Reviews of ServiceOntario (Driving School)

Nathan Van Natter

The best service ontario around, go there for any of your needs !

Ryan Olson

This center never seems to actually do anything. They are extremely rude, they lose paperwork, and they are very abusive verbally towards people. If you have ANY issue that involves Service Ontario, go downtown to St Paul and get service from the actual Ontario Government

Rebecca

2 people working. had to miss a few things today because I've been sitting in this parking lot for over 2 hours waiting for my family member to even be seen by the receptionist. Ridiculous

沈洋

Very good attitude！

Ranjit Deol

Rude behaviour always.Find another service ontario.

James Cronin

First off, You gotta wait, no biggie, that's life. BUT.... Horrible. Lazy staff and zero empathy. Trying to renew sticker for over a week, go with all my paperwork, and their "system" doesn't recognize my insurance, although the NRP can!

Shams AbuBakr

They should have a person who can check with the people waiting in the line if they have to fill a form, so they can do it while waiting in the line. would save time for both parties.

Ash (blue pearl)

The staff is very rude and not pleasant to deal with

Waxing Sustainable

Took an hour and fifteen minutes here to renew my daughter's health card. Four kids, seven months pregnant and when I was finally in the front of the line, they let not one, not two, but three people behind me or who had just walked in go before me. Incredibly slow (and inconsiderate) service. Won't return to this office again.

danielle bender

I have to say, this was the BEST Service Ontario I have ever been to. Joe and Davine were fabulous. They were so welcoming, positive and helpful. The answered all questions as well as provided extra information without hesitation. Highly recommend going here!

Barb S.

Only open Mondays, and only until 4!

Andrew Humeniuk

Friendly service and suitable Covid-19 precautions.

Roger Edmonson

They are such good organizers the lady who looked after us she did an excellent job for my license oh hip what can I say the well-trained

Mike Bos

55 minute wait at 3pm. Quick for address change. Simple. Polite people in line. Down town MTO office is much more comfortable and expedient. If you can find parking I'd recommend it over this site as there are chairs.

Savanaugh Fraser

Always had trouble at other Service Ontario's with my heavy vehicle. Port Colborne Service Ontario is quick, hassle free and the lady I delt with ( I apologize for not having the name) is beyond friendly and welcoming. Highly recommend because the customer service is the best in the Region by far.

vanessa ruano

Too slow and the manger has no coustomer serivce

Tammy Teal

Great service

EmeraldNotch

Horrible. Worst customer service I've ever experienced anywhere in my entire life. Stay away!

Mary Ismail

I like that they make sure you don't have to wait a very long time more than once. Kind people, very straight to the point.

Angela DiFruscia

Devine & Joe are fantastic :)

kevin pepin

Always busy

Barbara J

Transferred a vehicle between family members therefore needed signatures witnessed. Charlene completed my whole transaction very efficiently. I am very happy with the service I received.

steven waterman

Very friendly and fast

Kimberley Ford

I've only had to go in a couple of times. Each time I find the staff pleasant. I also love that they having a waiting area for seniors and people with disabilities. Neither applies in my case but I definitely appreciate that they've made a clear effort to be accessible. I'm heading over again shortly so hopefully my experience will be another positive one.

Mike Robinson

B U S Y, if you need to come here to renew, or get an abstract, come EARLY and expect lines!

Ja La

Tbe staff here are great and worked hard and helped us out with a complex situation today and were AWESOME. Very helpful, professional and a pleasure to be around. Thanks for all your help

Judy Yovanovich

Very pleasant and helpful

Matt Clarke

Good service Ontario location. The line moved pretty fast on a Friday morning. More services should be available online to make it easier for everyone, but the staff here were friendly and helpful.

Chris Iapetus

20m wait outside in the rain due to pandemic rules. Once inside, they were quick, efficient & effective. Great staff.

The Middle Eastern Duo

I won't recommend this place the people that work there are very rude all they want is money. If I could review the place 0 star I would have. Please stay away from this place

RickytreeandLand Shaubel

I live in Port Colborne so it's not much of a drive but if you don't it's worth the drive to come to this location. Staff are impeccable with their knowledge and expertise on how to get the process completed. You guys are local stars. Shine On!

