Reviews of Métro Médic (Doctor)

Thomas Savouré

Everyone was super nice! Waited 15 minutes to be served and was then sent up right away for an x ray. I was out within 1 hour 30 with my results!

Rébecca Panes

(Translated) Thank you for being able to take care of me the same day! (Original) Merci d'avoir pu me prendre en charge le jour même!

Bakira Souaré

(Translated) 5 hours of waiting. 1 hour to wait for the doctor in the room. I have the flu, I know it. The doctor prescribed 3 drugs for me. 5 minutes later I am booted out of the room. Wrong prescription, no antibiotics are given. Even the pharmacist is surprised when I see my condition. I call back for this diagnostic error. We must resume a consultation (and therefore repay the same doctor for his wandering). Error is human, but you shouldn't be stupid either. I would go elsewhere thank you. Nurse ok. (Original) 5 heures d’attentes. 1heure à attendre le médecin dans la salle. J’ai une grippe, je le sais. Le docteur me prescrit 3 médicaments. 5 minutes plus tard je suis booté out de la salle. Mauvaise prescription, aucun antibiotique n’est donné. Même la pharmacienne s’en étonne en voyant mon état. Je rappelle pour cet erreur de diagnostic. Il faut reprendre une consultation (et donc repayer le même docteur pour son errueur). L’erreur est humaine, mais faut pas être con non plus. J’irais voir ailleurs merci. Infirmière ok.

Nasim Farsi

Try to avoid Dr. Brum!!

pǝɯɐɥoɯ

Came in at 2pm on Saturday and they told me that they are not taking any patients ....they close at 5pm and they barely had any patients.

Fowzia Nuruzzaman

I wait 2 hours to see a doctor because i have a swollen eyelid. When i get called in the room, i wait another 35 minutes, i didn’t mind it’s a clinic in downtown and they always have a lot of patients. What bothers me A LOT, is that when the doctor comes in, he doesn’t close the door behind him, separating with the staff room, he doesn’t even LOOK at me, asks me the reasons of my visit, i tell him i have a swollen eyelid, still doesn’t look at me, he just says that’s out of his field and that’s something an ophtalmologist should see. Then he tells me that they ophtalmologist clinic will call me, they will refer me to them. And he leaves, still didnt even look at me by the way. Additionally, this poor, unprofessional and insulting consultation lasted only 45 SECONDS. Not even a minute, he came in and left. I had questions, i was asking and he was walking away and all he kept saying is that the clinic will call me. I waited for almost 3 hours, for nothing, no diagnosis, no treatment, no prescription, no attention and NO RESPECT. The next day i went to another clinic, doctor looked at my eyelid properly and told me i have an infection and prescribed me an antibiotic. My visit lasted 30 minutes and my consultation had an adequate time. It’s been 2 months, since this incident, and may I add that i still haven’t received a call from an ophtalmologist, or any clinic as a matter of fact. This clinic just wants to usurp your medicare card money, doesn’t care about patients, waste of time. Worst doctor ever. Never returning.

Julien Bérubé

Waiting time is generally long, at least 2-3 hours even if you get there at opening. Men restroom smells like a camping chemical toilet. Also, they seem to not know what happens with their own files. My tests results got delayed for 3 weeks once, despite being faced only a few days after I took them, and got lost another time. I had to call the test center for them to send them back. Also got a prescription with the wrong name on it, forcing me to pay for treatment, since my insurance would not cover. No traces in my file at all, so the doctor or someone else must have lost the page or something...

gabrielle godin

(Translated) Level of expectancy is ok! On the other hand, the doctors are more than anxious and one wonders if they really diagnose. I went for a sore throat and ear and she gave me a strep test that's all. She did not feel my lymph nodes and I had to remind her that she examines my ears ... she examined them in 1 second. In all the consultation did not last 3 minutes. No diagnosis, no prescription. (Original) Niveau de l'attente ça va! Par contre les médecins sont plus qu'expéditif et on se demande s'ils diagnostiquent réellement. J'y allais pour un mal de gorge et d'oreille et elle m'a fait un test de streptocoque c'est tout. Elle n'a pas palpé mes ganglions et j'ai du lui rappeler qu'elle examine mes oreilles... elle les a examiné en 1 seconde. En tout la consultation n'a pas duré 3 minutes. Aucun diagnostique, aucune prescription.

Angel Brito

I've been going to this clinic since 2010 and they have treated me really well.

Mathilde Friggieri

OUT OF PROVINCE WARNING! - They charge you $100 to see a Dr and say to your face directly you will be reimbursed by your province. In reality you will only be reimbursed around $45 dollars. They are OVERCHARGING knowing you will not be reimbursed the full amount. Shameful on their part for not even telling you. Also a 5 min Dr appointment $100! The Dr was good. No complaint on that. Just the clinic.

Meissa Salem

Worst service ever they were super rude and unprofessional didn’t feel welcomed at all. Dr Lachance was super disrespectful.

gurpreet dhillon

I have to give 1 star because there was no option for no star. Don't ever visit this hospital. They clam that the hospital opens at 8:00 but it's 09:25 right now but the doctors are late and reception don't have any idea when they will start taking the patients. Horrible service. We all come to see doctor because we have health issues and this kind of behaviour makes it even worse.

Jiahui Lei

(Translated) The doctor, was not nice. He was not patient waiting for my answers. I am an international student and my French is not perfect. It will be nice to consider this situation for a clinic that receives a lot of international students. Thank you. (Original) Le médecin, n’a pas été gentil. Il n’était pas patient pour attendre mes réponses. Je suis étudiante international et mon Français n’est pas parfait. Ça sera gentil de prendre en considération cette situation pour une clinique qui reçoit beaucoup des étudiants internationaux. Merci.

Ahmad KD

Worst experience ever! Very unprofessional staff! Zero care about patient time. Horrible. Stay away from this place. I am from Ontario. Had heard health system sucks in Montreal but this is at a different level.

Ms Becky

I have never been so angry in my life. Yes reception talk to you worse than dog who pooed on rug, and the after a 3.15 min wait, I was told basically theres nothing wrong with me, ok, Ive been having massive allergy attacks which have caused asthma which I have only had in the last few months, she offered me a chest xray and a ECG, but NO BLOODWORK, considering that I am suffering with several inflammatory problems! I said to her, I cant breath and your sending me away with nothing, I had to practically beg her to write me a prescription for an inhaler even though I have been diagnosed with asthma, and she refused to write my my other prescriptions. One saving grace there was a nice assistant who treated me like a human, but I didn't go there to make friends with the staff did I. Such a horrific experience. vile pigs!

Alejandra Torres Uribe

(Translated) Very long waiting time (Original) Temps d'attente très long

Melissa V

Message for the owner or admin: It's already 2 months since our assurance did a demand to have the medical chart of my mother. We depend on that... and they haven't received the bill so Metro-Medic can send the medical chart... and they called a few times to receive the bill and nothing. Now, we are near to lose our home because of the poor service of Metro-Medic!

Andrea Ravaioli

Reception personnel is the worst part of this clinic. Arrogant, lazy and although they close at 8pm they won't register anyone from 6 (it also happened to me at 5.30, and the amount of people waiting was not even that large...). Unacceptable at any level. Is it so difficult to find medical secretaries on the market? Having said that, the experience with doctors varies. I recommend Samuel and Guy, not the rest I have experienced.

Ludovic Martial Foyo

(Translated) Bad customer service. Waiting time too long and without explanations. A story of phew! They just work with a doctor extra. Cruel lack of professionalism. (Original) Mauvais service à la clientèle. Délai d'attente trop long et sans explications. Une histoire de ouf! Ils fonctionnent juste avec un médecin en sus. Manque cruel de professionnalisme.

pilot kayayan

Waiting 1 month to get a blood test and I had to pay 70$ extra beside 180$ for the exam. It’s incredible the waiting time is awful and the service is not worth it. Avoid this Clinic!!!!!

Nat Alexander

Dr LaChance was extremely rude... 1. He didn't believe me when I said I know I'm not pregnant. And told me since my period was late I could not get a lung xray, until I got a pregnancy test. After telling him this is a ridiculous assumption, I know I am not pregnant, he said well out of 100 women there's 1 that ends up actually being pregnant. Finally I tell him, I don't have sex... and he relents and gives me the form. 2. Rushed through the whole thing, extremely insensitive when asking me about suicidal tendencies, cutting, depression etc. 3. I did not feel comfortable opening up to him about my condition so i didn't get the treatment i needed. Even after paying $100. Do what you have to do, go there if you need a prescription filled or whatever, but don't expect good service. Distrustful, rushing and insensitive.

Sheema Esmail

Friendly staff; from receptionist, nurses and doctors.

abbas sheikh

I lost my family doctor due to his retirement, I don’t have any family doctor, yesterday I needed the prescription for medication so I went through 811 and got a Appointment with this clinic with a doctor via phone. I was very well served, excellent service of customer service as well nurse and Doctor was amazing. I will recommend this clinic without any worries. Not to mention you I received a full blood test request by doctor. We don’t see very often this kind of effort .

ali kettani

(Translated) Six hours of waiting in the clinic for a fracture or I do not know what in the feet that hurt me for a week, asks me the first X ray, the doctor told me that he sees nothing, a second X ray, still he does not know what exactly he is saying to me in the hospital, all that with a cold reception and the doctor does not even give you time to explain. Need lessons in medicine or communication I do not know !! (Original) Six heures d'attente dans la clinique pour une fracture ou je sais pas quoi dans le pieds qui me fesait mal depuis une semaine, me demande le premier X ray, l docteur ma dit qu'il ne voit rien, un deuxième X ray, encore il sait pas c quoi exactement et il me dit part à l'hôpital, tt cela avec une réception froide et le docteur ne te donne même pas le temps pour explique. Besoin des leçons en médecine ou en communication je sais pas !!

Jake Zhu

I went there today because I needed a Doctor's Note for an exam I missed last Friday. I have Diagnosed General Anxiety Disorder and had trouble sleeping all of last week. The doctor told me that he cannot write a note for something that happened in the past. I looked it up online, and the rules state that doctors can write a formal verification that says that it is PROBABLE that this person had these symptoms. THAT WAS NOT WRITTEN.

Nicolas Lemay

(Translated) One of the few clinics I know of that still offers a real walk-in. At least here I can see a doctor. With the new systems that other clinics are implementing, this is made impossible. (Original) Une des rares cliniques que je connais qui offre encore un vrai sans rendez-vous. Au moins ici je peux voir un médecin. Avec les nouveaux systèmes que d'autres cliniques mettent en place, c'est rendu impossible.

Alexandra Pope

I have been going to Metro Medic regularly since 2008. I actually drive two hours to Montreal to be seen at the clinic because I find the team to be fast, competent, and caring compared to most other doctor's offices in Quebec. The front desk staff, the nurses, and the doctors are all courteous and patient despite having to deal with some prickly, demanding, and difficult patients. The last time I visited, I only waited an hour and 45 minutes to be seen, and the doctor personally called me back with test results within a week. I recommend this clinic quite highly.

Fabian Sosa Escalada

It's an SCAM center IMHO. Worst doctor ever. 4 hours waiting, they just forgot about me, then the doctor didn'n know how to analize a very simple vein that appeared temporarily in my feet, and told me to scratch it wit a pharmacy feet rock, that almost killed me. I had to go to another doctor. They just want the money from province medicard. A ship of fools.

Lionel GHislain F

(Translated) Exceptional waiting times without explanation! I advise you !!! I make my note while being in the waiting room it is 5 p.m. I have been there since 11 a.m. (Original) Delais d’attente hors norme et sans explication! Je vous deconseille!!! Je fais ma note en etant dans la salle d’attente il est 17h j’y suis depuis 11h

Brisby

(Translated) Unable to hire someone to answer the phone when you have a simple question. Completely useless website. Are there humans working there? (Original) Incapable d'engager quelqu'un pour répondre au téléphone quand on a une simple question. Site Internet complètement inutile. Y'a des humains qui travaillent là dedans?

Damien Monnet

(Translated) The worst medical service I have ever had. I arrived in the first and still had a 5 hour wait. I saw Dr ZHANG for about 10 seconds watch in hand who said to me "I looked at your X-ray and a priori the bone mass is preserved (which does not mean anything), I do not know what you have" , without even showing me the radios. A shame. (Original) Le pire service médical que j'ai jamais eu. Je suis arrivé dans les premiers et j'ai quand même eu 5h d'attente. J'ai vu Dr ZHANG pendant environ 10 secondes montre en main qui m'a dit "j'ai regardé votre radio et à priori la masse osseuse est conservée (ce qui ne veut rien dire), je sais pas ce que vous avez", sans même me montrer les radios. Une honte.

Ambroise Djagli

Poor experience ever receiveed. it looks like there are no professionals over there... they don't actually care. If you really want to go there, cancel all your programs during the day before or else you are screwed. and also please check the lady that take temperature. she might badly stick that under your tongue. i know cause she did it and i had to pull my head backwoard or else....

Armaghan Sikandar

Horrible experience. The staff is very rude. Had to wait 6:30 hours for my turn. No order is maintained.

toufik bouras

This is the worst clinic in Montreal. You pay for the online service, then if the doctor couldn't figure it out they invite you to their clinic and they charge twice. If you ask for your medical report they also charge you. It is like a stealing machine.

