Reviews of École de conduite CAA-Québec (Driving School)

Joseph Hezarkhani

very polite people, they made learning the theory section (m1-m5) super easy for me. we had to complain about the couple day delay to get my learners certificate, and they where very professional and gave it to me the same day as the complaint. Im very happy!

adam rulli

Fast service, social distancing enforced. Well equipped for dealing with the public.

danika lajeunesse

(Translated) Whenever I have had a class they always manage to cancel it with invalid reasons at the last minute and they hardly or hardly register the changes you make in person! It's been 2 weeks that I presented myself in person to change my phone number and they canceled my appointment at the last minute today by telling me by email (which I receive a few hours even before my appointment) that since I I'm not reachable on the phone they have to cancel my course and now I learn that they are calling on my old number !! And this is not the first time !! (Original) A chaque fois que j’ai eu un cours ils s’arrangeaient toujours pour me l’annuler avec des raisons non valables a la dernière minute et ils n’enregistre pas ou difficilement les changements qu’on effectue en personne! Voila 2 semaine que je me suis presente en personne pour changer mon numero de telephone et ils m’ont annule mon rendez vous a la derniere minute aujourdhui en me disant par courriel (que je recois quelques heures meme avant mon rendez vous) que puisque je ne suis pas rejoingnable au telephone ils doivent annuler mon cours et voila que j’apprend qu’il on appele sur mon ancien numero!! Et c’est pas la premiere fois!!

Caroline Lopes (Missy Carrot)

They dont care about anything if your 3 minutes late they charge you and wont let u take the class. Said (i dont know the spelling) is the worst instructor you can have if you have him, ask to change instructor. + you can never talm to the receptionist

Michaella Marc

I spent over 6 months trying to finish my driving lessons, not only did I get the run around between CAA, a so called manager and the driving school but only to be told by an unsigned email they would not take transfer students after all, when they could have just been forward from to start. I get that its covid but they have no consideration for peoples time.

Stephanie Ross

I started off liking this school and enjoying this course, however the lack of communication recently has been ridiculous. I have been trying since the beginning of August to get an in car lesson, it's been almost 3 months. I've emailed and called several times yet no-one calls me back, or they email weeks/months later but not to confirm anything. We weren't even told lessons had resumed during COVID, I just happened to go on the website one day. The theory lessons are fine and seem easier to get scheduled, but I'm close to leaving if I don't get a practical lesson soon. Would avoid for now until they get their admin issues sorted.

Babak Bavardi

Instructors are good but organization and admin are not. Everytime I call to speak with someone, it takes me more than 45 minutes and sometimes the line drops after like 30 minutes. Impossible to reach out to them over the phone. I have asked them several times to email me my schedule and I still have nothing. Huge waste of time Update. 2 months later. Still no answer. I can't even take my courses elsewhere because they don't answer. Such a fraud

Iman

(Translated) They never answer the phone (Original) Ils ne répondent jamais au téléphone

Marie-Paule Dessaint

(Translated) March 28, 2019. I modify my opinion favorably because indeed the head of the CAA driving school just phoned me thanks to this comment that I made here. He took the time to talk to me ... and to explain to me ... I wish I could talk to him well before because I like the place ... and the cars and I could get to take other lessons with the same instructor (which the receptionist had refused me). Thank you then because indeed I had an excellent monitor (prof) and I found a pity not to continue. The cars are beautiful and in very good condition. The receptionist in question is no longer working there, but it took a long time ... She was really incompetent. Too bad for us! Like what sometimes it is the employees who do the most harm to a company. _______ Here is my original message I would like the head of the driving school in Montreal to contact me. I had a bad experience a few months ago with your receptionist who let me wait for over 10 Minutes before informing me that my class had been canceled ... I think it's a minimum to show a little courtesy. She did not like that I'm not happy because I come from far away. And I believe that as a customer we deserve better. I wanted to take a few lessons to get used to automatic driving but especially with these cars that we see nothing when we do maneuvers and reverse. I have subscribed to Communauto since I sold my manual Toyota Matrix and so easy to drive ... since we see everywhere when we do maneuvers. I feel so uncomfortable phoning for new RVs ... so much I was treated casually! Is it possible to do something? Because you are the only ones to have the same cars as Communauto. I am a driver considered as an elder! Thank you for your reply. (Original) 28 mars 2019. Je modifie mon avis favorablement car, effectivement le responsable de l'école de conduite du CAA vient de me téléphoner grâce à ce commentaire que j'ai fait ici. Il a pris le temps de me parler... et de m'expliquer... J'aurais bien aimé pouvoir lui parler bien avant car j'aime l'endroit... et les voitures et j'ai pu obtenir de prendre d'autres leçons avec le même moniteur (ce que la réceptionniste m'avait refusé). Merci alors car effectivement j'avais eu un excellent moniteur (prof.) et je trouvais dommage de ne pouvoir continuer. Les voitures sont belles et en très bon état. La réceptionniste en question ne travaille plus là, mais cela a pris du temps... Elle était vraiment incompétente. Dommage pour nous! Comme quoi ce sont parfois les employés qui font le plus de tort à une compagnie. _______ Voici mon message d'origine Je voudrais que le responsable de l’école de conduite à Montréal me contacte. J’ai eu une mauvaise expérience il y a quelques mois avec votre réceptionniste qui m’a laissé attendre pendant plus de 10 Minutes avant de m’informer que mon cours avait été annulé... Je crois que c’est un minimum de faire preuve d’un peu de courtoisie. Elle n’a pas aimé que je ne sois pas contente car je viens quand même de loin. Et je crois que comme client nous méritons mieux. Je voulais prendre quelques leçons pour m’habituer à la conduite automatique mais surtout avec ces voitures dont on ne voit rien quand on fait des manœuvres et des marche arrière. Je suis abonnée à Communauto depuis que j’ai vendu ma Toyota Matrix manuelle et si facile à conduire... puisque l’on voit partout quand on fait des manœuvres. Je me sens tellement mal à l’aise de téléphoner pour prendre de nouveaux RV... tant on m’a traitée avec désinvolture! Est-ce possible de faire quelque chose? Car vous êtes les seuls à avoir les mêmes voitures que Communauto. Je suis une conductrice considérée comme une aînée! Merci pour votre réponse.

