Reviews of Clinique Medicale Diamant (Doctor)

Salwa Saad

Nice persons at the reception, telephone appointments were difficult and the access to specialist is difficult

Sanal Joseph

Overall we had a good experience but something we noticed that,the attitude of the receptionist was rude at some point towards to the visitors. The information which she can provide politely has expressed with unkind manner. I understand the frustrations of a frontline CSR but she lacked some kindness to the unhealthy and sick patients. The Doctor was an old man but attended us well.

Lyndsay Busch

The doctor was very kind, the women at the front desk aren't. However the people they deal with all day I wouldn't be either. Their system for registering and admitting patients is ridiculous I shouldnt have had to wait 5 hours for a sick note

Chris Kuhr

Worst clinic ever. I was sent here from another clinic because I needed xray for a broken bone, receptionist asked me if it was from an accident, I said yes (aren't all broken bones from some sort of accident?). She responded that they don't take accidents and wanted to send me somewhere else. I asked "what kind of accidents do you not take?" She and the other two receptionists ignored me. I stood there for several minutes being ignored before I finally left. Turns out that the "accidents" are work and car. Mine was neither. These people don't deserve their jobs.

Sydnie Baynes

I've never gotten such aweful service from a clinic ever in my life. I made an appointment online as requested and marked that I was available on Friday or Saturday, but was automatically given an appointment for a Monday. I finally was given an appointment on a Saturday a week after the original monday appointment. The doctor called me an hour and a half after my appointment was supposed to start, on which I had to ask to make a new appointment since I no longer had privacy when he called. I made another appointment online and again was given one a monday and was told a new appointment on a date I actually said I'm available for would be given to be another week later. I understand that it's a pandemic but having to wait a month later to speak to a GP is unacceptable. I suggest to find a different clinic to attend to your needs

Alireza Avakh

Dr. Kazemi visited me by phone, he was very patient in answering my questions and concerns. Super considerate and nice.

Jie Yi

I called this clinic last week and found their service is very good, they arranged an appointment with a very nice general physician the day after, I never thought I can have an appointment so quickly as I don't have family doctor so far, many clinics don't accept me or their online system or calling number is not workable at all. After the call with this physician, I got a referral to meet a professional doctor. Therefore I called this clinic again and they immediately checked all availability giving me a in-person appointment on the following week. I feel so lucky and appreciate their help as during this pandemic period, it's relatively hard and time consuming to schedule an appointment especially when you don't have a family doctor.

Fabian Sosa Escalada

Great doctor, savy, a visible master. A 60+ years old girl doctor. It was great, solved my chronic dry cough very fast. If you want to wait less as other say, you need to go half an hour before they open. If you at 12pm as man persons I saw... they were pouring into the clinic and yes, then you will have to wait. Go early.

Mohamad Al Sadoon

Very disappointed! We come in for a test appointment and they tell us that the nurse is on vacation??!! How are we supposed to deal with that??? No one called to let us know and how do you not have someone else to accommodate patients until JULY 19???!!!

Maria Tatiana Calderon

I used the service of the clinic since 2015. I only have nice words for my expirence. Nowdays with the pandemia they change the way of work like everyone else. 1st you take an appointment 2nd the day of your appointment a nurse call you and during the same day you receive a call from the doctor. 3rd Either you get a prescription, a referral to see a specialist , a blood test or Xray depends your diagnostic.

Mir Abdullah Khan Jamali

I went there without an appointment. Person was very polite and cooperative. That person on the first desk next to door was very understanding and was very nice to me. I was very happy. Great staff and service. The doctors are also good here

Normann De Leon

On behalf of my family, I would like to thanked Clinique Medicale Diamant and Staff for the Immediate replied and Answer my Medical Need. Thank you...

Sohail Tiwana

The physician was very professional and considerate. The reception staff was very helpful. On the first day of check up. I was done within 02 hours, again visited for a test, and it took less than an hour. Very cozy, neat and clean environment. I felt very comfortable. I visited Clinic with an ear infection on Wednesday, August'05, 2020. I had an excruciating pain. Thear at reception was very kind, sympathetic and helpful, considering my condition, he got me an instant appointment with a general physician, Doctor Neel Patel, who was very professional, considerate, thoughtful and supportive. I forgot the name of the nurse, she was very caring and accommodating. I was in and out within 45 minutes. I have had worse experiences, but that visit was a complete package, from a receptionist, nurse to a doctor, I would give it a10/10 exposure. J'ai visité la clinique hier avec une otite. J'ai eu une douleur atroce. La réception était très gentille, sympathique et serviable, compte tenu de mon état, il m'a obtenu un rendez-vous instantané avec un médecin généraliste, le docteur Neel Patel, qui était très professionnel, attentionné, attentionné et solidaire. J'ai oublié le nom de l'infirmière, elle était très attentionnée et arrangeante. J'étais entré et sorti en 45 minutes. J'ai eu des expériences pires, mais cette visite était un package complet, d'une réceptionniste, d'une infirmière à un médecin, je lui donnerais une exposition de 10/10.

