Reviews of Oak Bay Optometry (Doctor)

Jeff Baker

I found Oak Bay Optometry to be very professional and curious during this Pandemic! They were honest and proficient with all the process of my eye exams! I highly recommend them to everyone! Thanks again Jeff Baker

Anne Calder

Highly recommend Oak Bay Optometry for your next eye exam or to pick out your frames. They were incredibly kind, patient and thorough. I had a great experience getting my first pairs of glasses. They fit everything specifically to my needs. I was very impressed!

Shakti Jang

Dr. Gill is very dedicated, compassionate optometrist. Without her dedication for her job, I might lose my sight and lose the opportunity to prevent the other health issues. When I expressed my appreciation to her, she calmly responded to me that it was her job. What I have learned in life is that we should appreciate the one who does one's job extraordinary way. Moreover, some people don't do their job properly. If it is related to health, the consequence is disastrous. Even though my family doctor missed my symptom, she asked me to double-check it. Literally, she saves my life. I am very happy to have a doctor like her.

Vivien So

Phillip was very helpful and patient with me and my partner in choosing new glasses. He showed us many options to make sure we were ordering something that fit our needs, preferences, and budget. Can't wait until the glasses arrive!

Safalta Shakti

Dr Paterson is just great - thorough, efficient and fun! Best eye examination ever! The staff at Oak Bay Optometry are helpful and knowledgeable - and what an amazing selection of frames to choose from! Which makes it hard - but also fun - to narrow it down to a single pair... Guess I'll have to go back! Shelia Berlin

Kathleen Humphrey

Thorough & attentive service, and competitive prices.

Liz Goldstein

Dr. Paquette is extremely thorough and competent; I’ve never had a better optometrist. The staff are really nice too, have a lot of patience and they have the latest frames in a really nice, clean, modern building. Can only recommend!

Daniel Doidge (The Doidge Show)

Fantastic staff and great customer service. They were able to explain everything to me so that I was able to understand what is going on with my vision. And the best part, was hastle free selection of glasses where I wasnt sold on stuff I didnt need. When I had an issue with a pair of frames that were discontinued, they fixed the problem for me right away. Will only ever come here moving forward.

alessandra ringstad

I was completely impressed by the staff at Oak Bay Optometry. In fact it is the best experience I have had with an optometrist in more than 15 years! They are helpful, friendly and professional and make every effort to accomodate your needs. Keep up the great service.

Anne Fuller

I finally have glasses I love! Thanks to Robyn who did a fantastic job helping me select frames. Dr. Kevin Hua did a thorough job for my eye examination. AND the price was very competitive when it was all tallied up. I highly recommend this optometry service. Added bonus - it is in my neighbourhood!

Natalie O'Ryan

Very helpful

Lisa Grant

I loved my experience at Oak Bay Optometry. The service was very professional and excellent. I’d recommend them to anyone!!! Thanks for making me see so well!

Shannon Wall Bixby

Both my kids have got their glasses here in the last year and we've been very happy with the service. They have lots of selection for kids glasses and adults glasses, and Jen and Jackie were both very helpful and kind! This is a great local place for glasses- we are happy to have found it! Shannon & Max, Victoria

Sophie

super nice staff who helped me find some vary nice glasses! I had ordered some online from a cheap place that were way to big and chunky and oak bay optometry helped me find some new ones that looked great! The store and staff are super child friendly too! -sophie lapierre

Saul Gabriel

The moment you walk in you feel welcome, Marek kindly and patiently takes you every step of the way until you meet your Dr. in my case Dr. Gill, she was fantastic explaining every test along the way and most importantly she cares about her patients and finally I needed a new prescription and here I was assisted by Chelsy who provided me great advise without feeling any pressure at all. Thank you for the great experience !

Kathryn Jeffrey

Oak Bay Optometry has the best selection of stylish frames! Everyone who works there is extremely helpful (but not in an annoying way) and are honest in regards to what frames are best for your face shape. The eye exam was also extremely thorough. I wouldn't want to go anywhere else to get my eyes checked!

Nicholas James-Harden

Knowledgeable staff, the latest frames, good quality work. Dr. Paquette is extra caring for his patients.

