Reviews of Troy Electric Sales & Service (Electrical Technician)

Brian Cloosterman

I had a great experience. Two friendly guys that genuinely want to help. Looking forward to returning. Thanks guys

Phil Mavis

This company is amazing! I went in to source a protective guard for my Makita chop saw and they were very professional and helpful! They even provided me with an alternate saw (as they had one at the time) while I waited for the parts to come in for my saw. FIRST CLASS CUSTOMER SERVICE! Thank you!

Leonard Brillon

Great service very helpful staff.

trent fairclough

Over 42 days on. Tool repair .last tool they just had to change a snake cable. They did it wrong. Took 6 weeks for that .took me 5 mins to remove the cable and the chunk of the old cable they left in it and have it back together .if you call to inquire avout tool status they say 6 weeks isn't too bad. Won't be bringing anymore tools here. So I brought a M12 hackzall here and after they replaced I think they said 7 parts it didn't work properly so I sent it to Milwaukee who said the unit was no good and replaced it. They charged Milwaukee for improper repairs.

t jackson

These guys are great! They didn't even make fun of me when I brought my impact in for repair as a first year when it only had dirty brushes and, today Fern went out of his way to make sure that Makita's warrenty covered the cost of repair when my drills gear box and chuck went. Professionals through and through.

Patrick Groves

What a great atmosphere, highly recommended. Those gosh darn fellas up front are some of the best in the biz.

Stephen DUSTY Roberts

these guys are great. I have a business that regularly needs electric motors repaired and these guys communicate real well, get it done when they say they will and their bills are always very reasonable. Thanks

Brian Fletcher

Great guys work on most tools

Candace Bath

Excellent!!

Chad Keogh

Spencer was very helpful checking-in our TIG welder foot control. He reassured me that 'their guys work on lots of these." I went to the right place! ????????????

Vincent Cummings

Always great service....year after year! Nice work.

Kevin Fung

Had a drill fixed on warranty. Issue re-occurred and the guys were able to help me right away. Instead of making me wait a month without my drill and sending it away etc. they had a quick fix for it and took care of me immediately on the spot. Couldn't ask for better assistance and got me back to work.

Chris Cunningham

Very bad service !! Guys there have a very nonchalant attitude !! They look like they are bushwhacked !! No communication waiting 6 weeks for a simple drill repair !! Told them in the end to keep the drill !! Very poor quality shop !! They need some retraining in service and attitude skills !! Do not bother with their service

christopher warren

I order parts for DIY repairs to power tools or drop them off for professional repair.

Ian Frazer

A bit hard to find, but well worth it! They addressed my issue, found inventory, recycled my broken item, and did it with a smile. On New Years Eve even. Nice people!

Sean

Skilled and informed staff.

Gordon Campbell

Always helpful - not perfect but really trying

Tuf Turf

Patrick provided us with knowledgeable and professional service. One Year Later.... Jan 2020, we have added to the review that we were helped by Spencer with a 3 phase switch problem and again, we were given great service.

Trent Gillie

The best

Michael K

These guys are the service/warranty providers for King Canada equipment. My combo lathe/mill suffered a damaged headstock gear in February 2020. The part was ordered in March and, after much a** dragging, King finally shipped it to Troy in January 2021. I’m sure Spencer and Kelly would agree that I was a difficult customer. I know it wasn’t their fault, they are only the face of King and the Chinese supplier but to me, 9.5 months to get a simple part is beyond ridiculous. That’s not why I’m writing this. I took the headstock down to them and it was mere hours before they had it ready for pick up. I was gob smacked. And thrilled. Hats off to them and their crew – a huge thank you.

Spencer HAZARD

Had a GREAT experience..The guys where willing to go the extra mile to help me out.

mike neal

Great place

Tyler Gill

Called in about a part I needed, took me an hour to explain what I was looking for as though it didnt exist. Was told would get a call back after they called the manufacturer about the part. Never heard back. Waste of my time.

John Reimer

Great customer service,

Mike Conway

The best

Tim Mason

Great service! Very helpful employee s

Dom Piluso

I have been dealing with Troy Electric for decades; both for large repairs and small repair parts; Always great service. This time I needed some small replacement parts, late on a Friday. Once again, they came through. Huge Thanks to the guys at Troy!!