Vitalie Samoil

This walk-In clinic is clean and staff is highly organized. Take a number, wait, see a nurse after a doctor. Everybody were highly efficient: starting with secretary, nurse and doctor. This organisational model fit my expectations.

vinod patel

Dr is very helpful in this difficult time she calls up and listen to all that u have to say and prescribed medicine

Marzieh Ghiyasinasab

I was supposed to get the phone call appointment from an specialist but the doctor was a generalist and did not want to hear much about my problem. She said "I can not do anything for you by phone! (they don't accept patients in place).My question is why do you give phone appointments if you know you can not do anything? (I had explained my problem before getting the appointment. Also a nurse asked questions for triage.)

M S

I went for general check since I had headache and my left ear was in pain, I wasn't expecting that the DR has low level & rude he can't check 2 things in the same appointment. I'm just thinking how they hire him - (name will be down after I check it )- WE go to this places since we have no choice bad overall it's like just business not medical place. Very bad services no efficiency not recommended.

The Sibayan Tres Marias

The receptionist is very accomodating. The doctors are very helpful and very nice. Highly recommended!

Angelo

The worst clinic I've ever been to. I've never seen an office so disorganized. I would give it 0 stars, but it won't let me. The first time I went here, have an appointment given to me by one of the secretaries. When I arrived that day, they told me it was for the following day. Also, one of the doctors was asking the secretaries for an important paper that he's looking for, from 2 or 3 months prior. It looks like the secretaries just barely graduated from school and are very lost at work.

Dylan Place

This was the best experience with a clinique medicale I've had in Montreal. Rather than a web of automated menus that result in dead ends or refer the patient to resources that no longer exist, Diamant's personnel were human and alive, and offered courteous, kind service when I was in medical trouble. I am so very grateful they were there for me. Thank you so much, CMD! You are a bright light in the strange fog we're in. -Dylan

Joe Rosario

One of the worst clinics in Montreal. They just want to male money dealing with the highest number of patients possible. This means big waiting time and a 10 minutes consultations that doesn’t solve anything. Don’t waste your time.

zak Blog

My experience was good and doctor Was helpful and friendly thanks

Hengameh Mahdavi

I went to the Gynaecologist doctor over there and the doctor peeled me off like a carrot to take a biopsy , which was very unpleasant,from the cervix of the uterus on 14 June! Up to now , I have got no results, no answer and today 18 October 2021 ,when I went there and asked for the result of the biopsy , nobody could find any report result of the biopsy!!! This is sad and disappointing and unforgivable! I had Iron deficiency and after 4 months taking Iron pills , I still have Iron deficiency! There was nobody to help me and the next appointment with the gynaecologist is a month and a half apart from today which is 18 October. The doctor Was supposed to prescribe me a medication after he make sure that I do have a cancer, but there was no follow up!!!????

Mo Baasel

This clinique is NOT walk-in clinique and does not accept new patients

Amelia B

After being rudely turned away from the Herzl walk-in clinic, I went to see them and even though they were packed to the rim the team made the tome to see me and make sure I was able to get the medications I needed to get better. I highly recommend them to anyone that needs help.

Rashedul Islam

New look in every sector in this time appreciated. I personally like their different ways of communication and as long as they keep this. People who come here are sick and showing them a little care with smile makes big difference. I am happy till now and wish to be a happiest one with their service. Wish them all the best for their journey.

Bayo Ner

Now this should be a zero start clinic. I had an appointment set up 6 months ago. Went there half an hour prior and ended up waiting one and half hour past my appointment. Finally decided to leave. The reception literally told just wait another 5 minutes and if they didn’t call you, leave. I hope they encounter the same situation once at least so they can see how they reflect.

Elissa Abdi

Fast effecient and very professional, gave me a dermatologist appt in a couple of days.

