By far the worst Pizza place in town! Not the taste of the food - the Customer Service!
My wife and I ordered a pizza with some appetizers through the web portal that this location offers. We waited an hour and a half, and no food showed up. We had received an online confirmation and our Credit Card was charged. We called the restaurant to ask what was going on. The "Supervisor" (well, he claimed to be, but infact was not) said that they did not received the order. After messing around with his tablet for a few minutes, he found it and said "welp, there is nothing I can do about it". Really? Alright.
My wife called the next day. Same guy answered. Told her there was nothing he could do. Wow. So, I called. I asked for a manager. "Oh, the manager is too busy to answer the phone". I asked again, explaining the situation when this "supervisor" yelled at me, said its not his responsibility to refund me and hung up the phone. I called again, he did the same thing.
I called the Paris location. Immediately was transferred to a Manager. They took my information down, and within five minutes called me back and said they would send it up to the owners and would ensure I got my refund. We eventually did.
Now, I will NEVER buy from Lorne St again. Why didnt the owners call to appologize for being HUNG UP ON TWICE? Why were we not offered our original order + refund, or a coupon or anything? Incredibly awful service, thats for sure.