Reviews of Crossroads Truck and Bus Driver Training Academy (Driving School)

Matthew Eliot

Although it took some time for me to get the test with all that Covid through at us. But they always kept me informed and were very helpful whenever I called.

Brian Haggett

You guys are great, helped me pass all DZ tests on the first attempts. Experienced teachers prepared me for all situations during my road test and it paid off. Thanks Crossroads!

Dylan Little

Great course for the money and very thorough! Learned alot in the 2 days. Instructor was great to work with and made it easier to sit in a classroom! Would highly recommend!

Stacey Werner

I recently completed my AZ training with Crossroads and am now working OTR team driving with a great company. All of the instructors and office staff were great to work with. I highly recommend them if your looking to become an AZ driver. Thank you Crossroads!!!!!!

Mark Bland

Vary unhappy with the way they coordinate the drive test waited over 2 months for my road test go in on the day I was give June 17th at 11 am . Get to the test center and I'm not booked in but crossroads gave me the day and time to be here . Took the day off work drove over a hour to the test center. Called crossroads and they will not help me all they will do is book another day . I will never send anyone to this school for anything. No help and vary rude on the phone's. The owner Mike preston will not return emails or even try to help . NOT A GOOD DRIVING SCHOOL AT ALL

Gabriel Stoesser

Great first day, looking forward to the rest of the course

Mehdi Golgoli

Great school, Great staff, be a professional driver from this school change your right courier with them, ;)

22shots

Today I passed my Z endorsement course with the help of Chris Madison and Clay. To say the very least I was nervous and all over the place as I’m not the greatest in class learner however after hours in class and on the road with the best instructors around.. I passed with flying colours. Thanks a lot for all the help Chris! Your awesome.

Tyler V

I took the fast track DZ course to upgrade my license to gain access to more work within the company I already drive for. Friendly and knowledgeable staff made this a great learning experience. Direction from instructors and study materials were also very helpful for preparing the tests (written and road). I would recommend this institution for driver training for new drivers or even if you already have experience. Thank you, Tyler V

Peter

Dez,Christine, Frank ect.. The instructors know there stuff. The only thing that made it worth it. I learned from the best.. For the money you would think they would help you find a job. Took my money, I passed my DRIVING test and never herd from them until one month later. I found my own job thanks... Like others say." Way over priced for what they do in there office." I guess i payed for the experienced Instructors. By the way. Dez was especially dedicated to the DRIVING profession. Ask for him.. He'll be straight with you.....

705 bush Fun

Cross truck driving facility is a great training campus campus they are friendly knowledgable And have a great program to help you through quickly would recommend to anybody

Mary Lynn Lawlor

Teacher, Dez, amazing! Knows his stuff & reinforced knowledge I needed to get my Z through his real life experiences. Class was a comfortable size and everyone really pitched in to help each other out. An enjoyable, all around positive experience. Thanks Dez for sharing your experiences with us. Thanks also to my amazing classmates for showing such a strong, caring , support for each other. ????

