Reviews of ICBC Driver Licensing (Driving School)

n marie

Well organized during Covid 19 times. Very quick service in late afternoon.

Robyn Zelickson

So rude on the phone. Bureaucracy on bureaucracy.

saket khare

Great experience, very helpful and supportive staff.

Graysen Vistisen-Harwood

I passed so a solid 5. Wish I could give higher because I passed but I guess not.

Mitch “Zudos”

They know what there doing. It's just annoying your always waiting for service when you go, expect to be there for a min of 30mins

Ghassan Ahmad

Thanks for you

Rick Ayotte

Polite pleasant service after the big line-up ... should of booked appointment.

Mark Coldicutt

Fast, personable as well as efficient...

Jeff

The only Drivers license office which can make a road test in Victoria. The roads nearby are tricky and need drive carefully, strongly recommend to practice driving at least two or three times nearby before booking a test.Good luck !

Clayton Howlett

While you do have to wait a while, I've found the staff to be patient and happy if you yourself are the same way

Preet Randhawa

Unprofessional and rude people. I have been to this place 3-4 times and sorry to say every time I had the same experience. I have met 5 employees in total out of them I found only one made me feel welcomed and not discriminated. I moved from another province and I feel the registry offices over there were a professional place. I miss backhome every time I visit this ICBC.

Arifa Nazneen

Needs to book appointment before visiting ICBC office, Staffs are trying to serve each customer within ten minutes.

Duy Anh

I had a great experience with the service here today. Staff are friendly and attentive enough to make your day less stressful when dealing with paperwork. Thank you! Keep up your good work!!!!

Nyar Achieng

I had my class 5 drivers test today and I'm so glad Hannah was my instructor. She was so calm and it just felt like I was driving around with a friend. She was very clear at giving directions making it even more easier and comfortable driving. I passed my test on the 1st attempt. ICBC should have supervisors like her. She is the best

Albert Jacob

I booked a test at this location to obtain my Class 5 license. My test was on last day and I reached ICBC 15 mins earlier, submitted my appointment and the front desk lady officer finished things very quickly and asked me to waited outside in the car. Despite going into it nervous, my examiner Navjot (NS) was really great and professional. Very clear instructions. As I was driving we had some conversation and his overall calmness helped me get in a good headspace and to get full confidence on my road test. At the end of the test, he has given a very good feedback on my driving. ICBC needs examiners like NS who is knowledgeable, professional and kind. I am so happy to have a full license and to be taking the next steps in life. Big thank you to Navjot!

S Scholz

When renewing your license, make sure to go online and make an appointment first. This makes things go much more smoothly when you arrive. A good system with reminders built in!

Harsh Kharoud

Katy helped me a lot. She went out of the box to help me out.

Bob

Open 8:30 to 5 and closed on the weekends? I'll take a vacation day just to get my licence renewed. Awesome.

Dimitri Chernov

I was told this was a fax machine very sad it was not. can drive now tho.

Dustin Burns

The best ICBC I've ever been to

Suze

The computers crashed this morning which made it a little more difficult for the lineups, however there was a person going around letting people know what happened which was really nice and appreciated. I would suggest having some more signage near the back and just more clear for lineups it wasn't till I got to the entrance of the door where I saw the blue tape for no appointment, the green tape for appointment, the red and orange tape for the road test. just more signage I would think would be a little more helpful for everybody cuz a lot of people were confused.. Once inside it's chaotic for everybody but the way I see it is you just do your best. If you treat people with respect they will hopefully treat you back respect. He was relatively fast and easy once I got up to the till with the person helping. And I definitely would say it's worth coming here.

Suzanne Kazmiruk

Have driven from Langford twice and both times been unable to find any parking. I guess I'll ride my bike next time.

Jason Moffit

Excellent service and wonderful staff. Everyone was in a good mood even though it was Monday morning. I had an awesome experience! Thank you for everything.

Chelsea Brandt

These people have to be some of the most condesvending and unhelpful people out there. ICBC is such a scam and full of rude and miserable employees

Steven Grundmann

Moved from Saskatoon to switch to BC license today. I thought it was very strange to book an appointment and have a reminder e-mail ask me to arrive 10 minutes early, then stand in a line for around half an hour.. Obviously something went a little wrong today, but the staff were really helpful and friendly. Because I don't know the reason behind the delay, I can't say who's at fault or that anyone wasn't doing their best to handle the situation.

TeeCarts

Girlfriend was hit by someone who did not shoulder check and had her car totalled. ICBC somehow ruled it as a 50/50 and has left us without a car or any options, short of offering us a quarter of the car's actual price. For future reference, I like to be wine and dined before I get f&%*ed, ICBC.

Mike Slaco

Best ICBC center I've been to on the island.

Frangelica Atherton

Absolutely lovely staff! Thank you for all the hard work you do :) Special shout out to my road test Examiner you are fabulous!

Kristina Noel

Quick service and friendly too

Nabil Bennett

Great place for licensing

Doug Filteau

Quick service and knowledgeable, friendly staff.

brownie12336

Friendly and patient staff that know their stuff

Franz Zellner

Great service

Scott

Expect a long wait for most services, I've never seen this location fully staffed.

Jamie MacMullin

I accept that I may have failed my first attempt. But I feel as though, Cindy, was rude and overly critical, and did not offer any advice on how to improve on what she didn't like. I made 5 attempts to express concern about wearing a covid mask and corrective lenses, as the lenses were fogging and my vision was obstructed. She offered no helpful solution. She claims that I ran a red light, but in a busy construction zone and behind a 5tonne truck, was unable to see the light until i was well passed the stop line and continued through. My car is old and the speedometer is a dial, she claims that I was speeding in a park zone but the dial was sitting on 30km/hr from my position. Her vision and assessment of my driving speeds were from the passenger seat and incorrect. She also made claim that I drove 70km which I know I didn't not. I was driving 60km/hr in an area that I did not see the speed limit posted. She claims I need to work on my hazard perception but did not elaborate on what I missed or what to look

Lanning Braaten

Seems to be faster now. Not smoother. But faster.

Kyla Loasby

Poor customer service. Parking to get into ICBC is too little.Too many spaces alotted for road testing.

Ben Lenner

Hours are a pain. Can't get away from work to take road tests. Makes it difficult to get licensing out of the way.

Anudeep Sasikumar

Very helpful staff

Candice Peterson

Booked appointment for 1110. Told to be there 10 mins early. Took nearly 1 hour. 4 others in the line had same time booked?? Very frustrating!

Prasoon Thampi

Great place, friendly staff

Aiza Inclino

I just finished my road test today with Megan, She was very kind ,understanding,made me feel comfortable and put me in ease throughout the test..She made my day even I didn’t pass because of couple mistakes.I hope she will be my DE again and cross fingers that I can pass on my second try because I really need it for my job..Five stars to her .Thank you icbc for having this opportunity and fair evaluation and for having Megan..???? -Aiza sayo

James Antony

I think the people who sit there for our service are racist. My wife give her original license there to get the BC license, they said She needs to bring her abstract. Once she brought that it was also not original. There is more to tell but in a nutshell they are racist..

