Reviews of Reliance Heating, Air Conditioning & Plumbing (Electrical Technician)

Sandra Basilone

Great service from Chris( plumber) and Nick(electrician)... between hot water tank issues and kitchen and bath issues... these gentlemen saved the day!!! Great job!!!

Canadian Tapestry & Texture Centre

Chris and John were just amazing! Great customer service. They explained everything I needed to know about my new unit for water filtering. They wore masks, and eventhough the tank wasn't the one ordered, they made sure the rescheduling for me would be soon. Very nice guys! Plumbing technician 110084 Thank you for your time! Great recommendations!

John

A very thorough and professionally conducted furnace and a/c inspection. I appreciated Tim's advice in many areas. December 2020. I just had Ian from Reliance here in Kingston repair my furnace, and this in mid-December so a dicey time of year for a furnace to be out of service. He did a great job, taking the time to trouble-shoot, explain what he was doing and come to the root of the problem - a malfunctioning capacitor. All within an hour. Ian is a very personable and competent technician. My opinion of reliance is boosted considerably!

Gary Kyte

The service person John, very pleasant, very diligent would not hesitate having him show up again. Showed up on time, assessed the hot water tank, had it replaced within a few hours. One very pleased customer. Thank you John, hope Reliance know and appreciate what a benefit you are to the company.

Richard Bowlby

Came to address a problem that was quickly determined to be nothing. The technician was friendly and knowledgable. I didn't leave 5 stars because he didn't actually do anything so I can really rate the work. I am sure it would be great as well, but I can't say as none was done.

Aldo Ramirez

Water heater stopped working and started leaking. Technician came the same day to contain the leak and replaced the unir within 2 days (during the weekend). Call centre staff and technicians were friendly and efficient. I am happy with the service received.

Penn Kemp

We found the sales rep. to be extremely helpful and the installation smooth. We are very pleased with our new furnace/a.c. What a difference in air quality and even heating! Thank you, Reliance, especially Joe Eckert, for your speedy response when our old furnace died... in November cold!

Moira Barnes

Duct cleaning done by professionals! The Reliance team did an excellent job removing years of dust and debris from our ductwork and did not leave a trace of their work once completed. They were friendly and respectful of our home. They use the latest technology and do a thorough job at a reasonable price. Highly recommended!

Ardan Hennessy

Experienced Techs. Good advice and a friendly chat.

John E

Chris did a great job fixing my water heater today

HousedHorse

Reliance installed my new furnace on time and under budget. The salesman I worked with was both friendly and professional and delivered unparalleled service. The installers worked tirelessly to get the installation done correctly and promptly. 10/10 service!

Dennis Darnley

We had an issue with the humidifier. The technician was very knowledgeable about it and adjusted things accordingly and replaced the humidifier filter. If there was a 10 star review I’d give it......????????

Bejan Etezad

I have been with Reliance for several years and am VERY satisfied with their service. We recently had an issue with a sulphur smell. We called Reliance and a gentleman named Chris came. He not only fixed our problem, but he went above and beyond. He tested my water for iron and salt, helped me understand my plethora of machines that are cleaning my water, and helped me set them to cycle in the middle of the night rather than in the daytime. He didn't have to do any of that, he could have simply fixed my sulphur problem and left. But no, he took the time to help me out. I am very happy with Reliance. And thank you Chris!

T Y

Friendly. Timely and well knowledgeable staff

Penny Hodges

The only reason I am giving 2 stars is because the crew that installed our equipment and cleaned our ducts were helpful, friendly and professional and this was a 5 star service (shown as 1 Star) and the second star (also 5 star goes to Hayley the complaints rep I have just spoken to) - I am deducting 3 stars for the Customer Service call center and the Sales Rep. who forgot to remove the maintenance plan for the furnace and AC (this is included when you rent the equipment) I have now been on the phone for nearly 2 hours. I have been transferred to 5 different departments and cut off twice. I have had to do DPA 5 times and each time they confirmed they have the correct telephone number for me but no one - including a manager/supervisor called me back. I have worked in Customer services for 25 years and i have never come across such poor service . Needless to say as it stands at the moment I DO NOT RECOMMEND RELIANCES Customer service line

George Rollins

Plumber show up on time . Called with HIS ATA , Covid precautions taken . The young man was curtious , friendly knowledge and honest when asked his opinion . I was extremely pleased with the result . George Rollins

Gayathri Tilak Singh

Chris was very knowledgeable and quick with fixing all the plumbing issues in our house.Keep up the good work.

Al Ric

Best service ever!! I am now an even bigger fan of Reliance's services. The service expert that came to help us with our plumbing problem was awesome. The solution was elegant, simple and saved us a big headache in the future. I highly reccomend using them, we will be looking to them for future updates of our equipment, I can't express my relief that they resolved our issue.

Bernice Collingridge

Paid attention to customer requirements

Marina Apperley

Great service (re: hot water tank rental and repair) - professional, quick, affordable, and conscientious. Thanks Reliance for making sure my hot water tank was replaced so quickly. Both technicians (Sid and John) were fantastic. Definitely recommend.

michael sutherland

service was very prompt. parts arrived same day. technical was back to install new parts before dinner time. very satisfied

Andrew Arseneault

Excellent service, great value. Furnace stopped working, no heat. I called Reliance (Ottawa) because I heard positive things from coworkers. They were excellent to deal with, very friendly and knowledgeable office staff and service techs. They were able to get me back up and running in no time at all. They will be my first call if I need service again. Thank you Jesse, Raymond and Alain.

helene mcinroy

Excellent service! The guys were amazing!! Thank-You

Greg Cavano

Barry came out to get our furnace going after multiple system lockouts. He not only fixed the issue, but also took the time to walk me through the possible reasons for the issue to occur, and a complete step by step explanation of how the furnace runs, stage by stage. He was thorough with the job, and gave great recommendations for how to keep our furnace running in peak form.

mary bray

We totally loved the very friendly men that came yesterday, they wore masks, put down red carpets on the way to furnace. very smart, answered all our questions & remained calm, thank you for new furnace & A/C

Jan Fitz-Henry

Tim from Reliance came and helped me to install a Nest thermostat that had to be required at the blower. Very professional and actually works educated me on the wiring for future reference. Learned a lot and had my Nest installed Thanks Tim

Thomas R Dean

The inspection done today by the serviceman was great. My only complaint is the time I waited. I originally booked the appointment on line two weeks ago. I got a confirmation email. I waited at home for the entire appointment two weeks ago. When I called in because nobody showed, I was told there were "problems" with the online booking system. The only available time was 1.5 weeks later (today). I'm sorry, if your online booking system isn't working, you don't make me wait another 1.5 weeks.

Rukshana Behjat

The guy who came to fix my bath tub was very good very nice gentleman I m happy with the company service and the gentleman service who came to fix my bath tub Thank you

William David Walker

Tim at Reliance and his team were awesome with getting in to get the job done efficiently and for a good price! He was great at communicating and was professional in all areas to do the work needed to our basement venting in order for the system to work properly! Thanks again Tim and team!

Matthew Irvine

Tim came to save the day at our house today, around 2pm. His expertise and skill is truly second to none. He is one of the best service technicians I have ever dealt with. I would hire Tim today to work with my web design company if the position was open. Even more, I had an issue with my thermostat after Tim left. Tim called me from his personal phone and promptly returned to my house Saturday morning to correct the error. We are all set and I want to thank Tim again. I highly recommend his services.

Richard Caruso

Great service the same day. The serviceman was very knowledgeable about the water heater and how to reset the computer. He showed me how to reset the system if needed in the future. Also advised me the dip tube needs replacement soon.

maziyar madani

Recently I have moved to a house that hot water tank is belongs to Reliance. I received the bill with delay and now I have to pay the late fee because they did not send it on time. also they are asking for three months in advance payment when I did not used their services yet. when I asked for monthly payment , then I was told to set up pre-authorized payment and they called it option. this is not an option, you are forcing customers to pay three months in advance from their pocket when they did not use your services yet specially in this COVID-19 situation that people are struggling. Forcing to set up pre-authorized payment and then charged them whatever you want and then customer should run after you to get the extra money back. I do not talk about the customer service because they were horrible. Now the owner will place a comment that say please provide your account number and full description of the issue to resolve the issue. I wish I could give them zero star, one star is also a lot for them. Nicole, in response to your message, if you would like to do something, please let your customers pay their invoices monthly without forcing them to accept pre-authorized payment.

Dana Anbar

HORRIBLE costumer service. Never again hiring them.

WilliamandMary Watts

Excellent service work done on my hot water tank. All my questions were answered, Work area was left neat and tidy. A huge thank you to Adam for the professional, friendly service.

Ali Shah

5+ stars for the technician Scott. He was so caring and professional. 1 star for Reliance. We were without furnace working for 3 weeks. Unreliable and unprofessional. Finally sent Scott at the end but otherwise left us in the dark and with another unprofessional for weeks.

Leslie Pottage

The techs were very friendly and professional. They arrived on time...although we ran into a problem they were willing to return the next day to rectify the issue and were in and out very quickly. No mess left behind.....would recommend their service

Wanda Reddekopp

February 2019 our 50 year old furnace gave up the ghost. We called Reliance. All of the people we spoke to or dealt with were friendly, professional, knowledgeable and helpful. Each time we were sent a customer satisfaction survey - we responded positively. But the bottom line is - since the initial installation - we've had 6 visits of repair guys! (All Reliance persons) Either a heating issue, and AC issue or a humidity issue. Each time - something wasn't set right. By the time the problems came to light - the survey was history - with no opportunity to express our dissatisfaction. I sure hope everything is all set to continue working now. What a pain.