Tammara Kennelly

I have followed Dr. Suzanne Sutter from her last practice to this one. She is absolutely fantastic. She is patient, thorough and explains everything to me so I understand. She is a great listener and you can tell she really cares. I also have brought my daughter to her from a very young age. She is very anxious about medical procedures and exams. Dr. Sutter supported her through that and exams are such a breeze. She does a great job connecting with kids and adults alike. Outside Dr. Sutter, the practice is lovely. The folks at the front desk and polite, responsive and helpful. The facility is beautiful and clean. Parking is convenient. I will be a lifetime patient.

miss mary thompson

I've been going to oak bay optometry for 5 years now and each and every visit has been a pleasure. They carry the finest frames and staff the friendliest people. Cheers to you and thank you for all that you do!

James Cox

I was very pleased with my optometrie experience. I had been looking to close out an ongoing safety glass search snd purchase for my work. The people at Oak Bay helped me with all my paper work and questions and went the extra mile. I felt i wasn't a burden but a valued customer. Thank you for everything the smiles were free too!

Chris Jubien

Very thorough eye exam! The staff was very friendly too - they helped me pick out some great glasses and were able to take care of my health plan billing too.

B Svorkdal

We have been patients at Oak Bay Optometry since we moved to Victoria in 2006. We have had 10 years of great service and excellent care from the Optometrists and staff at the clinic. They provide care for three generations and a dozen members of our family. We highly recommend this clinic to anyone seeking full service eye care and contact lens/glasses fitting and advice.

Wacek Jarosz

Great professional staff, very good service, I feel that I have the best eye care in Victoria. Thank You.

Michael Aitchison

Because I have a deteriorating bad neck my progressive lenses were no longer doing the job and my consultant suggested I see Dr Sutter at OBO who took a long time explaining the way forward in laymans terms giving me the options available. Once the prescriptions were produced there was no pressure from staff regarding the types of frames for purchase. A large selection were available in store to chose from. Professionalism coupled with a gentle non-intrusive sense of humor, made my time in the store easy and enjoyable. I came away feeling that I can go go back anytime should I encounter any problems with my new aquisitions.

K A

I love Oak Bay Optometry. I was helped by Koa and Cathy. Both were super patient with me and extremely helpful. Lots of parking, friendly staff and lots of variety in frames.

Gerald Libercan

My family and two small children have been going to Oak Bay Optometry for many years. My kids enjoy their appointments and look forward to seeing Dr. Sutter. I always receive prompt, courteous and effecient service and excellent visions results! Thank you to all the staff at Oak Bay Optometry!

Ethan Trenaman

The doctors are great! Only complaint is one older woman at the service desk was a little rude. All the other people at the service desk are incredibly helpful and nice.

Brian Varney

After many years at other Optical stores I thought I'd give Oak Bay Optometry a try.Very pleased with the results, excellent customer service.

Vijit Kumawat

I recently bought two frames along with high quality lenses. The prices are steep but they have very good choice of frames and range of lenses. I am happy with my selection. JK helped me very well with my purchase.

mike robinson

I've been going here for year's

JJ Wytrwal

Simply put, Dr. Mark Paquette is one of the best medical professionals I've ever interacted with. I'm very squeamish about my eyes being touched, and have struggled with eye exams in the past, but he has always been accommodating and patient with me. He takes the time to explain what each procedure is and what the results mean. If you're curious about optical health, he's more than happy to explain! I go in for an eye exam, and end up coming out more feeling more knowledgeable and engaged. Can't recommend him enough!

Hugh Noakes

From my Exam with Dr. Paquette to my fitting with Jewel my experience with the staff was outstanding!! I have my first pair of glasses Progressives.Its great to being able to see things!

cbabiuk

Have been getting my eye exams done here for years. First came to see Dr. Patterson several years ago and he greatly changed my previous prescription which was massively overprescribed by another practitioner in town. This provided me with tremendous relief of eye strain and fatigue. Have also seen Dr. Sutter and she is great. Their staff has always been very helpful in helping me select frames and lenses for my glasses. Brownie points for being tolerant when I come in with my very young children as well.

K K

Nice and easy visit with my son. Will return.

A Thomson

Dr. Sutter is professional and thorough. The staff are helpful. There is a good selection of frames at a reasonable price.

