Reviews of Ecole de conduite Transit Mont-Royal (Driving School)

K Mart

(Translated) If I could give them 0 stars I would. I have been trying to finish my license for 2 years, with the pandemic there have been delays, they are not able to send mass emails to give information about the changes due to covid, it you have to run after them endlessly. There is an endless wait for an appointment and they canceled me at the last minute more than once. to then give me a new rv months later. I would have finished my license if it wasn't for their incompetence. THE TOP: AFTER DELAYS CAUSED BY THEM, THEY DARE TO TELL YOU THAT YOUR CONTRACT HAS EXPIRED AND IT IS $ 150 IN FEES WHEN IT IS THEIR FAULT IF THE WAIT IS ENDLESSED. I am going to phone consumer protection and take legal action, this is totally unacceptable, NEVER do business with them. (Original) Si je pouvais leur donner 0 étoiles je le ferais. Cela va faire 2 ans que j'essaie de terminer mon permis, avec la pandémie il y a eu des délais, ils ne sont pas capable d'envoyer des courriels de masse pour donner de l'information quant aux modifications dues au covid, il faut leur courir après sans cesse. Il y a une attente interminable pour avoir rdv et ils m'ont cancellé à la dernière minute plus d'une fois. pour me donner ensuite un nouveau rv des mois plus tard. J'aurais terminé mon permis si ce n'étais pas de leur incompétence. LE COMBLE: APRES DES DÉLAIS CAUSÉS PAR EUX-MÊMES ILS OSENT TE DIRE QUE TON CONTRAT EST EXPIRÉ ET CEST 150$ DE FRAIS QUAND CEST DE LEUR FAUTE SI L'ATTENTE EST À N'EN PLUS FINIR. Je vais téléphoner à la protection du consommateur et intenter des recours, c'est totalement inacceptable, ne fait JAMAIS affaire avec eux.

Le Charlatan

(Translated) I give a star because they are scammers, they tell you that it will cost you $ 699 + tx but they do not warn you that it will cost you $ 75 every 6 months, $ 20 - 35 / h per court you missed (which is normal) but they can cancel a course the same day however and it is not good. In addition, you must plan a good month in advance to have room for a practical course and it can go up to two months for a theoretical course. Finally, there will never be two instructors who will tell you the same thing, personally I met an instructor who was really gifted and who loved her work, the others, a big zero for me, one is already half asleep next to me when I was driving. I follow my heart in this establishment and I dis-advise him from long live. (Original) Je donne une étoile parce qu'ils sont des escrocs, ils vous disent que ça va vous coûter 699$+tx mais il ne vous avertissent pas que ça va vous coûter 75$ à tout les 6 mois, 20 - 35$/h par cour que vous manqué (se qui est normal) mais eux peuvent annuler un cour la journée même par-contre et ça se n'est pas bien. De plus il faut prévoir un bon mois d'avance pour avoir de la place pour un cour pratique et ça peut aller jusqu'à deux mois pour un cour théorique. Pour finir, il n'y aura jamais deux instructeur qui va vous dire la même chose, personnellement j'ai croisé une instructrice qui était vraiment doué et qui aimait son travail, les autres, un gros zéro pour moi, un c'est déjà à moitié endormis à coté de moi quand je conduisais. Je suis mon cour dans cet établissement et je le dé-conseil de vive voit.

Virginie Aubert

(Translated) They cancel my class in the morning to postpone it until the next day. Ok that's correct. But 30 minutes before my supposed (canceled) class I received a reminder email telling me not to forget to come to my class. Mixed up, I decide to call to be sure it was canceled but I am told that they cannot answer my question since they are closed it is time for their lunch break. HONESTLY? So if it was a mistake on their part I would have been late for my class and I would have had fees where I would have shown up for nothing if the class had been canceled. But no way of knowing. (Original) Ils annulent mon cours le matin pour la reporter au lendemain. D'accord c'est correct. Mais 30 minutes avant mon supposé cours (annulé) je reçois un email reminder me disant de ne pas oublier de me présenter à mon cours. Mélangée, je décide d'appeler pour être sûre qu'il était annulé mais on me dit qu'ils ne peuvent pas répondre à ma question puisqu'ils sont fermés c'est l'heure de leur lunch break. HONNÊTEMENT ? Donc si c'était une erreur de leur part j'aurais été en retard à à mon cours et j'aurais eu des frais où je me serais pointée pour rien si le cours avait bien été annulé. Mais aucuns moyens de savoir.