Eden Sunflower

ICBC Is the worst thing on the planet, however everyone in this office is really nice and polite.

peter mk park

Great customer service

CraniX

Fast for once.

Dorian Munro

Prepare for the worst and hope for the best. Chances are you are going to be in for a bit of a wait and for sure a pricey day what ever you are getting.

Nathan Black

The staff are great, but the wait times are really long if you don't have an appointment. So highly recommend booking an appointment. If you're patient and lots of time your good

Waldo Verdejo

Respectful staff. Organized. Efficient.

Sidney bmx

Horrible.

guni Guo

(Translated) Enthusiastic, relaxed, stress-free, and feel great! (Original) 热情，轻松，毫无压力，感觉好极了！

Marie Bakewell

Fast and professional and most all of friendly staff!!

Alexandra Gálfiová

I took my road test today(12th APRIL 2021) at 3:35pm it was really busy on the road but! I had a perfect driving instructor, I was really nervous, she was really nice and kept me calm all the way. Thank you Ashley!!! . Also Tyra I guess she is new employee and she did a really good job, very friendly staff. Thank you very much again!

TheFairburn

Testing structure is ridiculous and plagued with flaws.

Captain Easy D

Worst place ever.

Craig Verrall

I pre-booked my appointment to renew my license everything went fine.

ahmadshoaib amarkhil

I have 6 years experience on driving from Afghanistan and 6 month in bc but I was fail in this location

Walter Parsons

What a bunch of robbers/clowns

adam turner

They are doing a fine job there. Solid effort everyone!

Grid R.

As soon as we got in, the staff was super friendly and helpful, Nadine went above and beyond to help us!! everyone was very attentive and FAST specially with all the protocols in place. The computers were sanitized after every use. You guys save me so much time, thank you!

Glenn Lewis

Really quick and friendly service.

Raza Ahmad

Very friendly and helpful staff

Mateus Silva

They were super polite and very helpful. I had to wait a little bit in line, but it was fine.

David Rand

Given that we're in the middle of a pandemic a license renewal was a rather easy job, all because of the staff

Nowell Holmes (Holmes Motorsports)

Incredibly understaffed.

Travis Kintzinger

There does not appear to be any way to renew a lisence if you work the same hours as their offices are open. A single extended hours day would solve this issue but apparently I have to find a way to get away from work to renew my lisence.

John Glavind

A long line despite having an appointment but excellent service by staff.

Madeleine Lee

After with the recent comments. Even the facility was short staffed, the stuff there was friendly, knowledgeable and efficient. She gave us options, explained the process and kept a positive attitude the whole time. Thanks for all the hardware you do.

Alex King

Just wanted to put out a good word for Greg ! Did my Class 5 test with him and he had a very good disposition and was very kind and calm. Made the road test a lot easier and helped ease my nerves a bit. Thank you !

spacecoyote55

Pretty relaxed office, though professional. Friendly, patient staff all around. Had a road test to perform and they made me feel comfortable, considering. I had an embarrassing, tumultuous experience on the road that day, but Paul and Megan kept me together and I finished the test. The feedback was truly helpful and I am grateful to have had this evaluator.

Jayde

Went in today to renew my license & pay a penalty premium. I didn’t catch the ladies name that helped me but honestly she was amazing (she was working in the appointment area today at the 2nd desk from the reception one). As soon as she saw that I had not been driving since October she went out of her way to call the head office accounting department to see if I could get my fine reduced due to not driving for a certain period of time. We were on hold for 20 or more minutes & she remained nothing but patient & friendly. I honestly felt so bad to be wasting her time but she remained calm & professional. Just wanna say a big thank you to this lady because she honestly helped so much as I was unable to call on my own as I am working the same hours that ICBC runs business.

Raj Sandhu

It's a hit or miss. Some staff there is very helpful and kind. Others are impatient and unhelpful. If management sees this, please know, there's no point in finishing the line if you are not helping.

Nicky P

Very unfriendly and rude staff

Simon Trigona

A friend recently had to get a stolen wallet replaced including a driver's license. The staff were really kind and helpful.

Joseph

Big monopoly company and they keep increasing their rates because they can

Matthew

Awful, slow service and trying to talk to a real person on the phone gave me a headache

Sherry Jensen

Very rude customer service. Went three different occasions and they all are definately not on same page where knowledge is required. Need some people skills!

Micheil Bryson

Excellent and quick service!

Haa Yux

I did my knowledge test and passed . Great service and friendly staff.

Jim Hume

The hours are ridiculous. The purpose of agencies like these is to provide a public service. What public are they possibly serving if they're only open 8:30-5?!?!?

John Chambers

okay covid line ups. did the app outside and left renewed online

Christina

Got to do my test a bit sooner than expected. Seems pretty organised too.

Peter Han

But it was too slow. I have waited for over two hours.

Alex Albert

Expensive, customer service is hit and miss. Not sure why the government still runs the insurance monopoly. $2000 dollars to insure a 30 year old 800cc motorcycle.

jack tian

This place is great. Staffs have helpful for all my questions.

soo yeon lee

You'd better to visit here before 10:00am to save time

GREECE Food

They are always professional

Chad Keogh

Fast, friendly service!

Lane arndt

So fast, so kind!

Brianne Boudreau

80% of the staff here look unprofessional and have disgusting behaviour, especially towards young adults who are already nervous for driving tests. Do better.

Jeff Jew

I've seen this same review allready, but... dont come to this icbc for your road test if you're not familiar with this area of victoria. The icbc is sandwiched between a few schools, I was speeding on my way for my road test and failed my test because the instructor "saw me speeding while testing someone else" before I even got there.

Md Rezaul Karim Robin

They are always short staffed! Waited 30 mins and only 1 person was serving. Also there is no option rather than going on office hours!

Meaghan Touchie

Had a wonderful experience with Kat today, quick and friendly service she helped me with everything I needed!

Olusegun Babs

Prompt and Courteous Service

Kyle Lyon

Very poor experience. Icbc has wasted hours of my time with no result of my issue their head office is not even on the same page as the driver regrestry office. I'm not one to be ungrateful but come on get your shi$ together folks. How hard is you job sitting in the office answering a phone amd typing on a keyboard ???? why do you have to waste my time...?

Kevin C

Sucks

James Hannibal

Very helpful and friendly

Dallas K.A.

