Reviews of 1000 Islands & Seaway Cruises (Event Planner)

Justin Pase

On the whole a very worthwile adventure! Our cruise encompassed the 2 castle expkoration package. The tour is 5 hours in total, 3 of which is spent commuting on the beautiful St.Lawrence. The first tour took place at Boldt Castle. The looks more like a rustic home of the 1800s than a castle per se. This self guided tour is somewhat rushed in the alloted one hour but is fun and feasible to complete albeit a quick visit. The second tour took place at Singer castle. Although this place looks more like q castle infact it is the hobby peoject of a wealthy businessman who liked the idea of having a castle. As with all guided tours the life of the tour is in the tour guide. We had some highschool kid which really took away from the experience. His timing was off and knowledge base slim. The tour guide a head if him had many interesting stories and facts that provided the first part of the group with far more enjoyment. TIPS: Bring a backpack with at least 2 bottles if water and snacks. You can only eat on the boat but this make a good use of your time. Bring some disposable rain coats from Canadian Tire (only $3). Bring sunglasses. Be prepared to be on time on the fuest tour. You have only one hour. Wrar running shoes. The water is cold so bring a sweater in your backpack. The best seats on the boat are at the back (outside the cabin).

Sophie Deschamps

Last time I was on that cruise was in 1982. They did an AMAZING job with Boldt Castle. The 5h cruise is worth it!

Ken Furness

Great 1 1/2 hour tour!!

Chandima Samaraweera

Fantastic but crowded place

Fritzie Kit Bellang

A nice boat tour around the thousand isalnds after going to the brockville railway tunnel ????

Steve Molla

Great tour, plenty of room since COVID restrictions, captain and enseign vert courteous.

Suzanne Mongeau

Always enjoy to do a cruise with them

Michel Brault

Nice cruise, very informative. Friendly people. We enjoyed it even if we couldn't wear masks

Afsana Kabir

The customer service and the journey isn't bad. Thus was our 2nd time and we booked using Groupon coupon and the price was great for us. However they don't sanitize the place after every visit which was very disappointing

Victoria V

Cruise along the islands is a good way to see nature and have a relax

Emad

Only few islands. It's not comparable with the ones in Gananoque at all.

Rochelle Pereira

Great cruise. Very informative and gave us a good idea of how the islands and surrounding areas came to be what they ate today.

Carolyn Pecorella

Such a bad experience with customer service. Please be clearer with your consumers! I’d love to have photos and an experience to share, but tonight’s plans were completely foiled due to terrible communication. My mother purchased tickets for the dinner cruise, and we drove 3 hours to take our visiting cousins, from Italy, on this tour. So you can imagine our dismay when we showed up, and everything was closed. What’s frustrating is we spoke to someone this morning to get details about when we needed to be there, and they assured us that as long as we arrived at 6:30pm, we would get on the boat in time. Why that person didn’t mention Saturday-only dinner cruises, is beyond me. The taste is my mouth is a bitter one, and I don’t know how this can be rectified. Nothing good has happened for me in Brockville.

Abimbola Soule

Cruise is great and relaxing.

Zeb Qadri

Rude staff, they were so rude specially the captain. They let people onboard who were not in the queue to upper deck, when we asked if we can go up, their first response was "go get a refund". is this how you deal with your customers ? never seen such people. They were almost shouting as soon as we boarded the boat. Didnt even let us sit properly or put our bags down. They said no washroom on the boat to a 6 six year girl and then we saw another lady using the washroom, when we asked the staff they said depends who do you ask. We were group of 14 and worst experience ever ???? paid just to deal with rude people. ????

Sami Fraoua

Hood and nice cruise for all the family

Camila Arcuri

I went there 2 years ago on my first visit to Kingston. My trip was fantastic, the view was just breathtaking. Time just flew for me and my partner. Customer service and ticketing could definitely be more customer-focused and accommodating to people who are new in the area. I plan on giving it another try when Covid situation is under control, hopefully this summer.

Daphne Liu

Overall pleasant experience! I particularly appreciate how punctual they are, for both departure and arrival. I was sitting near the tail of the upper deck where I felt a bit sick for smelling the diesel for 1.5 hour.