Mel S

The worst driving school. Do NOT waste your time and money here. First thing I asked them when I walked in was do they offer courses in english - she said yes. Second question was if it is durong the week, evening- she said yes. She was obviously just trying to get my money cuz almost ALL of my theory was on the fkn weekend. Which I did not want. But they made me pay first thing right. Also english at this driving school is such a frkn joke. My instructor was HORRIFIC! He couldnt speak english or french and I had to ask him to repeat everything so many times, I never concentrated on driving because I had to usd all of my attention deciphering his lousy speech. Oh then he got fired, I was advised. And then they switched me to another instructor who was much better but still there was difficulty understanding him. The only thing good about this school is the girls who take care of the desk. Always kind and pleasant and trying to help you. But the services here are awful. Especially now Im trying to pay off the rest of what I owe in two payments. But they wont let me book my last driving session unless I pay off everything in on shot. Which is NOT in their contract that I signed. I feel like all they care about is money but when I want to give it to them they are so difficult! Im actually paying for extra lessons at Access on Des Sources... amazing! They are a wonderful school I wish I wouldve went there.

Big Elij

You never know when they are open really because every-time I go they are closed even compared to their schedule I made an appointment and am currently waiting for someone to open the office my appointment is at 12:00 and am not sure if anyone is going to come

Charles Wassner

(Translated) Despite theoretical courses that are sometimes very simple, this school takes good care of its customers, and the driving teachers are very good and support the students well in their practical learning. (Original) Malgré des cours théoriques parfois très simplet, cette école s'occupe bien de ses clients, et les professeurs de conduite sont très bons et accompagnent bien les élèves dans leurs apprentissages pratiques.

Ander

Firstly, due to covid, they had to close for 3 months - normal. So, they extended our contracts by 3 months. Sounds reasonable, except that they are now so booked that it often scheduling is only possible three months in advance. So, it took me many many months to schedule my remaining few courses, which caused me to go over-time on my contract for which they charge you extra fees. It feels like they are trying to get money out of you every way they can, and it feels dishonest. It was also unusual that they didn't send out any emails when the school closed, or re-opened. The only way to get information is by calling them. Another big issue is the quality of teaching. The in-class teachers are not passionate about teaching. A lot of the content of the courses is not that helpful for actual driving. We have talked about the perils of drinking and driving soOooo many times, but have spent little time talking about the practical aspects of learning to drive. The teachers often speak to us in a condescending way, as if the students have no desire to drive safely. The excersizes are often painfully obvious, or just not well thought through / are not clear. I found the in-car teachers to be very critical. They focus on your mistakes, and rarely encourage you. I feel they micro-manage your driving, making it hard to develop your own insticts as you advance to higher levels. They have their own brake pedal, which they use excessively - often braking in situations where there was no emergency. I've had them grab the wheel of the car, in situations that did not merit it - for example, while parking on a quiet street with no other cars. I feel these actions hinder my progress as a driver.

Unknown 404

(Translated) To avoid!! (Original) À éviter!!

Melyssa Elmer

(Translated) The brakes on the practice car offered by the school gave up completely when I got off the freeway, I almost died and I was told that "these are things that happen". Definitely worth going elsewhere. (Original) Les freins de l'automobile de pratique offert par l'école ont lâché complètement en sortant de l'autoroute, j'ai failli mourir et on me répond que « ce sont des choses qui arrivent ». Ça vaut vraiment la peine d'aller ailleurs.

phamtruax

Great School, got my attestation, the owners are nice and sympathetic. The new secretaries are awesome. Highly recommended.

Melina Pires

Still waiting on my reimbursements because i couldn't start my classes because they forgot to put me in the new student list.. no communication, no follow up...

Liana Yepremyan

This is the worst school you can ever get into, believe me. When I registered for the classes, they told me they are completely bilingual and they have both english and french teachers. After they have got all the payments from me, they could not find any english teacher for me, except one, who is a complete sexist. I told them that I do not want to have classes with this guy, but they would tell me, that is all we have sorry. Couple of times they promised me a class with english teacher, I went there and surprise, it is again a french teacher! This school is really the worst not only because of the poor managment but also the secretaries are completely unprofessional, one of them just constantly gets angry on you and shouts on you when you tell them that they must be able to accommodate you. Never go to this school, you will be ripped off. That is all I can say.