W. Agus Salim

Clean place, profesional serve, nice staff, location down town, easy to acces the clinic.

Amit Singh Janagal

Dr was very good ... he checked me with paiteince. I asked Dr to give me a paper which shows I came here for check up.. he gave me and ask me to get it stamped from the front desk. I went there and the lady asked me for $25 for that paper. First I thought just for a paper I hv to pay $25 then I thought it's ok.. I took out my debit card then she said only Cash. I was with my 6 years old Son. I chose to leave without that paper. I just needed that to show in my ofc because I had to take leave that day. Thank you

Yemi's Kitchen

I wish I can give them zero star and they don't even deserve zero star. I went to the walk-in clinic for pregnancy test and I have a letter from RAMQ which states, related to any pregnancy case that the process should be free from any pay but the receptionist mistreated me, make me feel less than a human and she was trying to boss me around like I don't even read. Then I asked for a supervisor, another women come in disagreeing with the receptionist that she is not willing to speak to me. She do not even look like she likes her job. Finally, she came to me and she told me I can not see a doctor or I should pay 100ish $. For me it is not even about the money because this is an important part of my life which no money can buy but what really hurts me is how they mismanaged my case and disrespected me. All the women there does not even know what customer services mean.I worked as a customer service representative for more than 3 years and I know a good customer service when I see one and this one is horrible. While I was on a line I was taking a look at them and they don't even know the word "please".The worst sentence that she told me is to go to another clinic. This woman who they call a supervisor redirects people to another clinic to not do her job properly and she doesn't even understand what she was saying is contrary to what the RAMQ stated in the letter. She was taking away my right and she invaded my humanity. I know the health system around here sucks and I will not say don't go there because we don't really have much option because the medical sector is a joke but at least if you go there don't let them disrespect you and boss you around.

Belgarion Riva

Not sure what all the other reviews are about... I won't rate a medical office based on the reception... Were they abrupt? Sure. Did I receive medical attention? Yes. Was it efficient? Yes. 5/5

Reham Hussien

Receptionist is very rude, ignorant and she is the worst ever I think her name is Saeid and she is talking to people as if they are her servants. She REFUSED to give me an appointment with DR. Han although I told her I agreed with to have my tests and come back to him. She told her colleague to tell me that they do not have his schedule. I left the clinic determining not to come back. I do recommend that the management should get rid of her if they want to remain in business. She makes them lose clients as simply as that.

cindy bo

During the pandemic, we were looking for a doctor to see us. We were so happy that Diamant accepts walk in patient and assisted us in our medical concerns. The receptionist were polite and was looking into possible options to get hold of their doctor asap. Dr Han was amazing. He was really good and patient with us.

I S

I requested an appointment Online with a specialist doctor. A few hours later I received a call for a next day appointment on Sunday. I did not wait too much. I was pleased with the quality of the service.

Anish Balaji

Worst service ever. I made an appointment twice with Dr Nyugen. Except the nurse the doctor never called me. It was only a telephonic appointment. Went ahead and booked the appointment based on N Google reviews and now highly disappointed.

Adel Belkhiri

Very poor service .. I had a phone call appointment at 13.45 with the doctor but received their call at 16.24. I didn’t answer it because it is disrespectful towards patients to let them wait for 3 hours. Moreover, when you call the clinic nobody answers the phone. I don’t recommend it to anyone.

Florence Mawere

I had an online appointment with a GP, He gave me great service and addressed all my concerns and questions. Overall, I am satisfied with the Clinique's service from booking an appointment, triage and getting my medication in as much as it was done online.

Polina Grace Official

The absolute worst experience at a clinic I have ever had. Never mind the wait or the fact that they had NO machine to process the credit card (or any change even - once I got money from the ATM up the street in my ill state) , but the DOCTOR was concerningly uninformed and uneducated. The Romanian doctor who saw me was one of the worst and most absurd practitioners I have ever encountered. First of all , he boldly proclaimed to me that stress and health are unrelated things (which to any modern day educated physician or researcher is similar to saying that the Earth is flat), then he went on to concern himself more with that state of my skin than my viral linfection. I told him I had a rash from the antibiotics I had been prescribed at another clinic. And he said that, again, abtibiotics and skin are unrelated things and went on to convince me I had acne, meanwhile I NEVER had acne - I got the skin rash 3 days into the antibiotic treatment. This doctor is full of ridiculous conspiracies he seems to have invented on his own. And worst of all, while he gave me a useless referral to a dermatologist which I didn't ask for, he somehow refused to refer me to an Ear-Nose-Throat Specialist. He told me to just go home and drink hot milk. And joked about putting on weight from that. He was rude, completely uneducated and, worst of all, condescending. It was a complete waste of time seeing him. I honestly felt that a monkey could have examined me better than him. Overall, the treatment I received at this clinic was not only unacceptable, but it was deeply distributing. I worry for a patient with a more serious illness than mine coming in to see this doctor. AVOID. THIS. CLINIC.