Nadine Mitchell

Picked up my new prescription glasses today and I love them! The WOOW frames are subtly funky and comfortable. The new generation Nikon lens are top quality and are making a difference in my visual experience. My husband and I have been going to Dr. Paterson and Oak Bay Optometry for more than a dozen years. We have always appreciated the seamless experience and friendly exchanges with all the staff. We have never felt rushed or pressured. Their support and interest continues long after the initial purchase. Thank you! Nadine Mitchell

Sean Carrie

Oak Bay Optometry is the best! The office atmosphere, the staff, the expertise, everything. Especially Dr. Mark Paquette! Super friendly Doc and quite brilliant I might add - the man knows his stuff. I've had two eye exams with him over the last few years and I have to say I'm very pleased. This place has a great selection of frames as well. Highly recommended.

Allison Adams

Fast appointment and quick referral to a specialist. Good glasses selection too and excellent fitting

Kari Jones

I have loved getting my glasses from the Oak Bay Optometry. They are both knowledgable and friendly, and they helped me understand how to access my benefits. I'm really loving my new glasses.

Susi Merchant

I had a most enjoyable and relaxing time at OB Optometry this week. I like the wide open space I walked into and the eye glass selection. After the preliminary eye test, I sat in a very nice waiting area. I also noticed a somewhat more private area where people can practice and/or test their contact lenses. The decor is clean and streamlined and the staff very nice and helpful and accommodating. As annoying as eye exams can be (been going to them for 50 years) this was the most efficient and pleasant in that Dr. Sutter would give me feedback as to her findings and easily answered my questions. I've chosen my new glasses and am really looking forward to going back when they get in from the lab. I would and will recommend Oak Bay Optometry to anyone needing this service. Happy Eyes!

Matt Huculak

I've had excellent service here. My optometrist spent extra time with me to figure out what was happening with my glasses in order to make sure my prescription was correct. Very nice showroom, and more importantly, they have a nice "discounted frame" section for those who are looking for a deal.

Courtney Bumby

Amazing and caring staff. I had a really hard time with contacts the first time I tried them, but the staff sat with me for many visits and were extremely patient and encouraging until I was finally successful. Dr. Paquette is sure to explain in understandable terms and makes sure you are happy and comfortable with the products you are recommended. This office goes above and beyond.

Sue

I have been going to Oak Bay Optometry for nearly 20 years and I have never had a complaint. Dr. Paterson is thorough and always takes the time to explain why my eyes are changing. All the staff are a pleasure to deal with. I would and do recommend to everyone.

Ashling Ligate

Best eye exam I’ve had in my whole life, no exaggeration. I saw Dr. Paquette - very knowledgeable, personable, easy to talk to. Told me everything that was going to happen. I’m very happy. I will definitely go here again in the future. Also great selection of frames. Friendly staff. Also great safety practices covid-wise.

Nadine Cordery

I have never been to Oak Bay Optometry, however I wanted to write something nice here about an optometrist there Dr. Mark Paquette. I work as a technician at an Opthamology clinic in Victoria, and from time to time we take on-call urgent referrals. Dr. Paquette had referred a 99 year old woman to be seen on an urgent basis and then proceeded to personally drive the patient to her appointment at our clinic as all of her family lived in Vancouver and she can get very easily confused. If that's not a man who truly cares about his patients, then I don't know what is. Dr. Paquette if you ever read this - thank you for getting this woman safely to our clinic and for being such a kind individual in a world where it can sometimes feel like there are no good people left.

Cheiyenne Fontanilla

The best! Dr. Patterson looked at my eyes and it was the most thorough eye exam I’ve ever had. Jackie and Koa helped me to pick out a pair of glasses and they really took their time to assist me and knew what was best for my specific needs and desires. The staff at Oak Bay Optometry are the most friendliest people with the greatest service. Thank you guys so much! I'll be back!

Coralie Willcox

Jen was very professional.

scott dunn

recently went in for my bi-annual exam... staff was friendly and polite... the new store is bright and clean with plenty of free off street parking. as usually Dr. Sutter was thorough and professional and answered all my questions. i was very pleased with all the help that Jackie provided in picking out my new glasses. she really knows her stuff... thanks!

Tuf Turf

I've been a patient for the past seven years and every visit I have been impressed with the level of care and service. Dr. Sutter and the entire staff are positive and professional. Highly recommend them for eye care and eye wear. Great location and easy parking. The big sculpture of the eye glasses out front serves as a bike rack too which is smart.

Noaj Seprak

Where is the parking. The lot behind the building is not free parking.

Justine M

Just an observation: I was looking for an optometrist and saw that you have 27 excellent reviews!! Initially I thought this was so great and started reading them. I noticed that all but 2 were submitted exactly 11 months ago. Hmmm... I clicked on the reviewers names and discovered almost every one has ONLY reviewed Oak Bay Optometry. I wish this didn't make me doubt the authenticity of these reviews.

