Reviews of A-1 Heating (Electrical Technician)

Barbara Nichols

Two service men went under our double wide to find and fix the source of a leak from the hot water tank. They left and quickly returned with the valve installed it effortlessly and will give us a quote for the cost of a new hot water tank and installation. Only issue I have is that we were not informed in advance of the delivery cost and estimate and we should have received a call ourselves.

Doug Bachman

Roberto and Sheldon did a great job in removing my 2 old furnaces and replacing them with new ones. Their work was great and the job was completed quickly and without a mess we thought would happen. They are both very professional, knowledgeable and hard working who really care about the customer and the outcome of the job. Highly recommend A1

Tim Dimsdale

I've informed A1 of my experience and received an inadequate response. I've previously used A1 at a different property I owned and received a stellar install, this second install at a different property went sideways. I was lied to about what was needed; the installers did not come prepared to finish the job, and they did not pull a permit before beginning the work. If you go with them make sure they actually get the permit done before they start the work, I was told on the phone that it's "standard practice". No... not an ok response. They were the most expensive quote I received, I went with them because of previously good experience, and I was let down. Not worth the premium. Seriously, make sure they actually get the permit done before they begin the work.

Macky Salinas (ykcamsanilas)

Thank you A-1 heating for the good service. I would highly recommend Tim Ayotte as your technician. He’s very professional and I’m really satisfied with him and his partners work. 10/10!

John Thompson

Awesome service! Informed me when the technician was coming out and provided a thorough quote and the work was done very well, neat and tidy.. The Techs were very pleasant and friendly to deal with. Happy with system! I have found my go to Plumbing Company, A-1 Heating!!! Thanks again A-1 !

Aaron Lowe

We had an AC unit installed by A1. Their customer service is unmatched, their technicians are extremely knowledgeable and had answers for every question I had. Very professional and excellent people to deal with. Big thanks to Miranda, Curtis, Tom, and Brad.

Richard Hould

Is there any way to give them 10 stars. I have never before dealt with a service provider who goes so far out of their way to ensure that the client is completely 100% satisfied. Have used A-1 a few times. Each time they have proven their knowledge and desire to please the client. I really feel as if I'm their best customer. They may not be the least expensive, but they go out of their way to ensure that the client is 100% happy and satisfied. Looking for PLUMBING, HEATING, or COOLING, please call them.

Joao Soares

Excellent and prompt service. My furnace broke down on Saturday evening. In about one hour the technician came to my home and fixed it. He was professional, efficient, and very pleasant. He also took all the required precautions related to Covid-19. Outstanding service.

Gayleen Davis

Pilot light would not stay lit on our gas hot water tank. Sam was at our door in a much shorter time frame than we expected. He was professional, very thorough and explained all things hot water to us in terms we could understand. He recommended, to save money, we purchase our own tank & call back for an install appointment. He quoted us $150-300. However when following up to make an appointment for the install we were told because we purchased our own tank the install would be $550!

H Faulkner

Annual furnace inspection was done on a timely basis. Technician, Jo Jo provided good explanations and communication. I appreciate how A1 sets appointments and emails/texts when technician is on their way and who will arrive at your door. A minor part needed to be ordered and I was provided an estimate with an install appointment date. I have an annual service contract with A1 and find it cost effective and convenient.

Howard&Betty

A-1 Heating/One Hr. Plumbing -> Excellent Service - Very Reliable - Excellent Communication => We Highly Recommend. In Nov.2019 we experienced a problem with our Nuvo Water Softener. Contacted A-1 and when technician (Brad) arrived, he clearly and concisely explained the potential issues, provided options and cost estimates. We selected and new Ion Softener and requested a Reverse Osmosis Water System. Brad installed new systems within one week, at our convenience. We are long time customers and have never had an issue they did not resolve. Thank you!

Rick Reinhardt

End of the day a furnace is a furnace and AC is AC. There's so many different options and companies to chose from and the explanation of the different choices/options from the start was great. It was never a sales pitch, just simply explaining what the options were and the benefits of each of them. Where A-1 Heating separates themselves from everyone else is in the install and customer care. We just had the entire Daikin FIT Furnace, AC, Humidifier and Thermostat system installed in our home and the quality of work was outstanding. The venting being run as tightly as possible to the ceiling and hidden all while still maintaining the proper slope for drainage and the overall clean look of the install once done is just fantastic. The technicians were always on time and able to explain everything and answer any questions we had, they were very approachable and personable. The technicians were also very courteous of our home and kept a very clean working environment the whole time. Hauled away all the garbage, laid down protective mats on the floors and just respected our home as though it was their own. Very happy with the entire process from start to finish and will definitely be recommending A-1 Heating in the future. Thank you to Curtis, Brad, Nolan, Ted and Stjepan. Well done fellas.

Denise Boyle

Recently had a Tank-less water heater installed and I could not be more pleased with the service from A-1. They were prompt, helpful and very focused on having a satisfied customer. I have had dealings with them over the years, and I have always ended up a happy customer. My parents also had their new water heater installed from them earlier this year - they were very happy too. Highly recommend.

Simon North

We had a burst pipe in our basement in the intense cold during Christmas. The technician came very promptly and repaired in no time at all. Very professional service. We have used them before for furnace and AC installations and other plumbing repairs. Every time it has been 5 star service and fair prices. Would recommend this company as your first call for all heating and plumbing installation and repairs.

Kaylie Flewin

I am a loyal customer of A-1 for all my plumbing needs. I work for a builder and have met the owner of this company and can say that they stand behind the product that they provide. Every time that I use them I have the confidence that they are providing a service with the quality and professionalism that they would expect in their own home. thanks again for the good work, grateful to have a bbq hook up

Don Walker

I'm a long term customer with A1 and from the very first time I dealt with them, I was very impressed. I just had a high efficiency furnace installed and thing could not have been better. The installers were very efficient and professional. The clean up afterwards was greatly appreciated. Don't bother calling others for price, A1 is competitive but their service is head and shoulders above the others out there. Don Walker

Javier Sanchez

Excellent service! Very professional, on time and great value. Definitely recommended.

Jamie Zoltenko

Great service from A-1!! Furnace had gone out during the night and when I called in the morning they got back to me very quickly and the service technician arrived earlier than projected!! All fixed and warm again!! Thank you!!

Tara Borle - Mortgage Broker

If I could give a 10 star review I would! Curtis came to our rescue when we were in a pinch during the recent heatwave. Thank you for the superb service and efficiency!

Margareta Hinrichsen

The service provided by this technician was excellent. He was very knowledgeable and explained what needed to be done and completed the work in a professional and courteous manner. Highly recommend this business.