Mohan Singh

Very quick answer by receptionist. Staff is very co-operative. Dr. appointment was on time. Dr. Awan is very ???? nice. I am fully satisfied.

SchoolBox -

worst experience they give me apointement to have a phone call with the doctor after 10 days of waiting with pain no call from the doctor they give me a second apointement after 3 days the nurse left a message that i will have a call then no call i tried to join them didnt work ... not serious place make me lose 13 days now my pain have doubled

Ana Luisa Vassoler

I'm since this morning trying to make an appointment to renew my prescription for high blood pressure pill but without success. The e-mail for the first try said that I should mention which medicine it was and the name of the doctor. I responded the e-mail with the information, nobody ever answered me. So I sent the form again with the information. Next e-mail told me to ask the pharmacy to fax the renewal request. I called the pharmacy and they faxed it right away. Again, no response. I called, and was informed that you are not doing renewal for prescriptions for chronic diseases, which is really weird for me because I've been doing the renewals at this same clinic with the same doctor during the whole pandemic, and even before. The person told me that the doctor was there and they were going to check and call me back. Never called back. Now nobody will even answer my calls. I'm not sure why I am meeting all this bureaucracy now. I clearly don't have a family doctor, I am trying to find one but it's obviously not that easy. I am really desperate and don't know what to do anymore.

Aurelia Tamasi

Went today to the walk-in clinic after many years. The experience was excellent. Very nice stuff (receptionists are very friendly and professionally), the nurse saw me in less than 5 min(very nice and efficient lady) from arrival and the lady doctor I saw was very competent and nice. Very effective also. I arrived around 9:00 am (rush hour in walk-in clinics) and I left in less than 1 h (saw nurse that did a urine test, took my blood pressure and the temperature and saw the doctor in this interval). The clinic is newly renovated and very clean. They were like 15 people in the waiting room. Overall the experience was great and from now on I know where to go to see a doctor. Thank you so much Diamant!

gabriel riopel

I spoke to doctor Long Phan on the phone. Telling him I had a really bad cough for almost 2 weeks. He told me to keep taking syrup and take another appoitment in one week?!? I felt treated like a number. Then, they never sent me the paper …

All in one

Easy reservation, Easy in getting your prescription, professional doctors .. Highly recommend

Ge MIIO

Customer service atrocious. The secretary spoke to me aggressively and rudely to the point I had to ask why she would speak to me like that. At first she directly refused to give me an appointment. I had to tell her I can't self-diagnose myself @_@ I've never seen something like this...smh….

Manmeet kaur

This is the worst clinic I have ever see . From receptionist to doctor have too much attitude. Waiting time is unlimited. No priority to the the person who come first , no washroom Nothing. I want to give rating in -5 Not recommended

Arte Studio Photo Video Montreal

Dr Truong has been serving me and my wife as our family doctor, he has always helped us to evaluate every situation as presented since we are all getting older its important to get great advice and action when needed, also during covid-19 he has taken the time to evaluate us which we are grateful, great Doctor and great Staff!! Johnny & Irma

E B

They do not offer walk-in without appointments like they say on their site.

Levar Owoyemi

The best thing about my experience is the service was fast. I was able to get a hold of someone at the clinic immediately, and schedule an appointment with a doctor. The doctor was very helpful, understanding, and prompt.

Gail Castillo

I wish I could give zero stars. 1) Secretaries behind the counter are incompetent and rude. They literally misplaced my file so I had to wait an extra 3 hours since they let people after me go first. I checked in at 8:10 AM and saw the doctor around 3:18 PM which is a complete waste of my day. They are far more interested in talking about their lives in their native language than helping people. 2) The doctor is also incompetent and arrived at 11:30 which is 3 hours after everyone checked in and completed the triage. Then he couldn't even prescribe me a test to see what's wrong with me and sent me to another doctor. Also, he decided to go on a 40 minute break before seeing me while I've been there since 8 AM and I haven't eaten yet. 3) The only redeeming quality of this place is the nurse. She was efficient and hardworking, overseeing every patient and their symptoms beforehand. What's funny is the nurse would spend more time with each patient than the doctor yet each patient didn't have to wait that long to see her.