Vy Nguyễn

(Translated) The theory and practice courses are very dynamic. The teachers are excellent (Original) Les cours de théorie et de pratique sont très dynamiques. Les profs sont excellents

Sun Yueru

They rescheduled my class that I've already paid for without informing me. I only found out that I can take it in three months when I showed up according to the original schedule given to me! Customer service adamantly insisted that they emailed me, in reality not only they didn't, they didn't reply to my earlier inquiries either. Only after their system record proved them wrong, they shifted the blame to me saying I should have come in person instead of calling to schedule classes. Irresponsible and untrustworthy. Thoroughly disappointed by how unprofessional the service was. Regardless of what the owner's reply here will be, it will be yet a different person who picks up the phone...

Maria Piricsi

(Translated) The best driving school and the best instructors Pierre and André. (Original) La meilleure école de conduite et les meilleurs instructors Pierre et André.

Nathalie Pavan

(Translated) I have been a student since September 2017, I at (48 years old) recommend this school to all young and old people they are courteous and attentive and very professional and above all very patient with us their cars always very clean and the instructors / educators always in uniform they really do everything to make us good drivers / trices give us good tips to drive well with caution and courtesy wow! ???? and at the reception they do everything to make our life easier and encourage us especially before an outing on the road ... Thank you +++ you are a great team! now it's up to me to do my homework and practice and work hard to get my license Thank you for everything! ???? (Original) Je suis élève depuis septembre 2017, je à (48 ans)recommande cet école à tout les gens jeunes et moins jeunes ils sont courtois et attentionnés et très professionnels et surtout d’une très grande patience avec nous leurs voitures toujours très propres et les instructeurs/éducateurs toujours en uniformes ils font vraiment tout pour que l’on deviennent de bons conducteurs/trices nous donnent de bon trucs pour bien conduire avec prudences et courtoisies wow!???? et à la réception elles font tout pour nous faciliter la vie et nous encourager surtout avant une sortie sur la route... Merci +++ vous êtes une belle équipe! maintenant c’est à moi à faire mes devoirs et pratiques et bien travaillée pour obtenir mon permis Merci pour tout! ????

Tony Le

poor communication

Jason Chieco-Dubois

(Translated) No availability for lessons! I spend 1 hour on the phone every week to make appointments for my lessons and each time they have no availability or only one availability in 2 months. in addition I can no longer listen to their announcements wait forever for someone to answer my call (Original) Aucune disponibilités pour les cours ! je passe 1h au téléphone tout les semaines pour prendre des rendez-vous pour mes cours et a chaque fois ils n'ont pas de disponibilités ou une seul disponibilité dans 2 mois. en plus j'en peux plus d'écouter leurs annonces en attendent une éternité que quelqu'un répond a mon appel

Silas P

I got the program completion attestation from the school, then at my road exam appointment with SAAQ, the employee there told me the attestation that the school gave me is incomplete and missing full course info, so I can't do the test. Called the school, no one answers. Wasted a day (300$ lost wage) going to SAAQ office and 90$ for the road test car rental, and now I have to book the test again in two months time because of their mess up!

Eazy Avely

(Translated) very good school! (Original) tres bonne ecole !

Mike Phang

Staff was fast good service

Kevin Smale

It took me a long time to get classes booked going through the CAA, but so far everyone at this location has been very friendly and understanding. Had my first in-car session recently and the instructor was great and was fluently bilingual.

Tammy Tran

Terrible service. I've been trying to sign up for the last 2 months at least and it's impossible to get any service from them. I understand there are delays due to covid and I don't mind waiting, but when you tell someone that it can take X amount of days to get an answer, I do expect an answer by that given deadline. Me having to follow up all the time and STILL get no answer is just beyond ridiculous. If you don't want any new clients, maybe don't advertise as such!! Only reason I'm trying to sign up to this school is because of its proximity to my house, otherwise I would run anywhere else.

Mo’ Vlogs

(Translated) no availability I have been trying to finish my course for 1 year, it's completely ridiculous. why take all his listings if you can't provide. disappointing. (Original) aucune disponibilité cela fait 1 an que j'essaye de terminer mon cours c'est complètement ridicule. pourquoi prendre toutes ses inscriptions si vous ne pouvez pas fournir. décevant.

Yiyi Liu

Dear CAA Quebec Driving School, It's unfortunate that I have to communicate with you here. But I have been trying to reach you by email and phone during the past two weeks. And no body ever got back to me. How else can I reach you? I just learned (not from you, but from the course instructor) that I'm no longer eligible for my scheduled online course tonight. Can you please tell me why I'm no longer eligible? Is this because I missed a payment? If so, please let me know. Is this because I missed the in-car session on June 5? I didn't do it on purpose. I forgot to bring my learner's licence that day. By the time I brought back my license, I was already 20 minutes late. I didn't want to miss the in-car session but the instructor recommended me to reschedule it. I emailed your staff and called CAA Quebec, but no one ever got back to me. Is there any other reason that you are ignoring me? Is it because I was communicating with you in English? If so, I'm truly sorry. My English is a bit better than French, since French is my third language. However, if you prefer French, please let me know as well. What are other reasons? Please let me know. I'm looking forward to receiving an email or call from you. Thank you! Regards, Yiyi Liu

Madzia M

They went radio silent after I paid my tuition over a month ago, leaving me feeling scammed and ripped off. The class is supposed to start in less than a week. No information has been provided on how to access the course online, who the teacher is, how to acquire the textbooks I paid for, or if the class is still happening.

Oliver Zhao

Loved the instructor Terrance, really responsible and experienced.

Etienne Schmitt

(Translated) Very good school! (Original) Très bonne école !

Rebecca St-P

I am beyond satisfied with my experience at this school. The teachers are patient and knowledgeable and give excellent guidance. You are able to book your courses in advance and the receptionists are all very friendly and cooperative. I transferred to the CAA driving school after an underwhelming experience at another, and can honestly say that it has made the world of a difference for both my driving abilities and confidence at the wheel. I highly recommend, especially for those who feel timid or nervous about driving!

Ayoub Bokhabrine

I don't recommend this school to my enemies

Laurendrée Arnold-Gélinas

(Translated) Nice and professional staff, but it is extremely difficult to get a call back after a request ☹️. Excessively long processing times (2-3 weeks). (Original) Personnel gentil et professionnel, mais il est extrêmement difficile d’avoir un retour d’appel suivant une requête ☹️. Délais de traitement des requêtes excessivement longs (2-3 semaines).

Nathalie L.

(Translated) Only positive! *** Obtained Permit *** George is an outstanding and conscientious trainer. He knew how to give me the confidence to pursue. And I advise you to take the rental service during the practice exam: it makes all the difference. Thanks to the whole team ! I recommend without hesitation. (Original) Que du positif ! *** permis obtenu*** George est un formateur hors pair et consciencieux. Il a su me donner la confiance nécessaire pour poursuivre. Et je vous conseille de prendre le service de location lors de l'examen pratique : cela fait toute la différence. Merci à toute l'équipe ! Je recommande sans hésiter.

