Reviews of Bay College Medical & Lockwood Diagnostic (Doctor)

Hanna Kaploun

Terrible experience at this clinic - my walk-in doctor was extremely condescending, unprofessional, shaming, and did not care to assist me in any way. I walked away feeling more helpless than when I came in. Unfortunately, I don't remember his name (though I really wish I did for the sake of others), but I haven't been back since.

Samantha Purssord

Wonderful experience with this clinic. Booked an appointment to speak to a doctor for a phone consultation. Appreciate the ease of it being virtual especially during this time. They were friendly, kind and helped me address my issue. No complaints.

Morteza Moghaddassian

Today my wife and I went to the walking clinic to check the result of an earlier test and the doctor was like "I don't know" for every single question that we asked. I really wanted to tell the doctor that what are you then? why should you …

Xavier Lynn Getz

Went for a post-surgical follow-up to see Dr. Neera Singal regarding the success of my cross-link surgery. Everything went well. A very good surgeon and doctor. Highly recommended!

Kerolyn Shairsingh

I visited this clinic twice. On both occasions the doctors were neither pleasant nor informative. On my most recent visit I had to do test for my sore throat. The doctor said he …

Regulus Hu (Reg)

If you have a choice, do not go to Dr. Lei. He might be professional (but i doubt it now reading others' reviews) but he lacks basic empathy to suffering patients. He will tell you your impaired work ability is not his problem and suggest you should come earlier. And he is too arrogant to listen to your reasons, situations and considerations. I appreciate his sense of responsibility that students cannot avoid their workload but he lacks his sense of empathy and is unable to distinguish students from intentionally skipping assignments and students normally reaching for help.

Fan Xie

Wish I could give zero star. The phone service is extremely unfriendly to the first time user. I spent my whole morning waiting by the phone but can’t reach out either to the doctor or the clinic. After it passed my appointment time, I tried to call the clinic and it was answered by recordings, no real person, not even a voicemail box. I am busy.

Michael Nortei

I'm surprised by all the negative reviews. I've been visiting this clinic for 3 years now and have found it acceptable. The wait depends on the day of the week and time you go. It's usually not more than 20 minutes or so outside of work …

Shaier Sattar

My first experience was terrible. The doctor was called Calvin Lei. He does not listen properly and is always making judgements early. I went to see him when I fell sick. He would not investigate into what the problem is, instead told me …

Tadiwa Valerie Nekati

Dr Lei is the worst doctor anyone could see. He is so rude and disrespectful and honestly I feel he shouldn’t be a doctor with such bad bed side manners. He is not reassuring nor kind. He makes it seem like you’re wasting your time when he is the one getting paid. Worst Worst doctor. Would definitely not recommend seeing him even if it’s for a flu shot.

James William

My boyfriend was experiencing an uncomfortable pain in his abdomen while on vacation, his family doctor referred him to a specialist at this clinic. Dr. Chadlaker was amazing. Within two weeks she had an endoscopy booked for him so we could get to the root of the problem quickly. She encouraged him to follow a specific diet and if any flare ups occurred, she advised him on what to do. Thanks Dr. C!

Stavros Stavrides

I've been a patient of Doctor Nevin since the 90's. He was a thoughtful doctor who at my request always discussed dietary solutions for non-emergency treatment before hastily writing a prescription. That kept me healthy for decades. The clinic is a great one-stop place for many tests and specialists. Unfortunately, Dr. Nevin just retired and will be missed. I am not sure about continuing as a walk-in just yet, or search for a family doctor.

Dan Breault

Dr Kara and his staff are outstanding. I've been receiving health care from this clinic since I moved to Toronto and I'll never switch. Wait times are indicative of our health care system, but the quality of care, the time taken to properly diagnose, treat, and care for my physical and mental health are all excellent.

ray parent

Dr Nevin did the initial on me years ago and then referred to others for my issues. Never met another doc like dr Nevin. Most incredible man ever. In I believe was his second year with MS. In a wheel chair doing what a doctor should do. Such an amazing man. When I left there it was with a better life ahead of me. Within hours I had totally changed from what I was when I went in. I was so amazed. Thank you to the staff and the doctors for their great hospitality.