I just moved here from the District of Columbia and dreaded going to the ICBC because of all of your reviews. My objective was to get a reciprocal driver's license. I stood on line for a short time to see the receptionist to get a number. She asked me WHERE Washington, DC was and had a map. I showed her and she thought so, but wanted to make sure so she could give me to the correct person. I sat down. I was called 15 minutes later and go a wonderful lady who complimented my current license picture, and had to ask her Supervisor to look up our reciprocity. Wholla! We did, but I didn't have the correct paperwork. I needed a copy of my DC Driving Record, and was able to go back the next day because I had it at home. Great service. Detailed oriented and the staff are wonderful. They were jealous that in DC we can smile with our pictures. Cheers.

Gregory Deane

Wait times are absolutely ridiculous. 2 licensing locations for over 400,000 people in Greater Victoria + the entire southern Island?????

Gideon le Roux

It's good and organized

Alexander Carmichael

Went in recently to review my drivers license in the morning before work. I was treated with courtesy and professionalism, and I was out the door and on with the rest of my day in short order.

Fábio Aguiar

Great

Derek Douglas

Went in for a road test around 1230 on a Thursday. The receptionist was efficient and personable. She quickly processed me and then I waited for about 10min to meet my instructor. Andrew and I went for a brief 30min drive, while chatting to each other about life. He shared a lot of wisdom and insight about what happiness is and how a community plays a strong role in that. All in all, the two employees I conversed with made me feel welcome and I'm happy to have met them.

Faith Emmanuel

I had my Class 5 road test today and I passed. Thanks to the lady at the front desk she was so nice and encouraging . I recently relocated to Victoria to work as a Nurse and it has been crazy for me so far . I really want to appreciate My examiner Nathan who was so professional and kind . He made my experience today the only good thing that has happened to me ever since I arrived to Victoria. I really do appreciate your professionalism . There is nothing better than having an examiner who makes you feel comfortable and less anxious during the road test .

Frederique Grewal

I was very impressed. I went in to renew my license on a Tuesday morning at 10 am. I was in and out in 10 mins.

Toula Mattar

Friendly but very long wait

Sanie Joel Cagoco (DocWiz)

Easily accessible..

minnu maria

Whenever I go to this office I always feel racial discrimination . The worst office in Nanaimo This is not at all a great office to browns … I wish I could mention the staff name…but this not a platform to place a complaint rt…..

Coralie Theoret

Very efficient when you preset an appointment

Nick Spicer

Make an appointment online before you go, makes all the difference. Good, clean, efficient place. Friendly staff.

Howard Family

Only in Victoria would they cancel the road tests because the roads are bare and there is snow on the sides. No phone call, or email, or posting on the website about the cancellations today. Disappointing. I got your response. To be clear, you phoned to reschedule a couple of hours after our scheduled time. So we still had to borrow a vehicle and go down there to find out we could not do the test. Why didn't you notify us ahead of time?

Ibrahim Sheikh

Long post alert.This is one of the worst places to go and do a road test for people of colour according to how I was treated and talked to. First my Examiner ( I don't remember her name) but her initials were Mv she was so mean to me that she was ticking everything she could on the sheet just to make sure I get too much demirit points. I have no problem to be given demirit points on the mistakes I make but it really hurts when ur sure u did the right things someone says u did not do it just because they dont like. I live in the mainland and drove all the way there taking the ferry in between and had to wake up early at around 5 am while my exam was at 3pm so that I have enough time, but unfortunately my time and money was wasted by someone who does not have a normal human being heart. So after the exam I had to go to the office to complain to the supervisor (Don Wirachwsky) but I ended up getting his card instead coz he was not there, which I called him the next day not that he can do much but to let him know what I felt . To cap it all the lady at door treated me badly and even had the audacity to tell me that I am not welcome at that place and should do the exam at the mainland. With that I had nothing more to add I just left sad and discouraged about humanity. Thanks for reading my long post .

Kyle Zomgee

Would not honor mask exemption and failed me twice for made up reasons. Very suspicious behavior, I've never heard of an examiner having to go into the back room to "do the math" with the same supervisor who screamed at me across the room for having medical disability that prevents me from wearing a mask. DISGUSTING unprofessional behavior and a personal bias.

Omar Abdulaziz

embarrassing. The pitty of BC

Dodge Sonnofsvenn

Sooo .. I've spent the last 15 yrs in the States ... and i have professional background in Hospitality ... "Buzz" and "Nicole" (?) were VERY friendly, knowledgable and professional. All-in-all i did not get what i came for (Florida DMV "sharing" issues).. but i was blown away w the FRIENDLY customer service provided by the 2 agents i saw .. x: DJ Sven

Shane McDonald (Modusoperandi)

Made an appointment, which was much faster than not. I highly recommend you do the same.

Ethan Trenaman

Absolutely hate ICBC. They overcharge for everything.

Alireza Seyfollahi

Rude staff, lack of supervision, extremely unhelpful services. I could not believe how they treat people that are not familiar with the routine just because they are new to BC or to the country. They forgot that they are there to help people not to look down on them and keep rolling their eyes. There has not been a single time that I go down there and they don’t misinform, mistreat or do their job in the worst possible way.

Mars Zou

wrost cusotmer sevice and unqualified, rude tester

Shawna Peters

Amazing efficient friendly professional service. Clean building

Angela Neal

Had to renew my license. The parking lot was a gong show so I went home and checked their website - it has a "best times for you to visit" plus a link to "visitor traffic at our driver licensing offices". Perfect! I went back when the wait time was low at the location I wanted and the two people I dealt with when I got there were absolutely lovely!

John Mella

Had a great experience.

Isabel VanGrootheest

Love that I could make an appointment! I was out of there in 12 minutes. Well organized and on time. I sure hope they will keep the online appointment availability.

Ken D'Sa

Excellent service. I used the Sidney office to avoid wait times and the staff there were super friendly and my renewal took literally, around 5 minutes - stand in front of the camera, click click, print, pay and take your receipts. Keep up the good work folks!

Carlina Sweezey

ICBC is the worst insurance company. If there were other choices I would not go with ICBC. My spouse was in an accident that was 100% not his fault and we have been waititng 3 months to get the papers just to go back to the truck and get the claim dollars. Called several times and have blown us off and told us there is nothing they can do and that the papers are in the mail.....a month later still nothing. And nothing you can do! Your the flipping insurance company!!! Absolutely useless. Watch yourself with ICBC cause they don't care about you.

Carlos Herrera

By previously setting an appointment, the service was fast and expedited. Friendly staff.

Brix Mas

Bunk rates.

James Galway

Just did my class 5 Road test, everyone I interacted with was absolutely lovely and efficient and professional.

John Brum

Good staff . Remember to be patient as usually always busy

Derek Bond

Don't know what the point in making a appointment is.

Chance Harper

Their updated system allowed me to get in and out in 15 minutes. Including waiting in line and get my license photo.

kitty lover93

Stay away from Andrew!!!! He is one of the driving instructors. Such a cold hearted man. 2 of my girlfriends have PTSD from him.

