Reviews of Special Event Rentals - Edmonton (Event Planner)

anees apsara

Variety of stuffs for parties and events. Friendly staff

Nancy Kenny

Quick, polite and friendly service. They were able to accommodate a last minute rental request and deliver on-site without issue. I would use them again.

Fran Johnson

Very nice place, beautiful little bridal store with lots of goodies to see and choose from.

maximumpink

Excellent event rentals!

Atuhurire Annet

Slightly expensive to my expectations

Jason Wong

largest inventory and variety of rental equipment. Had all the items we required and quickly had a quote and reservation printed up. Helpful staff made adjustments and additions an easy thing. Did my own pick up and drop off. Professional setup and the ease at which I was in and out was amazing. Will come again! Thanks!

Peter Terlaan

Fantastic and easy to rent the item I needed. If I ever do another event again will easily recommend.

Freya Fu

High quality customer service and the sales rep was very easy to communicate with! Delivery and pick up was on time

Beau Danger

We have used SER for our open house three times now since 2013. They are always pleasant to deal with and very professional. The products and services they provide are of the highest quality. Would highly recommend for your event!

Ryan Burke

Staff did excellent work

Friederike Kamphaus

Good customer service and great Staff!!!

Andrea Ottoni

We used Special Event Rentals for our wedding in June 2017 and could not have been more pleased. We hired Elyse Colman as our month-of wedding coordinator and it was the best decision! She took all of the stress out of that crunch time. Making an order with them/her was very easy and she provided great suggestions. The company does price matching which was great as I found gold chiavari chairs offered through another company for cheaper. We opted for the delivery (obviously) and set-up and take-down which was the best decision! None of the guests or wedding party needed to be worrying about decorations or cleaning up - it was all taken care of. Thank you, Elyse!!

Jay Bardyla

Excellent to do business with the past 3 years. Even when something goes wrong, they work quickly to reduce any delays. Very happy with their service and performance.

Marc Rainville

Great place to rent from! Very friendly and helpful staff!!

Chris Perkins

Great selection and excellent customer service. This was my first time organizing a large barbecue event and Jonas helped me figure out exactly what equipment I needed. Would definitely rent from these guys again.

Kim Cazabon

I love working with the team @ SER!

Rabbi Gila Caine

Very professional and helpful, I'm happy we ordered our party equipment from them.

Lindsey McConnell

Two years ago, we rented our wedding equipment from them. They were very friendly and easy to deal with; however, on the day before the wedding (setup day), they forgot my table runners. Calling them, they promised to deliver them that day. This was very important, because the next day was Sunday, and they would be closed. They didn't bother delivering them, so my reception was quite colourless. It was a good thing that the reception was in a darker room, so not many people noticed. They refunded us the rental fee (no brainer), but I wish that I was offered more for the stress and inconvenience. If that wasn't enough, they also tried to charge us for a "missing" chafing dish and stand. My husband had to go in and complain. After reviewing their camera footage, they realized that we were telling the truth and dropped the charge two weeks later. Needless to say, I will not be recommending this company to my friends.

Laura Prasad

Great customer experience and put order together very efficient. Did not have 1 item i needed. Our day turned out well, just wouldve been nice to have table match chairs.

Janice Shaben

I have everything good to say about Special events Rentals! The customer service was excellent and the store displays gave awesome ideas about decorating for anytime of celebration. It was even a treat getting popcorn!

Tracy ET Stewart

Our school has used Special Event Rentals for our annual Welcome Barbecue for several years. The barbeque has always been delivered and picked up in a timely manner, and only once we had a problem with a burner (fortunately, it had several burners, so one out was okay). We will continue to use Special Event Rentals for our events.

Bryden Schultz

Lots of decro and options but with a price tag

Prasath Krish

Excellent place in town for party rentals. Great staff.

Bryan Evans

The people were great to work with, made the changes requested to ensure the Dunk Tank arrived on time and arranged for an early pickup to ensure student safety! Well done everyone. Thanks

Jason Johnson

Placing the order, receiving contract was a breeze with just a few days notice. Emma was exceptionally helpful. Tables/chairs arrived exactly where they were required and at the time promised. Honestly - couldn't have been any easier. Will use Special Event Rentals for any future events. Highly recommended. Jason

Timber and Lace

Excellent, knowledgeable, helpful staff with everything I needed.

Vanessa Sauvé

Friendly staff that are knowledgeable. Easy to pick up and return items. Good hours. I rented bar tables for a garden party. Easy to put together. Sturdy. In good condition.

Steven Osterlund

I use SER numerous times during the year, pickup and drop off are always super easy.

Krista Baptist

Amazing selection and prices. Very friendly and helpful staff. I am renting everything I need for my wedding from special event rentals and they have been amazing to work with. Very accommodating and really know how to make everything work! It has been such a great experience working with them. I would highly recommend.

Valeria Palladino

We are very happy with the additional service we received from Special Event Rentals - they are efficient very responsive to clients' needs and understand our requests. We plan to use them for all our raffle needs.

Mohamed

The worker's and palce is nice and i can't forget special Events Rentals the i make my dream

Melissa Venus

Thanks for all the beautiful wedding things I purchased. Excellent & Helpful Staff :)

Connie Bryson

I've rented glassware for large-ish parties a couple times from here. Great selection, easy pickup and drop off, helpful staff. Prices are very reasonable. I paid 75 cents each for the type I rented. Glass is so much nicer than plastic and with renting you don't wash them. Just put them back in plastic flats and return.