J C

We had our furnace quit working over night and had no heat in the middle of winter, an appointment was booked and our technician arrived early morning. Our tech Greg called prior to arrival advised of eta. Extremely punctual, and showed up when advised. Came prepared to enter my home in (PPE, booties and tools ready) Quickly diagnosed the issue, and ordered parts for permanent fix. Greg was extremely polite, and took extra time to explain how the furnace works and why the part that malfunctioned caused the furnace to stop working. A step above what he is here to do, I definitely appreciate the extra knowledge. Thank you Greg for your quick friendly service.

Alan Barlow

Technician arrived when promised. Very knowledgeable and helpful. We were impressed by this level of service.

marion lennox brown

Associate was professional, knew what he was doing and very respectful. Very pleased with associate as he explained the problem and how it would be fixed. Was very refreshing!

Tîμ ß

The tech arrived within the timeframe he specified, was personable, experienced, and his maintenance inspection was methodical and efficient. Thanks, Rob.

Peter Baker

We had a new furnace and heat pump installed. The Team that came to do the install did a preinstallation inspection to ensure everything would go smothly. They were very respectful and kept me informed as the work progressed. The system started up with no problems. I highly recommend Reliance and this Team in particular. The Sales Rep followed up the next day to make sure there were no issues and to see that we were satisfied. That's good customer service. Thanks Reliance.

Jeff Leeder

Great install. Very professional. The installers did a great job. Very professional and had great people skills.

Jerry Whelan

I was most impressed with Will, as he offered tips, advice and information for all the questions I had for him as we just moved in last fall and this was our first maintenance service since here so lots of questions and he invited them all, I was quite pleased with his job performance and I felt like for the first time ever being part of his job maintenance as he told me what all he was doing. I thought he went above and beyond hid job. Lookin g forward to the same kind of work performance in the coming years. I like to add that he was very friendly and carried himself well, polite and even used footware covers , masked as per covid rules.

Kirsten Walt

I have had 3 different groups of people in within 24 hours to inspect, replace and repair my hot water tank and valves. The person I talked to on the phone both times I called was polite, professional, friendly and seemed to genuinely care about the problem. The electrician, plumber and hot water tank installation crew were all great! They asked if I had any questions and went out of their way to explain things and make sure that I was comfortable. The customer service experience has been absolutely fantastic the only issue I had was that as a renter I wish they would have been able to direct bill my landlord instead of billing it my account and then get reimbursed from the landlord.

Kate

Ian was knowledgeable, pleasant, and very helpful. He did a great job fixing our furnace!!!!

Dora Cruceru

They are an absolute nightmare to deal with! The furnace we bought from them had issues from the beginning. Every time they sent a tech out they said there is nothing wrong and the furnace got worse and worse to the point where it now completely stopped working in the middle of winter. You are not able to speak to anyone in Canada on the phone from this company and they will literally leave you to freeze if your furnace breaks down in the winter. We had to pay another company to come fix the furnace even though it's under warranty because their techs keep saying there's nothing wrong with it. Beware! Do not buy from them!

George Simpson

Scott was friendly, professional and knowledgeable. Great service!

Wes Holman

My very old furnace died on a Friday overnight while I was working at the end of January. Needless to say I returned home to a very cool 50 degrees. I contacted Reliance on the Saturday, and was very impressed with their commitment to bring me a completely new system by the Monday. I would especially like to thank Amy Crews who took care of contacting and dispatching her Home Comfort Advisor, Carlie Papazian to my home that very Saturday. Carlie was knowledgable, and very helpful. She and Amy were able to get me a complete new system of furnace, and AC that best suited my property and needs. They were both in contact with me throughout the process to ensure that everything had met my expectations. I would not hesitate to recommend both Amy and Carlie to anyone looking to replace, or upgrade their homes heating, cooling, or hot water systems.

Josh Turner

Worst customer service. I've been trying to contact them to cancel my hot water tank rental for the past 3 days. I get put on hold and have been waiting up to an hour each time. They have no issue picking up their phones for new customers but once you request to cancel your account they place you on hold. I am resorting to writing a review on Google for someone to answer my request to cancel my account. In September I required my hot water tank to be repaired, it took THREE separate visits to replace the plastic spout to a brass spout. My hot water tank was leaking for almost a week straight before they could fix the problem..... Oh if you love a call centre that is not knowledgeable after hours then Reliance is a perfect fit for you. I've switched to Home Aire Care and am thrilled that I can speak to a person who knows how to provide excellent customer service.

David Davidson

Reported the presence of a warning light on our furnace Thursday night, furnace was still providing heat but just this yellow light. Service arrived Friday 4pm and determined that it was a normal state, not a problem at all. Kerry was very helpful, showed me where the user codes were located inside the furnace.

Nancy Bygrove

I am very happy with the response time of Reliance. The technician was knowledgeable and friendly and explained the water heater problem to me. I am a single mom and I get nervous when things go wrong with my house, but I felt comfortable and confident dealing with Reliance.

Brian Cumming

Knowledgeable sales rep; good competitive prices and equipment; excellent and timely instatllation. thx.

N Y

Had an issue with our furnace. We have been paying for reliance system protection since buying our house, covers you for all repairs. Called reliance and the technician was at my house 10 minutes later and promptly fixed the issue. Amazing. Highly recommended.

Sherry B

This was a call for Electrical problems. This would be the second time I call with a list of things to be done having to do with electrical problems at my home. Mike who came came for the second time was just amazing! Not only was he very knowledgeable and quick to know how to fix the problem, he was very courteous and professional. Everything was done and replaced if it needed to be . I would not only recommend the Reliance’s electrical, heating / ac as well as plumbing maintenance programs for very little a month. But if you need a great and knowledgeable electrician- I highly recommend You ask for Mike.

Alison Pinkerton

Brendan and Kyle were extremely efficient and professional in their installation of a SmartAir5000 furnace. All aspects of the new furnace were explained in detail and are easy to understand. Excellent service! Friendly and trustworthy service technicians!

Diane Cooper

Service man (Kerry )was prompt, courteous and well informed. We are very satisfied with Reliance and have always been able to count on them for service.

Marissa Fosse

If you're looking for a company who will book you an appointment, never show up, and tell you after 3 follow up phone calls that "someone will call you back" but will, in fact, never call you back, then "Reliance" is for you! This is the most unreliable, least customer focused company I've ever dealt with. I guess they really don't want new business if they won't even show up to an appointment or call me back to explain what happened.

Darren Clark, U.E.

Replaced leaking rental water heater with haste and hassle free. Made call Monday afternoon - Technician here, completed replacement, cleaned up and gone by 11:00 Wednesday. Extremely satisfied.

Laura Loader

Great service and response! The installers of our air con were polite and professional, neat and explained everything. When a minor fix was needed the repair person was dispatched quickly and again, professional, friendly and courteous. Great to work with!

Scott Brown

My hot water heater suddenly failed so I called Reliance. They had a technician at my home within and hour! Barry was very efficient with the repair and courteous. Thanks Barry!

Anabel Almeida

Called Reliance today for no hot water issue at my elderly parents' home. Thermostat replaced one month ago, but now no hot water again. Was promised that someone would tend to it today by 8pm or perhaps a bit later. No one showed up, and no one called. Currently on hold now for 1 hour and 15 minutes, trying to get through to their '24/7 - 365 days a year' number. All I want to know is if someone will show up tomorrow. Ridiculous. I think perhaps that only one person mans the phones for all of Ontario past 8pm.

sharon holland

It turns out I was sent the wrong iron filter to begin with a double tank when it was a single tank that did the job better. The plumbers sent here to do the work they were told to do were great however unfortunately once a sale is made by salesperson zero follow up happens! If you have issues they almost never get back, always have to call to speak to a manager or try to, that's never an easy task either so far.

JasonsVoice1

Curtis and Mike were amazing, professional and worked liked dogs in the heat to get our new a/c and furnace installed. They were very nice and answered all of the my questions and kept their heads down and worked like trojans all day to get our new system up and running smoothly. Could not be happier keep up the good work and give those lads a raise. Sincerely Jason Portieous

Lisa Blair

The gentleman who was assigned to repair our noisy furnace exhaust was fantastic! He was kind, diligent, and thorough!

T & S Tucker

Excellent service! Problem fixed and process was explained in depth. No charge to us...all covered in plumbing protection plan. Definitely recommend Reliance! Great customer service!

Lisa Tripp

The plumber was professional, on time and fixed my toilet quickly. He told me about other services and gave me a very informative sheet with all the services included in my protection plan.

Brenda Myers

You should know Tim Pierce was just here servicing our furnace on our new home. He had a calming professional demeanor and explained clearly all the important details for the care, use and maintenance of our equipment! His suggestions were valuable and cost effective! I am sure you realize he is a valuable asset to your company! Thank you!

Theo Graham

Bought a home that came with an 13 year old Hot Water Heater, tried to cancel the account and just own it outright. Reliance wanted $400 to buy it out. Or $150 for removal of it and pick up. (They charged the previous owner $35 x 12mn x 13 years = $5,460, without a single visit, single upgrade, or repair) I told them they had made enough money on this water heater, roughly 3x over it's value. The Customer Solutions person, corrected me and said more like 4x. They offered me a deal of $200 to buy out the account, which is about $200 too much. Or they could pick it up for FREE now. I phoned back multiple times to get clarity and discuss this matter, but Reliance is only interested in renting forever and when you're done with them....charging you on the way out the door. 0 of 5 Stars. The business model this company runs is pretty low brow.