MyLinh T.

Taking an appointment online was super easy and the staff was very friendly on the phone and on site. Very happy that I gave this clinique a try. The wait at the clinique for blood tests was also very little! :)

Tee Keita

Worse clinic ever. Saïda behind the counter is EXTREMELY rude and don’t seem like she likes her job. Can somebody please tell me why she still works there? People are calling and she puts them on speaker. We don’t need to hear people’s private medical condition. This is against confidentiality and I am looking to file a complain to the administration of this clinic because these type of people shouldn’t work there.

Betty

The best service ever. I’m very happy and Lucky to find such a great clinic

Fatema Yeasmeen

My doctor was so cooperative. Happy to found her.overall clinics emplyees are nice.

Zaigham Majeed

went there 5 weeks ago for back pain they asked for X ray i did same day . from that day till now no answer from Clinique Waiting waiting and in pain really Disappointed called them 3 time they said they dont have Results yet dam

Animesh Ghose

I went there to consult with Dr Neel Patel for a problem on my leg. They did not consume extra time or did not bury me with unnecessary test. I love the professionalism of the team along with the Dr Neel. Dr Neel was very diligent and knowledgeable person. He explained everything so well. Hope to see him again if I need to make another visit there.

Azmat Kamal

I know it's covid but the appointment time was given by me was not fulfilled

Raffi F

This clinic is wonderful! Newly renovated & expanded as well. Dr. Arif Ali Awan is a shining example of what all physicians should strive for. His professional, consultative and educational approach to healthcare is appreciated as well as his attention to detail. Dr Awan takes his time to properly review his patients files before seeing them, this creates an impressive level of familiarity with each case. Although I am thankful that I am healthy, if God forbid I am sick and need a doctor, Dr Awan is on my speed dial. I cannot sing his praises enough. The other staff at the clinic is pleasant as well, and they have recently expanded to offer an in house test centre as well. I fully endorse and reccomend using Clinic Diamant for all your healthcare needs. This is a clean, modern, and professional clinic. Keep up the great work guys! Sincerely, -Raphael Farkas

Julia Iraheta

Doctors are super nice and they work hard. Receptionists on the other side, are very rude, they don't like been ask questions and wont even look at you when your talking to them. They treat you like you are annoying them. With time they are getting worse. Its like a requirement for front desk is being rude!

Reenu Soni

I am international student in Canada, took appointment with doctor with $150. He gave me medicine which I couldn't take then at second day I made call to clinic about change medicine they were asking to pay again for appointment. I convinced them and then got telephonic appointment with doctor. Doctor told me to visit ENT . I told to them that I need this thing in written note because my insurance policy says first visit general doctor if he says visit specialist only then you can. From last one month I am making calls to them to send written note but still didn't get. May be I will have to pay again for this written note.. very disappointing

Chris K

It is a good clinic. Inside is very clean, modern and spotless but the outside decor in the actual building resembles a building that has "seen better days." The clinic staff were very helpful. Dr. Ngyuen was very helpful. It looks like they are under a heavy workload, as I was the 2nd one in line and I got there 1.5 hours before they opened, within 15-minutes of open there were no chairs left. Thanks.

Murtee Taigbailee

Wonderful clinic to visit as a new comer in Montreal...nice workers and meeting with your doctor it’s not difficult!

Arlo Pecolados

Excellent service by all their staff from secretaries all the way to the Doctor by replying immediately to your concern. Very much appreciated your services. Please continue doing the excellent job especially with this pandemic time. God bless you all!!

A Agh

Only giving two stars because the wait for the doctor was short and the doctor was nice. The reception though....I was standing infront of them waiting for a paper that one of them had right infront of her , while two of them were engaged in an irrelevant conversation about their lives. They were speaking their native language most of the time. Very unprofessional. I am very sick , I can't stand and wait for their conversation to be over.

Tatiana Rivas

I went on a Saturday and the recepcionist charge me before consultation and she was very rude, I had a throat infection and felt really bad I noticed the Dr was inexperienced and he said that I was fine. I left the clinic so mad because they only care about the money not the patients

Amit S.

