Reviews of Fort McMurray Vehicle Licensing & Registry (Driving School)

Andre Picard

Very good service and polite

Melissa Herman

Horrible service. Walked in with numerous questions. Walked out with numerous questions. Had better luck browsing online for an answer. Go anywhere but here for your licensing and registration needs.

Shanta& Rajkumar

Very good location. There are some angle parking available in front of the building. Open hours 8 am to 6 pm; Monday to Friday. Many services available including vehicle registration, license renewal, driving test, health card and others. I did not get proper instructions from the agent on my request and had to visit few times which was really frustrating. However, finally got documents from different location. I thanks the team for working and helping us in this pandemic.

Airline Lush

They charge .52 cents per card transaction and suprise , they do each service as seperate transactions. Not cool. 9 dollars to pay ticket which court refuses to accept payments today for .

Raymond Boudreau

I came to renew my license plate and I was served in the best of WAY very cordial personal.

L King

I went to call and the lady over the phone was raising her voice. She was Extremely rude. I really don't appreciate the terrible customer service

Clare Carter

Great service! :)

Dylan Elias

Jignasa was excellent!

Quantum Alpha

I went to the downtown location, the Filipino clerk overcharged me, and gave me wrong info as well, so I had to go back the next day, waste of my time. As they were inquiring, they found 3 other client were also overcharged. See your receipt for explanation... which the clerk refused to give the 2nd day. They had 4 employees from Philippines, and 1 Canadian!!!! Why cant they get COMPETENT Canadians for the right job? There is another registry in Timberley, I will try that location next time for service.........

TARANJIT kaur

This is a great place . The guy who serves me was very helpful. Thanks for the service.

Dhiraj & Ruchi Pachauri

We were at the registry to reschedule an earlier date for my son's driving test. We found the registry team very helpful, especially Punita Patel. She worked with us, even contacted the examiner & helped us to reschedule our appointment at an earlier date. She made sure that everything was lined up perfectly & called us to ensure that things were good. We really appreciate her excellent customer service & professionalism.

Rafael López Portillo

I been there a few times. No complains . The service was good and friendly.

Amin Nagani

Good

Drew Shat

Hard to communicate with and did not look through all the doccuments ive brought.

SIkandar Hayat

Jignasa is so nice and helped the customers. she is very welcoming and helpful to the customers.

Guz Man

They are a collection of worst,Racist,cold hearted,rude and rudest people come together To give a public service! I would not advise to anyone to get any kind of service from them! I don’t think anyone working there got professionally interviewed for the job because the way the treat you is beyond wrong! Coming here and getting service is like volunteering to give your self a bad day period!!

Adam King

Another one in timberlea

Mohamed Abdalla

I am so happy today

Peter Frazier

No signature on paper work. But got signed copy and fixed issue

Saima Iq

I am looking to use online service, if available, to pay ticket to avoid lineup in COVID 19 situation. Calling at every contact number mentioned on their site since morning (6hrs now)no body is picking the phone up.

Alan Duffy

Great fast service

Rami Safa

Great service helpful place specifically jignasa have a high professional customer service ever thank you

Rick Girthquake

As a poojang-mcdidd chef I did not enjoy this registry. It smelled of deep fried goat and malt liquor. There was some guy with a pet monkey and a purple hat working the counter. His name was "Beezer Twelve Washingbeard" actually a pretty chill guy.

Scott Goodridge

Took a driving test, and the instructor was very clear and concise; with their directions. The agent at the front desk was also very timely and professional in filling out and explaining the paper work.

Vin Feria

The manager of registry downtown is so nice and approachable...all the employee are very helpful and understanding...keep up the good work...

Reinhard Dittmer

professional service, friendly staff

Tommi Chen

Services are great however the line up is way too long. Not enough agent in the office.

Alvin Yip

I can understand wait lines, but the staff that work here are so sloooooooooooooooow. If I had some yarn, I'd have enough time to knit a few scarves every visit.

Kevin Staples

Fast, efficient, courteous service.

Chantale Humble

Most incompetent people ever!

Tunica Prince

The staff at the downtown branch are the worst.

Gurpreet Raina

The management is very helpful here. I am new to the country. It was so confusing for me, but they helped me in everything. I wanna thank the manager Punita. She served me so well. Thank you.