Tannis Shaw

I had such a great experience with Oak Bay Optometry! Dr. Suzanne Sutter was so efficient and calm during my eye exam, and it was easy to pick out an amazing pair of prescription sunglasses ... unfortunately, I lost the sunglasses in the ocean on my first day in Maui, but when I emailed Oak Bay Optometry (while still on holiday), they offered to get a new pair made for me before I got back home! I was recommended by a friend and have recommended them to others!

Rosemary Vysohlid

Laura and Dr. Sutter provided excellent service. Always a pleasure to visit them!

Susan Harrison

If you need eye care run, don't walk, to Oak Bay Optometry. Dr. Patterson is outstanding. Jacky and Alanna have been extremely helpful in my search for new frames. Everyone I've encountered in their office has been attentive, warm, professional and very thorough. I wouldn't go anywhere else.

Patricia Kidd

I see an ophthalmologist regularly, and a few months ago (at my request) he gave me a new prescription for contact lenses (which I've worn for 40 years). I took this to Oak Bay Optometry and had them fill it for me. Turns out, it was way too strong. I've just got back from a fitting with the charming and highly professional Mark Paquette. What a completely stress-free, comfortable experience! He explained what he was doing every step of the way, and was quick but careful. They're making a straight exchange with the year's supply I'd already bought, which is a great relief. I won't bother looking anywhere else for contacts in future. And yes, with a rebate, they were cheaper than Clearly.ca! And the staff did a wonderful job of keeping Roger-the-Dodger (wire haired fox terrier) happy while I was in the exam room. What more could I ask?! Highly recommended.

Irene McKinlay

I had great service at oak bay optometry today by Jackie and could not have asked for better service. She was thorough and very efficient. Thank you.

Gail Mireau

Excellent knowledgable staff. Always so efficient, very friendly.

John Graham

The people at Oak Bay Optometry were the first who really got what I was looking for in glasses and service. The staff has always been really friendly and efficient and Dr Patterson is approachable, thorough, and good humoured. The prices are lower than I had paid in other shops and the selection of frames is as good or better for the kind of thing I'm looking for, which is on the higher end of design. I moved away from Victoria a couple of years ago but I still go back to them for glasses and they mail them to me quickly. I'd have a hard time going anywhere else.

Paul Timmins

Our family of 5 has bought glasses and contacts from Oak Bay Optometry for over 15 years. All their staff are professional and passionate about eye care and service. Great with kids.

Reid Huzzey

I was early for my appointment but no problem. They took me in promtley and start my examination. Dr. Sutter was pleasant and professional. my questions were all address in a manner I could understand. I got a new prescription for glasses, as i had not changed for at least 5 years. So should be good too go, in 10 days.

Pam K

Having moved back to Oak Bay after many years away, I was in need of an optometrist. I found Oak Bay Optometry through a Google search and booked an appointment. Dr. Paquette was most thorough and explained the changes to my vision in a caring, comprehensive way. From there I looked at their great selection of glasses, with absolutely no pressure. After visiting many other eyewear shops in Victoria, I returned to Oak Bay Optometry to purchase my glasses. Jacky was patient and personable, and I have to say this is the first experience I have had of being able to take frames home to try them out! I received my new glasses ahead of the given timeline and am very happy with them. I would highly recommend this optometrist - lots of free parking too:)

John Mitchell

Despite my age, I am still squeamish about having my eyes examined. However, Dr. Paterson works so sympathetically with wusses such as myself, that my most recent eye examination went very well indeed. My new Nikon lens prescriptions are delightful and were so from the moment that Jacky popped them onto my face. It was surprising how quickly my brain "re-wired" to accommodate the updated lenses. These past few weeks I have been completely thrilled with my new outlook on the world through my new spectacles. I enjoy sailing and clear vision is important to all mariners. Oak Bay Optometry is a first class operation from start to finish, and I have no hesitation in recommending them to anyone who cares about their own eye health and the achievement of optimal vision.

Sheila Smedley

Although a fairly new client of Oak Bay Optometry, I am more than happy to recommend their services to anyone who seeks the very best of care for their vision. Without a doubt, this business is based on the highest standards of efficiency and professionalism. Jacky's friendly and helpful manner made the process of ordering new glasses and contact lenses quite effortless and enjoyable. Eye examinations with Dr. Sutter were relaxed and she allowed plenty of time to answer my questions and give explanations. I have complete confidence in Oak Bay Optometry and look forward to many years of loyalty to this outstanding business.

