Reviews of Westisle Heating & Cooling Ltd. (Electrical Technician)

Sean Garber

Had my furnace replaced by A DIFFERENT company and the installer did not have the knowledge to do the required commissioning (diagnostics) of the furnace required by the manufacturer and the Fortis rebate program. Made a call to Westisle and their tech Greg came and sorted everything out and i was able to submit my rebate and know my furnace was running properly! Will only use Westisle in the future. Highly recommended.

Carol Carr

I’m in Parksville and so very happy to have called Westisle Heating put in my new Mitsubishi Air Conditioner/Heater. I had Casey come give me a quote and I was very impressed with his experience and professionalism. He arranged to have it put in for us very quickly and the young men that installed it for us were very polite, professional, clean cut, & experienced. We are looking forward to having a cool home this summer. The heater also works fantastic too. Heats the whole house comfortably and I recommend them. They also came in at a very decent honest price which we all need. Thanks and Kudos to a great company.

Mark Kardos

Very please with their service. Their response to my inquiry regarding a new furnace was prompt and I was given several options to choose from. They showed up to do the installation on time, and were very professional in their manner. I would definitely recommend this service to others.

Christina Diron

We recently had our heat pump and ductless heating/cooling system serviced by Keegan, who was, as always, very punctual, courteous and efficient. We were very grateful for the AC option throughout the heatwaves and love the level of pleasant, constant heat that our system provides all winter. Thank you Westisle for continuing to look after us in the north of VI!

Suzanne Gravelle

The service was efficient and clean. Thank you.

Michael De Wilde

Excellent service and very professional. We hired this company to install a new thermostat controller for our heat pump system which was going to cost in excess of $500.00. They came on time and told me that they could actually reprogram the existing unit to do everything we needed, and just for the cost of a service call out. This saved us a considerable amount of money and we were very impressed with their professionalism because if they had changed the unit and charged us the big bucks we would have been none the wiser. We really appreciated someone looking out for us.

Kerra Shaw

Staff who came by to generate a quote, the installers, and office staff were all pleasant and professional. System is working well, and happy with the product. Additional bonus is that, by coincidence, they had agreed to have my son do a school-based ride along program with them which I didn't find out until after I had chosen them to do the work. Extra happy to support a company that is helping with high school student education. My son is enjoying his time with them.

Sarah S

After the purchase of our new heat pump, we are very happy with the service we've received from Westisle. The instal was speedy, and the crew was super polite and respectful of our home. They have been prompt to answer any questions and concerns and make sure we were totally comfortable with the operation and knowledge of our new system. I would not hesitate in recommending Westisle.

Diane Peain

I was absolutely blown away by Riley who came to servce my heat pump and backup furnace. He was very courteous and professlional. He went well beyond what his job required him to do. Can I please have him back again next year!

Luke Anderson

My furnace quit and our house was freezing. They came right away and got it going with in an hour. Amazing service thank you!

RASTA Sanctuary

Excellent business! Our AC broke on the hottest day of the year, I called the company in the morning and they had a service guy out by the afternoon. I was very surprised and appreciative of the prompt response as they most kindly rearranged their day to accomodate us, and did so at no additional charge. Peter, the service guy was great! He knew exactly what the problem was and repaired it very quickly. He also spent some time explaining what to look for in terms of maintenance and how to operate my heat pump in the most efficient manner during the hot and cold season. Overall a VERY POSITIVE experience and I couldn't recommend these guys enough!! :)

Scott Van Achte

We recently had a heat pump installed and I have only great things to say about my experience with Westisle. I had two quotes. One from Westisle, and one from Bennett. Both estimates were quite professional, and the prices were comparable for what we needed. The quote from Bennett was for a single unit, one option. Westisle provided 4 estimates with different brand options, and supporting documents for each heat pump. They put additional effort into their multiple quotes and responded to significant correspondence from me via email with all kinds of questions. I can be a pain in the butt with making a final decision on large purchases and Grant put up with me, and got me all the answers I needed to move forward. The installers were also very friendly, professional and courteous. When they were finished they left everything as they found it. The weather was nasty and they tracked a lot of dirt and mud into the house (unavoidable), Most of it as contained to dropsheets they put down, and the rest was all cleaned up before they left. Before they began I walked around with them and we discussed where the refrigerant lines would have to be run. It appeared that an ugly bulkhead would be unavoidable. I accepted this, told them it was not a problem. I was pleasantly surprised to learn that they managed (with great difficulty) to completely hide the lines! No ugly bulkhead! This was a huge bonus. They accomplished what we thought was the impossible. It has only been about 24 hours since they wrapped up the install, so I have no long-term observations, but so far the heat-pump and everything is working flawlessly. I do have a recommendation to those reading this review. When I chose the unit that was ultimately installed I went with the Amana. In hindsight I might have gone with a quieter unit. The Heat Pump itself, while a bit loud, can not really be heard in the house, but the noise from the air handler is louder than our old 40 year old furnace that was removed - you can certainly hear more noise coming from the registers. Grant did mention that another unit was quieter, but I decided not to go that route to save a few dollars. So this is nothing that Westisle did wrong as the choice was mine. The noise is not terrible, but a quieter unit for the extra $ might have been worth while. At the end of the day, I would not hesitate to recommend Westisle!

