Reviews of Scotiabank (Financial Consultant)

Adam Inkster

Deceit and incompetence keeps getting worse and worse...

Acadie Partout

(Translated) I went to the cashier earlier for $ 10 but they said no. Hope you will be more generous. (Original) J’ai été quêter à la caisse tantôt pour 10$ mais ils ont dit non. J’espère que vous serez plus généreux.

JM 8

They always go the extra mile for me. Awesome!

steven cohen

Front staff are all great, helpful and friendly but I’ve had a few different interactions with back staff and the manager where they’ve lied to me or just didn’t know their business and did there best to sell me things I didn’t want or need

Hovig Gedigian

Worst place to work. I was notified the day before my shift that I was no longer employed by them. If I hadn’t called my manager the night before I wouldn’t have known. Very poorly run branch. When I was there, I felt like my voice wasn’t heard. i hope this gets fixed because if someone has an opinion about something. No one will hear them out.

Cody Labelle

Typical Cornwall level of service. Was told I'm not the owner of my own account and refused access to my funds... Don't trust these clowns with your money.

Dequavis Jesus

Great bank!! I do all my banking here. Staff are really friendly and always quick. Lots and lots of parking and you never wait to long in this bank.

Sallie D. Omalley

Not my favourite bank in the world but does the job

isobel hsu

I went there and deposited cheques several times. The staffs were very friendly and helpful.

Devious Actions

Horrible bank. Called 5 times told them the person they were transfering me to was not in the office for 2 weeks when shes the customer service rep. They forgot to unlock my bank account after i brought them my id and signed papers couldnt get it unlocked over the phone had to go in and do it all over again.

Yoshitha Perera

Very disappointing experience with this branch. The manager or the customer experience personale never pick up the phone , once i visited the branch today i requested to speak with the manager who was no help at all with my matter . She was extremely rude and just asked me to find another bank or go to another branch. The branch manager only seems to be polite and helpful to Chinese customers. I was not taken seriously at all and they weren’t willing to even help.

Supernaut

I work and represent a well known corporation and I am in uniform. I recently had to do some business for this branch and asked them if I could use their washroom. They would not let me, a first for that! So I will not bank here or at BNS again and will never return. I guess they feared I would soil up their gold plated washroom.

Soft

i have had multiple appointments cancelled, the hours are horrible. almost impossible to get ahold of the person you have appointments with, i keep getting sent to the national call center. for a service i pay for, it sure seems like the cons outweigh the pros

Sahil Patel

Staff needs training and information. Funny thing is management doesn’t take any action even after getting low reviews. Forget about employees but management needs to be changed. Worst banking experience ever.

John Anderson

Great staff

Tony Oostendorp

Banks used to provide exception customer service.Now banks like scotiabank are billing us extra for paper copy of our transactions.We with putting our $ in the bank is whats providing jobs.Also, we try to call our bank locally but cannot anymore.It takes us to a central location and they handle the calls.Not impressed Scotiabank.Would like to find another bank but all the banks are the same.

Tim Aucoin Screenwriter

No longer open after hours due to vagrancy! Completely useless bank to me now!

Frank Coverini

Terrible

satwant dhanoa

Not happy with the service at all. I used to have my accounts at the main branch downtown on Sherbrooke near mctavish. Transferred them here because I live in the west island and thought it would be easier to do my dealings closer. Not the case. I took an appointment with the mortgage specialist on Friday and she then wrote to me to change it because she was taking the day off. Ok no prob. So I book it 9AM on the following Monday October 3. My wife and I get there and are notified that the mortgage lady is off this day. So we see someone else and give all our info and sign the credit application... So far no response. 5 working days have passed and still waiting... How long does it take to do a credit check and get back to us. Will be transferring all my business loans and personal accounts and my next mortgage to a business that actually wants my business! Not happy at all. And I have been with Scotia for over 30 years and this is how they handle a loyal customer...!

Erik Trudeau

Dont be a day late for a payment or use there chubb insurance they offer. Because chubb is not paying payment on time. They locked my credit card with out warning me. They actually told me that everything was fine as long as chubb made payments . Well that was a lie. Called the 1800 no one could do anything for me. I will be canceling all accounts with Scotia for not treating me like a human.

Lynn

On Mon., Sept. 24, 2018, I was in line, waiting to cash a cheque from the US ( in US funds). The branch was due to close in 30 mins., at 4 pm....and there were 5 people in line. Progress was slow. Only 2 employees were waiting on clientele. I got to the counter and was greeted by a bank employee who was super friendly and eager to help me. After waiting 20 mins. in line, her cordial manner was truly welcome. And beyond that...this employee, Shauna Wright, went out of her way to get my cheque deposited, and the funds being available, as quickly as possible...something she didn't have to do. She was exceptional to deal with... professional, friendly and very helpful. I would hope this branch would ensure that in the future they make certain they have more than 2 employees avail. at the end of a Monday (near the end of the month), so their employees aren't under so much pressure, with ppl. lining up for 20-25 mins. before being assisted. I am giving 5 stars for my experience with the employee, not the branch.

Dr. Zeeshan Khan

Bad place for banking. Sorry very upset.

Cheekiest Breekiest

Deposited a small paycheck, and an even smaller certified check from an insurance company on a friday. Put a 90 dollar hold on them. Refused to release it until the following friday. Will close my account and just cash my checks at a grocery store from now on.

