Reviews of Heights Driving School Inc (Driving School)

Joseph Guarnieri

I had Vicky for my behind the wheel driving portion and she will tell you if your wrong.. but she will make you a better and safer driver she’s loud but she’s nice and she is a good character who I enjoyed listening to and hearing about her tips on driving. Vicky knows what she’s talking about and she will take care of you. Thank you Vicky!!

jaden marcus

Terrible scheduling, terrible instructors, terrible customer service, terrible driving school. Please do not waste your time here.

greg adams

Need to improve communication

Tiffany J

Horrible experience! Rude and incompetent. It's been 2 weeks since my daughter took the class and still have not received her certificate in the mail. Called several times to inquire only to have the rude receptionist tell us that she "did her part by putting a stamp on the envelope and handing it over to the post office. What happens after that is out of our control." Instead of providing good customer service, they'd rather charge us $15 to print another one. Don't waste your money here. Pure jerks! Update: 11/6/18 The owner's response to my review is not true. I had to file a complaint w/ the BBB to force them to give us the certificate without the additional fee. They NEVER mailed second certificate. I had to pick it up personally. To owner: if you mailed the second one with tracking, where is it because it never arrived at my house? I suggest you contact your local post office.

fourthou

terrible customer service, It took them three months to reach out regarding my driving lessons. spots will be taken right from under you if you’re not prepared when they call. complete waste of time, do NOT USE THIS DRIVING SCHOOL!!!

Brad Tufts

Picked up my son's paperwork with no problems

Rysheen Hooks-Keck

Don’t listen to any bad reviews they are great enjoyed having Joe Dixon for my first behind the wheel lesson he made it easy to understand.

Alexandra Kolb

Make sure you pay attention to the paperwork that you get back

Roderick Coffee

Heights driving school was amazing in the office and the in car instructor. Mr.piczzo was great and funny all they time but teaches you the most thanks for the experience I am now a license driver

Lissa Farkas

My son went into their queue for behind the wheel lessons 10/2, was promised 4-6 weeks he'd be in behind the wheel lessons. After long holds on the phone (always at least 10 minutes), I was told on 11/9 there were still August drivers on the list who had yet to get lessons. Clearly, not the 4-6 weeks they promised. Also was promised a return phone call the week before....that never happened. Just poor service. I get that it's covid times and patience is necessary, but don't make promises you cannot fulfill. It's bad business. I hired another school and within one day of payment had his lessons scheduled. I requested a refund verbally and in writing, so assume that will happen (I hope).

BK'S LIFE

Fun and easy

Ricardo Kanayama

My daughter had 24 hours of classroom and she enjoyed it. She said the instructor would run the lecture and then they would talk about real life cases. She had a good time there. For the in-car lessons, it depends a lot on the instructor. Some are really good, some are okay. Overall is a nice place to send kids from driving Education. I recommend it. Ricardo Dec-18-2019

Kissa Dean

As of right now I am not happy with this place. You can never reach anyone, the phone just rings and then eventually gives you a busy signal. I scheduled my son's classes a month ago as instructed I have a whole month filled until he is complete with the program. He was late 2 minutes yesterday he and a few other students were standing outside and stated the instructor would not let them in because class was full. How when he is on the schedule to be in class, (per your new rule there is only 10 students) i think it is a waste of time to tell parents to schedule their student but you allow other students in that have not scheduled for that day.

Dominic Blackstock

Excellent school. Great drivers for the incar. Went to both Parma and Bedford for classes and they were great. I highly recommend.

Melissa Granke

After paying upfront they made us wait weeks to see available scheduling options. Then they post only a few available days in the middle of a school day for a 16 year old trying to get their license. Why they heck would you only offer options for the middle of the school day for a teenager? Complete waste of time. Now we have to get a refund and go elsewhere after waiting for weeks.

Eric Sway

My son just finished his 4 in-car sessions with Al at the Bedford driving location over 1 weeks time and enjoyed himself greatly. Al was absolutely the perfect gentleman for this type of job and experience. Al was patient and offered a great session. My son looked forward to his time with Al after the first session and my son wishes he can spend some more time with Al as he's bummed that he completed his training. I would highly highly recommend Al for teen that is looking for a caring, knowledgeable, and overall great driving instructor that will exhume driving confidence in your teen. Anna on the inside was a joy to work with and made things happen very quickly. I highly recommend Heights as I used them 30 years ago when i was a teen and now my son has completed his time there. Thanks Heights Driving School and Al !!!!

