Reviews of Ashley HomeStore (Event Planner)

Roxi Woodward

Pushy sales man

Tracy Nunweiler

Went in there ten minutes before closing and was greeted by Jennifer. Received exceptional customer service and professionalism from her. Would recommend Jennifer to anyone! Thank you very much and we will be back for another purchase :)

matixxx

Bought some leather couches, we were told they were very durable. I have had leather before and own cats. my old couches were 20 some years old and held up very nicely. These new couches scratch with little effort. when you pay $5000.00 for quality you would expect to get it. I called to see if they could be exchanged for fabric knowing full well I would take a money loss, before any damage was done but they choose not to return my calls. Never again will I buy from there or recommend it to anyone. It is to bad, I was going to buy a $10,000 bed there. I will be shopping else where . I wouldn't have given this post any stars but you can't post unless there is one

Bren Keenan

After ordering our couch and love seat on Feb 8, 2015, we were told the estimated date would be March 1, 2015. We called to check to see if it had arrived, and whether or not we could pick it up soon. The lady on the phone informed us that only the couch had arrived and was still in Calgary. She explained that the love seat was to arrive on March 3, 2015 and that it might take up to two weeks to have it shipped down to Medicine Hat. Even after explaining to her that it would have been nice to know that it might have taken a while longer to have it shipped down, she wouldn't even acknowledge that I'd said anything. In addition to this, when my partner and I were shopping, he had quoted us $1050, all taxes included, for both items. Then, when we went to put money down on it, the price had magically jumped to $1200. When we asked why the price had jumped up so much, he explained "it was for the couch and chair". Which we had never even discussed. He then knocked the price down to $1110.00 and behaved as if he was doing us a huge favour. If you are going to buy any furniture, do not go to Ashley Furniture in Medicine Hat!! You will be treated like they're doing you a huge favour. Do not waste your time!

Jenai Boyer

Have always a good experience when dealing with Ashleys. Highly recommend Zachary as the sales associate the deal with. Always goes above and beyond to help me with my furniture needs

Karen Chambers

They were great they took pride in their work. Excellent service,thank you so very very much.

Sheila Stone

Walked in to look at sofas and chairs. Walked out completely satisfied with my salesperson Jennifer. Turned out she was the sales manager. She got me a great deal on both my items and set me up with free delivery. Delivery was right on time.

Christine Dumont

I have spent nearly 20 thousand dollars on furniture in this store and have been pretty pleased with everything in the past, however, we bought brand new kitchen aid appliances and brand new may tag top of the line washer and dryer which …

Sonja Bullerwell

Lots of selection and home decor.

Sereena Gosselin

if i could give a -5 stars I would. I will NEVER order from them again. not only did they forget my Mattress when they delivered my box spring, they booked another time for me, I took time off work then never showed up! called me an hour after my appointment saying they worked passed their hours. now I have to wait another week because instead of parking the truck at medicine hat Ashley's they drive 3 hours back to Calgary. it is not my problem they could not do their job in the 14 hour time line. so as a good costumer service by mattress should be delivered first thing the next day, not re scheduled for 5 days from now. this is not the first order that has been screed up from them and I am done with it

Kellee Garner

Jennifer was wonderful. An absolute delight and extremely helpful.

Rick A. Mattia

I’m supper happy with my experience on Ashley. I got all my kitchen appliances and my dinning set from Ashley and I love it Last week I got my laundry set and It works super good ????????looking forward to get a living set once I can afford it .

Tarot the Hangman

The sales people at Ashley Home in Medicine Hat are a pleasure to talk to about your needs and what you are looking at in the store I am sure to go back

Dayna Maloy (Munkmoo33)

I will NEVER buy from Ashley Furniture again! EVER. Worst salespeople, worst management, worst customer service, worst delivery timelines. Save your time and go anywhere else! We decided to buy a couch from the store and we really liked the fact that it would be ready for pick up in only 3 weeks. When the salesperson brought us our papers to show the cost and everything, he mentioned that since this couch is so popular it will actually be 6-8 weeks until it will arrive in store. By that point we had already decided this was the couch for us so we thought it was fine to wait a little longer. Well 8 weeks came and we hadn't heard anything from the store so I called to inquire about when our couch would be in, at which time they said it would actually be about 10 weeks! We didn't have a couch in our new home for 10 weeks, so I went into the store to ask if there was anything they could do as we really needed it now. The sales person offered very little help so I said I wanted to cancel my order since I just did not want to give Ashley Furniture my business, at which time he said that there would be a $100 cancellation fee! After an hour and a half in the store, the most they could do for me was give me free delivery. My next mistake was finally caving and buying the matching loveseat a month later. They told me it would be 6 weeks to come in (and that was being on the safe side). Well nobody phoned me when it had arrived in Calgary as they said they would, so I phoned to ensure it would be in Medicine Hat for pick up by that Friday as I had company coming on the weekend. They said it would be in Medicine Hat on Friday, so I called on Friday and it had apparently missed the truck that day and wouldn't be in until the following day (after my company was leaving). Long story short, it's not worth the hassle, they are terrible at customer service, and they do absolutely nothing to try to make you want to continue buying from there! It was the most frustrating place to buy from!

Ernie Darbyshire

Jen The store manager i dealt with was very nice, and helpful she really knew her products, and really helped me find what i was looking for and Peter the sales associates went above and beyond my expectations, not just with me but also my parents, i would absolutely recomend ashleys to my friends and neighbors, and i will most definitelty shop here again!

Rob Hoff

Wasn't in there long..feels like we were being slightly harassed by the sales staff..want to look around and if we need help or advice we will look for the sales rep..happened a few times now..not going back

Jody Crust

Our sales person was super helpful, wanted us to be really sure before we bought!

Sherry Filson

we will see in the next few weeks. I will be posting a review good or bad

Pedro Wiebe

great people great service scored me a wicked deal on an awesome mattress

qwilgyt

Our salesman was polite and knowledgeable regarding the pieces we looked at. Fast and prompt with answers to the questions. Would recommend to others.

Andrew Lee

Honest, not pushy, patient , helpful , a definite 5 star customer service today!

Kenny

They were punctual professional and helpful assembling quickly. They were very considerate of my cat and very polite.

Carrie Campbell

Fantastic service and very accommodating!

Dawn Willis

Great service, once again! Thank you Zacharie and, of course, Jen. This is the third major purchase we have made from the Medicine Hat location. It proved to be a good choice the first two times, so we figured it had to be a good choice one more time ????

Joseph Henderson

We had a fantastic experience today. Bought new reclining sofa and chair with an accent chair. Dustin was very patient and helpful and not pushy. Willing to go the extra mile. Zack gave us extra deals to add to our savings. Best furniture shopping experience to date. Thank you!!

Laura Skrumeda Sawby

Bought very expensive love seat and matching chair. Got delivered and noticed the stitching was all frayed on the loveseat. Called and complained then took 1 month to get a technician to look at it then waited 2 weeks to get it repaired and now looks terrible cause the stitching and the foam on the seat is not matching the other side of the loveseat. It looks very unsymmetrical like to different pieces of furniture.

