Reviews of BMO Bank of Montreal (Event Planner)

Yung Maestro

It's hard coming to this bank during covid-19. The line ups always take more than half an hour. Lots of people end up walking away because the wait is so long, customers in the line get impatient and start insulting the bank for the incredible wait times. Even when you get in to see a teller there is NO privacy,the person next to you can easily overhear your conversation without any effort. Not to mention they can SEE what you are doing due to glass windows. BMO used to be so much better than this.

Sherilyn Traverse

Had a bad experience here today. I went to a teller and just wanted to make a simple withdrawal but some other worker came out of no where aggressively asking me personal questions and I never even asked her for help or anything. Did not appreciate it. I had a threatened feeling from her and left feeling sad. I did not do anything wrong and she should have talked nicely but she had a mean wicked tone to her voice. Totally unnecessary. I told the teller she made me feel bad. But at least now I know not to go to that bank because of that woman

Mike B

Very good service. Thanks a lot.

Jamie Major

Great bank newly built in the 613

Shaunna Ducker

Annoyingly notorious for never returning phone calls. I'd give it a zero star if I had that option unfortunately.

Chris Léger

They never answer there phone when you are trying to reach them it always goes to voicemail. Not impressed!

PM Laventurier

Staff is human! That's weird for a bank

Mehdi Elidrissi

Great Establishment Staff always smiles and welcomes you Very warmly . And it goes without saying Very Professional! :-)

Nunzio Altomonte

I'd give it a 0 if possible. Absolutely horrible service, had fraud charges on my account. After getting the run around for 2 days finally was told that they would get fixed but would take up to 14 business days, and was just told now that I have to find out myself who charged my card and ask them to refund me. Avoid like the plague

Akira Van Veen

Went in to close an overpaid line of credit, offered to even open an account to have the funds transferred. Zero help, took my information it has been over 24 hours and nothing. They just seem to have no idea what to do, or how to answer questions, or provide real solutions. I've worked at a bank, this is not a complicated thing, it's a simple override. Very poor customer service.

Justin M

Our representative does a great job at reviewing our banking habits and needs, has offered us different options for saving money, and lower our bank fees!

Walter Blagdon

Trying to call someone directly at the bank is pretty much impossible. They redirect the call to a call center outside the province/county and put you on hold for 30min.

BoeJoseph PaulSeguin

This is the worst bank iv ever been to. Always a 20 minute wait un line to talk to a teller.

Laura Murphy

New

Caleb Swagg888

Moved to this bank because their closing hours were 5:30, later changed closing hours to 3pm

Ed van Hees

SoI do not likeYour service you need to stay on hold

Original Gamestir

Negative 5 star, Worst bank ever. DO NOT get your mortgage here!! Ended paying more cause they did two appraisals and screwed it up. Now years later it has now taken TWO YEARS to have my CO-owner assume the mortgage. They transferred the account 4 times and we had to redo the paper work each time. Then when the lawyers said it was all done, they never completed it and 6 months later when getting approved for another home, I find out that it was never completed and they never followed up! DO NOT use this bank. I could go on with more horror stories of the incompetency of this place.OH and they don't answer the phone, good luck getting a someone on the phone or a call back!

Sean Charles

Negative star....will be doing a withdrawal from this BMO branch & depositing into a Credit Union , where there is still good customer service available.

Grant Noble

The bank of montreal in corner brook and deer lake very poor service . every time i need help i have to call toronto. this is UNEXCEPTABLE to the people. Please try to do something about it.thanks

Labrie Jeannot

(Translated) Bad experience at the counter since December 31, the counter does not work anyone to replace it and when we call the number we are told to call back later (Original) Mauvaise expérience au guichet depuis le 31 décembre le guichet ne fonctionne pas personne pour le re parer et quand on appelé au numéro on nous dit de rappeler plus tard

Ryszard Zawiszewski

John at the teller is great

Dee Burch

I use to love BMO. I would give them negative stars if I could. Privacy is next to none for appointments (glass windows so everyone sees you and your business? Sure it's a bank, but they never had glass doors/windows in their old locations). Why must I now sit down to meet a teller? This is an inconvenience, and wastes time. Lineups are insane. Tellers take as long as they can. Why not have an express line or something? I am a very patient person, but when I walked in to more than 20 people in line yesterday... Something's not right. Also, having closed their two previous central locations and reopening only one branch in such an odd location still mind-boggles me. Finally, I have to meet a teller to deposit american money (still behind on not having ATMs that withdraw or deposit american money). I've made complaints and suggestions to BMO head office and have never received an answer from them - not a care in the world for their clients. Seriously considering changing banks. Do. Not. Recommend.

Richard Toal

Have banked with them for personal and business needs for 8 years.