Jean-Francois Godbout

So I called them because I have a pipe leak in my house. They told me that somebody's going to come the day after from 4:00 to 8:00 PM. So I mobilize myself at those timing waiting for their personnel, even if I had friends activities during that time, but I thought that a water leak at my house was more important than a friend activity. So Im waiting and at 07:50 PM I called them to let them know that their worker never came yet, they told me he was on the way and will arrive soon. So eventually he never came. I called them the next morning and I ask them nicely and politely what happened for them to let me down like that. They told me that they are sorry by reschedule me an appt the next day. I told them that I will call somebody else and thank you. Bad experience with a company that I'am a customer since I got here in Kingston because im renting a water heater from them. They really need to review their customer service policy when its time to serve customer.

Matthew Cook

My furnace stopped working overnight, I called Reliance 7:30 in the morning and they had a tech at my house before 10am. He found the problem, found the replacement part in stock at a local supplier and had the issue resolved and my AC running again before lunch. Very happy with the service technician and the maintenance plan, saved me hundreds of dollars.

Emilio Ciccarelli

Greg was excellent and Reliance has always been there when I needed them!

Nicole Lucas

Fantastic and very professional from start to finish. They helped us with getting a new furnace, central air installed and even helped us with our electrical panel upgrade! 10 of of 10 would love to have them back for other upgrades. Thanks so much!

Don Rioux

Excellent service! The technician was friendly, especially for a Sunday call, but above all very knowledgeable. It took him no time at all to find a broken wire on my A/C. Once the wire was fix he insisted in ensuring that the A?C was outputting the right temperature and everything else was up-to-par even though I said that it everything was working fine now in the the house. A very satisfied and now "cool" customer. :)

Elizabeth Macdonald

Water heater assessed to determine cause of ongoing noise .. conclusion: boxes placed too close to air intake grill ... action: boxes moved and space around water heater opened up

Erin Priest

Very professional and quality service. Explained everything in detail. Highly recommend. Same day service!

Kathy Bedard

William #112155 came by for a maintenance check on the air conditioner. He was prompt, polite and very professional. He made time to see if I had any questions and answered them all. Maureen

Pierre Atchison

Excellent service and highly professional, Bill went above and beyond to get our hot water back up and running.

Roger Barker

Commercial customer. Called to have our hot water tank serviced on Thursday November 4. They came and a part needed to be ordered and it was ordered by 3pm for next day delivery. Then when part was shipped directly here, I was to call them to have the tech come and install it. Friday comes around, no part, no call. Called them to see what was going on at 1pm. Customer Service lady just said it says part is being shipped and should be in a bit. I called again just before dinner, and the next customer service lady said the shipping date was changed to Monday. This was frustrating as this is for a restaurant. Monday November 8 comes around and the part shows up. Says it came from a Kingston company and was shipped by Purolator. Called customer service spoke to a gentleman to get it installed. They showed up but the tech was not a commercial tech and said he would do his best. He got it up and running but didn't wait to see if it was going to work. The temperature on the hot water tank got to 100 degrees and the same error message came up that was from Thursday. And this part was suppose to fix that issue. Called them back 10 minutes after the tech left at 2:23pm. Spoke to Customer Service and he said he would get someone here between 4pm and 8pm, I said let's make sure it is a commercial tech, and he said of course. I agreed. Along comes 6:30pm and no one here so getting a little concerned. I called back and spoke to another customer service person and this was another gentleman. I asked about when the tech was coming and it took him 4 different times to find what I was calling about. He then told me that no service call was made. I was upset at this point because this is a business they have put on hold since Thursday November 4. He said the best he could do for a tech now was Thursday November 11. I said no thanks that treating a customer like this is very disrespectful and that his company would be getting a bad review. So here it is!!!!!! Attached photo of the same error message from Thursday and the start date on the work order sheet.

Lise Allin

Reliance's (excellent) plumber Paul Lesage came over today...on a Sunday expecting to repair a small pinhole in the hot water pipe for water leaving the water heater. He fixed this right away then spent a patient two additional hours tracing, cutting and removing L joints to finally find one in which a tiny plug was stuck, occluding the hot water pressure in all eight sinks and three showers in out B&B. Paul, you are our hero! All good now...and I'm one satisfied customer! -- Lise Allin, Owner, St. John's Inn

Kay Laz

Bill Melbourne was friendly and efficient. Having the protection plan in place meant I didn't have to worry about what the cost to me would have been.

Cindy Chatham 04 chatham

The service tech (greg seely) was very friendly, and seemed trustworthy. Although he couldn't answer all of our questions, he promptly set up an appointment with someone who could. Will use reliance services in the future.

Michael Deloughery

The serviceman (can't remember his name - he's team member 3621) called first and arrived when he said. He was quick and thorough and polite. This is why I switched to Reliance years ago and have always had great service.

Vanessa Meesters

My parent use them to repair the pipes under their sink and were very impressed and would recommend to others!

Ben Leung

Very quick response, service was excellent.

Mario Pagliarulo

Excellent plumbing service for low pressure from kitchen faucet and broken pipe replacement for furnace humidifier

Oceanna Jewell

Chris was great! Very friendly and knowledgeable about he products. He was fast and courteous. All my reliance interactions over the last 2 weeks have been good! Guys have all been nice.

Mike Powers

Technicians were courteous and professional. Hot water tank was replaced quickly and in less time than I expected. The clean-up was very well done and wouldn't of known they were there except for the new hot water heater!

Ashley McGraa

My service appointment was set within a few days of my call to the company they worked with my schedule which was a bonus they had tons of available time slots. Chris was the tech that came he was polite and professional. He came in with a smile and friendly conversation, put covers on his feet so he didnt track water on my already dirty floors. He was quick getting the job done!!! Thanks Chris!!!

Duncan McDonald

Our old water heater stopped working, we knew when we bought the house it was on its last legs so were prepared to replace it with a rental from Reliance because we'd used them at previous residences. We called them first thing the next morning and they were out to us (an hour from Kingston) with a new tank that afternoon. As it turned out the current one was installed with many code violations so we had to work through alternative solutions with them and they had to return a day later. The entire crew was professional, friendly and efficient. We now have hot water and are very happy about it!

Tyson McConnell

Asked to get an Ethernet cable installed from one end of the house to the other, finished the job quickly and were very friendly. Would recommend.

Les C. Cseh

Recently signed up for the monthly plumbing plan, as finding local plumbers who are good and are not booked ahead for the next month isn't easy. Reliance gets you a good plumber within a day, and the plan seems to be a very good deal for general maintenance/repairs. And then I went with Reliance for replacing my furnace and air conditioner with a very efficient and super quiet Carrier system. Both sales reps I dealt with were professional and not pushy, nor did they require a 60-90 minute selling appointment. Customer service and installers were very responsive, they let me know when they were arriving, used masks and distancing. One part of the install wasn't available, so they gave me the option of temporarily installing a different type of filter until the one i ordered arrives, or rescheduling.

Janene M

Rob from Reliance was great. This was a Spring tune-up maintenance. He was able to look at our furnace and change it to be from constant low-heat to the two low/high heat, plus also confirm that the A/C install in December 2020 was OK and we were good to flip over (eventually) for summer heat. He replaced our thermostat as it apparently wasn't working properly. Thank you for great service!

Robyn DeGray

I had my ducks cleaned for the first time and it was a great experience. The guys took pictures to show before and after and even showed you the filter when they were finished. They were neat, tidy and left no mess behind. Great job!

leslie

William arrived right in the middle of the time window, called when he was minutes away and super friendly. He showed me how the humidifier worked and how to maintain it. He answered questions before I even knew I had them and asked if I had any more several times. I find William to be very pleasant, knowledgable and efficient.

Emily Bergeron

The sales rep, Nick, was super. Provided great advice. Thrilled we called Reliance.

Pamela Robertson

My technician was Sid Morton (#111793) and he was excellent. Very professional and friendly. Explained what he was doing and where the issue was and how it would be fixed. I would recommend this company if all the technicians were like Sidney. He was early for the appointment and very aware of the protocols that needed to be taken during COVID-19.

Gary Petro

We chose to use Reliance as we needed to get our Heat Pump replaced and they offered a full service package at a fixed monthly price which is good on our budget. Both the Sales representataive and the installers were great to deal with. Install was done timely even with the supply chain limitations.

Marv Makulowich

Annual furnace inspection - very thorough and helpful professional advice on maintenance. Only issue that I had was that your telephone receptionist had an extremely strong accent and was very difficult to understand. I was very close to giving up and going to another company. Recommend a receptionist who can communicate clearly especially by phone. Many thx.

mac M

The service was well done, timely and professional. All of my questions were answered. Thank you!

Cinde Schweitzer

Satisfied would be an understatement regarding the service I received from a polite, informed , and courteous technician - Chris Meade- who serviced a water heater at a rental property under not the best of situations. I received product information additionally which I found helpful and cost effective and am now seriously considering an upgrade in both water heater(s) and furnace(s) in my units. I hope I can take advantage of Embridge rebates should I decide to move forward with rental products from Reliance in the near future, saving literally thousands of dollars along with free installation and upgraded energy efficient products from Reliance.

Asuri Prasad

The team came down to replace the hot water tank at our home. They were efficient and did a super job. No mess very neat work. Much appreciated

Candice Lyon

I had chatted with someone online who was eventually helpful. My issue was that the hot water tank was given back to them and we were still getting bills for something that wasn't connected or on location!!