Réjean TREMBLAY

Yet another terrible clinic in Montreal. Yet another Montreal medical scam. Waiting times prior to seeing a "doctor" are reasonable by Montreal standards ( 2 to 3 hours). You will actually be met by an MD STUDENT NOT a real MD. The actual consultation takes around an hour because the MD student spends 10 minutes asking you questions, walks out for 30 minutes, and then comes back with an actual MD to "validate" her diagnosis (actually: attempt to convince you that the student was not wrong). One MD personally requested to be my "family doctor" but refuses to see me again. Arrogant and unhelpful. The rest of the staff is either rude or almost impolite. The facility is not clean, which is bad for a clinic.

christophe gagnon

Great receptionist and Nurse.. Terrible Doctor..said I booked for minor emergency and that my chronic pain at work did not qualify as such..thank you for the 0/10 service Dr. Lachance as lucky mot like bad luck really (translation joke) can’t believe we pay for this horror show with our taxes..

Caio Dall'Stella

(Translated) The attendants are uninformed. They do not ask the right documents to their "clients". I could not see a medicin because of a lack of documents and yet I had all the documents I had been asked. Thank you for making me take my time (Original) Les préposés son mal informées. Ils ne demandent pas les bons documents à leurs « clients » . Je n’ai pas pu voir un medicin à cause d’un manque de documents et pourtant j’avais tous les documents qu’on m’avait demandé . Merci de me faire prendre mon temps

DongWook Kim (Dan)

Think twice before you come here. 1. They are very very slow. 2. They horrendously underestimate how long the waits would take. 3. It's way too overcrowded here. 4. Some other walk-in clinics will put you at a specific time slot within the day, so that you don't have to wait all day at the clinic. This clinic refuses to do that.

Mariel Sanchez

Three hours of waiting time. After beign called to go to see the doctor I waited 20 minutes for the doctor to come to her office. Didn't let me explain all the symptoms I had. And after only 8 minutes with her that was it.

Miriam

I had used this clinic for several years because it was a walk in without appointments and they are open on weekends. Happen to have had a fever for 5 days (from 100 to 102.7) and was unable to get out and about until today. I will admit that I checked the opening hours and not their public website. I trekked all the way on public transport and was out of breath arriving at the reception where I was told without any empathy at all that they no longer take walk ins and only appointments. And I was given a card for the government website where I'm supposed to enter my info to get an appointment which I tried and didn't work. If I could enter a negative star rating I would . You should not have uncaring people in healthcare, and there should at least be a sign on the door. But there wasn't.

Hugo Poirat

The doctor that I saw there was completely incompetent, he wasn't even looking at me while talking to me. He prescribed me the wrong medication and I had to go to another clinic.

Alexis Marcoux

(Translated) The customer experience may not be perfect but at least in less than an hour you came out with your prescription. This clinic is mainly designed to satisfy a high clientele. There is not much of a walk-in clinic on the island of Montreal where you can be in and out in an hour. (Original) L'expérience-client n'est peut être pas parfaite mais au moins en moins d'une heure tu est sortie avec ta prescription. Cette clinique est principalement fait pour satisfaire un volume de clientèle élevé. Il n'y as pas beaucoup de clinique sans rendez-vous sur l'ile de Montréal ou tu peut être in et out en une heure.

Mehryar Keshavarz

The slowest and most careless clinic I have been to. The doctors don't ask many questions or even do a physical exam, just x rays and expensive MRIs. Very high chance of misdiagnosis in my opinion as they did my friends knee who they sent home with a band aid but turned out by other doctors that needed surgery.

Christos Cunning

Had a great experience at Metro-Medic, went right when it opened on a Wednesday, and waited much less time than I thought considering I was a walk-in patient and it was quite busy. Only waited 30 min to see a nurse and another 2 hours for a doctor which was quite reasonable. Both were very kind and understanding, I saw Dr Liu and she was great. Would definitely go back and recommend to others. One thing to keep in mind is go very early in the morning, even before it says it opens (the clinic was open before 8am when I went) if you want to be seen that day for walk-in.

Shreyas Chauhan

Just to see nurse, it takes 2-3 hours and they make you wait saying it won't be long. And after given time to see doctor, you have to wait again 2-3 hours. #myLastTwoWeekend here.

Varinder Singh

Worst clinic ever.......very long waiting hours

ahlam naim

This is the second time that a doctor speakes with attitude and rudeness (Dr. Remer). He didn't let me talk, and was arguing about the paper I needed. He literally asked me not to come here anymore when I've been receiving the same paper from this clinic every year for the past 3 years. The other doctor that my husband has seen was also speaking with attitude and asked me to leave the room because he couldn't breath!! When my husband needed me beside him. To be fair, my past experiences were very good.

ERIC DU

Bad service! The receptionist told me I can come in the afternoon and when I arrive at 2.30 she said too late! I never get the service like this before!

Diana Carolina Calderon Daza

Doctors are very good except for the gynecologist Yemayel. Very impersonal service, looks like he doesn't want to work with women and he is not getting paid. Don't ever take un appointment with him. Very mean person. INTERNET can give you more information than him.

Aude Rompré

(Translated) Waiting times a bit long, but the staff are very courteous and the clinic is very clean. I would definitely stay there again the next time I need to see a doctor. (Original) Temps d'attente un peu longs, mais le personnel est très courtois et la clinique est très propre. J'y retournerais sans hésiter la prochaine fois que j'aurais besoin de consulter un médecin.

ahmed bali

(Translated) It really is a bad experience. A long wait more than 5 hours of the time estimated by the nurse. There is no transparency in the management of the waiting list ... (Original) C'est vraiment une mauvaise expérience. Une longue attente plus de 5 heures du temps estimé par l'infirmière. Il n'y a pas de transparence dans la gestion de la liste d'attente...

Laura Ibarra

Waiting time it not so bad, I have never waited longer than an hour an a half.

Joel B

The receptionist and nurse were very kind and helpful. Doctor Lachance was aweful. Did not listen to me for a second, he raised his voice on me when I tried to explain my symptoms. He was very arrogant and couldn’t care less about me. I have never experienced such bad social skills.. especially coming from someone who’s job is to help people. I highly recommend to go somewhere else if you see Dr Lachance might be seeing you.

Steve Mugisha

Worst service, its been 2 months and my blood test results can’t be seen, the doctor seem to be inexperienced, they took 3 blood test from and no results.

sam ben

(Translated) Mediocre service doctor no one does not give you interest to look at your case and answer your questions and health concerns. not a minute he is already writing the ordinance. (Original) service médiocre médecin nul ne vous donne pas d intérêt pour regarder a votre cas et répondre a vos questionnement et soucis de sante . pas une minute il écris déjà l'ordonnance .

Mtl Reviews

Recently I got a call stating I had an appointment with this clinic with one of the doctors. I had no clue why they called me. I have not been to this clinic for 5+ years and I never made this appointment. I asked questions to their location, doctor's name and when the appointment was made. She seemed annoyed with my questions and brushed me off the phone. Worst part about the call was she refused to speak to me in English. I'm happy I no longer deal with this clinic.

F D

Be ready to wait if you dont have appointement. Professional staff.

Marie France

(Translated) Dr. Saideh Khadir ???????????????????? (Original) Dr. Saideh Khadir ????????????????????

Virginia Mateias

(Translated) I was embarrassed by the lack of professionalism of the staff. Absolute indifference! (Original) J'étais gêné par le manque de professionnalisme du personnel. Indifférence absolue!

Soniya Nathani

Not satisfied with virtual appointment, waited more than 40 minutes and no one came, they have to respect our timings as well no time management at all

Fernando Ortiz

(Translated) Excellent service (Original) Excelente servicio

Elias Elias

(Translated) I gave a star just to write this little text so as not to waste my time and my health with your service which is not up to my expectations ... (Original) J'ai donner un étoile juste pour rédiger ce petit texte pour ne plus perdre mon temps et ma santé avec votre service qui n'est pas à la hauteur de mes attentes...

Jenny

(Translated) I didn't wait long to see the nurse. The receptionists are nice however it takes a long time when you call to make an appointment. It really depends on the day. You have to be lucky! (Original) Je n'ai pas attendu longtemps pour voir l'infirmière. Les réceptionnistes sont gentilles par contre ça prend beaucoup de temps quand vous appelez pour prendre un rendez-vous. Ça dépends vraiment des journée. Il faut être chanceux!

verere adasen

Friendly staff and kind doctors too.

Cris Fuhrman

I've been a client of this clinic since 2002, but will likely change to another place. It's not a CLSC, so you expect something more: better hours, better service, more convenience, etc. Lately I've found that few of those things are actually better (perhaps the hours?). The poor service I have seen lately makes it hardly worth it. The last bad experience was that I had bloods drawn (requiring an up-front payment, which you then claim on supplemental insurance plan for reimbursement). This normally isn't a problem for me. However, the cost for the private clinic tests last time was $425.00, and Metro-Medic only accepts Visa card (no MasterCard, no bank card, etc.). Of course, I didn't have Visa or enough cash, so I had to run to a bank machine to withdraw more cash, and before that, the nurse insisted I have correct change! For a private clinic, this attitude is wrong. The doctors never take you on time, even if you get the first appointment of the day. If I want mediocre service, I'll go to the CLSC.

Ghias Ali

I have never seen such incompetency in life, the secretaries are useless! they couldn't even send out a fax to the hospital in order for us to be able to get a scan! a FAX! it doesn't take week to do so! never have i ever had such a horrible service!

Jean Parkin

Qualified friendly staff.

Rentan TGLG

Some docs need to be faster and respect their schedule when they book you.

Salima Merioua

(Translated) Run away! Expeditious. The doctor told me I had nothing, my pain got worse. I went to a private clinic which prescribed me anti-biotics and cortisone. (Original) Fuyez! Expéditif. Le médecin m'a dit que je n'avais rien, mon mal s'est empiré. Je suis partie consulter dans une clinique privée qui m'a prescrit anti-biotique et cortisone.

Ilias Deros

Got in at 1 without appointment, got out at 3:30, service was ok. Tip: you can ask at what time the last served customer arrived to have an idea when your turn is.

Hicham Litefti

(Translated) I am always satisfied with the time allotted for doctors, their professionalism, but especially their time management. In terms of the clinic, triage is a great idea. The speed of the forms also took not even 24h for my disability ... and Dr. GUY, Dr. Kahwajian are one of the best I've seen so far .... Thanks Metro Medic :) (Original) Je suis tout le temps satisfait du temps alloué de la part des médecins , de leur professionnalisme , mais surtout de leur gestion de temps. Pour ce qui est de la clinique , le triage est une super bonne idée. La rapidité des formulaires aussi a pris même pas 24h pour mon invalidité... et Dr GUY , Dr Kahwajian sont l'un des meilleurs que j'ai vu à date.... Merci Métro Médic :)

Victoria Fernández Fernández

(Translated) I wanted to take an appointment with a specialist and after waiting two months for my appointment, they were wrong doctor and the receptionists gave me appointment with another specialist, I had to return home and take another appointment by phone. This time, they made a mistake giving me an appointment 2 hours later than we had given. Auqune proposed solution, service really disappointing. (Original) J ai volu prendre rdv avec un specialiste et apres avoir attendu deux mois pour mon rdv, ils s'avaient trompé de medecin et les receptionnistes m avaient donné rdv avec un autre specialiste different, j ai du retourner chez moi et prendre une autre rdv par telephone. Cette fois ci, ils se sont trompé d heure me donnant rdv 2h plus tard que ce qu on avait accordé. Auqune solution proposé, service vraiment decevant.

Sal Salvaggio

Mixed feelings. Not the best clinix that's for sure. But I also hate the whole system in Quebec so..

Manjot Singh

Worst experience , still waiting after 3.5 hours. And they say 1 more hour .

Gladys Arrieta

(Translated) I had r.v. with Dr. Martin Lachance at 3 pm, called me at 3:03 pm, very kind, very courteous, and very professional, thank you to Isabelle Bissonnette the secretary and also to Dr. Lachance (Original) j'avais r.v. avec Dr. Martin Lachance a 15h, m'a appelé a 15h03 min, très gentil, très courtois, et très professionnel, merci a Isabelle Bissonnette la secrétaire et aussi a Dr. Lachance

Ameer Khaled

Very bad especially the doctor dealing is not good .If this doctor in my country he will not stay in this job .The administrator will fired him . I dont advice any one to try this .My daughter was shocked from this dealing. To be clear this dealing from doctor I think Its name Martin .The secrtary is good.

Amy Tweddell

(Translated) Really a waste of time, I present myself with my daughter of three years because it is full of pain in the ears .. We resort to tell us that it is absolutely nothing that everything is beautiful !! The next day comes to the emergency because my little princess screams in pain! Diagnosis an otitis in both ears !!! ???????????? (Original) Vraiment une perte de temps, je me présente avec ma fille de trois ans car elle ce plein de douleur aux oreilles.. On resort en nous disant qu'elle a abselument rien que tout es beau !! Le lendemain me présente à l'urgence car ma petite princesse hurle de douleur!! Diagnostique une otite aux deux oreilles !!! ????????????

Garrincha Jolicoeur

Unfriendly receptionist at the radiology department. I had questions to ask and she didn't even take the time to make sure if I received the info I needed and just hung up. Really irritated by that behavior.

Thestrangestnerd

Bunch of scammers, they made me pay 400$ the first time. They told me I have an infection so they ran tests to see where it comes from. I waited 4 days to get a response. they call me to tell me I have nothing while I still have symptoms for over two weeks now. They gave me no prescription. On the phone they tell me to go back there to talk to a doctor only to pay another 200$. It really surprises me how horrible the service is. An infection is serious and it should not be taken so lightly. At this point they just want your money.

Thierry Lachance

(Translated) Good Doctor but quite long wait. (Original) Bon Docteur mais assez longue attente.

Amélie G.