Lisa Cassidy

We purchased one of the most expensive fabric sofas they had on display in their store. The sales person was literally jumping on it, stroking his key on the fabric, telling us how durable everything was and how we'd get 8-10 years out of it easily. Today they are supposed to pick up this same sofa (only 4-5 months old) and provide us a full refund for this already flattened and mis-shapen sofa after a month of fighting back and forth. One of the decorative cushions also split apart at the seems just by laying on it and that was the last straw for us. Before purchasing this sofa, Ashley bragged about their extended warranty, they bragged about their delivery guys as being the best. Far from it. At the first sign of trouble we simply wanted to get our sofa looked at. ONE MONTH is what the wait was to get a technician to our home just to look at it. They said, "we don't have Techs in Medicine Hat often". That was completely unacceptable to us. Then their customer service office suggested we just pick out a different sofa instead. Even though we told them there was not much that interested us. Regardless, we did that. Then instead of giving us a refund on the difference, they provided us with an in-store credit, which we'd never use. It was at this point they became more interested in just refunding our money and dumping us as customers than fixing the issues. We were assured the manufacturer would be contacted to find out WHY the sofa was deteriorating so fast. That never happened. We've had Ashley Customer Service tell us to deal with the store directly because all their stores are "individually owned and operated". I walked into this Ashley with detailed pictures and the most they could do was look at our file # which we already opened through their Winnipeg Office. Even the same day that Ashley agreed to fully refund our money and pick up the sofa, our local store in Medicine Hat had NO IDEA this was happening. The manager just said, "okay" and was more than happy to end the conversation. As the manager he didn't offer any apologies for the brutal experience, nothing. So to sum up, you have to wait 30 days for your sofa, we did at least. Then if there's a problem you have to wait ANOTHER 30 days for a technician. But if Ashley gets tired of you as a customer, they can pick up your sofa with 2 days notice. It's strange how that works! If Ashley had just sent a tech out here in a timely fashion, perhaps we just received faulty cores and they could've been replaced. I can't believe everything we've been through and I wouldn't recommend Ashley to anybody after this. If nothing else, the communication is horrible. The local store has no idea what the Winnipeg office is doing. Even at this very moment, we have a refund request number, in writing, from Customer Service and they're telling us, "we have no idea why your local store can't open up your file and see this refund owing". The total lack of communication is just mind boggling and it's no wonder they have 3 Google Reviews and they are all 1/5 each. Where has customer service gone these days?

Tony Weigel

DO NOT PURCHASE FROM THIS COMPANY! Waited over a year for appliances and the only way I could get them was by paying more money to upgrade! The only contact was when I called! Worse than useless!

Heyimgoose

It was an awesome experience! Knowledgeable salesperson and great attitude!

M L

A great shopping experience. Tara was very helpful and offered great customer service. A wide selection of styles made it easy to furnish our new home. Prices were fair for the quality of product. Would recommend to others

Hillary Johnstone

Staff was very friendly and helpful! We had a great experience

Anthony Winquist

I had a great experience at Ashley, jen, Renee, Dennis were extremely helpful and I thank them for all there help.

Andrea Cowan

I found the staff very knowledgeable and helpful. They listened to my needs and were able to accommodate me for what I wanted to spend.

rick duerrschmied

We recently purchased our washer and dryer, 2 couches and a bed from them. Tara was amazing to deal with and very helpful with any questions we had.

janbags

good customer service and Reasonable price

Scott E

Greetings! As nice as the furniture displays are, the customer service is undoubtedly the worst I have ever experienced. The guessing game as to when an item is ordered to when it arrives is unnerving. The fact that the customer requires to 'check-in' as to when the item is to arrive is frustrating. Ashley Furniture has not even 'checked-in' with me to explain the circumstances. Oh wait, your employee forgot to order it.....after the fact of us returning twice and the first time actually being rude to us.The fact that Ashley Furniture, Medicine Hat, Alberta, is located in the centre of rural areas is, in itself, selfish of knowing customers do, in fact, live outside the city limits. This meaning, the policy, of Ashley Furniture, and it's 'pick up within 48 hours of arrival' does NOT clearly meet the needs of customers who live in the rural areas of Alberta and Saskatchewan. But, how would I know....it's only been 8 weeks since I have been waiting for my purchase (that I have already paid for). Wow.....would Ashley be so accommodating in awaiting payment from customers for that long???? I could go on.....

Andrea Berezowski

Who knew you could have so much fun shopping for furniture. I actually hate shopping but the salesman I had made my experience a great one! Are the prices were much better than I expected.

Alyson Murch

After moving to Medicine Hat from Saskatchewan , we knew we needed some new furniture but weren’t sure where to shop. We decided to pop in and just have a quick look. The sales person (JK) was very helpful, and we found the perfect sectional sofa at a great value. We also purchased a box spring , that was the main reason for going in. We are looking forward to our next shopping mission for a new dining room set. Exciting day!!

Eric Hugill

This is the place for furniture if you want to spend a ludicrous amount of money on something you can get anywhere else for a fraction of the cost!!

Mike K

I recently bought furniture from this store and it has been a horrible experience. First off, we were delivered the wrong furniture which then took an extended period of time do you have the right furniture delivered, with the delivery itself being a nightmare. We were told to be available from 430-730 for delivery, only to be told at 750 that the furniture was not coming. And then took it additional two days for the furniture to be delivered, with that delivery not being completed and it’s entirety as we were not given a complete exchange of our furniture. After a month of dealing with this we have still not been able to resolve getting the furniture we ordered. Although I do find the staff have been helpful at the store there’s been limited options given to us to resolve this matter. I I would not recommend this store to purchase any furniture from given the experience I have had.

Yessica Keka

Update: I made a review way to quickly for over the past six months I have been fighting with Ashley Furniture to fix my very expensive sectional couch, the customer service is ridiculous and the techs are even worst. One tech urinated all over my bathroom and couldn’t even flush the toilet. The material on the cushions can’t be sat on or it will start to fall apart. Absolute garbage. I hope no one else has to go through what I’ve had to. Found a great sectional for an amazing price. Thank you Dennis and and the Ashley team for helping me. Can’t wait for it to be delivered.

Mark Asham

Garth is the saving grace to this store. He goes above & beyond for his customer and I highly appreciate everything he has done for us.

Jerin Abraham

Ask for Dennis his very good seller

Bren R

Excellent customer service and our sales rep Zachary had so many wonderful suggestions and was very knowledgeable about what fabric and cushions are made of! Really enjoyed my couch buying experience.

Kevin Smith

friendly no pressure sales. Delivery was when I was promised and friendly professional delivery team

Bryan Leitch

I had gone into Ashley Furniture to look at a children's bedroom set I had seen online. I met with a female salesperson who provided me with measurements & price quotes to take home. My husband and I took measurements of our son's room and had decided exactly which pieces of furniture we wanted to order. I decided to go back in to Ashley furniture on my way home from work to place an order. Seems like a simple process, right?? WRONG! I was approached by a young, friendly gentleman who offered to help me. I told him I knew exactly which pieces of furniture I needed to order. He sat down with me to write down my order. This then turned into an hour long experience of him going back and forth to his manager, researching my items on the computer, stating that he was confused about my order & needed to double check things. He tried to sell me on the furniture warranty multiple times despite me saying that my husband builds furniture and can do the repairs on the bedroom set. Then he tells me that one piece of my furniture has been discontinued. Perfect. Why was I sent home with information about a piece of furniture that isn't even available? I was sent back to wait AGAIN (might I add that I am 37 weeks pregnant) while he checked to see if he could find discontinued items in the warehouse. At this point I lost all faith in the competence of this furniture store & walked out. What should have been a simple task turned into a frustrating ordeal. After coming home and reading other Google reviews, I am actually really that the customer service was so bad and that I didn't place an order. Looks like they have a lot of unsatisfied customers out there as all of their reviews are negative.