Amanda Ansah

Was just asking for a quote, but Brad was fantastic! Now we're going to get our hot water tank from them! EDIT: Just finished getting our hot water tank installed. Emily and her workmate were friendly, efficient and considerate! They even removed the 2 old tanks! Thank you!

Eric Morin

Tim was pleasant but not particularly diligent. We were charged over $400 for less than an hour’s work, which included unclogging three sinks and cleaning a kitchen faucet—or sort of, since it still doesn’t work. Finally, the problem with our upstairs bathroom wasn’t really investigated. We’ll never use these clowns again. Follow up: Curtis Crouse, the owner, responded hours after I posted the review. Full refund. Courtesy inspection. No ifs, ands, or buts. Our guy was just having on off day, and A-1's stellar reputation is intact from my perspective. Additional comment: We needed our aging furnace repaired, so we called A1. They found an appropriate replacement part, and Ricardo, the technician, did a fabulous job in far less time than estimated. Our heat is back up and running for a reasonable cost. Couldn’t be happier. Another terrific experience. Emily did a fabulous job replacing our defective sump pump. She’s a rock star and we’ll ask for her by name next time we need work done. November 2021 The ever amazing Ricardo to the rescue yet again. Enough said! ????????????

Ronald St-Jean

The technicians were efficient, friendly and knowledgeable. I appreciated the follow-up after the furnace installation that demonstrated the work done and the modifications which would make my personal maintenance schedule easier to accomplish. Very punctual - when told the time, they were there on time. I believe the value will be self-evident in the future once the furnace has been operating for a few months.

J G

Very professional, informative at every stage of the process, fair pricing and overall excellent experience.

Joanna Gye

Great company to work with! They installed our garage heater but we started having issues with the thermostat. When I contacted them regarding the issue they scheduled an appointment right away to have one of their technician's come look at it. The thermostat was replaced without charge.

Elyse Merryweather

Very happy with all aspects of getting a new furnace from A-1. Tom was helpful with quotes and advising on models. Erika was great dealing with my follow up questions. Scott and Stefan did an excellent job installing it - arrived on time, were very polite and left the place clean. Very professional.

Dani Perl

Everyone from A-1 Heating was amazing, right from my first panicked call at 6:30 in the morning when my furnace wouldn't start. I had a fantastic service technician come out and diagnose the issue and start our furnace again, followed by a quote for a new furnace and AC in the same day. Two days later Roberto came to install our furnace and was courteous and professional. We have since had our AC installed to be hooked up in the spring when it's warm! This company has been outstanding and I can't recommend them enough! They also message you with a picture and bio of the employee about to show up your house. It was a nice touch to know who to expect when you open the door.

robyn carroll

I’ve had the pleasure of having both Chris and Emily visit our home for separate plumbing issues, on separate occasion. Both techs we’re very knowledgeable, professional and efficient! I especially appreciated that the company sends message reminders, a short bio on the the person coming to my home, along with a message letting me know that the tech is on their way, via text. Great touch!

Ron Rea

Very Professional, Customer Service is amazing and they go above and beyond to get the work done. Never disappointed with the quality of their work and their professionalism. I would give 10 stars if I could.

Kelly Hill

Technician guy Ricardo was very nice and professional. He provided very good service? Thank-you, Great Job!

Molly B

Exceptional service from all employees. We have used this company several times and are always impressed. Thank you to Aaron who previously fixed our furnace. Thanks also to Brad and Jason, who were part of installing a new furnace at our rental property. All provided amazing service.

Nicole C

Excellent service from the first call through billing. Friendly receptionist got me booked. Dispatch sent me a text in advance with bio and photo of the technician who arrived on time (early, in fact). Knowledgeable technician performed the furnace maintenance, repaired my gas fireplace and answered all questions. Finally, I was able to pay real time by credit card. Will use them again.

Dave Freeman

Got home from out of town late furnace wasn’t working called the emergency line the service folks got a hold of me right away. Tech came out fixed the problem gave me an upgrade option but told me I could function fine without it. Love the communication, got a text that the tech was coming had his picture on the text. Just a good deal all around. Well done!

Bill Pritchard

Your technician, Brad, was incredible. He discussed ways to make our furnace more efficient, It was good advice and well explained and we will be using his advice at some point this winter. Thanks for the help in making sense about our heating system.

Robert Allen

Our technician, Jason was very friendly and professional. We were very happy with our service from A-1 Heating.

Holly Fl

A-1 recently replaced my furnace and water heater. They did this very conveniently for me while I was out of town, which I really appreciated. The staff communicated very well with me and each other to provide courteous, hassle free, quick and efficient service. I can't say enough about how great they are to deal with. I feel confident in their expertise, and look forward to continued great customer service. It's a nice feeling. Highly recommend.

Doh Lau

October 2020. Recently I had to use A-1 Heating and Cooling for a very problematic noisy inducer fan. I was very happy with the outcome of this service! The tech Jason Harris was supper friendly beside being a very smart technicians who finally solved my problem with the inducer fan (which had been replaced many times in the last five years).Previously, I had another company (which shall remain nameless) and all it did was replaced the inducer fan and never trying to solve the problem. Jason was able to solved this with some testing after replacing the inducer fan. And he gave me some great advises too! Thank you Jason and A1-Heating and Cooling for taking such great care of your grateful customer! My worries (furnace problems in cold winter)are gone now knowing that Jason and A1-Heating and Cooling will be there for me!!!! Super highly recommended!

Stephanie La France

I have had nothing but positive experiences with this company. For both inspections I had done, the technicians were professional, knowledgeable, ready and willing to answer questions, and thorough. Even more, their suggestions and guidance were genuine, honest and pragmatic. This company seems to promote long-term clients rather than focusing on income. Their prices are amazing too! They call about 30 mins before arrival, which I think is really considerate. Bryce and Tom C. were the two professionals I have dealt with.

Whyte Tyger

Emily was incredibly helpful. She responded to our call very fast and assessed the issue within a couple minutes. She gave us options for repairing the faulty part for different price points before fixing it all up. Now we can finally feel heat in the house again. Thank you Emily!

Mike Muranetz

Installed new hot water tank. Great work. Only thing is they are a bit "chatty" with text message reminders. Otherwise, excellent work. I would use them again

Dale Hopkins

Quinton was a superior serviceman. He was polite, punctual, and respectful of our home.

Annie Prud'homme-Genereux

Receptionist was super professional and polite. She dispatched someone right away. Their system sent me a photo of the person dispatched as well as his biography/experience. He took care of the problem right away, explained the issue, and sent pictures of all of the work, guaranteed for a year. I'm really impressed by this company's professionalism and level of service. Thank you!

Jeremy

Jason provided exceptional service at the end of what would be a very long day 9:30 pm on a -31 day). Very detailed explanation on the work and did not hesitate to share how to perform the repair so I’d be able to perform it in the future.