Brian in BC

We purchased a Carrier heat pump from Grant and his crew. The service was all you could ask for. Grant answered all our questions and came to our property twice. He gave us lots of choices, helping us find a quiet model and assisting us with finding rebates and financing. The installers were tidy. We are happy with the heat pump and updated thermostat. Contact Grant for helping making your home more comfortable and saving you cash on our heating bills. We are definitely glad we did.

Janice Haskins

Wonderful Service. Our technician Sean was on time and thoroughly examined the system. He was able to replace a part on-site and stated the other parts would be ordered. We have received a call that the order has been placed and the parts will be installed upon receipt. We were very pleased with our technician and the service provided.

Barbara Lehman

We have used Westisle in the past for the maintenance of our Tankless Hot Water Heater and will continue to do so for any future work. Adam spent a lot of time brain storming our mystery ghost of a problem and consulting with the Head Office. I learned from Adam that this problem may not even be related to the tank but may have to do with our taps/plumbing in our ensuite. At least we know where to start looking or keeping an eye in our ensuite. From my call to Westisle to the time when Adam left our home we had polite, courteous and prompt service. They have our recommendation.

Amanda Brown

We have been using Westisle Heating for a few years now. Everytime they have come to our home, they have been very professional and respectful. They work efficiently and quickly and are very knowledgeable with their products and services. Our fireplace has never looked so good and our heat pump is running more efficiently. We are very happy with their service and will continue to use them in the future.

Wayne Wheeler

Very attentive. Dan, the technician, was on time, covered his boots before entering and was very professional. Job was well done, as usual. And our dogs liked Dan. Bonus!

Kurt Tunkl

Great Service…..great product!

Virginio Casanova

Excellent techs came out during the holiday highly recommended

Ian Robert Jones

Quick and professional I highly recommend this company. We had a problem with our furnace during a cold snap which was a big problem for my elderly mother. Natasha got the tech here 24 hours ahead of schedule. Keegan figured out the problem in no time and made the fix. Couldn't ask for more, thanks Westisle awesome job.

Derek Spencer

Honest...Reliable... Professional!!! Perfect.

Jennifer Geddes

They were quick to respond to our issue, able to fix it without charging extra and we appreciated that they were able to work within our own busy schedule. We would definitely use them again for future upgrades or repairs.

Mike Thompson

Great service & value for money. Annual service carried out in a quick time, was called before hand to move my appointment forward. All units serviced & everything left working & tidy. Had a small problem with a unit that had been previously repaired & this was checked out for me to make sure it was OK. Always kept informed of arrival time & details of the job. Would definitely recommend them to friends.

Kirsten Jenkins

Our tech Dylan was wonderful, he followed all covid protocols, was friendly and professional. Thank you Dylan!

Barbara Linton

Technician arrived on schedule. He completed the inspection of our heat pump thoroughly. He was courteous and respectful. The annual maintenance gives us peace of mind and the fees are very reasonable.

Lisa Luvaluvs

Very happy with the service and fair price????

Vik Banerjee

Dylan was on time and very professional in servicing my heat pump. Cost was reasonable. He took the time to answer a few questions I had since I just moved into the house. All in all a great experience and I'll be using Westisle for my annual service as well as any repairs I have.

Lisa T.

Great Service, Awesome yearly maintenance cost! We've used WestIsle for a few years now. We have always been pleased with their service. Even though our system is old, they aren't pushing a huge sale on us, which I appreciate. Their service is fast, efficient, courteous and thorough/informative. A+++

Rob MacKay

Service on our heat pump was quick, efficient and effective despite the record heat wave, and being July 1 holiday! Keegan is very friendly and personable.