Emilie Trudel-Poitras

(Translated) Extremely happy with my service! The instructors are brilliant, professional, patient and very kind. They offer a very personalized service. I loved doing my classes with them. A special thank you to Gorge and Daniel who accompanied me so sweetly through my education of the road. Very proud to have passed my license successfully. Thank you all, have this review on the road ???? (Original) Extrêmement contente de mon service! Les instructeurs sont géniales, professionnels, patients et très gentils. Ils offrent un services très personnalisé. J'ai adoré faire mon cours avec eux. Un merci tout spécial à Gorge et Daniel qui mon accompagné avec beaucoup de douceur à travers mon éducation de la route. Très fière d'avoir passée mon permis avec succès. Merci à tous, ont ce revoi sur la route ????

Nancy Généreux

(Translated) Thank you to the whole team for listening and for your dedication. You took the time to listen to me and meet my needs to pass my road test. Keep up your good work xxxx (Original) Merci a toute l'équipe pour votre écoute et pour vôtre devoument . Vous avez pris le temps d'être à mon écoute et à mes besoins pour réussir mon examen de la route. Continuez vôtre beau travaille xxxx

Anastasia

Passed my driving exam today at SAAQ first try and wanted to say a big thank you for my teacher André Gamache for teaching us very well. Thanks to him, my driving was close to perfect. I really suggest taking him as a teacher!

Username _

Great driving school with a lot of other thing the other driving school don't offer.

Tricia Robinson

UPDATED REVIEW : the school has improved their communications quite a bit and I'm very grateful. Raza and Charmaine are amazing instructors as well. ---------------------- My classes with CAA have been good so far and I like my instructor (shout out to Raza) but the school's general communication is abysmal!!!! I tried to reschedule my theory exam and received a reply it would be rescheduled. I checked my calendar through the CAA portal and it still hadn't been changed a few days later so I replied back saying so and it still wasn't updated through the portal and I hadn't received a reply. The day comes with the original date I was supposed to take the exam so I decided to show up because it was never rescheduled and thankfully passed. I just dropped by the school to pick up my certificate during their business hours and there was a sign on the door saying they were exceptionally closed for the day so I can't go to my appt and get my license with the SAAQ and wasted my afternoon coming to this location. I don't think it would have been hard to notify your current clients that you were closed today exceptionally. I get stuff happens but just notify us! I have a 2 star rating for now because I do really like my instructor and the classes are good but PLEASE improve your communication. This is ridiculous and I pay a lot of money to come to this school. Please fix it. If it improves, I'll change and update my rating. EDITING TO ADD: the person who works the front desk is helpful and very kind. I've only ever seen her working and it seems like the school should hire someone to help assist her as it seems like a ton of work for 1 person. I wanted to add this part because I don't want her to get in trouble. She seems like a good worker and she's very helpful. This seems like a problem with CAA.

Benjamin Guzman

Évitez de faire vos cours se conduite chez CAA. Leurs guides sont vraiment désagréables et n'aiment juste pas leurs emplois. Chaque cours pratique est un vrai mal de tête, et ils sont vraiment mal organisés quant aux cours en raison de la pandémie. Ça m'a prit plus d'un an et 5 mois finir mon cours de conduite malgré que je voulais à tout prix finir rapidement.

Mélina Dionne

(Translated) 1st car driving teacher was really great but the second one got angry and nervous while driving. As for theoretical courses, it was not famous ... (Original) 1er prof de conduite en voiture était vraiment super bien mais le deuxième se fachait et s'énervait pendant la conduite. Pour ce qui était des cours théoriques ce n'étais pas fameux...

sylvain theoret

(Translated) Today my son has finished his driving lessons: until then everything is fine, but before giving him his certificate, it says "you have 2 courses of 1 consecutive hours to which you asked a discount because you were absent, and for the absence, we must charge you 2 hours at 41.00 $ plus taxes ", That makes $ 94.30 total; my son gives him 5 × 20 $ ..... the receptionist tells him: "I have no change" she offers to return to carry the exact change, but she says: "as long as it is not paid, I will not give you the certificate for the SAAQ, My son is eager to make his appointment, So he leaves him the $ 100 .. I went back and paid credit, $ 94.30 .. She gave me the $ 100 .. Too bad, he will pay a fee for using my credit card ... I sent them several clients, my there, it's over ..... P.S. I find that exaggerates sure costs in case of absence, Shop elsewhere and you'll find better! I am a local guide with several evaluations, I am also a mystery shopper, and Most of the time, my opinions are positive ... thank you (Original) Aujourd'hui mon fils a fini ses cours de conduite: jusque-là tout vas bien, mais avant de lui remettre son attestation, on lui dit"tu as 2 cours de 1 heures consécutif auquels tu as demandé une remise car tu étais absent, et pour l'absence, nous devons te chargé 2 heures à 41.00$ plus taxes", Ce qui fait $94.30 au total ; mon fils lui donne 5×20$ ..... la réceptionniste lui dit: "j'ai pas de change" elle lui offre de revenir porter le change exact, mais elle lui dit:"tant que c'est pas payé, je ne te donnerai pas l'attestation pour la SAAQ, Mon fils a hâte de prendre son rendez-vous, Alors il lui laisse le 100$.. Je suis retourné et j'ai payé crédit, $94.30.. Elle ma remise le 100$.. Tant pis, il payeront des frais pour avoir utilisé ma carte de crédit... Je leurs ai envoyé plusieurs clients, ma là, c'est fini..... P.S. je trouve qui exagère sûr les frais en cas d'absence, Magasiner ailleurs et vous trouverez mieux ! Je suis un local guide avec plusieurs évaluations, je suis aussi clients mystère, et Là majorité du temps, mes avis sont positives... merci

Isabelle Gosselin

(Translated) My Son await its theoretical progress since August, followed by any school. We are told that we will contact us again in the following days WITHOUT ANY TETOURS CALL. The recent apology Was it because the driver had resign. IMCOMPETENCE TOTAL !!!! I will complain to the OPC. (Original) Mon garcon attends ses cours theoriques depuis AOUT, aucun suivis de l'ecole. On nous dit, que l'on va nous recontacter dans les jours suivants SANS AUCUNS TETOURS D'APPELS. La dernieres excuses c'etais parce que le chauffeur avait demissionner. IMCOMPETENCE TOTALE!!!! Je vais porter plainte a l'OPC.