Roy Amalu

Exceptional customer service and amazing customer support

anything goes

I would like to take this opportunity to thank Ms.Lendy and her manager for doing such a great job this afternoon when we went there to change my last name because I got married. Ms. Lendy is a very kind and soft spoken person who is always willing to help above and beyond in someones expectation like what she did to me....She is very knowledgeable on what she is doing and she is really good in explaining everything to me and my husband. She’s very patient and she always make sure that anyone who she assists has a smile on their faces when they leave the place. She always has a smile on her face and she is very accommodating. It’s not the first time that she help us with our Id’s and some documents but everytime we see her it never fails to give us the results and the outcome that we wanted. She is very efficient and I really like how she handles all the inquiry that is why I can say that she is an asset and I am happy because you can see and feel that she really love what she’s doing and very passionate on it. They are blessed to have her in their team and she is very professional and you can really rely on her. I can go on and on saying good stuff about her but I just want her to know that I truly appreciate her hardwork, it’s not an easy job especially when it comes to dealing with different people with different attitude and different level of comprehension it will really test your composure but for her it shows that she’s really good on what she’s doing and may the Lord continue to bless her in all aspects of her life and I really admire her for doing a fantastic job. Again thank you so much!

Chris Stamp

Horrible service and extremely disrespectful people working there I do not suggest anyone to go her, go to Ama

William Tuccaro

Jignasa helped me for my service.she is awesome

Saddam Ahmed Omar

I have experienced the worst customer service with this registry. They mislead me quite a few times just to get rid of me so they can serve the person next in line even though I patiently waited for my turn. Some of the ladies even seem to be very contemptuous and close to slap you in the face. I will not recommend any one to visit this place until they train their employees and may be get rid of those who are creating this unsatisfactory customer service.

Gilbert Tulauan

i just would like to commend the lady jignasa , when i arrive in there the line up was quite pretty long and she was the only one in the counter...however the line moved very quickly ... because she is very knowleageble in what she do, she adressed and answers question and concerns in a profesional manner, very efficient worker... she always have a smile on her face every time ... she very polite and friendly ...

Grant Rasmussen

Great service, from the in car test to the service counter

Ad and Shawn Bennett

On several occasions I have work with Nery on corporate Registration she is a wealth of knowledge and makes doing business with FMVL a great experience. She works very hard at talking care of customers requirements no matter how complicated they might be.

Mike Farough

Aman was super helpful and we were able to get everything we needed done

DImpal Bhavsar

The service was very good n the staff was very friendly , humble and very helpfull

A

Awful service. Employees don't know what's going on in there. Slow line. No one working the counter. 30 people in there, and only 2 people working. Telling people to come in for certain services at certain times, show up and come to find out the person isn't there for another hour. Not a huge fan of wasting time. Will not be returning there.

Jayce Bencher

They arent even able to recieve an email of my lease agreement so they can print it off for a hard copy to put in there files. Thats some basic computer stuff right there and they cant even do it. Useless.

Merissa Kosowan

Helpful and friendly staff. Very informative. Quick and effecient service.

shinsie tiempo

Worst experience ever!I would have given them ZERO if that's an option! My brother and I went to downtown registry to ask why they won't give us a refund since they can't do any road test anymore. We called the government before going to their office just to clarify what our options are and the government representative told us that the registry should give us a full refund. The horrible owner?/manager (elderly Indian woman) claimed that our road test was CANCELLED (we went to their office 5 days before our scheduled road test to have it rebook. The girl assisting us wrote cancelled on our sheet but noted that we can rebook the road test within a year. She even wrote a note on their logbook that we haven't chosen a new date for our road test yet. It's our mistake that we trusted her and let her write cancelled instead of rebooked on the appointment sheet.) and not REBOOKED but she also insisted that they called us last February and asked us to take the road test that month even if we don't want to. So if the road test that we paid for was really CANCELLED on October then why bother calling us on February for a test schedule? The HORRIBLE owner should get her story straight if she wanted to keep our money without delivering us the service we paid for. She also had that audacity to call me rude even if she was the one raising her voice. I suggest they should refresh their knowledge on good customer service. Needless to say, no one in our family will be going back to that horrible place.

Nabahat Sana

My husband and I went to registry office in downtown to get new vehicle registered and to cancel the old registration for the vehicles that got damaged due to flood. The lady on the desk named Dimpal Bhavsar was very friendly and courteous and knew what she was doing. It's great to meet people who give you the right advice and guide you completely.

Syed Chowdhury

thanks jignasa .she did service and went beyond to help me she is very fast accurate and polite with costomers .i like to come in this registry every time .all staff r very intiligent ang helpful.thanks again

Gaurang Patel

Fort McMurray Downtown registry is one of the best registry in Alberta . I came from Ontario ,I changed my license to Alberta and registered my vehicle . Within 15 minites service had been done .all staff r well mannered and specially thier manager is so friendly . I recommend this place .

Latonia McCalla

My experience at the Downtown Registry is always delightful. Jignusa is very knowledgeable and provides awesome service! She always ensures her clients leave the Registry happy and satisfied. There is no other place I would go in town to get my registry needs met! Thank you Jignusa for always exceeding my expectations!