Erin Bowers

Easy to identify what line to stand in...very short wait times, nice friendly worker.!

Precious Angel

Trying to change address on care card..and got to rude staff.. almost threw the card to husbands face.

Phoenix Guzzo

The lady literally sighed in my face, the staff was so rude.

David Tye

Excellent, I don't t normally enjoy the ICBC experience but today was a whole new ball game. Went in as per my appointment time, was seen within 2 minutes. Very helpful lady who answered my questions and processed my renewal quickly. She even printed my (clean) driver record too.

PraetorianNUKE

This place is a prime example of an inefficient, awkward, government business wrapped in red tape. In two visits in a week the reception desks told us the wrong information twice and made us waste hours from our days. The customer service from the first point of contact (both times) was horrendous. Both times we came at non peak times and there were lineups to the door. They had at least 6 (half) of their wickets unattended and the wait times were an hour+ each time. For a government funded, mandatory institution for BC that forcibly makes millions each year from residents, it is disgusting they are allowed to operate at this standard.

Natalie Soulfull

Super friendly folks. Always make an appointment.. save yourself the headache and wait.

BRUSS

The most welcoming, friendly and professional ICBC Driver's licensing I've been to in BC. I did both my classes 5 and 6 here. I've been warmly welcomed and examiners were so clear in briefing and guiding me through the test. I would definitely recommend this office to other friends and family members. Thank you, guys.

admtech69

They are not your friend - they will try to undermine you on the road test.

Ron Chernick

Amazingly fast, knowledgeable, friendly service.

Eric Oliveira

What can one really say about an ICBC office. Be prepared to wait long enough for your Birkenstocks to feel uncomfortable. You need to be here. Friendly service though, just remember to also be friendly to them. These people also want to go home

e r

They're trying their best, its an icbc office, expect to be there for a while

Steve Zarkovic

Very fast service and nice employees. Also the building was very clean. My son took his L test and we were in and out of there in 20 minutes. They have better customer service than most retail stores which is pretty good considering they have the market cornered on licensing..lol

Jake Nixon

Terrible hours for a public service.

leon kobayashi

imagen how many cash the gov have earned from this monopoly organization. at least use those millions and millions dollars to fix those bad roads!

Jared Sutfin

Well streamlined, and the lady I dealt with was cheerful and nice to deal with

Hector Perez

Great service and installations.

Brenda Bauer

Really great service! I made an appointment online and when I arrived the check in was quick. I was given a number and received service a couple of minutes later. Renewed my driver's license and was out the door about 5 minutes after I arrived. Very friendly, professional and efficient staff!

Joelle Greet

Honestly, I was dreading coming here after reading the awful reviews from this place but I had the most fantastic experience. I came prepared, with all of the paperwork I may have needed and honestly everyone was great. The wait took a while (of course) but all of the staff who helped me were very insightful and happy to help. Maybe they've changed or people aren't really giving them a chance but my experience was great and these guys need some credit.

Derek Resch

It's time someone like myself examines the examiners. The whole point of the driving test is to fail poorly skilled drivers, hire me and retest everyone.

dora luz jumawan

To the examiner name kerri please advice her to be professional in doing her job. First thing first getting in the car dont be rude the car is clean dont act that its dirty or so. 2nd dont yell when the driver is trying to merge safely. I dont know how you become a examiner if you act like "KAREN". (my partner had a bad experience with you.you're unsafe person to be with while taking road test.)

Darin Ritchie

Went smoothly and quickly. No problems.

Madgardian

Staff are excellent! The organization needs work.

Rob Nielsen

Staff was very helpful and friendly. Everything was smooth and fast.

Riley

Less than 50% of the test's questions have anything to do with driving, laws, ediqute, or signs.

Utshav_B

Good service

eddie kings

The situation due to the covid makes everything very difficult, but the attention was good.

Scott Hudson

(Translated) Bleh (Original) Bleh

Stephan Butler

My experience with the personnel has been pleasant but the hours of operation are 830 till 430 Monday to Friday. I feel like it would be a great help to the community if you opened a little earlier, stayed open a little later, and open on Saturday.

warrior Abushawar

I get very tired standing up at least have chairs.

Ben Wilson

I've consistently had pleasant and professional service here. For those giving 1 star I bet being polite and organized will improve your experience.

Connor Hickton

Other than a medium to long wait sometimes, I've never had a bad experience in the many times I've been here. They do exactly what they are supposed to. There's some good comedy in reading the reviews of kids who can't pass a road test though!

Helio Nog

Nice and friendly staff.

Travelling Tigers (Kazi Faisal)

Very professional.

Willow Fusee

I was really anxious about going to this location due to it being super poorly rated. I had a ticket that I needed to pay and it was causing me a lot of stress. When I got there the lady at front desk helped me out. She wasn't unpleasant but she definitely wasn't pleasant. To me it seemed like she was on a mission, just trying to get through the day. Yes, the line was huge but the wait wasn't that bad. I was sitting for about 15 minutes before I got called up. The girl that helped me was amazing! super calming person and made me feel a little more at ease. The corporation of ICBC is definitely something I don't like to support... but this location isn't terrible. I'm really thankful to the lovely girl that helped me with my ticket!

CC White

Excellent, friendly service with knowledgeable personnel. Very good about following covid restrictions and still accommodating the needs of clients.

Jennifer Whitfield

Perfectly organized especially if you’ve got yourself an appointment. Was in and out within 15 minutes. Relaxed and friendly staff no easy feat during a Pandemic. ???? Don’t forget to wear your mask over your nose people. One visitor still hadn’t figured that out

Billy Shaw

Funny thing to rate ,but especially because of Covid I will . Great service , super friendly , professional to the point where I was there for something I guess rare , and the lady was humble enough to admit she would be a bit slower to ensure my issue was dealt with correctly . My one critique would be , I was warned to make an appointment , so I did. Douchey hipster showed up without appointment, lined up in "green" appointment line and when I finally made it in the building 12 minutes after my appointment , he was having his picture taken . I was never asked if I had an appointment , so I guess if you are pretty , hipster douchey and confident , no appointment necessary . That being said , Phone girls are awesome! Super friendly super cool , like talking to a friend, yet expedient and super professional

Meloudie Mamisao

I wish I can give a negative 0. I needed some assistance with my car insurance problem, and the lady on the reception that I spoked with on the phone was very rude, and she seemed like she was annoyed when I was asking some questions. I was being nice, I didn't do anything for her to act that way towards me. It's so upsetting because I'm only 17 and I had some trouble with my car insurance and had some questions. I was very kind towards her but I dont know why she was like that to me. - 02/28/20

Viraat BK Thammanna

ICBC handles British Columbias the only vehicle registry, insurance and licensing organisation. This office function is mainly for driver licensing related work for Nanaimo Region. Well organized with neat loby/waiting area. There is one unisex washroom in the facility, key must be obtained from reception. Plenty of parking available, but watch for dedicated test drive parking area. Please do not park in these slots. Driving road test is only through appointments. However you can go check if any cancellation, you might get lucky. This office do not entertain registry or insurance work.