Shirley Borrelli

EASY to deal with. Thank you. Planning events is stressful enough. You made pick up and return flexible on the day before and the day following the event plus flexible payment options. Thank you.

Karmin Hovde

Very helpful staff and huge selection. I have recommended Special Event Rentals to friends, colleagues and family!

Ken Pinder

Great place for everything you need. Great price

Nikola Leendertse

Wonderful customer service!! There is a wide selection of everything you might ever need for a wedding. It's definitely worth your while to stop by.

Bradley Hazekamp (OH_BHAZE)

All the rentals went smoothly!

NIKKI ABELLA-LUMIBAO

Their website is user friendly. The items for rent are clearly described and with images. The quotation is clear, formal and organized. Transacting with them was a great experience especially for me who has rented for the first time. They were punctual in the delivery and I was even able to know the time when they will deliver it. I highly recommend Special Event Rentals as a good part of a successful party. Way to go guys!

Gregg Thomas

I would check out other rental vendors before using Special Event Rentals. While the staff was generally pleasant to deal with, we had a number of things go wrong with our order for our wedding. First the sales rep we dealt who wrote us up a quote missed several things we asked for. Because the items on the quote are somewhat coded we didn't notice they were missing until the day before our wedding, leaving us to scramble to find another vendor to get what we needed. Secondly, we had been told we could return the rentals on Sunday. When we arrived to pick up our order the shipper looked at the sheet and said "Why are you returning it on Sunday? We're not open." Basically they told us to return it on Sunday, had it marked in their own system as return on Sunday, but didn't bother to tell us they're closed on Sunday until we picked up the order. Frustrating. Even worse, we had to extend our rental of a cargo van, so Special Event Rentals' poor attention to detail cost us money. When we complained the manager assured me that we would be compensated, but when we got the final bill, nothing was done for us at all, we paid in full. Too many things went wrong for me to be able to recommend them, as I said earlier, explore other options first.

Amy C

Special Event Rentals has always made my Fringe season special. Renting is easy and the staff are friendly. Their system is very efficient and I always receive proper confirmation when I return my items. Their rates are excellent! I recommend SPR to everyone.

Justin Gritten

amazing people. will do what it takes to make you happy and your order right.

Anna Los

Excellent customer service, friendly stuff and huge selection!

Lucas Valan

Expensive

Alexandra Armstrong

Special Events Rentals has an incredible range and depth of both service and product. The amazing selection paired with the knowledgeable and design savvy staff are always a pleasure to work with. The order desk, warehouse and delivery team are consistently awesome and I consider SER a huge part of my event design team.

Don C Miller

Very easy to work with, had good inventory and competitive pricing. I would not hesitate to rent from here again!

Katie Willis

Good customer service and selection of quality items. I will definitely use SER in the future.

Fraser Noble

Helped me get a better 10x10 tent, well they didn't the retail store down the road did.

Laurie Sekulich

Excellent and efficient customer service!

Zainab Kamara

It was my first time renting. So I found this company on google and I called on the same day of an event I organized to get somethings rented. And to my surprise they accommodated me and were able to meet all my needs that same day. I was especially happy with Daniel who went above and beyond to make sure I had all the equipment I need to make my event great. They even went all out to demonstrate and show me how to setup and connect the equipment when I went to pick it up. Am very happy with the service and would definitely reccom5to my friends and family. The only thing I wasnt quiet pleased with was the prices. But the service was great and they r there if your in need.

Zainab Kamara

It was my first time renting. So I found this company on google and I called on the same day of an event I organized to get somethings rented. And to my surprise they accommodated me and were able to meet all my needs that same day. I was especially happy with Daniel who went above and beyond to make sure I had all the equipment I need to make my event great. They even went all out to demonstrate and show me how to setup and connect the equipment when I went to pick it up. Am very happy with the service and would definitely reccom5to my friends and family. The only thing I wasnt quiet pleased with was the prices. But the service was great and they r there if your in need.

Danica Marlow

I found S.E.R. very pleasant and helpful to deal with both over the phone and in person. No snarky, miserable employees here, which is refreshing. My order was a very small one ($20) and I wasn't treated as less important than someone with a larger order. The one and only glitch was that the table I ordered came in 3 pieces, and I was given the wrong table height - we had to stand at the dinner we ordered the table for. However, in this instance it wasn't a big deal, and I still had a fantastic time at the event, so no harm done. If staff had been rude or less helpful, perhaps I would have taken issue with it, but I am happy to let it slide. I also plan to browse their shop sometime soon....looks like some fabulous products in store!

N J G Saha

Excellent service. Making use of this service made our event so much easier to host! And we got our service with such lovely big smiles from all of the team at Special Event Rentals. Many Thanks :-)

Laura Mackie

“I telephoned to confirm hours of operation, the person on the phone was very helpful and was able to confirm that you had the items I was looking to rent. Upon arrival a different person assisted me and they were equally as helpful and friendly. The transaction for payment and bringing the items to the front of the store was very fast and and efficient and I appreciated that the warehouse person brought the items out in a bucket and put it in our car. That made it so much easier for us to transport and bring it back in one container. Everyone that assisted me was extremely helpful and friendly. It was explained when to have the items returned by and that I would receive paperwork via email advising when all was returned. Your system in terms of how, when to pick up and drop off the items was explained very well and went exactly as described from start to finish. Thank you!”