Sourayon Chanda

This cruise was okay... Nothing exceptional... You dont see any castles in this tour

Mohammad Dastgheib

The service was ok and ordinary. There's nothing to complaint about. The low rating is about the route. It was really insignificant and boring. With this ferry route, you will not see those picturesque scenes. NOTE: there might be other routes from Brockville that cover those beautiful islands. Make sure to check before getting the tickets or read other reviews.

Hisham Obeidat

Went there with The family we had a great time we love it. They are so organized snacks for the kids available on the boat. You Gatta go early to get seated in the top of the boat. Special thanks for captain Phillip. We will don’t next summer for longer hours.

Prabhakar Annadurai

We went with my kids and took the "1.5 hr 'Jewels of the St. Lawrence' Cruise", it was a great tour for the kids boat ride, they enjoyed it very much and loved it . Covid wise, not over crowded, but the staff of 2 for doing everything to satisfy us and they gave a separate seating for each family

LamiaBest

Loved the cruise unfortunately it was raining and couldn't appreciate very well.

Ian Russell

Awesome experience!! Everyone must take this relaxing tour!

Club Train Direct

We took the "1.5 hr 'Jewels of the St. Lawrence' Cruise", it was a great tourr with kids (yong) that were a bit afraid for their 1st boat ride, they loved it and wanted to go again the next day! Covid wise, not over crowded, but the staff of 2 for doing everything (exept payments), they did not sanitized between each trip.

Lenin Rossell Guzman

Excellent cruise with doing it we all loved it

Richard

Beautiful sunny day for a bike ride. Sat on benches and looked out over the water. Priceless!!

Maria Perez

This was 3 years ago The worst experience You can walk faster than they drive That sound system was blaring The sound system had to be adjusted five times by an employee in the front of the boat with hand gestures for over half an hour Most boring ride ever !!!

Jean Carteron

A really nice cruise with a beautiful view. Everything was clear and safe. If you want to have a great view in a scenic place, you found the right spot!

Yash Barot

I love this place with nature

Simon Thomas

The cruise was interesting. The staff were friendly.

Aftab Hussain

A great choice for the 1000 island cruise. Enjoyed the service and tour

Audric strongestkarate

Must try do thing when in Brockville. Good covid policies in place.

Karen Melrose

I did not enjoy this at all and neither did my family. The worst was the uncomfortable seats.

Javier Guzman

Beware of this company and their Groupon promotion as they engage in deceptive and unethical business practices. They do not clearly state on their promotion that only a certain number of seats per departure can be redeemed with the deal. When you go on their website, it says that there open seats remaining, however, in reality you cannot use your groupon to book these open seats as you can only redeem the "groupon seats" which are very limited and likely to be full. This is not clearly stated in the fine print and is a deceptive practice that they use on uninformed customers.

Sameea Babar

The ride was very nice and the tour was very informative. The day I went we even saw a CN boat cross by. If you are going during covid I would recommend you take your own snacks because they had limited drinks and popcorn was the only snack you could purchase. Great for taking pictures as well.

Moeed Israr

Washrooms don't work. Horrible attitude. Smell is unbearable.

Taylor Trott

Very enjoyable narrated cruise, get to see beautiful islands, homes, birds, etc. Customer service in the shop is amazing, the captain was very nice and accommodating. Get in line earlier if you want first pick at seats. One thing I will say is depending on when you go, you may be warm on the dock, but it will get chilly on the water.

Lisa Van Belleghem

Had an absolutely wonderful trip Especially due to covid. The safety and health of their passengers was outstanding Lots of history and interesting bots.of history Would definitely fo again. Thank you

Stacey Wallace

Peaceful fairly quick boat ride, jewels of the St Lawrence. The boat is a little outdated. I had a hard time hearing the speakers. I'm only in my thirties (not hard of hearing) but my mother said she could hear it. We assumed open windows, and seating positions made the difference. We were on the lower part of boat, which your allowed to walk up to the front of the boat. Top level you are not allowed to come down to get to the front of the boat.

