Reviews of NAPA AUTOPRO - Autotec Inc. (Electrical Technician)

Jessica

All my service work is done at Autotec. I have never had an issue. The desk staff is always happy to greet customers. When I need a drive to work they're happy to arrange it. They keep me updated on anything they need to do before they do it. The service reports are accurate and help me understand why certain things are now and others can wait. 2 of their mechanics have over 60 years combined service - that's got to say something! And Werthers....

Robert Livingstone

Had a battery in stock for my yamaha R1. Blank that they fill the gel themselves. 100 bucks. Got me on the road same day only place in town

Darren

To date, excellent service, full diagnostics sent to me cell phone on every visit. Well worth taking your car there for service.

John Trivett

Amazing

roger lejeune

When it comes to car batteries Mark and Tanya know there stuff there service knowledge is excellent

Rohit Das

I went in with a diagnostic problem and these guys fixed it up.. Service is as expected as long as you're clear about the work that needs to be done.. they're professional and I would be coming here regularly.. good place Uptown..

JL Northorp

Awesome !

Russell Smith

As much as I love the connivence of this garage location for me I find they are overpriced and constantly trying to up-sell. There is no feeling of trust or they have your best interest in mind, It just seems they are only thinking bottom line. I use them in a pinch for convenience, but that is about it.

Jacked__Josh

Great location but overpriced.

Kari Hartman

Too pricey for many parts. Check online and cross compare.

Frank Szalai

Highly recommended garage to take care of your ride. Honesty, great service and good people.

Ashley Dorian

Very quick service. Little more expensive but won't charge you for full hour for 10 minutes work. Prompt & courteous.

Frederick von Rönge

Tried to scam my wife into replacing a stabilizer link. The car is fine. Shame on you for trying to scam her.

John Hudson

Outstanding value! The most professional service I've encountered in over 50 years of driving!

Johnny Frank

My car had trouble starting and i had to jump start the car to drop it to Auto Tec. The mechanics checked the battery and told me there was dust and hence it had to be cleaned. They did mention that Once the dust was cleaned the car battery was as good as new. The cost of cleaning was $250. Within 2 days of receiving the car back from the workshop, the car would not start and when i took it back to Auto tec, they told me that the battery was dead and a new battery had to be installed. Autotec should have changed the battery in the first place when they knew the cost of a new battery is almost the cost what they charged me to clean the dust of the old battery. I took my car back and another mechanic installed the battery at my door step for $240. I lost $240 due to poor advice.

Nick Fanelli

Good service. Nice to have a garage uptown.

Elizabeth Cook

Friendly and knowledgeable. Their video inspection provides confidence in the report as you can clearly see in the photos what is going on with the car. . Love the convenient uptown location as well!

Sarah Rankin

I've always had good service from Jay and his team. The quality of the repairs are stellar and worth the price.

Erin Wilbur

When I first moved to the Saint John, I had a hard time finding a good, reliable and trust-worthy mechanic until someone suggested Autotec. I haven't looked back, and will continue to recommend this place for everything from an oil change to major repairs.

Milotom Petty

Friendly service

thomas jose

Loved the service

Troy Clarke

Friendly staff, good service and a fair price. Will be back for sure. I work uptown so it's also a very convenient location for me.

sue giggey

Amazing customer service aways friendly thank you

Peter Breau

Please note that I have never left a review like this before in my life but I felt this was justified and I hope it saves someone else from having bad experience. I would rate this place 0 stars if it were an option. Also note that this is just my opinion and no one else's. I dropped my car off for a 1pm inspection and the car was not ready until 430, I feel that is too long for an inspection. I think the prices at this place are a joke .I was quoted $53.52 for parts and labor to change a blinker bulb. Now I will admit that this car is on its last legs but the prices these people want are just crazy. It needed a Rear Stabilizer Link which I priced out at the Subaru dealership for $44.00. The unit price from this garage is $71.98 not including labor. Every part they list on the quote is the most expensive version of the part they can find. They quoted me $126.35 per unit for break pads. I was hesitant to take my car here after reading the other reviews but chose to give it a shot because I live Uptown and thought it would be great to use a local garage. I do not recommend this garage for older model cars.

Rachel Ward

My husband needed me to pick up parts for him and while on my drive there I ran over a piece of metal:( ☹...So when I went inside to pick up the parts, I told Jessica and Ed what had happened. Without hesitation they told me they would get me right in! They put an old tire on that they happen to have out back so that I could get home safe! So kind and so thankful for your generosity. Thank you to the mechanic as well. (Didn't catch his name!)

Janice

Love that you only pay for what time they use for diagnostic. Any other place I had my vehicle to works off a set price or fee. Knowledgeable friendly staff and super convenient as it is basically the only shop uptown!

Justin MacDonald

Great location, friendly staff and convenient shuttle service. Highly recommend!

Gerard

Great friendly service, love the digital inspections they provide and the same day service is always a bonus as well! Would certainly recommend going here.

matt long

Friendly, knowledgeable staff, reasonable prices

Fred Allaby

Great service

nathan hanscom

If there were negative stars I would rate it -5. Was there with a no start issue. They told me they had checked everything (power/ground wires/ relays) they thought that it might be a power module $1150.00 I told them to go ahead seeing I did feel confident cause they said the mechanic had 40+ yrs and specializes in electrical. After that didn't fix the problem they tried putting on a heat shield by the starter another $150.00. Yup that didn't work seeing it was doing it when the engine was hot or cold. Last trip back they told me I needed another power module but this one would cost $1250.00. So I just took it and stopped into another mechanic and the first time he heard/seen what it was doing he said ground cable. Went to Canadian tire and bought a cable for $18.00 and put it in. 6 weeks in still works great. Called back and asked why they hadn't found this problem to start seeing they "checked" the grounds....they tried to tell me that I still needed the other $1250.00 module cause that was the real problem and the ground cable was just a temporary fix. I wouldn't take my wheel barrel there let along my car again. Pretty sad they couldn't even admit they were wrong instead still tried to get more money. Also was told by them that my alignment was out. Ya just like the other review. Mine is perfectly fine.

Ron Bradbin

Very courteous and helpful counter staff!

Curtis Stever

Great service. Got me in the next day for an inspection. Completed the work neede on the same day as the appointment. They took the time to do the extra little things that will make you want to go back. Good job guys! Highly recommended!

Kurtis Sisk

AutoTec is the most honest shop I have ever been to. They go above and beyond to communicate openly with you to ensure there are no negative surprises when you pick up your vehicle. Jessica at the front desk is amazing to deal with. I would definitely recommend!

Aaron Levy

Great advise , helpfully and nice staff!!

Derek McTaggart

Wont be back. Went in for an oil change and they suggested i needed an alignment which was done and not needed. The tires were worn perfectly and when driving and letting go of the steering wheel it was perfect. At a later date my vehicle went in for an inspection and the maintenance required was astronomical in the thousands. I went to another shop and it totaled $300 to pass inspection. Some of the things suggested were not even an issue when reviewed by 2 other licensed mechanics. Not impressed.

Quentin Savignac

I was a long way from home and needed to get back on the road before they close for the weekend. They did a excellent job in no time, replaced alternator component instead of changing everything for a new one (which no warehouse had). They were really nice with me and charged me a reasonable price

Michael G

Good service but can be pricey

Alice Alwin

Awful customer service