Kyle Jones

I've dealt with reliance for about 6 years now. I had a furnace installed and multiple hot water heater contracts. I had them come in to upgrade my hot water tank from a 40L to a 60L My payment went from 12$ to 25$ a month which i expected. They put in a refurbished hot water tank that was damaged all along the bottom. When i confronted them about this they told me if they were responsible for the repairs then why does it matter if they put in a used tank? not only is this thing damaged, It's not aesthetically pleasing. Within the first year it broke down and leaked all over my basement 4 times. Each time they sent someone over who claimed it was fixed. The 5th time they finally replaced it and put in a brand new unit. I'm not impressed. Minor issues with their work like venting pipes not glued and just left loose on my furnace outside. Today i called to attempt to set up pre authorized payments and they told me i would have to print the form, fill it out and send it to them by mail. The other option is to create an online account. I attempted to create an online account but my bills don't have my billing number on them. So now i have to call and request my account number just to create my account. something that has taken me literally 10 minutes with the utility, gas and other hot water tank rental companies has now taken me an hour. Be careful of rental contracts. You can never own the appliance. If you want to get out of the contract you have to buy out the 5 year term and pay for their contractor to remove the tank. so just to be clear you payed for the thing many times over and they remove it and use it somewhere else. I won't be giving them my money again in the future.

Lauren Parker

Amazing company to deal with. Thank you Reliance!

Jack Bakker

Mike was awesome. Did various electrical work for us. Would have Mike from Reliance back anytime. Great work.

Stephanie69 Couch

The tech for our boiler system that came out was awesome! Explained so much and in terms it could be understood by a non tech person. I believe his name was Barry. Highly recommend Reliance and their staff

Monica Burger

This is the second time I have used Reliance. The first was for an emergency call for my AC unit. The problem was resolved quickly and efficiently, the technician was very helpful. This is my first experience having a furnace and central AC unit so I decided to sign up for the Protection and Maintenance plan for my AC and furnace. Greg came to do my 1st yearly maintenance and I found him also friendly, and efficient. He showed up on time which I appreciated and he explained some basics to me, which I found helpful. I feel that with my plan and the service I have received to date that I have peace of mind. Thanks

Sandra Delorme

I thought the Maintenance person was awesome , he knew what what likely wrong with the furnace and it fixed quickly and the furnace is working better then ever! Thank you!

Android C

I have a tank from reliance. I had it upgraded the other week. I mean they respond fast enough. But with the price of copper watch what they do in your place. The tech who replaced my tank saw my setup and cut out a huge piece of copper pipe and replaced it with plexy. No reason to do it he just wanted the copper for scrap. He also wrecked the main line water valve to my house which is now leaking. So I have to do an emergency water shut off to my house with the city to replace the valve myself...

Tina Devenney

I have a plumbing plan with Reliance. I have had to use it a few times and the monthly charge which is very reasonable is well worth it. Yesterday we had a pipe leaking in the basement. I call Reliance they sent a plumber out and had the situation fixed in no time. The plumbers name was Chris. Chris was very knowledgeable and very personable. Reliance has just introduced an electrical plan which we are considering. I would highly recommend Reliance for this service. Worry free.

Ronald Beehler

Reliance maintenance yearly checkup went extremely well. Your man was punctual to arrive, pleasant to talk to, and very professional! We are very pleased with his work. We can say "a job well done".

Angela Finlay

Great service provided by technician Rob yesterday. Friendly, on-time, professional - spent time explaining things to us, and gave us some very helpful hints on our equipment (recommended a cheaper and more effective furnace filter, for instance). Excellent customer service!

Doug Menard

Very professional and efficient.

Gary Burridge

When they were running late I received a phone call. The service technician also called. He was friendly,informative and skilled. All my contacts with Reliance have been of a high caliber and I have been very please with the results. Could not be better !

lakshay raheja

Extremely unprofessional and not responsive at all. I have been trying to book an appointment for more than 40 days now to replace an old exhaust fan in the bathroom. They booked me 4 times and cancelled the appointment ever time at the last moment. Now they told me that nothing is available till August. Because of the delay on their end, the return policy on the exhaust fan which I bought has been expired. Now in case of any issues with the fan, I will have to bear all the cost. I am extremely disappointed and I am looking forward to discontinue all the monthly maintenance services which I purchased from reliance.

Beverly Byrne

Eric St.Amour was the service man who did the work at my house. He was kind, easy-going and helpful. He completed the work quickly and efficiently. I am very happy with his excellent skills.

Fiona Campbell

I had a water softener installed and the technician Eric was efficient, courteous, professional and communicated well - everything from his arrival time, to the installation, to how to use the system.

Colin McRae

Chris and Tyler from Reliance were awesome. Complete removal and install of furnace and AC unit were done in five hours. Home was left clean and tidy. They explained everything they were doing along with a detailed explanation of how to operate the new equipment. These guys deserve a pay raise for sure. Thanks again, cheers.

Katherine James

LAZY, the girl that answers the phone knows nothing of the business she works for. The plumbers tell you common plumbing pieces at Home Depot are hard to find. Lies! The plumbers talk bad of each other. We had to call reliance over and over to have them come back and finish the job. The shower cartridge change out is now a week long project we still have the plumber coming back tomorrow . BRAVO I have the 3 stooges of plumbers working on the house I really feel confident about their work and you should too..NOT

Katherine Hall

We moved into a home with an existing rental hot water tank. Calling to speak with someone from the company is more painful than root canal! So we purchased a hot water tank elsewhere, and now have an old rusty tank in my garage because Reliance has locked out their employees and will not accept their equipment back. When you try to speak to someone they try to see you more products or hang up "by mistake", so unprofessional. Do not use this company!

Karen Kelsey

I called Reliance at 7:30 am because I had no hot water. The customer service agent was very polite and helpful. I was told a service person would be at my home within 4 hours and they would call on their way. This enabled me to go ahead and go to work then meet them at my house when they were coming. 2 hours later the service person called and said they could meet me in 30 minutes. THAT WAS GREAT! The service person arrived on time, diagnosed the problem, explained it to me and promptly fixed it. EXCELLENT!

Steve Young

We are on our four week waiting for our dustless heating system to be fixed. We where to receive a call in 24 hrs that was a week and a half go still waiting

Robert Ray

The subcontractor did a very poor unprofessional job on the install. Reliance promptly sent their install team out to fix the botch job. Their install team were extremely prompt and efficient. The reliance employees went above and beyond to ensure customer satisfaction. I have plans for another install. I would use reliance contractors again but not have a subcontractor do a Reliance install - the subcontractor has no vested interest therefore no real pride in the out come.

Marie S.

SO HAPPY with my Service!! Sid was exetremely knowledgeable and helpful!!! He Explained what issues I was having and different options to approach. Definitely recommend Reliance :)

Richard Tompkins

Flawless - service defined. Thank you!

HEATHER BLAIR

I’d like to thank Ben, Curtis, the two Mike’s and Nick for the install of my new furnace and air conditioner. They were all very knowledgeable and congenial. I’d be happy to use their services again in the future. Thank you!

christine cheeseman

The two Electricians arrived on time were polite and professional. Did way more than I was expecting and offered great advice. I felt like friends had come to repair my electronics.

Steve K

Not impressed by product but repair service is 100%. Technician, once again arrived on time, was courteous, and thorough. Unfortunately I have had 6 repairs on the same new power vented hot water heater within 2 years of having it installed. If reliance ever improves their product selection to match their service they will deserve 5 stars and have more satisfied customers.

kelly thieroff

Quick repair of hot water heater.

Troy Tahhan

We had two great guys great attitudes very professional called before they came and installed and cleaned up after they were done Thank you so much !!!!!!!

Amber Wease

Have been having issues with hot water tank going into vacation mode, was 2 weeks dealing with other rental company and found out my rental was taking over by reliance and I couldn't be happier. I called and a technician was set to show up between 1 and 5 they showed up within a hour of me calling and fixed the issue as well as explained everything to me and reasons as to why the issue happened. If I could give 10 stars I would, thank you so much from Ian at reliance you made a bad experience much better.

Marianne Walsh Martin

Chris 110084 was very knowledgeable. Good at sharing information with an 'elder'. Determined to install the softener. Created a plan and followed through to a successful installation. Very diligent. He rescued a 'no installation' and turned it around to a successful one adding 2 hours to his job here. Thanks, Chris. Marianne

Ashtin Mountney

Chris and Andrew are absolutely amazing! Chris even got my tap in my bathroom to work again without me having to buy a new faucet which was fantastic! Thanks again Andrew and Chris you guys truly made this an easy process and we're very willing to explain everything and answer all my questions. Thank you so much!

Shannon Guy

Called as hot water tank was leaking. Told could not get appointment for 3 days. Leaking became worse, started flooding basement rec room, called back and advised them of new situation, told my appointment was now 4 days out. Called local plumber, was at my home in 1 hour. Couldn’t fix issue as it was a rental but contained the leak. Called contractor re damage cost, $4000, need to ripe up and replace carpet as well as ripping out wall that is wet. Independent plumber and contractor to my home within 3 hrs. Home Reliance not in home for 3-4 days for emergency. Do not rent from this company, their glad to take your money for rentals but when their equipment has problems, they are happy to see your home damaged. Rental beware!!!!!!!

deborah thomas

Chris was great outstanding service. Very polite and a great worker. Thank you for sending him so quickly.