Erdal Erdem

Very helpful and friendly atmosphere.

T T

I was there for Bussiness account and I met Joshua Rothstein, it was great experience he was very helpful. Thank you Joshua.

Imran Ahmed

Worst banking experience ever! The banking adviser took literally 1.5 hours to process open a new account. Still he couldn't open, told me to go next day as I had to leave. Worse! Worse! Worse! I was totally mad inside!

Mary Norris

Excellent service by the staff at this branch, very friendly and helpful.

CRM Moonshine

I opened an account here recently and have had nothing but positive experiences during my visits. Friendly staff and no issues.

jack wolf

Most usless place ever i highly dought it that they are busy im seriously thinking of going to a new bank

Jerry Liu

Two bank clerks in this branch told me that their bank would charge me fees if I don't use their credit card in 12 months and urged me to cancel the credit card, which was not true when I call the helpline on the back of the card. The staffs in this branch were not properly trained and they provided misinformation to their customers. On top of that, they were not trying to help neither. The backgroup radio in this branch was very loud, like in a resturant or a market rather than a banking business. I found the radio noisy was distractive to conversations and unprofessional. Overall, I had bad experience here. I would avoid this branch.

Jessica MacAllister

They only have 4-5 tellers now. After waiting approximately 15 minutes in line one of the tellers named Rita had the nerve to argue with me and tell me that she's not printing out my statements until there's no one in line then told me to go buy a $40 printer!!! I was completely offended and left crying. Such an awful experience and absolutely terrible customer service!

Sylvie Bergeron

so you sell your house and the lawyer gives you a check for $77,000 which you deposit. Well the bank put a 5 business-day hold on the cheque. I wanted to pay my $25,000 line of credit at that same bank but I can't because my money is on hold. And I owe $3500 to Visa card which I can't - I called up Manager and he says sorry those are the rules. Some rules alright - trying to make more money by putting hold on the lawyer trust cheque. This is terrible recognition of customers. Too bad all accounts will be closed very soon.

Mel

Had this bank for a few years now, went in to cash a cheque today and was given such horrible service. They refused to cash it without holding it for a week, as they stated they are unsure of the company. I asked to be given more information. They seemed annoyed, and frustrated with me ( as this is their job right? To help their clients) embarrassed me in front of the line up. He was rude & embarrassing. I asked if this will happen every week when I come in , he replied with " yes it most likely will" . He seemed to be management, was not supportive to the girl trying to help me.I left with issue unresolved, worse customer service I've ever received. Especially from my own bank! Needless to say, I will be closing this account, and go where you feel appreciated, not just when you open your account. Thanks alot Mike , glad you can help the guy at the ATM, rather than giving your staff the time of day " great customer service, and leadership skills" way to go!

Neven

Horribly slow and inefficient service. I don’t understand why it takes 15 min to schedule an appointment for opening a account. Avoid this branch if possible, if not, take a book or tablet and chair with you because you will definitely need it.

Marge Simpson

I've never used the Teller services here but use the ATM's. You can park & walk about 10 steps & your at the ATM's.

Bacon Ranch

Not sure how a bank runs out of bank drafts and has no other alternative to give me MY MONEY back, affirmative action in progress folks. Capable people available to fill management positions but would rather have good feels and virtue signal to hire incompetence. My 16 yo is more responsible.

Alex Bastos

Awesome Branch and Staff. You can get all your banking needs addressed at this location. They have 2 ATMs available 24/7

Sandy R

The staffs are Very friendly and kind . Helped me alot !

Gizmosticks

FA Nicole Martel is wonderful, very nice and informative. Many of the other staff are very nice as well, however, there is one staff member that has been repeatedly rude. It would be unfair to give a very low rating based on one team members attitude but it is very frustrating dealing with someone who always seems annoyed to talk to any guest.

Bill Barnhart

Very nice and helpful

Murat Kekec

Terrible customer service. I was looking for mortgage. I sat down one of the broker few weeks ago. He preapproved me mortgage. Since,then I talked to my cousin and she decided to partner with me so we can apply for mortgage together. This is the email I send him today. My cousin wants to partner with me to purchase a house. It will be her second house. She has pre approval from Royal bank. We are looking for $600k house maximum together. Since , Iam first time buyer I can do 5% downpayment. How much downpayment will she has to pay?Does she have to take mortgage from Scotiabank since we will partner 50-50? His respond is You can do the mortgage at any bank. The mortgage over 500k you would need to pay more than 5% I

Steve Dupe

no one ever answers the phone be prepared to wait, enter info, be transfered . this takes a minimum 15 minutes . no BS for real ..

MAX JD

They only have two counters open. It takes a long time to get the things done in this place, very friendly staffs.

guo xie

It was good sometimes only! I have two times bad experience here

Southgate Fence & Wire Products

To my understanding there are a few individuals who are not very happy with the customer service. my personal experience has been positive. Staff is very welcoming and nice not to mentioned they aren't boarder control like Saginaw Park Way Scotia Bank. I really enjoy this location. 2 thumbs up

Himauli Patel

Kush was helpful.

Aman G

Mr Ohan was very descriptive and helpful today! My go to for all my banking needs!