Alexandre Brun

(Translated) Terrible service. An incredibly small number of availability for practical lessons. They cancel your classes and postpone them 3 weeks later. Cannot do them at another branch. Shabby (Original) Service lamentable. Un nombre incroyablement restreint de disponibilité pour les cours pratiques. Ils annulent vos cours et les reportent 3 semaines plus tard. Impossible de les faire a une autre succursale. Minable

T-L L-P

(Translated) A great driving school. I love my experience. It's good for beginners of all ages thanks Transit !!! (Original) Une super école de conduite.J'ai aimer mons expérience.C'est bien pour les débutants de tous âge merci Transit !!!

Camille Salvetti

(Translated) After two years of theoretical and practical lessons with them, I am quite disappointed with my experience. I had to take advanced lessons at another driving school before my exam because I hadn't even driven on the highway yet and I barely knew how to park. I recommend another school. (Original) Après deux ans de cours théoriques et pratiques avec eux, je suis assez déçue de mon expérience. J'ai du prendre des cours de perfectionnement dans une autre auto-école avant mon examen parce que je n'avais même pas encore conduit sur l'autoroute et je savais à peine stationner. Je vous conseille une autre école.

meuf dhaschich

If you're looking for the most frustrating, unprofessional experience, look no further. They charged me more than the amount that I agreed to, the receptionist even admitted to having hidden costs, and refused to honour the original amount. Aside from one other receptionist, everyone I have encountered at this location has been rude and unhelpful. En plus, the theorie instructor is clueless and doesn't know how to teach. He expects you to know the content and explains the material very poorly, in fact, most times he doesn't even explain. What would I be doing in this class if I already know the rules and such of driving? Better off taking your money elsewhere, I wish I did!

Juliana Gagnon

Instructors are knowledgeable and helpful. The receptionists always try to accommodate the classes according to your schedule and call you to remind about your classes. Overall experience was very good!

ambre fourrier

(Translated) Bad experience. I have found much better elsewhere (better structured courses, instructor more attentive to the road and who offers very good feedback which was not the case in this driving school). The value for money is very bad, it's expensive! I regret not having looked at the comments before subscribing. I advise against. In addition, on the plateau, there is very often traffic so you will waste your time. (Original) Mauvaise expérience. J'ai trouvé bien mieux ailleurs (cours mieux structurés, instructeur plus attentif à la route et qui offre une très bonne rétroaction ce qui n'était pas le cas au sein de cette école de conduite). Le rapport qualité prix est très mauvaise, c'est cher ! Je regrette de ne pas avoir regardé les commentaires avant de m'y inscrire. Je déconseille. En plus, sur le plateau, il y a très souvent du trafic donc vous perdrez votre temps.

Alex De Bellefeuille

(Translated) Go elsewhere you will not regret it. (Original) Allez ailleur vous allez pas le regretter.

Gabriel

It’s maybe one of the worst driving school in Montreal. They only communicate with you when you took a class or a driving session. When the school reopened for both of them (COVID-19), I learned it because I asked them and never the other way. I had been told when they would reopen but I never received anything from them until I sent an email. Oh yes, the only thing they know how to communicate is via FACEBOOK!! A social network that is barely used anymore by a lot of people including all their young students who just turned 16 years old!!! Their website is probably dating from the Jurassic when you the options on it. It’s only a series of messages regarding their opening hours. The classroom is absurdly small, you can’t move in it without hitting something.The professors are terrible, in two words : passive aggressive. You can’t understand why the hell they are teaching. Well, after all, they’re good at one thing: reminding you to pay the school. Please, go somewhere else.

louise cote

(Translated) Very well thank you (Original) Très bien merci

tahar meridji

(Translated) Insteucteurs (theoretical and practical) are good. On the other hand, the administration is of poor quality. 1 only flexible instructor for November, December and January. I have to wait until February for my next driving course (my last was in October). Knowing that the contract is for 6 months, it will be impossible for me to finish my courses before its end (in May). So I will have to pay $ 100 to extend it. In short, they justify all the delays by COVID when in fact, they simply take too many students for the few resources they have. (Original) Insteucteurs (theorique et pratique) sont bons. Par contre, l'administration est de mauvaise qualite. 1 seul instructeur diaponible pour novembre, decembre et janvier. Je dois attendre jusqu'en fevrier pour mon prochain cours de conduite (mon dernier etait en octobre). Sachant que le contrat est de 6 mois, il me sera impossible de finir mes cours avant sa fin (en mai). Je vais donc devoir payer 100$ pour le prolonger. Bref, ils justifient tous les delais par le COVID alors que dans les faits, ils prennent simplement trop d'etudiants pour le peu de ressources qu'ils ont.