Ben McKay

Helpful and friendly

Julia

Moved from a different province and they were so helpful with getting everything I needed in order. Alyssa made me feel welcome in a new place and I felt confident that everything was taken care of. It was a simple process, the website was really clear with what I needed to bring in, and overall I was in and out efficiently and happily!

Polly Pan

My husband an I went there to do simple license renewals from another province to BC. The clerks we had the misfortune of getting must have been anxious to finish their day because they couldn't even get our address correct even after we repeated it a couple of times. I came home and did an address change online.

Thomas

Today's road conditions were perfectly clear, but ICBC still decided to cancel my road test. As a BC resident, I cannot even get a road test in my own province. I will have go to another province just to get a driver's license. Shame on ICBC.

Francois Bastien

I just had a terrible experience at this location. The person who served me was rude and unplesant. She visibly disliked her job. When I think about it, in retrospect, I can't blame her. Perferming menial tasks over and over and over again. She was relunctantly wearing scars of despair. Her lack of enthousiam was so embedded in her physical movements and behaviors, that for a moment, I feared that she would turn to dust to then be swept away by the light breeze making its way in through the open door. Her eyes deep and dazed with disatisfaction and resentment for me and I think herself as well. I hope that this lady finds light in her life and rediscovers what it means be happy. You will be in my thoughts. Good luck to you.

Alex Li

i was going to book a road test during spring break, apparently it can only be booked via phond on webpage wich is ridiculous, all they can do is basically take money. phoned the number they gave about 6 times, no respond, just keep ringing and nothing happens went to the website, apparently the only available time in 2 month later. is there really 0 people available to have their 45 min taken?is spring break not the best for learns(who are mostly student) to take their test? should that not be considered at all? im shocked as how inefficient and selfish this system is, i have to drive all the way to Alberta to catch a road test because my legal guardian will be leaving in april and i wouldn't be able to drive without a supervisor, so thanks.

Ivan Chevelev

Sure there is a line like at any provincial or federal services kiosk, but once you get to the clerk, they are attentive, friendly, and thorough! This location did an amazing job especially with COVID restrictions in place.

Jeff “tire iron” Remillard

In and out in ten min great friendly staff

Bui Thien Minh

I passed my class 5 today. Awesome services and friendly staffs. Thank you !!!

Joherul Islam

Nice and supportive people work there

Chris Watkins

Was recently here to update some licensing. Had absolutely phenomenal customer service despite how insanely busy it was. Both agents I dealt with were incredibly friendly and very helpful!

Loren Leeuw

Just did my class 6 road test with them. Great staff. Friendly, and helpful. Was a pleasure testing with them.

O

A few months ago I went to take my driving test and luckily I got a lady named Cindy I will never forget! She is an intimidating, rude person, and I felt discriminated against… she doesn't give you a bit of confidence or you're going to do well… I'm not new to driving. In my report she alleged certain things that I do not agree with. I feel like she just wanted to fail me ...

Bharathy V

Worst experience! I have been there thrice and it has always been unpleasant, rude and discriminatory. They wont help you with anything and they will only insult you.

Rob Westgate

Well organised, punctual and efficient.

Kidoumaru U

I'd caution anyone out of the country in renewing your license here. I have not been so discriminated against in my entire life. They are not polite and if you argue they put notes on your file making it even more difficult. I will be hiring a lawyer next time I contact them.

Chelsey Hall

The lady at counter 4 was rude, ignorant and quite frankly needs an attitude check. Do better.

Tony Massoud

The driving center was really organized and the exam was on time. The examiner ( Luke ) was really nice.

OnDemandLabels Labels

Absolute imbeciles, Can't take a payment correctly, make me do 3 trips to fix their errors up. Real bunch of geniuses working here... 0 STARS

Thomas Draws

Very nice location with professional staff who are very friendly. Had an issue fixed with my drivers license renewal in a short amount of time and the supervisor Carrie was extremely friendly, professional and caring. Even though they are short staffed at times it's not their fault and they do the best they can. Great location and they are happy to fix any issue.

Raj walia

????

Green Nature

Disgusting service ....all female receptionists completely useless....no idea who the morn hired them .....have no knowledge about client service .....

B Johnson

Long lines. Rude employees. Waste of taxpayer dollars. Nothing the government does works well.

jeremy handy

Very very poor service zero help and rude. This is a poor set up the only ppl this helps and dose not hinder are the ones working there. This is to bad as other provinces have a much more fluent process for everything. Bc healthcare needs to up grade to a better system come on guys.

Liz Martinson

Friendly, prompt service!

Margaret Marshall

Friendly and punctual

Kevin H

ICBC is aweful. I'd give zero stars but unfortunately have a minimum rating of one star on Google. Terrible hours, long waits for booking appointments (ie. motorcycle skills test). "Hands are tied" is how the phone operators respond when questioned on the inadequacies of their system. Wait times to take a 15 minute road test are one month plus ++

Saquib A

Customer service was good. No complains there. However they do not provide all the necessary information for international students/workers. You need to bring your work/study permit if you are not Canadian and this was not mentioned anywhere in their email confirmation.

adam atchison

the most disappointing experience to be had in the city, icbc knows there making money off people just trying to cooperate and won't do anything to make the experience tolerable. The staff can all pound sand.

Bev S

Excellent. Helpful and speedy.

Jenny Zoet

Such an awesome crew!

DEREK KRISTIANSON

Took a while but got through, walk ins got served quicker than us with appointments though. I'm sure they'll get it figured out.

Pavel Machala

They make as much money as possible.

Adam Barnes

Surprisingly easy and friendly trip to get a new licence!

Ann Marie Aird

Had excellent covid procedures and very friendly staff. Little bit of a wait but it was busy so acceptable.

Ilker Senkaya

My experience was very positive with this location.i had complicated case.i had very quick appointment.took my knowledge test passed it.it was not crowded at all and lines are flowing fast.special thanks to go manager mr Taylor and miss Lynn who manage location with harmony with other employees.did I say all of them are super kind.

Peter Mouck

ICBC is a giant scam, right in the contract with the Province of BC it states in black and white that if ICBC does not make %100 more REVENUE then the previous year, the province and Drivers have to make up the difference. They stated this year they had a 1.6 billion $ loss which is a straight up criminal lie, in reality they are 1.6 billion short of that %100 more revenue then the previous year but they still made billions in revenue, here is an example. ICBC lets say made 2.6 billion $ last year, this year they have to make 5.2 billion $ (%100 more revenue then previous year) now subtract the 5.2 with the loss they claim 1.6 and you get 4.4 Billion $ in REVENUE not Loss. But because they did not make 5.2 billion $ the province and "drivers" have to make up the difference, hence rates increase. don't believe me just look up the contract yourself as its public information.

lu F

Being forced by the govt to use icbc is bs.