Laguna

This school is the best I have experienced. Allie Babba complains about a lot of things everywhere Allie Babba goes. Allie seems to have issues with just about everyone, seems to like writing negative reviews all over the place.

Olga A

Very good school: competent driving instructors and teaching. Their driving simulator is perfect and it is indispensable for those who like me, have never had any driving experience before. I definitely recommend this school.

Laurent JOBET

(Translated) Very good school, the teaching is adapted to the student. I registered to convert my foreign license and had Wilner as an instructor. Thanks to his advice, I adapted to driving in Quebec and I passed my practical driving test. (Original) Très bonne école, l'enseignement est adapté à l'élève. Je m'y suis inscrit pour convertir mon permis étranger et j'ai eu Wilner comme instructeur. Grâce a ses conseils je me suis adapté a la conduite au Québec et j'ai réussi mon épreuve de conduite pratique.

Gabriel McCaughry

(Translated) Dear people from the CAA driving school, After 2 failed practical exams in the last 2 years, finally, thanks to your lessons, the 3rd try was the right one and I finally passed my exam and got my license. It’s a lot less stress for me and I wanted to thank you sincerely. Good work, thank you all and good luck! (Original) Chers gens de l’école de conduite CAA, Après 2 échecs d’examen pratiques dans les 2 dernières années, enfin, grâce à vos cours, le 3e essaie fut le bon et j’ai enfin passé mon examen et obtenu mon permis. C’est un grand stress en moins pour moi et je tenais à vous remercier sincèrement. Du bon boulot, merci à tous et bonne continuité!

Alfredo García

I got my daughter subscribed in may for her driving lessons. The day she had to start her classes no one sent us the link or even answer the phone to let us know the reason. We decided to cancel the service and in June 4 they said they will send a cheque by the mail in the next 10 days. After we received nothing and several exchanges by mail later, they told us to go to Longueuil location only to waste our time as they said that the machine wasn't working. Still waiting for them to send us the mail with a solution. This abusive and really a nasty experience.

Benoit P

(Translated) 40 minutes of waiting in class before starting the course without any explanation, the teacher who mumbles incomprehensibly under the noise of the fans - this course is absolutely not worth the almost $ 1000 it costs. (Original) 40 minutes d'attente en classe avant de débuter le cours sans aucune explication, le prof qui marmonne incompréhensiblement sous le bruit des ventilateurs - ce cours ne vaut absolument pas les presque 1000$ qu'il coûte.

Kat V

(Translated) Very good school, very good teachers (Original) Très bonne école, très bons profs

Raffi F

Nobody answers the phone, nobody replies to your emails, no communication. What a rip off. DO NOT RECOMMEND.

David .O Connell

Booked last minute (day before) my road test for a quick refresher and use of car for the test. School was really accommodating and called me back later that day to confirm the booking. It was very seamless. My instructor, Wilner, was very helpful in highlighting key points to focus on. His instruction gave me confidence going into the test as I hadn’t practiced in many months, not owning a car. I don’t think I would have passed otherwise. Would highly recommend. Just try and book ahead and not last minute like myself.

Mo

One of the best driving schools in the West Island! Great communication, instructors are very nice and understanding. I would recommend this driving school for more peaceful and relaxed courses. Signing up is easy and quick. They are very organized, professional and friendly. Personally I wouldn't recommend going anywhere but this school.They went above and beyond to make this experience unique. Huge thank you to all the instructors for being able to work with my crazy schedule!

Latrell Pinder

Amazing teacher and the simulator is great for practice

Adina Costea

I took driving classes with 3 of the instructors at the Pointe Claire school. Pierre, Said and Azam. I spend 80% of my learning hours with Azam, and I have to say that he just took away my fear of driving, gave specific instructions on how to perform certain maneuvers, was super relaxed and made me feel comfortable behind the wheel. He is Great! Cheers Azam!

Marie Christyne

Instructors for both practice and theory change every time. Can't recommend this school to fellow socially anxious peeps

Mad Baller

Amazing service, excellent teachers, Thanks to Wilner and his colleagues, i managed to pass my exams with ease ????????. Would recommend to anyone.

Gabriel Brie

(Translated) No lessons since the resumption despite the many messages on their answering machines ... Nice Job CAA we can see that your employees do not want to work by not calling us back! (Original) Aucun cours depuis la reprise malgré les nombreux messages sur leurs répondeurs...Nice Job CAA on le vois que tes employés veulent pas travailler en nous rappelant pas!

Donie Montaque

Really liked this school

Prem Varma

Totally satisfied with the overall course. SAID helped alot during my piratical sessions. He will throw challenges while driving and makes it interesting and informative. DANIEL does a very good job as a theory instructor. He is a Driving Wikipedia :) I know COVID disrupted entire world and CAA crumbled as well. I too was not satisfied with their response but my review is with the people who helped me learn & know about driving.

Maude Sylvestre

(Translated) A big special thanks to Luc who was always very patient and dedicated during my outings, always good advice and listening! Thanks also to Georges, always encouraging and Daniel for his very dynamic theoretical course. Not to mention the exceptional work of the receptionists. I take advantage of my license that I was able to obtain after my exams, to pass at first sight! It's impossible for me to sink after such good teachings from the beautiful CAA team. ????????☺️ (Original) Un gros merci tout spécial à Luc qui était toujours très patient et dévoué lors de mes sorties, toujours de bons conseils et à l’écoute ! Merci également à Georges, toujours encourageant et Daniel pour ses cours théorique très dynamique. Sans oublier le travail exceptionnel des réceptionnistes. Je profite de mon permis que j’ai pu obtenir à la suite de mes examens, passer du premier coup! Impossible pour moi de couler suite à de si bon enseignements de la part de la belle équipe de CAA. ????????☺️

E. M.

(Translated) Reasonable waiting times. Good customer service. (Original) Délais d'attente raisonnables. Bon service à la clientèle.

Tommy Martin

(Translated) Great team to listen to their customers. Happy to have been your pupil. Special mention to Malki with whom I had the pleasure of learning to drive. (Original) Super équipe à l'écoute de leurs clientèle. Heureux d'avoir été vôtre élève. Mention spéciale à Malki avec qui j'ai eu le plaisir d'apprendre à conduite.

United we stand

Very bad teacher who is so judgmental and constantly comes off harsh bringing your spirit down,not worth learning at a place like this

Azra Rashid

The receptionist never picks up!