Luisa Bowen

Seemed decent enough at the beginning. When I first went there I was assigned a doctor to whom I had to yell at to have anything done and was treating me as if I was a hypochondriac and once I got the MRI I had been requesting for months, …

S.H. Alrayes

very awful clinic. no respect for patient confidentiality, i had to do my appointment over the phone in the waiting room where several other strangers could hear me. furthermore, i wasnt told that i would be doing that— i was just told to wait in the waiting room then got the call from the doctor saying this was the appointment. i was not comfortable disclosing that much personal info near so many people i didn’t know. EDIT: i can’t reply to their response but notice how they didn’t address the fact that nobody told me i could take the phone call anywhere, and i wasn’t even told it would be over the phone, therefore forcing me to take it in the waiting room since i didn’t know that was going to happen at all.

Thomas Marshall

Super unorganized, very confusing when you walk in; all admin staff were on their phones and no one directed us where to go or line up. Booked an online appointment for 1:20, waited OVER AN HOUR AND A HALF to see someone. Absolutely ridiculous wait time, would not recommend this walk-in clinic to anyone.

Michelle Hur

Had an appointment with Calvin Lei, most incompetent doctor I've met. Said he would fax over my prescription, but when I got to my pharmacy, the pharmacist said he never got anything. I called the receptionist and they had me waiting around 45 mins just to tell me the doctor never prescribed my meds. Wasted my time for nothing.

Nour Zourob

Compared to other walk-in clinics in Toronto, this is by far one of the best for the simple reason that they offer appointment booking online. Over the past few times I’ve been there, I never had to wait more than 10-15 mins. The doctor will not prescribe antibiotics for everything and anything which I actually appreciate.

Katie Meeks

After over ten years at this clinic, I have lost all hope in the staff. Notifying someone of the prospect of cancer 9 months following the results, is unexceptionable! Giving a heart patient medication that could kill them.. where's the accountability?

Annie Tran

I feel like a waste of time after seeing dr. Lei. He has no sympathy, rude and is so unprofessional. He literarily did nothing with my symptoms and said I have mental illness and when I asked if I should see a psychologist he questioned me lol. Like make up your mind doctor!! You diagnosed me with mental illness and gave no solutions to my problem??!! Please do yourself a favour and avoid him guys!!! I would give 0 star if I could but too bad Google does not let me post with no stars.

Paula G

All the staff here are extremely polite and welcoming and the doctors are friendly and I've never felt rushed. I've booked appts on line for the walk in clinic and hardly have to wait even 5 minutes to get in to see the doctor. Great clinic!

Carly Heung

Came in for a walk-in due to excruciating left ear pain. Called ahead of time and asked if they take walk-ins and they said yes but the wait is a bit long. I was happy to be informed about that and decided to come anyways. Checked into front desk and they called me in within 20 minutes of waiting, not bad. My doctor was Dr. Charlene Antony. She came across as very kind, understanding and compassionate and listened to me as I told her what the issue was. She checked both my ears and identified that the issue was pressure to my left ear drum so referred me to an ear specialist. I was out within 5 minutes. Pretty efficient and I was lucky to get a good doctor. She was a definite pleasure to be a patient of. ????