Raquel McAllister

Customer service is excellent and very helpful. I did not expect such great service. Will definitely be using them again. Great work!

Sophie Scott

Never miss a thing, great customer service.

Katie Pearse

Always a pleasure to work with, very professional and reliable, with huge selection. We work with Special Events Rentals as wedding decorators and always enjoy our experience, they are invaluable.

HomewardT

Excellent service, easy ordering process, great prices! Quick to correct any service errors, we had noticed that one of the rental products needed extra cleaning and they sent the delivery guy back to take care of it.

momstown Edmonton

We had a fantastic experience with Special Event Rentals - great job accommodating a last minute request and the representative went above and beyond to make sure that we received the items that we needed for our event - thank you!

Garrick Burron

Great service and generally friendly staff. They had what we needed and I didn't have to worry about much. Prices are a little high but that's what you get for one-stop shopping.

Renee Englot

We were so pleased with the timely delivery and pick up. Thanks for your efficiency!

Shayne Darda

Great experience the whole way through. Used them as a one stop shop for a backyard wedding and it turned out amazing. Sales team was very helpful identifying our needs and the delivery and pick up teams were great. Would recommend

Blushed Beaute

They were very professional to deal with, lots of options to choose from. What I received was in kind of rough shape but they were willing to be flexible and do what they could to help and offered a partial refund. Great customer service!

Mark Tripe De Roche

Overall a very smooth experience. Excellent communications. Helped load and unload grills. No problems at all. Some wait times on the phone. Our grill was clean.

John Schnoor

Only rent here if you have no other options. They will quote you a price and then come up with a much higher price when you get there.

Vern Toews

Little dissapointed in the lack of service. We went in, and had one girl at the reception desk playing on her phone who kindof pointed in the direction that we would have to go, and so we looked for our own table clothes and stuff, but with nobody to help us, we left. I guess we will take our business elsewhere.

Cecylia Perras

I planned a 60th birthday party and rented various items from Special Event Rentals. It turned out beautifully!

Sarah Guenther

Both times we used them they were great. Once for lights and a backdrop which they set up, and once for folding chairs which we picked up ourselves. Prompt service and no issues.

Robyn O'Brien

They gave us a non-profit rate which made it possible for us to make a small profit on our event. The rings on our tent we a bit faulty but the warehouse and front of house staff helped me on return and apologized. Prompted me to return again which I definitely will! Great service, great prices.

Joelle Greet

Easy, helpful, and efficient service! Thank you!

Beach Corner Church

The sales team and warehouse staff were awesome. Fast loading and unloading and they were vary friendly.Prices were a little higher than other places however, they had everything we needed. Highly recommended.

Chelsea Zutz

Easy to work with and got a wonderful silver sequin backdrop from them for our wedding! They are easy to organize with and prompt with replies to questions. We picked it up the Friday and returned it the Monday. We did end up getting rentals during a sale time in the winter, as rentals can be pricey. 5/5 stars

Surin kirieldeniya don

Highly recommend

Veronika Ferenc-Berry

Our chair rentals for Diner En Blanc were easy, extremely well priced and organized. Highly recommended for this event...

Jennifer Kinal

Love Special Event Rentals! They have everything I could want to rent and are always lovely to work with.

Jennifer Schnoor

Very efficient, had stock, price was right, very easy in and out. Will use again in the future, I recommend them.

Hunter Gates

We did our first Valentines Show at RuminariLive Arts in Beaumont. Special events rentals were easy to deal with from start to finish. Professional set up and take down allowed us to focus on the show! Will be using this company again.

X Xx

Good experience. No issues.

Randy So

Staff are all super friendly and helpful. Definitely recommend!

Peter McMahon

Awesome knowledge and customer service

Barry Soucy

Amazing service from start to finish. Everything showed up on time. The big day is always a little nerve racking with so many moving pieces. Its good to know we can count on you. I would highly recommend. ????

Shelby Richardson

I have extremely enjoyed their business and services. Very helpful with our wedding rentals. Will definitely rent from them again for other events. Thank you!!!

IM THINKER

They have almost everything for all kinds of events

Michelle Budnyk

Knowledgeable staff and great service with good pricing!

Charity Slobod

Great work! Helpful staff!

Deborah Clegg

Order was ready for pick up as requested. Everything was clean and packaged. The return was very easy and staff unloaded everything from my vehicle. Would definitely use them again and highly recommend.

Deanna Charron

The showroom staff was amazing when we walked in. We were never rushed to make our selections and even though we made some changes/additions along the way and our event was on the smaller side, we always felt valued as customers!

Kim Law

The rentals for Dinner En Blanc were a brilliant idea, especially given the weather. Your crew made the process go as smoothly as possible considering how much rain fell on us. Thank you !

Supreme Steel

Great service!

Erwin Rivera

Experts in their field. Easy to talk to. Have last minute changes and were very flexible to them.

Filip Sturzoiu

Friendly staff

Tracy Borrelli

We loved the showroom and wide selection of items to set the mood of our wedding. My mom and I were in and out of there a few times during the months we spent planning. Staff were super friendly and helpful every time I needed to change a detail on our order or the odd time when I was undecided about which style to go with. The quality of the items when we got them was beautiful! Everything looked so fresh and new, and people have been telling me how gorgeous everything was at our wedding.

