Reviews of The Metro Hall (Event Planner)

Celina

Affordable venue for a wedding. I really appreciated how easy-going and helpful the staff were. They really know what they are doing and helped me with organization. The quotes they provided were great, you knew exactly what you were paying for. Flexible with how much or how little you want them to do for your wedding. Highly recommend.

Harry Preet Singh (Applied Sciences Rep)

The Metro Hall staff were great to work with and instrumental in making our event a success.

Zachary W

We hosted our March wedding at the Metro, and it was an awesome experience from the first meeting. What a unique venue! We were looking for something 'all-inclusive' and what we received was beyond our expectations. Cassy was amazing, was continually easing my nerves, and we had SO MANY compliments from our guests about the wonderful staff, the good food, and the cool venue. Highly recommend to anyone looking for an alternative to the traditional.

Warren McVicar

Great venue, unique and beautiful. Good feeling and a very large, creative space. Working with the staff was pleasant and easy. They helped us make sure all our ducks were in a row and helped pull off the event without any issues. I am definitely recommending this venue for others hosting weddings, receptions, reunions or any other similar event.

Adrian Bill

The party was great, the venue seemed cheap and dated.

Cris Marincat

Good place for weddings, allows for catering, nice atmosphere, good service. Downside is no free parking nearby, but still recommend this place for events or weddings, they made it a really good time the two times I've been.

Kayvon Motamed

Very unique venue, lounge-like atmosphere. We wanted something unique and different, and definitely got it. Young & friendly team was helpful. The caterers they use (Sugar Mountain) are the best wedding buffet food I have EVER had (seasoned wedding-goer, 25+ under my belt). Packages were flexible to suit your needs. Sometimes it took longer to get responses, but not often. The wedding planner that comes with your package does not do as much on the actual day of other than general clean-up like the rest of the staff, so be prepared for that, but they do help get everything organized leading up to it. One complaint guests had is that they forgot to put out the tea & coffee which came with our plan, so that was unfortunate. However, they did give is an extra free hour as part of our setup time, so that was considerate. The photobooth company they use (Dang Good Booths) were also pretty great! Overall, really good value and I would recommend.

Irene Sneddon

Nice venue, feels larger than it actually is.

Ms N

Very old building turned into a night club type of space with a bad renovation job.

V. G.

Great venue for events and wedding.

Dionne Lim

We had our corporate event at the Metro and the venue lay out worked very well for our event. It was perfect for mingling and networking while providing for comfortable booth seating at the same time. The hall itself has so much character that really adds to your event. The team at Metro is also so great to work with and from an event planners perspective, super flexible and easy to work with- that is priceless!

Neale Ward

Attended a wedding here as part of the bridal party. Excellent Service and support through the whole process from booking to setup and tear down. Would definitely recommend.

420KLRKUSH

The metro hall hosted a wedding that I coordinated - the bride and groom were very happy as well as I noticed many opportunities where they went above and beyond to make sure the wedding was fantastic! Really friendly service and staff! The wedding coordinater they have Christina was very helpful the whole experience she was there to answer questions! All the staff was great though! We would definitely recommend it again for other events as well! Thank you!

Colette Hogg

The overall was great and my guests were very happy. There was only a couple things that i wanted to mention. We started planning with Metro what we wanted around March of 2017, for our wedding that took place in November. About 3 weeks prior to our wedding day, we were told we would not be able to get the teal napkins we wanted. This was a bit disappointing. If i were someone that was very particular about how they wanted their day to be, this would have been a big issue. Also, my florist and family friend came by the venue early to drop off flowers, and saw the glasswear on the table was very dirty, and she asked that they be re-cleaned. Also, i understand that we have a set schedule, but during the night, as things go, it might help to be a bit flexible on when certain events or foods should be brought out. About 99% of the time, schedules at weddings or large events, don't go exactly, sometimes one needs to read a crowd. I would like to thank Linda, as she was wonderful. And also the staff that night.

Kyla Villeneuve

The Metro Hall is a amazing and convenient venue. The staff were amazing, Cassy did a great job coordinating it and put us at ease. The bartenders were a hit and the catering company (sugar mountain)they worked with got rave reviews from the guests. If you want a unique venue that works with your budget this is place is perfect.

