Reviews of National Car Rental (Event Planner)

Paul Hainsworth

We had a great experience with National Car Rental in Jasper. We travelled with kids to Jasper this summer and it was really hard to get a car for a large group like us. Candy was very patient and helped us to get a 6 person car. The staff was really helpful too. We were in a rush in the morning to drop off the car and catch the train and they found that we left the annual national park pass in the car. We had no time to go to the desk to get it, so they managed to give the pass to the VIA staff to return it to us. The service was awesome! I’ll be back again!

Christine Boulton

We received excellent service from this Franchisee on our trip to Jasper. We had one small problem with the car in town and the owner was quick to respond and come to the location to help us out. I would not hesitate to rent a car from National in Jasper.

Matt Parkes

National Car Rental in Jasper, Canada provided good customer service. I have rented a car there in June 2017. A gentleman from the office picked me up from my hotel, showed me several nice places on the way, told me the time and place to reserve my trip tickets that really helped me to effectively plan my sightseeing schedule. I got the car I reserved and visited the beautiful lakes and mountains in Jasper National Park. Then I returned the car one day earlier. The staff was nice and professional. I would use the service offered by the National Car Rental in Jasper, Canada again if I travel to the area again.

Mitchell Friedl

Very negative experience with the Jasper team. we rented a car for two days at the start of June. The day that we had organized to pick the car up we found the office was closed and had to waste an hour of our time trying to get in contact with the team to be able to pick it up. Then after having absolutely no contact from the team for 3 months, we received a massive charge on our card and didn't receive any form of an invoice or explanation until we called up ourselves and requested it, even then the charge seems unjust especially as we paid the extra money for the "insurance". Very dissatisfied and disappointed in the customer service (or lack thereof) we received. Would give a 0 start rating if possible, do not recommend at all.

Isaac W

This outlet has completely ignored my emails for over 8 weeks (please see image attached). I rented a car in December 2018, while driving at some point the windscreen chipped. I was told when I returned it I would be notified of the cost of the damage before any charge was made. Four weeks later they drew an unannounced payment $279.30 from my credit card. I then had to them chase them down for an invoice. During 2018 I rented from this outlet six times and spent $2900 including purchasing a total of $708.00 damage waiver insurance (a damage waiver insurance only works after $1000 of damage, basically if you total the car). Given this, I have felt it would be appropriate to at least partially reduce the amount of the chipped windscreen cost as a courtesy for being a loyal customer. As you can see in the image they have completely refused to even answer my question about this for over two months. A flat out no would have been better customer service.

Jerin Jose

We were stranded and gratefully, Candice came in after hours and got us on our way! Thank you

Rod Rychliski

DON'T rent a car from their Jasper Canada office. A few days after returning the vehicle our account was debited for towage and a puncture. NOT US. but to late for us to dispute with our bank. And they haven't even had the decency to reply to emails requesting details and a refund. S.R. below did say they would look into it. As did Chris on 5 other of the reviews. I wonder if they did get back to those reviewers. cause they sure as did not get back in touch with me even after sending 4 emails to there customer care department and a email to the Jasper branch owner which leaves us to believe that this is truly a bad company to hire a car from. and we feel sorry for the hard working honest businesses involved in the Jasper tourism industry.

Molly Wilson

Excellent customer service! Candie was very lovely to work with and accommodated my needs as a local :)

Teacher 1

Really helpful staff

Jacey Abley

My plan was to rent a car for June 28th, Candy told me I could pick it up June 27th before closing and that I could drop the keys off at the hotel across the road the night of the 28th. Their office is closed after about 6pm so I dropped the car off around 10pm on the 28th. I dropped the keys off at the hotel and I was charged for 2 days because the drop-off was registered as 9am on June 29th. I called National and they apologized and said they would send me a refund. They said they would pay back the extra day in two installments but I am still awaiting the second after 2 months. I can't help but feel like Candy did this on purpose to somehow scam unsuspecting travelers. All that to say, it's been a headache and I'm missing $77.00 that I never should have lost. Aside from the extra charges it was a good experience. This has left a very bad taste in my mouth though and I'll be a lot more cautious next time.

Adeyinka Sterling

Had to wait 3 weeks for a receipt to claim for insurance. Had to call their office to follow up more than 4 times.

Marie-Joëlle Gélinas

Excellent service and customer care

Doug Heaton

Our agreement only came with a small number of free km, completely inadequate for a trip around Jasper. We questioned this at pickup but were assured it was standard and given no option to add more. We had a $400 surcharge on drop off for extra distance travelled. I've made 4 attempts to discuss with National customer services; this branch is a franchise and unwilling to help, and 3 times I've been assured a manager would call me back and heard nothing. The car was good, service was terrible, avoid if possible.

Paula Marshall

Best option in town and great staff!!

Daniel Lajeunesse

(Translated) Very good and fast a bit expensive (Original) Très bien et rapide un peu cher

Sam Hallows

Tried to book online and got one price, then tried to confirm it and the price doubled. Decided to go ahead anyway and read the small print... then after booking I find out they have a maximum mileage included, that isn't in any of booking small print until AFTER you confirm, that would have charged me an extra $56. I tried booking through Priceline with the same company and price went from $200, then suddenly wasn't available and then became $459, then 20 mins later was $950.

Dan M

If I could put zero stars I would. I can’t begin to explain the disgusting service we received from Candy at National car hire in Jasper. I’ve never met someone so rude, unhelpful and extremely unpleasant in my life. For a lady named candy she sure is sour. I would urge anyone to steer well clear of this place. I’m baffled that she is a business owner and shocked she is still in business.

Alex Jones

Very fast and efficient. Got my rental from here since my car was involved in an accident and was taken care of beautifully. Would pick National over the Budget in town any day.