Ducati

(Translated) Bank robbery!!! I contacted my advisor to put my money in a safe place at the start of the pandemic. She replies that she's going on vacation (so excited that she didn't have 10 minutes to make the change with an electronic signature) and that she doesn't have time. (and right in time for the RRSP period) I went to the branch several times and no one could make the change. After a loss of $10,000 I filed a complaint. The counselor (redhead) defended herself by alleging a web of lies, .. pathological!! Probably she comes from the school of Norbourg and a follower of Vincent Lacroix. Not only is she incompetent, she is also dishonest. Impossible to have in this context, a reasonable compensation. Putting your money elsewhere, like I did...because compensation offers "apologies". Note that not only the advisor in question went on vacation during the RRSP period but also the manager leaving only one advisor in branch.: This explains it! This is quite the opposite of current advertising !!! Forget "alerts" or "counselors on the phone" it's false advertising. This is more than negligent behavior. I can't stay home,,,, i take a vacation! Don't leave your money to the COVIDIOTTES! (Original) Vol de banque!!! J'ai communiqué avec ma conseillère pour placer mon argent dans un placement sécuritaire au début de la la pandémie. Celle-ci me répond qu'elle part en vacance (tellement excitée qu'elle n'avait pas 10 minutes pour faire le changement avec signature électronique) et qu'elle n'a pas le temps. (et en plein dans le temps de la période des REER) Je me suis présenté plusieurs fois en succursale et personne pouvait effectuer le changement. Apres une perte de $10000 j'ai fais un plainte. Le conseillère (rousse) s'est défendue en en alléguant un tissu de mensonges,..pathologique!! Probablement qu'elle est issue de l'école de Norbourg et une adepte de Vincent Lacroix.Non seulement elle est incompétente elle est de plus malhonnête. Impossible d'avoir dans ce contexte ,un dédommagement raisonnable. Placer votre argent ailleurs, comme je l'ai fait...car compensation on offre "des excuses". Sachez que non seulement la conseillère en question est partie en vacance pendant la période des REER mais aussi la directrice ne laissant qu'un conseiller en succursale.: Ceci explique cela! C'est bien le contraire de la publicité actuelle !!! Oubliez "les alertes" ou les " conseillers au bout du fil" c'est de la fausse publicité. C'est un comportement plus que négligeant. I can't stay home,,,, i take a vacation! Ne laisser pas votre argent aux COVIDIOTTES!

Michael Dumoulin

There is a ramp up into the bank that is located on the right side of the front door. The door is automatic opening making it easy to get to the automatic tellers located in the foyer. The entrance into the main part of the bank is also automatic. The queue for the tellers is set up in a less than optimal arrangement that requires you to walk to the back of the bank before walking back to the front (not a long walk but it is unnecessary for handicapped people).

Nick

If i could give negative stars I would...if you dont value time, privacy, security, this is the dump for you...why pay for service financially and with your time. Worst bank ever! Withdrawn.

James T

Stop putting things on my windshield.

Leo Lejeune

(Translated) Very good service (Original) Très bon service

Warren Harapiak

I dealt with Pam an outstanding manager at the branch that makes doing business a pleasure.

David Wilder

Usually very few people in line, so quick service most days

Chris A

Stay away from this branch. Horrible service and dishonest representatives. They will lie to get your money.

Stephane G

All good other than the long line ups..If you have to see a teller be prepared to wait in line if it looks like rain bring a umbrella...

Joe Shmo

I have called upteen times left message was told would be getting back to me by end of day!!! No response after 2 days. Message also informed me that they were helping other customers, (at 6:20 pm) When the bank closed at 5:00 pm !!! Message also informed me that after hours to press 0 for contact center. Did that still came upon answering machine ??????????? Was also told many times from manager & assistant manager that ""i should change banks"" !!!

Mat

Manager was incredibly rude to a teller in front of everyone - implying she was “stupid” for asking a question instead of making an error on the customers account. It was very uncomfortable - made the poor girl feel (visibly) embarrassed in front of a full lobby of customers. She should be fired - I’m not the only one who believes this... read all the wonderful comments BMO execs.

Jim Parson

(Translated) Tape con who are not even able to receive a fax and I have to spend my money until monday while I have nothing left ........ these supossé to have a3rd degree of study but not even Can I get a fax to work congratulating my band of small genie (Original) Bande de con qui sont meme pas capable de recevoir un fax et que je doit me passer de mon argent jusqua lundi alors qu'il me reste plus rien ........ces supossé avoir un3e diplome d'etude mais meme pas ca^pable de faire marcher un fax felicitation ma bande de petit genie

peter brock

Went to go pay my bills. The staff are very friendly and helpful. Friendly atmosphere.

Stephane Dionne

(Translated) Better service than other banks or crate pop in Matane (Original) Meilleurs service que les autres banques ou caisse pop a Matane

Kayla George

Love BMO! Always get great service and friendly staff.

Katie Gaucher

Must say the worst BMO Branch I had to deal with always an issue. You try calling them they won’t answer however the answering machine will say that they will call you by the end of the day. It has been honestly 5 days I haven’t heard back from them. They are suppose to be my home branch but why do I need to call 10 different people before they contact me back. #wasteoftime #dontcareabouttheycustomers #takingmybusinessandmpneyelsewhere.

Karen Sarault

No privacy hate sitting dow

Karine Gauthier

(Translated) I have been waiting for news for over a month regarding an approved mortgage. I wasted a lot of time on a service that was bad for me. Even when I asked for news, I never got back. I am thinking of changing banks even though I have been there for several years (Original) J'attend des nouvelles depuis plus d'un mois concernant un prêt hypothécaire approuvé. J'ai perdu beaucoup de temps pour un service qui m'a été mauvais. Même lorsque je demandais des nouvelles, je n'avais jamais de retour. Je pense changer de banque même si j'y suis depuis plusieurs année

Vanessa

(Translated) Super professional service. (Original) Super service professionnelle.

mere Smurr

No privacy at the teller's desk from the customers waiting in line behind you! Everyone can hear and see transactions including when you are handed sums of cash and walking out...extremely uncomfortable as a woman. They need a privacy wall between. It's a bank, not an open concept living room in someone's house. Ridiculous!! The drive through is a very awkward fit for trucks as well...not great planning there either....

Breanna Timmons

Nobody is a better manager than Ryan McCluskey, believe me.

Shirley Eadie

Refusing to give me my own information about my car lown.... Don't bank with them.