Lisa Labrie

I love this place. I have been a customer for years and the amazing service has never waivered. Every event I have hosted has been a success, thanks to the organized representatives.

ralph carchidi

We rented a a 4 tiered cupcake holder and the service and everything was great. The only problem was the the holder was very wobbly when you touched it and we had to use coins to prop it up, and we mentioned it when it was returned but no response.

Marina Muskego

We rented chairs for an out-of-town wedding and the sales staff were SUPER accommodating with our pick up & drop off timeframes. Very impressed with their customer service. The ‘Vinyard’ chairs are absolutely gorgeous and made the space look amazing!

Courtney Powell

Not impressed, so far. We rented a griddle and a coffee urn (and some accessories) for a pancake breakfast. The griddle was okay but the coffee urn did not work at all. This is our second year using SER and had used the same type of urn last year, so this was not a case of user error. The urn was plugged in for 3 hours and did not percolate. We made coffee using our own pot, 12 cups at a time, less than ideal. Overall not a huge issue as these things happen. Where the pain came is when I dropped off the equipment today and explained what had happened and to inquire about a refund for the urn rental. Instead of resolving it right there (a $32.00 item) I was told they have to test it and then if it doesn't work for them they will call and we'll have to come back again to get the urn refunded. I get that some people may unscrupulously try and get working equipment refunded but this is a $32 rental item and the assumption that I am trying to pull one over them is very frustrating as a return customer. Currently, I would not recommend. This is a poor example of customer service.

Russell Seaborne

Second time renting from Special Event Rentals and yet agin the whole process went off without a hitch. The staff were friendly and ready to help in any way that they could. The equipment rented performed well and was exactly what we needed. I would recommend Special Event Rentals and use them again.

residentmusictechie

not bad but not good :(

mnasby11

In the store where you buy all the Mr & Mrs glasses and party items. Stevie has terrible customer service. Was not impressed to be inconveniencing her texting. Had to interrupt her to get any answers. Not impressed.

Anika s

We used Special Events for a Corporate BBQ. The website is a great first step to figuring out what you need before you make the phone call. They set-up/take down crew were quick and efficient. Definitely reliable for any corporate event or even weddings. Thank you for helping our event be a success!

Kathi-Lee Regular

Very friendly staff and a wonderful experience. I was always greeted and assisted whenever I needed. I was able to change/add to my order multiple times with no problems. They have a huge variety and can allow rentals on a very short notice. Prices are very reasonable compared to my own shopping around and it is so convenient to have everything all in one place!

Mike B

Family used this place for the last time, We will find another place or go with out... 3 different times we used them, Never had good service Poor follow up, items came damaged dirty and no one cared when we called. Should be ashamed of them selfs.

Dayna Hawkeye

Great service! It was super easy to rent everything we needed for our wedding.

Rhonda Little

Excellent selection, fabulous service and wonderful people.

Teanna Chase

Everyone who assisted us was very helpful. They were great about any changes we wanted to make.. we were removing and adding things up to a few days before the wedding with no issues!! Really helped keep it stress free!

Ramona Swindler

Carolyn Dean was my wedding planner along with her assistant Emma. They took the vision I had in my head for my wedding and made it exactly what I had pictured. The decor was perfect and they were just all around wonderful. I would recommend this company to anyone who asks.

Rich L

Staff were very helpful and accommodating. Rental products were of good quality. Would recommend.

Kyle Waldon

Has anything and everything you need for any event, big or small

Erica Eperjesy

My husband and I are glad to have worked with Special Event Rentals for our wedding. The showroom is a fantastic space to put your ideas together and create a solid vision for your event - they have so many rental items to explore. The website is also a great resource to price things out while planning within your budget. Pick up and drop off was easy and straight-forward. The consultants were thoughtful and didn’t hesitate to answer any questions we had. The items were clean, clearly labeled, and securely packed upon pickup. We would definitely work with Special Event Rentals again! Rentals pictured: plates, cutlery, napkins, fabric running, glassware, and Chiavari chairs

M H

Special Event Rentals has lovely decor, and provided great customer service after I experienced an issue with picking up an item. They fixed the issue, and the manager called me himself to make sure the company helped me. I am a happy customer and my wedding was beautiful.

Patricia Sundahl

The staff were very friendly. Service was very quick. The price was reasonable. In the future I will use this service again. Highly recommended.

Don Campion

Great customer service! Went there late in the day last week and got held up in a traffic jam 5 blocks from the store. Phone and let them know I would be probable a couple of minutes late, but will be there since I really needed the supplies for tomorrow. The person on the phone said that they would wait.I got there at 6 minutes after 6 ( 6 is the closing time), place dark and not a person to be seen. I will not go back there again. Found a better place, more accommodating, better prices, located on the west side of the city, where I live, Ultimate Concession.

Footprint Developments Inc.

This would be our second Annual Trade Appreciation BBQ and Special Event Rentals was spectacular at offering the services we required and delivering our order on time, The staff were also very helpful at coordinating our order and providing great customer service. We will continue to use this company for all of our special events.

chris wilson

Special Event Rentals was beyond great for us! I was initially overwhelmed with the tent rentals options in this city but Special Event Rentals clearly laid out all the options within our wedding budget and the rest is history. Thank you for everything.

Monty Galindo

Rented a stage system and I was very happy. The stage I rented was strong and it was also clean. I did not expect it to be that clean which is great. Also, the staff was nice. I will recommend this company again in the future.