Ben Props

Neat place. No backstage.

carly chilton

The venue iits self is cool dated but has allot of potential . The staff however were horrible. I had been set up with one of there event staff and she was great had a 2 hour meeting with her 6 months prior to my wedding went over everything left that meeting feeling good with the plan set up and added a few rentals threw there in house rentals. I tried to reach her for almost 3 months via email and phone with no answer i finally got an email from someone who i didnt know stating she was no longer with the company ( ps this was now 3 months to my wedding date) and this is when it when all went down hill... there was constant emails back and forth for almost a month telling me they couldnt meet with me and go over our plans on the dates/ times pre set up that we would have to come in monday to friday from 10 am to 4 and we would have to take time off work to make this happen that they couldnt honor what the previous event planner had set up with us and tried to slap me with an extra $1800 doller bill 3 weeks before my wedding . They completly went back on everything they had agreed on not just the event planner but linda who i first spoke to prior to booking the event . We finally had a meeting 2 weeks before the wedding and got everything that was expected by them in black and white and they still didnt follow threw with most of that list on day of . like have the chairs that we now had to rent from them out on the floor, the stairs were not in the right place and more but one of the most fustrating things the food we got threw there company was 45 mins late and held up everyone from eating at an already late reception. We had also asked the bartenders not have a tip jar out on the night of that we would tip them at the end of the event as we were doing a donation bar and all threw the night i kept seeing a tip jar out even though they were asked numers times to put it away. Bartenders were asked not to open all the cases of beer they did and we were left with 15 cases full that couldnt be returned . The day we picked up our decore the cleanning staff were eating our wedding cake. There is so much more i can go on about this venues staff and owner . But at this point all i can say is make sure you get everything in black and on paper in detail and expect staff to be rude threw out your event and planning

Kayla Smaill

I had my wedding there on September 28th and it was perfect! Heather was our planner and she did an amazing job, everything went so smoothly. She was very helpful at our rehearsal, had a lot of recommendations for our floor plans which worked out perfectly and just went above and beyond on the day of to make sure everything was going according to plan. The prices there are reasonable and all the staff I met were great. Would 10/10 recommend this venue!

Ellie King

Super friendly staff made the evening all we hoped for.

Grace Laxamana

I was completely unhappy!!! I spent so much time and effort for my daughter's bday party. The contract and in all communications with them, they promised me at least 2 people to help out and 1 bar tender. It turned out just 1 bar tender who by the way used plastic cups to served drinks and 1 captain - who dress unprofessional. There was a party a night before and looks like they did not do much cleaning. When we arrived place was in a mess. It was my family and friends who even helped out to moved out the furniture. I paid them to put up the chair covers, sashes and table runners. They mixed the color. They used the table runners as the chair sashes. We have to redo the whole thing. There are more single things that was not fulfilled in the contract. I paid extra hour to put up the backdrop. I have it tailored made and custom made based on the measurement their staff gave me but when they put it up they not only put on the wrong spot but also cut and folded it into half. The size of the backdrop was not used properly. Part of my rental for the plates and guess what they said that the bowl are not included. I talked to the manager Linda who upon my researched turned out to be the owner as well, she said she did her due diligence and when I speak what was in my mind she even told me that she had done everything and if I want her to investigate more she will but she needs to charge me $100 per hour (I have it all in my email). How could they do this to us!!!. I have learned that they are not member of the BBB as well. Watch out guys! Staff are so unfriendly. They are just nice during the booking process but when they got your business they dont care anymore. I am still looking the possibility of complaining in other ways and I want to make sure that they will not do this to anyone. The staff that help us I have never met before. Both of the senior staff I was talking and dealing with promised me that they will be their during my event but none of them was there. I have learned almost 1 day before my event that she has to go on holiday and she promised that Erin will be there but nobody showed up. The person who help us did not prepare the lounge and was surprised to find out that it was included in my rent. There was some stuff that they left hanging and caused problem because kids were playing with it. I have lots to say but this is all I remember right now. Very expensive place!!! But the experienced was very very CHEAP!!!. . The owner said that I will not get any sorts of refund. I have the contract I remember her telling me that in labor standard with the amount of people they should have a certain number of staff which this was not fulfilled. I am still looking some avenues. If anyone have an idea how to pursue this please let me know. I paid so much!!!. Till then

Erin Thompson

This was our 2nd year with the Metro Hall! We love it there and so do all our staff we will be booking the venue for our 3rd Christmas this coming year. Thank you Metro Hall we look forward to another season together.

Diana L.

4.5 overall. Friends rented this out for a birthday. I had a really good time at this venue! Good food, good lay out and staff were friendly. My star off is because the bartender was also helping himself to our snacks and food, which is cool I guess but maybe use the tongs like everyone else, for hygiene purposes. Great fun though!