Reviews of Ray Electric Ltd (Electrical Technician)

Ian Watson

When I needed a replacement water heater, they were there when the rental company let me down (phone system glitch).So I thought why use a company centralized miles away. Next came the heat & air, then kitchen rewire to newer code. Always use them for all my electric and gas needs.

Bluster Madness

I bought parts for my e-Bike here. They were helpful but not that many parts. But I will still come back

Aaron Wood

Great place for old and new electrical parts.

chris Skipper

Easy and fast spoke with someone and arranged an appointment. Quick friendly willing to explain the work that was done.

Aaron Mann

Excellent service ,advice

Doug Dragon

Not what I expected but informative

Robert Fanjoy

Great staff, very pleasant to deal with.

Debbie Barber

My furnace was not working so I called and they sent the repairman within 2 hours. He solved the problem and I am so grateful for their service. I highly recommend this company to anyone.

Crazy cool gamer

Nice store

Jimmy N

They had the part that I needed for an older fuse box.thumbs up.

Shari Vezeau

Always fast and courteous service.

William Archibald

Solid service

Don S

I’m a repeat customer, as I had an air conditioner installed through Ray Electric (in Cambridge) about 10 years ago. This time, I needed a service panel upgrade from 100A to 200A. Ray Electric took care of permits, hydro dis/re-connection, and installation. Steve arrived promptly, and outlined the required work. He was concise and provided multiples quotes/options as I didn’t know exactly which path I wanted to take. Steve quickly responded to my many email inquiries, and easily pivoted when I made a last minute change. My installers (Craig and James) showed up on-time, they we’re polite, friendly, and professional. Installation took an entire day (~8 hours) and the job was done to exacting standards. They even took time out to answer my questions during the process. I’m very satisfied with the results and would highly recommend them should you need electrical work done. These guys are the gold standard. Thanks Ray Electric! I’m sure we’ll do business again.

andaph94@gmail.com a

Terrible experience. They take way too long to do the work and overcharge for it. In addition, the owner is very rude and disrespectful. Customer service is not high on their list!

jodi riemersma

We recently installed ourselves a tank-less water heater, we had Ray Electric come in to install a 10 ft gas line to the water heater. Through our research hiring someone to install the water heater should take about 5.5 hours, to save on the cost we installed it ourselves. It took Ray Electric 4.5 hours to install a 10 foot gas line to the water heater. When he was finished we signed off on the amount of hours he was there . When we received our bill we were charged $500.00 for the service and $45 for parts. When we called about the charge they said there is nothing they can do because we signed off on it. We only signed off on the hours he was there, there were no charges or cost amounts on the paper we signed. I'm having a hard time understanding why it took 4.5 hours to install a 10 ft gas line, and why we were charged so much for service? It seems they are either incompetent when it comes to gas fitting installation or we have been taken advantage of. I had no choice but to give 1 star or it would not post, I would not recommend this company.

herman jolink

Had ray electric install a new furnace & air conditioning system this week the guys were professional and did a great job would recommend ray electric to anyone

Heather Johnson

I was going to write a long laundry list of things this company did wrong in my home but I decided that wouldn't serve anyone. Instead I will say the work completed was done unsafely, live and incorrectly. The bill was high and the workmanship questionable. They take no responsibility or ownership of poor work completed. Just read their replies on Google reviews to negative feedback, passive aggressive and condescending, very in line with my experience with them. Don't waste your time or money, call someone else, anyone else!

Melissa Hawco

Apparently, providing the part number is not enough to get you what you need. Then they go and charge a "restocking fee" and treat you poorly on the phone. Don't bother with this place.

Eyesajar

I was given a price for $200 for replacement battery for ebike and when my son went to get it they charged him $500. RIP off

Mike Goodwin

Friendly and easy going people to deal with but was told 65$ to diagnose problem with ebike. Problem was diagnosed and then was told it would be an additional 105$ to "put it back together". Managed to get it all done under warranty from daymak (work done by RAY ELECTRIC) only to receive it back without the spedometer and odometer working and the battery had the bottom broken out as if it had been dropped. Called to complain and was told they didnt brake it and the meters were working when they tested it. TOO BAD SO SAD. Do not get your ebike fixed here and certainly do not buy a daymak because they are no help at all and clearly their bikes are NOT built well. 3 week nightmare taking time off work to get this fixed.

Jay Littman

Review of Ray Electric, Cambridge, Ontario for Google I had a big job at my house, replacing my 40-year-old oil furnace, A/C, removal of the oil tank and conversion to natural gas. Ray Electric of Cambridge, Ontario completed everything from all of the permits needed, removal of the old furnace, the oil tank and A/C, installation of a new furnace and A/C and worked with Union Gas to get service to my house and connected to natural gas. All I had to do was write the check and Ray Electric took care of everything from the beginning to the end. Craig and James (installers) are the gold-standard of craftsmanship both constantly pushing the envelope to make a great seamless installation, and respectful. Both are truly talented people. Steve Ray (owner) is an honestly good person who always finds a way to get things done. I very much enjoyed Ray Electric and I am very satisfied with their timelessness and quality, they delivered what they said they would do and did it with outstanding craftsmanship. I would highly recommended Ray Electric of Cambridge, Ontario to anyone for any gas furnace or A/C needs, there is a good reason why this company has been in business since 1909. Jay Littman Cambridge, Ontario

P C

Batteries for 2 escooters. Good price. Great quality batteries.

no name

I came online just to look up the phone no. for Ray Electric & was shocked to see the low star rating. Once reading the reviews (someone has the nerve to trash a company without ever having secured their services?) I felt I must write to inform the public. It's been a few years ago now, but I had Ray Electric install a new furnace for me I purchased from them. They were amazing. The son installed it at that time. Something went wrong with it right at the onset (a part under warrantee -- a manufacturer's defect -- not this company's fault) & they took care to replace that part, made a second trip here, didn't charge me, polite & helpful from the get-go. The owner was knowledgeable & courteous. I do wish they stayed open a little later than 4 p.m., but that doesn't impact their service at all. So, here's to you, Ray Electric (who have been in business over 100 yrs). You are doing things right, or you wouldn't last!

Hari Reynolds

We had an emergency and Ray Electric was there within an hour! Technician was knowledgeable and friendly, and provided us with additional information. GREAT job!!