Kristin is very fortunate to have an organized team to support her business.
We met with Samantha, Wedding Coordinator, and she could not have been more helpful. She was quick to reply to emails and phone calls and answer all of our questions and concerns over the year and a half of our planning. Menus, quotes, client details, required permits - literally everything needed is very detailed and extraordinarily helpful!
Kristin's team was professional with their set up and take down, however, our barn door draping had fallen on our head table during dinner. Bottles of wine were spilled onto the entire table, my cell phone, my husbands suit jacket, my bridesmaids bag, everything in its path. This could have been worse had we been seated at the time, which is by absolute luck we weren't because we should have been. Thankfully, no one was injured. However, we were blamed for opening the barn door and not latching it (the door shouldn't have been closed at that point anyways) whereas if we were seen opening the door, staff should have taken it upon themselves to do so instead or check to ensure it was done properly. Instead, excuses were made about how the draping has never fallen in all the years they've catered. Well, it did happen. We didn't make an issue of it and moved on.
I understand that accidents happen, but making excuses and placing blame does not accomplish anything. I found it very odd that Kristin never introduced herself or never apologized personally for the draping mishap. I understand that she would rather focus on tending to the food, but with the company being of her namesake, one would think that she would be more personable.
Kristin did take it upon herself to refund 50% of the draping cost since we went without for the remainder of the evening. Guests did love the food. Myself and my husband did not. Having a vegetarian menu does not mean taste should be sacrificed.
I spoke to Samantha regarding my concerns and, well, that's that and here's my review.
Thanks for all of your hard work and we wish you well in future endeavors.