Kevin Stringer

Best ServiceOntario in the region. The staff is friendly, knowledgeable and helpful with any questions you may have.

rhd123

Awesome ????

B.I.G Star

Really helpful if you go in with respect, and don't rush or be rude ,they help me out so much I can't even explain, they did everything they could to help my situation a fixed it in less then 10 mins I'd recommend going there for anything you need , they will always help you if you go in prepared and ready to fix the issue or need someone new.

Devin Lunshof

Fast, efficient, and friendly but may seem curt to some individuals.

Christopher M

Very helpful, service-oriented. Much more preferable to on-line transactions.

Dylan

Uhhhhh i wanted a burger. They did not give me a burger.

Stephen White

Excellent caring staff

Peter Smith

Great ! . Thanks for the service. Very friendly ! .

T Springer

Excellent customer service at this location. Very friendly and always smiling. I like the fact that I didn't have to book a next-day appointment. The downside is the long lineups. Other than that I still give 5 stars

Troy Pellerin

Never has better service from a government worker, always a delightful experience with these two they are a great team, super helpful and they got all the answers :)

Andy Brooks

First time visitor. Friendly and efficient service. Despite some seating available for the elderly and disabled, you must stand in line. My wait wasn’t long - maybe 20 minutes, despite a long line when I arrived.

Patricia Shedden

Very efficient friendly knowledgeable staff

Peter Walchuk

Well organized for social distancing. Only three in line. Great friendly staff.

Joshua Chretien

I have seen lines then I have seen service ontario lines. Bring a book.

Bill Wightman

Waited 1 hours and 25 minutes which is too long in my world. I felt someone could have been letting people know in the line what they needed to speed things up

Jenn Dauginas

My son and I were here today to renew our health cards and get my drivers license renewal and sticker . I have to say that Service Ontario has an exemplary employee in Rose, often in these times of a lot of waiting and patience packing , of the pandemic, to be met with such a professional but compassionate person is rare today . Rose..... my son and I thank you for your patience that you showed us . Just that alone is exemplary !!! I sincerely hope your management knows just how key you are to that office. You changed the morning we were having just by this experience . Wish there were more people like you . Thank you again . Five stars from this family !!! Stay safe

William Lauzon

To be expected with Service Ontario, its a lonnnnng wait.

Kaitlyn Harmon

In and out for health card renewal in 10 minutes

Gerry Melinko

Need more employees. People standing outside in the freezing cold waiting for service. Line does not move very quickly as there are limited employees.

Ognjen Savic

Not professional

RENE ROMERO

Anytime I ever have to go here the service is Incredible !

iPhone How to download app for

If I could have rate them (0)

Brad Vaters

I always have a pleasant experience when I go in there.

Kathy V.

DO IT ONLINE IF YOU CAN!! I have been for a few years. I will only go back in that disastrous environment only if it's absolutely necessary. It's government. I see it time and time again. No one cares about the fact that we have to wait in line forever and that we have other things to do.They take their sweet time. They are afraid to go a bit faster. You go faster+we get done quicker=everybody's happy. EFFICIENCY. Try it sometimes.

Joseph Marazita

Waiting in a long line is a given, always ! You will be "told" where to stand EVERYONE there will give you pathetic attitude and expect to be spoken to in a condescending manner. In other words... typical Government office.

Brian McCombs

Quick and great service Best service ontairo in the niagara region

Shawn C

Always fast, efficient and friendly service at this small branch!! I was assisted last week by "Joe", who was so helpful, efficient and knowledgeable!! Thank you!!

Kevin Reles

Best Service Ontario desk anywhere.. Super fast and great advice and service.

J Robinson

The man that owns this place is a snotty unprofessional. He rudely interrupts conversations between customers and another rep and he even looks unprofessional. I now drive 20km to Welland where I don't have to deal with this type of second rate service. Service Ontario should be ashamed to have this franchise.

Sean Semple

May actually be functional if they replace some of the employees and computers that have been there since the eighteenth century

ERIC EVES

The friendliest and most knowledgeable staff of any MTO I have ever been to.