Shirley Savage

Amazing experience having our water softener and reverse osmosis system installed. Chris was professional, explained how to operate the systems in detail as well left the job clean, tidy and neat. I highly recommend Reliance Home Comfort for your water needs.

M

Seven months ago Reliance came into my home for two plumbing issues. The plumber Paul was excellent. At the end of the service I paid Paul in cash the full amount and he initialed paid in cash. Seven and a half months later I get a letter from Reliance that my account is in arrears. (Their accounts receivable must be a mess, who sends a letter 7 months later!) When I called the toll free number the lady asked for proof. Not only did I provide the proof, but the documentation clearly showed I over paid by a couple of dollars. I am more offended that I got the letter in the first place. The lady I spoke with was very rude. I had proof that I paid, where was their proof that I didn't pay? Because I was frustrated and offended I explained I wanted to be reimbursed for my over payment along with 7.5 months interest. The lady said "you only overpaid by$1.68 and you want to be reimbursed?". I said "You wanted me to pay you when you asserted I didn't pay, it works both ways." I further explained if I went into a store and paid $120.00 cash and the bill was $119.00, I would get change of $1.00. It's the principal of the situation. You don't send letters to people when they DON'T owe you money!!! Interesting how she expected me to pay when she thought I owed money, but now that she is in arrears with me she doesn't seem to think she should pay me. Is this how big companies work? Will never ever use Reliance again. Humiliated and Offended!!!

andy sachse

We are extremely happy with the whole installation process. Showed up exactly when they said they would. Both Installers were very courteous and professional, and did their utmost to make the installation of a new Furnace in the middle of Winter as painless as possible. They also were very thorough in explaining the operation of the system. Very impressed! I will definitely recommend Reliance Heating!

Amanda Lafleur

Professional services and the tech was amazing!! Highly reccomend

Arun Mehta

I had a heating & cooling protection and maintenance plan for 3 years. Not once did anyone come for any maintenance work. When I called recently I was told that I should have called to schedule a visit. This defies logic. Most companies would at least call and remind you that a maintenance visit needed to be scheduled. Not Reliance Home Comfort. They happily pocketed the money for 3 years knowing fully well that no one had called and no visits had been made. Shame on you. Cutsomers beware!

Sandra Zellick

Great service! Barry was prompt, polite, friendly and very helpful. He was extremely conscientious and considerate of our home. When leaving, explained what he had done and how we can care for our furnace for optimal results. Great job! Thank you

sheri chaput

I placed a call at 1:30 this morning because of a burning smell coming from my heat vents and the furnace shut off. The best they could do for a priority 1 call was have someone come out 48 hrs later while we are without heat. I have a maintenance plan with them and they have no technicians available. There is no supervisor available. It’s safe to say I will be canceling my plan and in the event a new furnace is needed, I will be getting it elsewhere. No service = terrible service ????

Lynn Sauve

Excellent, prompt service. The technition was very informative and courteous. He found the problem quickly and had our house warm in no time. Thank you!

Dakota Bracken

The guys were great they were super nice got the job done didnt make a mess just wonderful if recommend them to everyone what a great company

Melaine Osolinsky

Tim was reliable, friendly, and efficient with the replacement he did. It was a very positive experience. Thank you so much!

Colin Swance

The technicians was very professional and friendly as he conducted his work in a timely manner

Sabrina Skcih

Did an amazing job. Was very professional and friendly.

rroybarman

Very inexperienced and unprofessional water heater technicians. I called them for a leakage from the plumbing they did when they installed the rental water heater years ago. Technician came in and tells me that they don't cover these issues although they might have installed it in the past. Opens and closes the gate valve for the cold water. As soon as he leaves, the gate valve starts to leak as well. Later on in the day I myself fixed the original leakage issue. Regarding the leakage on the gate valve that the technician left behind, when booked another service call, the next day, another technician phones and addresses me as "hey" as though I am his buddy. He asked me about the issue, and I explained to him what happened. After listening to me, he mentioned to me that it is a common issue, so he'll come and get it fixed with in half hour. Ten minutes later he calls me again and tells me that the leak was already there, so he'll cancel the service call and won't fix the issue the other technician created by messing with the gate valve. Later it took myself and my neighbour about another half hour to fix the mess the first technician left behind. Absolutely unreliable bunch of water heater technicians with whom I would rather not deal with in future. Not recommended.

Pat Laverty

Our furnace quit working at 6 pm. I called Reliance and explained what was wrong. The woman at the service center said the earliest repair time would be the next day between 7 and 11. I said that was unacceptable as we had no heat and I pay for a full service plan. She said she was sorry but that was the soonest we could get anyone. I called another Reliance service number and they told me the same thing. However that service person said let me call and see if we have someone on call that can help. She found a serviceman and he came within the hour and repaired my furnace. If I had not pursued the matter with Reliance I would have had a cold night. That second woman offered the service we expected. The first person was totally unacceptable and made me think we needed to find another company to do business with.

N fre

Sid was the best plumber in the universe He provided exceptional service and went above and beyond to do a great job

Jen Aylsworth

I called Reliance on October 12th as our owned water heater unit stopped working. I selected a new rental unit from Reliance and scheduled an installation Oct 13th between 1 and 5. My husband waited until 4 and then let me know they still had not arrived. When I called the main number they said they sent an email to the installation crew to contact us with their ETA. I left for work at 5pm and then called my husband at 8 who advised they No Show/ No Call. I called customer service who made inquiry and advised that the unit was out of stock. I asked why no one let us know and the attendant couldn't explain or advise what was in stock. Needless to say they lost a contract and we are headed to Home Depot in the morning to purchase another one. Terrible Service!

Liliane Lund

Extremely pleased with the excellent service & customer care given by William (#112155) of Reliance. Took the time to explain every issue we were having with our a/c. Making sure we knew what we should be doing to maintain optimal efficiency. Making sure we had a good understanding of the workings of our unit. Ordered the needed repair parts on the spot, ensuring all issues would be addressed immediately. An A-1, top notch technician!

Phil Neary

Fast, efficient service on my hot water tank Thank you

Mat M

Technicians Conor and Nathan were A+++. Very professional, speedy and friendly service. 3/5 stars because I was without hot water for almost a week. The part needed to be delivered to my house before I could arrange for the repair service. Reliance needs to have a more efficient way of conducting business.

Sarah Batt

We had our hot water tank replaced. First the came and replaced the gas valve but unfortunately that only worked for a few hours, we called and the next morning they came and got us a new hot water tank! Very professional, intelligent workers. They were very clean, careful and wore masks at all times. 10/10 would do business with them again and recommend to other people.

Clayton Dionne

Kerry Roy was very professional, he diagnosed the issue very proficiently. Also order new part for heater that I didn't know weren't working properly.

Maryjane Munro

Reliance furnace and and central air installers were respectable thorough and tidy they did an awesome job thank you they put in a long day

Leanne Crawford

The workers were polite and did their job without any interference in my day.

Doug & Mary Story

Leaking toilet in en suite. Called around 1:00 pm, technician was here around 3:00pm. Amazing. Fixed the problem fast and efficiently and helped me with another plumbing issue. So glad I bought the plan.

Sylvia Verissimo

I would formally like to thank Barry for all of his assistance and customer care he provided. He was very knowledgeable and educated me on what the issue was, maintenance of my A/C and how often to service the equipment. He took his time to explain things and was patient with me. I was extremely impressed by his customer care and hope that this note could be put in his file, and that he be formally advised on the great work he has done !!! Thank you for the blessing . Sincerely, Sylvia

Matt Mawer

My hot water tank was leaking. I called that afternoon and a repairman was out to the house the next morning. Very professional and fast.

cindy j

I have had such a problem with this company and lack of attention to the customer. I have made calls to this company to have a new hot water tank installed and they did not remove their old non-functioning hot water tank. I have called countless times and booked time off work via Tues and Thurs and waited for a tech s to remove. One day one tech said he can't do it by himself. I waited all day and took time off work to get this tank removed. Did this again and found the techs say they can't remove it not enough clearance in basement..I find this hard to believe we they installed the new tank. I have requested to speak to customer service and they simply say if you tank the tank out yourself we will have a team pick it up at your residence. If I could do that I would simply have taken it to scrap. Secondly I have called to get explanations on billing and they keep adding interest onto my account in a week it is been $30. I have waited on the phone to speak to billing and you get placed in a queue and wait and wait...and the department is only available from 9-5. I cannot access my on-line account as they blocked my access. I don't think that is legal and I am quite prepared to take legal action at this point. There is no customer operations manager as I repeatedly have been denied to speak to them. Also, I understand there are many unhappy customers and Reliance does not care about the customer.

Mellissa Hennessy

had our HRV system looked at. william from reliance was great! he was informative, helpful, and showed me what the problem was and how to avoid moving forward. very helpful and professional !

Ken Norris

Gentleman was nice & polite. Thoroughly went through system with me and maintenance completed - twice ????. Gave us a couple tips to help with humidifier as well. Wore boot covers in and out of house and thoroughly cleaned humidifier and actually swept up the mess WOW. THANKS FOR THE GREAT SERVICE

Gordon Gray

Fast and efficient service. The bottom line price was way less than expected. Many thanks to Kendal, John and Kevin for the superb service and taking the time to explain everything. I would recommend Reliance Home Comfort to all my friends.