Jennifer-Hope Hillenga

Great experience! Great quality!

tteft

Went in and found a table and chairs. I hadn't looked at any of the stores yet so didn't buy it the first day. So we wanted to look around. The salesman called us Christmas Eve to say that it was going to be in the Boxing Day sale for 35% off and we said that was a great deal however we would not be in on boxing day as we were out of town. He asked when we would be back and we said the 27th he said OK if you come in on the 27th I will give you that deal. On the 27th we went in to purchase the table and chairs. The salesman that way you have been dealing with was not there and the new one said we can't give you that deal we explained to him that the other salesman told us that if we drove in but he would give us a deal as we don't live in Medicine Hat. After some time and him saying well if you buy this and if you buy that will give you 35% off like no I was told if I KMan I could get the table and six chairs for 35% off that's what I am here for. He went back and forth to talk to the manager and the manager then came over I explained that we were in a hurry as we were late for a lunch date. And that we were there to buy the table and chairs for 35% off He told me that the salesman that we were dealing with was a liar so I said well if you have salesman that are liars maybe you should fire them. Anyhow after them trying to crunch numbers for an hour plus he said wow this is the best deal I can give you which was still $200 more than the original 35% off and he said you're stupid not to take it he then. He told me twice I was stupid not to take the deal and then when I said well no I came in for the deal and that's what I want and that's fine thank you I was leaving and he said you're stupid to not take this deal it's the best deal and go ahead and leave you're just a silly woman. Great C customer service from the so-called manager he may of been the evening manager but I know he was no store manager. So I guess that was the last time I'll darken their doorstep's

Travis Gano

After spending over $2200 on new furniture. I was guaranteed to receive my dining room chairs within 21 days at the latest, when the chairs were "ordered" they were in stock! 20 days in waiting we decided to give Ashley Furniture a call to see what was going on! In stock chairs should not be taking this long...right? Turns out we have to wait another 21 days for the chairs to arrive. Finally after waiting over 40 days for the chairs they finally arrive. Being from rural Saskatchewan we drive an hour to pick the chairs up, unpack them, start our building process of the furniture and discover one of the chairs is cracked! Great!! Now they want to send out a service tech to come and look at the chair to determine whether or not it needs to be repaired or replaced. Your kidding right!?!? We just spent $200 a chair and you want to fix it. Let alone take a day off work to wait for some guy to drive an hour to look at the chair, I don't think so! Order your customer a new chair, that would be customer service! Now I can fight with you to replace this chair. Very, very poor customer service on Ashley Furniture's when a customer has paid for their items. Not to mention the waiting game of the arrival of the product. I highly doubt the item was initially ordered on the day of purchase. You as a company should be checking in with me to the arrival of my product....not the other way around. I look forward to seeing how long this problem will take to be resolved! Not to mention the mattress and box spring we purchased was another story, a $2000 set. We were given a "new" in packing and received the floor model box spring. Are you kidding me...a floor model after spending that kind of money. I spent the extra money to have the mattress cover with this set. My husband drives an hour to pick up the mattress and box spring, asks if he has everything. Ashley Furniture guarantees him that everything is there. He drives an hour home with the mattress and used box spring and NO mattress cover. Now we can drive another couple of hours to pick up the mattress cover. Three previous years ago I purchased new couches which were also 2 months late! I am done with Ashley Furniture! After I am done fighting with the replacement of my chair, I will NEVER purchase here again! Get it together!

Jezi Martin

It’s rare I leave a review but I felt compelled to share the worst retail experience I have ever experienced. My family and I recently moved to Medicine Hat AB and purchased several pieces of furniture from Ashley Furniture to furnish our new home. One of the items we purchased was a couch in which we paid for in November. The couch arrived on time a week later but as we live just around the corner from the store and we own a pickup truck we opted to pick it up instead of paying for the delivery service. When we picked it up it was completely sealed in a box and I was asked to sign for it. It was explained to me at this time if there was anything wrong with it when I got home I could call their customer care phone number and they would take care of it. I trusted this was a true statement so I signed and proceeded to take to couch home. Upon opening the box I noticed there was a manufacturer defect on one of the arms. The liner was folded under the fabric cover resulting in a large lump that was very noticeable. I then called the number that I was given and explained the situation. Customer service explained to me they would send a technician out to fix the couch in three weeks. I thought this was an odd resolution as the couch was just purchased and figured it would have been better to return it and have another replacement couch sent in a much shorter timeframe. They explained to me this was not the process and I would have to wait the 3 weeks. The day before the scheduled repair date they called to say the repair technician would be delayed due to weather and I’d have to wait another month before they would be able to come out. (2 month after the date I picked it up). As I was frustrated with this outcome I suspected now they would just agree to send a replacement out as this would only take a week. Nope, this was still not the case. After a long time 2 month wait the technician finally arrived. He proceeded to tear our new couch apart and attempt the repair. During the repair attempt the technician brought to our attention that the foam padding was defective and he would would not be able to make it perfect. He then went on to explain he would make note of the defect and customer service would call me tomorrow during office hours. Not to my surprise I received no such call. I proceeded to call them the following day (2 days after the technician visit) and was told my expectations for our new couch to be perfect were to high and I should be happy the repair made it a bit better. I’m now the proud new owner of a new couch with lumps on one of the arms. Consumers please be aware when you make a purchase from Ashley Furniture (which I highly recommend you don’t) open any boxes and inspect for defects or damage as you’re on your own after you sign for it.

Cindy Corbeil

Over-priced in the extreme. Waited for nearly 15 minutes for any help, and there were maybe three other customers there.

Lenoard Schumacher

Good service, great chair at a great price.

Chantel Flaig

Ashley's has always been very helpful and professional. We purchased all of our appliances, living room furniture and bed when we renovated our home. Doing some updating now and purchasing from them again. Their staff are very friendly and not pushy. I highly recommend them and will continue to buy from them in the future.

Brandon Wintoniak

Looking for a chair and excellent service and quality. Will be back for more

Amanda Klapp

I had a wonderful experience at Ashley,the customer rep was very nice to deal with and she knew her product,it was a pleasure.

Aaron McCaw

Awesome people to deal with. Sales and front desk. We have made multiple purchases.

Tracey Fullarton

Absolutely awful experience through Ashley furniture. We bought about 6,000 worth of furniture through them and absolutely everything has gone wrong/had to be redone/rebooked/damaged/not compensated/changed. Ashley Home Care DOES not have quality products, and WILL NOT repair damaged products if they are "more than a few inches off" (drawers to a cabinet). This is an absolute disgrace, and would never be able to gain back our service. Would not recommend.

cooky neufeld

Excellent service by Scott ,good pricing very nice show room.