Justin Boutilier

Michael Zack (Branch Manager), confirmed that if you close an account with Scotiabank, they can close the account with a balance still owing on the account. This can then in turn negatively impact your credit score to which Michael will not be willing to assist any reversal and just blame you for not checking your last statement even though the teller cuts up your cards in front of you.

MattRRcycle

Gets an extra star because it’s the only one open on the weekend out of all the Scotiabanks in my area but I called in a week ago asked for an appointment to have a new account made and was told that I didn’t need to have an appointment just walk in . Planned my Saturday morning out to come in just to be told that I needed to make an appointment when I came in . Thats was my original reason for calling ahead of time . Now my time is wasted and they look bad at a customer service point of view . I’ve been with Scotiabank all my life and I put up with the terrible hours but if service begins to fall aswell then why stay at scotiabank . Frustrated.

Genie Lee

Classic grocery getting area

Harsh Raval

Personal experience has been positive with kind advises and support given by my banker.

Sabrina Parchem

I had the pleasure of dealing with the assistant manager at this location who is very polite and friendly. However, the lack of response is appalling and takes days of you (customer) chasing for a response. You won't get an email or call back despite sending multiple follow ups and days in between. Go somewhere else if you want a request handled in a reasonable amount of time. It's your money. Don't make it your loss of time too.

Joseph M

Good size parking lot and friendly staff

Matt Cutler

Went in for a meeting with the financial planner Trevor Brush, was very knowledgeable and gave great advice for portfolio management, highly recommend investing your money there

Tony

Really poor Scotiabank branch. They never even pickup the phone !!!

Vlad Teodorescu

Always got good service here.

Kris Standen

It's in a great spot the stuff is very well trained in what they no

Sidonie Yang

Great banking experience here! A pretty busy branch, but the staff always do their best for the customers. Coffee is available here for free, so that's awesome. Customer Service Manager here is one of the best I've seen.

MiLA SN

Kieran Escourse was amazing , he helped me very patiently yesterday. He was very courteous-friendly , most importantly knew how to solve the issue I was having with my card. He spent about 40 minutes (called the call center) with us during his lunch time! His sense of humor kept our long conversation with the call center alive. I strongly recommend this location.

Cinder Sky

Not enough people answering calls or calling back right away.

Graham Millar

It is good

Moviefan137

My experience at this Scotiabank branch was quite good. The staff were nice and I was able to open a chequing account quickly.

Colleen Siddall

We have been dealing with this bank for over 2 years the service is great and also our financial advisor Vincent is very knowledgeable.

Vanessa Adolphe

(Translated) Worst service ever for a corporate bank account. Completely disorganized staff, I was transferred 10 times to the wrong department. No way to get service except by physically going to a branch. Account manager still on vacation and unavailable. Fresh over fresh. Did a credit check for nothing, then told me that the product I was offered was no longer available (Original) Pire service jamais vu pour un compte de banque en entreprise. Staff complètement désorganisé, j'ai été transféré 10 fois au mauvais département. Aucun moyen d'avoir du service sauf en se déplaçant physiquement en succursale. Directeur de compte toujours en vacances et indisponible. Frais par dessus frais. Ont fait une enquête de crédit pour rien, pour ensuite me dire que le produit qu'on m'avait offert n'était plus disponible

N.M

Liam sucks. Worst customer service from a bank teller I've ever had. He did not thank me, say hi or ask me if I needed assistance with anything else. He looked absolutely miserable. If you don't enjoy your job bud just quit. Save us from having to look at your miserable face.

Amandip Sangha

Just had the worst customer service experience, three tellers working still took over 25 minutes to get to the counter. They really need to get up-to-date with technology way to slow , They need to hire some young people who are more text savvy. It took the teller about 30 seconds to type my name she was typing one finger at a time on the keyboard. Took a total of 45 minutes. Out of all the Scotia Bank this was my worst experience I’ve had with them I would definitely not recommend this one, the one across the highway at the shopping mall is much better.

Viorel Popovici

Acceptable

J Li

My westpac account has global alliance with ScotiaBank. They charged me withdrawal fee and when I ask the staff at this branch, they were dismissive like I was ignorant. I paid the fees and currently following up with my own bank. They are not very helpful even in person.

Ken Witt

This branch treats you like an individual not a number. I have had exceptional service here for many years

Hardik Vyas

Customer service definition for this branch is big zero! They work like they are working free!

Victor (Sneaki)

Have had nothing but problems with the people here. I will be closing my Scotiabank account this week and will not be returning.

Patty P

Great and clean location. Staff was friendly, knowledgeable, and fast with the service we needed.

Victor Lethbridge

Never have I had more hassle trying to do anything with a bank than dealing with Scotiabank. There's always something when trying their online banking. Hard to talk to anyone from the branch. I deal with TD, CIBC, ROYAL BANK and several credit card services. It seems the only one that causes me grief is Scotiabank. Come on step up your game????

A B

Awful experience, my husband tried to take out a USD Money Draft from his longtime account with Scotia and was accused of drug trafficking. It was only for $110 to pay an application fee and was to be addressed to a USA State Department, in what world could that be for anything other than a government processing fee? The two people 'helping' him were deranged. They demanded a mailing address (not needed, I have since gone to TD to open an account there and no need for a mailing address to make a USD Draft) and refused to help him. We're either going to Alexandria for future in-person help or just completely shutting the accounts and moving them elsewhere with better customer service. This isn't our first I please dealing at this branch, I'm surprised they haven't been reprimanded and replaced by higher Scotiabank management. They're reflecting very poorly on the establishment as a whole.