MICHAEL ROSE

Friendly staff and convenient downtown location

Rahimullah Sofizada

Very Bad Experience i Submit my wife Documents on 18th march 2021 she is 8 months Pregnant She have due 24 April and they Told me they sent It to edmonton on 23 march after 5 days And now I call Alberta health they're telling me we didn't recieved anything by this Name so they're Manager is worst she don't know nothing That's all I have to say

Michael Landry

Awful service. Women behind counter insults me saying im ingorant and clueless by not knowing how to take a picture of a VIN.. even after i told her couple time there was no vin number on my home made trailer. She told me to bring the trailer here and shell show me the VIN... lol i told her ok perfect. Then sign me a paper that you allowed me to drive the trailer without a plate if i get pulled over.....of course she lost it. I show the sign "zero tolerance on bad behavior". .... pretty sure It works both sides of the counter. ... It was my last 6 try. As of today ..no plate on my boat trailer

O.C.DGAMER87 h

Went in to change address and renue registration. Wait not too long service flawless.

Mahamat Hamidi

Always had a excellent service from all agents at this location. Last time, Lenda went above and beyond to provide an outstanding help. Really appreciate it and thank you.

Mohamed mursal Abdi

I called this one in downtown she was very helpful very polite willing to listen and most importantly she solved the problem.

Keegan Carter

Great service! Quick and very helpful staff

Derek Manshanden

Very slow to get anything done. 10 people in lineup three people at counters other people just standing around and talking.

Vick Adio

Super slow, No professionalism, worst customer service. While doing The service clerk talk in their own language with other girls, doesn't even realise they are in customer service so they have to behave properly. Environment seems like amusement park with no professionalism and funny thing is if you call their manager to complain about it, she do the same thing talk in different language and laugh on your face...unfortunately this registry is close to my house but they won't get any single penny from me now

Geraldine D'Souza

Great service, polite and helpful staff.

Donovan Baker

Forgot to mention some information and luckily the lady at the counter was very understanding, and went through the whole process from scratch, no extra fee..... am very thankful!

Brenda

Thank you to Punita!!! , she went above and beyond to help me renew my registration. She is extremely knowledgeable in handling complex situations and super polite. Also, thank you to Lendy for helping to get my paperwork in order while being out of town. Very thorough and fast!!

Trent T

Answer your damn phone...you are completely inept....

Darpan Patel

I went there mid afternoon expecting there to be a long line but the staff was very efficient with not letting there be a long wait. The staff was very helpful and knowledgeable.

Linda Ousana

The worst staff and management Rude people and bully , only because it's the only registery business in town beside AMA ,they have no respect to customers at all specially the owner They don't want to hire any more staff cs they are so stingy

Kira Doshi

I must say I have been to other registries in this town and other town as well , usually the lineup takes forever they don’t move people quickly it’s just overall horrible but this downtown registry is awesome and awesome helpful people as well. Quick and easy place to get your all registry related work done.competent staff and fast service and great Manager (she) with professional attitude.

Priya Krishna

I went to registry downtown & was returned because this lady Lendy told me that u have to bring government documents & I did take them with me but without looking @ those papers from immigration BUT the next following week I went there my work was done so nicely without any hesitation & with great help from Punita and other lady. Sorry to say Lendy needs to know how to communicate with people with respect.

MT Akkad

Very good service by agent Dimpal....keep up the good and professional help...thank u

Drew Boeckx

I'm not one to go out of my way to do Google reviews but my experience today in this registry was above and beyond. I have went to to previous registries that basically told me that they couldn't help me in obtaining a letter of driving experience for my move to a new province. Coralee helped me today and made sure that I had everything I needed and that the letter was done to perfection plus a bit more since I have a commercial driver's license and she didn't want me to have any headache once I got to my new home at the ICBC registry. Highly recommend this spot and can't express how grateful I am for the service.

Randy Lahy

The people working there have no reason to be rude. Haven't had a good experience at this location yet. :(

Shai Parker

Had a great experience here! The employees were very friendly and helpful

Umair Hussain

Used to be a good registry with very polite and professional people but now this place is full of employees who have no customer service, very impolite, very poor service.

Rakesh Gupta

Very co-operative people, great service, quick turn around time.

Rajesh Satasiya

I been there many times and always have good experience with same lady .she respect her clients and understand what I need .i recommend this place.

CELINA BROOK

Awesome and helpful. Helped me add my donor info on my license renewal. Love the no more sticker on the plates. Got in and out within a great time.

Jason McKenzie

The service is unbelievably so slow. I’ve never a place with such slow service. 12 people in the line up and 2 workers behind the desk serving customers. Zero stars for this place. -10.

dominique kouassi

I got good services with Jignasa, she is very nice and provides all the informations to customers. I am always happy to see her for services.she is too fast .

Joe Elias

Great friendly service

Ali Ali

Absolutely perfect, very professional, quick and easy.