Christina Baptiste

I called to register for driving lessons and Marie Carmen was a huge help. She helped me with signing up, explained all phases of the process, and was professional. Already a good start, crossing my fingers that the teachers are just as good!

siom soh

very bad service they want your money

Carlos Krueger

...The CAA School seems to be of good standing...I started my Course in 2013-14...But I didn't finish..And Failed my Theory...The Teacher wasn't bad but bored me with The DO's and DON'Ts of Driving....I Find that Driving has become more of an Expense than a Must...I Need a License so I can get a Better Job....And Help my Mom to get around...Because Owning a Car Today is Expensive...

Ch4Rl3s 11423

(Translated) Wilner is a great teacher who helped me pass my SAAQ exam with flying colors! (Original) Wilner est un super bon prof qui m'a aidé à passer mon examen de la SAAQ avec brio!

Belz E. Bub.

PLEASE AVOID!!!! This is not a school that survived COVID-19. They’re open, sure, but they are NOT working. At least at the standard from reviews pre pandemic. First of all, they’re doing virtual classes, obviously, but are not using a technology that works. They’re using Microsoft Teams and 3/4 times so far (I’m hoping to change schools after the module 5 exam) the app has not worked. Once it was so bad multiple classmates and I lost over AN HOUR while they figured out how to let us in. I spoke with a receptionist about it and she stated that it was an issue with students using smartphones or tablets according to Microsoft. I don’t know or care who lied but I have tried using a laptop and it still failed. The receptionist also stated that there’s always either her or someone else from the school on the call to check for people left in the lobby. This is not information I trust since the way they communicate is through a mass email (no one is bcc’d in the emails btw so huge breach of privacy) so when someone gets locked out the only way for them to get help is reply-all to the email. Every class after the first one there’s always multiple people who were never able to get in so obviously no one was there to help them out and make sure they got their money’s worth and a proper road education. When someone reached out to me on the 2nd class where I was locked out for over an hour, she mentioned that she had already left for the day at 7 but thankfully had looked at her emails. Obviously they clock out at 7 and my class started at 7 so I have a hard time believing this. Second you will not be able to reach them after 12 pm. You will not. I tried and waited over an hour multiple times just for their IVR to hang up on me. I tried emailing them and never got a response. Finally I called right at opening and only had to wait 39 minutes to get someone :) Third. They will not respect your time. They rescheduled me and sent me an email on Tuesday telling me that my exam was being changed from 7pm to 2pm on Thursday. I wasted hours on Wednesday (they conveniently sent the rescheduling email right before their closing hours) with no success to reach them only to reach them today. Thankfully they were able to change me back to 7 (why they had to change it and make me go through this is between them and the almighty) but I really regret going with this school. Even now I’m scared that a technical issue will arise and ruin my exam. I do want to say that the personnel I spoke with over the phone was courteous and kind. It doesn’t negate the fact that I still felt mislead but they were very polite about it. Sorry for the big rant but if you or a loved one is considering this school please look elsewhere. I know I will.

Anna L.

Not impressed with the school, after trying to call and sending emails and have no response is really frustrating. Wouldn't recommend this school.

François etc

(Translated) Excellent driving school, which takes theoretical courses seriously. They have a simulator, which is accessible. The courses are a little more expensive but they are worth it. (Original) Excellente école de conduite, qui prend au sérieux les cours théoriques. Ils ont un simulateur, qui est accessible. Les cours sont un peu plus chers mais ils en valent la peine.

Adrar Lounis

(Translated) A while ago I got my probationary license. Most of my road trips took place with Joel, an always very knowledgeable, friendly instructor whose advice is worth gold. Thank you. (Original) Il y a un certain moment déjà, j'ai obtenu mon permis probatoire. La majeure partie de mes sorties de route se sont déroulées avec Joel, un moniteur toujours très averti, sympathique et dont les conseils valent de l'or. Merci.

karen lazos

This driving school is excellent. I completed the theory classes downtown, but I did most of my driving classes at this location. My teachers were all excellent, especially Wilner, with whom I booked additional in-car sessions. His knowledgeable and considerate approach to driving gave me the confidence to drive and of course to pass my road test!

Steven Waongo

(Translated) You are extremely disorganized and unable to return calls within the time frame indicated all this demonstrating a profound lack of professionalism. (Original) Vous êtes extrêmement désorganisé et êtes incapable de retourner les appels dans les délais indiqués tout cela démontrant un manque de professionnalisme profond.

Kris H

(Translated) I just had my second outing and I almost started to cry because my teacher had no patient with me, in addition he told me that he was not going to repeat things to me and I felt very uncomfortable, if this is my second time touching a car in my life I have the right to ask tons of questions. (Original) Je viens de passer mon deuxième sortie et j'ai faillit de me mettre à pleurer car mon professeur n'avais aucune patiente avec moi,en plus il me disait qu'il n'allait pas me répéter les choses et je me suis sentie très mal à l'aise,si c'est ma deuxième fois que je touche une voiture dans ma vie j'ai le droit de poser tonnes des questions.

christopher P

Not organized at all. Very poor communication.

Aya Sgar

It is impossible to get them on the phone. I’ve been calling for 3 weeks, leaving voice messages, I stay on hold until it just sends me to the voicemail. Awful communication.

Maxime Tremblay

(Translated) Unable to get in touch with the receptionist despite the fact that I sometimes call more than 4 times a day for a wait of about 2 hours in total per week to finally be able to schedule a theoretical or practical course. Repetitive problem that seems constant with this school. It is very difficult to get service and get in touch with a manager or the receptionist, every time I am looking to register for a course I have to wait about 2 hours a week to get a course 2 hours which seems unacceptable to me. I also have extremely difficulty reaching the receptionist at their other number. Excruciating communication which makes me waste a lot of precious time every week especially during these times of pandemic. Poor quality and inadmissible service. On the other hand, I would like to mention and commend the excellent customer service and as well as the overall excellent service from all the teachers who have taught me whether at the theoretical or practical level. (Original) Impossible d’entrer en contact avec le/la réceptionniste malgré le fait que j'appelle parfois plus de 4 fois par jours pour une attente d’environ 2 heures au total par semaine pour finalement pouvoir scheduler un cours théorique ou pratique. Problème répétitif qui semble constant avec cette école. Il est très difficile d’obtenir un service et d’entrer en contact avec un responsable ou la réceptionniste, à caque fois que je cherche à m’inscrire à un cours, je suis obligé d’attendre environ 2h par semaine pour obtenir un cours de 2h ce qui me semble inacceptable. J’ai aussi extrêmement de difficultés à rejoindre le/la réceptionniste à leur autre numéro. Communication exécrable qui me fait perdre un temps fou et précieux à chaque semaine spécialement durant ces temps de pandémie. Service de mauvaise qualité et inadmissible. Je tiens par contre à mentionner et saluer l’excellent service à la clientèle et ainsi que l’excellent service dans son ensemble de tous les professeurs qui m’ont enseigné que ce soit au niveau théorique ou pratique.