Jenn Carefoot

Thanks to William #112155 for excellent customer service

Kesi Isaacs

Excellent service, knowledgeable, and very professional. Thank you Reliance. Archie and Abner Garraway

Andre Pharand

very happy with installation done by professional people recommend the reliance products

Terry Kyte

I had Reliance come to my house today to do some plumbing maintenance. The plumber, Matt, called to say he was on his way and he showed up at the scheduled time. He quickly assessed what needed to be done and began work immediately. He had all the tools, parts, and resources he needed. He obviously knew what he was doing and completed his tasks without issue. He was very professional, knowledgeable and friendly, and made me feel comfortable knowing that my plumbing issues were correctly resolved. I was very impressed with Matt and the work he did. I would highly recommend Reliance, and Matt in particular, for any plumbing issues that anyone may have. Two thumbs up for Matt!

Dawn Pressey

Chris and Andrew were very professional and answered all questions we had. They put the softener in the spot we wanted in a neat and tidy manner. They took time to explain the system. Would recommend them to family and friends needing water softeners. Thanks Reliance Team.

CIndy Jeffries

Tim installed our new thermostat and was a very professional and knowledgeable gentleman he checked our furnace out and it was 15 years old and he said we were on borrowed time which he made a referral to Ben who came and talked to us about getting a new furnace which we decided to invest in within 2 days Curtis and Mike came and installed are new furnace these two gentleman were friendly knowledgeable installed our furnace within a few hours Ben called back to check on how the installation was going and was all completed we are very happy Reliance customers and we will continue to be Reliance customers thank you to all the Reliance team

Melissa

Randy and his team were very knowledgeable and professional during our AC installation. Made sure the new unit was installed in the best location possible and was thorough and communicative throughout the process. Efficient and cleaned up old unit. Would highly recommend.

John Sylvester

The service technician was prompt, courteous and helpful. He pointed out things I should know and promptly followed up with the Reliance office about concerns which they promised to address. Rob was excellent. The only issues were that the air conditioning unit was much older than the supposedly new unit which was installed in 2018 and the service contract was not canceled as the new units were still under warranty.

Amber Scott

What a great team! Friendly service and very happy to answer all your questions. They did an amazing job and I couldn't be happier with my new efficient furnace. Thanks Carlie and Randy for all your hard work. Every girl likes something shiny for their birthday! Haha.

Christine Wheeler

The team sent over to our home (from the point of sale to install) were not only on time, they were polite, professional, thorough and CLEAN. We had a new AC unit installed along with Google thermostat, and Google Nest Protect. We were shown how to download, set up and use all three Google products before they left. Well done Reliance ! We highly recommend this company and will definitely be using them again.

Judy Christie

Nick and Conner were the electricians that arrived to repair my light switch problem and they were amazing…. If all your technicians are this courteous, professional and skilled I would recommend your service to anyone.

Michael Vandertol

Once they have your phone number they call relentlessly trying to sell you on protection plans, I have said no 9 times in 6 weeks. I have asked 8 Times to be removed from the call list and still they call. I am now on hold for 92 minutes to lodge a complaint. The Worst Customer service, I was shopping for a new Hot Water Heater and now I am shopping elsewhere.

Catherine Purdy

Toben came to do a water test at our home. He was very informative and answered all of our questions. We will be purchasing our water system through him when we do our upcoming addition to our home.

Jerry Gaudreau

Hot water on demand unit replaced. Very quick response and installation. Both repairman were courteous and very professional. They were also very attentive to keeping the house clean.

Michael Mullin

Chris was excellent. He crawled around the crawl space until he found the problem. Spent the time fixing it and I never felt like he was rushing to get done. Well done and highly recommended

Cathy Sevigny

Scott was very thorough and professional. Excellent service.

Jenna K

The plumber identified where the leak was behind the wall and fixed the problem. He was on time, personable, professional and knowledgeable. Very pleased.

Tracey Naysmith

We had the guys out last week to install AC for the upcoming summer season and they were awesome. While they were here we mentioned that our electrical panel was a bit of a mess from when we were doing renovations and Nick offered to come back and clean it up for us. He was here today and it looks amazing! Everyone involved was kind, courteous and professional.

Peter Henderson

We had an issue with the toilet. The plumber arrived and stayed 6 feet back from the door. He made sure we were comfortable with him coming in. He asked if anyone in the house was sick. He had all PPE on. He was able to fix the problem with the toilet within about 20 min. He was very polite and professional. I am so glad I decided to continue with the plumbing program.

Ciara Compton

DO NOT EVER USE RELIANCE. Our heat pump was scheduled to be installed today. I took the day for this as I was told they legally needed someone to be home. No one arrived. I called and was informed that the installer had to have emergency surgery and our install was rescheduled until Tuesday. No problem, frustrating that I was never contacted but what can you do. As a result, I was offered to be mailed a $500 cheque due to the frustration - sweet! I was then emailed “I have spoken with both the sale manger and the install manger, and they did apologize about the install has been booked for Mid Aug as they do not have the unit in stock and will have to wait for this to arrive. I have emailed back to follow up and see if we can do it sooner and they advised they will follow up if possible.”........ so was it because our installer had to have surgery or because they never had the unit?! I called back again and long story short they will no longer give me the promised $500 and cannot do anything until middle of august EVEN THOUGH I BOOKED MY APPOINTMENT FOR TODAY 3 WEEKS AGO. Never ever ever use this company. They do not communicate with you, they make false promises and they essentially screw you over. Horrendous service and I will never use or recommend them ever to anyone.

Grant & Jennifer O'Rourke

Great, knowledgeable service every time!

Keven

Had to call twice for warranty repairs and both time i got serve fast once even under 24 hours from the time i called to the time the repairman left the house. Personal are always nice and comprehensible they take the time to listen and explain what happening. Sometimes the marketing department can be a bit much with the promotion and offer's but they usually dont pry or pester people. Would definitely recommend as they are fast and most of all efficient.

Angela Brownell

Bill (the serviceman) called me ahead of time to say he was on his way. He did a thorough job of servicing the furnace and the air conditioner. He showed me different features that existed on the furnace that I didn’t know were there. Very professional and friendly

Chanse and Lisa Holder

The technician Rob was great. He was very helpful. Was able to find the problem quite quickly. Unfortunately our furnace/heat stopped working Friday afternoon and when I called for Emergency Service the call person told me the earliest she could have someone here was Sunday, 2 days later in the middle of a cold spell. I fortunately got the furnace to start again by turning the furnace off and on but it was an intermittent problem so I worried all weekend. Rob explained what was happening and told me how to fix it if it happened again. Thanks Rob not so much thanks to the operator who figured we were okay to freeze.

Geoffrey McDonald

Technician was very knowledgeable and friendly

Amy B

Their phone customer service is awful.. but giving 4 star solely based on the technician. The tech who came today, Rob, was great! Friendly, fast to arrive, fixed the issue quickly and followed covid protocols of course.

Janice Stewart

We have used Reliance for plumbing, furnace and duct cleaning and more and couldn't be more satisfied with their service. Every time I have had to call, the representatives have always been helpful, polite and friendly. The plumbers and furnace and hvac technicians have always been professional, knowledgeable and friendly and not a long wait time for the services either. We will continue to trust Reliance with any repairs and service required

Murray Brown

Hot water tank repair. Past experience with Reliance has been disappointing with vey long waits (sometimes. 2 weeks) for hot water tank repairs. However, today the Technician arrived with an hour of calling, ahead of schedule, and quickly repaired the hot water tank. The technician was polite and very professional. Thank you.

Paul Alarie

The Reliance representative attended my residence gave me a quote and worked hard to even better her quote. She supplied information on their products and was very knowledgeable and forthright about any question I asked. Dates for installation of the products were made at my convenience and the installs were done quickly. My experience with reliance was very positive and I would recommend them to others.

JANE GUSTAR

The service at the residence was excellent. Prompt, courteous, and completed showing the tenant how to fix the simple problem should it occur again. However, the call centre taking the initial all and making the appointment leaves a lot to be desired. It took much longer than it should have to make the appointment with me having to repeat myself several times, and the person on the other end had an accent so pronounceable that it barely resembled English. I actually asked the person why it was taking so long. I believe I am a very patient person, but this was inexcusable.

Soheir Jamani

Installation of our ductless cooling/heating system went smoothly. Staff were very responsive to questions and made sure we were happy with the end result.

Emme Hancock

Fantastic service provided, quick and left the site clean. Would recommend!

Theresa Thomson

The technician was able to identify that the new thermostat was not compatible due to the current thermostat being a communicating thermostat linked to the furnace. Technician was knowledgeable, pleasant and very nice to deal with.

john truaisch

Had issue with our hot water heater. Spoke to the help centre twice and they arranged a prompt repair. The service person Chris was very efficient and very polite. Felt the whole time I was doing the right thing having reliance as my service provider.

Christopher Peters

Absolutely no issues whatsoever. Called and booked an appointment for the next day (Saturday) from 1-6pm. The call centre was very helpful and accommodating. The Reliance serviceman (Chris) arrived precisely on time at 1pm sharp, was extremely knowledgeable, thorough, and paid attention to the details. He also offered us helpful advice should we ever need to fix some simpler things on our own. Wouldn't hesitate to recommend to anyone.

Deb myers

Tim was absolutely awesome! He was prompt, polite, professional and really friendly! I would not hesitate to ask for Tim again!!!

Andy Wood

Ian was extremely professional and polite. We were a quick once over, but he gave the entire heating and air-con system a complete overhaul - Outstanding service

Rojen Diyojen

They did really quick and good job. I was so satisfied by working with Ben. I will definitely choose them again if i need this kind of service.