Odion Welch

I had an exceptional experience. The service is friendly and streamlined. They handled all my questions and concerns with ease, including last minute additions.

heather palamarchuk

While I had a pleasant experience with my consult, prior booking leading up to the event, quality of the rental equipment, and even the set up, some things outweigh and cloud this portion of my event. One issue upon delivery was initially with one employee I was told the standard delivery and set up time would be adequate. Later on I was informed I may want to spend more on the delivery, to ensure they arrive by 8am as my order was large and would likely take the day to set up. I also was informed I would be paying the delivery fee twice, as my order required two trailers. Delivery was prompt and on time, and Im glad I spent the extra money to ensure they were set up by 5pm, as it only took them until 11am...... Oh, and it all arrived in One truck/trailer as well. Plenty of room, to even include others orders on their travels. After my event, the truck was also prompt, after a wedding at 8:30am, with no prior phone call to arrival. I happened to be outside to catch them, luckily, as it may have been interesting to see what would have occurred if I had not been there to expect them. Maybe extra charges? It does state I need to expect their arrivals and calls, but that didn't occur... Anyways, the crew did not even have an IPAD or list of rental items to pick up, which was great considering I had a few items from different venues. Good thing I was there, in the yard, the full length of 2 hours it took to disassemble and pack up (don't worry, I have security cameras that observe the truck coming and going for time stamps). The crew wasn't sure what to do with the linens, that I had specifically mentioned came off their truck the Friday, so they left them. I received a closing contract email in my inbox 3 days later. 2.5 weeks after my event I receive a call about the linens, and that they need to go back. No issue. However, the multiple calls and emails regarding this situation was alarming, and it quickly became clear that these linens were due at an event occurring two days after this inquiry. The manager had even suggested that I should be aware of what items go back ,etc. Perhaps correct, and my apologies, however should it not be In the hands of the company to know what they are to pick up, account for the day of? or perhaps when they unload the inventory at the location? Maybe not 2.5 weeks after the event in a scramble. I never hesitated to return the linens, in fact due to the urgency of the situation, I made myself available that evening to ensure they could be picked up. That yet was not good enough again, as I still received calls "checking if they could come earlier than arranged" although I had specifically told the manager a time for pick up, when I would be home. While I thoroughly enjoyed the quality of the rental items, and my booking experience was fair- good, the horrible organization and client handling after the fact outweighs any good. Due to the errors on the company's part, I have been left feeling as if I was the irresponsible one. I truly hope the client expecting said linens for their event received them, as it would be a shame your event would be less than you expected due to poor organization on an expensive rental company's part.

Stephanie van Haarlem

The gentleman who helped my daughter was fantastic!

Rick Shewchuk

Excellent service.

Ronnel Taclibon

Very accomodating and fixed issues promptly

Justin Gabinet

As per usual Special Events has yet again been AMAZING for our school and to deal with--they are the golden standard for dealing with schools and school events! Thank you SO much SER!

Brendon Nash

I'm only glad that we had a back up plan. Will not deal with these people again.

Nathan Petersen

Great Service - very helpful with some last minute changes to our reservation. Thanks!

Shannyn Ellett

Special Event Rentals was helpful, efficient and on time. We will definitely be using your services again for any big gatherings. Thank you for making our wedding day complete and beautiful.

Melanie You

Efficient, all items came exactly as expected (as shown on their website), friendly and helpful staff, no hidden costs. Not much more you could ask of them! We received countless compliments and questions about our New Year's Eve party setup and décor - thank you to Special Event Rentals for making our night memorable. Highly recommend!

Alexandra Racic

We rented charger plates for our wedding. They were white with gold trim. I received a phone call to inform me that some of the plates that were in our order would be slightly off white, more of an ivory than a true white. Celine wanted to make sure this was okay. I said yes and when we received the plates she was right, I could hardly tell the difference. However the fact that she called me to tell me about it and asked if it was okay showed that she and the team cared about my vision! I was so pleased to receive the call and it gave me confidence in their customer service. Thanks :)

Lexci Krahn

I had to get a last minute rental for a couple of tables for a convention I was doing. I called and the girl on the phone made the quote and directions very easy. I picked up the tables that hour with no wait from the warehouse. I returned the tables after the weekend and the warehouse workers unpacked my Jeep and were VERY courteous and polite. Excellent, efficient rental process! Thanks!

Steve Jorritsma

The equipment selection available for rent is very good.

Derek Kho

This post isn't really regarding the staff within the store but more about a specific reliever driver that I have encoutered this past Monday. I have never really heard of the company but to say my first impression of your company is being completely disgusted is being put lightly. One of your delivery drivers, and older man with glasses was driving down 109 street and Jasper Ave almost side swiped my car and not only was it his fault but he proceed to mouth me off and honk at me when the fault was his, maybe he should shoulder check or get new glasses or something. Forever that man will be what I think of when it comes to your company. I want to believe that the rest of your employees are not as cold and cranky as that man driving your deliver truck. I am not looking for anything in return but I just wanted to let you know about the behaviour of one your employees and how his behaviour created such a terrible first impression for your company.

- maclock

Special Event Rentals really has everything for every type of event! The staff a helpful, knowledgeable and friendly. For all your event needs in Edmonton, this is the place!