Bouchard George

(Translated) I spent ease thanks to this school. (Original) J'ai passé facilité grâce à cette école.

Luc & Maren Trépanier-Mehnert

Have had EXACTLY the same experience as another review below: No communication for weeks Requests for invoices, in person sessions totally ignored No replies to emails No calls Regretting ever going with CAA

Vincent Rioux

(Translated) So where do I start ... I enrolled in that school before COVID-19. Already, I found that the teaching left a little to be desired, but I told myself that it was temporary, a bad for a good. Comes a first practical class, which I loved. And a second, with another instructor, who arrived 10 minutes late. No apologies on his part. During the course (which he decides to finish 5 minutes before the end), he went on his phone several times, to text with someone (although it is forbidden, by the way). Then comes the pandemic. No news from them except an email that says "we will send you more information soon". Nothing at all, until an email is sent to us 3 days before an online theory course is held (leaving us only two days to reschedule it). In addition, as indicated in a previous notice, we could see the list of all other emails, a serious lack of professionalism in terms of privacy. Since then, I have tried to join the school. I sent an email, as posted on their site, and received no response. I had also left a message on their voicemail, for which I never received any feedback either. And this morning, I finally managed to talk to someone after 30 minutes of waiting. I understand this is taking a long time, due to the pandemic, but when I indicated to the receptionist that they could at least email all the students to update the situation, whatever 'she found to say - in a hyper condescending tone, on the defensive and even aggressive - is that they did not have time because they were receiving too many calls Well, people are contacting you because they don't have a response or a follow-up! Hire a new person? No, they are already five, no time! Finally ... Avoid this school at all costs. Even after the pandemic. They do not deserve to continue their operations. (Original) Bon, par où commencer... Je me suis inscrit à cette école-là avant la COVID-19. Déjà, je trouvais que l'enseignement laissait un peu à désirer, mais je me disais que c'était temporaire, un mal pour un bien. Vient un premier cours pratique, que j'ai adoré. Et un deuxième, avec un autre instructeur, qui est arrivé 10 minutes en retard. Aucune excuse de sa part. Durant le cours (qu'il décide de terminer 5 minutes avant la fin), il est allé sur son téléphone à plusieurs reprises, pour texter avec quelqu'un (alors que c'est interdit, soit dit en passant). Puis vient la pandémie. Aucune nouvelle de leur part, sauf un courriel qui dit "nous vous enverrons plus d'informations prochainement". Rien du tout, jusqu'à ce qu'un courriel nous soit envoyé 3 jours avant la tenue d'un cours théorique en ligne (ne nous laissant que deux jours pour le reporter). En plus, comme le laissait savoir un avis précédent, on pouvait voir la liste de tous les autres courriels, soit un grave manque de professionnalisme quant au respect de la vie privée. Depuis, j'ai essayé de rejoindre l'école. J'ai envoyé un courriel, tel qu'indiqué sur leur site, et je n'ai reçu aucune réponse. J'avais aussi laissé un message sur leur boîte vocale, pour lequel je n'ai jamais reçu de retour non plus. Et ce matin, j'ai enfin réussi à parler à quelqu'un après 30 minutes d'attente. Je comprends que ce soit long, à cause de la pandémie, mais lorsque j'ai indiqué à la réceptionniste qu'ils pourraient au moins envoyer un courriel à l'ensemble des étudiants pour faire une mise à jour de la situation, tout ce qu'elle a trouvé à dire - sur un ton hyper condescendant, sur la défensive et voire agressif- c'est qu'ils n'avaient pas le temps parce qu'ils reçevaient beaucoup trop d'appels Et bien, les gens vous contactent parce qu'ils n'ont pas de réponse ni de suivi! Engagez une nouvelle personne? Non, elles sont déjà cinq, pas le temps! Enfin... Évitez cette école à tout prix. Même après la pandémie. Ils ne méritent pas de continuer leurs opérations.

Tania Goncalves

(Translated) I've been trying to contact them for 2 weeks to get the course certificate and no one answers. I left several voicemail and email messages and no one is returning my messages. The driving test with the SAAQ is scheduled in a few days and I will not be able to take the test without the certificate of passing. Frankly, it's very unprofessional. (Original) Cela fait 2 semaines que je tente de les contacter pour avoir l'attestation de réussite du cours et personne ne répond. J'ai laissé plusieurs messages vocaux et par courriel et personne ne retourne mes messages. L'examen de conduite avec la SAAQ est prévue dans quelques jours et je ne pourrai pas faire l'examen sans l'attestation de réussite. Franchement, c'est très peu professionnel.

Katherine Nicanorova

Impossible to reach the school. Never answer emails or calls or voicemails

Mounia Belmamoun

(Translated) A good driving school. I had a good experience with them. Thanks to Georges who helped me a lot. (Original) Une bonne école de conduite. J'ai eu une bonne expérience avec eux. Merci à Georges qui m'a beaucoup aidé à progresser.

val cha

(Translated) There is never a beach available for classes. (Original) Il n'y a jamais de plage disponible pour les cours.

Daniel Marchan

My experience has been poor at best, especially regarding the booking of driving sessions. First of all, you cannot simply call to schedule an appointment. You have to give them your availabilities (which may change from week to week but they ignore that), and they will "call you back" once they schedule the appointment. I did not get called back (as I explain in the second point) so I had to start the same process again and am waiting for an appointment. Secondly, I was notified of an appointment two days before, on a day I had said I was not available! What is the point of me giving you my availabilities if you are just going to ignore them? I sent them an email to cancel this appointment, which never got a reply and they never called me again which prompted me to call again. Third thing, I paid for the theory book, like they required before the first theory class. They said you will receive a call or email when the book is ready for pick up at the office. After many weeks I emailed them asking where my book was. No response for weeks. Then they finally said it was in the office if I had not yet picked it up. Poor customer service to say the least. The theory class instructor is incredibly strict and uncapable of understanding that some people are not alone at home and there is background noise and that we cannot control our internet connections. If everything is not EXACTLY as he wants it, you have to leave the class because he cannot understand that you can't control everything, but HIS technical issues have to be accepted. The driving instructor for the one lesson I had before the one scheduled on the day I told them not to was awesome and made they process seem safe. He is the lone saving grace of this whole process. They do not respond to emails, the calls lead to more waiting and slow responses, I definitely feel my money would have better served me elsewhere. We are in a pandemic. Operating a business is hard. But almost a year into this situation, CAA should be better equipped to handle it and treat their paying customers much better than this. I hope this improves, but I just can't wait to be done because this experience has been nothing but frustrating.

