Reviews of Master Electric of WNY (Electrical Technician)

Susan Ferris

Waiting to hear their quote before I can say anything about them

Adam Kessler

Working with Master Electric of WNY was an absolutely terrible experience. Among the many reasons were: it took them two months to even start the job; they left the job unfinished for a month with no communication; they had no resources to coordinate any of the activity on the job; they became unresponsive to email; and they were always unprepared for the work. At one point when speaking to their office manager, they referred to their operation as a “three-ring circus,” to which I absolutely agreed. I could go on, and can support all of this with dates and emails, but I will just implore you not to hire Master Electric of WNY. It took 6 months for them to install 5 outlets and upgrade our service, which was completely unreasonable. The worst part, for me, is that they never apologized, expressed any remorse, or made any effort to try to make things right. Overall, I’d describe it as a nightmare job, and strongly recommend you hire someone else.

Dave Berry

They service my Generac stand by home generator. My service Tech was Eric he was very thorough and very knowledgeable. Took time to explain what he was looking at. Thank you for being on top of my service schedule Master Electric. PS I didnt even have to call them for my yearly service they called me. Thats what I call Great customer service. Thanks again! Dave Berry

Ibrahim Khatib

They blew off their scheduled day the first time. Then later they came and left job unfinished with mess everywhere, wires hanging out of ceilings, and one outlet working out of 4. He ignored our calls and emails about it, and finally Paul answered to say he would NOT complete the work due to "Personality Differences" and hung up on me. That is an actual quote I can forward the emails to anyone who asks. I assume he ran into a snag and didn't know how to fix it. Still, he can't tear my house up and walk away unaccountable, so I looked him up on BBB he is not registered there. His "office" on Google maps is just a house. Although pretty convincing website, Master Electric seems to be a fake company or at best a glorified Craigslist hack. I must find an electrician to assess and correct whatever this guy did, and if it costs money to fix then I would have to go for a Small claims case. We'll see.

Tom Capicotto

All in all we found Master Electric of WNY to be AWESOME. They were "helping us" get to a solution as to why our Generator was not working and not trying to sell us something we didn't need. We assumed our House Generator had died after our latest power outage when it didn't go on and we were manually bailing out our sump pump in the basement. We called up the company who has been performing our yearly maintenance on this Generator and someone came out and performed the "scheduled" maintenance (which happened to be scheduled for in a month as it was) and we were told "it could be anything" and "instead of trying this and that you should just get a new Generator". We also got an estimate on what it would cost to replace the Generator. Luckily my husband wanted another opinion and estimate. Thru our local online NEXTDOOR site someone HIGHLY RECOMMENDED we call Master Electric of WNY, that they were "AWESOME". I'm so glad we called them. Not only did Paul come out and give us an estimate for a new Generator (which was reasonable and the best detailed "estimate" we have ever seen for anything) he suggested that it could be something as minor as an oil sensor and/or a new battery that may be needed. Eric then came out and checked out the Generator and that's exactly what it needed and he replaced the oil sensor. It also turned out that the battery was badly corroded (as if it was never touched). Instead of calling out the company who we have the maintenance plan with to replace it, we had Master Electric of WNY replace it. All in all we found Master Electric of WNY to be AWESOME. If and when we need a new Generator we will be using them. Also when we have any electrical work that needs to be done will be calling them. We appreciate Master Electric of WNY putting customers over money. Paul, Cindy (in the office) and Eric all were first rate when it came to dealing with them in person or on the phone. My wife and I HIGHLY RECOMMEND Master Electric of WNY. You will be happy you called them first.

Lisa Torrence

I recently contacted Master Electic to do two separate projects within a few weeks from one another. Cindy, who works at the office, was very nice and answered all of my questions very promptly. Both of the technicians that we had come out were on time and very friendly. My generator was fixed right away and the exterior garage door lights we had installed look fantastic! I couldn't be more happier with my experience with Master Electric.

Brandy Wellar

Highly regret hiring this company. The day they came they had to leave mid job due to a coworker scorching a house so they rescheduled to have no one call that the guy never came to work and they had two call ins when I followed up why no one came. They returned a week later and cut holes way too large in all of our outlets and left a whole in our wall because they didn’t know duct work was behind the wall. They return again a week later and patch the hole and outlets for us to be left with cracked patching where we have to redo all the patching not to mention paint each room around the outlet. Such a mess in compared to past electric work we have had done. As agreed with the previous post as well, they never responded to my email or showed any remorse on the unacceptable service.

Stephanie Andrews

We had Paul come to our house to give us a bid for a generator. We moved to buffalo a month ago. He was a real lifesaver for me. As I was showing him down to the basement I fell. He instantly held my little baby and made sure we were okay. (Thankfully my baby was just fine) My foot/ankle began to swell and he offered me a ride to the doctor to get it checked out. Paul loaded up my baby, carried me to the car, and drove us to the urgent care. He rearranged his schedule to make sure a complete stranger was going to be alright. Paul is a man you can trust. He even called me a few days after the incident to make sure I was doing okay. This company will always have my business.

victoria wrobel

Paul came out to do an estimate, told me by the end of that day or next morning he would have an estimate for us. The next day I called , the lady told me , he is busy in his office with estimates and would remind him of mine. I called the next day , no answer. It’s now Saturday and still no estimate.