Rosemary Dufty

Got a quote on A/C. Brad was knowledgeable and did an excellent job of explaining how things will work and what to expect. The install date was set quickly and the quote was reasonable.

Dustin Halk

Stefan Milosevic was knowledgeable, and a perfectionist! He treated my garage like it was his. Very polite and forthright! I wouldn’t hesitate in calling A-1 or Stefan again!

Miss Berrington

Tim was very friendly and professional. He was thorough in his examination of the problem. He asked relevant questions and offered sound advice. I would definitely call on A-1 Heatinh again.

Christina Antulov

The crew that installed my furnace and AC, in the middle of strict Covid protocols, were exceptional. If you want true service and efficiency, nothing beats A1. Thank you Tim, and Curtis for setting us up!

Ed Surbey

A-1 Heating responded quickly & efficiently to my weekend emergency service call to replace our failing furnace fan motor. Their Technician was courteous and thorough, carefully explaining the installation & warranty coverage. Very reasonably priced professional service, thanks!

Ronald Ingram

Technician was very personable and professional. We had no issues. We needed our furnace inspected and filters (furnace and humidifier) replaced. Thanks A-1 ... you are number ONE in St. Albert for a good reason, because you are. Just wish you cleaned furnaces too.

Kathy Rudyk

Friendly, efficient responses and service from our first call to the office through to installation. Karl in Sales was very helpful and knowledgeable. The 2 young technicians who did the installation were punctual, friendly and hardworking. Very impressed with every aspect of our mid winter furnace replacement experience.

Greg Merkel

We just had Chris from A-1 over to our house to do some ongoing plumbing repairs. He showed up on time and did excellent work, explaining all repairs as he went. He cleaned up when he was done and wore all the proper ppe including respirator, gloves and safety glasses, he even went as far as wearing cotton workplace footcovers. We were even able to add a repair while he was here. Excellent job.

Monkey Schatze

A Fantastic company to deal with. This is the only company we use to service our home. They consistently go above and beyond my expectations. They work with their customers, not against them. Last night we made an after hours call for our furnace- which had stopped working in late evening. My phone call was answered by a lady who was efficient and kind. The repairman, Ricardo, arrived earlier than expected. He was professional, courteous and personable. Our Furnace was repaired quickly and correctly and we had heat back in less than 30 minutes. I would highly recommend this company. They’ve never let us down.

Stephajn Szekely

The service technician that came out answered all of the questions I had even though some of them were likely “noob” questions regarding a central AC system. Really appreciated the care and attention he gave.

David Quick

Had to replace my sump pump after all the rain lately. Tim offered several options with pro's and con's of each option. He was very professional and respected social distance and wore his mask while in our home. He worked quickly and invited me to make sure everything was to my satisfaction when he was finished. Price was as quoted and good value for his excellent service. Will definitely use A-1 in future. Thanks Tim

Derek McEwan

Great service and prompt response to fix our in floor heating issues. Tim was very precessional, informative and efficient. A++

Sal

A1 was called in for an unscheduled repair to address an issue with my furnace after furnace and duct cleaning by their contract partner. I was contacted immediately and provided an arrival time, he arrived on time and was thorough in his investigation of the issue, very knowledgable and very professional and polite. My furnace is operating better than ever. Thank you!

Dianne Gulicka

I am so impressed by the quality of work. Stephan and Jason worked diligently to get my furnace, air conditioner and humidifier installed in a timely manner. My house was immaculate when they completed their work and they explained the operation of each component fully. I would strongly recommend this company for your heating, air conditioning, electrical and/or plumbing needs.

Cesidio De Carolis

I was very impressed from the first call Monday morning Feb 1 2021 , Receptionist was cordial nolligable and had me booked in same day to supply and install new Hopwater tank. Techs gave notice upon arriving, covered flooring to mechanical room and performed there job respectfully and professionally. I would highly recommend A-1 . Cesidio

Vicky Stawnichy

It was AMAZING to have all the A-1 team members helping us over the last week. No one wants to spend so much money heating (and cooling!) your home but this group made it much less painful. From the first contact with Miranda and Brad fully explaining what was happening and should happen to heat our home, to Nolan’s lead in fixing all the identified problems in our bathroom venting, hot water tank and the difficult install of two furnaces and just all the things that were done wrong before they were here. And to his helpers - Stjepan and electrician Ted - everyone treated my home with respect and took all the time I needed to understand everything they were here to do! 5 star service! 5 star install! Was clean and literally PERFECT Thank you A-1 Heating team for warming us up! And so excited to have clean air and in the summer, cool air!!

Vance Bosch

Every interaction from booking to financing, and install to service follow up was far beyond what I expected. As a restaurant owner, I appreciate the extra care and attention they put into the details and their service. We loved the experience so much that our neighbours even hired them to do their AC! Would give 6/5 stars if possible!

Liviu Luca

Sent one plumber who couldnt solve the problem, then another with better abilities. Worth training all to introduce themselves and develop customer service skills, which the latter plumber did and had. I appreciate the desire of this company to accommodate my schedule and correct misunderstandings.

Karen Anderson

Tim was professional, courteous and dedicated to finishing a very difficult shower install. He went out of his way, and I would highly recommend him. In the office, Candace has been a lifeline during a challenging insurance restoration. She is amazing.

Maureen

Jason was very professional and an excellent representative of this company. He took the time to explain what he was doing, what he was checking and why. He also took the time to set up our thermostat for our air conditioning unit. Overall an excellent experience. Thank you Jason.

Joanna Czyzewska

Jason was very professional today and did a great job with my A/C. He explained everything well about the maintenance he did on my A/C. Would use this company again!

Mark Solikowski

Tim was very friendly and professional when he came after hours to repair our plugged sewer. He fixed the issue fairly quickly and was very good to deal with.

Violetta Turska

Response: I spoke to you and explained the situation and asked for a technician but your response was gladly but you will pay for it. Please don’t make things worse and accuse me of lying. So bad for an owner to do that! I have proof of it all anyway. The A1 was used to check issues in the house we were buying (by the seller). The in-floor heating, sump pump and furnaces were checked and everything got cleared as working just fine. Unfortunately right after we moved in we found out none of it is in working condition. We had to hire another company that we had to pay to repair the issues. We are in such a disbelief that a professional company would do such an inspection and miss all the issues. I wish I could describe it all in detail but it’s impossible in here. This is a very expensive repair that we were not prepared for. When the owner was contacted he not only was rude on the phone but later on in an email admitted they were not very familiar with the specific sump pump situation and in floor heating Problem was Missed by the technician. When I asked for him to send somebody to fix it as it was their mistake he said he will and we have to pay for that. We have to now go through court system to get reimbursed for the repairs. Can’t believe how irresponsible, unprofessional and unethical a business can be! Stay away if you don’t want to have issues. We are placing an complaint with BBB next. V.T.