Stefan Petrescu

We were on the sea fox II i believe today.We took the last trip out of the harbour. The view was splectacular, the onboard recorded presentation was alright. Lots of babies, toddlers screaming throught the trip, exttemely annoying. I installed the marine traffic app to follow along on the water but when i searched for thiat particular boat it showed no trips, no photo, no info, as if it had no licence. The crew was ok.

Larissa Raj

this was a great tour. They took great precautions when it came to COVID-19. The boat was a bit older compared to some other ones that we’ve seen but the information and length of the tour was perfect. The clerk inside the shop before you get on the boat was extremely friendly and kind! overall it was a great cruise, and they even had snacks and drinks on board.

Kris Seguin

Love blockhouse come down every Wednesday and sit here for datenight with my lovely wife

T M

My husband and I were third in line but were seated in the worst seats right in the middle of the deck. Surrounded by people not wearing masks. Could not see anything at all, while people further back in the lineup were given great seats. Also several people walking around all over the boat with no mask on. Very shocking to see.

Mikhail Bandin

Wonderfully!! It is beautifully!!!

Tiffany Lloyd

Enjoyed their 1hr cruise this fall, was very relaxing and beautiful scenery. Would love to do a longer tour next time. Only downfall was the customer service in the ticket/gift shop. He said he wasn't feeling well but could have been more helpful and such.

heather dunne

Very pleasant cruise. Great views. Descriptions over loudspeaker difficult to hear at times.

fouad matar

Lovely daytrip option, just over an hour's drive from Ottawa. We had made a mistake booking our tickets ahead of time (online) and ordered an extra one. When we showed up to the counter, we told the attendant about our oversight and she offered us a refund (we were not expecting this). She was lovely, courteous, professional and very efficient. We took the 90 minute cruise - perfect timing for those not wanting to commit to a longer ride. Highly recommended. Wil go again.

Fiona MCM

Beautiful Christmas Lights... we'r enjoyed it so much!

Rick Leichter

Been many times before but first time since Covid19. Overall, a good experience. Social distancing is prevalent. Ticket office, boarding, cruising. There is a form you have to sign about Covid - typical waiver that means nothing if you really wanted to sue them - but it's good for contact tracing too. No one ever told.me I had to read the form, just that I had to sign and provide contact info. On board the cruise, everyone up on the deck has their own box and stays in their box. Everyone has to wear a mask and, on my particular excursion, everyone did except one family whose adults half-wore them and kids didn't. People kept "forgetting" some of the rules and instructions. I only gave 4* because there was little enforcing of the rules until I commented to the crew. I think a periodic reminder over the loudspeaker and an occasional check that people are doing the right thing would go a long way. Again, overall, I felt safe and it was a very pleasant cruise through the 1000 islands on a very pleasant day.

Tony Pynenburg

Was at Block house island nice view of freighters going down the St.Lawrence River

John Manolessos (Jman)

Beautiful scenery. Great staff

Carmen McNeil

Highly recommend this tour, they gave us interesting facts about the area and there was a bar on board for a drink if you'd like. Will absolutely be visiting again for another tour.

Raouf Boles

Not recommended. Kingston Cruis much better and cleaner. Bathroom was not working. The trip was very noisy. Lots of kids on board. The crew was not friendly. You will be overcharged on top of the ticket cost.

Hossam Fet

Great cruise. Used travel zoo to get tickets

Najia Mudassir Kazmi

Nice scenic views! But the boat needs upgrades! Try to reach the top deck So u can avoid getting suffocated inside the boat... It's. I would say it's way pricey considering a 90min cruise with a recording! Some refreshment should be served looking At their prices.. Enjoyed the views and got few decent pics!

Mia H

Although we havent gone on the cruise yet, I must give 5 stars for great customer service. We had to reschedule our purchased tickets last minute, due to a family emergency, and they were extremely sensitive and accommodating!

Rebecca C

Beautiful views. You can easily spend half day here just enjoy the sunshine.

Eileen Lavery

the boat was crowded and not terribly comfortable, but the scenery was lovely

Asad Shah

Very good experience.