Courtney Marshall

Worst experience ever. My husband who after 18 years in the construction trade decided to make a career change. Went to crossroads thinking "big name" would offer a quality experience, quality education and good assistance with making this switch. Paid the money. Did the course. Which went fine. Only for everything to go down hill once booking the actual drive test. The first time he went in and failed by a couple points on the written part (driving was perfect). So he had to book a re test for a couple months later (no big deal as that is on us). They couldn't get him in for a long time though which hurts as he had already signed on with a company with intentions to be able to drive. After them saying they would find a date and basically not calling back for weeks. My husband started to call them, pushing for them to book him in. They informed him he had already missed multiple dates he could of been booked for (because they failed to call him and book him in) and that the only time available would of been months down the road. The issue with this is that he didnt get a phone call. Didnt get a date. So much time went on and they didnt even consider him for any of these dates like they had promised and failed to inform him of any dates coming up. My guess is they got their money they no longer are making him a priority and basically are writing him off or are trying to loose the connection. If it wasnt for us having to reach out every day for 2 weeks I dont think he would of ever got a date or even a call back from them. Finally we get a date and a time. Being this Monday at 11 am. In ORILLIA which is a 45 min drive from us. We studied all weekend and he took the day off work to make this drive. Sitting in the parking lot since 9 am ready and willing to just get this done with. He walks in, registers everything else. 11am rolls around when he is suppose to test he walks up to the desk and they inform him that crossroads actually did not book him in for this date or time and he cant test today. !!!!! We have been waiting months for this day. And they messed it up again. Apparently there were 2 schedules. One where he was booked and one where he wasnt. Doesnt make sense as on the new one he had been replaced by someone else who ended up going ahead with their test. The only option the test center could offer is waiting around til 1 to see if that guy shows up. So now he is sitting and waiting in hopes they dont. After calling crossroads, talking to multiple people and trying to figure out what went wrong here. They had no information to give him and basically said next time to book would be another month down the road..... that's all they would do. No apology. No remorse. Like I said. It feels as if they have already ended the education relationship before my husband has even completed his goal, which I think is extremely unprofessional coming from a place that over charges thousands of dollars for the education to get your test. Other issue is we have to book through them. They have the truck. They have the instructor. Only way around it is dropping hundreds of other dollars renting a different truck and going outside of the school booking periods. Us as a young family with 2 babies under 3 and me not working, do not believe this is something we should have to do or should be required to do since we already paid for the use of crossroads to take the test. And all the fees associated with taking the re test. Now we are here on the day we were hoping this would all be over and we are no better off. Another day of lost wages. Another day of driving 45 mins one way to find out there is nothing they can do. And another month of waiting for hopefully an actual date and time to re test. To boot he still doesnt have his license which his new job is still waiting on, possibly putting his new career we have worked so hard to get into on the line. Which is scary for us with relying on that income. We got no support from crossoads. They still haven't even given us a date and instead a promise to call back (again) with our date.

Steve Strong

Excellent coarse and teachers. Big thank you to all staff especially Garnet and Clay. I'm a proud owner of a new DZ lincense.

Steve Curtis

Meant to post this a while back but I've been busy out on the road since passing my test. Highly recommend Crossroads as they will prepare you to pass a very difficult test at the MTO. The service was excellent all around! Kris in the Admin Dept. was extremely helpful with my crazy schedule (especially during the difficult lockdowns last summer), the in-class training with Clay and Chris covered the academics and most importantly the in-cab trainers were patient and experienced. Keep up the great work! After graduation I was able to secure employment with Kelsey Trail Trucking as a regional driver, learned a ton with them. I have now moved on to a job that I am able to be home every night with Warren Gibson Transport. I'm continuing to learn new things everyday and build up my experience. Couldn't have done it without CROSSROADS!!!!

Tom Walker

I was honest and told Crossroads that i would be posting a negative review, as my experience with Crossroads was very frustrating I paid for my 'fasttrack' DZ course IN FULL back in early October of 2019 (4 months ago). Four months later I'm Still Waiting for my road test. Terrible communication from this driving school, The only communication i received was when i initiated a phone call. Finally gave up and asked for a refund, and was told that i would only receive a refund onto my credit card, even though i paid debit. The inflated prices that this school charges is not worth it, do yourself a favor and go somewhere else. Their promises are hollow, their performance is dismal, and their dependability is worse than bad. They could have done so much more to amend a terrible experience.

Ana Gorjanc

Great staff! Kris (front desk) was spot on with keeping me indormed, Instructors Chris and Clay are knowledgeable and super helpful. You are definitely set up for success with this crew! Ana

Bob Valiquette

I would like to thank Kris in the office for be so accommodating. And I would especially like to thank the Crossroads instructors Garnit, Chris, Bea and Clay they told me what needed to hear and never quit trying to help right to the end of 17 lessons. I’d recommend Crossroads to anyone! Thanks everyone for giving me the foundation to build from. Bob V.

Brawley Bernier

Very happy with my experience with crossroads training! Very professional and very experienced staff! With the help from all the incredible instructors I was able to pass first try! Thanks again crossroads team! Will always recommend you guys! Brawley B

Cooper Chapman

Had a great time all the instructors know what they are doing and how to teach. Would recommend

Tyson Alexander

Was a great experience working with crossroads. Instructors knew their material, communicated it well and prepared me to pass my tests first try. Thank you!

Josh Timmons

Great academy to train with. Well worth the money and if you pay attention and follow the instructors instructions to the letter I guarantee you will come out of this Academy with your licence! Good luck!

Dan Zeiner

The staff at Crossroads Are very helpful and knowledgable. I had to take my dz drivers test and my instructor Dwayne Brandon made sure that I knew every inch of the truck. I couldn't believe how quick I learned every inch after only a couple hours. His teaching method was incredible and I would highly recommend everyone to request him. I passed my test with flying colours.