Wanda Dennis

Chris came twice and always on time. He is extremely knowledgeable when it comes to plumbing and gave me a couple tips which was very much appreciated. I had Chris install 4 new sets of bathroom faucets and they look awesome. There was no mess afterwards and he discarded the old fixtures for me. Chris also replaced an outside tap which was incredibly squeaky and noisy. We now have a wonderful quarter turn outside faucet and no squeaks!!!

Conrado Bitangcol

Your technician is pleasant to talk to. He appeared to know his craft. He told me to call your office anytime I need your service for my furnace.

K P10

Their service was quick and professional. A-1 was able to take care of our furnace issue ahead of the original time slot. The technician was very helpful. I have used them before and would use them again.

Keaton Shelton

We contacted A-1 heatings emergency line New Years Morning after our furnace quit in the middle of the night. A-1 was prompt to connect us with a technician who responded within the hour. We can’t say enough good things about our technician, Moe El-Bekai. Moe responded to any call or text promptly. He was very pleasant and efficient in his work. Moe faced a lot of road blocks due to holidays and supply chain, but that didn’t change his positive spirit. He went out of his way to make the repairs work, and he got the job done. We can’t thank Moe and A-1 heating enough for giving us heat in this cold snap.

Darcy Palichuk

A-1Heating is a great company. They arrived on time and provided fast, friendly and professional service. We really liked that they sent us a profile of the employee they had dispatched to our house complete with a picture and small bio. Definitely recommend to everyone

Jay Lally

Solid company. Karl was great during the assessment and quote. Answered a ton of my questions and was very responsive to all calls/texts. Jason installed my furnace and did a great job. The crew was professional and did a clean install. The final product and set up made a lot more sense than the original. They worked hard all day and didn't really stop. Excellent work!

Antje Mundy

I am incredibly pleased with the service . This Company stepped up and got my repairs done the same day ,we were living without hot water and I have three teenagers so it wasn’t a good thing … these guys responded immediately and found a way to get down there the same day and get it fixed ,the price was right in line with all the other quotes I had received but What impressed me the most was the technician who was friendly ,helpful knowledgeable and professional. I would call this company again mainly because of the work he did today. Nothing but good to say about this company

Francis Fernandes

Very responsive and reliable. Quinton who replaced my AC compressor was very professional and competent . I recommend them to any who needs their services.we have also joined their loyalty plan for future needs because we know we are in good hands

Wendy C

Tankless hotwater maintenance/Furnance Maintenance Very efficient and extremely knowledgeable. He explained in detail what was being done and offered valuable suggestions for improvements. He is very easy to work with and understand.

Paul Upham

The technicians, 3 in all, did an excellent job of troubleshooting, preparing and installing our new heat exchanger. The technician who did the installation did miss two important things that were identified as being required.He missed the resetting of the low level setting on the gas valve of the furnace and also missed switching it off of emergency heat mode that was identified by a red LED. This had been adjusted by another technician prior when the furnace started to act up. They were quick to respond when the furnace did not fire after they left, however they did argue on the phone that the Red light on the furnace meant it was running normal, when the owners manual clearly states it means emergency mode setting. The technician understood the mechanics of the furnace really well but did not really understand the electronic settings and indicator lights. I found it quite frustrating to have to convince the "Qualified" technician that he left the furnace on emergency mode which is quite hard on the furnace. If I hadn't been knowledgeable about the operating characteristics of our furnace it probably would have stayed on emergency mode until it failed the very expensive combustion chamber motor. In emergency mode this motor runs at an extremely high speed to overcome the issues with the heat exchanger. Also the bill was rather high considering this was a warranty replacement of the heat exchanger.. All is well that ends well. I never heard back from A-1 as they stated they would in their reply. I will wait patiently.

Wanda German

We have used A1 for various services and were so pleased that we subscribed to their preferred customer program. The installation of our AC system went very well and we are enjoying it today. The technicians were professional and comfortable to have in our home. I recommend A1 services.

Jose K

Quentin was efficient and friendly while at my site accomplishing the repairs needed. I am concerned of the quality of the 2012 installed Bryant 987ma heating system. The purge motor failed in 2019 and now the blower motor in 2021, thankfully before our warranty is finished. I have a feeling that we will not even get 20 years out of this system which is not very impressive.

Customer Photos

Came much faster than anticipated. Service was done quickly and efficiently. Very satisfied with the service guy.

Dave & Janice Roulstone

Contacted this company regarding a new humidifier installation. I spoke with 3 employees, inside sales, technician and the installer. All were professional, accurate, provided customer orientated service at a competitive rate. I had spoke with 4 others plus the manufacturer of the unit so I felt I was informed on the subject. The installation was on time and done correctly with an analysis of the furnace heat exchanger. I am satisfied and would recommend A-1 Heating in St.Albert.Ab.

Randy Williamson

The representative was helpful and knowledgeable. The information I was presented with will be very helpful in making our choice.

John Lahoda

Great, straightforward service. Furnace failed at -20°C and a tech was there within the hour.

Gino and Tracy Chies

Had A1 Heating out for our annual furnace service, as usual prompt dependable service. Always have had a positive experience with A1.

Dwayne Willmer

Thanks Quinton and Stephanie for your A/C install today. Timely, knowledgeable, and professional, well done and again, many thanks. Thanks Emily for the timely plumbing fix, we’ll done again A-1

Kory Sloan

The team was great! We just purchased a furnace, AC, and tankless hot water system and they worked tirelessly to get it done so that we were back in business as quick as possible. They took the time to ensure the work was done to our satisfaction and make sure all of our questions were answered. Would highly recommend.

Bill Klemmer

We have been satisfied clients of A-1 Heating for many years and do not hesitate in recommending to our family and friends. Eric promptly answered our emergency call about a water heater and faucet problem and assisted in ordering a required replacement. He and an assistant installed the replacement water heater and repaired the faucet within an extremely satisfactory time period and explained it's operation thoroughly.