Emily Charette

Finally got my heat pump inspected. Gavin did a thorough job of cleaning and inspecting, and also better secured our outside ducting. Really appreciate good service. Thanks!

Darren Cornell

We purchased a Mitsubishi ductless mini-split heat pump from Westisle in March 2020. The in home consultation was informative, with Casey answering all of our questions about heat pump technology, as we were first time buyers. The installation team was fast, efficient, organized, polite and a pleasure to deal with. A few weeks after the install, the Westisle team followed up, to ensure we were happy and if any other questions had come up. We highly recommend Westisle for your HVAC requirements.

Karun Koernig

WestIsle is always professional and prompt, gives me peace of mind that my system is running well. It's great value for money.

Shelley Mackie

We recently had our annual furnace maintenance done. This was second time we used them ! The gentleman that came to do it was very professional and thorough as was the one the first time we called them ! Always great service provided by this company and I highly recommend them !

Bob Allan

The Service Technician thoroughly examined our heat pump heating system. He was very knowledgeable, efficient and explained the system's performance and identified a few items for preventive maintenance. I chose to replace a capacitor during the annual service call before it brokedown and preventing an inconvenience and an extra service call.

Shannon Shields

Nina was very helpful on the phone and Bristol showed up less than two hours later on the hottest day of summer so far. He repaired our problem for a very reasonable rate and performed regular maintenance on our system for the advertised price. We were very pleased and will be using Westisle again in the future.

Elizabeth Hadfield

What a great team of technicians to have to create a new heating system for our older house. The were professional, very personable, and no issue was too big or small to resolve. Their workmanship was excellent! Thank you Grant, Ken, Evan, Greg and Joe for great service - it was a pleasure to work with you.

Paul Jenkins

Awesome staff and Technicians, knowledgeable, friendly and courteous. Install timeline was as advertised. Very happy with the install.Technician tidied up, even returning heavy freezer to its correct location for me. Thanks guys.

denis fortin

Professional service, courteous, the installers were very careful at not disturbing our lifestyle. Very respectful of our home, wore little slippers on their feet. Very understanding as we had to reschedule our fist appointment due to the snow, and was able to reschedule with no issues. From the first visit by Grant no pressure into selling us things we didn't need. Recommend the company and product 100%. All around courteous, punctual and respectful.Our dog even liked them!

Carmen Bedard-Gautrais

Amazing work, quick, well done and super respectful team. Such great value I can’t believe we didn’t do this sooner. Love the heat pump :)

Jana Christensen

I just had my ductless heat pump installed and I am highly recommending WestIsle company. Dealing with Casey and the installers was excellent experience. All was done in very professional, knoligible manners. From the estimate to complete job . Thank you Westisle for fantastic job.

Barry Black

Adam did a very thorough job while servicing my heat pump. Adam deserves 5 stars. The reason that I have elected to post 4 out of 5 stars is in no way a reflection on Adam but rather on the lack of continuity of personnel sent over the years since Westisle took over maintenance of my heating /cooling system. It would be great to have Adam return next year.

Sandra Darling

The total experience from appraisal to completion of the mini split installation was exceptional. This was our third installation experience in two houses. We would highly recommend Westisle to anyone considering HVAC information.

Dianna Colnett

Adam did a great job providing annual maintenance for our heat pump. He arrived promptly for the scheduled servicing, and went about his work quietly and efficiently. Adam also took the time to clearly answer all our questions.

Jon Pascoe

We were exceptionally impressed with Grant's estimates and preparation, as well as Joe and Daniel - who installed the unit over two days. They were very courteous, highly skilled and efficient. In addition to a steady temperature throughout our home, one of our home occupant's allergies (to pollen in the air) have disappeared. Three of our neighbours have Westisle units; we all are highly pleased with their service and value.

Benjamin L

They are a very professional company. Maybe a tad expensive but you get what you pay for. Quality installation by handy presentable technicians. I'd highly recommend them.

Wilma Avery

All the service men I've had for several years are excellent and so obviously happy in their work. As such so polite and helpful. Bonus never in a rush and miss anything. I'd recommend them too anyone.

Calum Coupland

Professional company, and they have never let me down. Polite, know their HVAC, you will not be disappointed in them.