Brian Bohnet

Always good service with Jen!

Tamara Rascher

Tara was great to deal with. She was very informative and patient! Easy to work with! Thanks!

Chris Sanderson

Absolutely wonderful!

SHIRLEY-GARRY HIRSEKORN

Zach was very helpful on the purchase of couch and chair. Was not pushy at all so go see Zach.

Lloyd Hammel

Great people to work with and we were able to get everything thing we needed and more with one stop shopping. Thank you JK You were very helpful

Rob Cowan

We just bought our new kitchen appliances from Ashley Homestore and Jennifer Smith the Sales Manager was so wonderful. She was so knowledgeable, friendly and efficient. I recommend Ashley's to everyone. We will be back when it's time for us to buy new furniture. Thank You!

Allynna Moss-Jette

A pleasant store! Staff was very welcoming, friendly, and easy to talk to! I thoroughly enjoyed stopping in. They ensured that I was able to get exactly what I was looking for (even with my very particular needs for a desk, as I had a very limited size range to work with), and helped me out from the moment I walked in until the moment I left! I will definitely be back! Also, thank you Tori for the awesome customer service!

Kate Kenin

Wonderful service, products and pricing. Will definitely shop there again.

Natasha Shabley

Very helpful staff! Will be coming back for more home needs!

Michelle Hansen

Been there twice now for bed linen and our sofas, super helpful staff both times, Sheldon the advisor quickly worked out what we were looking for and knew excactly where to find everything. The cashiers were very helpful too working around my various card limits by splitting the payments!

Elyse White

Have nothing bad to say about Ashley’s , always feel welcome !

Gloria Jensen

Everyone was so helpful and friendly! They helped us find the perfect mattress in our budget! Top notch customer service!

Jenifer Breum

Everyone we dealt with was very friendly and helpful. Great experience

Carla Godenir

My own experience I didn't feel pushy to buy something like in other stores where they are always after you all time you are there. The lady who assisted me and my husband was very helpful just answering questions we had and if she didn't know she went to ask for .Furniture are quite expensive but we were looking for qualify and we found in there. The only thing I didn't like is when the manager added to our purchase another product that we said we don't have it but he even didn't ask If we wanna take it we didn't say anything because we needed but the bad thing is when I asked him.how much was it he just said some.more pennies when the customer need to know the price I asked twice he didn't say how much I didn't ask again just because my husband said is okay we need it and yes we were able to buy it but what I mean is that's unrespecful don't let the customer know .

fred drever

Can’t get anyone to answer the phone :(

Taelar Bromberg

Very good service, friendly staff

Michelle McHugh

The customer service in Medicine Hat Ashley store was very helpful and very informative today. Walking through the process of looking and ....yes... buying a new sofa made simple. Now just have to wait to meet my new "butt buddy"

Arlene Scherer

Jennifer the manager in Medicine Hat is amazing! I have been dealing with her for several years even before she was the manager. The service has been the best! I would recommend Ashley Furniture to anyone

Garry Kuglin

Don, Jen, Zach and CiCi were very informative about their product and very helpful with any questions we had. They were also very patient with us for it was a very expensive purchase as well all about the comfort...we had to make sure if we were spending that kind of money we had to make sure the comfort was exactly suited to us. With their expertise they figured out exactly what bed was perfect for us. Thank-you again to the great Ashely Team ????

Ashley Gano

Andrew is an excellent salesperson. He makes you feel at home and he provides unparalleled customer services. I highly recommend him.

Allanah lester

Honestly my experience was phenomenal. Bought a washer and dryer set. JK was the sales associate and was so helpful with no pressure. The current store manager Jen was also very good and remembered me from coming in last year. They will get my business again. .

Kim Pike

So I bought a couch from there, I got it delivered. However the couch was to big so I had to go back and do a reselect. Fine.. Measurement was my fault. So I picked out another couch with the correct dimension's. The new couch was a bit more expensive so i paid the difference... I also had to pay a restocking fee of 40% for my original couch (just over 900$). So I was shocked on the fee but oh well right it was my fault. So then comes the delivery.... We had delivery set up for 4 days after the purchase, then we get a call saying they cant do delivery till the next week...so next week rolls around, they then tell us there was a shipment delay and cant deliver till the next day.. Then the next finally the week after we got our couch.... I was not a happy camper since we had already sold our old couch and sat on the floor for the remaining weeks. Not fun at all. But I mean overall the sales person was great

Koketso Takadi

We received excellent customer service at Ashley's Furniture. Staff were helpful and professional .

Karin Lissel

Tara gave me great service. Delivery guys were awesome and set up was fast. With the nerve problem I have. it was the best sleep I've had in months.

Johan Dyck

Excellent customer service Len!! ????

tim johnson

Went in to purchase a mattress. The staff were absolutely amazing! Meeting all of my needs and really listened to my concerns with buying something that was ment for me. Will be definitely going back!

Kellen Hermann

Just bought a awesome looking bed frame from there service I got was amazing and so was the price thanks guys keep up the good work ????????????

M Pemberton

Very good service, got just what we were looking for plus some, definitely appreciate the kindness and understanding of the staff at Ashley home store in Medicine Hat , just awesome to deal with in general!!!!

Rajesh John

All the employees are friendly and dont pressure you at all to try and sell. They're like friends there!

Hannah Lawrence

Great sales team, thanks for the help and information . Also very interesting sleep expert session. It’s worth the few minutes to learn about your better sleep options.

MEX e- CAN

Good people good service good furniture!

ashley barnes

Awesome

Brett Bourke

Our 2 experiences at Ashley’s were easy and enjoyable and both were due to Their salesman Dustin. Very friendly and knowledgeable yet not pushy. If the products perform as well as the selling of them we should very happy.

Shelley Bartlett

Customer service experience was fantastic, one I haven't had in a while. The sales guy had expert knowledge on the products which helped us made the right choices. I'd definitely recommend AHS to anyone looking to buy home furniture. It's a 10/10 for me.

Chris Wagner

Salespersons were very friendly and helpful when I entered the store.I had previously purchased a Whirlpool all fridge and now wanted to purchase a standup freezer.I have been very happy with my Whirlpool fridge and have not had any problems with it.Mark my salesperson was very pleasant and helpful.He took the time to look up information regarding any questions that I had regarding the freezer.The administration staff were also very pleasant and helpful. I would recommend Ashlery HomeFurniture and Whirlpool Appliances

Lena Klassen

I went in to buy mattresses. I was pestered relentlessly by the sales woman. I ended up leaving because of her. Pushy, up selling, personal stories, pushing expensive mattresses, pushing memory foam ( I clearly told her I wasn’t buying another memory foam ) snide comments about the coil count on the one I wanted. Won’t be going back in there esp if she’s working.

Rommel TEM MEH

This particular store - no communication between sales people and management, left hand doesn't know what the right hand is doing. Poor response time with customers, if they even call back at all. Over charged and under delivered. My personal worst experience buying anything, anywhere.