Derek D

Our furnace went out and they were able to come which was a bonus. Kind and clean only negative part was pushing a new furnace- frustrating when ours isn’t that ok’d and he was so negative about everything from the brandd calling it a lemon- instead of being helpful and offering advice for maintenance or how to keep it running its Best longer the technician pushed over and over staring we needed a new furnace. Makes me have distrust when someone you look for repair and advice seems like they are pushing for new, bigger and more expensive/

Alinne Martinez

EDIT: the company contacted me and apologized for not being able to provide the service and refunded the total I had paid. I called several companies looking for someone to repair my heat pump. Many places said no as they did not handle that kind of equipment but A1 told me they knew how to do and would send someone. One of their techs came and had a hard time to understand my furnace. He did not seem to know basic things like where the filter was. He even spoke with my property manager to ask if there was a pump in the common machine room as he was sure (without looking at it) that was the issue. After 3 hours and a $150 “diagnostic” bill he left assuring that the issue was the pump my property manager had already confirmed as non existent, because he was not able to find the issue! “I can’t find the pump but I’m sure the pump is the issue” What kind of diagnosis is that? I felt robbed by this company. I don’t blame their tech but the people who sent him instead of being honest and tell clients “we don’t know how to do that”

Dave Burkhart

I had an issue with a service call. The next day, Curtis the owner of A-1 Heating, phoned, apologized and made it right by fully refunding the service call fee. I am impressed and will most certainly call A-1 Heating again if I need work done in future.

Shea Shea

Have always been happy with the services provided by A1. I receive text notifications when they are enroute and a picture of the technicians be a bio so I know who they are and what their qualifications are. Very happy with their services and will continue to use them.

Yolanda Fernandes

Alan was great! He took the time to answer all my questions and I’m happy that my hot water tank is working again.

Greg Triff

Our Service Technician Chris was very professional and courteous. He handled our service quickly and made sure everything was to our satisfaction before leaving . Very personable. I would highly recommend A-1. We have used them for a few items over the last 3 years and have been very please with all their staff and the quality of the work.

darren maclennan

Jason arrived on time to perform a routine maintenance service on both the furnace and our A/C unit. Jason was polite and explained the service he performed and gave us some tips on a nuisance noise in our cold air return. We would highly recommend A1 Heating, Darren and Penny.

Alan Brownlee

Great experience (again) with A-1 heating. Brad service technician was excellent in identifying options for replacement of our 30-year old furnace that best met our needs. Installation of new furnace was carried out within 2 days promptly and efficiently by Jason and his partner, who did a wonderful job to get all work done with minimum impact. Jason also was great in explaining all aspects of installation and furnace / thermostat operation. We are delighted with end result.

Judy Ross

Noon on Christmas Eve furnace is acting up. We call the people that installed it to be told they could not help us they were dealing with their members and we best start calling around to find someone. Contacted A 1 and within an hour Ricardo came out and fixed our heat so that we did not have a chilly Christmas. So impressed will definitely be keeping their number. Highly recommend them.

MORRIS BURAK

Tim was on Time and very efficient found problem fixed and done . Will definitely recommend for your plumbing needs. NIce work!

Carol murphy

I would highly recommend A1 Heating. They were very prompt and professional. The employees Ricardo, Quinton and Miranda are exceptional. Now that I know they also do plumbing I will be switching my plumbing needs to A1.

Mary Ann Denis

We used the 1 Hour Plumbing side of A-1 heating. Our technician Chris was friendly and knowledgeable. The work was completed in a timely fashion.

Shawna Randolph

My husband and I are beyond pleased with recent service provided by A-1 Heating. We called on this company for help with major hot water tank issues. From trouble shooting, to suggesting honest and affordable options to deal with the issue, to scheduling service calls, then the fantastic and prompt servicing – everyone on this team who we had contact with was fantastic! It really seemed like some of the staff members went above and beyond, as this was a very big job over a few days. (We decided to completely replace what we had with a boiler system). We are also very pleased with how accurate the quote estimate was when we received the invoice. We strongly recommend trying A-1 Heating!

Gino Chies

I called A-1 yesterday and spoke to Darlene regarding an appointment to service our furnace. She booked a technician, Chris, who came to our home today to perform our yearly maintenance service on our furnace. Both were courteous and professional. Have always been very satisfied when dealing with A-1 Heating.

Sue McCoy

Ricardo is a great service person, unfortunately we called @6:18 am this morning, our furnace quit. House was cold. A-1 emergency # left message, they returned call. Unfortunately, call back person said between 10-2 for service. 11:30 Ricardo arrived, a hour later, problems were resolved. Thank goodness not -40 today, response time was terrible this time. I have used A1 for 20 years plus, never has this happened before.

Richard Klos

Only reason I didn't give 5 stars is cuz the SMS and MMS service was automatically signed up for, a lot of info I didn't didn't need and not for everyone. Email or phone is my preference to get an appointment reminder, and definitely not through any 3rd party purchased IT services without my consent. I think it's fair I want to deal with one company at a time. Also CASL Legislation applies in this case I think. Would really annoy my Dad even more. We both are IT types. The content of the message is also a very casual approach, which may be reassuring to some, but also very subjective in value. I am paying for something I don't want. Bottom line... the call center, admin staff, and technicians are top notch!! Will request their services again as needed ✌

Anton Pash

The install team came on time and were always happy to answer any questions about their work during the installation process. Furthermore, despite the whole process taking several hours they worked very efficiently and completely cleaned up the work area after the install which is always great to see! Overall, really happy with the AC install and look forward to hear back from them in spring for coolant fill up

Andrea Blvd

I really liked how I received a text and email with a picture of the service person with their name and a little bio. I felt more comfortable and almost happy to invite him in to look at the furnace. He fixed my issue quickly and gave me good advice for maintenance. Really nice because I’m a new homeowner and it’s a lot to learn and keep track of.

Shirley Toporowski

I 100% recommend this business. They are professional from start to finish. They performed a furnace install a couple of years ago and maintenance since that time and they have been great to deal with. The technicians are friendly, knowledgeable and stand by their work. Well done A-1!

Ron Sloboda

We live in an older home, and recently replaced an upstairs furnace and air conditioning unit after 30+ years of service. Curtis provided us with a number of options based on our needs, answered our questions candidly, and arranged installation promptly after we had made our choices. Stefan, Mihaela and Chris did the installation expertly, kept us up to date on their progress, and instructed us on the proper operation and maintenance of the equipment. The installation team was professional, courteous, and very tidy(!). Our experience with A-1 couldn't have been better.

Rhena Phelps

Excellent service! As new home owners we had our gas line checked, and gas grill hooked up after buying our home to ensure everything was in good working order. Rick was professional, quick, and thorough with all explanations and provided tips for the future we did not think of. Will be using A1 with any future heating needs!

Luis Flores

Last Friday my heating system stopped working. I called the Furnace Solutions- A-1Heatinig company to have it inspected. the technician who came, Jason Harris, did a thorough review and corrected the problem. Jason is very professional and takes the time to explain the reason for the failure and the solutions. I am very happy with this company

Robert Poirier

Had staff member provide a quote for the supply and installation of furnace, AC and water heater

Jill Hill

We had Chris out to repair our jacuzzi tub faucet. He was professional, knowledgeable and completed the job perfectly! He immediately knew what the issue was and fixed the problem in a timely manner. We will definitely be requesting his services if need be, and recommend A-1 Heating.

