Reviews of Fusion Electrical Ltd (Electrical Technician)

Reider_

Called them to check my fridge. One guy didn't want to even pull the fridge out. Never removed the backing to check anything just threw a amp meter on and said the compressor was broke. Only at my house for 10 mins and charged me 175 dollars.

alisa unruh

Horrible service. They charged me for a part that I originally was told I didn't need and they installed it without telling me. I expressed my concerns and and how upset i was. Also explained what they did and all they did nothing to fix it. I will never use this company again.

Victoria Ganace

These people are the worst !!! And it sucks because they are the only people in town who do warranty for appliances... my stove top hasn’t worked in over a month and now the keypad doesn’t work so I can’t turn on my oven !!

Andrew Kelly

Absolutely impossible to get ahold of. Will not return phone calls & emails. Needed our stove top checked where it was cracked. They did not let the provider know that they were here to check if the stove would be covered under warranty. impossible to get ahold of fusion to let the other contractor know that they can order the part we need. When ordering from the brick, they contract king of state and king of state contracts out Fusion. Both parties are horrible for customer service!

jamie clemence

Used Fusion Electrical in the past to do replace part for warranty on whirlpool appliance. Great service at that time. That was years ago. Used again , will be my last. We conversed on the phone to setup an appointment and left me high and dry without showing up for a week and a half. Never called back. Once I did manage to get ahold of him he had said he's doing work today and could fit me in. Why would you not call the customer back that you left a week and a half ago waiting? And the reason was due to covid19 but is still unacceptable to leave a customer wondering what's going on. Sorry but not sorry. It's never acceptable to do that.

Mother Puger

Wow probably the worst customer service I have ever seen in my life .

Jeremy Holt

Did what they said when they said they would do it. Was pretty skeptical from previous reviews.

Garth Martin

I am unable to get a hold of him to get my dishwasher fixed. Will not pick-up the phone and there is no way to leave a message. My hands are tied because this is warranty work through the Brick. Absolutely beyond frustrating and have been dealing with this since September.

Stephanie Hughes

Dealing with Fusion has by far been the absolute worst experience I've ever had anywhere with literally anything. They've been at my house 4 times so far to fix my leaking dishwasher. They have failed to submit reports to the manufacturer, dont have records of yheor visits, they don't call you back, the techs were at the house for maybe 5 minutes - didn't even put a cycle through to see if it was still leaking. The last tech we had was good and was there for over an hour. It seemed to be fixed but he said if if leaks again call us and I will order a part. After he left I noticed it leaking so I called the office right away. They said they'd talk to him and order the part, we'll a month or more went by and I didn't hear from them so I called today and again no record of the last visit, not sure if the part was ordered and I was told they'll ask the tech in the morning to "see if he even remembers this". WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. ABSOLUTE NIGHTMARE! But I'm under warranty so I have no choice but to keep dealing with them. I dont wish people to lose theor jobs but they deserve to go out of business.

mom bb (momtobb)

EXTREMELY rude and difficult to deal with!!!

Abdifatah Mursal

Very unprofessional, rude and they lied to my warranty company saying they fixed equipment they never fixed ????

Chris Stamp

Very disappointed in the service will never use them again. I'm paying for my "warranty " out of my own pocket from now on so I don't have to deal with them

Fesaitu Inoke

Save your money and pay some one else to do it. Responsiveness was horrible. They were no shows once the appointment was made , then 3 weeks later I had to call to see if the part was ordered and it wasn’t. Deserve a negative 5 star rating.

Anna Ircha

The lady who works here...Tiffany if I recall correctly but not sure due to her unprofessional and rude attitude. I was told that it would cost me $160 for them to come out to diagnose and repair my dishwasher. When I booked the appointment I gave them my address which is in Anzac. It's now been two weeks since my repair and this rude lady calls me out of nowhere demanding my visa number and accusing me that I did not give her a correct one. I gave her the numbers again and she said " no I need one that works". Clearly the problem was her competence and not on my end as 5 minutes later the charge went through for $197.40!!!!. Of course when I asked her for the total she said that they will be charging an extra $20 for travel because I live out of town. I told her I was not informed of this ahead of time and that in the future this is something they should mention when customers ask for an estimate. She said she just wants my visa number, that she didn't call to get a lecture!! I asked her what the total would be including all their hidden fees..she said $187.40...looks like that rude bully didn't like my "lecture" because she proceeded to charge me an extra $10 on top of the total she gave me! Their prices are made up as they go, I don't even have an invoice and of course I have now left 4 messages and nobody picks up or returns my calls! This business is shady and they will rip you off any way they can!

