Yerxa came to my house this summer to perform some electrical work (install more modern, up-to-date panel).
I have no qualms about the work itself and the employees were very amicable when at my home. In fact, I would say that the work was excellent. So why the negative review?
It has to do with payment and my interactions with them after the fact. Having had my contact information and successfully contacting me beforehand, I awaited the bill for the work. A few weeks went by and I got nothing. I assumed they were busy and invoicing at the end of the month or something like that.
Finally, I got a harshly worded text from Jordan in the morning about a month after the work was performed which took a very accusatory tone with me for not paying my bill. The bill I didn't have. Classy.
First of all, it's not my responsibility to track down companies and ask them to invoice me. Secondly, I would have been happy to pay the day of the work as money was not an issue; I was just never given that chance and was essentially blamed for it after the fact.
The work is excellent but due to the poor interpersonal interactions I can't condone doing business with them again in the future. For me that kind of thing is a HUGE part of how I rate my business interactions and that is the reason for my low score in the review.
Edit - 11/29/2018: Since the posting of this review I have received an apology and confirmation that the issue was caused due to clerical error. With that in mind, I'm bumping the review up to 4/5 since this is the kind of thing that doesn't seem likely to happen to others but was still a sour part of my experience overall.