Jacinthe Morsani

Getting a new furnace and humidifier with A1 Heating was a wonderful experience from the beginning. The reception was prompt and welcoming, the estimate was informative and thorough, and the installing process was professional. The guys were on time and diligently worked hard, as well as being very considerate (I have two young children at home). It was an agreeable experience that left us feeling really good about choosing A1 Heating!

Laura Doroshenko

Good knowledge of in floor heating system and what was going wrong. Fast and efficient service! Friendly advice. I will call this company again in the future. Thanks

Sharon Cameron

Our furnace failed overnight in -35 weather. Ricardo came at 4:00 a.m., quickly identified the problem, picked up the part and repaired our furnace within hours. Ricardo's calm, professional approach was very reassuring. Thank you so much!

Ward Krecsy

I was very pleased with the work Rob and Makayla did installing a new furnace and a/c. They did a very professional job working all day to ensure this job was completed to a very high standard. I appreciated that Rob is very good to his apprentice as well, ensuring that she learned the trade and that her work was also top notch. When the job was completed, he walked me through everything they had done to ensure I was satisfied. They were courteous and even got along well with my old, grouchy dog and treated her kindly when she couldn't get out of their way very fast. You will want to keep these two on your staff for a long time!

Belinda Nicholson

Enjoying our new furnace and for first time air conditioning! Karl was exceptional in helping us choose the right package for us, the team installing did a great job, cleaned up everything after. Also very friendly staff and helpful at office when I did call in with questions. We did our homework, had 3 estimates and found A-1 to be most knowledgeable and professional, and still have that family owned business feel. Happy to support local businesses in St Albert. Would highly recommend A-1.

Charles Stolte

The front end staff were kind and responsive. The service technicians were friendly and approachable. I appreciated their hard work and the spirit in which they did it. A1 was truly A1 on all fronts, start to finish!

Patty Cherwaty

Hi. My name is Patti and i have dealt with A-1 for many years. Usually normal furnace checkups. This year new furnace and water tank. I found the technicians very professional knowledgeable and friendly. They answered all my questions about the new digital thermostat and showed me how to operate. The guys r number 1. Even office staff friendly and helpful. DEFINITELY recommend them.

Tracy Nadiger

I called regarding a plugged toilet and Chris explained the problem with and walked through the options with me and offered comparable products to research if i chose. I also thought i was needing a new hot water tank and after explaining the problem to Chris he suggested a solution to try and it turned out to be the problem. Saved me from a very expensive bill!! I would definitely recommend One Hour Plumbing!

Jarrett Delaney

A-1 Heating recently did a commercial dishwasher install for our company and the service they provided was top notch. For some reason we had a hard time finding a plumbing company that could do the install for us this summer, either they weren’t outfitted to do the work, or could not fit it into their schedule. A-1 responded to our inquiry right away and had a technician out the same day to provide a quote. Byron came back the next morning and had the job done within a few hours time. We really appreciated the response time, and the cost for the job seemed quite reasonable. Highly recommend A-1 and Byron. Thanks guys.

Gaurang Saxena

Quinton Zaborski, a highly skilled HVAC technician, came up to our door on time and performed a quality check on our furnace. He was able to quickly recognize the issue and provide on the spot solution. Once the trigger was pulled on the fix, he wrapped everything up within an hour, with a motor capacitor replacement. This was an urgent, and short notice, service call and A1 heating definitely stepped up to the challenge. Will use their service again in future and highly recommend them to everyone else.

deb dietz

Always pleasant & professional! I have used A-1 Heating and One Hour Plumbing a number of times on my different properties & have never been let down or disappointed! They are completely reliable & trustworthy!

Wayne Kosteroski

Excellent job done. Very professional, knowledgeable about the product, very friendly. Ensured I was shown how the garage heater works. Explained to me about the product, how it was installed. Gas line was shut off while the install was taking place, once back on, ensured that my furnace, hot water tank and fireplaces were re- started and running properly. Truly, the overall experience was superior...

Morag Hannan

Awesome service. Emily was extremely proficient and I will ask for her when and if we need their service again. We had a plumbing problem, being we had no hot water in our kitchen tap

Alison Salandro

A-! Heating always provides superior service! All their staff is friendly, professional, and put the customer first. Highly, highly recommend!

Susan McCall

We had A-1 heating replace our old HVAC system with a new Daikin furnace and air conditioning system. Our old furnace served us well for 25 years but the heat exchanger was starting to fail so we opted to change the complete system out. Our old system was a Bryant which A-1 also looked after. From the sales representative to the install personnel and the technicians that followed up to commission the new system we had excellent service. They were very respectful of our property and answered any questions or concerns we had.

Stephen Bull

Loved the email telling us who the technician would be, including their photo, and that they were on the way. Earlier than planned which was appreciated. Technician was polite, professional, provided a quote without any delay, gave great instructions, completed the work efficiently and provided an overview of the work performed. Highly recommended.

Arthur Wihlidal

Ted was a very professional technician. He completely explained what the problems were and the various options for repairing those problems. he was excellent and I completely recommend A-1Heating & One Hour Plumbing.

Patrick Earl

Quinton was the tech who came and dealt with our AC refrigerant leak. He was friendly and efficient. Very satisfied with repair.

Ryan Parker

only company I use for my heating/cooling in my house. very professional, really like the service report that they give you after

Scott Sutherland

Had our furnace repaired. The response was great. Moe, the technician was friendly and professional. First impression is I'd have them back in a heart beat

Peter K

Long story short, couple visits and trouble shooting. Furnace didnt always show the error codes, appreciate the quick response during the deep freeze in Feb however at the end of the day a new thermostatt and some new parts. it ends up being the gas regulator on the exterior or the gas control valve. Atco changed out the regulator as a bandaid solution. l will get the gas control valve changed next not sure if I will use the same company

Wayne Thomas

Ricardo rewired the humidifiers as requested. He did not check their operation. One humidifier does not have water flow so far. I will fix this tomorrow. Sick of dealing with A1

Jessica Eldridge

Called for after hours service, service was prompt for them being very busy, technician Ricardo was courteous and efficient. Knew problem with unit immediately, explained what needed to be done and cost of. Followed Covid protocol. Very impressed, would recommend and use again!

Mary Lander

This morning we had a positive experience with Chris who cleared a complete blockage in our main bathroom sink and fixed a leaking pipe on our hot water tank. He arrived on time, was friendly, professional and efficient and left the areas he worked in completely clean. We have used A-1 Heating many times over the years and certainly will continue to do so. We would recommend this company and this technician to anyone.

