I had a problem with a lighting circuit in my Garage and workshop and after checking breakers, light bulbs and all other circuits I could not pin point the problem, so I called ACB who happened to be in the area and said they would be there in less than ten minutes, five stars for a speedy response. They arrived and spent about 30 minute checking switches, (not all!) as well as removing one of the light fixture to see if there was a loose wire. Despite their endeavors they could not isolate the problem. I suddenly saw that one of the light switches was stuck between on and off. I moved the switch and low and behold the lights came on. After putting the cover plate back on and reinstalling the light fixture, I was told that the minimum service cost would be $100.00, which I paid. I should have checked their rates when I called?
I have several issues. 1) the problem was an easy fix, and one would think a licensed experienced electrician would first check all the switches. 2) when they put the cover plate back they must have dropped or lost on the screws, so they just left it out, I had an extra screw so i installed it myself!
My rating is 5 for promptness, 1 for know how, and zero for customer service, as I was the one who spotted the problem and fixed their shoddy workmanship. The problem could and should have been resolved in less than a minute if these folks knew what they were doing. So I spent a $100.00 to let me know not to use these folks again. Maybe I should send them a bill for $99.00 to cover the cost of having to replace a cover plate screw!