(Translated) I met a doctor, he briefly looked at my ears and my throat ... I left with a cough syrup. Whatever. I went back to see my family doctor, went to another clinic and left with an ear infection and throat infection. My family doctor told me that I should have gone to see her before ... This medical clinic is really avoidable. Doctors are in a hurry, we are numbers. (Original) J'ai rencontré un médecin, il a brièvement regarder mes oreilles et ma gorge... Je suis repartie avec un sirop pour la toux. N'importe quoi. Je suis retournée voir mon médecin de famille, dans une autre clinique, j'en suis ressortie avec une otite et infection de la gorge. Mon médecin de famille m'a dit que j'aurais du aller la voir avant... Cette clinique médicale est à éviter vraiment. Les médecins sont trop pressés,on est des numéros.

Stephanie Whipple-Chown

I arrived there first thing Friday morning (December 21). The staff were extremely polite & friendly and I was seen by the Doctor 15 mins after I arrived and they were even open early! Thank you for your excellent service once again (not the first time I come here) and as someone who lives in Brossard.

Manjot

Wish i could give them 0 star bcoz i had injured foot i called them , doctor saw me on video call and told me to go for x rays, i done my x rays and send them reports, but now my foot is better then before but they didn’t contacted me yet. Waste of time and money ????

Émilie pamplemouus

(Translated) I made an emergency appointment online the first time .... I was super scared to see the comments, honestly the first time I spent in just being 30 min big max, these doctor xiao yi su who my sight and I have nothing to say it is super nice ... same thing the second time I saw the same doctor and she reassured me and immediately put me at ease and I waited until 15 min, I recommend this clinic has 120% .. there can be just the nurse who looks a little silly :) (Original) J'ai pris un rendez vous d'urgence en ligne la première fois ....j'avais super peur vue les commentaires , honnêtement la première fois jai passer en peu être 30 min gros max , ces le médecin xiao yi su qui ma vue et je n'est rien a redire elle est super gentille ...même chose la deuxième fois jai vue le même médecin et elle ma rassuré et tout de suite mis a l'aise et j'ai attendu que 15 min , je recomande cette clinique a 120% ..il y a peu être juste l'infirmière qui a un petit air bête :)

Sky Sky (Sky)

Wait time is horrible. Came here at 4:30pm, got called in at 6:30pm but no-one is in the room. It's 7:15pm now and still haven't seen a doctor/nurse. Just don't come here. Also, the front desk staffs talk very loud, do they not know this is a clinic? Apparently not.

Camille Heyen-Dubé

(Translated) Excellent service. I see my family doctor (Dr Tissakht) there regularly. The telephone system is broken, but the service I have received is excellent. Appointments are generally on time unless there is an unforeseen emergency. (Original) Excellent service. J’y vois mon médecin de famille (Dr Tissakht) régulièrement. Le système téléphonique est déficient, mais les services que j’ai reçu sont excellents. Les rendez-vous sont généralement à l’heure prévue à moins d’urgence imprévue.

Alimou Dieng

(Translated) This clinic is anything but a place for care I think rather that they are the right to make money on the back of patients. Nurses with closed faces who can not even smile and a doctor (Sunday) who does not even take care to listen to your symptoms and finally they charge $ 30 for a damn paper to take back to your workplace. I really recommend this clinic yet I went there three times. (Original) Cette clinique est tout sauf un lieu pour soins je pense plutot qu'ils sont la juste pour se faire de l'argent sur le dos des malades. Des infirmières au visage fermé incapable meme de sourire et un medecin (le dimanche ) qui ne prend meme pas le soin d'écouter tes symptômes et enfin ils font payer 30$ pour avoir un foutu papier à ramener à ton lieu de travail. Je vous déconseille vraiment cette clinique pourtant j'y suis allé trois fois.

Fiona

You can't get through to them, as the phone system is made to kick you off no matter what you do. Even if you leave a voicemail you will not get a call back. You will "miss" your appointment and will have to pay. Just stay away. Went for years because a doctor took me on as his patient. It used to be decent and nice.

Yi Fan Sun

Because I'm out of province, they ask me of 100 dollars(used to be 80) every time I visit, even if it's just to hear my result in a follow up appointment..after waiting for hours to see a doctor, it's like he can't wait to leave the room after half a minute.. he seemed very impatient when I have questions, his hand was literally on the door as he told me barely nothing about my conditions. Didn't feel reassured at all. Especially frustrating experience since I had to throw 100 dollars in for a one minute facetime with a doctor who couldn't wait to leave.

Eleni Morfiadis

(Translated) Never answer the phone !!!!!! (Original) Répond jamais au téléphone !!!!!!

Marna Albert-Jean

Don't waste your precious time there!!!

Rolland Winters

Ridiculous and unacceptable. They gave me an appointment and cancelled on it last minute with a promise to call and rebook the next day. After not hearing from anyone all morning, I called them and they'd completely forgotten about me. (Although I had to pay them just to take an appointment in the first place). Don't deal with these crooks.

Hassana Elzein

As a clinic i loved their service. Relatively fast and respectful. The nurses are friendly. However, I am writing this review to comment on what Dr. in particular who works there. If you ever got an appointment with "Dr. Martin Lachance" CANCEL IT RIGHT AWAY. Here is my review about him on Rate my MD "Such a horrible Doctor! Ask if he is the one you will be seeing and if you got his name CANCEL right away. As everyone here is saying, he is such a disrespectful horrible unprofessional arrogant person! You cannot treat the patients who are very aware of their cases as if they are idiots and don't understand. He already made me wait before coming into the room and once he was in he didn't even greet me nor introduce himself as if he is here to finish a business! well if you would like to do business and treat patients as customers go ahead change major! He asked me to take the chair backward! well, I am not responsible for the setup of the room and I don't work for you. Everything he asked me about my medical conditions was treated as if the previous Drs are idiots and didn't know how to assess my situation. Well the other doctors were "Professeur" in their field with much more respect and years of experience than you so you better know your worth"

Gigie Cst

(Translated) The reception service depends on the receptionist. I have been there a couple of times and the first receptionist had a poor attitude. The second time the second receptionist was kind and courteous. For the nurse it's okay, no complaint, but for the doctor it's another thing. He was badly dressed and disheveled with an arrogant and pessimistic attitude. Looks like he didn't want to treat you. I understand that it is a busy clinic, but still we are humans. I did not have the choice to attend this clinic, but if you have the choice avoid it at all costs. (Original) Le service à l'accueil sa dépend de la réceptionniste. Je suis allé une couple des fois et la première réceptionniste avait une attitude qui laissait à désirer. L'autre fois la deuxième réceptionniste était gentille et courtoise. Pour l'infirmière ça va, pas de plainte, mais pour le médecin c'est un autre chose. Il était mal habillé et décoiffe avec une attitude arrogante et pessimiste. On dirait qu'il avait pas envie de te traiter. Je comprend que c'est une clinique achalandé, mais quand même on est des humains. Moi, je n'avais pas le choix de fréquenter cette clinique, mais si vous avez le choix évitez le à tout prix.

Jonathan Berthold

Horrible clinic. Not only is the entire process flawed with regards to the walk-in procedure (the always mix up who is next and it seems to be random chance to be called), the clinic any professionalism whatsoever. Don't make the mistake I made and avoid this place at all costs.

naweed mohammad

Worst clinic ever! Very rude and unprofessional stuff! Avoid at any cost!

sara tfkh

I wish I could leave a negative star. I went to my appointment but there was no doctor present! However, they didn’t even tell me that the doctor isn’t there and so after 4 hours of waiting they just sent me home without doing ANYTHING!!! They didn’t even give me a note! The staff were also rude and didn’t even apologize for not telling me that there was literally no doctor at the clinic!! How does that even happen!!!!

Harsimran Kaur

The worst service ever of Canada I saw today in medical field that even after waiting for 2 hours with a person with serious health they told us wait again for another 2 an half hour. Seriously, I found the worst medical system of whole world is in Canada. Shame on you.

Caroline Ramanana

(Translated) Waiting time for half a day for only a blood pressure and come back in the afternoon to give you a GP (Original) Délais d’attente pendant une demi-journée pour seulement une prise de tension et revenir l’après-midi pour vous donner un généraliste

Homayoun M

(Translated) Worst clinic in the world !! There I risk losing my job because they just canceled my appointment 3 hours before the meeting. Bad understanding !! When I say I have no symptoms, why do they say otherwise?!? And let's not forget the waiting times. Have given me an appointment at noon. However, even if the appointment is at noon, it will be at 5:00 pm that the doctor will come to see you to speak for 5 minutes. Clearly even if your family doctor is there, do not go !! It will just be a waste of time! (Original) Pire clinic du monde !! Là je risque de perdre mon travaille car ils viennent d'annulé mon rendez vous 3 heures avant la rencontre. Mauvaise compréhension!! Quand je dit que j'ai pas de symptômes, pourquoi elle disent le contraire?!? Et oublions pas les temps d'attente. Ont me donne rendez vous a midi. Cependant même si le rendez vous est a midi, se sera à 17h00 que le médecin viendra vous voir pour parler pendant 5 min. En claire même si votre médecin de famille ce trouve à cette place, ny allez pas !! Ce serai juste une perte de temps!

Syd Carrot

Absolutely useless staff and doctors. The ‘online registration’ system is garbage. 0/5 stars all around.

Eliane Touchette

(Translated) I've heard the doctors chatter for 55 minutes, after 3 hours of waiting. They just forgot about me. Very kind. (Original) Cela fait 55 minutes que j'entends les médecins placoter, après 3 heures d'attente. Ils m'ont simplement oublier. Très sympathique.

Ali M. Kumakamba

(Translated) I still cannot understand on the basis of what criteria patients are received in this clinic. After more than 3 hours of waiting I saw patients coming after me to be received before me. In 2016 it was the same, and today it is still the same. Or it is simply a lack of professionalism that characterizes this clinic. (Original) Je n'arrive toujours pas à comprendre sur base de quels critères les patients sont reçus dans cette clinique. Après plus de 3h d'attente je voyais des patients venir après moi être reçu avant moi. En 2016 c'était pareil, et aujourd'hui c'est encore la même chose. Soit c'est simplement un manque de professionnalisme qui caractérise cette clinique.

Shamim Nakhaei

WORST CLINIC EVER. If you're looking to waste 3 hours of your life while you have a high fever in a clinic this is the best option for you

Jigar Mehta (Jerry)

Very friendly staff. The doctors are very good and they hear you out. I've been there thrice and they've always solved my problems. A Jean Coutu store is right next door for you to buy your medicine.

Domina Divinity

I see one doctor there who is very good. I can't speak on the doctors but there is one nurse there that is very rude and violated my patient rights. There are also a few excellent receptionists that are helpful, responsible and friendly but the ones that are not make it terrible for the good employees and the patients. It's a shame used to be a better clinic when it was below st Catherine

Tiger Tchakounté

Why do you mention "with or WITHOUT appointments" at the entrance AND on the website, if you're going to tell us other wise when we come to get service??? Wasted my time.

Ultimate Food Reviews

Had to wait for 3 hours to see a the doctor in the afternoon. Was told that the average wait time is 2 hours. Doctors are great but wait times are horrible

Liu Dambolena

When in need for a doc I come here. It's fast (I've never had to wait more than two hours) and their service is good.

diana Lopez Paez

Just one doctor for I will say more than 40 people, It doesn't make any sense.

Skandos Suedois

The worst place I have been in my entire life! I waited 4h to see a doctor for less than a 1min, and he was so wrong about his diagnostic that I had to go to the emergency less than 24h later... In short, anywhere else would be better...

S. O.

Always had good service and lower than average waiting the time.

B Jay

This is not where u wana go if youre sick! You will wait and leqve in worst state !! Rude stuff they dont really care about you and if they make a mistake thats on you !! *except one nurse she probably needs to go work in a better place !

Charles McDermott

(Translated) Home ok, but my meeting with the doctor was absolutely disastrous. Cold, uncomfortable and his examination of my injury was so fast that I can not trust a diagnosis of this kind. I can not recommend this clinic under any circumstances. The girls at the reception were very kind (and the nurse too), but I certainly had the worst medical visit of my life when I met the doctor. A man who did not seem to care when I asked him some questions. I can not, for the life of me, recommend this place. (Original) Accueil correct, mais ma rencontre avec le médecin fut absolument désastreuse. Froid, à la limite antipathique et son examen de ma blessure fut tellement rapide que je ne peux aucunement me fier à un diagnostic de la sorte. Je ne peux recommander cette clinique sous aucun prétexte. The girls at the reception were quite kind (and the nurse too), but I surely had the worst medical visit of my life when I met the doctor. A man who didn't seem to care enough to take more than 30 seconds to look at my injury and was quite impatient when I asked him some questions. I cannot, for the life of me, recommend this place.

jordan royt

if i could give less than one star i would... doctor listened to my symptoms and gave me a random perscription, did not even do any physical checks, and laughed at my original concern. Having an instinct that something was still wrong after having a debilitating reaction to the prescribed medication, I went to a private clinic where they told me I had critical inflammation and needed to go ER. so unfortunate that people in Quebec who cant pay for private health care have to trust doctors who evidently don't care to listen or rightfully prescribe...

Mohamed HASSAIRI

(Translated) Ridiculous waiting time (Original) Temps d'attente ridicule

Eric Dubreuil

Some of the doctors are simply making amateur mistakes and are not good

Bryan Eydt

Needed to consult a doctor urgently, got an appointment through rsvq quebec for Dr. BEKHECHI the next day for a virtual consultation. The Dr. nor the clinic ever contacted me even after repeated attempts to contact them. If you can i advise you to try another clinic that can respect your time. Wasted 3 hours hoping someone would contact me - its a shame these clinics stay in buisness with this disregard for people.

Chloé C

Canceled my appointments twice without any reason, never offered me to reschedule. The second time, I needed semi-urgent care and was told I would see a doctor the next day - they sent me an email the morning of the appointment stating it had (once again) been canceled. Don't even try getting help there, I don't think they care at all!