Dariusz Slowik

Always great service and very helpfull

Hazel Nyenhuis

My friend and I went in with the intentions of cashing government tax checks as my friends bank is out town and according to the Canadian govenrment website as long as we have ID (which we did in the form of a health card, SIN card, and birth certificate) we can cash the checks as long as it is under $1500. We were flat out denied as soon as we mentioned we had the health card and the person stainding at the teller started to lecture us so we walked out. I find that disgusting that we were treated in that manor and we will never go into any Scoitabank locations ever again. What they did was technically wrong according to the government website.

Yudi rivero m

they never answer their phone .

Kumar Kota

Very poor customer service. I have a business account at this location, very thing so complicated here form account opening to getting business advise.

Véronica Clavijo

(Translated) Poor customer service. Since the day I opened the account I couldn't wait to close my services with them. Impossible to have communications in French despite several requests. I finally closed all my accounts last month with a counter clerk and the job is still not done properly. I just received a credit card statement because they improperly closed the account ... If you have a choice, go with another branch or another bank. (Original) Service à la clientelle mediocre. Depuis le jour où j'ai ouvert le compte j'avais hâte de fermer mes services avec eux. Impossible d'avoir les communications en français malgré plusieurs demandes. J'ai finallement fait fermés tous mes comptes le mois dernier avec un commis au comptoir et le travail n'est toujours pas fait correctement. Je viens de recevoir un relevé de carte de crédit car il ont mal fermé le compte... Si vous avez le choix, allez avec une autre succursale ou une autre banque.

Brandon Drouillard

I just stopped by this branch to use the ATM quick and found the lobby littered with garbage and a couple people asleep on the floor.

Sheida

Went in to solve an issue. No one was helpful or could give me any advice on how to make sure my fees that were incorrectly charged from me were reversed. They told me to just wait until someone phones me which no one did. Very disappointed with this bank and would definitely not recommend to anyone.

Gerald Duhart

Excellent place

Mee Goreng

Aggressive financial manager. Beware if you are choosing to meet with her. She does not want to work WITH you, rather she wants to get you to buy the mutual funds. And insisted on putting a huge amount of money in, while knowing that account holder was not a risk taker. Never felt this uncomfortable before, and I've dealt with lots of desperate bank people. I know banks have gotten ruthless, but this has got to be the most horrible. She wouldn't take no for an answer. Some people have no heart left, they just want the commission. *This review is for meeting with an FM, not about the front desk people. By the looks of the reviews, why isn't SB doing anything about this branch?????

Travis Barber

After waiting for 20mins, one person has walked out. These women are chatting with each other, going out for smoke breaks, all while I stand here and watch the line get longer and longer. Terrible work ethics! 40mins before you get anywhere here.

Douglas Stewart

I loved the Greek salad. The romaine was crispy and the feta authentic. We'll be back for sure with the grandparents.

Gintr Bitengl

Why do not close at noon! 4pm? Do we live in Russia?

swati shinde

Most pathetic branch.they disturb you by calling and when you call them back at their extensions they don’t pick up the calls. Useless s hopeless services. They take their customers for granted. I will never suggest this branch to anybody rather I will never suggest anybody to do business with scotia . Scotiabank upper middle and walkers line it’s a big shame.

Lianne Cartwright

Avoid at all costs. Worst customer service I've ever experienced. They have no clue what they're doing and elevating an issue to a manager is pointless. The blind leading the blind.

G Mail

Good service

Sehar Mangrani

very good service.

Julian Smith

Staff is extremely friendly and well at their job and if they don't know something they find it out quickly every clerk and manager is amazing and rhe door lady/girl is always there at the door to help you or get you help I have no complaints about the Scotiabank on Parkdale and Stuart

Allison Bailey

Could not be more pleased with the service I received from the financial planner, Trevor Bush. Thank you for being so knowledgeable but I am even more grateful for his patience, kindness and truly understanding my financial planing needs. I highly recommend Trevor for anyone planning for their future.

George W

I’ve never had any issues with Scotiabank.

Mike Young

You do money stuff at scotiabank!

mis akm

WORST BANK EVER. The guy who opened up my Investment account messed up wanted me to go home and do it by myself. not interested at all talking about cricket and all non serious guy its been over two weeks my account is not yet activated.. HORRIBLE Support line you have to wait over 55 mins on the phone just so they can connect with you and bounce you back to another department.

Corrina R

The branch at renfrew and 1St ave is the worst bank I have ever dealt with. There customer service is terrible and the service is very slow if dealing with the tellers at this branch If I didn't get scene it points I would never bank with them agaiin

John Skinner

Was helpful in getting the new card and had no problems. The staff was knowledgeable and friendly. Thanks guys!

J215

Worst scotiabank service ever. Tellers were not knowledgeable and manager was not helpful. Will not bank at this branch

vancouver education

very slow and inadequate service. I do not recommend

Muhammad Khan

Just discussed my car loan with one of the representative at this branch. Very good and very satisfied with service. she provided all details in a professional and welcoming manner. Thank you

Steve T

Incredibly inefficient and unorganized staff. They've lost documents, aren't aware of the accounts I have with them, can't answer questions pertaining to transactions they are in charge of (estate accounts, mortgage payments, refunds from their own insurance policies). They have effectively ruined my step mother's credit score because they couldn't process payments for the mortgage even though they were on time. (Even after talking to their central office...). A truly terrible experience dealing with them for my father's estate, made the process even more discouraging then it already is.