Christine Chaisson

Always helpful, The 2 people that work there are a team and have answers, if they dont they figure it out. Never feel rushed, always professional with a smile. Thank you

Bonnie Burnham

Very unhelpful

Rachel Mitchell

The staff member I dealt with was rude and condescending. If you can go to a different location, I suggest you do so.

Keira Beauchamp

Went on a Saturday, about an hour before closing and waited about 30 minutes or so, which was expected. The staff were very friendly and polite.

Tom Paonessa

Orderly organized quick professional service

J Dub

They suck and the employees are beyond miserable.

Katrina Piunno

It was very busy when I arrived and the line of customers was almost to the door. Thought I would have to wait for a long time but all the stations were open and it actually went quite fast! Was probably there for about 20 minutes. Staff was friendly and very efficient. Got my things taken care of and was on my way. Pleasant experience. (A little dirty but what can ya do.)

Trinity Meleg

Visited here last week to change my last name after getting married. The representative was so helpful and efficient, we were able to renew my sticker and health card at the same time. She made the whole experience feel very stress free, and saved me having to go back to wait in the summer heat to renew my sticker. Thank you!!

Valter1

Professional and fast but, waiting in lane outside 1 hour is not the best (very busy...).

Dave Manners

The line up was not too bad, but the woman that served me was great!!

jimmi hendrix

AWESOME PLACE!! IN AND OUT FAST, FRIENDLY, CLEAN. Super happy with the service!

aangan delrd

I went there make my health card renewal first time they ask me addressed proof and last dates of job I amPR Card holders and when i second time bring all documents they told your travels history not mach I don’t now send your all travel information.very poor service and information they provide to people.

Martha Eugenia

Rude service, I was pregnant and I did not receive any consideration....I had to wait on the line for about 50 minutes...., the office is uncomfortable, not enough ventilation. People who work there are no nice.

Ursula Rudat

Of course there was a line up outside as they were complying with Covid-19 rules. There was a hitch-up outside as a “gentleman” wouldn’t accept the explanation he was given that he had to go to another location to get what he needed. I had a multitude of things to get done and I was served with a smile and patience.

Andrew Spanyi

I went to the Service Ontario office on 350 Scott St Unit 110, St. Catharines, ON L2N 6T4 2 separate occasions. On both occasions, the line for service was nearly out the door and the estimated wait time was around an hour. Ontario taxpayers are paying for service - not to wait for an hour. Staffing should be adjusted to the volume of work!!

Linda Alexander

In and out quickly, wonderful staff

Codeman

Worst service Ontario I've ever been to. Most staff are rude and short with you, not all but most. Tge lineups are terrible, I'm pretty sure I've never once been there while they had short lineups. To top it off they make u stand tye whole time, like come on people put some chairs in there and do the take a number system!!!! Like they do at a couple other Service Ontario's I been to

King Ho 2

don't good job. I will not come here anymore. Fortunately for me when I went to another store, I had to pay for it and follow their instructions

Garfield

Fast friendly and efficient service.

Ahmet Ozdemir

Just wait, wait, wait.... ..your time not important.

Fred Steinhaus

Fast, efficient, friendly service. Thanks.

Lorie Lampman

I had to renew my license today and because i have been going through chemo i have lost my hair. I asked if there was any way i could use the picture on my license as i have no hair right now. It's the only thing I'm vain about. The clerk made a phone call and because i was also downgrading my license they were able to do it for me. Wonderful compassion and empathy and an overall great experience.

creep show

Very fast and professional.

amanda Malek

Rude service extremely rude, I have never been this offended in my life I don't know what kind of people are hired here but I wouldn't hire them if my life depended on it.

Andrew Panetta

Welland and st Catherine's needs to have their employees go spend a day with these two and learn how to be human and kind

George Bullis

Slow, spoke down to me, not knowledgeable

Valerie Rayson

(Translated) S. L. O. W. (Original) S. L. O. W.

a -n0n

Always a pleasant experience. Quick, efficient, fun. All of the things you don't expect when it comes to Service Ontario. 11/10.

tegan mccormick

Short lines, quick, professional and amazing hours. I wish every service Ontario was as easy and flowing as this one is! Every time I visit it's been the same exemplary service

Walter Rivas

I HAD NOT BEEN AT THIS PLACE FOR LONG TIME BUT I FOUND THE CUSTOMER SERVICE VERY EXCELENT. PEOPLE WERE BUSY WITH LOOKING AFTER THE CUSTOMER IN A VERY FRIENDLY MANNER.