Javier Marquez

The best

Urban virgo

One of the worse walk ins I have ever been to and definitely the worse in a very long time. The receptionist are really unprofessional and rude. When the nurse asked what my concerns were she merely just them brushed off. She said yeah yeah just bring them up to the doctor when you see him and told me to come back 5 hours later. I came back 4 hours later just to be safe and I was still waiting 3 hours more than what she recommended. The nurse calling out the names was chewing and eating food while reading them. The doctor wasn’t even listening to me. Everything I said had a no second response and everything was not serious. What a waste of freaking time!!!!! Never again!!!!! The WHOLE STAFF is Incompetent! You have ALOT to improve on. Someone complained about a 4 hrs wait time? Mine was 8...

Khánh Nguyen

(Translated) The receptionists are smiling and well received. The doctor is kind, careful and ready to listen to the patient's problems. He trusted me. One hour of waiting to see the doctor without an appointment is already better than other places. But I recommend going there early to avoid the waiting line. (Original) Les receptionistes sont souriantes et bien accueillis. Le docteur est gentil, soigneux et pret a l'ecoute des problemes du patient. Il m'a fait confiance. Une heure d'attente pour voir le docteur sans rv c'est deja mieux que d'autres places. Mais je recommande d'y aller tot pour eviter le fils d'attente.

Rishaal

Neglectful of their patients,... Deny them the right to insisted testing without even letting patients speak. Prescribing misinformed medication and rushing people along without thorough assessment, while a problem gets more serious? This doctor should be reported for his careless nature and shockingly demeaning attitude. Sexual health concerns are some of the most intimately embarassing moments and for that we need caring and compassionate agents. Unfortunately my suffering partner has been there twice rejected for the same problem and denied the right to a test, sent away with the wrong medication for which there is a risk of greater infection. As well to tell someone they are not experiencing symptoms is contrary to the some long time basis health practices, relying on a patients experience. Where can we file formal complaints against this place? Someone please help.

Christina Krug

(Translated) VERY BAD experience with Doctor REMER, I wonder if he is a real doctor, completely INCOMPETENT and UNSOME! (Original) TRES MAUVAISE expérience avec le docteur REMER , je me demande si c'est un vrai docteur , complètement INCOMPÉTENT et DESAGREABLE !

Aigerim Begalina

(Translated) I came there with a big backache. They passed me x-ray but the doctor was unable to say / interpret what have I got !! He told me to go somewhere else! He prescribed nothing to me, no treatment! I lost the day just to tell myself to go see someone who will be able to say what I have! What incompetence !!! I do not believe it. The doctor couldn't care less treating patients. He just wants to get rid of you quickly ... (Original) Je suis venue là-bas avec un gros mal de dos. Ils m’ont fait passé rayon x mais le médecin n’était pas en mesure à dire/interpretter qu’est-ce que j’ai!! Il m’a dit d’aller voir ailleur! Il m’a rien préscrit, aucun traitement! J’ai perdu la journnée juste pour me dire d’aller voir quelqu’un qui va être capable de dire ce que j’ai! Quelle incompétence!!! J’en reviens pas. Le médecin s’en foutait royalement de traiter les patients. Il veut juste se débarasser vite de toi...

Emilie Cadorette

Never go to this clinic, they are asking me 125$ for my doctor to sign a paper for my insurance without telling me first hand, only once the paper was filled. I've been with them for 4 years now and I had many incidents with them, but this is it, they are downright crooked!

Yanky

Very friendly reception staff and waiting time is normal clean and neat place I took a chance as this place was open on weekends as well . Dr does check up in so hurry it’s not important for them to hear what exactly is problem and than just did xray and advise it should be fix on its own . Further test can be done if your pvt insurance covers . And than they will say you can bet xray if you want copy . Said on phone when you come to pick up they will say either order it now pay 25$ more we will give you. I would never go back to this place especially when it’s chronic issue with health

Brittany Mann

Very grateful this place is around. I called early this morning to book an appointment and was told to book through rendez vous sante quebec online, it was easy and quick. There was an appointment available within the next hour and other spots as well. I chose the spot I wanted and received a confirmation by email. When I arrived for my appointment I maybe waited 20 mins and was seen by the nurse and doctor within maybe 10 mins. My doctor was very friendly and gave me a prescription for my bronchitis. The receptionist wasn't very friendly but everything was run so efficiently. This will be my go-to spot for sick appointments, could not reach my own family doctor.

Vero Brule

I understand that this is a busy, downtown clinic, and that doctors must make quick decisions to accommodate as many walk-in patients as possible. Unfortunately, the doctor that I have seen twice now in the last few years was very abrasive during my visits. This doctor would not let me describe my symptoms without talking over me and arguing with me. I felt very uncomfortable on both visits, as though I were wasting this doctor's time. This doctor misdiagnosed both times: (1) told me I had asthma when it turned out to be bronchitis, and (2) told me I had a bad cold -to go home and eat soup, and it turned out to be pneumonia. To me, this is a waste of time for everyone involved, and also put my personal health at risk. I won't be returning to this clinic in the future.

EngRoaa Ali

Long waiting for nothing. Poor team and doctors

Vegan from Venus

I knew I had a urinary track infection and the Dr didn't think that I had enough symptoms. I insisted that he check for it. When the results said I did have one, the Dr said he's happy he checked. Dude, you didn't want to check..I pushed it. Anyway it's close to home and waiting time is not bad. But be strong with the Dr because they have big egos.

Sarah Chickee (Les Chocolats De Chickee)

I love this place. Other people may have negative reviews, but not me. The wait time is so much shorter than other clinics. I usually only have to wait an hr or two. I've been to other clinics where I had to wait 3 hrs to be seen. The last time I was here, I was in and out within an hr. I like the doctor that sees me, and they treat me well. I have only good things to say.

Ahmad Abdellatif

The receptionist are not answering the phones, and when they answer your call, they say there are no available doctors today. I do not recommend it especially if you have other options.

Ghyslain Lauzon

(Translated) I went there twice, arriving early there was little wait. The doctor I met, Dr. Guy, took the time to do his diagnosis, proposed the appropriate treatment and even suggested coming back to see him for follow-up. Really very satisfied. Thank you. (Original) J'y suis allé deux fois,en arrivant tôt il y avait peu d'attente.Le médecin que j'ai rencontré,Dr. Guy, a pris le temps de faire son diagnostique,proposé le traitement approprié et même suggéré de revenir le revoir pour le suivi. Vraiment très satisfait. Merci.

Jacqueline Vaupshas

It is standard that your experience at a walk-in clinic won't be fun, that is universal and normal. You're surrounded by sick people in the waiting room and like anywhere else, there is a wait time. The good thing about this clinic is that the wait time is a lot shorter than most other clinics I've been to. Get there in the early morning and you will wait 1-2 hrs max. Also, Dr. Guy, one of the two main doctors that work there, is the best doctor I've ever had the pleasure of knowing. He's kind, sympathetic, knowledgeable, and most importantly, he knows what he's doing. He appointed himself to be my family doctor when I kept coming back to the clinic when I was terribly sick at 17 years old, and he caught on that I didn't have a doctor and then took me in like a stray dog and I am forever grateful. Do you know how hard it is to find a f**ing 'family' doctor in this city? VERY hard. I am grateful for this clinic. One of the best in the city I'd say.

Josée Valiquette

(Translated) Very good clinic. Friendly and courteous welcome Reasonable waiting time. I met my doctor there, Dr Lydie Amsellem. Competent, efficient and warm. (Original) Clinique très bien. Accueil sympathique et courtois Temps d'attente raisonnable. J'y ai retrouvé mon médecin, Dr Lydie Amsellem. Compétente, efficace et chaleureuse.

Sergio Chaparro

It is literally impossible to get an appointment via telephone. When the receptionist picks up she says right away "one moment please" without letting the caller say a word, then she makes people wait forever. I called 4 times and all the same...awful service

David Tolosa

Terrible service. If a really need to see a doctor in person, they won't provide it.

Ashley Alexander

2 stars because the front desk staff is absolutely amazing, they are professional & friendly. I used to have a Family doctor there but after my recent visit I had removed myself from his patient list. I was never able to get an appointment because he was a walk in doctor, after my recent visit of going to see him for a sore back. He quickly shrugged his shoulders and told me that if he prescribed me something it would be the same as taking Advil. I went to get a second opinion and turns out I have a pinched sciatic nerve, I was given 3 different medications and physiotherapy for 4 weeks. Not only was it insulting he had no interest in what I had to say I was genuinely in allot of pain, after waiting 3 hours and 45 minutes at the clinic I got brushed off and sent home with nothing. So if you are going here my suggestions are to be FIRM with the doctors because they don't care about you, and to arrive 1 hour before they open to register you should be out within an hour or 2.

Christiane Hajj

(Translated) I hated my experience at this clinic! The service is not personalized and the doctors are in a hurry, they do not take the time and are not nice. (Original) J'ai détesté mon expérience dans cette clinique! Le service n'est pas personnalisé et les médecins sont pressés, ils ne prennent pas le temps et ne sont pas sympa.

Anna Khayrullina

Service, attitude and the system of that Clinique is awful! I have to say that I have to seat and wait in the Clinique 6-7 hours before I will finally see the doctor! None of the employees can clear say to me when will be my turn to go. Next week I came back to the Clinique to get my results, guess what. i was waiting there the next 7 hours for getting my results back. I will never come back again! The Clinique has to rearrange all the process starting from reservation and ending the giving the referrals to following doctors. They Have to know what they are doing and not just simply sitting there and spell people's names in order to see the doctors. The staff at the reception has to be changed and learned accordingly to the standards of the medical Service. They should know and be able perform their job on more than a high level.

Emily P (Pettittfilms)

only had to wait 45 minutes. Practice was clean and doctor was very nice and knowledgable. Also has access to labs and specialists on site and a pharmacy downstairs to fill prescriptions at. very convenient. Best Montreal (public) health clinic

Robert Caron

i would give 0 star if i could. the lady on the reception has a very bad attitude, i hope they can offer more jobs for people who knows bow to communicate with their clients.

Share&Learn

(Translated) If I could put 0 I would have put 0 I had a consultation today by phone (the covid situation requires) and I have never seen a doctor so disrespectful in his way of explaining things and welcoming the customer .. to be avoided really - bad experience (Original) Si je pouvais mettre 0 j'aurai mis 0 j'ai eu une consultation aujourd'hui par téléphone (situation du covid oblige) et je n'ai jamais vu un médecin aussi irrespectueux dans sa manière d'expliquer les choses et d'accueillir le client.. à éviter vraiment - mauvaise expérience

Kaleigh Connery-Grigg

I've heard horror stories about other clinics but each time I've been here has been simple and easy

Cecile Zongo

(Translated) Rude nurses, doctors who take patients high, the consultation lasts 2-3 minutes, they do not listen to the patient and according to them, it is necessary to wait a week or even 10 days before consulting a doctor if one is sick. Uh, in fact your job is to treat people when they are and as quickly as possible, please review the basics of your job please. A good syrup and voila, unheard of! Very bad experience in this clinic (Original) Des infirmières impolies, des médecins qui prennent de haut les patients, la consultation dure 2-3 minutes, ils n'écoutent pas le patient et selon eux, il faut attendre une semaine voire 10 jours avant de consulter un médecin si on est malade. Euh, en fait votre métier est de soigner les gens quand ils le sont et le plus rapidement possible, faut revoir les bases de votre métier svp. Un bon sirop et le tour est joué, du jamais vu! Très mauvaise expérience au sein de cette clinique

Sarah M

This place is so much more organized than any other clinic downtown. I waited in another clinic for 4hrs and didn’t even get seen! This one have me an appointment and held up to their promise of the appointment. I didn’t wait long, the doctor was thorough and I tested this place twice. They were even faster about seeing my son the week before. They don’t make toddlers wait at all. Highly recommend this place.

Marilyn Cantin

(Translated) For the walk-in it's horror. We wait at least 4 hours, the diagnosis is done in 4 seconds and I had to seek a second medical opinion elsewhere where I finally had antibiotics. Worst service ever! Do not go there! Best downtown walk-in clinic is Pro-Med. (Original) Pour le sans rendez-vous c'est l'horreur. On attend au minimum 4 heures, le diagnostique se fait en 4 secondes et j'ai dû aller chercher un 2e avis médical ailleurs où j'ai finalement eu des antibio. Pire service ever ! N'allez pas là ! Meilleure clinique sans rendez-vous au centre-ville est Pro-Med.

Tom Schmidt

First, they charged me $200 Canadian, as an American citizen, to see a doctor. That's not bad compared to American walk-in clinics. Before paying, I explained my plight to the woman at reception: I needed the doctor, or so I thought, to write a prescription so I could buy medication in Canada at radically reduced prices versus my American health plan (we are talking 1/7th the cost. They sell Epi Pens for $100Canadian, about $80American, for one example. Try getting that in the USA) she assured me that this was standard procedure. Having come in about 10AM, I was given a 4pm appointment. Well. I have never been treated so disrespectfully by an MD in my life. It's like the attitude of the era of Marcus Welby, MD, (the doctor knows best) has been boiled down and concentrated in one arrogant, dismissive twerp. He complained about how little money he made, and then dismissed me from his presence. With no prescription. It turns out that the law in Quebec says that it is illegal for the pharmacist NOT to dispense medication necessary for life (so one told me),and so you can buy things like Epi Pens without one. You won't pay the Canadian health plan discounted rate, but you'll still get the medication for much less. In sum: if you're planning to acquire Canadian prescriptions on a trip to Montreal, AVOID THIS CLINIC. I would fear to have to depend on them in a crisis.

