Reviews of Kings Refrigeration & Air Conditioning Ltd (Electrical Technician)

Jeff Prime

Went through this company to have a ducted heat-pump installed in my house. The owner was great to deal with. I asked dozens of questions, requested 7 or 8 quotes for different options - which he gave great advice on and responded quickly. Specialists were sent in check all the details to make sure things would go well with prior to the install. In the end we have a great new system that has smart control, keeps every room in the house cool, and is very quiet. One of the bests parts though is that the final bill/invoice 100% matched the initial quote given. I've had bad experiences in this regard with other companies in the past that I pretty much expect some random mark-ups by the end - nothing like that with this company though - they even did a few extra things to insure smooth operation of the system they didn't charge for. The install guys were great, fast, and clean in the install. Would 100% recommend to anyone.

Adam Floris

After having a heat pump installed in a rental unit - one of eight purchased, I called on November 15 to have it serviced. The unit was not working. The service man didn’t come until the 28 of the month to do a diagnostic which showed that a replacement part was needed. Today is the 11 of December and I am being told that this part won’t be installed until the 17 of December. It is mind boggling how a business like this can stay open with such deplorable customer service. I can’t believe that they are so busy that it requires my tennant to wait over a month to have this unit up and running. Knowing that there are other options to have future units installed, I will be looking elsewhere. It’s unfortunate as I’ll be needing another 20 heat pumps. An order that I’m sure doesn’t come their way too often. Pretty sure I can find someone who will be out when I call them the first time. I’d give them zero stars but the review won’t let me.

Zoe McG

Great service, solved a variety of problems for me.

Tom Burkhart

Could not have had a better experience. Bought a home with a King's installed unit. 7 years later still running without a glitch. Decided to add an additional unit for the bedroom cooling. Gave a competitive quote (checked 4 others). Arrived on time, very professional personnel, finished an hour before expected. Perfect install, cleaned up everything, ensured we were happy and explained all features and maintenance options.

Tavis Bragg

System functions great, but sadly missed a rebate I assumed was part and parcel of the deal. It's why we selected them and unfortunately that didn't work out. I appreciate the follow up and phone conversations: my earlier review was in frustration with the loss of rebate. Company is sound.

Allan Bezanson

The parts and warranty guy is amazing. ????

Bruce Whitman

Great company Great service

Niki Ferguson

Great experience with Kings Refrigeration! The technician, Todd, very professional and courteous. I would definitely recommend them to anyone looking for Heat Pump repairs or installation. P.s. The administrator, Karen, was absolutely wonderful and very helpful.

sherri a

They showed up on time, and were finished within the estimated time. The person that came to our house (sorry, don't remember their name) even took off their shoes and asked for a cloth to clean up after themselves.

AlDar Corbett

Don't take care of their customer... all about short cuts & saving the COMPANY $$$.

Doug Symonds

Had a Fujitsu heat pump installed last week. I don't know how well it works as I haven't had time to use it much yet. I told the installers that if they needed anything at all moved to help with the installation, just to ask me. They left my cable box and router covered with drywall dust. Every time I called the company I got voicemail. Fiona who works there told me that they answer their voicemail within an hour, which isn't true. I gave them my credit card information when I booked the installation and they lost the information. This is a classic example of a good small company that is being spoiled by success. Work of mouth advertising is one of the most powerful tools for a small business and I for one cannot recommend this company after my experience.

Travis Meisner

Karen got us booked in at the first sign of problem. Daniel is a wonder worker! Thank you everyone

Michele Kearney

Never been happy with these units or the company from the start. On advise from their representative we got 2 units, one for upstairs and one for downstairs. Was not good advise at all. In the winter we NEED to use oil because there is insufficient heat from the heat pumps to keep us comfortably warm. I called an engineer out to test the unit because lukewarm air was coming out , only to be told the unit was working fine, i was sitting in the wrong spot!!! i was less than 10 feet away from the unit sitting on the sofa! I was also told by the engineer that i needed to put a curtain across my hallway to stop any heat from escaping down the hall!! If any doors are closed, you will never get heat to these areas, but unfortunately for us our only option was to do that to try and trap some heat in our living room, therefore once you move from one area to the next you can feel the change in temperature because it has had no heat whatsoever. We decided to use these units for air conditioning only in the summer, we have already had to get the engineer out to repair the upstairs unit, the coil had leaked so there was no gas/refrigerant therefore could not cool. BEWARE of the call out charges $83, by the hour, plus you pay for their travel time and the product they are replacing, our units are still under warranty yet we still had a bill for over $200. It also took them several trips out to us to figure out the problem and another week or so to come back to replace the part. If i could return them and have a full refund i would do it today, they are not worth the money and the company follow up/engineers leave a lot to be desired. Would i recommend, NO. Save your money and your heating bill costs too, our bill was never any cheaper using these units than it was using oil heating all winter.

Salina Clarke

Was contacted by my husband for a quote to have our heat pump disconnect.(This is the company that installed the ns power program) He told them that the cost was to much because they were out of town. The lady(he didn't get name) said if they had someone in the area they would call him and let him know and he would only be charged for an hour. No one called this happened on a Thursday so he waited and called them back on monday June 3rd. Asking if anyone was going to be in the area because we were starting renovations at the end of week so he would call a local company due to cost. They told him someone was on their way. He said ok and didnt think anything more about it. 10min later a guys showed up and disconnected the unit and was gone in 30min. On June 11, 2019 I recieved a bill for $361.00 in my name. I never spoke to this company. Everything aside. This company okayed work to be done and billed me with out ever speaking to me on the phone the company sees no issue with this. Privacy is not a concern or a care for them it seems. I am willing to pay them for 1 hour and be done with them and that is not good enough for them. All ready filed my Complaint with the better business bureau.

David Schofield

Very poor service. Second year in a row Fujitsu heat pump done in by lady bugs. Had part in a couple of days, promised 86 year old mother they would come out and repair in ten days, now not able to do it until the 16th. Would they want their parents cooking in the hot summer heat with no A/C, I think not. Good installers, but very poor follow up service.

Terra Sanford

We had an person come to HRM and give us a quote. He didn't really give us any information other then brochures, and seemed offended when I asked how he arrived at the sizing of the heat pump needs since he didn't look much around the house (every other company that quoted us measured rooms, etc.). He was in line sizing wise with other quotes and came in far below others cost wise. I did get the sense he was perhaps nervous being in the city since we are in a pandemic and state of emergency. We didn't receive a confirmation call to confirm the night before which I found odd. The installers showed up earlier than planned and were just the most genuine people you could ask for. It was a miserable day to install as we were receiving rain from a hurricane system. The guy inside was friendly and chatted with my son who was very interested. The work was done cleanly and efficiently. Overall we saved serious money by going with a company not based in HRM but who services Nova Scotia. We received a $250 maintenance package and a weather shelter as a promotional bonus.