So... we went in for a late night snack on a Wednesday night and it took the bartender a LONG time (I’d say at least 10 minutes) to come over to us. It was VERY quiet and there were MAYBE 4 other people. We were almost about to walk out when she finally came over. She was nice but doesn’t understand customer service. No greeting when we walked in. It was more important for her to look at her phone and dig for a charger to plug in her phone. The poutine was pretty good though! The establishment does not carry any low calorie beers. Keto is all the rage these days and they do not carry michelob, 67, or Miller light. So I ended up not having anything. Fast forward to Thursday night.... we decided to come try it out one more time for Karaoke. When we arrived at 10:30pm there was no Karaoke. We asked about Karaoke the night before and the bartender said there was going to be. When we asked Thursday upon arriving she said... oh yep we are going to do it and they scrambled to get it together. We were then told they fired the previous host because they told customers to F@&$ off. Information that we really didn’t need to know. It’s unprofessional. So we waited until around 11 or so to get to do Karaoke. We sat at a table and watched this lovely girl try to host Karaoke... she did an alright job for sure, but she must step up her entertainer game. She was “voluntold” as the bartender put it. Still no service from the bartender. Had to ask the brand new Karaoke girl what was up with that, I said... does she not leave the bar?? and she went over and mentioned to the bartender. She then came over and asked us what we would like to drink. My main point here is that there was zero customer service. It is her job to serve and work the room to keep customers coming back. For a place that looks so nice the bartender needs to step up her game. She was a very nice girl! Don’t get me wrong but no greeting, having to ask for service, etc etc.... we won’t be back. It felt VERY disorganized. When we go out to spend our money we tip VERY well and expect service. On a positive side she didn’t charge us for our drinks (we only had 1 glass each of soda water and Diet Pepsi) Someone has invested a lot of time and money into this establishment and I’m certain they wouldn’t be happy with the lack of service. The bartender was more interested in her friends at the bar than the two new faces she’d never seen before. Again... we won’t be back.