Changing my rating now. The newly renovated space is good. The doctor listened carefully all my problems and helped to proceed further. Please keep up the good work so we all have the trust on you.

Elizabeth Tan

The staff are accommodating and very helpful.God bless

Maral Atar-Naji

I had a blood test appointment which was prescribed by the docotor at clinic Diamant. First my appointment was postponed by one week on the automatic system without them confirming with me . Then the worse is the day of my appointment the …

Natalie Machado

Yes, the waiting is a bit long but that is pretty much for any last minute appointments, anywhere you go. The staff was friendly, and the complaints about them being rude are mostly because they are tired. There is a great amount of patients all day long and some of them are not very understanding towards the rules in a walk in clinic. My appointment itself was great, and Dr. Cormier was a sweetheart, very professional and interested.

eric gene Pohanda

I had an appointment for telephone call 7 january 2021 around 3 pm, nobody called. Wrote email didnt get reply, called nobody answered.

Evgeny Slavkov

First time visit at the clinic and I am impressed. The front desk girls, the waiting room, the timing - excellent! My appointment was with Dr. Fahmy, the Urologist. Have no words to express my satisfaction from the consultation. Not too many doctors can combine the professional knowledge with nice personality and ability to explain medical terms with easy to understand words. He is a doctor who clears confusion and doubt with logic and expertise. Thank you Dr. Fahmy!

Fahimeh Mostofi

thanks a lot for making an appointment for me quickly when I needed to see a Doctor urgently and no other clinic was available. the Doctor, the nurse and the staff were very friendly and professional. thank you.

Sharath Karthik

They just provide an OK service...sometimes they don’t properly schedule appointments with doctors unless you push them. But overall they are OK

Dayana Namasivayam

It's a beautiful clinique however the customer service is really bad. I had to return several times for the same issue as the doctor had to leave and the doctor doesn't handle patients who has anxiety. Not happy with the service as this information could be given the first time I went so I could have avoided returning 3 times to see a doctor. The receptionist has no empathy.

Savitha Mahadevan

Worst experience ever . Highly not recommended . Just dislike in terms of the secretary who seems like a philipina. I don’t know her name . But her attitude and approach made me feel very discomfortable. Hope they change the receptionist.

Zulfikar Murji

The clinic is really well maintained, and the care given by the admin and medical staff is exemplary.

elhadj128 elhadj

First time in the clinic The stuff are very kind and professionally the doctor she was great I didn't wait too long I would recommend it for everybody . Thanks

Cynthia Lafleur

Use another clinic. We took an appointment with a receptionist that wasn't in the mood to work and forced it to be an appointment over the phone and then never received a call because the appointment wasn't booked right. If someone has an emergency they have to rely of on their terrible receptionists, one which barely speaks English. Their receptionists think all high and mighty of themselves but I hope management shows them they are disposable and that respect goes a long way in the industry especially where health care is concerned.

Faruq Abdullah

First of all , I would like to tell about the receptionist, they all were very helpful in getting me the appointment since it was my first time with clinique diamant . Secondly my doctor was Saleh Ramy . He asked me about my problems nicely and gave me an xray and asked me to do it and than see him again . Overall very good experience with this clinique .

Sp mor

I was there to help someone with refugee id . reach there at 8.30 took the no and waited untill 9.50 am . goes to counter with them ask receptionist to see the doctor as soon see the medical id she says come tomorrow we r full for the day if u r full for the day why u giving no too wait . too rude hope the office fix this problem . wasted my working day for nothing to see ignorant staff.

Pearl Montoute

I have been a client of Clinic Diamant for 16 years now and I will not be leaving any time soon. The receptionists are respectful and very professional. If you call the clinic and have to leave a message, rest assured that you will receive a call back by the end of the day. Most of the time though, the receptionist answers the call and are respectful and I always get answers to my questions. A few minutes prior to my scheduled telephone appointment with my physician. The Clinic Nurse calls me in order to conduct a pre appointment assessment. I get to tell her my situation and how I am feeling. Therefore coming into our appointment, my physician has prior knowledge of my situation is ready and mentally prepared to address it. It also means that nothing gets missed. My physician addresses my complaints efficiently, listens to me, takes my complaints seriously, takes appropriate measures to address my situation and if needed refers me to the appropriate specialist and/or test. Pearl

Suleiman Dawoud

I made x-ray since one month and no body call me to tell me the result if i have problem or not

RK P

I called to solve one problem of prescription of my parents. The secretary was not able to listen the problem and put the phone on hold, after waiting a long on hold I tried with another line and another receptionist or the same one, not sure came on line but had a same situation. I asked their name to find out why they behave like this and they refuse to give their name, after have to spoke with the supervisor and explained the situation. They don't understand the importance of the patients needs, I think...