B

ICBC is an example why governments programs don't work. Bureaucracy and red tape make long line ups, paper conflicts and endless regulation which hurt mostly individuals and small business.

Alastair

Went in to replace my lost drivers license and left with no BC services card, after the brainless lady somehow managed to accidentally threw my only other piece of photo ID into the shredder.

Barb Haw

It was great

mack cummy

this review is just for this articular place, not ICBC as a whole. I found I haven't had t wait too long though they should be open longer hours.

Deepak Padmanabhan

Seamless

Larry Meyer

Far too often only negative reviews are offered and mostly don’t represent the business. I can report that the service was great, friendly and helpful. Well done and keep up the great attitude and the experience will be good for all concerned.

Youtube Commentor

Would only use if there was no other option... oh. Edit: -Still stand by the fact that BC requires options for their insurance and that monopolies are bad for the customer. However, in my continued years of working with ICBC and this office I have had both very poor customer service where the employees are embittered and unwilling to help in any way, but also very efficient and kind employees who made my experience very good. Overall: this crown corporation cash cow government fallback needs to die, but sometimes the employees do a really good job.

Edward Mutemwa

Fantastic service ???? ???? ???? ????

Alanna Baxter

Love the new set up, not much wait time at all.

Ken Abma

Very polite and quick service..

Lisa Nikolai

Always such friendly staff! ICBC visits can already be stressful and the staff at this location make it much more enjoyable.

Jennifer Just

My examiner was super chill. Very clear directions and made me feel comfortable. Even chatted a little bit. I passed!!

Simran Dhillon

I passed my exam today at this location. I came all the way from Surrey to this location because everyone told me how polite the ICBC instructors are here. I will tell my friends and family to book all there Road Tests here!

john fred

Ok why is there only 2 in victoria but nothing on langford. So now I have to take time off work to drive in to Victoria because of your awesome hours . What a joke.

Jasper Neate

Horrible service and hours of operation.

matt f

I went on a Thursday before lunch and barely waited in line for a number and details to later be called for photos and signatures. Helpful, friendly staff. Go during less busy times (Tue-Thur, early hours)

daniel amendt

They make no sense

srikumar aduri

Great helping staff.

Info Contact

Went for driving test. These crooks are extremely good at their jobs - to fail anyone that comes in. Make sure you save up because you'll be spending a lot of $35 each time to do the test. Waste of money.

Ken Esau

Courteous and fast.

Doug Sturgeon

Thanks to Rena for an amazing test. Was very professional and kind.

Dale Mckeith

Really nice people. Know their busness

Celestine Cherneske

My licensing experience was great even though I failed the first time. My instructors were clear and gave excellent feedback

Brian Macdonald

Usually pretty good at the Mckenzie branch

M W

Brenda was super nasty. I said several times in the beginning of our conversation that I had recently moved and needed to update my address, and that I n the process of moving, I also lost my wallet and needed to replace my cards. She asked if I needed to replace my cards (after hearing this twice) and when I said again “I also moved recently and need to update my address” she was extremely snarky about how “I needed to do that within 10 days of moving”. Clearly, this is what I am attempting to do here. She then asked if I was still living at my old address. Totally ridiculous interaction.

Negussie Teklemariam

Service at ICBC is super.

Danielle Vernon

Quick with an appointment

Nick Favel

Surprisingly it was fast and efficient. It definently pays to make an appointment though.

Jesse Fisher

Good service here. better than other icbc in my experience. Fast and friendly staff members. thanks.

Ryan Waugh

Terrible service, got there at 1500 and waited until 1525 to talk with yet another useless ICBC employee who knows nothing but how to take your photo and money. When having to troubleshoot a problem with paying a fine they went to their manager who simply said we don't do this here anymore as of a couple months ago, call the courthouse and pay there. I had an outstanding ticket to pay of $100 and I needed to settle this before I was able to renew my license. So I was given a number and called at 1535 to be told that that department goes home at 1530 and it couldn't be processed today. It says the office is open until 1600! If this isn't true then don't advertise those hours, no!? All in all, it was a super frustrating experience and one that yet again proves decent customer service is dead here and this system needs a total overhaul. ICBC is a joke and we need more competition to drive these lazy, entitled, unhelpful people out. People have to work hard to afford things, so why are they subjected to this kind of poor service and work ethic? It's disgusting in this apparently technologically advanced and automated world with something that should be so simple.

Renee Boudreau

The staff do not wear masks. The shields of plexiglass are narrow and have a huge gap before the next one. As a nurse, I can tell you that their breath is traveling well past those narrow shields, and they're exposing all public to their pathogens. They also speak rudely, and do not take any effort in giving clear directions to those navigating their office. Very sad group think going on in this environment. *Stood in line for quite a while, and it was the same treatment to every customer.

Just Juice

Terrible... I was there for almost two hours, to do a learner's test :( Everything dead slow due to Covid

Pam Chapman

Very personable! Great staff!

Kealan O'Brien

Simply Useless. Spent 30minutes on hold with nothing. Went to location to ask simple question. You can't even write a license test if you work full time. Last test is 3:45, how would anyone working be able to make that. They are supposed to be a public service. Would give negative stars if possible.

Dave Edmunds

Booked my class 6 road test here. Was emailed reminders !! upon arrival prompt friendly service to check in. The staff on their way into work were - hey good morning great day for a road test, good luck. My examiner explained the test , adjusted the speaker for my less than stellar hearing, his demeanor helped me relax, and off we go. Had no problems hearing , clear directions/instructions - good test. Thanks for making this a very pleasant experience . R

Jeremy Mailloux

Killing it during covid, the very rare example of a place giving better service in a post corona world than it did before. No wait, amazing employees and they couldn't get me out of the place quick enough.

Mitchel Sjoberg

Usually have a half decent experience here, but pretty angry. Not giving an extension on motorbike learners time. I have my skills test done and just need to finish my road test but unfortunately I can’t do my road test right now and they won’t extend the one year so rather then Extending people’s licence time they are just going to be taking licenses away. Thanks a lot guys I paid for the motorbike skills course and all that money is going to waste.

chris linfitt

Took health precautions seriously. I was safe while I was getting my liscence!!

Anton Platen

Bad customer service = 1⭐️

Margarine First

Fast and friendly... 8min waiting for 15min appointment ????

Connor B

If there was a reason not to live in BC, this would be it.

Lisa G.Veefkind

Hard working people knowledgeable people good people really glad to have driving and privileges dealt with with these guys and ladies really great

Kelly Reid

Really good if you book an appointment ahead of time. If you don't have an appointment you can expect a loooong wait.

