Reviews of New Westminster Dental Group (Doctor)

Ceston Carino

Dr. Lam is such a knowledgeable and lovely dentist. Shout out to his amazing staff, Tracey, Michelle, Mary-Ann and Lindsay. They always make me feel comfortable whenever I come in for my appointment.

Miranda Moore

I've been seeing Dr. Jeffrey Lam and his team for a few years now, since I moved to BC, and have had nothing but positive experiences. From the get-go, his reception staff are SUPER friendly, both on the phone and in person while you wait. Dr. Jeffrey Lam is amazing to deal with. He understands patients needs and seems very genuine and caring about your health and well-being. He's not judgmental or pushy, but does an excellent job of explaining things so you understand. My sister goes to him as well and she has a pretty intense anxiety disorder and Dr. Lam is so wonderful and patient and kind with her that she no longer fears going to the dentist as she has for basically her entire life until him. I've recently started seeing the hygienist during my cleaning visits and she's wonderful as well. Super friendly, and always remembers the little things that we talked about previously (if I had talked about an upcoming vacation on my last visit, or something about my personal life, etc.) she remembers and asks me about it the next time I see her. They're very accommodating to emergency situations as well, and Dr. Lam or his staff will gladly talk to you over the phone about any issues you're having and has even just phoned in a new or refill prescription to a pharmacy for me to avoid me having to pay him for an emergency visit if its not necessary. Being without dental insurance, I really appreciate how he does whatever he can to keep my costs to a minimum while still providing excellent care. Bottom line (and sorry for the lengthy review but honestly I could fill a book with all the great things about this team) I highly recommend this Dental Group. If I could rate higher than 5 stars, I would ;)

Caroline Fraser Derrick

I have been going to Dr Lam for a number of years now. From the absolute get go he and his team have been exceptional. The ladies at the desk, Tracy and Maryanne, are so friendly and never judgmental if I have to reschedule. The hygienist Michelle is amazing. I hang on for dear life waiting for the little pain to hit because I am hypersensitive, and it never does. The job is always really well done. She remembers all the little things about my life and is just wonderful to chat with. Dr. Lam himself has gone above and beyond in helping me out when my veneer cracked in half. Your worst nightmare!!! He did not do the original work but was tasked with matching the size, colour and rebuilding my mouth and a he did an absolutely amazing job. All the while consulting and calming me down. I was referred to Dr. Lam's office by one of his patients and I am so glad I was. My husband, my friends, and I will continue to refer him to anyone that wants a professional, friendly, and excellent dental experience. Caroline Fraser-Derrick

Brittany Thompson

Best dental office around! Personable, professional, and thorough. I recommend them to all of my family and friends. Even had a friend in Alberta that would book appointments for when she was in BC, just to go to this office ????

Glynis T

I've been a long time patient of Dr. Lam, started with Dr. R Lam and now his son Jeffrey has taken over the practice. It's a great clinic, the receptionist is friendly and appointments are made with no fuss. Dr. Jeffrey is always on time. I've been to clinics where I sat around waiting a long time for the dentist to do their "thing". However Dr. Lam is super efficient, I'm done within 30 minutes tops. I enjoy my visits and Dr. Lam makes it totally stress free :) I highly recommend New Westminster Dental Group.

Nikki Johnson

The environment at New Westminster Dental Group is not only comforting but very welcoming as well. From the moment I walked in the door I was greeted with a warm hearted smile. Michelle was such a lovely dental hygienist and both her and Dr. Jeffrey Lam really took care of all my dental needs. I would absolutely recommend New Westminster Dental Group to anyone looking for both a wonderful experience and outstanding customer service. Thank you Dr. Lam! :)

Samantha Kuss

Dr. Lam and every one of their staff are all very kind, accommodating and seem to take great pride in their work. They always make sure I'm comfortable, they are gentle with me, and always make sure to explain everything so I properly understand it. Best Dentist I've ever been to by far.

Red

horrible service do not come here !

Joan Lagman

I've been going to Dr. Jeff Lam for a few years now and would highly recommend him. He's very personable and really gets to know each of his patients. Everyone in my family now goes to him. He's amazing with our kids and takes the time to educate them on good dental habits. I was impressed with the way he handled my challenging dental issues with a lot of skill and I could see that he takes a lot of pride in his work. The hygienists and reception staff are also super friendly and take the time to get to know you as well. Their office is now in a new location and all their equipment is updated. Overall, dentist appointments are a really pleasant experience at New West Dental Group.

RJ Aquino

I have nothing but positive things to say about Dr. Lam and his team. My entire family goes to see him and it's always a pleasant experience. Thanks to him, my kids don't have a negative view of going to the dentist which makes going to the dentist (for whatever reason) an easy and manageable experience for all involved.