Dwayne Reynolds

BUYER BEWARE Upon purchasing our sectional, we were met with an influx of problems and delays from Ashley Homestore. 1) They would not uphold their price match guarantee even though we had proof of a different company selling the same sectional for $300 cheaper. The only saving grace was that I had screenshotted the sale at the competitor, so I had the Time and Date of the screenshot. They even accused us of doctoring the image and not believing us 2) They sent out an automated text with delivery options but then called me a week later to schedule a delivery option. When I said I chose one through text they said that the text I received was a “test of their automated system” and that the earliest they could deliver was 2 weeks more than the one I chose through text. That text was not a “test” it was a mistake and they lied. 3) When I decided to cancel the delivery and choose the pickup option, they told me that they would refund me through cheque. I waited a month to get the cheque but today decided to call to see where it was. It had not even been issued yet! And then the service worker informed me I would have to wait another 21 business days before I got the cheque. So, it would have taken 2 months to get that money back. Thank god my husband was able to stand up for us and get our money back today. ALL IN ALL: I would never recommend Ashley Homestore, they were unprofessional on the phone, made it out like we were liars with the price match guarantee, and it took 1 month BOTH times to get our money rightfully back after we had to instigate the inquiry. Terrible way to do business.

Gold Dust

This is our favourite furniture store! Every one is friendly and helpful. Even if the employee is new they work as a team to satisfy every customer. Great job!!!

Noah Ethier

Love the staff and products

Jonathan Whittle

Thank you for the help I received tonight with ordering my new bed frame, I had called into inquire and the lady was able I help me to her best ability, after the phone call I received a follow up to look into my inquiry further. I was delighted to hear that the item I was looking for were able ship sooner than originally expected and was on sale! Looking forward to having my item delivered, and will follow up with a second review on the piece itself( The Sorinella Queen bedframe, I’ve had my eye on for quite sometime, looking forward to seeing what all the rave is with that piece) Thanks Jen, Jen W, and Scotty!

Alysha Gurney

I had a wonderful experience purchasing my furniture items from Ashley HomeStore in Medicine Hat. My sales associate, Tara Holder, was friendly, professional, knowledgeable and helpful with a great design sense.

D C

This was my first time ever at Ashley store and I was treated amazingly well. The gentleman who took me over the store, he understood the value of us being first time customer and took his own time to take us to all areas. His valuable advise was much needed for us in decision making and he helped us immensely to pick right furniture's within our budget yet quality stuff. At any point of time I never felt that he was rushing down to get things done with us and he was so calm and generous enough to make us feel we are at great place for our first time home furniture purchases. Great job and definitely consider to go here first for the future purchase as well as will recommend. Thank you for making our experience so good n worthwhile.

Cathy Rutley

I found Dennis and Zach to go above and beyond in customer treatment at the Medicine Hat store. They guided me through the process of selecting and buying furniture. They explained everything thoroughly and so willing to ensure I was satisfied

Forrest Cameron

Never exp such .lousy service as we exp at this store please people stay away , just a bunch of crooks ,,you try to call no one answers the phone I think they think it's only there for decoration,,,

kayla 399

This place is the worse to buy furniture from and there warranty is a joke. I bought dining table set and was told it would be 4-6 weeks everything was in stock. Turned out nothing was in stock, it had to be made and ended up taking 4 …

Jason Lewis

Awesome service, very nice store and found some great furniture

Dee-Ann Keith

I am very disappointed with the Ashley policy, we recently ordered items from the store, in Medicine Hat, was told it would be here in January, paid for the items now awaiting for them to arrive.. No update from Ashley therefore my wife called, only to be told now not ready until March, maybe! Cancelled order and still have to pay 10% because we cancelled. I agree to pay if it is my fault, but when they take your cash, promise a date then delay again that is bull. Very poor show, please beware when you buy.

Vikki Duguay

Absolutely wonderful experience purchasing our first sofa and love seat. Extremely welcoming customer service and very helpful finding something we love. Will not hesitate to come back for our next home furniture purchase.

wanabeleaf

Furniture is overpriced. Quality isn’t that great. Staff seem to have aggressive training and won’t stop pestering you until you cave to their sales tactic or leave and never return. We found quality furniture at a better price and dealt with salespeople that were refreshingly relaxed at a different furniture store.

Danica Broder

Worth a look!!!

Lily Jean Cradduck

JK in the Medicine Hat store is awesome to deal with and very knowledgeable. She knew all the stuff they had in store and in the warehouse.

Tyson Erhardt

Our experience at Medicine Hat Ashley's is first class, every time we go we are met by none pushy people. This is our number 1 store for our home furnishing. We deal with Jen and she is why we keep going back, with her and the store manager they both make us feel special. Thank you Ashley's

Wendell Brown

Pam

Rachel Hilmoe

I walked into the store wearing a clear plastic mask that I wear to work in and in every other store in Med Hat, with no hassles. I have a doctor's exemption from wearing a mask but I do so to avoid conflict. I wandered around the …

Kyle W

Thanks for your amazing customer service! Thank you Graham and manager for going above and beyond.

Arnold Pfleger

Scott is an excellent salesperson. This is our second purchase from Ashley’s and working with Scott. He is a great listener and really goes and beyond for customer satisfaction. We will be happy to go back again in the future.

Stephane Rainville

I was greeted at the door and told about sales. My associate Toni was busy with some other customers so Sara followed us around and told us about products.

Brady Haslam

Was very good and friendly service!

ken cooper

Very knowledgeable. Very good price

Sara Redecop

Very good staffs and tons of selection. The price is bit up compared to others in town

Jason Steinkey

Excellent customer service from Andrew!

Samantha R

Excellent customer service at Ashley’s Medicine Hat Our sales person Cici was awesome. She did her best to get us the dining set grouping we requested.Her manager was very accommodating in putting together a deal that worked for us.I would highly recommend this store. Thanks Linda

Deven Collins

Was very good and friendly service!

Guinn Field

Very happy with service for my recent purchase of my recliner. well done!

Christina Lake

Jennifer Smith was very knowledgeable in helping us to choose kitchen appliances. We appreciated her professional and thorough approach. She seemed to genuinely care that we made a choice that we would be happy with.

Sandra Wood

I have spent thousands of dollars at Ashley’s over the last 6 years to furnish our house. 6 years ago, I paid extra to have the warranty they offer. At this time, they told me if I’m 5 years, the warranty goes unused, I could use it as an in-store credit. Well 6 years later we go to buy a new couch. I ask about my in-store credit and they tell me it has expired. Over $150 in credit and they tell me only $40 is available due to the expiry date (which policies have changed without notice). We decide to leave the store and discuss whether or not we want the furniture. The following day we contact the store to see how long the sale is on for. Two sales associates tell me they do not know when it’s over, but if I wanted they could take payment over the phone. I never said I wanted to buy anything, just wanted to know when I had to make a decision by. Nobody was able to confidently tell me when the sale was over. Took a chance and went in the following day. Sale was still on and wanted to purchase the furniture. I told them I was not interested in the $150 white glove service they offer. Three different times they ask me about it and try to convince me to take it. After saying no, they add it to the total of my furniture and tell me the cost yet again. Again I say no. A manager then comes to ask me why I don’t want the white glove service. After being fed up, they move on to tell me they added the $300 warranty. Nobody asked, just stated that it was on the total. I said I didn’t want it. Again asking why. I said, because the last time I bought warranty I never used it and instead would be forced into using a ‘store credit’ that expires when I May or may not need future furniture. Don’t get me wrong, I am impressed with the stuff Ashley’s sells, but the customer service is sub par at best. I would love to go into a furniture store where commission doesn’t exist and sales reps want to help you out rather then take your money. I am spending thousands of dollars on furniture. Last thing I want is to feel like I am being conned into spending more money then I need to. This will be the last time I purchase anything from Ashley’s.

arose58

Ashley's Home Store in Medicine Hat AB is a fantastic place to find what you need. Better yet the store staff (Mark Asham in particular) were great. We purchased all of our large kitchen appliances there because they gave us the best prices on top end appliances and they facilitated getting those items to us on our schedule (which was many months later). We could not be happier with our experience and purchases at Ashley's. Their delivery system and follow up service made the whole experience delightful. Who doesn't want everything to flow smoothly! Thank you to Mark Asham and Ashley's you have our loyalty!