Bonnie-Jean Hanson

We rented 4 cocktail tables for a Christmas party we were hosting at our home. Pickup and return of the tables was super easy and convenient. I would highly recommend Special event rentals for all your party rental needs! We used them to rent several items for our wedding 8 years ago and will continue to use their services go all of our future needs!

Paul Petric

Rented a backdrop for our wedding and lights. Friendly staff, easy pickup and drop off. Items worked grest for the event and they are flexible on advance pickup and after event drop off times.

Jenn C

Awesome experience with Special Event Rentals. Quick response time, friendly and helpful staff. The pick up up and drop off for the tent and chair rentals was extremely easy and flawless process. Instructions to set up the tent were included and easy to follow. Impressed by the quality of everything provided. Highly recommend using Special Event Rentals!!!!

Denny Blanchette

Needed to buy a Used 10x10 tent. Price was very reasonable and Sevy was very helpful and accommodating.

SnoMo Days

All was looked after very professionally

Kay McLeod

Always seem to have what we are looking for. Staff are very friendly and knowledgeable! Highly recommend for your staff events.

Aloysius Villaflor

I inquire for a spandex cocktail table cloth and Alicia gave me quote. Schedule the pick up at 10 am today. I was there pass 10 hoping that they will prepare it for me so I can pick it up and not to wait for a long time. Arrive and met Alicia send me to the warehouse. Waited there for a few mins until they told me they don’t have stocks! Alicia’s reasoning was not valid telling me that in my system shows we have. I told her you think I would understand that? Frustrated and disappointed! Left the venue nothing. Hope you fix your system so you get complaint . And make sure your stocks is available before taking payment. Your taking advantage of your customer. Now I have to wait for few business days to get my refund. In the first place if you had check your stocks this won’t happen. Please update your system. Poor service!

Jen Bo

Amazing to deal with! I dealt with Jennifer Leer. The major item we were renting was the margarita machine. Despite her warning me and telling me how big it was and what was required to transport it, I thought we could do it ourselves. So, when we couldn't, they went WAY out of their way to help us. (even on grey cup weekend). She was so good to me and helpful every time I called and wanted to add on another item to rent. Amazing and would highly recommend this company!!

Work Hound

The staff were very helpful, certainly with my last minute request of (2) 10 X 10 Pop-up shelters in less than 24 hours. Jonas Kreiner seems very knowledgeable on special policy and helped me get a discount for a donations collection point for Ft. McMurray Fire Evacuees. The price for (2) 10 X 10 Pop-up shelters was too high for a charity event. Even with the 25% discount, the price was $530.55 for a weekend. That is pretty much the purchase price for 1 such shelter

Shelley Yensen

Shannon was very helpful and went over my orders individually to ensure that the right equipment was going to the right event on the right day. I would recommend that you use Special Event Rentals for your business events.

Ernie Carey

They're good but a little pricey

Kathryn McCutcheon

They are amazing to work with! We use them all the time for work and I've never had an issue with them. They are on time, reasonable prices and help with loading and unloading the vehicles.

Sarah MN

This review is specifically about Katherine who used to own Elegant Touches but now works for Special Event Rentals. I made an appointment with Katherine last year to meet up and discuss items required for our wedding. I had to leave work early and drove through downtown rush hour traffic and when I got to the location Downtown the doors were locked. I called Katherine and she had incorrectly booked me in her schedule so was not able to come meet me. She apologized and offered me a discount on the rental items so I re-booked and met up with her. Once the time came to pay I realized she only gave me the discount on the small cheap items which was disappointing. A few weeks before the wedding I e-mailed her to confirm details and she asked me to re-explain everything we had picked!!! I found that odd she didn't take notes or anything for my file. Once we got our pictures back we could see how WRINKLED the linens provided were especially for our backdrop. I feel like she was very disorganized and thankfully everything turned out ok for us, but if you have a choice I would not deal with her and try to get someone else.

Jarrod L'Hirondelle

Upon completion of my online order, I received an estimate with the correct order. Soon after, a quote was created for me where Special Event Rentals changed both the quantity and the colour of the items I was ordering. While I managed to catch the quantity that would have otherwise cause major problems for the wedding, I failed to catch that the colour was changed. We are not the kind of people to send in a raging phone call or storm into the store and yell at the manager, so instead I left a Google+ review. Special Event Rentals actually called me about the review to verify what happened and correct their mistakes with a partial refund. I found it quite incredible that Special Events so closely cares about customer service to truly go through every review they are given and their customer service was greatly redeemed in my mind for this. Thank you.

Bonnie J Dell

Friendly, Efficient, Value, and wonderful folks.

Chantelle Harley

I had arranged two milestone birthdays this summer, using special event rentals for both. Their products and service are absolutely amazing! Never have to worry about the quality of the items as everything is in great condition and very clean. The staff from the front desk to the staff who take care of filling/loading your order are so professional, polite and efficient. Highly recommend these place, I will never go anywhere else!

Elizabeth L

I like this company. Great service.

Gil Ancheta

Everyone in Special Event Rentals were great, especially as we added items several times. Really appreciated their help and their patience.

Michael Chau

Special events was fantastic throughput our wedding planning process. Kaitlyn was a gem to work with - she emailed us back within 1 business day for every change we had up to the date (and we changed put minds probably 4x with big changes) and would follow up with us even after she came back from vacation and someone took over her emails. Although one or two glasses vases put of 40 were broken on delivery, that was to be expected and we were prepared for that. Kaitlyn was also great in helping us decide decor. Overall, fantastic service and great selection! We also appreciates how the whole catalogue included prices and was online!