Will Dominique

Above and beyond my expectations. I let them know ahead of time that I have PTSD that makes medical appointments hard for me, and everyone I spoke with and met was very kind, reassuring, and non-judgmental. Other reviews mention how patient and accommodating Dr. Pacquette is, which was my experience as well—he even offered to do a "practice run" of the glaucoma test with me, so I could first see how close the equipment would get to my face before making a decision about whether to go through with it. I feel like I will not be as nervous the next time I come in. They made the financial side as stress-free as possible. They let me know that they direct-bill MSP and drop the remainder of the copay for people on ministry assistance, so the exam was fully covered for me on PWD, which I didn't expect and really appreciated. They also asked if I was interested in new lenses and frames, emphasising that there was no pressure to fill my new prescription with them that day or at all, and had someone sit down with me to discuss how they could work with my coverage options after I expressed interest. Finally, I want to note my positive experience as someone who is non-binary—when I mentioned having a preferred name, they updated it in their system right away and checked in with me about what pronouns I use. Marcus was also super helpful working with me when I mentioned wanting to find frames that make my face look less feminine. I felt safe and cared for in every sense by all the staff at Oak Bay Optometry and would highly recommend them based on my experience, especially if you typically face barriers accessing health care.

Susan Swiggum

I have two very difficult prescriptions, one for driving &c and one for office &c. My experience at Oak Bay Optometry has been very professional and friendly. I love my frames and am enjoying my new lenses.

Greg Guarasci

Amazing service. Needed to be seen urgently. They moved their appointments around to see me in less than 1.5 hours. Appointment was seamless, staff very friendly and knowledgeable. Highly recommend!!

Dave Fowler

Dr. Sutter is very professional in her practice and takes the time to explain in layman's terms what she determined from the examination. After spending considerable time looking at my right eye retina, she referred me to an ophthalmologist for further scrutiny. That appointment was promptly arranged for the following week after which a laser repair was done to a small hole in the retina. One of the dispensers on staff made recommendations for my new glasses which were then ordered and ready for pickup the following week. I would highly recommend Oak Bay Optometry to anyone.

Josephine Matlock

Have dealt with Oak Bay Optometry for 10+ years. Excellent customer service!

cher marcotte

optometrists are friendly & helpful as well as friendly. And always informative.

Emma Zolbrod

Dr. Gill was friendly, thorough, and took the time to explain my different options. Jacky helped me choose my frames and lenses. She was equally as patient as Dr. Gill, and never pressured me to make a decision. I'm pleased with my frames, as well as my contacts. I would highly recommend Oak Bay Optometry to anyone.

Hugh Tucker

Service was excellent - professional yet personal. I have been a patient/client for many years and have always been totally satisfied.

Dwight Ruddick

Having been a patient of Dr's Patterson & Suter from Dr Patterson's early days feel something has really been lost. The expansion and upgraded floor space sets the stage for a pleasant experience. Unfortunately with expansion comes the need for more staff. Customers require something more than take a seat and someone will take care of you. There is no apparent order to service the customers! (Not Referring to Patients)This morning and revisit this afternoon due to a request for me to come back into store because of the order foul up resulted in both visits sitting for 45 minutes. This afternoon I met my limit of being ignored. Lots of staff members on floor but no attempt to even determine why I had returned. Remember it was their request by phone. The long and short I cancelled my Maui Jim's and Sillouette perscription glasses. A cool $2100 dollar order was lost. Dr. P. big is better but only if the reception and floor support staff is on the ball. Having spent in excess of $15,000 over 20 years feel I am justified in giving a 1 star to this review.

Dana Bell

When I went to get my new glasses the staff were very help about the options I could choose. They provided me with a range of choices and advised me through them based on my needs.

Donny Leong

Poor value, poor communication. This is the reason the internet is going to kill retail sales in Victoria. My glasses sat on a shelf for two months and no on called or emailed to tell me to come in. And what a shock - when they found that my work covered the first $500 of the lenses the new glasses came in at $575. Save your time and money and just get your glasses online.