Dale Wheaton

The people working there were very helpful, just great customer service.

Tom Reeves

Tara was so great to deal with. She knew the product well, gave us tons of options, and gave us no pressure at all to buy anything. We went to a couple other stores but nothing compared to the quality that Ashley's offers. We ended up buying the couch we wanted and she lined up delivery and everything. When it was delivered, the crew that came were very polite and professional. Can't recommend them enough. If you are in the market for new furniture, see Tara!

Samuel Harvey

They have amazing service, Tara was super helpful and knowledgeable about products and did her very best to give us a great experience. Recommend shopping there. 10/10

Andrea Graham

Rob at the Medicine Hat store was the most knowledgeable salesperson that I've ever dealt with when making a purchase. I was convinced that he had done his homework to ensure that the customer had the best shopping experience. He was very kind, considerate and understanding of my needs. He didn't pressure me like a lot of salespeople do but in the end, we both accomplished our goals. Upon a second visit to the store today; Rob and the staff were there to support me in every way that they could. I know that it is part of their job description but they went above and beyond to make my buying experience a very positive one I highly recommend Rob and the rest of staff if you are looking for the same experience that I had! ROB IS THE ABSOLUTE BEST!!! Thank you!!!

Melissa Whyte

Worst warrenty and customer service department ever. Been fighting with them for almost a year for a sagging mattress yet it came with a factory mattress protector it doesnt warrent for their 90 sleep guarantee. Also claims its a pocket coil but you can definlety feel the contuines spring cage. DO NOT BUY A MATTRESS FROM HERE

Ralph Browne

Everyone was so helpful. They sat down and explained everything for me. They were so patient with me asked every question I had for them I work in customer service so I appreciate really good customer service and they were amazing I highly suggest them !

Rome Norella

Great overall experience, employees were very helpful, friendly and fast.

Cameron Wiersma

Wasn't planning to make a purchase tonight but I have NEVER had such a wonderful experience with a sales person/manager. Chokri was knowledgeable, friendly, not pushy or pressuring for the sale. He provided me with insight into the product and offered his opinions but tempered that with saying it ultimately is what I wanted and my decision. I wasn't going to even go in to the store but I am beyond happy that I did.

Marlette Hemmaway

Had a great experience at Ashley’s today!! The lady who helped us was knowledgeable and kind!! Will definitely make future purchases!!

Travis Siggelkow

Excellent Customer Experience from the Start to Finish!! Thank You Devynn!

James Wilson

The sales and everything was fine. But I’ve now been told 3 delivery dates. I was contacted last week and told the 24 th the living room set I purchased was going to be available for pickup. So I sold my current living room set the evening before. Only to be told this morning it’s in Calgary at the distribution centre. I now won’t be getting it till the 28th in Medicine Hat. Now I’ll be going 5 days with no furniture. Called customer service and their is nothing they can do about it. Saying I’m not happy Is putting it lightly. They won’t be getting my business In the future

Dayna Jorven

I Got A Wikked Deal From Scott On A Pair Of Reclining Chairs. They Offered A Reasonable Delivery Date. The Sales Dialogue With Jenn / Scott Was A Riot - I'm A Master At Negotiating A Great Deal !!!!

Jenna Galikas

Trying to save others the nightmare of dealing with this company. We had ordered a bedroom set which resulted in late delivery, and parts missing upon delivery. The assembly had been flawed resulting in our bedframe breaking after only 10 months. After a warranty claim they finally delivered and replaced the bed rail with a warped railing. The installation was completed wrong once again, resulting in the slats coming off the rails and the supports being warped. They said they would replace the warped bedrail they had delivered. Now 4 months later, multiple calls to reschedule the delivery and installation of the bed rail, they left a voicemail telling us they will not replace the railing because it is past the 1 year warranty date (claim was submitted 2 months before our warranty was up!) The cherry on top, the in store costumer service was rude, confrontational, and got nothing done for us. We were told lies and provided with empty promises. We will never give business to Ashley furniture again, and would strongly recommend everyone else to take their business elsewhere.

Angela Thompson

Thank you Jen and Zach for great service once again! You made our purchase process easy:)

gramma shark do do do do do do

I have to say that Amanda was very helpful and efficient. I got a call the same day on an update of arrival from Rene . I was very pleased to have the great customer service. I work in retail and I was starting to give up on the ver kind service I was given. I have shopped there before but this was definitely above and beyond. We haven’t received our purchase yet but I hope it will b as good as the service we received. Us retail never receive recognition for the good service we provide Thanks girls :)

Kim Johnson

From my sales person all the way through the process right down to the two delivery men nothing but #1 class !! 5+ stars forsure

Johanne De Lissa

The sales team in Medicne Hat were amazing, went above and beyond to get order delivered ahead of time to fit my schedule .

brad gray

I work there so stop asking me to give a review every time I go there

carol beatch

I don't even want to give Ashley Furniture 1 star. The customer service and quality of the products are both awful. Ordered a very expensive table and chairs dining set from them the first week in December. With Christmas approaching, we said we will order if you can guarantee it will be here before Christmas - salesman said that wouldn't be an issue at all and it would be here the week of December 21st. I am now writing this review on Feb 28th and we just received the table. However; we received the wrong chairs and tabletop was not up to standards. I have nothing good to say about our salesman as I believe he was slimy and just wanted the sale and didn't care that we were from out of town and needed the set before Christmas. Also - telling customers that the reason in delay of our product is because the manufacturer didn't make enough and the product was too popular/in high demand. The deliver guys have now left and they left the table for us with the wrong chairs and defected tabletop and will put in the order for the new tabletop and correct chairs.. I will be calling everyday to ensure this does not take an additional 3 months or i am getting my money back.

Carl Holst

Excellent experience. Jordan was a great help and we will definitely come back again.

Nic Davies

The furniture that I have purchased was a dinning table set, living room, sofa & end table, lamps, and a sectional. The people that have been in my house, have liked and loved the items that I’ve purchased. My newest purchase is a mattress and box spring, can’t wait for it to be delivered. I’ve been purchasing from Ashley for the last couple of years. I’ve had good to excellent service from all sales personnel, the personnel group are friendly, knowledgeable, about their product and if the don’t know they do go the extra mile to find out. I love Ashley’s and since I’ve gotten good quality furniture. I’ve gotten my daughter to become a Ashley’s customer as well. Keep up the good work! Andrea

Jan Sharps

The customer service was really good and the staff wasn’t pushy about any add ons or options.