Ross Tennant

We worked with Kari and Dan to arrange some service work to a furnace at Mt. Washington and found them excellent. Quick responses, fair prices, and professional service and communications. Characteristics that are becoming rarer these day (unfortunately). Based on our positive experience, I would recommend this organization enthusiastically.

Ross Duxbury

Great company, Grant was easy going, everyone from the team are great communicators - from admin, to quote with Grant, to installers, everyone was very friendly, kind, and the service is fast. Fast communication when we called or emailed. Excellent service. And I LOVE our heat pump!!!!! Best investment of my adult life.

Claudia Parker

Peter performed maintenance on our HVAC system that we had installed last year. He is a very courteous technician who is very competent. He gave us good suggestions on how to get the most out of our system. Highly recommended.

keith cryer

We purchased a Mitsubishi split heat pump and a Rinnai hot water on demand unit four years ago. We are extremely happy with both units and the professional services of the Westisle company. Each year we are sent a reminder to schedule a checkup for maintenance and warranty protection. All of the visits have been handled in a professional and pleasant manner . The technicians are very knowledgeable and most willing to explain things when asked questions. This July , Keegan arrived on time after phoning to say he would arrive in a the stated time. Keegan is a credit to his company and fits all of the boxes as a great representative. He worked quickly and efficiently and took time to answer a few questions we had. He even insisted on checking a drain pump that I had checked the day before( in crawl space) just to make sure seals etc. were in good order. When the call was completed he explained the services done and took payment right then and there. We are very pleased with the quality of our units and the care that Westisle provides! Thank you very much. Keith and Louise Cryer

Matt Bourget

Have used Westisle for maintenance of our AC and gas furnace for several years with no issues. All work was done in a timely manner with all questions answered fully.

Irene Morris

We were very satisfied with Gavin, the technician who came out to fix our furnace. He worked very hard and kept us up to date on what was happening. Thank you, Gavin, for a successful result.

Yvette Ally

We are very happy with are new furnace. Our experience with Westisle Heating and Cooling was very positive. The workers showed up on time and the work was performed professionally and within the time period quoted and the work area left clean after the work was completed. Westisle was recommended to us by our neighbour who also had their furnace replaced recently. We would also recommend Westisle to anyone.A very professional and efficient group.

George Ronnenkamp

We're very pleased with our new furnace and AC system installed by Westile. The entire experience from the quotation by Grant, the installation by the technical team, and interaction with office staff, was pleasant and professional. Outstanding dedication to service and customer satisfaction.

Carl Greer

Westisle heating and cooling have been the greatest as far as service quality. They have been great with both the furnace and the heat pump. Would recommend them highly and have

Kelsey T

We attained 3 quotes from local HVAC companies and realized the price points were all very similar. However the Westisle sales rep spent a lot more time at our home going over all our options and teaching us versus pushing a particular product. In the end we ended up getting a much better system for our house than what we were asking for but at the same cost. Were so happy with our purchase and the guys who did the install were awesome. They took a lot of time to answer our questions and teach us about the system. There was never any pressure and we feel we hired the best company in town.

Vince Kehn

Last spring we went through an EnerGuide Evaluation of our house prior to home renovations and wanted to qualify for all BC Hydro Rebates. We went with a Mitsubishi ductless heat pump from Westisle Heating and Cooling Ltd for our new heating system. As we did not want wall units we went with 3 ceiling cassettes. The install was professional and Joe and his crew did an excellent job taking care with our house and always cleaning up after themselves. The system is great and our heating costs have dropped by 33% or more. We did have a bit of a technical issue with the cassettes operation but technician Ryan was persistent in resolving the problem, as was Mitsubishi Ltd. The units are quiet and the outdoor heat pump is very quiet. We have no reservations recommending Westisle Heating and Cooling Ltd.

Cliff Sandi Redan

Very positive experience with the Westisle Heating , the front office was helpful and efficient and Adam repaired our furnace effectively to get us back in the world of warm. Thank you for the quick pleasant service from all.

Kris Sutherland

We had Westisle install a ductless heat pump last summer and were really impressed by their work. Their technicians are friendly, professional and knowledgeable and their follow up servicing this year was excellent. Really happy we went with them.

Peter Weatherley

Westisle replaced my furnace with a Mitsubishi heat pump and replaced my hotwater tank with a Rheem heat pump HWT. I am very pleased with the project. I found Casey to be well informed and able to put together a system that was exactly what I wanted. Ken and Joe were conscientious workers and both respected our request for masks. Everyone was as pleasant as could be. After using the system for 2 months now, I am completely satisfied. I have no hesitation in recommending this company.