Pearl Solanki

DR. LEI — THE WORST DOCTOR EVER. I have never met a more rude and disrespectful human being, especially in the field of medicine and doctors. I was sitting in one of the rooms waiting for Dr. Brandin (He on the other hand, is very respectful and actually cares about figuring out what is wrong. 10/10 would recommend). I overheard the nurses saying one patient felt “uncomfortable” with Dr. Lei so I was moved to Dr. Lei’s room. Dr. Lei on the other hand, was extremely dismissive. I was experiencing persistent headaches the previous week and was told if they persisted to come back. Because of the headaches, I missed a quiz at school. Dr. Lei proceeded to insult me, insinuating that I am a liar and make poor decisions (because I didn’t take the medication prescribed). The thing was, they prescribed me Naproxen last time which is pretty much Aleve. I was taking over-the-counter medication for my headaches. I also stated that I was experiencing stomach aches but Dr. Lei didn’t even bother to ask me about that. He just accused me of wanting a doctors note because I was incapable to manage school. He asked me why I go to work and school if I can’t manage it. I started crying because I was extremely disturbed by his accusations. He was not fazed by it at all. After waiting 2 hours to be seen by a doctor, I was left extremely upset and felt violated. I wish I looked at some of the reviews before seeing him. It is a shame that doctors like Lei are still allowed to practice and really be ignorant of one’s personal issues. If you go DO NOT SEE DR. LEI!!! HE IS THE WORST HUMAN EVER.

Derrick James

I attended school in downtown Toronto and lived on my own in residency. I was experiencing symptoms of numbness in my legs and irregular motor functions. I was able to walk-in and wait about 25 minutes - honestly I was expecting to wait longer given it was a walk-in clinic. However, the doctor performed a motor skill/neurological function test on me and assured everything was fine but to come back if anything continued. They were super friendly and reassuring about an experience that nearly traumatized me!

Stephanie

I went in for a doctor's note because I was sick and I needed it for school. When I saw Dr. Kara, the doctor kept going in and out of my room to see other patients even though he started doing assessments on me; this occurred twice for about 15 minutes each time. I was kept waiting inside the room with partial assessments completed. I apologized for being impatient but the doctor said I should be thanking him that they were even open and taking patients for the long weekend. The entire visit has taken over an hour. Doctor was very rude and unprofessional, and two of the three nurses I interacted with tried to rush me out of the clinic even before my assessments were over. I would not recommend this clinic at all. Edit: just for further clarification, I went in on the Friday before the long weekend in the morning. The clinic was open and I have the receipt for the doctor's note and the note itself with Dr. Kara's name and signature on it to prove it should the clinic claim they were not open on this Friday when they, in fact, were, and try to dismiss this case by claiming they were not open.

Shaneh Abbas Jaffer

Given the state of the healthcare system especially the one here in Canada, you'd expect Toronto to be a place to receive quality care. It's very disappointing to see clinics like this. Slow wait times regardless of appointments, unavailable doctors (some prioritizing phone appointments), some staff are not knowledgeable at all, some doctors with poor bedside manner etc. Good luck since this might be only one of your options for a primary care clinic in Toronto.

AJ Santiago

I've been going here for years and have had nothing short of great experiences every time. From visiting as a walk-in patient, to having more permanent attention from support staff, doctors, and specialists - most currently Dr. Agrawal and Dr. Lewis - the clinic has been instrumental in my health. With onsite labs and specialists, as well as access to other doctors at the surrounding hospitals - I will continue to look to them for care.

Sanchit Gupta

One star is an over rating for this clinic. The worst experience one would ever get. They make sure you are not deprived of that. Rude and clueless staff. Waited 2 hours for my turn on a Saturday only to find out people coming after me were take care of first. Doctor didnt recommend anything and didnt do any diagnostics. He just read what the nurse wrote. And if you ever need a doctor's note, they will make sure they rip $50 off of you in hidden charges and costs. When confronted, the staff acts clueless and directs everything to the doctor. Worst worst experience ever.

Karina Tuchinskaya

I had an appointment with Dr Calvin Lei on Dec 28, 2021. The doctor was very unprofessional and rude. I came in to get a requisition for some bloodwork, that my naturopath recommended me to get done, that should have been ordered by a …

Bayan

This place is unpredictable. You take online appointments and wait for 2 hours. They change nurses quite often. Some of the nurses are not friendly at all. She actually interputed me saying that this is a walk in one problem per visit. Their quality is decrementing. I am a patient of them since 2013. I had a better experience several years ago with Dr. Kara. Other than him do not visit. They also blocked me from booking online for missing 2 appointments for about 2 years. They are the worest.