Grettel Hernadez

They never answer will never reply, If you dont try to chase after them numerous times you will never get an appointment, and if you do they are 2+ months ahead. Save your money and go somewhere else.

Jeremie H

(Translated) Absolutely impossible to reach them by phone, leave a message and we won't call you back either! (Original) Absolument impossible de les rejoindre par téléphone, laissez un message et nous ne vous rappelerons pas non plus !

Wendy Burechailo

Worst Communication - COVID business casualty I wish I could give negative stars. We've been trying to communicate with this school for months with no responses. They book students but don't advise in advance then add fees for not attending. Total insanity. They book in-car driving sessions before getting a learners! Try to advise and they ghost you. Considering we are not the only ones beyond frustrated, maybe a class action lawsuit is required to get our money back. I would take the money and start over somewhere else in a heartbeat. Would it not be breach of contract if a student simply can't attend classes due to they hiding behind phone lines that hang up on you? It's been months and months with no answers. Avoid this company at all costs. It's like throwing your money in the streets.

Andrei Georgescu

(Translated) School very reliable and very welcoming, instructors and trainers are great. (Original) École très fiable et très acceuillante, instructeurs et formateurs sont géniaux.

Virginie

(Translated) To recommend thank you to all the team and special mention to Mr WILNER Davance for the clear and precise explanations on the road. If I make progress it is thanks to you. thanks again (Original) A recommander merci à toute l'équipe et mention spéciale à Mr wilner davance pour les explications nettes et précises sur la route. Si je fais des progrès c'est grace à toi. Merci encore

Pietro Pellegri

Very worth school!

Meridith Lecavalier

(Translated) Super class. Whenever I make it a pleasure to learn. Today I had Malik super teacher. Thanks to the whole team, it's nice to learn with you. ???? (Original) Super classe. A chaque fois que j'en fais un plaisir assuré en apprenant. Aujourd'hui j'avais Malik super prof. Merci à toute l'équipe c'est agréable apprendre avec vous. ????

Andrey Polonsky

They are professional and NOT rude, even during hot summer days and autumn rain. which is very nice. They are fast and can refer you to places.

Geoffrey Bell

Horrible, told a college student we won’t work around her schedule and go find a new school. Completely unprofessional. Go anywhere else!!!!

Y Z

Appel début avril pour prendre plusieurs cours de perfectionnement, on me rappelle pour un rv en mai! Après ce cours ils ne savaient pas quand les prochains rv. On me rappelle après 2 semaines pour savoir mes infos alors que ca avait bien été donné!!?? Toujours pas de rv fin juin, on me sert l'excuse covid.. Je veux bien mais au lieu de niaiser le monde dites le donc que vous n'aurez pas de place avant 6 mois..Service ridicule et désorganisé.. Je suis mes cours depuis juillet avec une autre école, ne perdez pas votre temps ici..

Hiro Chen

Very excellent driving school. The service and teachers are nice. Feel good to go to this school! :)

Dan Forget

(Translated) Very satisfied with my course. Thank you team. (Original) Très satisfait de mon cours. Merci l'équipe.

Hugue Forest

Thank you for helping me to pass my exam.

C. Bliss

(Translated) I have taken some practical lessons at this driving school and I recommend the coaching done by Wilner, who has several good "tips" that help with driving and parking. I really appreciated that he sent me summary documents before my exam and was touched by the joy he expressed when I passed it! (Original) J'ai suivi quelques cours pratiques à cette auto-école et je recommande l'accompagnement fait par Wilner, qui a plusieurs bons "trucs" qui aident pour la conduite et le stationnement. J'ai beaucoup apprécié qu'il m'envoie des documents récapitulatifs avant mon examen et ai été touchée par la joie qu'il a exprimée quand je l'ai réussi!

karoline leonard

(Translated) It will be 1 year in January 2022 that I have my license and I only have 2 courses. I liked always full availability. I find it really boring (Original) Sa va faire 1 ans au mois janvier 2022 que j'ai mon permis et j'ai seulement 2 cours sa route de faite. J'aimais de disponibilités toujours plein. Je trouve sa vraiment plate

emmiemac

Good instructors but difficult to reach office for scheduling and questions.

Rachel

Update....Finally had an agent phone me back. She was very helpful, acknowledged the last extra bill was wrong. I am glad this is resolved and I got the certificate. Final opinion.. Good instructors , badly managed. Now been 12 months since she started still no luck accessing that learners test. Just today caa sent an extra bill of 47$ for a fully paid course. No chance talking to anyone to explain. ORIGINAL POST My daughter classes were still suspended while other driving schools returned quicker. Then twice made appointment for exam , twice no email. At this point is 6 months after coronavirus. For such a big corporation i am shocked how badly it has been managed, the receptionists are superb when you can get through.As well the instructors are great. *third time, got email but could not link to exam. CAA are dinosaurs. Why not have reduced class size for an important thing as the exam!!

Ekaterina Solomko

(Translated) Hello, the problem has just been resolved, the secretary has contacted us and the appointments for the driving lessons have been made. Thanks for the help. (Original) Bonjour, le problème vient d’être résolus, la secrétaire a communiqué avec nous et les rendez-vous pour les cours de conduite en pratiques ont été pris. Merci pour l'aide.

Carol George

(Translated) I would like to thank Mr. Georges and Mr. Saïd very much for all the information that gave me and that helped me a lot to easily pass my practical exam at the saaq. Many thanks for the professionalism I have seen in your teaching method. (Original) Je remercie beaucoup Monsieur Georges et Monsieur Saïd à toutes les informations qui m’ont donnée et qui m’a aidée beaucoup à passer facilement mon examen pratique à la saaq. Un grand merci pour le professionnalisme que j’ai vu dans votre méthode d’enseignement.

Paulina A

Nobody Answers, ever! I don't understand why nobody answers?! How are we suppose to book our classes if you can't reach out to anyone either by phone or email? I have been calling and writing for the past month and nothing. The phone lines are busy constantly or they hang up on you. You leave a message nobody calls. Why? I can understand that during these special times, patience is required, however a minimum of customer service is still expected. I don't blame the staff - because they have always been very professional - but the administration! Please try and reach out to your clients and keep them inform. We pay to receive a service which I haven't seen in months... I would not recommend this driving school!