Mike Sears

After never receiving a bill, and our phone numbers not being on file with Reliance, apparently after 7 years we now have a collections company asking for payment... for a hot water tank rental in a house we no longer own. How could we pay a bill we never received, and never got a single phone call about it? And when I talk to their head office, they say they have nothing to do with it anymore...

noble varghese

As the temperature outside dropped and with continuous rain, I saw a puddle at the bottom of my Furnace. I tried to check for any clogged drainage valves myself at first, but everything was clear. Thankfully, I was still having my Reliance Home comfort coverage and called them, took a service Technician appointment at my convenient time. I received a call before the Technician Ian showed up and he found out where the leakage was happening , fixed the problem in no time. Ian also explained to me what the issue was going on and what's to take care in future, Brilliant service, we are very happy and satisfied that we had this home care protection plan, in fact I added A/C too with my plan last year. A Big Thumbs up. ????

Mick Powell

Very pleased with Reliance! All staff went out of their way to make sure we were satisfied with the job. Everything was coordinated and made easy for us by the Salesperson. Thank-you! Carol and Mick Powell, Bath, ON - May, 2020

Joanne De Jong

The representative from Reliance - Nick came to my house initially to install a new HWT . I really appreciated how quickly they installed this new rental tank for me . Nick did a great job! Very professional. While here we discussed electrical issues that I was having . I was very pleased to find that Reliance could help me with this as well . I had Nick return and he installed a new outdoor outlet for me, that is now professionally installed, with its own breaker, GFI for full safety measures for for hot tub. Thanks for the great job !! I now feel safe . Thanks ???? Joanne J De Jong

Nancy Varley

Booking the necessary service appointment required a great deal of time due to computer issues at Reliance's end. You will, no doubt, resolve them because the customer experience was not well managed. Thankfully, a service call was scheduled for the next day. The service provided by Greg Seeley was timely, informative and successfully completed. He replaced the condensate pump because he had the part with him. Well done!

Susan Constable

Chris installed our combined chlorine remover and water softener. He phoned us and told us when he would arrive, He was true to his word. He was courteous, professional and had a sense of humor. He took time explaining how the system works and how to ensure its smooth operation for the future . Nothing negative to report here. All in all, a good experience.

Samantha Skinner

Had an amazing experience with two knowledgeable gentlemen. Customer service was fantastic on both home based communication and on front line staff. They had a day booked and still fit my home in their schedule that day ! Highly recommend

Cameron King

Price was good, sales associate was good. One member of the three member installation crew was a bit gruff and unpleasant to converse with. Main problems were: 1 - the ac condenser installed was faulty (didn't work). 2 - A ~2" hole was drilled through the wall for the refrigeration lines and improperly sealed. At first Reliance was going to repair the condenser but they then decide to replace outright which I was happy with. They also came back and resealed the hole with silicone (previously there was clear gap in the seal), after some further discussion they agreed to seal the hole with expanding home aswell (which to me I think any hvac installation would do without asking). At the end of the day my system is in and appears to be functioning. The end result should be satisfactory but it was not a straight forward route to get there.

Claudia Botto

Greg Seeley excellent customer service and thorough check of the cooling and heating units. Thank you

Herb Poole

Greg was great - professional, thorough, congenial.

S A

Very reliable service. I had to call the tech for plumbing issue at my house and the tech got at the site the next morning and fixed the issue. I am very happy and satisfied with the service I received.

Sarah Fairbairn

Very impressed with the service this company has provided. The phone representative was informative and friendly for the intake process. The tech Ian showed up today to provide furnace maintenance and was exceptional. Very professional and knowledgeable. Your company also saved the day for us with a water heater disaster we had last week. You were able to send Christian out the next morning, who was also extremely professional and efficient. Very happy with the service!

chris ewing

Horrible company. Just look at the reviews below. I was also charge a monthly maintenance package and have not had one visit. It's been years lol. Save yourself the trouble and go with a reliable company that is well managed.

Connie Eddy

The technicians who came to install my new tankless water heater called ahead prior to arrival and arrived on time. They were courteous and respectful. The ensured that they kept my home as clean as possible during the install and proceeded to clean up everything when complete. They clearly explained what was occurring and apologized for the noise that occurred to get the job done. I was and am very happy with the job that they did.

Jane Ranson

We had an old bathtub valve and pipe replaced as well as an old sump pump in the basement.

AnnaMaria Putman

Excellent and prompt service. 100% satisfied.

Mitchell Peters

Extremely satisfied with the service provided today. Very professional installer was completed the job in a timely fashion, and provided Insite on equipment installed and explained proper operating conditions for the water softener.

Bob Gain

Great service by Greg.

John Walmsley

I have to say in all honestly that your engineer was excellent. He arrived on time. He was most helpful and was concerned to do a good job. This he certainly did and I am more than satisfied. I am sure that he is a most excellent employee. Sincerely, Dr. John Walmsley

Tom Jamieson

Most pleased with the Service Technician, Rob, who attended today. He called before his arrival, was friendly, helpful and very kind. He instructed me on every step of his inspection and repair. He found a problem never notice by other Technicians, and has taken steps to make necessary repairs, ordered parts, for a second visit. I recommend Rob for further visits, at our home or wherever he is sent. On the down side, I regret, I was disappointed last Wednesday, when I called the Reliance call centre, and was informed, there was nobody available to attend to examine and address our furnace problem, until the following day, which meant we could be without a working furnace. The furnace started acting up, Saturday/Sunday, so I called again Sunday morning and made arrangements for today's visit. This call taker (Heidi), Sunday morning was very understanding and was making arrangements to send someone right away. We were going to be out for the day and made arrangements for today. On Wednesday, last week, I spoke to a Supervisor (Paula), who instructed me to purchase two portable heaters, at a reasonable price, and submit the purchase to a Reliance department and I would be reimbursed. As I indicated, "I pay for the service, I want heat". The supervisor was friendly and instructed me to turn the furnace off and turn it back on to reset it, which worked, until Saturday. Although, the experience was a let down, and shouldn't happen, I'm satisfied with today's outcome. Sincerely, Tom

NZ

New to the Napanee area, I called Reliance based on their positive reviews. Selecting "commercial" from the automated menu, I was connected to a receptionist and discussed the services I needed. I needed an inspection for a gas boiler for a 7 unit building. I explained I live 1.5 hours away but was assured the agent would call before arriving. I drove 1.5 hours to be told by the agent, who called before his arrival, that Reliance doesn't service commercial boilers. OK, well that was a huge waste of time. The agent passed my name to a 3rd party company. Receiving no callback, I called Reliance and explained my story, provide my address, and asked for the 3rd party's contact information. I called the number provided, only to be told they don't service my location. Wow, really!? OK, so I see Reliance isn't reliable. I need to stop calling as it seems they don't know what services they offer or who to call. The only positive thing was the agent that came to the building was very nice.

leigha massie

Awsome company we use them for plumbing electrical and fixing our furnis and cental air. Having the full protecton package has actually saved us money in the long run.

Michelle Swance

The employee was very efficient, professional, and friendly. During covid I was hesitant to have a stranger in my house but they went over and above I’m follow public health protocols. I would recommend this company to anyone looking for reliable service.

Jane Alleslev

It was a pleasure having the technician at my house. He not only carried out the maintenance on the. equipment but cleaned up the outside and the surroundings of the items. Calm, pleasant, competent, - adjectives which are quite appropriate

Shelley Demerah

Repair was done quickly. Service man very polite

Diane Boisvenue

Both Ryan & Tyler did an a very good job cleaning our ducts. Very professional and polite. They left our house very clean. You should be proud having these two working for you, representing Reliance. Good job guys. Thank you!

Adrian Rice

Thank you so much for the fast service your technicians were very skilled and very nice to me . before I knew it they were done and on their way out . so a big thank you to the 2 of them for coming to replace my hot water tank . I have been with your company for a long time and expect to still be with you long into the future .

Marg Coville

Had new furnace and A/C installed the first week in Dec of 2020. Went out to uncover the A/C to use this year....HMMMMMM...no cover...except the plywood we used to cover the old unit....notices the unit was damaged...they did not tell us in Dec. Called and reported the damage, sent pics and was told The office probably wont do anything about it. Turned on the A/C..14 hours later the house has gone down 2 degrees. Called again..he doesnt work there anymore. SO another call to the 1800 number...got the run around for days. Finally spoke with the CRS manager. She told me to send her pic and I did,she was suppose to contact me within the hour and here we are STILL....NO RESPONSE. I am so frustrated Im to the point that i want a FULL REFUND and they can come and get their stuff and I will go elsewhere

Daniel Macdonald

Very good service. Polite and professional and knowledgeable.

Dave Saar

The tech was more then helpful, explaining how I can get longer life out of the furnance

Jennyfina

Tyler and Ryan did an awesome job cleaning my house ducts. Straightforward and knowledgeable for explaining the cleaning process. Kudos for their hard work for doing a dirty job. Keep up good work and being amazing ambassadors to Reliance.

Nadine Hinch

Tom was punctual , professional, and gave a fast diagnosis and was able to detect the problem with the furnace within minutes.

Earl Crowe

Scott from reliance was very professional, provided me a courteous call that he would be arriving in 10 mins and was way ahead of schedule I may add which is a bonus in my books. Arrived and made quick work of replacing the necessary parts on the central air unit and had the unit cooling the house in no time.