Penny Lavoie

Never can communicate by telephone with anyone. They never return your calls.

Jack android

Disappointing service. When I tried to close my account they didn't have enough cash on hand to pay it out - it wasn't a big amount. They offered a draft but refused to waive the fee for the draft. I felt treated like a criminal with more questions and ID required than imaginable.

Bernie Cormier

I have been a long time customer of Scotia. I have been with this particular Branch for 18yrs. Our longtime financial officer Calla Pruegger has always looked after my wife and I very well. After Calla retired we were under some pressure from friends to move our business to the same bank as them including a new mortgage we were ready for with the purchase of a new home. We initially met with a young Lady(financial officer) by the name of Allison M. Well let me tell you that after our initial visit with Allison, we had definitely decided to stay with Scotia. We did in fact arrange our new mortgage with her/ you. She was very polite and very helpful. I really appreciate the honesty and care she provided us. Allison always makes it a point to greet us when we are in the branch. Very nice feeling! I would not ever hesitate to tell any one of my friends about her service and care for her customers. Cheers! Bernie Cormier

Vince Hughes

Always pleasant and very helpful.

SUKHJINDER SINGH

Too much poor service.

Sarah Hauser

Quite honestly the most imcompetent bank location I've ever been to. Constantly miss appointments. I've been left waiting in the lobby for 45 mins before they realised that they'd forgotten about me. When I signed up for an account they hard pulled my credit three times and it took months to fix. Truly the worst bank I've ever been to.

Stefan Tschunitz

This bank has probably the worst customer service I have seen in long time. Sat down to renew my mortgage and thought everything was getting processed to get a call two weeks later asking to meet about my mortgage with another person. Nothing was done. I ask to speak to the manager to let he know I think this is unacceptable service. She is very apologetic and says she will look into the matter as the client is a the center of everything they do. A month later I have not heard anything. I send an email... nothing. Avoid this bank at all costs... they don't deserve your business.

Monika Himsl

Hope the branch manager sees my one star and gets in contact with me. I'm disappointed with the customer service.

Andre Racine

Not directed specifically to Cornwall branch. Fix your phone service, I can’t even call a branch directly without having to wait on a national call center line sometimes over 30 minutes, I also tried to call Scotia rewards in another instance and could never get through because everything is routed through 1 number. Worst phone service ever!! At least set up a wait time system on the rewards line and a call back so people don’t need to wait on the phone for hours to talk to someone.

deepali patel

Not informative. No notice given to a student before changing their account

Matt rosbottom

I don't know who or what is real or fake anymore or believe anybody

Catherine Pearce

If there was a minus star I would put that+ i get better faster service at a drive through - they should close this branch

Josh L

Great staff

Mahjean Castone

Went to scotia bank this morning with my husband and the spanish teller looks grouchy while she’s talking to my husband,,, she’s not a friendly person to costumer,,, i think my husband experience harassment to this bank because that lady is so rude to talk,,, so what will do this morning is leave and go to the other bank to deposit our cheques because we’re not satisfied anymore at scotia bank. I recommend royal bank and bmo they are friendly there is no problem to deposit our cheques.

peter ross

Fast service

Geoff Ahman

Best bank branch I’ve ever dealt with.

Chrissy Alec

Slowest is service and knowledge ever don't have to come here. Faster to go to commercial and branch.

Amjad Mohmood

The other one star reviews aren't exaggerating, this really is a terrible branch. There's no other way to put this but if you expect to go in here and receive any kind of actual customer service, you will be sorely dissapointed. The tellers could care less about you or your business - for a major bank, this is pretty surprising. But maybe Scotia has a plan, at least for this branch. Deliver such an atrocious experience that customers will just switch to pure online banking and therefore they can close more branches down - its the kind of corporate strategy Dr. Evil would be proud of. If, per chance, you find yourself in the unfortunate position of going into this branch, don't ask for the manager. The staff are under instruction not to bother her for something as trivial as customers. The only saving grace for Scotia is that this branch appears to be isolated. The downtown Waterloo and Brantford branches are staffed by competent and friendly people.

Emily Hazell

The hours are still very limited.. working under temporary hours. Not open at times shown online.

A M

I would stay away from this location. Tellers are nice but not very knowledgable about their own company and forget asking anyone higher up for assistance. The reviews speak for themselves, take your business elsewhere.

Rick Joe

Terrible customer service. Called and went into bank for simple service over a month ago. Still trying to get a service changed. So frustrating ???? looks like I'm going to new bank or union

Ghotab Sangak

Tellers are good but financial advisors absolutely have no knowledge,not even trying to find the answer.

RDH Sales

The Staff here has always been helpful and we have had great service with both our business and personal accounts over many years. Customer service is a challenging industry and before you leave negative reviews using someones name just know that they could have been having a bad day or something could have happened. I am sure everyone is trying their best and although they did not meet some customers expectations please remember they're human and they don't need to be attacked online.

jeff racey

Not overly impressed so far. Had opened a business account and was told that I would have access to a small business specialist. Took 4 contact attempts before they got back to me after a week. Not what I was told when I opened the accounts.