Lane Pearson

Great service on a holiday! Very friendly. Will definitely switch to this company for our regular servicing.. thanks

Linda Smith

Professional install of a Mitsubishi ductless heat pump . Timely notification and completion of annual inspection /service . Heat pump has proven to be efficient and trouble free .

Jim Hercus

Great service! Competent and efficient. Highly recommend.

Curtis Johnson

We have had excellent service from Westisle every year since we started with them several years ago. This year we had a major failure in our heat pump and Westisle did an outstanding job repairing the unit very efficiently. A-1 service!

Vicki Thibault

Keegan was quick to find the problem and had it fixed in no time. Will certainly be using them again for when we need our annual maintenance done. Thanks Keegan for the great service.

Martin Jeffery

We are very pleased with the installation of our heat pump, air handler and HEPA air filter. The air handler was installed in a very low crawl space and we appreciate it was not a simple installation. The crew always arrived promptly as scheduled and conducted themselves in a very professional and courteous manner despite many challenges. We would not hesitate to recommend Westisle to friends.

Dean Stewart

Very pleased with the annual service to our heat pump from Keegan. Also very pleased with the Mitsubishi mini split heat pump and the installation work completed by Rick a year ago. The heat pump is awesome and the guys were very respectful and did a quality professional job on the install and the service.

Ross McArthur

Service was great. No time wasted. Job was completed to my satisfaction. I have owned our heat pump for 13 years and have had westisle provide servicing every year.

Jackson Middleton

Easy to book a call, technicians came out the next day on time. They fixed the problem within and hour and had the part in their van. Quick, efficient, and professional. Will be using them again in the future. Quality business right here.

Frieda Werden

The installers were friendly and efficient. The administrator was excellent in helping with rebate paperwork. We bought two systems. One needed a repair and they came right back. Paperwork needed changing and they did it right away.

Mark Jackson

Professional, courteous, timely, and answered all my questions. Doesn’t get any better.

Don Thomas

My goal is to wean myself away from wood heat; just had my second Mitzubishi mini-split installed by Westisle. Last winter was the acid test for unit #1 and it performed beyond my expectations so I felt very confident on installing a second unit to heat a different zone. The installation was straight foreward and installer Greg did a very professional job in what seemed like a very short time. The install is very neat and tidy, all lines running parallel... looks fantastic! A shout-out to Casey the Sales Engineer, Greg the installer and Toni and Keri in the office... they are all very professional and know what they are doing and they do it in a warm friendly kind of way. I recommend them 100% and would not hesitate to call them again!

Neil & Norma Dirom

We have mainly had Peter (First Class), but all their service representatives are very professional. Worked with Westisle for over 25 years. .......Neil

Paul & Karen Chisholm

Westisle came in to complete an annual maintenance on our air conditioner and gas furnace. Adam arrived on time and was very professional and efficient. He walked us through the systems and was able to fit in a maintenance on our gas fireplace. He called his next appointment to make sure the slight change in time would be alright. Adam observed all covid procedures and was very knowledgeable. We were very happy with his work and great attitude. Regards Paul & Karen

Wendy Murray

Absolutely fabulous service from Greg Funk at Westisle Heating &Cooling! Greg quickly diagnosed our problem and gave us tips on how to avoid having our thermostat problem again! Personable, professional, and early!

ross turner

I was very impressed with the whole experience. The unit came in quickly and was installed in a very professional manner, the installers were competent and thorough.

Barry Guille

We recently had a ductless mini split heat pump installed by Westisle. The service has been friendly, courteous, and efficient fight from the first phone call to request a quote to the finished installation. They offered the best value of all the contractors we contacted and performed the installation on time. The techs who did the work were friendly and knowledgeable and willing to explain the various processes of the installation. There was almost nothing to clean up after they left. The units we purchased are performing as we had hoped. We are quite satisfied with the end result and would recommend this company anytime.

Max Rein

Great experience with the WestIsle team. Quoted, installed, and maintained my heat pump the last two years. Always performing in a timely and friendly fashion. Willing to answer all of my questions, offer advice based on their extensive experience, and allow me to make decisions without any pressure. Glad to have them working with me.

Darlene & Allen Dowhaniuk

Trevor was excellent. He adjusted our thermostat and is going to save us a lot of money. Thanks Trevor.