Isaac Yurkiv

Very rude staff, gentleman and I in line were told to keep quiet over a harmless conversation. When I got to my turn in to the desk (which took almost an hr) I was not helped appropriately. I was told 3 weeks prior when I transfered ownership that I needed a safety to get temp plates. My cellphone died and have not received pink slip for insurance cause it hasn't come in the mail yet. I have correct info for insurance as my policy # doesn't change. I was denied paying for my plates even for just a temporary sticker. Her reason is that vehicle is unfit for the road even though I have safety to prove that it is. Absolutely unacceptable service, with poor attitude to boot.

Jacey Cote

Not Busy, people friendly & helpful.

jody edwards

Fast friendly and very helpful. I won't go anywhere else

Husseineid Bekhit

(Translated) Wonderful service (Original) خدمة رائعة

Peter Binka

Great location and great staff. Its worth the drive from Welland to Port Colborne. Beware of Welland Location. Poor Customer Service.

Jo Schzar

I enjoy doing business with Joe and Davine. They are so informative and makes all transactions go so smoothly. Thanks for staying here in Port Colborne.

Sharon

Aside from the 45 minute wait in line and then answering 3 questions at doorway my visit for a renewal sticker was 10 minutes in length. As grocery stores allowed "seniors" that one hour of shopping to avoid crowds & lineups it would be appreciated if ALL businesses & retailers would offer that one hour courtesy to seniors. It would make a big difference.

Kim Gaskell

Great service

Emily Deiter

FABULOUS STAFF AND SERVICE! We are newer to the area and both staff members were super informative about the surrounding area. They were like personal tour guides ! They were absolutely the nicest people I have ever met! Plus, super quick service! Thank you so much for your kindness. You both deserve employee of the month! haha

Julie Maxwell

If only I could give this place negative 5 stars.... This place should be called Dis-Service Ontario. You would think that you would get a bit of help from the people that work there, but they seem quite content to talk down to you in a condescending tone. Those two behind the desk may actually be the rudest and most unprofessional people I've ever met. If you don't want to deal with the public... and smile every once in a while... get another job. I will be getting my plates & licence in Welland.

Sam Lear

Hrs are amazing for a government business. Great for people with jobs. Don't care if I hafta wait in line (which is never for long)

Debbie Berdini

Line ups too long staff member was very rude to me.

Hina T

They should have more counters, too much waiting time

Biljana S

Pleasant surprise, top notch service. My drivers license expired this month, where picture need to be taken as well. After checking reviews, and knowing how last few months made us all stressful, I was little bit apprehensive. Experience was total opposite :) Arrived Friday at 8:30, waiting line outside was manageable, and moving at decent pace. Officials were so nice to talk to, and extra helpful. I was out before 9 with all done, picture taken, health/drivers/vehicle sticker renewed.

Susan Neufeld

Very helpful , friendly staff!!!

Colette D

First come, first serve; no take a number. I went first thing on weekday morning and line up was literally out the door. Was there 1hour for vehicle plate sticker renewal. Only a few seats available for people who cannot stand for any length of time.

diesel neilson

Staff are very rude

kevin little

Very rude staff here. Not only did they talk down to me they made my day an absolute nightmare. Had a horrible experience and will never return.

mike

The wait times are absurd. I waited in the same spot in line for over 20 minutes, god knows how long I would have been in that awful dingy, cramped little room if I didn’t give up and leave. Another time I went, The woman I dealt with was very rude and completely unhelpful. She ended up providing me the wrong information even after calling head office.

Anh Nguyen

Worse experience ever. The lady worker was so rude whole time she interacted with me

Dylan Brittain

Very friendly and helpful staff. Would give 6 stars if possible

joseph Bigford

It went very well thank-you.

Gerry jenkins

Can be a little polite but gets stuff done..