Math

(Translated) They share confidential information with other customers. You better go elsewhere (Original) Ils partagent des informations confidentielles avec d'autres clients. Vous êtes mieux d'aller ailleur

David Friedman

This branch has always offered polite friendly and efficient service every time I visited. Seems to be something of a gang up on this branch with 1 star ratings. Google should probably validate some those accounts. Probably some fakes in the mix.

SCOTT C RAMSAY

well today was the final straw with this branch which I have been associated with for 25 years or more .I came in with a draft from my mother's estate which I am the trustee and I got this person in the desk who does not know me and does not care .This guy would not budge on the amount I was aloud to access. No matter what info I showed he was"following policy". I went to another bank and they made it simple and polite. Worst service ever. Stay away

Lianne E

Not a good experience on this location...very disgusting..try to trained your teller well...

Jessi Ispanya

Good service

Brent Young

Horrible Service! Tried to open bank accounts for my two children at this branch today. Staff were uninformed and badly-trained and after two hours of trying finally confirmed they are unable to offer passbooks on kids accounts despite the fact that their website clearly states they can, and their call centre rep also confirmed this when I called in before visiting the branch to be sure they could accommodate this request. Kids were disappointed and I was quite annoyed with the way they wasted our time. Useless manager made no effort to make up for our inconvenience. Save yourself the aggravation and take your banking elsewhere!

Or B

Literally the most useless branch I’ve ever had to deal with. The atm is only open during business hours and twice the drive thru hasn’t worked for me.

Mike Hughes

Been with the bank for decades. Good bank, but when I went on-line to find the opening hour for Saturday I could not find it anywhere. Even after I Googled, "Scotiabank hours".

just reviewing

The hours are very inconvenient, during the peak of covid the hours were even worse and forced people to line up, close together. The parking, very difficult especially driving a big vehicle. Putting up that fence, absolutely the wrong idea. I wont suggest this bank to anyone who works weekdays as you would have to take time off of work to come to the bank. You can't do a lot of services through an atm, you need a teller or someone to ask questions.

Sudeep Sandhu

Awesome customer service as this Scotia bank Branch. Yeins Angel and Bailee are rock stars in customer service.Thanks Yeins and Bailee for the kind,considerate customer service!

Richard Chung

Absolutely worst branch of Scotia bank. Staffs are rude and doesn't know what they are doing. Stay away from here

tanja petic

Tellers are ok, they do mistake, like transfer bigger amounts from credit card to checking account and then they try to put it on you. It was fixable. But ones when you have to go into appointment with anyone in office you are stepping into twilight zone. I am not kidding. And it is sad because people at that point need more information, help and understanding. I had a Ricardo that drag me for 3 months without any possitive outcome on a mortgage application. I understand negative response, I don't understand waisted time. Training and lots of other things in despaired need.

Ross Green

The Assistant bank manager is very rude and not helpful and disrespectful and should not be at all in a public workplace She will be reported to scotia bank main office.

darren bennett

The most how can't I help you attitude. Gotta go back to a credit union!

M C

I have visited this bank on a few occasions to do business and found the staff always very courteous and extremely helpful. My way has always been to treat people with kindness, understanding & respect and it seems to be returned.

minnianne

i tried to make an appointment and they couldn't accommodate one in the morning. Even though i had two free weeks open for a morning appointment. They continued to make one for me later afternoon.

Yan Guo

I visited the branch today and I ‘d like to share my good user experience with everyone. The staff here are very friendly,Baby(Merideth)Limpin is such a nice person!She helped me and dealt with the problem in a highly professional way.Really appreciated her time and patience!

Julia Smile

I went to the branch today at 1pm, the Chinese staff Elise told me to go back to the Chinatown branch for the service!!! The bank teller witness!

Jack Johnson

Bad service , you have to harass people to do their jobs.

sc tl

Terrible experience, a complete waste and time of money. They are only willing to listen to you when its too late, I have never delt with such an unprofessional bank before.

Georgia Blue

I would give 0 reviews if I could. It’s lunch hour there are no tellers. When I finally do get to a teller they don’t know how to solve my issue and make me wait forever while they serve others. I usually never have to go to a branch and this is a good reason not to. Horrible service.

Ciara Kelly

Can I record no stars? I went into this bank last Wednesday to report suspicious activity on my bank account. $6000 was taken off of my credit card and put into my checking account. Then put back. Technically no money was missing, but I was still charged a $3.50 fee, which isn't a big deal, but again, I did not complete this transaction. The tellers response; maybe you did it by mistake? Does anyone have access to your account? NO. I wouldn't be here if I could figure it out on my own. I went in for help and her advice was to call online banking. What did they say? They told me to come into the bank. The following day my card declined. I call, they don't have access to my account because my card was canceled. If I don't have access to my account and the customer service doesn't have access to my account, transfer me to someone who can help. More waiting, more automotive telephone menus, zero help. It turns out my card was canceled because my account was now -$2400, my savings account now had $.66 and my credit card is maxed in cash advances at $6500, when my credit card balance on the Wednesday was 0$. All together my accounts were compromised of $14,000, which most of that money I do not even have. Had that teller done her job properly and listened to me when I quesdtioned the suspicious transactions apposed to questioning me, this would have never happened.