Naana

I passed my road test here on 20 Oct 2021. My examiner was the best I ever had. The road test was like going for a ride with a friend and that made me feel less anxious and relaxed. Thank you Hannah, you are indeed an exceptional examiner.

Reesa Fletcher

Only thing good about this place was the kind reception staff. Testing officer was rude and unable to give enough notice in required directions to perform tasks. Made tester extreamly nervious. Overall , a very unpleasant experience.

Brittany Donovan

Was super fast due to the recent pandemic! Was there for maybe 20min

Local Man

Don’t do your road test here if you haven’t been driving in Victoria a while you will fail terribly.

Alex Sebastian

Long wait time good service though

Karl Tam

Prejudiced against person who actually had emergency than those with booked appointments; no management skills whatsoever: no separation with those who booked appointments and who walked in, thus longer line waits are expected for those who didn't book appointments (1-2hr queue for the 5th line).. in other words, NOT EFFICIENT.

Loria LI

very bad service attitude

Ellie Steele

I had my road test yesterday and had Ashley. She was really friendly, calm, and clear which I loved. I passed on my first attempt and am so thankful I was with someone I trusted!

Clayton

5/5 Made an appointment for a license renewal just before noon. I was in and out in about 10 min. Was no line and that staff were very friendly. Good Covid procedures. Please keep the appointment system in the future, works great!

Travis polson

ICBC is fast at taking you're money and slow at every thing else , I personally believe we should do away with ICBC in favor of privet insurance with the BC government taking over the licence aspect of things the way it should be . I do not want my life in the hands of a government owned corporation it's stupid having a corporation in between me and the government and ICBC does not keep rates down which is the hole point of them .

Robert Filuk

Beats California DMV by a mile

Harold MacLean (Hal)

Great service! Fast, friendly and efficient. We are lucky to have such good public services here in British Columbia.

Phil Richards

Can you please post your hours online or at least have a option on your phone line to tell the hours. Thank you.

Dallas Mangnell

All I want to know is if the cameras are working again. I tried to renew last week, and after a half hour in line, was told the cameras weren't working. Wasted my time.

Carter Nieuwesteeg

The biggest cash grab I have ever experienced.

Josh Olynyk

I booked a test at this location to obtain my Class 5 license. My test was today and I arrived 25 minutes early due to COVID causing lineups but they had a system for filtering knowledge test vs road test which was effective and moved things along quickly. Despite going into it nervous, my instructor Andrew was really great. As I was driving we had some conversation and his overall calmness helped me get in a good headspace. I am so happy to have a full license and to be taking the next steps in life. Big thank you to Andrew!

Striker H

Truly amazing to watch front staff bluntly ignore customers. Waiting for 5 min at the front of the line while customer service rep causally chatted with another employee totally ignoring a line of customers. Then waited for almost two hours just to get my license renewed ... half of the computers are empty... rep I got was very unpleasant, rude. Not sure if basic human courtesy and present demeanor are against icbc rules but sure felt like it. Or maybe I just forgot to tip my rep. Feels like it’s time to start looking for a better alternative to this rotting carcass of overpriced mistakes.

Brigitte Lillmeier

I called the office to renew my Licence. Reached a message that says leave your name, phone number and DL number and I will be called back within 3 business day. Well day 3 has passed and no call back.

Don Mobey

Only 3 minutes behind on a reservation. Well run

Lennard Morgan

Was excellent

Milk Maid

Markus was amazing. He helped my daughter register and she wrote and passed her L. What a kind, friendly human being he is! Please pass along my accolades for his customer service was incredible.

Kaylyn Cox

I'm and out in 5 min for drivers license renewal. Fastest ICBC licensing service I've ever had. I hope they keep the ability to make appointments once everything is back to "normal". The staff who friendly too!

Stu Thomson

Organized and timely. In and out very quick.

Darren O'Keefe

Well laid out lanes for covid protocol and quick and friendly service.

Alan Keser

I made an appointment online, which was easy to do. I was in and out quickly.

Colin Wilson

Service was good just took a while to get served.

Adam Dewey

Does reservations as well as drop-in. COVID protocols in place and felt safe going in. Was a little slow as there were only one to two people working on licence renewals (covering both reservations and drop-in lines)

Susan Bryon

Had an appointment in and out in 10 minutes

Jenna R

A little slow but not bad if tou have an appointment

Aaron Campbell

Great quick service.

Julian Hurtado

aren't seniors supposed to have priority? There was a 94-year-old man in front of me, who had to wait more than an hour on his feet. Where is de ICBC manager?

Ryan Spence

ICBC is a monopoly and a complete scam. They've doubled their upper management in the past five years and they all make well over 100 grand. That's where all our money goes. They do everything in their power to not pay out if you get in an accident. They are money collectors. That's it!!

barbara bourne

Very well set up and organized.

Ritika Garg

Waited for 15 minutes and asked for a call back and when i got a call after 15 more minutes they transferred my call. I was just explaining my query they hanged up the call. So now am i supposed to Start it all over again? Do i need to take a full day off and keep on repeating till i get my question answered?? It has happened twice in a row. It’s frustrating.

R Cass

Big positive changes since five years ago, really nice staff, love appointment system. A pleasant experience.

Giovanni Murguia

Helpful, friendly staff. Quick visit.

Melissa K

The people at this office are really helpful, but mostly they are just great people.

Grant Pringle

I just renewed my DL. Despite covid19 precautions I was in and out in about 25 minutes without an appointment and the staff were professional and very courteous. Pleasantly surprised. Well done guys!

T. Ort

Had a painless and easy time renewing my license today. Super quick and the guy behind the counter was great to chat to. Not a big fan of the ICBC monopoly, but I may change my mind if they continue to make things so efficient.

Mike Kolosky

An incredibly bare minimum standard of service. I was made to feel like I was impending on their time and any questions I had were met with curt and dry responses to get me out of there. I sincerely hope that the employees there find some semblance of joy in their lives to become more enthusiastic service providers and actually willing to help their customers.

Charles M

Strongly recommend having an appointment before going if possible. I did not have long to wait outside. Others where still in line by the time I was finished renewing my license.

darkrider4200

Keeps taking my money and i have nothing to show for it.

Zach Simard

Rigged for your money, and to waste your time. They couldn't care less about the customers and their time. They have a biased perspective almost always.

Craig Abraham

Friendly staff. Great experience.

Shafayet Asif

Don't know why people gave negative reviews about them! When I went there, found their service very smooth and humble. I wish them good luck!

