May long weekend is a rush for sure and the first one of the season, I would expect there to be a few bumps getting everything back on their wheels for the new year... but... We were told to show up to pick up the trailer at 11:00, and i was told a half an hour wait, i left at 12:12. The cleaning lady was extremely rude as she said she had been worked till 2:00am the night before. She got much nicer as we came in and paid. She apologized for her rudeness but still no apology was made on the wait time or any offer to make up for my lost time. The rudeness was her fault, but the lack of organization and her frustration I believe is the companies fault and they must not have given her any room to make it up to us on this point. I had a camping companion who also rented a trailer here and picked his trailer up at 9:00, he also said he waited about an hour as well.
To make my experience a one star, when the family we camped with had to dump our tanks we went to do it together, last year their sewer hose that was provided had a hole in it. This year we asked for a double check on the sewer hose as we didn't want to have a spill like last year. They assured us it was checked. This year my husband jumped under the trailer to hook up the hose to dump the waste tanks and did not check the hose as we were assured it was "double checked" (we will never trust someone else in this department again) needless to say he got the foul end of the deal as there was a hole.
I will be returning the trailer this morning and will update on the kind of service i receive dealing with the sewer hose.