Gil Brooks

Excellent instructions and they do everything they can to work around your schedule, I would definitely recommend

remington rand

Pay for the best, you get the best. To my mind, Crossroads is the best. 40 years driving with G then I got my DZ through Crossroads. First DZ job was at Miller for 1 month, now at Progressive Waste. Course pays for itself in a month and a half. I love my job, best investment I ever made for myself.

Johnathan Read

Excellent experience. The instructors were very knowledgable, and very helpful when you have questions! I will be recommending this training academy

Clay Whitney

Was unable to make it into my course so I called and rescheduled now being told that's considered a no show. Also had information given out WITHOUT my consent violating the companies privacy policy. Do not trust this company. Over priced, lies, and a joke of a privacy policy.

leo Benoit

If you need a license go to this place. The staff are great. Good communication , helps in every situation. Professional, Friendly service and will help with job placement opportunities. Kris O was great at helping secure practice and road test. The instructors are very knowledgeable, helpful and professional and on the ball to make sure you pass. Thanks everyone for a great experience.

Brandon Davis

The school is over priced. 3 g for your dz when u can go to another school for half that price

tom

Do yourself a favor and go to another truck driving and training school. After my recent experience with crossroads I would not recommend this school/academy to anyone. They do not teach you here but provide you with a script to follow which does not meet the MTO standards for anyone looking to get their DZ license. If you are coming to this school with no experience with trucks of this nature with expectations of them showing you what you need to know, DO NOT COME HERE. I gave this “school” $1600 for a DZ training course 1 year ago. I was told by Chris(receptionist) TODAY in the office “many others” from my class in November of 2019 are still waiting to get our road test completed and booked over 1 year later... I recently failed my road test and the school said it was solely my fault instead of taking my constructed criticism and any responsibility in the way that I specifically received training. My instructor Chris failed to train me correctly on a proper schedule 1 inspection. I know this because the examiner Judy in Barrie told me exactly why I failed my inspection and it contradicted what I was told by my instructor Chris. I failed my inspection following exactly what he told me to do. My first in vehicle 3h lesson was cut a half hour short for no known reason. My second lesson was followed by rural drives to his favorite gas station to get him coffee and lotto tickets. Your test will be performed in Barrie around Mapleview drive yet you will be driving the rural roads to Orillia for no reason. During my shorter than I paid for road lessons no COVID-19 standards were followed. My instructor chose not to wear a mask in the truck during our time together- yet put it on to get a coffee at Tim Hortons? None of the trucks were sanitized or cleaned between lessons nor were the trucks clean at all, instead garbage all over the floor and old coffee cups in the holders. Very unprofessional and low standards coming from a “academy”. When I came into the office today to address my concerns I was soon confronted by my instructor Chris who quickly became angry that I was unhappy with the inadequate schedule 1 inspection training he provided. After some short words and some raising of the voices he asked me to step outside for a moment - I regretfully followed him outside. He told me 3/5 students passed their test "today" After i told him his 50-60% student success rate was considerably low he then became belligerent - red to the face walked up to me chest to chest and started screaming in my face- still no mask on. Completely disregarding any COVID-19 standards and any professionalism. I asked him to step back polity and felt this could have easily escalated physical. Thankfully I am level headed and can control myself. Extremely unprofessional standards, I question how Chris is still training students with such a short temper and not following COVID-19 standards while inside with the social distancing measure put into place by the ministry of health and safety. I have also reported this to the ministry as this school did not want to hear my concerns and issues with my training i received wanted no word of it. The current rise in COVID19 cases are a result of negligence caused by people such as my instructor Chris and his disregard for face coverings in enclosed environments and lack sanitizing of trucks between different sets student and instructors. The whole time I was in the office they treated my concerns as a joke. I am not surprised based on how they are running this “academy”. I would really like to know who regulates and controls the curriculum, teaching standards and employs hot head instructors to teach inadequate truck inspections. This person would be the one who is ultimately failing the students allowing these types of standards and practices to continue. Maxed out characters/end review. TLDR; This "academy" is a scam, save your money go somewhere else. More reviews have very similar experiences to me. If I have convinced 1 person reading this to avoid this academy this post was worth my time

Brian Servant

Knowledgeable instructors, they each have there own perspective. Versatile for your learning experience. I enjoyed my time learning with these guys. The Az melt program gave me what i needed to start my carreer on the road. Thanks guys.