Rhea L

Some of the front desk workers have bad attitude, doctors are always busy and impatient. Everytime you go there, prepare to wait at least four hours.

Leopoldo Armenta

Went there today, receptionists and nurses are usually nice and professional, is a clean environment which is important. Service is really slow I’m always aware that it would take 2 or 3 hours to see a doctor but this time I saw a doctor after 8 hours, the doctor made questions as part of the protocol, he looked to be in a rush and I don’t blame him but I was almost crying because of my throat was really sore and the pain was terrible which I had from 4 days before, he said he can not do anything, he said “get Advil and if it get very painful get Tylenol” I asked the young doctor if it was it he said yes. Like no advices, no food recommendation, no medicinesat all for me to buy or transcription. paid 200 dollars to wait 8 hours and not get anything

xinyu song

Everything is super bad. Let patients to suffer this bad experience I cannot believe. The receptionists are kind of rude. See from google maps they open at 8am, so I arrived at 7;45am. And after wait for 40 minutes I was called by nurse. I tried to tell her all my symptom, she seemed to record it. Then let me wait another 1 hour to see the doctors. Staying in the waiting room about another 20 minutes, the doctor showed up. Just talk with me less than 2 minutes, he left for no reason. And I can hear he was joking with the nurses. Waiting another 20 minutes he showed up again, about talking with me around 1 minutes(he kept looking st his phone)he wanted to leave. I cannot wait to stop him and ask him how about my another symptoms? He was super impatient and questioned me why I didn’t tell them at first beginning which I have already told the nurse before and he didn’t give me any time or chance to stay and listen to me. Really hate this clinic!! More stories follows. As I said I went to see the doctor, and he checked my urine saying everything was fine. Now I find I have high portion and hidden blood in my urine which current nephrologist says I might have this issue since the first time I got sick and blood in my urine. If this clinic’s doctor could found it at that time, I won’t be this worse now. Really disappointed and angry about this irresponsible doctor!!! He should be revoked his license!!

Manu Mohan

Waiting time is too long there but the doctor was good and helpful .we went to the clinic in the morning and got appointment for 4.30 and we went back at 4.15 and waited for more than an hour to see the doctor..it was so disappointing.

Diana Sefati

Expect to wait 7 hours to see a doctor!

Natalia “Wishbone Vintage”

had a "medical emergency" appointment through the government health website and was able to address only one of the issues I came with, the "medical emergency" appointments are for pain related stuff. Complain of pain and you should be ok! For other stuff they will send you to your family doctor, whereever this mysterious creature lives. The wait was 20 minutes and the total wait and appointment time took less than an hour. I thought the clinic was very efficient for what they were designed for and the volume that they go through.

Andy Ding

This clinic looked fine. Wait times were decent. But the doctor was absolutely terrible. He was dressed more like a janitor. Didn't provide much information other than "go to the hospital, can't help you with that"

Heidi

My experience was great! Dr. Mauricio Assumpcao is not only an excellent doctor, but also a wonderful human being. The staff is friendly and respectful. I highly recommend this clinic.

Elsa Larissa

(Translated) if I could, I would have mid zero stars. Terrible service. No respect for the patients and their conditions ... I say no more, but if I can advise you, if you need to go to consult, go everywhere except there ba! You will only waste your time or make your situation worse. (Original) si j'aurais pu, j'aurais mi zéro étoile. Service horrible. Aucun respect pour les patients et leurs conditions... Je n'en dit pas plus, mais si je peux vous conseiller, si vous avez besoin d'aller consulter, aller partout sauf là ba! Vous ne ferez que perdre votre temps ou aggraver votre situation.

Omar Faruk

service in not good at all. One doctor is good but others are not good. They don't want to give time to patient to listen the problem properly. If this clinic represent the Canadian Medical or Clinical service that's awful. My experience in this clinic is nightmare. Will not go there anymore.

Mars

Can't remember the name of the doctor but he was the most apathetic doctor iv ever meet. I went to the clinic after being told by a nurse from 811 to go see a doctor in a walk-in for an ingrown toenail. I knew full well he wouldn't be able to do anything here and there. But the condescending attitude he had towards me wasn't necessary. If your life is so shity that you have to take out your apathy on your patients, maybe change professions.

Jorge Runciman

Sunday 11 March....arriving at 10.34...since then...still waiting to get attention....its now 3.pm and nothing.....the attention at the counter is terrible

Karima K

(Translated) A disaster. If you are afraid to see a gynecologist do not go there. Doctor KANGE GEMAYEL should be avoided: he was about to feel me without gloves, what a lack of hygiene !!!!! I firmly and politely got him to put it on, but this will be the first and last time I will consult him. I even prefer to fly and go to France every year rather than endure Canada's mediocre health service. Receptionists are efficient but overwhelmed. EDIT: I just learned that one of the doctors, XIAOSI ZHANG, added me to his patient list against my consent. I had been waiting for a family doctor for 3 years, but oh amazement, I learned that I already had one. Problem: the doctor did not speak French and yet I had told him that I did not want his services. I had to remove my name from its list and re-register on a waiting list with the RAMQ, and it's gone again for a year of waiting !!!! As much as I take the plane to seek treatment in my country of origin. (Original) Une catastrophe. Si vous avez peur de consulter un gynécologue n'y allez surtout pas. Le docteur KANGE GEMAYEL est à éviter: il s'apprêtait à me palper sans gants,quel manque d’hygiène !!!!! J'ai fermement et poliment obtenu qu'il en mette mais ce sera la première et dernière fois que je le consulterai. Je préfère même prendre l'avion et aller en France tous les ans plutôt que de subir le médiocre service de santé du Canada. Les réceptionnistes sont efficaces mais débordées. EDIT: Je viens d'apprendre qu'un des médecins, XIAOSI ZHANG, m'a ajouté à sa liste de patients contre mon accord. J'attendais depuis 3 ans un médecin de famille, mais ô stupeur, j'ai appris que j'en avais déjà un. Problème: le médecin ne parlait pas français et je lui avais pourtant dit que je ne voulais pas de ses services. J'ai du supprimer mon nom de sa liste et me réinscrire sur une liste d'attente auprès de la RAMQ, et c'est reparti pour un an d'attente !!!! Autant que j'aille prendre l'avion pour me faire soigner dans mon pays d'origine.

BARRY ALLEN

(Translated) Good welcome. No waiting or almost (with appointment) Thank you. (Original) Bon accueil. Pas d'Attente ou presque (Avec rdv) Merci.

Charles Tatossian

Staff is overwhelmed with the demand, which unfortunately affects the time the doctor sees you. If you do not know specifically what is wrong with you, I would not necessarily recommend this place.

Saba Heravi

Worst patient care and service. It does not even deserve this one star!!!!! Have no idea why it is still open!

Marc-Andre Rousseau

I had the misfortune of seeing Dr. Lachance and there were several problems with the visit. First of all he seemed in a hurry and not all that interested in my symptoms. Secondly, he sent me for an X-ray and suspected bronchitis. Now the current standard of care for treatment of bronchitis is a cough suppressant since antibiotics are not usually effective. I asked for the antitussive I had received the previous week by another doctor (codeine) and fe made it seem like my request was drug seeking and treated me very poorly. He even told me he didn't believe me that I was not taking other medication that the ones I listed. He really wanted me an a broad spectrum antibiotic (the kind that you don't want to prescribe often since it makes bacteria antibiotic resistant). After the x-ray, there was no discussions of the pros and cons as well as other possible treatments. This is completely unacceptable and malpractice. Patients need to be informed. Thirdly, I needed a note from him that I had been seen by a doctor and so he gives me a note that says I will be better in 2 days. The problem with this is that when I asked him what the medical reasoning behind 2 days was, he said he didn't know. It would be a hassle to have to come back and see him in 2 days, I was quite sick today and walked the distance of the clinic to my home 3 times. I said that since he didn't know, I asked him to simply write the note that attested to the fact that he had seem me in the clinic that day and with clinical observations he made but without mentioning a date where I would be better since he didn't know. He told me that this is the policy at this clinic. In summary, not only did he fail to seek things like "informed constent" or explain alternative treatments, he also prescribed me something that the pharmacist said (and canadian website for medical standards) was inappropriate for my condition. He was rude, rushed, and quite frankly very thick in the head. I recommend staying away from this Dr. Lachance if you can.

Beatriz Cruz

Fast, courteous, and efficient service in the early morning.

HottyHelen

Was visiting Montreal from the UK, ran out of Metformin (a routine type 2 diabetes medication), they were on a list by a pharmacist gave me, as it seems in Canada they've do not have the discretionary powers the UK equivalents do. Was able to make an appointment for a few hours later, had to pay C$200, but unlike other walk-in clinics they've the facilities for card payment. Reception staff and nurse are very pleasant, doctor was ok, most the easiest C$200 they ever made.

A.C. Stewart

Just awful in terms of listening to patients. Today I showed up with what I knew was Strep Throat because it is recurring and I've experienced the exact same painful symptoms at least ten times now. Doctor wouldn't hear me out and took a useless Strep test (this involves swabbing the back of your throat). When the results came inconclusive all the doctor said was, "take some advil or something." So I went to Clinic Gare Central and told them the same thing and lo and behold.. Strep Throat! All thw doctor had to do was shine a light in my throat and he knew instantly what it was. Got my Anti-Biotic prescription and was on my way. Please.. Do yourself a favor.. If you are downtown.. Do NOT choose this clinic.

Aaron Corbin

(Translated) The receptionists really do not offer good customer service. But Dr. Bekhechi is really one of the best doctors I've met. (Original) Les réceptionnistes n'offrent vraiment pas un bon service à la clientèle. Mais par contre Dr. Bekhechi est vraiment un des meilleurs médecins que j'ai rencontré.

mona haddad

Most doctors seem to not care about the patients. Dr Samuel is great however so attentive and great with kids

S K

Left me without medical help. Absolutely inhumane business.

Jan Grünberg

I have been told to come to the clinic at 8 in the morning when it opens in order to avoid long waiting times. That being said I waited 3 hours in order to see a doctor. No appointment possible. I don’t know if this is how the healthcare system works in Canada but that is just a shame.

Q (白挪)

(Translated) Secretaries who are not very cordial, haughty on the verge of disrespect and who do everything to ignore you. The waiting room is compacted to the maximum; customers are parked on top of each other like animals. Disgusting building toilets and without ventilation (thank you hygiene). They even managed to install a urinal stuck to a sink to wash their hands. No water fountain available. Welcome to industrial medicine for livestock. Reasonable waiting time for Quebec of 2/3 h (compared to emergencies or death). Their automatic call redirection system that only activates at the third tone (just to save you time) has no call waiting system and returns to the main menu repeatedly after ringing the doorbell a few times. line unless you know the system key "0" (not advertised). Although I have reported the problem to them several times, this problem has never been resolved. But why would they want to improve anything when the flow of cattle continues to fuel their business. (Original) Des secrétaires très peu cordiales, hautaines à la limite du disrespect qui font tout pour vous ignorer. La salle d'attente est compactée au maximum ; les clients sont parkés les uns sur les autres comme des animaux. Toilettes de l'immeuble dégoutantes et sans aérations (merci l'hygiène). Ils ont même réussi à installer un urinoire collé à un évier pour se laver les mains. Aucune fontaine d'eau disponible. Bienvenue dans la médecine industrielle pour bestiaux. Temps d'attente raisonnable pour le Québec de 2/3 h (comparé aux urgences ou à la mort). Leur système automatique de redirection des appels qui ne s'enclenche qu'à la troisième tonalité (juste pour vous faire perdre du temps) n'a aucun système de mise en attente et retourne en boucle au menu principal après avoir fait sonné quelques fois la ligne à moins que vous connaissiez le système touche "0" (non annoncé). Malgré que je leur ai signalé le problème plusieurs fois, ce problème n'a jamais été réglé. Mais pourquoi voudraient-il améliorer quoi que ce soit quand le flux de bestiaux continue d'alimenter leur business.

Yadhi Alvarez

(Translated) Very good medical attention (Original) Muy buena atención medica

Rainbow Six

I honestly don't know where to begin. The weekend morning staff are so rude, arrogant and unprofessional that it boggles my mind. I'm by no mean entitled to anything but the least I expect from an establishment that receives funds from the provincial government is a a little courtesy. I've also noticed borderline malevolence in both receptionists interaction with other patients. This place needs to be audited by the authorities for their bad service, tremendous waiting time and especially misinformation. [Avoid!!]

Nafiz A.

They say go to the RVSQ site to get an appointment but that site does not even list any available appointments.

Sam Adlouni

I came in at 1:41 and its 4:29 and still waiting. Horrible. How can I make a difference and improve the health care system in Quebec?

ray shamsa

Always good service.

JB T

(Translated) I do not recommend this clinic. Management of the waiting room is non-existent. We do not tell you how much waiting there is. Nor even an estimate of the wait. I waited more than 3 hours ... go elsewhere !!! (Original) Je vous déconseille cette clinique. La gestion de la salle d'attente est inexistante. On ne vous dit pas combien d'attente il y a. Ni même un estimé de l'attente. j'ai attendu plus de 3h... allez ailleurs!!!

Mina Hatami

Awful wait time! I had a virtual visit scheduled at 1:20, and here I am alone at the virtual room after 45 minutes! I called the clinic, couldn't get through. They sent me 3 emails and 1 call to confirm the visit and their doctor hasn't showed up yet. This is the worst experience ever. I had virtual meetings with other 2 different clinics very nice experience.

Mathieu Lemay

Arrived at 6:30 pm to see a doctor, on a day when they close at 8:00 pm, but apparently it was too late already... Pure waste of time.