Rose Andy

Today I went to renew my license, but the employee in the middle (old guy and wearing a white shirt) refused to serve me just because I was wearing a medical mask. Such a horrible service. Never expected a government-based service to behave this way.

Bernice Raben

Quick& efficient service.

Rich Meyden

A local place that has always been available to answer questions and help to understand all the government red tape.

Larry Giguere

Excellent and very helpful

Kathy Y.

Omg so friendly. Had to renew a bunch of things so cost was up there. But the staff had me laughing, to ease the transition.

Matt Passos

Long slow lines and really rude staff

Danny Duncan

Quick and painless

Devon Putman

Best you could expect from a government service building. Long lines, differing wait times. Can't expect places like this to be like a fast-food joint. Good overall. Don't let other entitled people give off the wrong impression.

Bob Desjardins

Great people to deal with

Anil Soni

I was the eleventh person in line out of sixteen waiting at 0830 hours. Due to covid restrictions only nine were taken in the first time. On my turn the lady behind the counter was very polite and provided excellent Customer service. She was very efficient and my two plate stickers were processed in less than eight minutes. I walked out of the door at 0855 hours. Great job and kudos to the staff at this location.

Doug Garrett

Fast and for being a Government office ,staff were friendly and very helpful to me .

Daniella Bennett

Have to get a number and yet the serve everyone with out one first.. poor service

Randy and Sue Mewhiney

I unwittingly let my drivers license lapse and I was due for a new Health card. I called ahead, asked what I would need to bring then went there. Sure, there was a line-up but hey, these folks are entrusted with delicate and personal information about all of us so wouldn't you rather they didn't hurry and possibly make an error? When my turn came the gentleman was professional and prompt. I have no complaint what-so-ever. Perhaps if you've had a poor experience it could very well be the people ahead of you weren't properly prepared. Maybe it was your attitude that put the Employee off, whatever the reason quit complaining. At least we can acquire a drivers license, at least we have access to Health care. In some oversea's countries the necessary paperwork can take weeks or months - if possible at all. We're Canadians, so relax.

Betty Humphreys

The clerk handled a difficult situation efficiently and as quick as she could. Thanks

Monique Lamontagne

Very nice and quick .

Dk_ Bender77

Amazing service! Will not go anywhere else!

Robert Arbuthnott

Small line today but it moved quickly. Staff was great as always.

Norman Habel

Perfect amazing services

Rick Urbanowicz

Great people...fast service.

Bob Ingram

What a poor set up,pretty bad that people have to stand outside in the cold,snow and rain. I got there at 12.30 and stood in line for 45 mins.

John M

Joe is vary helpful and extremely patient

Denise Waite

So friendly , patient, helpful and provided screwdrivers to remove my plates. Was a truly pleasant experience

Francine Gifford

Very quick and friendly staff!

Eric Pagett

Super fast was in and out in about 3 mins

Steven Chaudar

They were very efficient and everything was ran smoothly

Kim Carey

Fast and friendly service.

Christopher Storin

Rude and unfriendly staff , like they hate their jobs ...every experience I have had with them . Slow, long waits only to be greeted by an unfriendly worker when you finally reach the wicket. Disappointing.

Mr Tanner

Tried all week. Every time ridiculous line up's. Line as far as Giant Tiger... No thanks

Stu Graham

Joe is awesome, you simply don't find people like this anymore, for years now I've gone to Sideys because of the quality of his service. Never find anyone as willing to help as him!

عبد الإله زمراوي Abdelelah Zomrawi

It was the most terrible experience for me. Staff most are rude, lazy and incompetent big time. The first day, it took me two hours to speak to an agent. However, I was sent to vision exam, which I passed, then sent back to the optician for a small minor thing. The agent went to see her supervisor three times. Finally, after eight hours, I was served.

MiMi Rivait

What a pleasant experience. Although busy very fast and friendly service. Refreshing and even open on a long weekend.

Timothy Katch

These people are amazing. Always a pleasure doing business with them. I've been coming here since I was 16 and they are always incredibly warm, friendly and professional. I wish all Service Ontario employees were as awesome as the people who work in Port!!

Tyler Vachon

When is visiting a Service Ontario ever a 5 star experience?