Harry Lent

Ricardo was great. He answered all my questions and gave solid advice as well. He was quick as well as very efficient.

Rob LeLacheur

We really enjoyed our experience with the team from A-1 Heating. From the initial phone call and quotes to the work being done by Stefan, Jason and Johnathan on site. They were professional throughout the installation of the central air conditioning down to the smallest detail. We're now ready for a hot summer (hopefully)! Many thanks!

Godfrey John Grylls

We have used A-1 Heating at our Condominium building fairly regularly. All is well so far. Thank you. John Bob Hoogland did a grand job in the install of a three way zone valve in unit 401. It was not an easy install. Thank you Bob. John I would like A-1 heating to send e mails and invoices to the correct place. I am in Churchill House II at 37 Sir Winston Churchill Ave., St. Albert, T8N 0G3. ( not at Churchill House I ). John Thanks to Chris Erickson for his excellent work here at Churchill House II today, Jan. 5th, 2022. on our hot water heating system. John

Jessica S

Ricardo arrived on a very cold night, very late at night and quickly fixed our furnace. He was very professional and diagnosed the issue right away. We would not hesitate to call again for emergency (or otherwise) service.

Corinne Edwards

Service and quality are excellent. I highly recommend A1. I purchased a new furnace and an air conditioner for the first time. They have always been very prompt and arrive on time. Karl was very knowledgable and provided all the information I needed to ensure I purchased the right system for my home. Scott and Sheldon did an exceptional job at installing and always cleaned up at the end of each day. Everyone I have dealt with has always been attentive, personable, and professional. Will continue to use them for all my future heating and air conditioning requirements.

T K

My furnace stopped working. Due to time of day A1 provided me with after hours vs daytime call out rates. Chose after hours due to dropping temperature. Service tech Tom arrived on time and quickly diagnosed the issue. He sourced parts from A1’s shop and repaired the furnace quickly. Tom was polite, friendly and competent. Cost was fair for an after hours call. Would use A1 again.

Becky Prud'homme

Very pleased with our install of the new furnace, from the estimate phase all the way to the install the guys at A1 were very professional and pleasant to deal with, and put in the extra effort during the install to get the job done right, with some extra metal work.

bob winfield

Recently had a new Daiken furnace installed that required several "after installation" tweaks to maximize performance. Called back to sales rep and these items were taken care of immediately. Best service and personnel; I would recommend A-1 to anyone in need of plumbing or heating services.

DL Shaw

Of course our water heater quit on a Sunday of a long weekend. No worries though, as A-1 Plumbing and Heating came though for us. A quick service call and diagnosis and everything buttoned up on time. Chris, the technician, was very helpful and explained everything in plain language. Thanks to Darlene for getting us in the queue on what was for sure a busy day.

Harvie Erdmann

Furnace stopped working. Got a very quick response from receptionist who confirmed my name and address. Was sent a profile of technician that I would be dealing with. Shortly after Tim called. Said he was on his way. Tim being the professional he is quickly pinpointed the problem and gave me some options. I chose to have the furnace repair ASAP. The time was about 6:00 PM. He had to go to the supplier for the part. Returned quickly and within a half hour furnace was working and he was off to his next call .Thank you A-1 Heating and to Tim for you excellent service. I would recommend you both to friends and family.

Neil Miller

We used One Hour Plumbing for a minor plumbing job. Prior to the technician’s arrival we received a text with a brief bio and a photo of who would be calling on us. When Chris arrived he checked out what needed to be done and determined he needed a part which was not on his truck. Before leaving to get the part he provided a quote of what the job would cost. He returned a short time later with the part and completed the job. Great service and a knowledgeable, personable technician.

Jennifer Kim

Absolutely amazing experience with A-1. Our AC broke down back in June. The company was fully booked for weeks, but the owner Chris volunteered to come out on an evening to see what’s wrong. He didn’t even charge after hour fees. Jason was very professional and wonderful, both times he came over to repair the AC. He was COVID-conscious, was careful with proper social distancing, and allowed me to work at home with minimal interruptions during the repair. We weren’t too lucky with the parts being back ordered, but the company really helped us through the whole process. And our AC works now!!

Steve Moores

Makayla arrived for an after hours call-out was prompt, professional, friendly and got the issue resolved quickly. Great job-thanks!

Raquel Eclarin

Jason and his crew was amazing they were very efficient and very professional. They installed a new furnace in a short time. We have heat again in the house and give us a free carbon monoxide detectors for free!!! Great doing business with them...

sheri winters

I called the company and got my old A/C removed because it was so old. I needed to do some grading as the dirt had sank on that side of my house. I asked the guy for a quote and said I would be in touch as soon as the was done. Covid came and no air con was installed. I called again this spring. A guy named Brad came. I said yes I wanted to get a new ac installed and he booked me an appointment. Between 8-10 on May 12. I took the time off work. I got a call the day before, not coming as an emergency came up and c the weather wasn't Good? Next appt. The 25th same time. I told my partner as I've already had air con it shouldn't take long and I would I do be at work in a few hours. The installer showed up on time, and explained it would take all day to install? Wow wished I knew? I wasn't told this by Brad? I was frustrated as the weather was also the same as it was on the 12th? The installer did an amazing job, was perfection. An electrician had to come to run new power to my panel for the ac . She came and went and the inside job was also great. When done the installer took me on a tour to explain how it all worked, where my cover was, what temperature to keep it at, what maintenance I should do. Then came time to pay. Wow the bill was $750.00 more than I expected? The installer said the owner would get a hold of me. OK. I went in and called them anyway I wanted to clear up my bill. Curtis was out of the office and I was to I d he old get a hold of me. Nope that didn't happen I got Miranda and her total was different she said she forgot to take off a total for restocking purposes. Well he total was also different then the total radio had written down. I asked her why in an email? She replied it was the right total and I got an email stating. I received no email,she suggested I check my spam, no not there either. She made me errs embarrassed, on not paying my bill quick enough. It was still a $45. Difference in price. I did pay their total as the ac was already installed, otherwise I would have called another company. I never did hear from the owner Curtis. BEWARE ON THE COST OF YOUR SYSTEM! Also it takes all ask for an install even if you have had ac before.

Susan

I am delighted with the service this company provides. They are all so very professional, want to take care of you and they do a great job. They will send you a text when the technician is on the way plus a picture and bio of the technician! Excellent service from Marlene, Alan and Chris and I have found my permanent heating and plumbing company! Thank you All!

Liam George

This was my second time using A1 heating. Just like last time they were great. Very friendly and knowledgeable staff on both the initial quote and the instal. They worked with me to find the best place to put the unit itself and did a seamless job placing it there. Both the technician and electricians provided high quality work and the end result is something I’m very pleased with. Prices were fair and a great value compared to other companies out there. I will definitely be using them again for any other needs for my home and would highly recommend them to anyone.