Ketamean

Very fast and efficient. I went early in the morning as a walk in patient. I saw the nurse after 30 minutes then was given an appointment to see the doctor at 3:10. I came back at 2:50 and saw the doctor at 3:15. He was quick and precise. I ended up doing a minor procedure and it went smoothly. Recommend.

Tristan Desjardins Drouin

(Translated) Dr. Lachance was professional and took the time with me. The wait is short and I managed to have an appointment with RSVQ the next day. Very satisfied. (Original) Dr Lachance était professionnel et a pris le temps avec moi. L'attente est courte et j'ai réussi à avoir un rendez-vous avec RSVQ le lendemain. Très satisfait.

Hessam Krad

Don’t go here even if you are dying. They charge first and then tell you they can not do anything about it. I have ADHD and have adderall prescription, They first charged me 140 and after keeping me to wait for 40 minutes (I had an appointment already) the doctor told me he can not renew my prescription unless it is prescribed by a psychiatrist. I asked if he can give me a referral to a psychiatrist and he said I have to fill some forms and pay for another appointment just to get a referral. They are pirates who went to med school.

Younes Taleb

(Translated) It's like a medical fast food (Original) C’est genre un fast-food médical

Ace Baldwin

Best I've tried in the city. Get there when it opens to be seen in the first hour. Had a rude doctor once, but no other problems. The clinic runs efficiently.

Melanie LS

I needed to have some papers signed by a dr cause I'm going to work abroad. I waited over 2 hours even though I was there before 8am and was charged 125$. On the upside, the doctor was kind and did a thorough exam.

So iu

it was so quick i expected to wait super long but saw the nurse super quickly and the doctor as well. helped me well too. happy, thank you

Melanie Delisle

I like that clinic the waiting part is long process....but me i got a great service the lady at the desk was nice to me and the doctors was good he look he know what is doing even if is the only one in the floor helping all those people he still give you quality in lap of time ...the clinic itself is really for minor injury and stuff ....i difintly gonna go back if i needed

Walid Awad

The long wait times (2 hours minimum ) are representative of how bad Quebec's medical system is.

HarAnmol Kaur Virk

Can i have anything less than one star because you people are serving patients with such a careless attitude, And Today i came to know why canada’s healthcare system is so non-appreciable among the whole world.My brother was lying on the chairs because he was unable to sit, still these stupid people made him wait for so long! #worstone #canada’shealthsystem????????

Joranne F.

(Translated) I'm going without an appointment for bronchitis with asthma attack. The staff are courteous, competent and truly efficient. A good nurse triage, I saw Dr. Zhang without waiting too long, she examined me and took the time to listen to me and gave me her recommendations and a prescription for medication to treat me. The atmosphere of this clinic is really good, I will return without hesitation. Thank you! (Original) Je suis aller sans rendez-vous pour une bronchite avec crise d'asthme. Le personnel est courtois, compétent et vraiment efficace. Une bonne infirmière fait le triage, j'ai vu le Dr Zhang sans trop attendre, elle m'a examinée et elle a pris le temps de m'écouter et elle m'a donné ses recommandations et une prescription de médicaments pour me soigner. L'ambiance de cette clinique est vraiment bonne, je vais y retourner sans hésitations. Merci!

Razvan Cojocaru

No waiting time given. Despite being here at opening time, close to 5 hour wait with no information given out

Misa123 O

Very horrible. I understand we have to wait at clinic but they can’t tell me “your turn will be in 1 hour and 30 minutes “ and end up with making me wait 3 hours or more. Also they said there are 2 patients before me for 1 hour. * of course I waited 1 hour before seeing bourse.

Sami Riman

Top! Care, Care and Care.

Loose Chronik

DONT GO ON February 8th of THIS WEEK, the doctor for walk in appt will have a huge ego, she won’t prescribe you what you actually need , she won’t check much of your symptoms, and she’ll prescribe you stuff that is almost irrelevant from your reason of visit to the clinic . I felt like I got scammed yesterday waiting 5 hours for her to give me attitude , might as well burn the whole place down literally . Shout out to the lovey nurses they’re kind and sweet , just here’s his 1 woman their who is unnacceptable to the Spanish community ( won’t mention the doctors name ) she need to quite or she need to get coffe spilled in her face

Roberto El Khoury

Giving the clinic 2 stars instead of 1 because the doctor was pretty good. I tested positive for a strep throat infection on Friday. I immediately called the clinic so I could schedule to see the doctor for a prescription. The clinic tells me the doctor won’t be in till the following Wednesday. So I tell the secretary: umm so I’m contagious plus I can get complications from the infection. And you’re telling me I have to wait? She says there’s nothing else she could do. I asked: can’t you just schedule me with another doctor ? She said: no we can’t do that - your doctor ordered the throat swab and only your doctor can treat you. So I asked: what should I do? She said : I don’t know I’m just a secretary I asked: what would you do if you were me ? She said: I don’t know, I guess go to the ER? Seriously???? Fortunately , I went to another clinic right after and I showed the new doctor my test result and he immediately prescribed the antibiotics. He said it was very unprofessional of the clinic to ask me to wait 5 days when I had clearly tested positive for strep . Another story: the same doctor I saw for my step had told me to schedule an in person appointment with him the following Wednesday for him to examine a cyst on my lip. I call the clinic on Tuesday, telling them that the doctor asked to see me in person. The clinic tells me they can’t schedule an in-person appointment unless the doctor himself instructs them to. Clearly, there clinic suffers from poor management and communication. How can the doctors be unaware of the protocols for seeing patients in person ? How can the clinics hide this information from doctors? As a patient who doesn’t have access to his doctors contact information, how do I tell my doctor : please tell the clinic that you would like to see me in person because they will only listen to you. Healthcare in this country is indeed a source of my anxiety.

Yi Ran Li

Worst clinic ever.

Elizabeth Auclair

DO NOT GO TO THIS CLINIC!!!!!!!!!!!!! It's by far the worst one you can attend if you are feeling ill. They make you wait for more than 4hours because the doctors are late or not in yet. Complete lack of professionalism. People like these should not become doctors. An those in charge of inspecting places like these really need to go there and shut this place down. A person could be going through hell am not a single person cares enough. For your own sakes, avoid this place at all cost .

Roula Aljerf

Very bad service. They keep you waiting for hours then after meeting the doctor. He is not ready to meet you more than 5 minute !!!! It is a clinic not shopping center

Cleopatra Boudreau

Worst medical experience of my life. This is my first Google review ever, but wanted to leave it to hopefully prevent anyone else going through the same thing. I will also be filing a complaint with the commissioner. Went to this clinic a few times - always long waiting times without appointment (3 hours minimum), but also WITH appointment I waited at least 1 hour. The dermatologist I saw was good and took his time, so I figured I would see their gynecologist as well. I should make it clear that I have been to multiple gynecologists in the past, and have had no problems with them. Instead of a pleasant GYN experience, I left the clinic sobbing and disgusted. The doctor (Dr. Lee S.) was cold, did not communicate with me at all throughout, didn't ask any questions, and did not inform me of anything before he inserted his fingers. I was given no warning, but suddenly felt him invading my cervix. I was there to have an IUD removed. No check-ins throughout as he did the same multiple times very rapidly and harshly, sometimes pressing on my abdomen. It was so forceful I was in pain, and tried to say it was hurting, but he did not ask or listen. After, the nurse told me the removal was done, to which the Gyno snapped back "NO, I did not do it yet!" - which means even SHE did not know what was happening. Apparently, he was doing a PAP spear and not removing the IUD without even discussing it with me. He then told me to set another appointment to have it removed and get a new one inserted, and walked out without saying anything else. I had planned on asking other questions about any hormonal complications of going directly from one Mirena to the other, but he just brushed me off. As soon as he left the room I began to sob, as I felt extremely violated. I went to reception to ask to see the other gynecologist and they refused, saying I could only see him because I had met with him first. I was crying so hard, and after trying to explain that I did not feel comfortable seeing him again to no avail, I was so overwhelmed that I started walking out. Luckily a friend of mine (who was accompanying me on the appointment, had been in the room, and was also horrified), stayed to argue with them as I waited in the foyer. The receptionist finally came out and gave me a copy of my original referral-saying I could try to contact another gynecologist, but since his name is on it, I have to go get another referral before I can see anyone else. By far (and I'm not being dramatic), one of the most horrible and uncomfortable experiences of my life. I will never go back here, and I am truly shocked at the awful service.

ho Leon

It's was a really bad experience.Long wait, and bad reception!

Shiranai Hito

I would like to commend the front desk staff of this clinic and those admin staff who interact with the public/patients. Things are handled very professionally compared to other clinics I've been to in the area, which often have 'attitude', or get too personal with the patients, and are not firm enough. This is also one of the few clinics that has hours which extend past the standard 8 to 5 business hours that many other clinics have, and is even open on weekends. Wait times are very acceptable (for Canada/Quebec). The experience with the doctors can vary based on the doctor, but the interaction with checking in and waiting to be seen is very comfortable and stress-free, which I have not found at several other clinics. Despite the listed hours, sometimes around 3 p.m., the sign can go up saying "No more patients are accepted for today", so it's important to get there early in the day. Respect.

ade Ade

Here they have good and well trained doctors.... Ready to hear you out with full concentration and patience... Equally administrative staffs are 100% awesome...

e.g. john

Excellent service. Prompt, polite, and answered all my questions.

B L

Came at 10am, still waiting after 5 hours.... They should really relook at the doctor versus patient ratio.

Peter Wang

This place is literally the worst place to go. If you could avoid it. The doctors are rude beyond imagine.

Claire, H.Y Yang

They are doing their best in a limited system I think. I saw a doc within 2hrs. Consulting was very short and the doc was in hurry, but it was ok.

Noémie Roche

(Translated) I come regularly for my children without appointment we move quickly. The staff is helping, I was allowed to use a free room to breastfeed. Of course the consultation is fast but I prepare my questions and I find that the support is good. (Original) Je viens régulièrement pour mes enfants sans rdv on passe rapidement. Le personnel est aidant, on m'a permis d'utiliser une salle libre pour allaiter. Bien sûr la consultation est rapide mais je prépare mes questions et je trouve que la prise en charge est bonne.

aissa jez

Waited for 2weeks to get my insurance form back! Just needed signing..poor service

Casile Franche-K

(Translated) Call at the appointment time, to say that the appointment is canceled, even though I had made the walk-in appointment for a minor emergency two days earlier. (Original) Appelle à l'heure du R-V, pour dire que le R-V est annulé, alors que j'avais pris le rendez-vous au sans-rendez pour une urgence mineure deux jours plus tôt.

Jessica Chiang

This was the only clinic that would see me cause I had an out of province health card. They charged me $100 for a telephone consult that yielded nothing. I contacted my province for a reimbursement, and they told me that I was grossly overcharged for my doctor's appointment. If you have any choice go somewhere else. I contacted the office trying to get the results of my medical tests, and they wouldn't give it to me unless I paid another $25 for a doctor's visit, which sounds like a scam to me.

Nero Ramprashad

Worst walk in clinic I’ve ever been to, the nurse has horrible communication skills, no respect chewing her food in front of all the patients before calling the names and giving so much attitude, no respect or professionalism what so ever, people that came before are not passed accordingly and i know it depends on the patients situation but there was no emergency with the person that came after us! Horribly managed clinic!

Arif M

It's conveniently located right on corner of Guy and Sherbrooke. I've never waited more than 2 hours .. although it really depends on the specific day and when you arrive. I've heard they can be much busier. You'll usually see a nurse within the first 15 minutes or so who will ask you why you're there and take your pressure and anything else needed ..then if there are a lot of people ahead of you she could tell you it's ok for you to leave for an hour if you want to go shopping or eat, etc

Maria Nguyen

Horrible service from the receptionist and the doctor. I already knew what I had and all I needed was a prescription. The doctor came in and told me that I had nothing. On top of that I got a 176$ ticket.

Iris Tahiri

(Translated) I went for a fairly urgent appointment. Although they had the courtesy to receive me without an appointment, I found first of all that the price of the consultation is very expensive, then that the support is fast: commercial strategy turned towards the money without a doubt ? Few questions were asked and the diagnosis was completed in two minutes. I do not recommend this clinic especially for urgent and complex cases. (Original) Je suis allée pour un rendez-vous assez urgent. Bien qu'ils aient eu la courtoisie de me recevoir sans rendez-vous, j'ai trouvé tout d'abord que le prix de la consultation est très chère, ensuite que la prise en charge est rapide : stratégie commerciale tournée vers l'argent sans doute ? Peu de questions ont été posées et le diagnostic était réalisé en deux minutes. Je ne conseille pas cette clinique surtout pour des cas urgents et complexes.

Anas Abusalah

I had to wait almost four hours to see a useless doctor for no more than two minutes. Avoid at all cost

vincent zins

(Translated) Never received a call from the doctor for the phone appointment .... (Original) Jamais reçu l'appel du médecin pour le rdv téléphonique....

Mark G

The benefit of this clinic is that they take patients well into the afternoon, while a lot of other clinics run out of spots early in the day. However, the typical wait time can be 3-4 hours to see a doctor and it's a total lottery if you'll get someone that is both competent and caring---really is 50/50...some of their doctors are awful (this female asian doctor comes to mind) and some are competent enough Family Physicians (Dr. Charles Samuel comes to mind).