Emilie Alexia Eugene Chatelain

I have been going to that school for many years and the service is .......how to put it a waste of my money. I got sick and I couldnt continue the classes so I asked my money back for the portion I did not use. Instead of contacting the manager responsible for reimbursement she kept asking me to come back again . Whenever I showed up as scheduled she pretended that the manager was not available and That I had to come back again. Finally when I got worried and insisted that the responsible person to contact me she started giving me attitude. I hadnt attended classes there for over 1 year. I have stilll yet to get this money!

melissa mansi

Horrible !!! L’expérience client la plus désagréable de toute ma vie. L’instructeur est agressif, voir misogyne, aucun vocabulaire, donne aucun conseil ou recommandations. Je n’ai absolument rien appris a cet endroit. Bureau insalubre, voiture extrêmement sale. Aucune mesure sanitaire appliqué. Selon la SAAQ cette école fais souvent des erreur de frappe sur leur attestation final ce qui la rends invalide et annule par conséquent le rdv d examen final. Ne jamais fréquenté cet endroit

Yue ying Chen

try your best to avoid this school. They lack communication and they are extremely incompetent and unprofessional. They ignore your messages when you try to contact them et blame the responsability on the students. They get you to pay extra fees when your contract is over but they never mention it to you before. Lack of availability to make an appointment.

Gheorghe Vasile

(Translated) Really extremely poorly organized (Original) Vraiment extrement mal organisé

qw qw

terrible, do not go there

Steven Breen

Horrible horrible service. No communication whatsoever. Twice they scheduled me for either no available appointment when I showed up, or they scheduled me and gave me a total wrong time. I wish I could give a negative star review or I wish I went to another of the million driving schools. Avoid this place like the plague.

P bode

Worst educational experience of my life, total waste of time and money. The theory classes just seem to be going through the motions, teaching us little about actually how to drive. The teachers are clearly just trying to run down the clock. One of the teachers in particular is really creepy and keeps leering at the women in the class and making inappropriate remarks. The schools rules are byzantine and seemed designed to trick the students into paying extra fees. The office looks like a crack house.

Greg Kutshanas

I have no complaints with Transit. The secretaries are nice and the teachers make driving very comfortable. I would definitely recommend this school.

Cecile Maier

(Translated) Good teachers, good driving school (Original) Bons professeurs, bonne école de conduite

Carla Ayala

(Translated) They always have offers to take the course BUT they receive more students than the capacity of each branch in terms of courses and human resources. So finally you find yourself having to wait at least between 1 month and 2 months to have access to a theoretical course (even worse for practical courses). I have just revalidated my contract (September 18, 2020) and that same day I tried to book a practical course. Sometimes there is no more availability until the end of November and it's up to me to call every day to see if someone cancels. I ask if I can already book for December but it is not possible because it is too far! It makes no sense! (Original) Ils ont toujours d'offres pour suivre le cours MAIS ils reçoivent plus d'étudiant-e-s que la capacité qu'il y chaque succursale en terme de cours et ressources humaines. Donc finalement tu te retrouve à devoir attendre minimum entre 1 mois et 2 mois pour avoir accès à un cours théorique (encore pire pour les cours pratiques). Je viens de revalider mon contrat (18 septembre 2020) et ce même jour j'ai essayé de réserver un cours pratique. Il arrive qu'il n'y a plus de disponibilité jusqu'à la fin novembre et c'est à moi d’appeler tous les jours pour voir si une personne annule. Je demande si je peux déjà réserver pour décembre mais ce n'est pas possible car c'est trop loin! C'est n'importe quoi!

Sn ow

(Translated) You really have to go somewhere else. I am very disappointed with my experience. The secretaries were kind and helpful. Point. (Original) Il faut vraiment aller ailleurs. Je suis très déçue de mon expérience. Les secrétaires étaient gentilles et serviables. Point.