J G

This is the worst customer service I have ever recieved at any banking facility I have ever been a member of throughout the world. The staff are incompetent and condescending. The bank pays their employees poorly but that's not an excuse to treat your customers without respect Do not pay this faceless organozation to store your own money. Go to a credit union where your money will be held for free, no fees and you will be treated like human being.

W Ashur

Poor customer service and unfortunately to say that but untrained staff

Jacoba Aalbers

Friendly people who are very knowledge They fixed a bad on line scam and got my 500dollats back

OneTrip

Lousy customer service at this branch.

anas elashi

An excellent device from the lady from Iraq Thank you for you fast , professional service

Victor Rodrigues

Always helpful and knowledgeable staff.

R X L

(Translated) Service could be better ... (Original) Service pourais etre mieux...

audrey y

Such horrendously poor customer service and a very pretentious attitude from both the tellers.

krystenseg

I have never met a bank with such incompetent employees. I went to get a personal loan 4 months ago and I had to be called back on three separate occasions in the week following, because the "banking specialist" forgot to either have me sign something or just forgot to give me ANY of the correct paper work. On the 4th trip there for another of their mistakes, the bank manager gave me a check for 25$ to make up for their incompetencies. I have had a credit card with them for a few years now and I received a call saying that I was pre-approved to have the credit limit increased. I had to go in to get it done. So I went it. The woman had no clue how to read the screens and figure out how to do a credit limit increase. She flicked through the same 3 screens about 20 times each trying to figure it out and then finally 25 minutes later, (without ever having typed anything) said it was done and that I would see the changes in 24 hours. 50+ hours later, no change. Emailed and called, no answer and no responses back. DON'T GO TO THIS BRANCH!!!

Lee Nguyen

Clean location with a drive thru for off hour ATM access. Lot is small so there might not be parking or a line at the drive thru during peak hours.

Malcolm MacDonald

Charging high fees for doing nothing.

Tanner Kinaschuk

Scotiabank sure makes you appreciate fusion credit union. waiting on hold routinely for large amounts of time to do business with them. Not a good experience.

크렌브룩한인장로교회

Mistake something

Gregory Holmes

assistant branch manager heather took me out of a line only to take much longer to serve me than her bank clerks. In fact the clerks were so fast they came by to help her. Just take a look at their google reviews. They don't even bother responding to them like a responsible business would.

Celine Martelle

Horrible customer service.

Robyn W

Seriously, don't waste your time at this branch! They don't know what they are doing here and they beat around the bushes. Run for your life and take your $ elsewhere.

George Kwan

I was trying to call in to book an appointment with one of the representative, I was on hold for 30 minutes no one picked up the line, I ended up have to show up at the branch.

khurram rauf

Terrible staff and terrible management. I did international wire transfer 1.5 months ago and the receiver hasn’t yet received the money. Staff at branch is clueless and never helped. I can bet 1,000 dollar if anyone can get assistant branch manager over the phone, her phone is always on voice message and she never calls back.

Cold as Icee

Very poor service

matthew billings

Poor service when you can't get money out your personal accounts or if you save for retirement and they put your different account that you can't withdraw with asking a investment account from the bank

Raymond Wong

Came into this branch today to "verified" my ID after opening an account online. Front desk agent basically had to beg a advisor to take me. Of course they were too important and did not have time sitting at their desk doing nothing. After a few more mins of the front desk agent messaging the advisors inside the office via their computers. I told him to forget it and left. How hard is it to open an account when everything is already done online?

Gage Ladouceur

Worst bank there is arrived five minutes before closing to be told that I would not be getting in to get a new bank card that I should take a day off work to come and see them because they can only be open 3 hours a day no weekend hrs less then 0% respect for essential workers

Vladimir Stoyanov

Thanks Ricardo for very detailed information

Gus MacDonald

I have found them to be friendly and very helpful.

Flying Undertaker

Customer service is cool, Reason for a low rating is in the last 4 years i might have had 1 time where i was able to call. Scotiabank phone service is nonexistent. When i call i want to talk to a human.

Adam Chartrand

The assistant Manager is very rude and does not respect the clients and should not work if she is just going to yell at people.

Owen Feng

Put a incorrect hold on a cash deposit of mine for over a week without notifying me

Baby Limpin

Service was excellent and friendly customer service representative.

fran st-jean

I work Mon to Fri 7 to 3....bank not open on Saturday . ...not online friendly for me.

Michelle Oke

Was my "home branch"for 2 years. Had horrible service and they did Nothing to help me with the issues they were causing. I have no changed banks and am closing my scotia account happily never having to deal with them again

Roger Marchlik

Slowest service ever.

penny engleman

This is the worst customer service. waited 35 minutes to verify a bank draft that came from my account. Assisant Manager very impersonal and cold. She should learn to have a smile and a better apology.

Namrata Jobanputra

Great service and very welcoming. We love the coffee machine.

Corny Loewen

If you ask for something they always say we can't do that. Always negative. If I drive to taber or Vauxhall they are always happy to help. Thank you Scotiabank Vauxhall

Vic Enalisan

Worst bank service... not very helpful i dont ever visit this bank!!!!

Wolfgang Dittmer

It's the management

T Dahlman

Went in today to find out that Scotiabank charged my young children a $20 fee for inactivity on their account. Now I have to explain to them that the bank took part of their birthday/Christmas savings for service fees. Shame on you.