Bianca Gallo

Each time I go to lockwood-it is terrible. Today I went to the clinic, which I booked a 2:45 appoint for. I was assured that I would be seen on time since I expressed that I had to get back to work,. I was assured this would be no problem. …

Rachel McConnell

I have had excellent experiences with Dr. Daya but the negative reviews for Dr. Lei are spot-on. Highly recommend avoiding him as far as possible if you care about your health and your time. I went in for a sinus infection but all he insisted on talking about was my period (????????).

COUNTY VOICE

Dr lei was so impatient. He lacked the professionalism to be a doctor. Just a terrible waste of time.

H Borjid

In last a few months I had 2 times phone appointment with Calvin Lei, most unprofessional doctor I've met. I had an abnormal test result and I asked: what should I do next? He said: do whatever you want to do! And he hang up the phone. It was 15 mins appointment he was on the phone with me like 2-3 mins. He doesn’t respect patient and don’t explain well, also he doesn’t have any patience. why the clinic hire this kind of “doctors”?

Jijun Meng

Terrible experience. Wonderful receptionist and nurses. The doctor I was seeing was called Calvin Lei, who has a little bit of an attitude but in general not intolerable. It was his unprofessionally attitude really enraged me. I had an …

Grant D

Worst clinic I have ever been to!!! Came in to see doctor due to severe back pain and could barely walk. Doctor did not examine me. Told me I had to get physiotherapy. Did not want to send me for x-rays. Went to see physiotherapist. Immediately took x-rays. Turns out there is a curvature in my spine plus I need to get an MRI for other possible complications. Shame on the doctor at this clinic for not doing his due diligence in examining me and ensuring that there were no issues. You should not be practicing as a doctor.

Riley Kind

Honestly, you cannot please everyone. The fact that people complain about what another HUMAN being ESTIMATED, seriously baffles me. This goes out to Raymond, the person with the previous review. When you go to a walk-in clinic, do you not stop to think that its a WALK-IN CLINIC for a reason? Anyone can walk in and ask to see the doctor. Of course there is going to be a wait time, what are you going to do? Tell the people who have been waiting before you that you have more right than they do to see the doctor first because you have another appointment you could not rearrange your time around? When you ask the receptionist how long the wait time is IT IS AN ESTIMATED AMOUNT OF TIME. There are worse and bigger issues in this world to be complaining and worrying about than how long you had to wait at a clinic. Give us a break. Get over yourselves. Signed, someone who has worked in a clinic before.

Diane P

The service in this clinic to schedule appointments with your own family doctor is terrible!!! I have been calling for days I have left tons of messages to see if someone can call me to schedule an appointment with my Doctor and nothing. Online you can’t schedule the appt with your own doctor is very hard to schedule the appointments unless you go there directly so If you live far or you moved get another clinic. I feel bad because I have no complaint as far as my Doctor but his staff or the booking system with him needs to improve.. this is very frustrating specially when you are pregnant.

Emanuel Kaiser

I had an appointment at the Cardiac Diagnostic with Elife Colak and due to some mishap was made to wait for an hour. Okay, things can go wrong I understand. But instead of acknowledging the error or taking any responsibility she tries to first blame me and then the receptionists. Throughout the exam she was rude and condescending. Aside from being extremely unprofessional, she is lacking basic manners and human decency.

wenke xu

Submitted test sample a week ago, it still haven’t been sent out to examination yet, would the sample still be good??? Need to wait more than 2 weeks for a result?? What if the patient is really urgent for treatment???

