Reviews of TELUS Health MyCare: Vancouver Clinic (Doctor)

Jie Zhang

Super productive, the best service I have ever experienced. Thanks Dr. Javadi, Dr. Jacobus, Dr. Darras AND All suport team. Thank you all.

Gerald Pwee

Wonderful experience with Babylon. Great platform, effective teleconsultation. Keep up the good work! Suggestion: the app should allow patients to post more photos of the condition.

Veronika S

Very helpful service. Especially during weekends or when you don’t have a lot of time to go to walk-in clinic. I use it frequently.

Stephanie Woods

I have used the service three times now and every time my physician has been super nice and very helpful. It's so easy to use! I am bad at putting things off and this service really helps a busy single mama like me.

Jaclyn Liu

Call quality was really poor, physician was impatient and eager to get off the phone. He also started shouting at me when I was having trouble with technology. Overall really poor experience.

Jill Huang

Not the best. Got the doctor to write up and send requisition forms for blood work and x-rays in regards to urgent care needed. The emails came through confirming they were sent from the doctor. 2 days go by and both labs say they did not receive it. I had to circle back and call telus Babylon to re-confirm whether they did send them or not. The girl was friendly and said she could do it again for me and send me the req forms personally as well. Something as serious as needing blood work and X-rays should have been handled with more care and urgency. I ended up going with another clinic who would see me for a phone consultation. Same day, the new doctor I found sent in requisition forms, the labs received it. I don’t think Telus Babylon know what they’re doing. The chain of command is not the most efficient. I’ve had to speak to multiple people circling back to confirm they had done what they said they would do. I’ve had 3 different people call me in regards to different matters in one day. It’s not efficient. It’s also weird that there’s no follow up or way to reach the doctor seen in the virtual consultation. I’ve also read other reviews where their requisition forms were not sent through as well even though they said they did.

e

Amazing virtual and in person experience with Babylon by Telus!!!

Katey Garley

I’ve been using this app for around a year now. You never have to wait long to get an appointment, usually within an hour. Every doctor is knowledgeable and really helpful. They can order blood tests, X-rays, prescribe medications. All without having to leave home. I highly recommend everyone use this service !!

Bobby Pannu

Extremely great service - Got same day appointment in 1 hour - Doctor was really great and was helpful - gave proper time - no issues with connections - punctual. Only one issue :- They don't have the previous clinical records. As they take our care card numbers, at least these doctors must see last two or three doctor notes of family doctor or walk in , so that doctor can treat accordingly.

D T

As a Google Maps Local Guide, and someone who reviews a lot of businesses and restaurants, I believe the current rating for this service is far too low for what they do and that may dissuade some people from using this excellent service. I have never had a family physician and so I have experience with the medical system in Canada that is very poor in numerous ways. At one point my health declined severely and I was stuck continuously waiting for a specialist appointment which never came. At one point I was put on medications in another province that offered much better access. Upon moving back to Vancouver, none of the walk-in clinic physicians wanted to renew my prescription. It was a nightmare. Finally, and only because of Babylon by Telus, which I accessed as a last ditch effort, I was seen by a female doctor really quickly, but that's not the best part of the service. The strength of this service are their excellent clinicians and assistants who stay with you by email until you have your issue looked after. They tried for me and kept trying to find a specialist, and I was referred to someone who saw me and gave me medications, which really saved my employment and probably saved my life. I even asked them to fax over the information to a family doctor which I finally got by a referral from the Family Physicians of Greater Vancouver referral service, and even though it was months later, they did it right away. I'm usually a tough critic, but I can't recommend this service enough. While the credit for these things always goes to the professionals and the nurses, I really think the strength of this and other systems of human relations is in the many clinical support staff that coordinate the care and I hope they are adequately paid and have a union that fights for them.

Cowina Pan-Clado

The physicians and office staff were amazing. From my initial virtual appointment to getting a physical exam at the clinic, I felt well taken care of. The follow up was immediate and I was referred to the specialist right away. I'm really surprised at how positive my experience has been given we are in a global pandemic. Thanks Babylon and I will definitely use this service again if I ever need it. I've already recommended it to several people! Shout out to Dr. Kort Winrob - she was amazing, caring and had great bedside manners which made me feel very comfortable and safe!

Olivia Daniel

I love this service. I found a doctor I like and see her for ongoing issues but if I need something quick I can book same day with someone else. The doctors seem to actually believe me when I tell them my symptoms unlike my family doctor and walk-in clinics who tend to write off my issues without actually investigating (I have chronic illness and chronic pain)