M E

Treated very rudely by an office staff and manager when I went in 10 days after my husband died. Their only concern was the $3000.00 credit card debt. My husband did all of the banking, I had much to learn and they were very rude and demanding to me. I made it my priority to pay that debt off asap and close all cards and accounts with them. What a happy day that was to be done with this bank forever!

Jérôme et Jérémy Pp

(Translated) Excellent service, nice and clean places. (Original) Excellent service, lieux agréable et propre.

Li Yuan Tan

Never solve problems. Customers service????????

koala hug

Love this bank!

Cindy Beres

Smelly..slow and inefficient what happened to this branch??..

Roy Butler

Extremely pleasant and professional at this branch, would highly recommend

Amanda Bormans

Nobody answers the phone right away.. only to get a staff person who didnt want to help me open an account so my mother could transfer me money.. interact transfers dont work from scotiabank. I'll never use your services.. EVER

Henry Bouwhuis

I am not a customer at this bank, never been to this bank but an unflattering review was written using my name. I must emphasize, I did not write a review for this banks services.

meng chen

choice any other bank will be a wise choice, Scotia' CS in Ontario is worse than Walmart!!

jai kalsi

WRONG INFORMATION PROVIDED!!!!! Was dealing qwith Saba- I asked her what is the abm withdrawal limit- she told $500. When I made a withdrawal at abm found out that limit is 2000 and not $500 Poor service!

Stefan Lawson

Just going to confirm what all the other 1 star reviews mention. - Only care when its too late. - They refuse to do the things you ask of them. - They do not provide the best solutions for your situation. - Some of the employees are disrespectful.. - Don't get comfortable with your financial planner as they will change them in 6 months and you give your account to the newest member of the team. Yesterday was the last straw. My wife and I are in the process of switching EVERYTHING over to BMO. If you insist on sticking with Scotia bank, try the one on St-Jeans next to Boustans and across from Baton Rouge.

Vish

Recently opened an account with scotiabank Bank and I truly hope my experience with this branch is not the kind of service I can expect or I made a very bad decision. I initiated a new cheqing account online and was emailed to visit this branch to complete the process. The teller was very clueless and had to confirm with other tellers on how to proceed with the confirmation of my new account. 30 minutes later I walked out thinking my new account was good to use, boy was I wrong. After multiple calls to customer service I was told this branch that I opened my account did not remove the hold. Now I have to go back to the branch and sign another form that should have been presented to me when I opened the account the first time. This branch has poor reviews for a reason.

Ali Turner

Used Scotia for years - never issues until I switched and made this my home branch. Every person we dealt with has provided various answers and no one seems to take ownership, knowledge seems to be lacking here. Will never return to this branch.

Kelly Jennings

Never allow me to deposit into other accounts. Frustrating. Won’t be going back.

Edward Nixon

I went in here late Saturday and the greeting I got once I swiped in was between rude and hostile. "What do you want?" There are many ways of expressing a professional greeting that are neutral or courteous. That's not one of them. Kids these days -----.

George Morrison

Staff members are very kind. Thank you.

Daniel Ellison

thank you Rhoda for the super quick and friendly coustomer service.

Nathaniel Gilmour

This branch is horrible the customer service is terrible, they Rob n steal. Take money from there clients and I will be closing my account and going with someone else

Venum Page

I was racially profiled at the branch today. The manager Tatiana couldn't even provide a decent explanation when faced with the fact that a white person got away with the same transaction I came in for without questions. If you are black, you are better off going to the appleby location thier staffs are much better trained and experienced.

S D

Terrible experience with this branch as a whole and in particular with Terri Sorrentino-Kewley the branch manager. I like Scotiabank in general but would stay away from this branch due to unbelievably subpar customer service and knowledge.

Denis Le Jour

(Translated) Very good branch and quality counter service. (Original) Très bonne succursale et service au comptoir de qualité.

Mike Masur

Very frustrating when you go to deposit money into your Momentum Savings Account and the tellers are not trained and/or every other person has their own way of doing it. Sometimes it's deposited in less than two minutes but other times like today, it takes almost 15 minutes to figure it out. What's concerning is the lady today told me it has to be done this way so what about the previous deposits that were done quickly and efficiently. Did they get deposited incorrectly? Frustrating to say the least.

Ako Gisa

WORST BANK EVER!!! don’t open with this I got a card and they disabled my e transfer can’t even pay my bills wish I could give a 0 star but 1 lowest this bank a joke look at the 2.5 review !

Emily Jones

The best customer service by far! I met with the financial planner Trevor Bush he was so patient with me and answered all of my questions, would highly recommend for any investment needs!

Yosmany Gutiérrez

never answer their phone. WHY???????? PLS TEAM YOU NEED TO ANSWER THE PHONE. WHY YOU GIVE US EXT IF YOU NEVER EVER ANSWER THE PHONE.

Anonymous Person

Very incompetent staff (with minor exceptions) Very impersonal business paractise/ethics ** read the fine print when being offered over-draft protection... oh and make sure they put it on the Proper account, as they failed to do so with my account ** Employees seem to be recycled here as I had 3 different account managers over 18 months. Over-all worst bank I've ever been with ever. It takes months to get any support or response from staff. Highly Un-recommended. Beware.