Brad Kletchko

We had Ricardo come out to our house to repair our furnace yesterday. October 13th. 2020. He was extremely knowledgeable and had no problem sharing his information and explaining the issues with me to help me understand our system. Ricardo is a very professional gentlemen a. extremely personable. It would be great to see more of this type of personality out there in the service field. When it comes time to replace or repair anything else in our home i will not hesitate to request Ricardo! Great Job Buddy!! Regards, Brad Kletchko

Robert Sheremata

Technician was knowledgeable and made a diagnosis quickly and solved the problem with my air conditioner. He was very friendly and courteous and he completely explained the problem I was having. The price was fair and reasonable. I have used this company before and will certainly use them in the future.

Sheri Kowaluk

Our technician was efficient, honest and professional. Before replacing our humidifier, he provided us with options for repair. He did a thorough check of our system, explained how it worked and how to troubleshoot common issues. He did a thorough inspection of our heating system and made recommendations for future needs. I was very pleased with the service.

Paulette Schoenberger

They installed a new furnace, hot water tank, air conditioner, and filter system for us on Oct 9/20 as our furnace had quit, We are extremely pleased with the quality of the products they installed as well as lol the workers that did the installations. Excellent.

Sharmila Anver

Excellent service!! Technician Jason was here right on time. He is very professional and efficient. He got the job done quickly and correctly. He was very honest and explained us what needs to be repaired/fixed and provided his recommendations for future maintenance. Thanks Jason. I will definitely recommend A-1 Heating for these services.

Gary Brennan

The technician Emily Chant did a great job for us in replacing 2 faucets in our kitchen and laundry room. Highly recommend having Emily do your work. thanks.

Roland C

I just had a routine maintenance done on my furnace. I liked that I was given notice that the technician was enroute to my home, and i appreciate Jojo arriving on time of my appointment. Work was very professional and thorough. I also was given proper advice before making a decision on replacing the igniter that came in the original installation in 2004. I am happy my furnace is in tiptop shape going into this coming winter.

Gord M.

My 27-year-old furnace finally decided to die unfortunately on a Sunday evening with outside -5C temperatures. I called A-1 at 7 PM and they sent out a technician promptly even though it was after hours. He determined that the igniter coil and module were “toast” & spent a while on the phone trying to find replacements with no luck. I agreed to purchase a new high-efficiency furnace, so they didn’t charge me for the after-hours service call. A-1 came back the next morning at 9 AM to install it. They were done by 3 PM & I now have a new much smaller and more efficient furnace. Also a new cold air return, combustion air inlet & programmable thermostat. Good job!

Tammy Schultz

We had issues installing a humidifier on my furnace and had called Furnace Solutions to come help. Jason assessed the situation but could not pull an additional wire needed from the thermostat to the furnace/humidifier. He called A-1 Heating ( their affiliated company) and arranged everything for us that was needed to get our humidifier working. Teddy from A-1 heating was there within the hour gave a quote for the job and stuck to it and we were not charged an additional show-up fee for them. I cannot say enough about either of these companies and their willingness to have the customer happy and pleased. I do recommend them to all my family and friends, now anyone else reading this review.

lain babcook

Outstanding. We had a couple of unusual things going on with our furnace, and received prompt response and service. Wore a mask, worked quickly and we'll call again next time we need furnace help. Allan Mitchell (Lowetide)

Jacquelyne Gregorwich

Reception was cheerful and helpful. Technician Emily was Amazing. I immediately felt secure and safe in her knowledge. She was personable, efficient and thorough. I would not hesitate to request her for the next disaster.

Kim H

I can not say enough good things about Darlene who took my calls, answered questions, and helped keep me calm. Jason was polite, stayed at the task till done. Made 3 trips to sort out the issue and repair. Earned my trust he would find a solution. I highly recommend this company. A1 as busy as it was, when told we had no heat for 3 days, bent over backwards. As busy as they were, made me feel as if my son and I were a priority. Thank you for being there when it felt hopeless! A1 is highly recommended by this family!

Linda Mirans

My first contact with the office for an A/C estimate was fast and efficient, Alia was very helpful. Brad, the estimator arrived during the scheduled time and took his time to explain everything carefully, he was awesome!!! We are booked to have our A/C installed later. If the install goes as well as the estimate process I will be extremely happy. Thanks Furnace Solutions!

Tym Spruston

I woke up at 5:20am with no heat. The house was 8 degrees, and -40 outside. I called A1 and left a message. Amber called me back promptly and set up a service call from between noon - 3pm. Quinton showed up early (10:20ish) and was very professional, knowledgeable and understanding. Quinton quickly diagnosed the problem and quoted me 3 different options. He explained the pros and cons of each option. Once I decided, he quickly got to work and after overcoming some “old home building issues” he completed the work promptly. Needless to say my furnace is running again and I’m not wearing 3 layers of clothing. In this day and age were customer service doesn’t seem to be the priority anymore, it was sure nice to deal with a company that provides excellent customer service. I highly recommend A1, Amber and especially Quinton although I hope I never see him again! Lol.

Chris Knorr

I called on November 5th and had an appointment setup for November 17th. Got a call the morning of my appointment informing me they are canceling my appointment because they don't have the staff to do my call. They were shocked when I didn't reschedule. They stated I need to understand people call in sick. They don't care about the customer as if an appointment would be missed then why should I wait another week for them to come. What about the next day? An apology isn't going to fix this! Your a business and not a person a simple sorry doesn't cut it. I WILL NOT or ever do any further business with this company. They clearly show you were returning customers stand.

Camping on the Fly

Had a toilet installed . A1 was easy to book (online) I received updates which included a reminder email and a message when the tech was about to arrive. Everything was explained on the work that needed to be done. The tech was professional, polite and left everything very clean when he was done. Would recommend A1 Heating!

Sarah Burt

A-1 was professional and effectively communicated throughout the entire process. From my initial call to text prompts, from arrive of service technician to walking me through what he was doing, what the issue is and how to solve the issue. I will be calling them the next time I need HVAC/ Furnace repairs and I highly recommend them!

Joe Torchia

Finally found a company that employ people that understand boiler systems. Diagnosis of the problem and the repair was pretty quick. Nice to deal with someone that knows what they're doing.

Margie Erskine

We have always been impressed with A-1 Heating/1 Hour Plumbing/ Access. They have been our "Go-To" company for many decades. Every person you have any contact with is friendly, professional, hardworking, punctual and so very skilled in their work. Tim is beyond fantastic and I'm sure every other staff member is too! Many thanks for always fixing any of our problems in a timely manner too! A+