Olivia Harks

I’ve been going to this dentist for over 4 years now and I won’t go anywhere else - Dr Lam and his staff are the best

Kim Tough

Great practice and great dentist. The reception team is efficient friendly and knowledgeable. I always recommend to my friends when they're looking for a new dentist that Dr Lam is as gentle as a lamb. I've been a client for over two decades.

Angela Chu

I've had multiple dentists and I can say that Dr Jeffery Lam is my favourite! He is a very honest guy and really knows what he's doing. I had a horrible tooth infection for years and he was able to get rid of it shortly after going to him! Highly recommend!!! Bringing my entire family here!

Jessilyn Wong

Dr. Lam and his team are all so kind, efficient, and accommodating. I had a dental emergency the night before and was able to arrange an appointment the next day to fix the problem. I never felt comfortable getting dental work done at the previous offices I went to but my experiences at New West Dental Group have been great. A big thank you!

Stephanie Skea

Dr Jeffrey Lam and staff are amazing. When I was a child his father, Dr Raymond Lam, was my family dentist. I love that Dr Jeffery has followed in his father's footsteps and has maintained the practice with an honest and caring personality. Now, I take my son and daughter to Dr Jeffery and he is fantastic with them. I highly recommended this practice to anyone asking.

Lori-ann England

I have been going to Dr R Lam and Dr J Lam, for over 40years. And I can't say enough about how wonderful they and their staff have been.

John Jensen

Dr lam is the best dentist I have ever had! Never had trouble getting help in a emergency situation. Always satisfied with the end result of Dr lams work and it is always done in a timely manner as well. Thank you Dr lam and support staff.

hanh nguyen

I've had some procedures done by Dr. Lam now, and I am very pleased with his work. I can tell that he is doing this because he genuinely cares about helping people. He fixed some bad root canals I had done by another dentist, and he was much smoother. Unlike the previous work I had done, there was very little soreness after my appointment with Dr. Lam. He and his staff have very comforting chairside manner, and Tracy at the front desk was very accomodating to my scheduling needs. I feel like I am in good hands with Dr. Lam and his staff.

Julie Folka

My family of five have been going to see Dr. J. R. Lam for about 10 years. My three boys started to see him from about age 1 and on. My boys enjoy the clinic so much that they fight over who gets to go first. I am convinced this is due to the quality of care they receive from Dr. Lam and his amazing staff. I would strongly recommend this clinic to anyone.

Ada T

I just started going to Dr Lam, and I wish I had gone to him sooner! The staff here are so friendly and welcoming. Dr Lam is very knowledgable and easy to talk to. I highly recommend everyone to come here!!

Nicole Gokool

Dr. Lam and his staff have been a joy to work with! He has worked hard to help resolve my unique dental concerns. Hes taken great care in explaining the processes and my next steps through my journey. Our family has been going here for years and I can say I would recommend him to anyone looking for a new dentist!!!!!

David Mckinnon

Best hygienist I have encountered by far.

Erin Milne

I have been visiting the New West Dental Group from the time I was a toddler! My brother still comes here too. The staff has always been friendly and welcoming. It’s always been a pleasure coming to see them for my dental check-ups. Dr.Lam is personable, funny and knowledgeable. They also have a beautifully updated office which adds to the experience. Thank you for all that you do!!!

Jason B

Dr.Lam and his staff are awesome. I have never been a fan of going to the dentist (who is I guess), but I don't have any anxiety when getting work done at this dental office. The ladies at the desk are really nice as well. Better prices than my previous dentist too!

charles adams

Have been going top Dr. Lam for years himself and the staff are amazing. I had a dental emergency and they where able to fit me in right away

Anna Christensen

Dr. Jeffrey Lam and his team at New West Dental Group are all incredibly professional, caring and friendly. Dr. J Lam is the perfect dentist to help maintain a healthy smile! I have never been to another dentist that was more comfortable than New West Dental Group. I highly recommend them! Call the very amazing Tracie at the front desk and ask for a cleaning from Michelle! She is amazing and will make your smile sparkle even more!

Lindsay Orpia

Thanks for taking good care of my teeth!

Terran Belle

Dr. Lam is a kind and dedicated professional who is incredibly knowledgeable and excellent in his craft. He often goes above and beyond in helping me maintain my oral health, anywhere from after hours emergencies to ad hoc dental advice. His team is equally amazing, and always makes me feel safe and welcomed. I'd highly recommend his practice to anyone looking for a great dentist.

Tiph09

I always had a difficult time with dentists but It’s a completely different experience with Dr Jeffrey Lam. He is amazing at making people feel comfortable, he does not try to sell you unnecessary procedures. His staff is genuinely helpful, caring and nice. Best dentist I’ve ever had !