Mary Tingle

The best complete physical we have ever had. This is an amazing place to have all your test results within the 1st then on the 2nd & possibly a 3rd day all the required further tests are completed from heart scans, ultrasound, sleep clinic, stress test , ear nose & throat specialist ; Gasterologist , etc. I have referred several of my friends & they could thank me enough. Some were found to have major health issues that they were not even aware of . Lockwood’s early diagnosis saved their life.

K G

I've been a patient here for years. Dr. Kara and most recently Dr Agarwal have been my Family Practice physicians. Due to my family history of Stoke, Heart Attack and diabetes, they regularly follow up with me to do blood-work, scans and renew my medications. I couldn't be more satisfied. Recently, in the midst of Covid, I had blood in my urine. Within two weeks I had all the tests, a referral to a Urologist, imaging, and a low-grade tumour removed. The followup from Dr Agarwal was prompt and appreciated. Thanks, folks.

Javeria Shauket

I booked a phone appointment for today well in advance. When I called the clinic after an hour of waiting, I was told I'm next in line. It's been more than 2 hours past my appointed time and I am still waiting for the doctor to call. Unfortunately, this is not the first time I've had to wait this long for an already booked appointment at this clinic.

C S

I made an appointment for a walk in. (Yes you could actually make an appointment for a walk in. And it’s online!) However it still took an hour from my appointment time to see a doctor. An hour for any walk in clinic is not bad at all. …

Maria Cristina Plastina

Terrible!!! I went to this clinic for the first time last week. I waiter for 1 hour and 30 minutes to see a doctor, although it was not very busy. I saw Dr. Lei, to whom I asked to provide a consult on alternative contraceptive methods. Not …

H Z

It took me four times to see the doctor for stomach ache in 9 months, but I still feel pain. They don't give good medical or send you to specialists.

Stephanie Paas

I find the low ratings for Bay College Medical & Lockwood Diagnostics very surprising and not at all reflective of my experiences. I have been going to Dr. Kara for 12 years and he and his staff have always provided me with excellent care. Specifically Dr.Kara has helped me to overcome various mental health challenges over the years and I am the healthiest I have ever been - in large part thanks to Dr. Kara. He also supported us through 3 miscariages and helped us find the best specialists. I cannot say enough great things about Dr. Kara and his staff - they are truly amazing and in a class of their own!!

Yiyan Tang

I’ve been to both Patient Network walk in clinic and Bay College walk in clinic. I went to Patient Network clinic is because their reviews look good, however, i don’t think it deserves a 4 star review, not even a 3 star. The staffs there are the rudest people I’ve ever met. Although Bay college only won 2 stars on its review, the attitude of the staffs are way better than Patient Network. Everyone is kind and helpful. There is one always waiting to reach and help you!

Kathy An

I have a mostly very positive experience at this clinic. Dr. Nevin was knowledgeable and compassionate. He helped with my fibromyalgia. I was also seen by a neurologist, now retired. I forget his name. He mad all the difference in the world for me re: relief from a 26 year history of horrendous daily migraines.

Ellie W

I've been to this clinic 3 times now, and each time it's been excellent. I was able to book a same-day walk-in appointment online, which is convenient because I know for sure I will be seen. The staff are polite and very capable, from receptionists to nurses and doctors. Dr Anthony and Dr Kara are great, I would highly recommend them. They are professional and took my concerns seriously, taking the time to properly take a history and address my questions. Although others seem to have had poor experiences with Dr Lei, every time I have been I have received excellent quality care. I would recommend this clinic.

G Kirk

I have been a patient here for 12 years. The desk staff is always friendly, the nurses are caring and professional, booking appointments is easy, and my doctor, Dr. Kara, listens and is very thorough. The fact there are a number of specialists and a pharmacy in the complex is very convenient. Highly recommended.