Thomas Hansen

I had a terribly frustrating experience taking my driver's license with Transit and I would recommend you stay clear of this school at pretty much all cost. I was involved with 2 different branches (Hochelaga and Plateau) throughout the process and the picture was the same. The administrative staff (clerks) are disorganized, unclear in their communication and take way too long to answer emails. I experienced classes that were cancelled last minute without notice given as well as classes that somehow never existed once I showed up at the school. This despite myself and 2 other people who also showed up having email proof that there was supposed to be a class. In all cases no real explanation or apology was given. Class availability is seriously limited and meant it took me a year and a half to complete the process. At one point I waited a full 4 months for my next class because no time slot outside of 10AM-3PM was available. Teachers are generally nice but I experienced more than once having a practical driving lesson with a teacher who barely spoke any French or English and with whom communication was obviously practically impossible. The offices and classrooms are also some of the most empty, neglected and uninspiring spaces I have seen in a long time. Even though it is not the end of the world it would have been nice to not feel like you were having your theory classes in a prison. The cherry on the cake was Transit charging me 50$ to transfer my file from one branch to another when I moved during the process. This is in the steep end to begin with, but became borderline insulting when I made it to the SAAQ with my completed class attestation to take my final driving exam. Here I found out Transit had actually never transferred my file and that I was still associated with the old branch. They basically charged me 50$ to do something they then never did. This meant that my attestation was invalid and that I wasted a half day of vacation, 25$ of SAAQ fees, car rental fees and so on. Transit never offered an apology for this nor did the owner/supervisor ever reply to the emails I sent him voicing my dissatisfaction with that situation. They quite frankly did not seem to care at all and it was all my problem. There were many more frustrations that I have not listed here so long story short: do yourself a favor and stay clear of Transit. They provide a seriously shabby service and have sub par business morals.

Joseph Corbin

(Translated) Driving school like the others. Changing teachers as often as possible is a prerequisite since some people always take the same course. Otherwise the price is good, the people are friendly and courteous; I've even been able to run errands while driving! Easy to access and vehicles in good condition. (Original) École de conduite comme les autres. Changer de prof le plus souvent possible est un prérequis puisque certains font toujours le même cours. Sinon le prix est bon, les gens sont sympatique et courtois; J'ai même déjà pus faire des commissions pendant que je conduisait ! Facile d'accès et véhicules en bonnes conditions.

Boulos Hijazin

I had few driving lessons and so far all is good. the service is great and the instructor is knowledgeable and very helpful.it`s a very good place to learn driving.

Shanone Sunassee

It's been several months now that I've been practicing my driving with Transit and so far, I've had a good service. Throughout my lessons, I've been driving with Instructor Ramzi, and he is the very competent. I've learnt so much with him, techniques et good driving. Also, thanks to one of the secretaries, Tania (Not sure about her name), she is so welcoming and very helpful. I like her professionalism and her customer approach. It's been a pleasure dealing with her as she will always do her very best to accommodate you. I will surely recommend Transit Driving School to my friends and other persons.

alicia renald

(Translated) Worst driving school. IF you have the choice, choose another school WITHOUT HESITATION. I call for consumer protection tomorrow. Thieves. (Original) Pire école de conduite. SI vous avez le choix, choisisez une autre école SANS HÉSITATION. J'appelle à la protection des consommateurs demain. Des voleurs.

Joffrey Borgo

(Translated) Worst driving school in Quebec. There is never availability for classes and you can only book one class at a time. Register for this school if you want to do your license in 2 years! (Original) Pire école de conduite du Québec. Il n’y a jamais de disponibilité pour des cours et on peut seulement réserver un cours à la fois. Inscrivez vous à cette école si vous voulez faire votre permis de conduire en 2 ans!

Romain Desaulniers

(Translated) Excellent driving school. Super competent teacher as well as the staff. I recommend this school to everyone. (Original) Excellente école de conduite. Professeur super compétent ainsi que le personnel. Je recommande cette école a tous.

Julian Mights

Beware of their illegal slimy marketing tactics. After having bought hours almost 3 months ago, I was warned that I would have to pay a fee if I wanted to keep using my paid hours. Not only was this "late" fee never written anywhere, it was never even mentioned orally at any point during my almost 3 months here! Will follow-up after I try to resolve the situation with the Office de la Protection du Consommateur.