Tati Berry

My daughter paid over $300 for online driving school and is due for her in car instructions and it won’t let her schedule online and no one have been answering the phone for over a month now . Her temps are due to expire next month and we are just trying to complete this program

Deashia Hayes

I enrolled in heights at the begin of December and schedule Zoom classes and in car. The online zoom instructor Mrs. McNeely was absolutely amazing! She is very clear with the lessons and very prompt with responding to email. However my in-car instructor Vicky Wade was the complete opposite! When I first called to schedule my in cars I had to text Vicky twice and call up to heights driving because Vicky wouldn’t respond to me.my first session I only drove with Vicky for 1 hour ( which you are not suppose to do). Whole time while driving she is texting her coworkers ask them to bring her paycheck. About a week or so after she was suppose to come to my house and never came. It was 5 days until I heard from her again. At this point I called heights driving to ask for a new instructor. I was told they would be in contact with me never heard anything back. Vicky Wade and I schedule more in car session, one in which was January 20th at 2:30 I have text message where we agreed on the 20th at 2:30. She never showed up. I text her at 2:10 and asked was she still coming she never responded. I went outside to see if she was out there, then called her at 2:30 she didn’t answer. She then send me multiple long paragraphs at *4:30* and say she not driving with me anymore because I didn’t come outside. I then screenshot the message between her and I were it was clearly states that she will be coming at 2:30 on the 20th. She ignores the message and continues to send me long paragraph. She is the worst with scheduling, timing, communicating, and basic common sense thing. Height driving should be ashamed for hiring somebody that as no idea how to do there job professionally. DO NOT schedule with VICKY WADE unless you want your time wasted !

Brianna Williams

I had my first in car yesterday with Mr.Dixon. I HIGHLY DONT RECOMMEND HIM AT ALL! It was a terrible experience. He constantly takes the steering wheel, gets frustrated easily, constantly reminded me how I would fail by not doing stuff correctly and to be honest he made me feel inadequate and more nervous than I already was. I kept telling him I had few experiences behind the wheel hence why I enrolled in these courses and I only ever practiced on the parking lot. I was completely blindsided my going into the road already along with his attitude.I had to call the driving school to get me a different instructor. Also the scheduling is terrible. I have a month to a few weeks wait on my in car lessons when i paid for the adult courses. It makes absolutely no sense smh you can do better tbh but I pray this new driving instructor is pleasant or else we will have more problems.

Mary Hayes

My daughter had a in car instructor Vicky Wade . She was HORRIBLE ! She gave my daughter a run around and kept scheduling in car with her and not showing up. She had a in car schedule for January 20th at 2:30 she never showed up until 4:30! At this point my daughter was at work. Vicky wade then send my daughter numerous message on how my daughter didn't show up for the in car even though she came 2 hours late and my daughter wasn't even home by the time she came. She was absolutely ridiculous and the most unprofessional person ever! I had to call height driving to get my daughter a new in car instructor. Vicky Wade should be DISGUSTED with the way have treated my daughter!

Bob O'Deens

Anna was wonderful to work with. All of my kids went through Heights Driving School and she was always helpful and polite. Thanks Anna!

Bill Foreman

They are happy to take the payment but do not have an interest in helping you get what you paid for. Takes hours of calls and emails just to get their attention. I'm sure they are making plenty of money and should consider investing in customer service. I never write reviews but their service was so bad I felt compelled to.

Emily Ortega

I can’t tell you enough how much I appreciate Vicky and her helping me learn how to drive safely. She is an amazing women and I can’t express enough how she made me feel more comfortable to drive and the things she has taught me behind the wheel that I never knew that would help me become a better driver. Thank you so much Vicky if you see this!She is an amazing instructor and I just hope when she has more students in her behind the wheel that you listen and pay attention to everything she’s saying because she is just trying to keep us safe including herself. I will say she does have a loud voice but it’s a good thing because you know that you will hear her and I promise you she is so kind, polite and so many other characteristics. Thank you Vicky!

Amanda Jansto

They are rude over the phone and they never do the paperwork correct

Shakthi Varman

I do not know about other instructors but I did my road classes with Paul O brien and I am very happy with him. I just passed my test. I did the adult 6 hours class ( 4 hour classes and 2 hour BMV test). Paul was very informative and taught me very useful tricks needed for the maneuverability tests. It can seem like too much on day 1 but once you process it and follow exactly the instructions he gives you, you will pass maneuverability just like it is nothing.

Mary LeMay

I currently have two children enrolled with this driving school. I have spent over $900 and I am not able to schedule in cars to finish out the service. I have called and spoken to people in the office twice. I’m told that they will help in identifying in car times, but we never get anywhere. I signed my son up in May and it is now August and we have only completed one required in car. They force you to schedule through an online platform where availability is posted in the middle of the day, supposedly. Between myself, my husband, and my son we all try to log on at 3 o’clock l, despite being in the middle of our workday, in hopes to find an open session and there never is. I understand that Covid may have had an effect on their staffing availability as well, but then they should be reducing the number of children that they are enrolling in order to accommodate people and deliver the service promised. I would just like my money back.

Squ1bby MSP

cannot believe i have to wait an entire 2 months to schedule my in car driving LOL, thats just poor management. do better

Sarah Krisinski

I took the 2 point credit class here on a Saturday. The instructor, Vicky, was wonderful. The class was informative, and a great refresher to the rules of the road. I also got an updated rules book for my own personal use, so that I may re-read all the current laws at my own pace and keep myself and others around me safe by driving properly and safely.

Marcus Johnson

I enrolled and paid for a class. I arrived and 2 other people at 6:02pm and the instructor locked the door. The class was full. It is evident that they allowed students who were not signed up for the class (walk ins) and refused to allow me in class. Very unprofessional. My daughter took classes there years ago and the quality is poor.