Manager of Renovilab

I had an abdominal pain that is why they refused to see me in person due to covid-19. Instead, they have scheduled a useless telephone appointment with the most unpleasant "doctor" ever, Dr. Agarwal. I told him my symptoms and that my pain is almost gone but I still want to get an ultrasound done to see what is going on. He told me to go to the ER. I advised that it is not an emergency as I feel a lot better now (why do I have expose myself to Covid19 while waiting 8 hour to be seen by the doctor in ER and wasting resources if this is not an emergency?) and I am not able to do so, as I will not be in Toronto. He started to ask "you are leaving to do what", this is so unprofessional (even though my absence will be "essential"). Why your doctors thing that they have a right to ask people about not med related stuff? I patiently asked for the ultrasound once again, so I can have it done once I am here, he refused and told me that I should go to the hospital as he will not give me a referral. He was rude and unprofessional. PLEASE AVOID and do not waste your time waiting for the appointment with this "doctor".

Halleh k

You would think the clinic that mistakenly cancelled appointments would take urgent initiative to resolve their own mistakes!!!NOT. I made appointments for X-ray and ultrasound around two weeks ago. I rushed from work to find out they are deleted!! I can understand mistakes can happen BUT I don't understand nor appreciate lack of urgency to accommodate! Receptionists never apologized but more interested to see whom to blame. If anything I feel that they tried to delay the process by putting my paper at the end of the pile, even thus they saw how stressed I was, when I expressed I need to rush back to work. Your behaviour and actions were noticed and were unprofessional, hurtful, and disrespectful. The manager apologized and another staff was helpful. But it seems there is no protocol or urgency in actions in such situations, since after 45 min, when everyone before and after me left, I finally got called. Overall, the lack of urgency and compassion was appalling and stressful.

A D

I was honestly surprised by the low reviews for this clinic - I've been here a number of times and I always had a positive experience. It's located close to work so it's very convenient. The staff were helpful and professional and the doctor (Dr. Kara) quickly and efficiently addressed my health issues. Would definitely go back.

Rosemary Herr

My husband went to the Lockwood Diagnostic, since we were not receiving any answers within the Niagara Region. Dr. Lowe was fantastic. He noted that my husband urgently needed care at the hospital. He provided a detailed letter to give …

Justin Jones-Ward

Appointments don’t mean anything! I’ve been to the clinic multiple times and it’s hit or miss. After sitting in the first of two waiting rooms for half an hour after my scheduled start time I was told they couldn’t provide me an expected time to see Dr Ramji because he’s busy and the people in front of me had been waiting over an hour. I tried explaining how appointments should work in a service industry, mainly that they should be on time if I’m paying full price, and they informed me “that’s not how doctor Ramji works”. Sad part is that if I was late or didn’t show up they confirmed they would have charge me!!! I need to find an alternative doctor. Someone who at least pretends to care about my issues and maybe values a bit of my time. With luck I will never need to return to see dr Ramji.

Josephine Tse

Dr. Ramji Shaffiq shows no empathy nor care to patients' needs or qualms. He barely gave me 20 seconds of his attention when I came in to see him for a skin irritation and as a result of this prescribed the wrong topical treatment causing me to feel additional distress after application. In addition to mistreatment from the doctor, the hygiene practices at this clinic are also extremely questionable. Being led into the consultation room, I was greeted with an open sample of urine sitting at the table where the nurse at hand commented with a "guess the doctor left me a little present." I don't know the standards for how a clinic should be run but I know that this clinic definitely do not meet those standards. They focus more on fast throughput of patients than on the patients themselves.

Yu Jaylene

I have been going to this clinic for awhile, the staff and other doctors I have encountered were very nice and helpful. However I had an appointment with Dr Lei for the first time today, I was very disappointed. He is the worst doctor I have seen. The way he talked was very disrespectful, rude and not kind. I do not recommend him if you are going to this clinic.

LJ

Had an appointment with Dr. Agarwal regarding my sleeping problem. He was rude, disrespectful and interrupted me a lot, like he was rushing to end the conversation. At the end, he just gave me some cheesy advice, like exercising and avoiding using laptop and phone before bed, which you can get from any medical website. When I asked more questions, he just said we were running out of time.