Jasmine Cougler

Did, the plumber was amazing! He answered all of my questions and did a great job! Respectable, friendly, and truly represented Reliance to the highest degree. Very impressed!

Cliff Bridgen

Tim was very professional and friendly. He made sure everything was working properly. He answered all my questions with ease. He new exactly what he was doing. Thanks. Cliff

Nick Grady

Bill was excellent from start to finish. He called me beforehand to give me an idea when to expect him. When he did arrive he was very knowledgeable and personable and had my heat back on in no time.

Violet Diviney

Great service. On time, explained the work being performed. Reliance is second to none!!! Keep up the great work.

Daniel Lawlor

The tech was very friendly and took his time to answer any questions I had. He spent a good hour going over my furnace. I was extremely satisfied with the service. 5/5

Amber Carrigan

Our electrician was very professional, friendly and efficient. He did a great job and shared helpful information with us. We have had a quick turn around and good service.

Garth Mitchell

Friendly and knowledgeable technician....quickly diagnosed problem.... had all necessary parts in his truck....quickly fixed all issues..... GREAT SERVICE!!

Kim Tremblay

The gentleman was very nice, wonderful man. Fixed my plumming issues qickly .

leslie simpson

Scott has helped us a few times now and each time is knowledgeable, professional and Courteous. He goes above and beyond to make sure he doesn’t just fix the issue but to make sure it doesn’t happen again. Thanks Scott

Mireille Bisson

Great service! Thank you.

Rita Harpell

Called Reliance Heating & Air Conditioning 24 hour customer service at 2:20am Monday morning because my furnace quit working. The gentleman who answered the call sounded like he just rolled out of bed. He took all my information down and said I would have a tech at my place between 10am & 2pm on the same day I called. I cancelled my appointments for that day to wait for the tech. At 2:15pm still no tech, not even a call. I called Reliance back to find where the tech was, to find out my info wasn’t put into the system to get a tech and now it’s been over 12 hours with no heat. Can’t say I’m impressed!

Helen Lott

Curtis and Mike were great - worked hard to complete installation and very knowledgeable and friendly.

Paul Mackay

The Technician was INCREDIBLY knowledgeable and explained what had happened --- explained what he did to fix the situation and was most congenial --- It was the kind of experience where you hope you get the same Tech the next time there's a need for service..... VERY PLEASED - Tech Name = Barry Greer Employee # : 1691

mezzatme

The tech, Ian Baker, was professional and courteous. Appointment times were perfect for those who work. The situation was explained throughly and I did not feel as if I was being taken advantage of, nor did I feel pressured into purchasing any extras. Price was better than I expected and now everything is working well.

Browen Weeks

Carlie was fantastic and helped up through making our decision on purchasing an A/C. Prompt and friendly customer service.

Rachel Green

Very happy with the in home service. The gentleman was fantastic answered all my question and was in and out in no time. My only complaint is customer service on the phone it is extremely hard to understand with the language barrier.

Marie Little

Can't say enough good about the service I received. My in home services have been great. Last year customer service left a lot to be desired with the call center. This lastest calls were where it needs to be with tact and knowledge. Great job! I just had maintenance visit and my service was exemplary. Polite knowledgeable people. Great Job Reliance!

Daniel Lagacé-Roy

I am always happy with their service. The person who came to service my furnace and AC was very professional and knowledgeable. Excellent service.

Doug Rutley

Our technician, Scott, was on time and was very professional and efficient throughout the service call.

Curtis Stanzel

Thanks, William, for the furnace inspection. Not only did William identify issues BEFORE they could become major problems (such as a saddle valve that really should be replaced before I have a catastrophic flood) but he patiently explained everything. Now I have a follow-up on appointment on Monday to fix the issue for good. I use Reliance for heating/cooling, plumbing, and electrical and have never had anything but great experiences with the technicians: they're always extremely capable and professional and and I literally sleep better at night knowing that I have the Reliance Home Protection Plan.

I A

Somehow, I couldn't leave my detailed review so here it goes. I have all my services with Reliance for years and hope they carry our confidence as always. The current job was an HRV installation and a central humidifier along with some led pot lights in ceiling. The team included Michael McMaster, Brenden, Kyle and Mike. They arrived well in time and started with floor protection and ended by getting all cleaned up. Michael has always been very helpful whenever he comes for the service call and this time he went above all to guide through the right way. The new place where we moved didn't have exhausts so we were deciding whether having exhausts installed versus HRV. Michael co ordinated with Branden and infact was able to visit with him for a thorough discussion about work and helping us to to go for HRV which for sure was a right decision. Branden is very knowledgeable and go on answering every question in his scope of work. For us the important thing was to make a knowledgeable decision and then look for the installers which stand for their work for years to come and Reliance definitely do. I will also like to mention about Ben Freeman, who was the sales advisor and was always available to answer the questions through email and texts and even on the day of installation, he coordinated to make sure that job is well taken care of.

Peter Burgess

Furnace stopped working when the temperature was -30c. Called Reliance at 8:30 am and the technician (Bill) showed up in about 1.5 hours. Bill is very knowledgeable, pleasant and made the experience comforting. He cleaned the burner, flushed out condensate and did what needed to be done to get the furnace operating. All is working well. Service was excellent and the protection plan is well worth the money. Total cost for the service etc. was ZERO!!!!, can't ask for a better price to get your furnace operating. Recommend the protection plan. September 35, 2020 Had annual maintenance service on my furnace and air conditioner. Technician came on time, friendly, pleasant and very knowledgeable. Answered my questions and gave me good preventative maintenance advise. I have used reliance home services for many years and extremely satisfied with service and knowledge of technician. Highly recommend reliance for hvac service. Peter Burgess

Natasha Morton

Very Impressed with the overall experience and service that I received. Ian was very knowledgeable and took the time to answer any questions that I had. Will absolutely use their service again and highly recommend.

Harry William

I have used Reliance Home Comfort in all my homes. I rent a water heater and they maintain my furnace an air conditioner. I have always found the local staff in Kingston to be very helpful. I recently needed service on my water heater. This was during the busy holidays when many companies don't answer the phone. Someone came out the same day and repaired it within the hour. I also didn't have to pay an expensive invoice because service costs are included in my rental rate. Highly recommend them for water heaters, furnace & AC repair.

Melinda C

Had a plumber, Eric St-Amour, come to replace the mixing valve on my hot water tank. He was friendly, professional, and replaced the part in a short amount of time. I also had a crew of electricians and plumbers here in March 2020 who were also excellent. Highly recommend using this company and their skilled technicians.

Joe G

The service we received today was exceptional. We received immediate service and our technician, (Tim from Kingston) was polite, knowledgeable and he took the time to answer all our questions. The work was completed with efficiency. It's because of technicians like this that people like me stay with a company like Reliance. Please pass this on. Joe

Richard Patrick

Chris H. was great in repairing out hot water tank on Christmas Eve! Thanks Chris!

Peter Dumas

Our Salesman Ben was very professional and caring. Our installers Tyler and Chris were very knowledgeable and provided assistance to make sure we knew how to operate our furnace correctly. Would highly recommend Reliance for your furnace and AC needs. Very happy customer!!

Dale Thompson

Scott diagnosed my water heater within a minute of being here. He was quick, professional and knowledgeable. I am very appreciative of his help and would highly recommend. Thanks again, Scott!

Susan Stoliker

My hot water tank was replaced. The technician also noticed a leak at the tap and took care of the issue. The work was completed very efficiently and professionally. Thank you!

Lisa Haughton

Prompt and professional service at an excellent price.

Deanna Cole-Benjamin

CHRIS H. was excellent in delivering stellar repair service! He was very professional, knowledgable, and personable. He was able to fix our hot water issue quickly and when there was an additional follow-up issue a week later, he returned, to deal with it. The process for setting up a service appointment was easy and the timeliness of the service calls was excellent. Chris called when he was 15 minutes away, and was at the door 15 minutes later. While, we have had some issues with Reliance as a large company, I am very impressed with the quality of service we have had to date. Thank you!

Alys Skinner

Very happy with their service. The service guy was polite and had a sense of humor. This company is the best I've dealt with!! Thank you from Patrick and Sherri

lesley earl

We needed a new furnace Reliance had them ready to install and it was done in a day clean on time and showed me how to use it thanks Lesley Earl

Y S

Satisfied with the service. Thank you

wayne barrer

Rental Water Heater repair Elements & Thermostats. Technical Expert was courteous, quick and informative. Hot water again! Thanks!

Mike Freeman

Tim of Reliance responded promptly to my call about propane smell in my crawl space. He was professional, knowledgeable and reassuring - & absolutely committed to finding, understanding and fixing the problem, which he dId. Excellent service!!

Les McDermid

Best HVAC service I have ever had. Quick, professional and experienced service technicians. Quality products that stand the test of time. I have been a customer for over 5 years and cannot recommend Reliance enough. You won't be disappointed.

Thomas Elliott

We had an AC leak. I called Reliance repair and Tim came the next day. He was great - efficient, knowledgeable, and informative. Will definitely use again.

Tracy Chaput

The guys were friendly, explained everything and tried to be very neat on a rainy day

Garry J Hook

Nick was excellent. Problem didn't reoccur. Nick made me feel good that we called anyway. He replaced bulbs and cover. Thank you Nick.

Todd Hill

Installation took a little longer than expected but the installers were very professional, courteous and willing to do extra work to install equipment in a more suitable location than the original plan. Very happy with their work.

Mike O’Brien

Excellent customer service! Ben Freeman made sure everything went smoothly & followed up to ensure that we were satisfied