Mah

You need to wait at least 3-4 hours, which seems to be normal here in downtown unfortunately

Claude Ellefsen

(Translated) excellent services, reception, nurses, doctors (Original) excellents services, accueil, infirmières, médecins

Morgane Allorent

(Translated) First phone appointment with this clinic, I have never had such poor medical service in my life, I have viral bronchitis, as my family doctor was not available, I had to deal with this clinic. Telling me that she was going to send a prescription for pumps, doctor lydie amsellem abecassis never sent my prescriptions, judged me on my daily life and was arrogant. No empathy and no help, the worst place ever. DONT GO THERE. (Original) Premier rendez-vous téléphonique avec cette clinique, je n'ai jamais eu un aussi mauvais service medical de toute ma vie, j'ai des bronchites virales, comme mon médecin de famille n'était pas disponible, j'ai du faire affaire avec cette clinique. Me disant qu'elle allait envoyer une prescription pour des pompes, la docteur lydie amsellem abecassis n'a jamais envoyé mes prescription, m'a jugée sur mon quotidien et était arrogante. Aucune empathie et aucune aide, la pire place ever. DONT GO THERE.

Yixiu Liu

Had an appointment for 11am and waited for over 1 hour. Nurses and receptionists were very short tempered as well.

Hitomi RS

I saw first time super rude receptionist. It was really nice receptionist all the time but finally i faced today. That's sad because they lose good review because of only one bad lady they have. Manager should check who was that. January 21st morning receptionist. She opened the door when clinic opens she said. I extremely feel bad because of her. I doubt if she has human's heart.

xilhite

Worst treatement of patient by the docteur that did not even treat me is attitude alone whas insulting use to be a good place but docteur samir ruine this never again will i go there.

Jane Smith

Dr. Remer is the worst doctor I’ve met to date. Inconsiderate, judgemental and arrogant; I came out of the doctor’s office feeling worse than when I entered. Staff was nice but I’d rather not get any medical help than have to see Remer again.

Syed Fahad

Unprofessional, dishonest, bad service. I called at 9:20am to ask till what time they take walkins. The receptionist answered me until 10am and maybe a bit longer after that but no guarantee. I got there at 9:55 and she wouldn’t take me and I live in the south shore. Thanks a lot Medic. Worst service!

SEYEDMAHMOUD ZAFARI

One of the worst clinic ever!! The doctirs are extremely unfriendly .waiting time is really high. Dr samuel and dr martin were not friendly . They didnt listen to my wife problem and they told we can not listen to more than one issue at a time .although the second time my wife was sick and they behaved very unfriendly . We would never ever go back there

Daniel Khodabakhsh

Horrible reception personnel. Mediocre Doctors.

Max Chau

This place is usually my goto but after today's experience, I'm rethinking ever going to a public clinic or at the least going to metro clinic in the future. The wait time is 4 hours. I REPEAT THE WAIT TIME 4 HOURS. I REPEAT AGAIN WAIT TIME IS 4 HOURS.

Peter Sergakis

I have gone there 5 times. Because its real close to my place. I came to the realization it was worth telling others about my experiences. I went for something, was seen for 5 minutes maximum by a doctor, had a blood test and a urinalysis. And waited. Two weeks passed and I called a good 4 times after they promised the results would be there in 2-3 days. They kept telling me a doctor hadn't looked at my test yet. They finally call me in, to proceed to tell me I need to take the urinalysis. I explain I already did, and paid for it. They convinced me on the fly to take it again, and pay for it again. I regret that. Honestly, its a horrible clinic.

Kim

Terrible clinic. Don't recommend.

Elena Nieto

(Translated) The worst medicen I have seen in my life, very racist and very bad (Original) Le pire medicen que j’ai vu dans toute ma vie, très raciste et très mauvais

A F

Do not visit this clinic unless you have absolutely no other options. Dr. Samuel is condescending and accusatory. You will not be diagnosed but rather judged and grilled. I feel much worse than before I saw him. Towards the end of his consultation (or more aptly, interrogation), I just lied and told him a textbook answer so I could get away from him without his destroying my self-esteem any further. My heart sank. I wish I didn't see him.

hanana koli

(Translated) I went there on a Saturday morning (at 7:30 am), I had a first auscultation at 8:16 am and I saw the doctor at 10:20 am. I was lucky enough to come across a courteous and respectful doctor (Dr Guy). Anyway, I hadn’t made an appointment before nor had I spend $ 20 so that Boujour santé could find me an appointment. I recommend this clinic, due to the professionalism of the doctor and the relatively acceptable waiting period. Go there early in the morning, it's always better :) (Original) J'y suis aller un samedi matin (à 7h30), j'ai eu une premiere auscultation à 8h16 et j'ai vu le medecin à 10h20. J'ai eu la chance de tomber sur un medecin courtois et respectueux (Dr Guy). Quoiqu il en soit, je n avais pris rendez vous avant ni debourser 20$ pour que boujour santé me deniche un rendez vous. Je recommande cette clinique, de part le professionalisme du medecin et pour le delai d attente relativement acceptable. Allez y tot le matin, c est toujours mieux :)

Naomi M

VERY UNPROFESSIONAL One star is too much First of all it was a Zoom meeting at 3;30, i called at the clinic multiple times to ask if they could push it back 5mins just so i could have the time to get home from work to log on to the zoom and no one ever answered. at 3:28 i tried to log in and i wasnt able to. the doctor called me on a private number which i usually never answer and asked me a thousand questions about my whereabouts and i told him i was in front of my house and that i wanted to log in he told me to call the clinic and get another appointment and hung up on me.. it was 3;32... he didnt even give me the chance to explain what was wrong he just hung up

o i

they deleted all negative comments

Maria Galan

Been here a few times (maybe about 5-8 times), just because I was around downtown, not because this was a clinic that I liked. After the last two times I've been, I can say that I will never be back, and I will not recommend this clinic to anyone that I know. As many other mentioned, the staff is rude, for absolutely no reason other than they are probably just unhappy with their life. The last two times I've been there I got the female asian doctor (don't know here name). She is the most rude, uninterested, uncaring and unempathetic doctor I have probably ever met. I have no idea why she decided to go into this profession.

charles dougherty

Do not go to this clinic. I came at 12:30pm. I was told to come back at 3pm. I came back at 3pm. I waited an 1 hour and 15 mins. When I was about to leave they said you will be seen *soon". Never go to this clinic unless you want to wait 5 hours to see a doctor.

Marcos Townsend

I've been going here and recommending the place for 10 years. Yes, the wait time can be a few hours. Keep in mind it's a busy downtown location and you're at a clinic because you don't have a medical emergency. I've always been treated respectfully by the reception staff and the doctors, most recently among Dr. Chung (spelling?). I've experienced poor medical treatment in my life, but never at this clinic.

Smart Jeje

Horrible, arrogant, and very unwelcoming receptionists.

Akram Sam

BAD PLACE! They do not respect your time! My appointment was 7:10 I arrived 5 minutes earlier, I was first in line. The nurse met with me immediately. The Doctor was supposed to arrive 7:00am, however, he arrived to the clinic very late around 7:55. I left 9:30am Careless and irresponsible system.

huyueshizhe

This clinic doesn't respect the patient‘s time at all , you made an appointment ,and the doctor came late, and the clinic told you that, went back home and waited for the call from the doctor, then after 4 hours since the appointment time, there is no call-back. And they only told you to wait. GEE! Very bad experience.

Daniel Suleyman

Very good clinic, my advice - plan your visit in advance, come before 9 am to avoid big queue, be nice with people around or at least try even if you are very bad condition I belive all negative feedback written by people who is also part of a problem not only staff. And you will get perfect service.

Dim

We come for walking doctors early we wait 1 hr because nobody is called. We are in the firsts one to be called. Then we wait the doctor 20 minutes in the room he comes stays 2 minutes then go back for 10 minutes. We hear the doctor talking about his stuff about some funny stuff with his employees. We had a couple of things to check and the doctor would always leave fast before we can ask for the next thing we spend 2 hrs there...

Zhou Zhou

Retarded doc prescribed me eye drops instead of antibiotics for my flu and fever symptoms. even the pharmacist found it ridiculous

B. Martin

This office is very hit and miss. Some of the receptionists are awful, and some are polite and professional. All of the male doctors I saw were rude, condescending, and the single female doctor I saw was very professional and compassionate. Mixed bag with unclear and sometimes long wait times, even for scheduled appointments online, which you will receive mixed messages, literally, about whether they're online or virtual.

Julie

(Translated) Except when the doctor on duty did not show up, I have always had good service! (Original) Sauf une fois où laquelle le médecin de service ne s'est pas présenté, J'ai toujours eu un bon service!

Ehsan Eslami

You can die in the waiting time process. Seriously

Mel G

Terrible place. Cost me $200 to see a doctor. When I tried to ask him questions he literally told me to ´google it' and rushed me out.

Philippe Z.

(Translated) First visit and satisfied with the service, both at reception, with the nurse and the doctor. Yes there is waiting, like everywhere. For a Friday morning, being taken care of by a doctor after two hours of waiting, that seems correct. (Original) Première visite et satisfait du service, tant à l'accueil, avec l'infirmière et le docteur. Oui il y a de l'attente, comme partout. Pour un vendredi matin, être pris en charge par un médecin après deux heures d'attente, cela semble correcte.

laila nait

Very bad service

JC

Had a virtual consult with them. The doctor was extremely rude and impatient. He wouldn't talk to me until I shut my windows and closed my door to cut out any surrounding noise (there was barely any). He seemed annoyed the whole time I listed my symptoms and eventually said I should just go see my family doctor.

sarthak batra

I waited at this place for around 4 hours. Worst place ever!!! The doctor was unable to find out why i have fever and finally i had to go through a medical trouble.

Alina Li

worst clinic in Montreal. Unethical doctors forgot the oath they took from med school! Rushing to leave after talking with me for not even 1minute. AVOID AT ALL COST. Such a waste of tax payers money. Wish there's a place to report them.

Mrgrit Solb

Doctor X.Su, who is clearly an incompetent doctor, was not nice and was very obnoxious. She laughed at me when I returned a week later saying I forgot to ask for a medical certificate. She also dismissed my concerns and disease... in her mind the patients are all faking it...If you want a clinic with caring doctors who dont consider patients just like numbers (the more parients the more money they make) and who want to help, choose a different clinic. Oh and why wait for many hours to be treated in such a way...... I ve been coming to this clinic for many years and Its just not a welcoming clinic

fara 00 SakhriQ

(Translated) It is the most mediocre clinic a very bad experience this is profiteers of the incompetent I am called 12 days after my visit to tell me that I am pregnant knowing that I have a discomfort in their office my b-hcg is very low on doctor did not consult the analyzes until after 12 days entered time I was in the emergency room of the Jewish Hospital and I had the news that it is not a good pregnancy to date a big thank you to the Jewish Hospital for the care I want to tell you that your service is poor I will advise no one to come and see you (Original) C est la clinique la plus médiocre une tres mauvaise expérience ce st des profiteurs des incompétents on m appel 12 jours après ma visite pour me dire que je suis enceinte sachant que j ai une un malaise dans leurs cabinet mon b-hcg est très bas le médecin n à consulte les analyses qu après 12 jours entrée temps j étais à l urgence de l Hopital juifs et la j ai eu la nouvelle que ce n est pas une bonne grossesse à date un grand merci à l Hopital juif pour la prise en charge Je tiens à vous dire que votre service est médiocre je conseillerai personne de venir vous voir

Claire Potel

It is a very bad place to go for medical advice. I went 3 times because it was convenient, but the 3 times the diagnosis were wrong. The doctors are not listen to you. They a re just here to see you 5 sec and cash the consultation. Don't go there, anywhere else should be better than this place.

Nunu G

I love this clinic, everyone there are very attentive.

Arieh Sochaczevski

Having been there twice I am completely satisfied by both the reception staff and the medical staff. This is a professional operation. Everybody was friendly, and nobody was wasting anyone else's time.

Karine Lanoue

Been going here for years. Overall gynaecologist was a nightmare, but my family doctor dr samuels is great and clinic is decent, clean, reception is ok, nurses are super friendly and compassionate. Recommend this place BESIDES GYNAECOLOGIST

SL

Waiting for tool long, when u asked nurse how long would I have to wait, always answered it wouldn't be long. Worst

Pengfei Ou

The nurse is always impatient, never listen to you and only want to finish the routine questions, and then hang up the phone afterwards. The experience with the doctor is kind of "interesting", he said he would schedule me a test and also recommend me to a specialist, and then, I just receive a text message on my phone with an appointment in a different city with more than 40-minute drive. They never asked my availability and my preference on the locations. Instead, they just made the poor choice on behalf of you. This is my first time to write such a negative comment on the Google. I would highly recommend you that do not waste your money here. If you have other options, please go somewhere else, this medical clinic will not solve any of your problems.

joseph ierfino

Quick reception. After that Quick deception

Seema Saxena

Bad overall experiences on all visits. I only keep going back to this clinic because the CLSC is closed at those hours. The doctors are always in a hurry and the rest of the staff is disrespectul towards patients. I have never felt satisfied that I got the right attention as a patient. The doctors at the Guy CLSC are much more attentive and caring.