Usher Miller

The most beautiful booth at the bridal fantasy! Excellent customer service! How much is the tent rentals for the same tent at the show?

Ismail Romanizf

Looking for the best company around the phrases wedding tent rentals or event tent rentals and I am sure I found the right one with Special Event Rentals. Clean tents and beautiful canopies.

Phil Wong

Special Event Rental's user friendly website allowed me to order, review and pick up my order easily and without any problems. In fact, one of their staff helped me correct my order when we were reviewing my estimate. This saved me money and ensured I had the correct dinnerware I required.

Lorna Pettit

We recently had our trade show at the Doubletree in Edmonton, using Special Events. As usual, thanks for Jennifer and her crew, the set up and move in went extremely smoothly. We have been using Special Events for around 10 years, and Jennifer has been extremely helpful, prompt responses and all accurate. We will continue working with Special Events, thank you to all!

Hilary Bergstrom

Special Event Rentals really helped us throw a successful corporate event. Our items were delivered on time the day before, and even though one table was missed they were sure to bring it back promptly to complete the delivery. Our rentals were clean and ready for use, which made set up really simple for us!

Sophia Frey

Amazing selection and service! I will certainly be using them again.

Brad Lohner (PCR)

Very pleasant to deal with. Always use this company for all my rentals

Ray Théberge

Superb display of hundreds of rentals available. Helpful staff to assist in getting just the right setting for your event.

Gregory Caswell

Special Event Rentals is always helpful and professional. They're the first place I go for all my event needs.

Kallie Blakely

Great place to rent ceremonial scissors...was not able to find them anywhere in the city to purchase. Have used the Edmonton location twice now for this and can always count on them to have them. The rental process is always quick, simple and efficient.

- yyli

Everything went pretty smooth. Good service.

Hezekiah Duncan

One of the best plce for linen rentals in edmnton. their DIY section is super helpful to just experient and find the arrangement for you. also the staff was super helpful with their suggestions. the staff who assisted me, can't remember her name, also gave me tips that I used in our event. Rent linens with thoese people. They have tablecloths, napkins, and those long fabric cloths. Will go back again on our next event!

Daniela Arkangelo

The hollywood backdrop and pillars were a big hit at my wedding! Super reasonably priced as well. Definitely recommend!

Maria M

Excellent service ... and great Vairty thank you

Kaegan Harvie

I have used Special Event Rentals for a number of company events and overall I have had a great experience. The booking agents are polite and professional, and the deliveries/pick ups are done in a timely manner. There has only been one instance that our delivery was not correct however SER was quick to rectify the situation. Keep up the good work!

Tara Russell

I needed some items for an event 30 minutes before it started, and called Special Event Rentals in a panic, they were so calm and helpful that I knew I did not have to worry. When I arrived they had my order ready (in under 20 minutes) were super friendly, accommodating of my extreme urgency, and had everything I needed. They totally saved the day!

Alyssa Richards

Planning my upcoming wedding has been pretty overwhelming but this place literally has everything in one location. Finding the right colour of tablecloths seemed daunting but the girl who helped me was so patient and offered lots of helpful suggestions. I can't wait to see it all come together!

Margaret G

Lynne and Jessica were the BEST! I could not find what I was looking for on line and when I called in they found it straight away, sent me directions and gave me very helpful suggestions! You guys are awesome and thank you!

RMC Group of Companies

The staff at Special Event Rentals were very helpful to get in my last minute requests and changes to the order. They delivered with efficiency and accuracy. We will definitely be using them again in the future.

gary sakofsky

Always efficient and organized never had any issues.

Chelsey Kasha

I had a last minute order of tables for my event this past weekend. Not only was my order accommodated at the last minute, it was done without making me feel like an inconvenience. I could not be more happy with the experience I had with Special Event Rentals. I will definitely recommend them to friends and family.

Katie Marner

Service is good. Picking up rentals and dropping them back off is quick and efficient. Rental pricing is fair, some better than others when compared to other rental companies so just do your research beforehand. But all of the staff are always very friendly to deal with. They have a lovely section of guestbooks, cake toppers, signs, and other decorations that make a nice touch to any wedding.

M Roa

Great service very organice pick up.and delivery always very happy here

Kenneth Kozoway

Very helpful and had good suggestions to make the party a success.

N Hui

“We were in an emergency state with the extreme heat warnings for our clients and the staff in rentals came through for us in a big way several times and were very accommodating. Jennifer Leer and Moriah McNary are extremely helpful and patient.”

M

The staff was extremely helpful and kind. It was late in the evening when I got the quote from John, the staff that was "literally there at night to answer any questions". WS pleasantly pleased with the product we rented.

Christian Olstead

Always amazing to deal with and have pretty well everything you need and willing to help make everything perfect

Jason W

SER always provides great service .... we use them for tents for our events on a regular basis, and the setup staff are always amazing. Placing orders is a breeze, and every staff member we deal with thru the order desk makes the experience fun. Highly recommend the use of Special Event Rentals.

Amy Cockburn

Good customer service. Everyone is very helpful, friendly and professional. Their rentals are also reasonably priced and they often have discounts available.

Jordan Toews

Wonderful experience with Special Event Rentals! Elyse was great and super helpful. We will continue to use them for all our event needs!

Don Sarmiento

Affordable rental for tables and chairs for my small event here in Edmonton. I hope you have branch here in Lloydminster.

