Reviews of A & A Appliance Repair/ Public Electric & Appliance Repair Ltd (Electrical Technician)

Chantel Murray

Chad was more than helpful to diagnose our problem on the spot .Amazing customer service and knowledgeable .Thanks A&M

B Ty

The customer service is unacceptable and the receptionists body odor is extremely offensive. She is there every time I go in and it is overwhelming.

Wayne Murphy

Great service, advice and selection of parts. Very helpful.

Alyssa

They came to fix a part on our dishwasher 5 months ago (20 weeks!!) and haven’t heard from them since. Called a few weeks ago and they said the part hasn’t came in yet, before I even gave them our name or any other information, so I’m not sure how they knew part wasn’t in. Anyways, I understand things are on back order, but when they said it would be in within a few weeks, and 5 months later, it’s still not fixed without even a Courtesy call is a bit ridiculous.

Poppy Smith

Terrible customer service. Damaged our flooring AND broke our appliance.

Marty DeVenney

Went through the Maytag appliance repair scheduling on the website, but the scheduling on the website isn't what A & A books you in for. Booked a week later then the Maytag scheduling assistant. Called my work number and not my cell as suggested. Did not fix the problem and I had scheduled again with videos I had taken of the problem. Scheduled for Tuesday on Maytag site and they called me Monday the day before to come to the house. Reschedule for Friday and no call. Called Tuesday and now booked for the following Tuesday. That's 2 weeks I'm left waiting for repair.

Tony Parlee

Over priced

Basil Kerr

They are very rude at the office and send out unqualified repair people. Repairs not done properly and the service guy was openly rude when we called him out on it. Avoid.

Tim Childs

Samsung uses this company for local repairs. They offer a two hr window to arrive at your home and was told It would take nine days for an appt to diagnose my fridge. The fee is $81.99 to show up and another $75 per hour for labour. There is zero customer satisfaction here.

DrMerzik Kamel

Technican was ok. Part was ordered but waited 4 weeks. When it didn't arrive I had to cancel the job and buy a new fridge.

Shawn Wilkie

Very unprofessional and condescending that would never use their service again

Happytobe Canadian

Requested technician come out to my house because my dryer was not heating up. The lady on the phone said someone would call me with an appointment time. 4 hrs later I called back. The lady on the phone was VERY rude and cut me off while talking. She said "yeah we're coming out on Tuesday". I should have ended it right there. The technician came on Tuesday and told me the part I needed, and that it would be 2 weeks to get it from B.C. I said "fine, order the part". They make you pay for the service call and part right then, before the appliance is fixed. That was 2 1/2 months ago. When I called after 2 1/2 weeks, I was rudely told that the part was not in, and they would call me once it was. The lady on the phone did not even say goodbye, just hung up in my ear. After 4 weeks, I called again. The lady again was extremely rude and again the part was not in. I asked her to please track the part and tell me when it would be in. She said that they don't do that. I said "so, it could be 6 months?" She responded, yeah, it could be. I asked her for the part number, and she said that she couldn't give it to me. I just called them again and this time spoke to someone who was least a bit more helpful. She said that the past was on back order from BC, but she noticed there were a couple in stock in Ontario. She placed the order and said that it would be in on Tuesday (5 days away). I asked what would have happened if I had not called, and she responded that they would have waited until the part came in from B.C. Do not even bother with this company, especially if the lady who clearly hates her job is working there. So incredibly rude, unprofessional, unhelpful, and just plain disrespectful. Plus there is no follow up. I could have been waiting forever for that part, and have a dryer that I couldn't use.