Rania

Avoid!!!!! They confuse files order and then have the guts to say they called your name and you werent there. I did leave the clinic, but called every hour as I was advised to do, they kept telling me we are now seeing people from 9 AM, or 11 or 11.30 respectively with every call i made. I was even told at 4.19 pm that "we haven't reached people coming after noon yet." At 5.10 pm I show up and ask were they are at they tell me they are at at 12.21 ( i was booked at 12.45) i take the bathroom for 5 minutes I come back, the nurse ask for my name, and when she finds my file says I was called for the nurse check up and they had put my file at the end when I didnt respond. Told her when I registered I asked and they literally told me if you miss the nurse call its fine and you won't loose your turn to see the doctor. She then changes her story to "we called you to see the doctor too and you werent there". Then when I told her I have been calling all day she claimed that the line went fast because many ppl before me werent there as well!!! Am like how when u are still at 12.21 , she claims that they kept rotating back! The whole time I was there they were barely finishing 3 per hour! Even though some of these 3 or 4 werent there! Dunno how she claims they rotated files several times that day! An hour after, a girl comes in saying she was registered at 1pm, I hear receptionist say u were called for nurse but not doctor, and they call her before me! I dont get that since they claimed all files were pushed back and they "rotated back to 12.21" how does that make since if the girl who registered at 1 pm her name was not called for doctor! It's the nurse with blonde hair. I really cannot understand why they pushed my file back. She left 15 minute after this encounter! I could almost swear she did this so she wouldnt have to do another person before leaving, which is a legit feeling but there was no need to push me till the end specially when they saw me sweating with fever and all the wait was making me weak, and I was there on time for gods sake. If files rotated due to absence how come each time I called they seemed to change on track increasing? And why when I said im at 12.45 over the phone after 4.19 pm I was told they have not exceeded noon? Nurse claims I was called at 3 pm, receptionist claims I was called at 3.30 for doctor and at 3 pm for the nurse. Avoid at all costs. My favorite remains centre d'urgence du saint laurent at marcel laurin accross Maxi. They make this one look like a barbershop and if they werent full I would've never thought of coming to this one (not first horrible experience).

Nejib Selmi

(Translated) Clinic to avoid! Poor service. The receptionist is very poorly organized. (Original) Clinique à éviter ! Mauvais service. La réceptionniste est très mal organisée.

Merci Spam

(Translated) I have never had a worse medical experience than with Dr. Martin Lachance: condescending, arrogant, bordering on insult, and endowed with almost non-existent listening skills. I felt less alone when I typed his name into Google ... (Original) Je n’ai jamais vécu une pire expérience médicale qu’avec le Dr Martin Lachance : condescendant, arrogant, à la limite de l’insulte et doté d’une capacité d’écoute à peu près inexistante. Je me suis senti moins seul quand j’ai tapé son nom sur Google…

Kyle N

Excellent clinic!

Denis Sultu

(Translated) Home cold. The Doctor arrived at the clinic with 1 hour late. (Original) Accueil froid. Le Docteur est arrivée à la clinique avec 1h de retard.

inès essamari

(Translated) Having been to this clinic at least 6 times, I find that the wait is really long, 2 hours each time. Once we go to the doctor it is usually expeditious, he hardly takes the time with his patient to move on to the next. The nurses are not very friendly ... In short, I would like to find another clinic. (Original) Pour y être allée au moins 6 fois dans cette clinique, je trouve que l'attente est vraiment longue, 2heures à chaque fois. Une fois que l'on passe chez le médecin il est généralement expéditif, il prend à peine le temps avec son patient pour passer au suivant. Les infirmières ne sont pas très sympathiques... Bref j'aimerais bien trouver une autre clinique.

Nicolas Drapeau

(Translated) A real walk-in clinic. You have to expect a bit of a wait of course. Get there early. Managed to see a doctor on December 25! (Original) Une vraie clinique sans rendez-vous. Il faut s'attendre à un peu d'attente bien sûr. Arrivez tôt. Réussi à voir un médecin un 25 décembre!

Catherine Racicot

I got a voicemail for triage. The nurse didnt give an extension to reach her. I tried calling several times and the automated menu has no clear option to speak to anyone. The omsg says that 'we are open during the pandemic. We now offer telephone consultation". Since the triage nurse called on the telephone for triage, plus their automated msg about being open during pademic and using telephone consultation, i figured my appointment was a telephone appointment (due to the pandemic). I waited all day to get a call and no one ever called. Finally got a hold of someone in the evening and the nurse said that i missed my appointnent. They only do the triage part over the phone. I said usually triage includes taking your blood pessure, so i figured it was gonna be all on the phone. she reschedualed me. I went in person. They said they were going to send me my blood test requisition via email but then they sent it to me through a webprogram and i need a username and login and then when i click to sign up/ it says i need to ask doctor to sign me up. I have no way to access my important papers and i keep calling and there is no option to reach anyone/ the reception. 2 stars because the clinic is clean and nice, the dr was polite, and i didnt have to wait long.When I left the clinic I specifically asked the secretaries if there was anything else I needed to do. They said no they would send my test requisitions by email.

Dany Lara

I went to the clinic for the first consultation and paid $ 37, the dentist found a small chronic caries, or a cavity that was there for years and has not developed. I could not do an x-ray to confirm because I was pregnant, so he asked to make oral hygiene very carefully at home, until I could make radiographs to confirm, and indicated a cleaning. 3 weeks later I was doing cleaning and hygienist examined my mouth again, and found the same decay, so she called the dentist and he repeated the speech ... Detail; she had my file with pictures and all the details written by the dentist, then both knew of my case ... In the end I had to pay $ 71 for an examination done by a hygienist, which is almost twice the appointment with the dentist to hear the same story ... Anyway, I enjoyed the service and cleanliness but found nothing honest on their part to charge me since I had already been examined and that both knew of the case. PS: Also bad the fact that the hygienist was talking about other patients, talking about the cleaning she did in some people and talking about their personal stories. Unprofessional.

sam lol

(Translated) This is what you expect if you go to this place already from 12:30 pm until 5:00 pm waiting, 4h30 to wait, for a 5min communication with the doctor, conclusion (no medication, no remedy, no explanation of the disease , nothing at all, all he said is that will be fine over time. I STRONGLY ADVISE AGAINST (Original) Voila ce que vous attendez si vous partez a cet endroit deja depuis midi et demi jusqu'a 17h en attente, 4h30 d'attendre , pour une communication de 5min avec le médecin, conclusion ( ni medicament, ni remède, ni explication de la maladie, rien du tout, tout ce qu'il a dit est cela ira avec le temps. Je DECONSEILLE FORTEMENT

Annie Cartolano

Dr Guy is amazing. So were the nurses and receptionists. Took good care of me.

Apikalya W.

Very good services, professional staffs, nurses and doctors. So impressed and highly recommended ????

ahlam m

the worst ever, i tried to reach then in all ways, they never answer. My family doctor is gone and i m trying to see a doctor, they never answer.

Russell Donais

Fast service great doctors

Monic Noemie

Worst service ever! Doctor was expeditious. Also I had to do some analysis which I did the morning after the consultation. I called everyday for a week to get the results, they couldn't care less for my situation and for my health, kept saying they didn't receive the results. I ended up going to another clinic to discover the results were already received and in the system 48hrs after the test. It was an infection so quite serious. I would not go back to that clinic and would say to anyone who care for his/her health to avoid it too!

Amelie Chiasson

Would not recomend this place to anyone, the doctors are careless, I got miss diagnosed twice because they did not take the time to do the proper normal checkup. I then changed clinics , and the doctor could not believe how they did not see what i had wrong. Please do yourself a favour and do not go there.

Mathieu Savoie

Awful, inefficient and incompetent - Maybe some people had good experiences, but not me. First of all, their nurse and secretary are very rude. The doctor told me that I had chicken pox, which is contagious for 5-10 days. He told me that I needed to rest to heal, and did not provide me with a note. That is after waiting for 3 hours even though I took an "appointment". I therefore had to go to work using public transportation and most likely infected many people. This left me wondering why we pay taxes for universal health care if you can't even get proper care.

Victorien Dubroeucq

(Translated) Good clinic, after reading all the different opinions of Montreal clinics I was not very motivated to go there, it was a first in Canada. I arrived at 8:15 am, the secretary (Laurie) very kind and friendly. 200 dollars because I don't have a health card, but I knew that. After 1 hour of waiting, taken care of by a nurse, also very kind. Then another 45 min wait to see a very pleasant doctor (Dr Mercier), attentive and helpful. The secretary and the doctor did everything for the reimbursement papers. Thanks to them !! (Original) Bonne clinique, après avoir lu tous les différents avis des cliniques de Montréal je n'étais pas très motivé pour y aller, c'était une première au Canada. Je suis arrivé à 8h15, la secrétaire (Laurie) très aimable et sympathique. 200 dollars car je n'ai pas de carte maladie mais ca je le savais. Après 1h d'attente, pris en charge par une infirmière, très gentille aussi. Puis 45 min d'attente encore pour voir un médecin (Dr Mercier) très agréable, à l'écoute et aidant. La secrétaire et le médecin ont tout fait pour les papiers de remboursement. Merci à eux !!

Yumiko Muimui

(Translated) Long wait. While doing this we should complete our medical form Pcq the nurse is not asking the right questions; pregnant, allergies, illnesses, drugs. when I tell her everything, she writes down 1/3 of the things discussed and tells me to notify the doctor. The Dre is finally in the room ... she's barely doing a diagnosis, don't even look! And she prescribed me what. Whatever. I have doubts about the values and work ethics of this clinic. (Original) Longue attente. Tant qu’a Faire on devrait remplir notre fiche médicale Pcq l’infirmiere ne pose pas les bonnes questions; enceinte , allergies, maladies, médicaments. quand je lui mentionne le tout, elle écrit 1/3 des choses discutées et elle me dit d’en aviser le médecin. La Dre est finalement dans la salle... elle fait a peine de diagnostic, regarde même pas! Et elle me prescript de quoi. N’importe quoi. J’ai Des doutes sur les valeurs et éthiques de travail de cette clinique.

Vanessa L

This is the most horrible clinic I've ever been to. Doctors don't give a (you know what) about you. The only thing they value is money. If you don't have money, don't go there. They make you pay for EVERYTHING. They have crooked doctors that don't even care about your physical or mental health. It is a business, not a clinic.

Annie B

Quick, helpful and compassionate nurses and doctors. Blood test on site.

Obiter Fides

2 stars because the receptionist and the nurse were very kind and helpful otherwise the service of the doctor is 0 star. She lacks of courtesy and human manner important for doctors dealing with health and human lives. Very disappointing. She charged me 30 bucks for a memo i need it for the office, first time happened to me.

Maxime Cote (Maxime Côté, enseignant)

(Translated) An excellent clinic. Conscientious and dedicated professionals. Obviously there will be a wait, but the service deserves patience. The reception is particularly efficient and affable. Thank you. (Original) Une excellente clinique. Des professionnels consciencieux et dévoués. Évidemment il y aura un temps d'attente, mais le service mérite la patience. La réception est particulièrement efficace et affable. Merci.

olivier dudemaine

(Translated) It's painful to wait 5 hours. The service is not very good, the nurse was stupid. In short, you will find better elsewhere !! (Original) C'est pénible attendre 5 heures. Le service n'est pas très bon, l'infirmière était bête. Bref, vous trouverez meilleur ailleurs!!

Nelle Tremblay

(Translated) I have a family doctor, and every time I get an appointment within two weeks, or with a minor emergency, within a few days. I am always pleasantly surprised. The health professionals are competent, caring, efficient and non-stigmatizing. That makes all the difference. Thank you very much! (Original) J'ai un médecin de famille, et à chaque fois, j'obtiens un rendez-vous dans les deux semaines, ou moyennant une urgence mineure, dans les quelques jours. Je suis toujours agréablement suprise. Les profesionnel.le.s de la santé y sont compétents, bienveillants, efficaces et non-stigmatisants. Cela fait toute la différence. Merci beaucoup!

jasmynn Haughton

Better to go to emergency and wait 10 hours than wait in this clinic and get no care. Heath care is based on prevention. How can you tell a man that a blood test screening for the prostate is not needed because prostate cancer it is an old man disease. Cancer kills and they dont care.

Johanie Levasseur

(Translated) Unfortunately, the flaw in this team is clearly Dr. Zev Remer. He literally drags his feet, drops the trash when entering the room, spoke to me while looking at the door and hastened to leave before I even ask him my questions. Did not make any diagnosis to me whereas the following day, another doctor confirmed to me that I have the foot, hand, mouth. The rest of the staff are quick, efficient and courteous. (Original) Malheureusement, la faille dans cette équipe est clairement le Dr. Zev Remer. Il se traîne littéralement les pieds, fait tomber la poubelle en entrant dans la salle, me parlait en regardant la porte et s'est empressé de sortir avant même que je lui pose mes questions. Ne m'a fait aucun diagnostic alors que le lendemain, un autre médecin m'a confirmé que j'ai le pied, main, bouche. Pour ce qui est du reste du personnel, ils sont rapides, efficace et courtois.

Jackie Kingston

Adore my personal physician ....and the staff super friendly BUT ....due to the pandemic phone service is to be desired .....I'm old and detest "waiting" then ..getting no explanation for the delay ...sigh

T

(Translated) The gynecologist does not make us feel comfortable and is not very receptive to questions. However, nurses and some doctors are kind and professional. (Original) Le gynécologue ne nous fait pas sentir à l'aise et n'est pas très réceptif aux questions .Par contre, les infirmières e et certains médecins sont gentils et professionnels.

Abdiaziz Sulaiman

It was my first day to see a doctor in Canada as an international student. What I have experienced will never get out of my mind. The horrible so called Dr in room 9 is incredibly rude person. He even could not listen to my expression let alone give me consultation. If you don't speak french it will be more worse than you think. Just don't waste your time as you will be waiting for about 2 more hours in your appointment. Go somewhere else where you are treated as human being. This is a total disgrace to Canada. His licence should be revoked ASAP

Julia Ballout

I paid bonjour sante to see a dr. My app was at 10:15 .i got there at 10h.there was only 2 patients in front me . The dr was so slow that it took her 3 before I got to see her. (3 hours for 2 patients). I really don't recommend going there. It was with dr caroline pung

天上的飞鸟

I am grateful for our experience at the clinic. My husband and I were assigned to a family doctor there. We went on several occasions. The receptionists were kind, helpful and patient. So were the nurses. Our doctor was fine too. The wait time was reasonable.

michel champagne

(Translated) Great (Original) Super

Julie Laroche

Very good service !