Deanne grey

Great service!

Jill St. Laurent

Excellent experience from quote to delivery and pick-up! I will be a repeat customer!!

Anne McLennan anne@oasiscentre.com

Special Event Rentals offers outstanding personalized service and has accommodated our needs on many occasions. Highly recommended!

Beatrice Bandura

Great place! They are my go to when I'm in a pinch for any event! Staff are friendly & Helpful!

Kimberly Shandro

Wonderful store for wedding supplies!!! Everything for the wedding of your dreams!!!

Jolayne Faulkner

Our company has used Special Event Rentals for all of our Christmas Parties. As a returning customer, they have our contract on file which makes it a much easier process. I would recommend this business to anyone hosting a group event!

Kelsie Henderson-Peachey

I am very grateful to Special Event Rentals and their awesome customer service! I first got in touch with Special Event Rentals as I was assisting with a volunteer-run event and was curious if they provided discounts for charitable causes. I ended up hearing back from a customer service representative, Krystal Asham. She was extremely courteous and prompt with her responses and was even able to get us a bit of a discount on some items! I was frequently emailing her to verify prices and ask about different items. She was always quick, informative, and polite with her responses. I also had to adjust my order a couple times due to budget restraints and alterations in plans for the event. Again she was always very accommodating and quick to send me a new quote. We decided to use the option to pick up and drop off our own items to save on delivery. They allow you to pick up the day before and drop off the day after. This was great because the day of our event was very busy and it would have been tough to schedule pick-up/drop off. My family picked up the items for me and said the warehouse staff were very helpful with loading and professional. We even made a last-minute addition to our order and the staff were easily able to accommodate this. Even though the order was fairly small (6 tables, 4 pop-up tents and a megaphone), and we were provided a discount, Special Event Rentals staff still made it seem like our event was a top priority! I am extremely appreciative to Krystal and Special Event Rentals as a whole for their excellent customer service and would definitely recommend them.

Angelina Jurijew

Had to put a wedding together in 2 weeks special events had all the stuff we needed from lanterns, with candles to silk flowers and vases I was able to pick up all the items the same day I placed the order. Staff were helpful and organized.

Neel Parikh

really great service!! would go again

Kathy Holmes

Awesome on the phone and in person. Rentals were beautiful, and wonderful choices! No need to go anywhere else! Thank you so much Special Event Rentals!

Allie Dunlop

We rented our gold chiavari chairs from Special Event Rentals and they really made our reception space look elegant. We were so disappointed about the service from another vendor but Special Event rentals were easily accessible, nice, and helpful. They handled everything including delivery, set up and take-down and they have a good relationship with the venue we chose. I wouldn't have gone with any other company!

Montana Cull

Jennifer Leer, the Event Coordinator, helped us with our company Christmas party for families/kids this year. She did an awesome job of picking decor that matched the theme, and she went above and beyond with helping us set up and tear down the event. Thank you Jennifer & Special Event Rentals!

Lynn Jackson

I used Special Events Rentals for my wedding reception and ordered everything from tables and chairs to cutlery and napkins. I was even able to rent chair tie backs And backyard games from them! Every interaction I had with Special Events Rentals was extremely positive. The items I rented were in very good repair and my reception was beautiful as a result. The staff are friendly, knowledgeable and professional. They were careful with the items and very respectful of the house we had the reception at. I would use them again without a doubt and would highly recommend them to anyone. Ten out of ten!

Jesse Murphy

Excellent selection of most any party supply you can think of. Ordering, pickup and drop off were all very smooth.

Sandra Websdale

This company was professional from the first phone call, to install and the dismantle processes. We are 100% satisfied!! Will always recommend them!

Kelly Haylock

Rented some equipment from here for a community event on Canada Day. The staff was friendly and accommodating. The equipment was clean and exactly what was needed. Easy pick up and easy return. Will rent from here again for sure.

Murray Westover

Great service!

Tedra Lynn Davies

Rude staff and highly over priced

Chelsea Baier

Wow. We planned a last minute elopement and we were blown away by the customer service and flexibility that we experience when dealing with Special Event Rentals. We would use them again in a heartbeat beat. Jennifer was amazing to deal with!

katelynn Halter

We used SER for our wedding day! Rented a tent, chairs, tables, linens etc... And everything turned out perfect! Would definitely recommend to others looking for a event rental place.

William Whitefield III

Highly highly recommend SER for anyone planning a wedding!! The quality service flowed from office staff to the installers. Jennifer Leer was an absolute joy to work with!! The delivery/installers were also friendly, very efficient, and professional! Will be recommending SER to all my friends when planning any type of event!

Tom H.

Excellent line of products!

Antonieta Gomes

I found Special Event Rentals to be a prompt, professional, and friendly business. They have a great selection of event supplies. I would highly recommend them.

Heidi Bowen

Special Event Rentals to the rescue! We had tables arranged from a different source (not the other rental companies), but they didn't show up. I called SER in desperation an hour and a half before our event, and they literally saved the day. I was extremely impressed with their customer service and their capability to pull it off at the last minute. They arrived on site in less than an hour. Whew!

Jamie Nelson

My fiancée and I have worked with Monika for the past month preparing for our wedding and she has been nothing short of amazing. Great ideas and has really helped ya to bring our big day to life! Highly recommend working with her for all of your wedding needs! Thanks so much!