Mark Mayrs

Been waiting over 6 months for dishwasher to be repaired these people are no help. Unless. Have now blocked me on Facebook from commenting. Customer service at the finest. Useless company. DO NOT BUY FROM ASHLEYS

Frances Gosselin

My wife and I had the pleasure of dealing with JK. She is a professional in every sense of the word. She is knowledgeable and sincere and believes in the product she sells and the company she works for. My wife and I were treated with a great deal of repect by everyone involved. I would recommend them to everyone that we know.

Nadine S

it’s always a pleasure to deal with Zach and Renee. They make my shopping and billing such an easy and smooth process. They’re always cheerful and willing to help me with any of my needs. As long as I don’t have to deal with Guest care, I’ll always shop at Ashley furniture.

Nicole Harrison

Awesome guys here, see Dennis, he will get you figured for sure!

Bryony George

Bought most expensive couch in the store. Within 6 days it looked like crap, cushions all bumpy and lumpy and the fabric extremely stretched out. Took technician 2.5 weeks to come look at it, he said that's how furniture is made these days it's thrown together in an hour at the factory, they use the good ones for the showroom floors. Refuse to replace or even give in store credit. They will fix but more than likely to happen again and I was told by Customer Service that I should have done my research on micro fibre filled cushions (they need maintenance)that's it's not the responsibility of the salesperson to tell me.

Alicia Buziak

Ashley furniture makes you prepay for your appliances and also make you sign that if you cancel your purchase they charge 10 percent restocking fee. The problem is that when making purchase they tell you a delivery date. Now the delivery date has been changed for third time. They have not held up there end of the sale so how can they charge restocking fee for something that has not even been shipped from manufacturer. Very poor customer relations

Annette Graf

Excellent customer service and they work hard on there pricing for you.

Don Gartry

Cici was very helpful & informative. A very knowledgeable salesperson. Friendly staff at the Medicine Hat store. Lots of finance options to fit your needs if required.

Lynaia Lukye

Avoid working with Jenn Kroft if your coming here for some furniture you may save yourself some drama. Other then that what an amazing store thanks Garth!

Jenn Kroft

Very accomodating staff specially dennis, delivery is on time, will be coming back for sure.

Helen Pflughaupt

I would not recommend this store to anyone. That is unless you want to be followed around the store by an employee pestering you the entire time. I have shopped here twice and had the same experience with 2 different employees. We told them we were just looking today, and they still followed us around like a puppy. I found it very annoying. Needless to say, we went to The Brick and bought a couch instead.

Justin Boodhoo

We had a great experience when purchasing our sectional and ottoman from Ashley Furniture. Scott was an excellent salesperson. We got an amazing deal and will most definitely be back again!

Liam Roarke

Awesome staff and manager! Great warranty and tech service

Darryl Hanlon

I have purchases quite a few pieces of furniture from the Medicine Hat location and the service is always top drawer. They remember me when I come in and they know my tastes and budget. The support staff is great too. Kudos to Mark and Jennifer, my sales favorites. Their delivery and set-up team also do a great job.

Alvanna McKenzie

I have purchased multiple products over the last year from the store. I was luckily to be assisted by Zach who always went the extra step to take care of me and was able to answer any questions I brought up. Both appliances I bought have had zero problems so far, as well as the couch and bed I purchased. Great product and fantastic customer services. Do yourself a favour and ask for Zach for the best possible experience.

Linda Mcknight

All the staff in the store were very professional. They spent the time and courtesy in helping us with our needs and making sure we got exactly what we wanted.

Mark Fentiman

Amazing customer service. Staff was very informative and honest of different items available which made it easy to decide what was best suited for us.

Rylan Rooke

Purchased a washing machine, and the salesman that helped us was very friendly, knowledgeable and professional. Happy with the experience.

Brad Hermanson

I have had back problems for years, and i went into the store looking for a new matress, and left with a new bedroom set. Zach the sales manager diagnosed the correct mattress for my sleeping position, and ever since i have had the best sleep of my life. The products are fairly priced and quite well built. Throughout the process I was really impressed at the cheery mood and helpful attitude of the staff, and i found they were not pushy like the other furniture stores in town. I would recommend Ashleys for anyone with furniture needs.

Donna Beierbach

Zach and associates were very helpful and patient when I was in today!

Karen Janecke

My experience was great. Our sales person was very helpful and made the overall experience a pleasant one!

Cindy Buscholl

Purchased a washer, dryer, fridge and range from Ashley. We have encountered a slight problem with the range which I am sure will be corrected. However, I have to say that the DELIVERY PERSONNEL are TOP-NOTCH. They are great at what they do and they have the customer service skills to match. Additionally, CHOKRI has been a pleasure to deal with.

C Rob

JK was awesome and was there answering our questions, taking care of us with our purchase and treating us like we were old friends. LOVE Ashley's!!

Arnold Haggstrom

Very good customer service l

Blaine Daniels

The staff are really nice and helpful. helped explain all the information I needed. End it was really quick and easy to get my purchase completed

Jake Helena Wieler

I came in looking for a couch with a chaise and found exactly what I was looking for. Dennis took the time to show me a wide range of possibilities and then worked out the best possible pricing he could for me. I will definitely use Ashley's again.

Jocelyn Antonovitch

I have been buying from Ashley for 5 years . Furnishing a whole house . Bever had an issue and every thing was done like they promised . Jen has been awesome

Helen Ellingson

Ashley furniture store in Medicine hat Is the nicest furniture store I have ever been to. The staff is friendly and extremely helpful and they never pressure you. I bought a bed frame mattress and box spring the sales person showed me all the best deals. I am happy with the deal I was given. I will definitely ho back

Mike Holder

Decent

Nance Ebel

overall a very positive experience, friendly & helpful staff - very accommodating and great quality products

Albert Entz

The store has a very good selection of merchandise that is well priced. Thank you Calan for excellent customer service and satisfaction.

Complete

One of the best sales experiences I have ever had. Zach Gosselin was amazing and helped me purchase what I needed and not what I didn't. Zach explained everything very well, very professional with no pressure what so ever!!! I highly recommend Zach for your next purchase.

Mike Dell

J.k. did everything possible to get us the best price. We appreciate your help.

Leigh Fehr-Little

Thankfully for how accommodating everyone was and definitely recomend Scott he was wonderful to work with

Adriana Todaro

Great experience, fast and friendly service. Great selection. Thanks Graham!

Betty Klassen

Found all the furniture we needed for our new house. The sales person, Scott was so attentive and very patient.

Danette Niefer

We have been looking for a couch for our tv room. Visited Ashley twice found what we wanted in price and comfort. Very nice sales staff and very professional

Christine Fedrau

Just got a new fridge/freezer from Ashley Furniture. The manager (so sorry I forgot your name ☹) and Andrew were amazing ! Our Fridge/Freezer packed in a week ago. I went in on Tuesday and my new Kitchen Aid Fridge/Freezer was delivered Saturday! Super helpful staff ???? and delivery guys were great too. So happy with our purchase ????