Joanne Pratt

It was my first time ever getting eyeglasses, and Oak Bay Optometry, and Dr. Gill, made the entire experience incredible. They are so friendly and welcoming and go out of their way to help you and make your glasses just as you want and need them. They all work together as a wonderful team, and I simply can't recommend them highly enough. Thank you Oak Bay Optometry!

mullins123

I love this store. They always take great care of me and I find the eye examination process very thorough and informative.

misao dean

I have used Oak Bay Optometry for 15 years and I highly recommend it. Neil Patterson is a wonderful optometrist and I feel confident that I have the best eye care. In addition the staff are friendly and helpful. The selection of frames is awesome, and I always get compliments on my glasses, even from people on the street (great glasses!).

Terry Ames

My family and I have gone to this office to see Dr. Paquette for three years now and always find him very professional and easy to talk to. The staff are friendly and knowledgeable and make the visit a pleasant experience so I would highly recommend Oak Bay Optometry to anyone needing their services.

Jo-Anne Beeren-Parsons

Oak Bay Optometry is a very welcoming, friendly & professional optometry clinic. The staff are extremely knowledgeable & helpful. They have an amazing selection of glasses & sunglasses. They are always there to help and provide you with assistance. Our entire family uses their services & we’ve recommended them to other family members and friends. Thanks for the great service! We look forward to dealing with you in the future as well. Keep up the great work!

Eiglys Trejo

Oak Bay Optometry is the best place to get glasses! Great selection of glasses and sunglasses. The staff is amazing at helping to choose the right frame! It took me only minutes and they are perfect :) All my family come here now.

Stan Olsen

RecentlyI was asked if I'd be willing to write a review and I said sure... then I discovered I've getting my glasses here since 2000. every two years. that has to tell you something. I'm a picky guy so service and attitude is a big thing with me... notwithstanding always finding what I'm looking in frames. Keep it up.

Lily Erlic

The staff was friendly and helped me to feel comfortable. I really appreciated Dr. Paquette’s advice based on my eye exam that he performed. He is thorough and concise.

george andrew

Oak Bay Optometry To The Rescue: I was sideswiped by a car while cycling. I realized, to late to claim from the driver, that my glasses had been damaged. However the experienced staff at Oak Bay Optometry had me fitted with a New and Improved Look from their wide selection of eyewear in record time. Thanks George

Chandra Hunt

Before my recent cataract surgeries, I had a big and complicated glasses prescription that was always a challenge to fill properly. When I went OBO the first time several years ago, it took three pairs of lenses before we got my complicated prescription just right. But everyone was consistently polite, helpful and patient throughout, and, I was only charged for the final pair. I've been back recently, and again this time, and Paige, Cathy, and Jen were wonderful. Optometrists and opticians were consistently available, knowledgeable & competent, fun, and patient. The store is beautiful, the choice of frames is awesome, and the staff fabulous.

Lois Gubbe

Oak Bay Optometry is a pleasant, peaceful place, with helpful, cheerful staff, who greet you warmly as you enter the premises. Everyone is efficient, professional, and friendly. I had a very positive experience with my checkup and with the selection of frames.

John Stenstrom

My wife and I have been going to Oak Bay Optometry for 15 years. We have always been very pleased with the professionalism and knowledge of Dr. Neil Patterson and the Oak Bay Optometry Clinic.

Taylor Walters

I had a great experience at Oak Bay Optometry. Everyone really knew what they were doing and from the time that I walked in the door to the time I left, I always had someone very knowledgable helping me.

Rebecca Gagan

I've been getting excellent eye care and fabulous glasses from Oak Bay Optometry for several years. They always go above and beyond to make sure that you are happy with your glasses and, most crucially, that your eyes are well cared for. They have a wonderful selection of frames and they work very hard to make sure that you find the perfect pair. I'm so pleased with the care I receive from Oak Bay Optometry!

Darren Chen

Very caring and accommodating staff and optometrist!

Kirsten Christensen

I have had several visits over time with the Oak Bay Optometry and found their products and service excellent. They are very skilled in setting the trifocals to meet my needs, Dr P is great in that he takes the time to listen to my individual needs and has fitted my glasses perfectly.( In addition, his devotion to service in underdeveloped countries with helping people see goes beyond the bar.) The staff are very accommodating, very friendly without exception and helpful in making minor adjustments, and offering tea and coffee and providing free cleaning fluid for glasses. In addition, they are very professional both in appearance and manner making older folk like me feel totally comfortable with declining sensory competencies. As a person who has worked in the professional role of hiring and supervising staff in healthcare, I commend the leaders and staff at Oak Bay Optometry for a job beautifully executed.