Jessie Gowanlock

All the staff are very professional, they all want you to succeed and be safe. My sister and I were very impressed with how friendly everyone was including Instructors, Administration staff and fellow students. The instructors took the time to make sure everyone understood classroom materials as well as hands on knowledge. In the end it felt like one big family and infact I am kinda sad my time with Crossroads has come to an end. I highly recommend Crossroads Truck Training Academy to anyone!

Jake Beaulieu

Passed my Az on my first try! Couldn't be happier with working with the men and women at crossroads they are the best!

Andre Roy

Great instructors, you will be very well prepared for your MOT road test. Amazing administrative staff, always there to help. Thanks guys !

Christine Seili

Great school with friendly staff. Dwayne and the other instructors are fantastic.

Raymond Potvin

Crossroads is an excellent location to learn and train. I took their program to receive my DZ rating so that I could pursue my career in firefighting. This was an excellent choice for this. From their in class, reception desk to the hands on instructors it was a great experience. They work with your strengths and improve on areas that require attention. They answer questions with enthusiasm and give real world examples as to why it's important to learn the topics. Thank you to everyone at Crossroads for helping me receive my DZ license. R.Potvin

Brian Browne

Great experience. The instructors know the industry very well and present the material in a manner that connects to the less experienced student. Special thanks to Dwayne B. for his support throughout my AZ learning experience. The reason I did not score the school 5 stars is that there were some instances of misscomunication that could have been avoided but were not .

Derek Kilbertus

Everyone at crossroads was great ! All the instructors were very knowledgeable and were patient enough to make sure you understand the Material ! Thanks again crossroads would 10/10 suggest for anyone !

Hazel Maw

I highly recommend Crossroads. All staff are simply amazing, courteous, patient and understanding. The Instructors purposely go out of their way to make it an easy learning process for all and they personally want you to succeed and achieve your goals. They are very laid back and easy to talk to which makes for a very pleasant and stress-free environment. My overall experience is one that I will never ever forget! Thank you so much for all that you do, your encouragement for success is greatly appreciated!

Alexander Faulds

19 - 20 Oct did the air brakes (Z) course there and the staff was great! Very helpful and easy to learn from! job well done , thank you

Prime Lot

I've waited a full year to review the program. Like everything in life, there were a few bumps in the road. Communication (on both sides) could have been better. Overall the training was good. I passed the on road test in my first attempt. Prior to starting the program, the debate was DZ versus AZ. I went with the AZ. It was a longer program, and more expensive. But I'm convinced I became a better driver because of it. I'm currently driving a plow truck under contract for a municipality north of the GTA. The AZ license got me the job even though a DZ was all that was required. I've been offered work in the Spring driving for the same company - either float or tandem dump truck - my choice. Originally I considered long haul, but with standby pay, I'm averaging $40 per hour on the plow truck. So if you are considering a truck training program, consider which license is best for you long term, and check around for a good reliable work.

Elizabeth Stewart

Just completed my two day airbrakes course. I admit I was nervous and stressed when I arrived for day one. Wasn't sure what to expect. Barry our instructor was fantastic and amazing. Barry made it very relaxing and fun it was a nice size class and everyone worked as a team to ensure everyone was successful. Thank you Barry for all your patience and knowledge. Will never forget you. I'm sure I will hear your voice in my head reminding me to drain my supply tank every day Would highly recommend Crossroads to anyone wanting to upgrade their license. THANK YOU. You guys Rock especially Barry.

William M

I took the Z Endorsement and fast track D License courses at Crossroads, and it was a great experience. Everything went smoothly, and I passed all my tests. There were no issues with Communication as some older reviews have mentioned. Kris in the office was friendly, helpful, and communicated everything to me well. I had a couple instructors, both very knowledgeable, but a good teacher makes all the difference - Clay was just that for me. His patience for his students is what stood out. He took the time to answer all my questions and make sure i understood everything I needed to, and I never felt rushed. He made the in class portions as fun as possible as well. Great value for the money in my opinion. I wouldn't have my new D license without them, so thank you to everyone at Crossroads! Cheers!

Devin Desroches

I did my DZ through them. They made the in-class stuff really easy to learn and the practical was well done. Took a 6 hour in-truck today and the instructor was very good at preping me for the test. Thanks very much.

Danny Ciampa

Excellent school! They take the time to make sure you fully understand what it takes to pass your tests. Clay, Chris and Garnet are excellent teachers I highly recommend crossroads. Thanks aging! Danny Ciampa