Kelly McLean-Harrison

Very polite & fast service.

Brian Ellsworth

Great service and very friendly. I set up an appointment with Murray and he repaired my dishwasher in no time. Thanks so much!!

Angie Sammann

Been dealing with issues with our washer since July of 2020 they have been here a couple of times and have done absolutely nothing! Last time they were here was early November and they were supposed to call back with replacement parts for the washer and well still waiting to hear! Our stand up freezer started having issues leaking all over the floor in the fall they came and said not sure why it’s doing that will put a call into the company. My hands are tied because both of these are warranty from the brick. What an absolutely horrible company you cannot get a hole of anyone they don’t return calls and are useless! Do not use this company! Such a waste of time

B G

Not sure how this guy is still in business.

Maria colmenares

More than 2 months waiting to come back to finish fixing my washer, never a call and the board he said was damage actually wasn't, I do not recommend this company

Katie Seggie

absolutely horrid. have been waiting a couple of months for my appliance to be fixed. Sent a technitian in who charged 168 before he even showed up. looked at it and left. Said he would order he part and should see it in about a week... 2 weeks later we called, and they forgot to order the part and again, said we should see it in a week.... 2 week after this, I called again who then they said it was on back order and should be in soon... 2 weeks after that I called yet again who now they say they have no idea who I am, what I need or what I want from them.

Marco Scaevola

Set up appnt to come do some work at my house and it was a no show... no cancelation call, no rescheduling, nada. Not very professional I do not recommend.

Scott & Kelsey

We had them in to inspect and repair our washing machine that was making loud noises and vibrating heavily since after the evacuation. The whole thing took them a few weeks from inspection to repair. They replaced our drain pump, but didn't reconnect the drain hose, so it flooded my laundry room and my husband had to take it apart and fix it himself anyways!

Mable Carter

The worst service I have ever got we are on month six waiting for a fridge part the fourth call out so total time so far has been almost two years fridge still isnt repaired properly , the office never has a clue as to what is going on , unfortunately we are stuck as they are the ones that do warranty work

Craig Dutchak

This is Clearly the worst company to have come look at your appliances!!!! They came to change the housing for my water filter as a warranty work from manufacture and two days later after they took the old bracket off i have no water from my fridge to drink or to the ice cube maker and now my fridge freezes everything on zero setting. Ruined all my food in my fridge that we just bought(vegetables etc.) took them a week to order the part and now four weeks to get the part and then have to make time to get them to come back. Now we have family up for Christmas and have no fridge to use because my fridge is a freezer as well. Listen to the people above as these are not the people you want coming in to your house to FIX ANYTHING you have. Everything that has been said above has happened with us. Will be reported to the BBB. Worst trades men ever.

Don Walden

They came five days after I made the call about my dryer. TWENTY THREE days later they returned with the "part to fix the problem." Aside from their incredibly unprofessional staff that pissed in my bathroom and played with my mini-basketball set; they failed to fix my dryer and I'm still trying to air dry clothes in my condo. This company is a joke. An absolute joke. Call these guys if you want to wait an eternity for absolutely nothing.

Naseem Abdo

Seems like a nice guy, but what horrible service. never pick up phone and mailbox is always full. Also takes them multiple times to fix one issue, and usually takes few months.

Heidi Toole

It took 3 weeks for them to get a part in (never had that happen before) and then they charged me 20 dollars for shipping when I suspect they order a bunch of supplies all together which is why it takes so long to get parts. Also, when they came to finish my repair they didn't have the bill done up and had me sign a blank bill. Maybe that was so they could tack on the 20 for shipping.