Annie Labelle

(Translated) It's worth it because it's well explained and there is a driving stimulator (Original) Ça vaut la peine car c'est bien expliqué et il y a un stimulateur de conduite

lgrv crm

(Translated) It's a superb driving school! I did my full driving course there and I had no problems. All the teachers are friendly, calm and they all have a motivation to teach their students. For availability, the practice class appointments go far, but the secretaries put me on a waiting list to get ahead of my classes so that I could finish my program in a year! I passed my theory and practice exam with ease thanks to this school. I admit that the price is much higher, but its worth it! All employees are concerned for the success of their students and they try their best to accommodate us. In short, an excellent school to attend! (Original) C'est une superbe école de conduite! J'ai fais mon cours de conduite au complet là bas et je n'ai pas eu de problème. Tous les professeurs sont sympathiques, calmes et ils ont tous une motivation pour enseigner leurs élèves. Pour les disponibilités, les rendez-vous des cours de pratique vont loin, mais les secrétaires m'a mis sur une liste d'attente pour devancer mes cours afin que je puisse terminer mon programme en un an! J'ai passé mon examen de théorie et pratique avec facilité grâce à cette école. J'avoue que le prix est beaucoup plus élevé, mais sa vaut la peine! Tous les employés sont concernés pour la réussite de leur étudiants et ils font de leur possible de nous accommoder. Bref, une école excellente à assister!

Annabelle Lalonde

Not flexible with changing class times. Robert is an extremely rude teacher, if you end up going here avoid taking him.

Sylvain jr Couture

(Translated) Good points; -Good geographical location. -Courteous staff -Car in good condition -Offers a CAA Quebec subscription for 1 year after having passed the license. -Free simulator. Negative points; -To many different cars including one that is really too small for anyone 6ft or taller making it hard to get used to a car. -The teachers of practical lessons cut short by 15 minutes each short, so even if we pay for 1 hour we will do 45 minutes. -Much too expensive compared to other schools. Adding 4 hours of practice goes up to $ 245 ($ 60 per hour !!!) - Aging equipment, I myself had to repair the computer so that we could finish one of our theoretical courses (it's not a joke) The secretary's computer is also super slow. -To often the teachers take me in traffic jams to kill my time of practical lessons. I recently finished my classes and took the theory exam and I'm getting ready to go for the practical exam. As far as I find that the school has helped me to learn to drive, I cannot say that it is thanks to them that I will pass the practical exam, they did not completely train me. Spend 15 minutes in 1 year on parking lots. In the end, I don't regret spending my time there, but I strongly suggest that you go for something better. (Original) Points positifs; -Bon emplacement géographique. -Personnel courtois -Voiture en bon état -Offre un abonnement CAA Québec d'1 an après avoir passé le permis. -Simulateur gratuit. Points négatifs; -Trop de voitures différentes dont une vraiment trop petite pour toute personne mesurant 6 pieds et plus, ce qui rend difficile de s'habituer à une voiture. -Les enseignants de cours pratiques coupe court de 15 minutes chaque court, donc même si on paient pour 1 heure on va faire 45 minutes. -Beaucoup trop cher comparativement aux autres écoles. Rajouter 4 heures de pratique monte à 245$ (60$ de l'heure!!!) -Matériel vieillissant, j'ai moi même du réparer l'ordinateur pour que l'on puisse finir un de nos cours théorique (ce n'est pas une blague) L'ordinateur de la secrétaire est égalementsuper lent. -Trop souvent les enseignants m'ont emmener dans les bouchons pour y tuer mon temps de cours pratiques. J'ai récemment fini mes cours et passer l'examen théorique et je me prépare à aller passer l'examen pratique. En autant que je trouve que l'école m'a aider à apprendre à conduire, en autant je ne peux pas dire que c'est grâce à eux si je vais passer l'exament pratique, il ne m'ont pas complètement formé. Passer 15 minutes en 1 ans sur les stationnement. Au final je ne regrette pas mon temps passer la bas mais je vous suggères fortement d'aller trouver mieux.

Maria Chevrier

good driving school. just wanted to say huge thank you to Pierre! best driving instructor ever!!

David Lapointe

Very difficult to contact, been trying for weeks.

Llidownia Montaque

Really enjoyed it there great teachers

Allie Babba

Pretty good school but avoid Carol the driving instructor at all cost. She yells, puts you down and makes you feels stupid and incompetent, that is no way to teach in car driving sessions...endangering the student and everyone else on the road. Get RID of her!

MIKe RICK

Nice teachers.

Brittany Leute

Since covid, it's a total disaster. Before covid, it was excellent. I hope the team will re-think the choice in receptionist and get on the ball.

Hany George

Excellent service and excellent teachers. Very organized, they give you all the dates for your theory classes in the beginning and they schedule all your practice in each phase.

Clément BOISSELIER

To avoid. Started 18 months ago. Ever since it reopened, I always see the driving school’s cars parked, not being used, yet It takes weeks to have someone reach over to you to book a class. I have just one left to book and it’s impossible to talk to someone. Not a pleasant experience

france jinu

People are nice however some classes are booked months apart. I don't recommend this place, don't waste your time. Go for another driving school.

Reshmi Varghese

Unbelieveable! CAA driving school is the worst! It is impossible to get an appointment. It has been almost 2 years that my kid is trying to finish his driving lesson but cannot get an appointment for his lessons! I call almost every week to get a lesson for my kid and the technician who picks up the phone tells me that they don't have any openings and asks me to call back. When I call back , he tells me its all full, call back next month. It is a total waste of time and money. Go to any other school other than CAA if you want to get your license. They also have the worst customer service. They take more students than they can accommodate. All the instructors at the school were very good and professional but it is their system to give appointments is totally dysfunctional.

andrei gheorghiu

miserable service with no hope in solving our issue what so ever....

Nassima oulhadj

(Translated) My two children passed their exams the first time. Thank you Azzam and André. (Original) Mes deux enfants ont réussi leurs examens du premier coup. Merci Azzam et André.

Maxime Duval (Dark_Maximo)

(Translated) Bad phone system, too much turnover of teachers, we had three in four lessons. First come, first served system for hours of practice on the road, preventing personalized evolution. I do not recommend this driving school. (Original) Mauvais système de téléphonie, trop grande rotation des professeurs, d'on trois en quatre cours. Système de premier arrivé, premier servis pour des heures de pratique sur la routes, ce qui empêche une évolution personnalisée. Je ne recommande pas cette école de conduite.