Reviews of Young Drivers of Canada - Richmond Driving School (Driving School)

Bianca Navarro

Quick warning: the Richmond location only has one driving instructor and is fully booked until the new year. I found out about this after being on hold to book an in-car lesson for over an hour. It turns out there is an estimated 6-7 months wait for in-car lessons, and they only mentioned this in ONE line in ONE email long after I paid $1900 PLUS tax. In that same email, they say their program is "designed to take 5 to 7 months to allow time to practice with the co-driver." Why are they accepting new students if they cannot accommodate them within their own given time frame? Furthermore, you need to call their national line for everything: book in-car lessons, reschedule, and register under a payment plan. It isn't easy to contact your local YD branch directly. Given this, there was always a long wait time to speak to someone. I also encountered issues every other time I tried to log into my account because of a CAPTCHA error on their end. Then, they sent me the wrong registration code when I tried to sign up for their CogniFit program, so I had to contact support yet again. All these issues I encountered before my lessons even started convinced me I needed a refund. I feel it's reasonable to expect smooth sailing when paying premium prices for driver's ed. I'm guessing a lot of their current backlogging issues are COVID-19 related. 2 stars since they gave me a full refund, the people I talked to over the phone were very understanding, and the tech support department replied to my emails relatively quick. Still, I wouldn't recommend them for now.