Paul David Hofer

Taken care of as soon as I walked in the door. Very friendly and knowledgeable.

Chris Thompson

The sales rep was extremely friendly and helpful. Really appreciated him not being pushy. They also matched the online price I had.

Sophia Zarate

Our table had to be replaced 2 times with extended warranty then after the second time they gave us an in store credit only for the table but they had nothing that matched the chairs we bought with the table. Then they say the credit for the table I bought is only good for 30 days so hurry up and pick

Cindy Webb

Got a call re VIP event from my sales guy Dennis... happened to be looking to replace an appliance... worked out great. I hate high pressure sales and I know that I will be respected if I need time to think it over. Truly appreciated the knowledge of the product as well.

Jennifer Paul

Tara the manager and Jordan schibler were very awesome and pleasant to deal with! Very friendly and knowledgable. Have previously stuck with the brick , however I had a very good experience and will be returning to Ashleys from now on!

Laurie Noel

We spent way too long there. I left feeling totally exhausted. But it was nice to be walked through how the construction of the furniture was solid. If you want to get 50% off a mattress just start walking away from the sale. June 17, 2021 update Three months after our initial purchase our couch finally arrived with a gash in the back of the corner piece. I feel like Ashley Furniture is trying to get away with something. Like after waiting this long I should just be happy to have a couch at all and not to complain about a damaged product. Boo!!

Mayank Patel

The manager she is always so nice, helpful and remembers everyone. The employees are really great as well! They always try and get you the best deal possible!

mitch young

Very poor customer service, waiting very long time for the delivery. Went to the store and spoke with the manager, she told me that she will call me back within 2-3 days but never heard anything back a week later. Spent more than $8000 at this store not worth!

Smokin Rog

The staff at the store are great to work with but, guest care is the worst if you need to deal with them! This is the second time I’ve had to deal with them over a brand new item. This last time I bought a dining set, I received the table …

Dylan Bainbridge

Amazing place. Incredible staff. Fantastic and professional especially during the covid political warfare global attack hoax

Carol Henderson

Was very easy to order online, got a call a few hours after ordering telling me when it would arrive and that it was already on its way.

colin luthi

They will rip you off and not live up to their deals/ sales I will never be shopping here again!!! Ashley Home Store is such a scam!! So me and my boyfriend we're looking for a mattress and bedroom set for Black Friday. Then one of the workers decides to help us and tells us we can get a better deal with him that day. So we decided to buy a mattress and bedroom set from him. And when the Black Friday sale came out a few days later and the deals were better I was not very happy!! So I called to get the price of black Friday and since I didn't get my bed yet I was supposed to get it. But nope they did it after my bedroom sets and everything was delivered so we didn't get the full deal. The price we got was 50% off the mattress and 30% off the bedroom set! And the Black Friday deal was 70% off mattress and 40% bedroom set! They didnt live up to giving us our black friday deal! I strongly wouldn't recommend this store!!

Fabian Warnke

Andrew was super fast and thorough, very pleasant and professional to deal with. always love shopping at ashley!!

Samantha Thiessen

Great customer service experience , something you just don't see or get very often ! Nobody had the product in stock that I wanted . But Zack made me not want to go back to anywhere else .

erika-lynn morrison

Dustin at the Medicine Hat Ashley Home Store was great to deal with. He was knowledgeable and listened to our needs. He gave us a suggestion for a living room set up that we ended up going with.

James Barnard

Had a great experience!! Very helpful.

Mykinna Reifferscheid

We can't thank Jen and the office staff for all the help that was given to us they were amazing and our home is beautiful after loosing it in a house fire just over a year ago amazing and caring people thanks ashley

Traci Knodel

Best experience purchasing a new mattress ever. Love my new Sterns and Foster King bed, never slept better.

Kaidin Hodgson

We were instantly greeted upon entering the store. The lady who greeted us was the same lady to show us around and was able to find us what we came in for. The service was absolutely amazing. The sale price was impossible to beat. We had an …

Jim Bakanec

I had purchased a mattress from Ashley Homestore and I must say the customer service was far beyond my expectations! I will definitely be returning there for future purchases!

Mary Melle

Absolutely wonderful customer service. Really went out their way to help me find exactly what I was looking for, answered all my questions. Was just a great experience, and I highly recommend it.

Rhonda Hayward

Extremely prompt, friendly and reliable service from my sales representative. Astounding product reviews and explanations of purchasing and product guarantee from store to white glove service. Excellent review also of my own product and its specifications. Thank s to my representative Logan. Tracey Ziegler

Wendy Dubois

Great sales guy I met ,did his best to make me happy ,couldn't do it but nevertheless he did hid darndest

Garry Pletz

It was a very nice visit...Zacharie was very helpful with our purchase

derrick baron

Very friendly staff who greeted you right away and helped you find where you needed to go.

george kleinsasser

Great shopping and Salesman knowledgeable!

Darla Carlson

An amazing experience from sales to management, from just browsing to purchasing. Special thanks to Andrew who was so patient, knowledgeable and extremely helpful. Looking forward to delivery and definitely will be making more purchases in the future.

Nancy Keeler

Excellent customer service. I am having back pain from my old mattress, Jen explained what kind of mattress I exactly needed for my back and we did not go beyond my budget. So happy! I will keep on coming back in this store.

Tammy Melchert

Awesome, friendly staff. Best prices for quality furniture.

R Baron

Andrew was great to deal with!

Adele Lohmann

The selection is okay but the proces are higher than you can find online. The staff can be a little pushy and seem commission based. Overall just the same as any other chain store.

Linda Bjelland

Great customer service. Thanks Jenn for the help.

Lauren Trautman

This store is awesome, sales staff are friendly and always get a great deal. If you have any issues with your product they help out with guest care and make sure your properly taken care of! Jen and Renee are awesome!

Dylan Beaudin

Great service! Professional, friendly, non-pressuring, AMAZING prices

Tracey Avery

First time ever purchasing a new mattress and it was such a great experience the sales person was so helpful and wasn’t trying get us to buy the most expensive thing in the store it was such an awesome experience and we will definitely be coming back in the future!!!

Leah Campbell

Andrew was a big help with picking out our new sectional! Great staff

Kenz Burns

Dont buy furniture from here they will not keep there promise. I ordered some couches before Christmas it was supposed to be a gift for my parents then I have to find out they wont even be ready then they tell me they will deliver then the 4th of January only to find out again they will come even later these people rip u off I want a discount for this

Toby

Cannot say enough about how good Robert and Zach treated us when we bought our new sectional. They treated us like we were family and did everything they could to get us the best deal. ????. Go and see Robert and Zach if you want awesome customer service. ????

Kelsey Bischoff

Have been looking for a dining room set and sectional for a little while now. Went in last week and was helped by Scott the salesperson at the Medicine Hat location. I always love going to Ashley but this was a totally different experience. Scott made the appointment fun and entertaining. I didn't find exactly what I wanted but he promised to follow up with me on some other items and he has definitely lived up to his word. Thanks Scott for a fun appointment and following through.

janet robinson

Very helpful, excellent service.