Patrick Turner

Very efficient and professional

Dilraj Kaur

Very disappointed with road test examiner(Kyla KA) (not because i got failed ) but i think in general she is a rude person .Not at all friendly. She started the pretrip inspection & told me to do the high beam ,which i turned on but the examiner(Kyla KA)came to see how i turned on the high beam.Actually all cars have different different functions.But she interrupted me to not to do the high beam the way i did ,instead other way.Even my husband was outside looking me doing all the pre trip inspections &he said i never saw any exminer who interrupt the person like that.At the same time other person in the other parking lot was doing the same pre trip inspections& i saw examiner just told him to do this & that from outside of the car only . I 'm posting these reviews to let them know that the person who is coming for the test is already nervous,and by this kind of behavior you are making them more nervous. Even in the test report she mentioned high beam/ low beam.where as i did that part.At one point of the test the road was just turning left& right she didn't told me where we are going, ?i asked her stopping at stop sign that where we are going.Is it ok for examiner?

William Voss

Great service

CTM WRECKLESS

Helpful respectful and great visit

Chris D.

Very unimpressed with rude and uninformed staff. Avoid if at all possible! Drive to Salt Spring instead if you have to! That said, the woman who supervised my motorcycle skills test was very good.

Wolfgang Rueckwart

Excellet service

Your Daddy

Lost my wallet, still had expired, that day, DL. Lady wouldnt accept their OWN piece of ID! Plus I had passport.

J Wolfmoon

Restrictive lineup configurations but you can get the job done!

Ryan B

Terrible.

Angela RICHMOND

Booked an appt and was able to walk right in. Super efficient.

Martin Jason

the problem is the receptionists: incompetent, brainless and lack will to actually make customer happy. they only perform limited number of tasks like a robot with no flexibility whatsoever. Moreover, one miss phrase of your word could confuse them massively, it's like you need a specific input to make them act. the questions on the learner test are mostly useless. it's true that there are some practical ones like signs, but mainly it seems that they are just trying to get the job done.

Alison Sheppard

Take a book! Even with an appointment time you may have to wait a while. Staff doing their best though, kudos to them.

Lindsay

I spoke to a woman in Licensing and ID yesterday who was SO RUDE, I couldn't believe it! I asked a simple question about getting some "N" stickers and she was totally unhelpful, demeaning, and miserable. Perhaps she was having a "bad day", but seriously, one would never get away with that in the business world. Lately when I've dealt with ICBC, they simply do not appear to care about their customers. Pathetic :(

Darrell Dudley

Very helpful and friendly staff. Efficient and made my day easier.

Monique Yuan

The staff at this location are really hit and miss. In the last two days, I went to get some information and saw the same person twice.. each time they gave different information! If they are not knowledgeable, they should ask someone else! I don't think I'll be visiting this branch in the future. Only the lady at Reception was good.

Serai Canton

Takes zero responsibility for mistakes they made. I have now been waiting over 7 weeks to get my ID and all they basically say is "too bad". They offered no compensation for the mistakes they made like getting my ID expressed shipped. Last time I went in they told me it would be in in 10 days and here I am over two weeks later now being told it may take 45 days. I wish they took some consideration in realizing how difficult it is for a person to do things without any photo ID.

parag sonvane

First of all, i passed. Huge relief. The branch wasn't busy at all. All the things got wrapped up in no time. The test was nearly 30 minutes. She told me a couple of mistakes that i made and still passed me and thats really appreciated. The route is such that when you go through the first signal, there is a school sign just behind the signal which most people don't see. So take care about it and good luck.

Frank E. Lancaster

Very fast, friendly and efficient service, and my renewed licence was delivered within a few weeks. Fee was also very reasonable. Impressive experience.

Jeannie Ward

Line up for appointments but goes fast. They take walk ins before 0900.

Shawn Campbell

Had an appointment and they were serving people who had appointments booked for an hour after mine. The manager said “we have a system” no they don’t, it’s still business as usual line up first come first served. Don’t bother booking an appointment here it doesn’t make any difference.

Matthew McFall

If you're worried about social distancing, go to the smaller, Wharf St. location. There were a lot more people in this office than I expected (based on phone conversation with ICBC staff). Service was quick and friendly.

Alexander Sutton

Not super busy and everyone is pretty happy and helpful. Greg I believe is a tough instructor when you test for your license, but his pretty nice overall.

Smokus Cat

I went to make a payment on my car insurance. I explained this to the lady at the front, and she told me to take a seat. I waited a half an hour, then the next lady told me I couldn't make the payment there. Apparently the ICBC can't do two things at once out of the same office, and some of their staff aren't aware of it.

J C

Had a poor call in experience but my in office experience was excellent!

Lauren Brady

Everyone was really pleasant to deal with, and the wait was very short. Covid protocols were in place and everything seemed to run very smoothly in that regard. Observed the main person at the counter being very helpful and patient with a senior woman that needed to cancel her driver's license, and had mobility issues. It was nice to see the compassion ????

Tom Kile

Very quick. Less than 10 minutes to renew a driver's license

Andy li

The charges are very unreasonable and the queues and signs are extremely confusing. After you paid the exam fee of 15 dollars, you still have to pay 19 dollars for the mailing fee.

M Park

Just finished my road test with John and I wanted to say that he was the best! He's exactly the type of person you'd hope to be your DE: nice, understanding, and gave clear instructions throughout the test. He reminded me to take moments to breathe and I really appreciated that. 5 stars for John!

Thomas McDavid

A lot of frustrated, negative people leaving low reviews. This location has been great. Passed my class 5 test last week. Booking online was simple with many dates to choose from. If you have a tight schedule then check daily cause people cancel. On time as scheduled, no backlog. My ICBC Examiner was professional, kind and calm which provided a non-stress environment for my test. Thank you Kim! Paperwork was quickly done, no problems. Thanks again for you services.

Marc Tardioli

Best experience ever

john taylor

Monopoly over insurance - that’s why they don’t care about customers - because you’re literally forced to do business with them

Qianyang Deng

Just not a good experience.

Sherry Partington

Making an online appointment is DEFINITELY the way to go. There was still a moderate wait - maybe 10 minutes but far better than standing in the "other" lineup. Booking the appointment was easy as well.

john doyle

My daughter came on to sit the learners test. The first time she came in her birth certificate was faded and was unable to read the numbers on it. The first woman was very helpful. When coming back 30 mins later, we had another female staff who took her details. But when she asked for my ID card, it was like she was completely discusted that i live in a different province as my daughter and made me feel like a criminal! Way to cut a Dad down on his daughters 16th birthday!

G Achilles

Great to be able to make online appointment. Email Appt confirmation with required documents for appt, excellent. Friendly, courteous and very efficient staff! Great website with all information necessary for newcomers.

mona bashir

This place is so awkward people are already struggling with covid situation and the person standing on the door make it more harder to get the service specially for people of color

G S

DL renewal.. Very helpful staff and quick service..

Jinsoo Kim

Lack of acknowledge

Chris B

Wait times are way too long. Its comparable to the DMV

theo johnstone

I think great. I hope when you open up. You could help me on my test.

Ken Aten

Well organized setup. Very quick to finish transaction.

Vin Gill

Made an appointment at 10:10, waited for more than 30mins and people without the appointment were attended much faster. Very disappointed.