John Blakely

Overall, it was very positive. I was in and out within half an hour, the staff were very helpful, and the final price seemed quite reasonable.

Linda Clarke

The staff is fabulous. Courteous, kind, knowledgeable--the best.

Thea Parisi

I think some of the staff are writing reviews. I did have 2 pleasant experiences at OB optical, but have had at least 12 visits during which staff were EXTREMELY rude and unprofessional. As well, the frame styles available are gauged to the Oak Bay clientele. They also do not shape lenses in store. I do not recommend this establishment.

John Cairns

I was in an urgent situation and needed to get a form filled out for ICBC. I was lucky enough that there was an appointment available that afternoon. The staff were very friendly (and very busy). They billed direct through my benefits and made it super easy and stress free. Thanks again!!

Dennis Kulpas

Great service and selection, and Dr paterson is super! Thanks! Dennis Kulpas

Leslie Wilson

Friendly, helpful staff. Great with kids and adults.

L Lavigne

After having trouble with my sight in the left eye, I chose Oak bay Optometry to perform a vision exam on me. I had called to set up an appointment and they got me in straight away. The establishment itself is very clean and professional, and upon entering I was subject to a friendly greeting by a young man. After a thorough eye exam from Raj, who was very friendly and professional, a prescription was found for my left eye. Immediately after the exam I was taken around by a lovely young woman named Kate, who took the time to go through several frames with me and find some that would suit me well for my first pair of glasses. After about a week my glasses were ready and upon going to pick them up, my experience was much the same, fast, friendly, professional. I am loving my new glasses and my new vision and everyone complements me on how these frames suit my face. I highly recommend this place for anyone who needs glasses or eye care. Thank you Oak Bay Optometry. :)

Gillian Fosdick

I've had a really wonderful experience with Oak Bay Optometry. The highest praise I can give them is to say, "I'll be back." I've been a "serial optometry patient" for decades. Each time I've been to see an optometrist, I've left thinking, 'well. . . I won't go back there." Every part of my experience at Oak Bay Optometry made me wish I'd found them years ago. The staff are really lovely: skilled, patient, knowledgeable and my new glasses leave me feeling like a kid on Christmas morning - it's very exciting to see clearly again.

Joy Kolsun

Fantastic service! Incredible expertise and help by the staff.Great place to go for eye exam and if necessary, purchasing of glasses.

Brook Castelsky

Had a great experience today at Oak Bay Optometry. I had a problem with my left. My regular optometrist said everything was fine, but I was not convinced. I was driving by Oak Bay Optometry on a Saturday and decided to stop in. All of the staff were very friendly and wanting to help. Dr. Hua made time for me and ended up spending over an hour to figure it out. Dr. Hua will be my regular doctor going forward. Thank you Dr Hua and everyone at Oak Bay Optometry!

Charles Krusekopf

Oak Bay Optometry was recommended for the strength of their optometrist. Our whole family comes and has received a high level of care. We enjoy also hearing about their work to support eye care in developing countries. The centre recently moved into their modern new location where the selection of frames was ver good. The service and follow up has been excellent and they are always ready to help with minor repairs and other issues.

Tibbie Adams

I highly recommend the Oak Bay Optometry clinic. From start to finish all staff were charming, helpful and knowledgeable. The surroundings are nice, appointments were on time and excellent suggestions were made to me. I wasn’t happy with my glasses due to the photo grey additive and they are replacing them with no charge and a smile. What a great place! I have also encouraged my husband and brother to go to the clinic and they were both extremely happy as well. My brother has autism so it was important to me that he be treated well. He said they Very Nice to him.

Richard Huijsmans

Courteous and informative old fashioned help. Latest equipment to measure everything needed to give the best results.

Russell Cape

I recently had a problem with my glasses crazing. Neil was most obliging in helping me find a solution. Kate organized new lenses and was able to have them installed in few days as we were departing on vacation. Great work!

vlouise

Great space, a lot of skilled staff for all areas of eye care/wear, an excellent selection of frames, after dinner hours and most importantly, biscuits for your dog!

Manuel Veth

I have been going to Oak Bay Optometry for years now. I am treated by Dr. Mark Paquette, who always has excellent advice and has a patient first approach which seems to be lacking among many doctors these days. I have also ordered my last two pair of glasses through them and was very happy on both occasions.