my daughter went to Dr.Vijay for her eyes at 8 months old (this was over a year ago now) we had to wait for a LONG time, so long... over two hours for an infant to wait, during her usual nap time, is absolutely brutal.. the waiting room is not baby friendly, and my daughter was crying and the one lady working behind the reception was asking me to pretty much shut my baby up in other words because she can't hear on the phone.... but at least the other people waiting for their appointments felt my pain and were very helpful unlike the staff who were very rude.. there isn't even a place to change your baby, i had to ask for an area to change her and the one girl looked at me like I was crazy and has extremely rude body language, but luckily the other girl was super nice and accommodating and let me change my daughter on a table behind the reception so that was very nice of her. in the end I waited a little over two hours just to be seen by dr.vijay for not even 10 minutes, none of my basic questions were answered, and I was told that I just have to go to Toronto to see a paediatric ophthalmologist (and he said the waiting lists are a lot longer than his) and that he can't help me at all. I felt like I was shuffled along like cattle and that my baby was an annoyance to them.. I understand they are not a paediatric opthamologist, but why even waste my time and make me wait the 4 plus months for my appointment, then over 2 hours in the waiting room just to be told they can't help me at all.. I wish I was told from the get go and sent to the proper place.. they clearly knew the patient waiting to see him was under a year old, so why even take the appointment? it seems like my appointment was like a money grab to charge OHIP...