Helen Rojas

Thank you so much Clinique Médicale Diamant , I highly appreciated your services thru over the phone consultation with Dr Patel, I got my medication that I needed on time even though we are in quarantine but we received our prescription infront of our door. Thank you, thank you so much. Thank you so much Dr Patel, I highly appreciated your service. God bless you all.

Caitlin Kont

Came to the clinic this morning , Very welcoming receptionist, she was sooo nice. Overall I am very satisfied by service I received.

Amirhossein Ahmadi

The staff behind the reception desk are horribly impolite, they don't see you, they don't answer you and on the phone it is even worse. All these aside, I went there once, I had the pleasure to be visited by Dr. Yao Han, I especially want to thank him for being a great listener, a great physician. Thank you Doctor.

Next stop, fear

Not fast very slow. Sarcastic doctor who took the way I was feeling and made it into a joke. Very unprofessional do not recommend going here.

Moledina Azim

My mother got her appointment very fast and the suivi of her dossier was taken care . i will tell that to all my freinds about the service . Thank you Mr Azim son of Mrs Nasser bhoo Gulbanu

moose loose

Receptionist was doing her best, doctor Long phan nguyen completely useless, very poor service, wouldn’t spend more than 2 minutes with you...worst clinic ever

Anojah Govindapillai

For those going to vaccines for a trip. Visit your CLSC and find out the vaccines they cover and then go to a travel clinic. This placed charged me for Hep A and Diphtheria when it should've been covered with the medical card. Had i went to visit my doctor first I would've known and would've never paid for it. When I called, the lady told me this is a travel clinic and they charge for everything and that if I want it to be covered then I should've went to the CLSC. So disappointed. If the nurse who gave the vaccines had atleast told me, then I would've gotten them with my doctor's. Really disappointed.

Mathieu Cha

They did not keep me waiting one bit and the services were provided with kindness.

Evelyn Ford

Always to my rescue .My Doctor has a kind heart and the reception so good as well.I can't complain.

Mon P

Honestly the worst clinic in town! Do not waste your time going here, you're better off waiting in the ER... This place does'nt even deserve a 1 star.

Feng Jie Yang

the services are good and the doctors are nice

Holger Pausch

Do I think I got excellent medical care in the Clinique Medicale Diamant? The answer is yes, without a shadow of a doubt, considering my doctor and the professional environment.

Emille Law

Rude receptionist. I was told to call the clinic 2 hours after my set appointment time if a doctor hadn't called me yet. I called after 2 hours and the receptionist told me it can take all day for the doctor to call me, even though I booked an appointment at a specific time. Why would they tell me to call after 2 hours then? Waist of my time and now I have to find a walk in clinic last minute.

Aurelia Castaño

the secretaries from the office 201 or 204 hang up the phone in so rude way when you call there for information, they do not take the messages for the bureau 206 neither, always they say "call tomorrow because the secretary is not here" even if is an emergency... You may call every day and it will be the same. (The clinic has just one telephone line for all offices) some times?....often! (the secretaries), they take a very arrogant attitude, acting like giving you a charity. It is most important for them to talk each other than provide the service to the people. I am not a new client, I have been 10 years with that clinic, always the service was average but since they moved from Bois de Bologne to Côte des Neiges.... The service is getting worst! The place is so small and looks messy, now I feel that is more important the watch than the patient health. My family doctor seemed before more relaxed and minded, now he looks in a hurry. I repeat, I am not a new patient, and only until now I am complaining because before I had no problems, the clinic was at first in the Boulevard de la Sainte Croix, then In Clinique Bois de Bolougne (Henry Bourassa) and now in Cote des Neiges. I have reasons to say what I am saying. THIS IS AN UPDATE service is a lot better, the change of location seems to positively affect the staff; more efficient and kind, until now no complains... SECOND UPDATE Good service, my family doctor is kind and ready to listen, the by phone consultation was easy and kind from him, good communication, his secretary was efficient and the nurse that was preparing the consultation few minutes before i had to talk with the doctor, was sympathetic, so…. There is an improvement in!!

Edgar Jacob

Doctors and their desk assistants were nice and respectful. Quick service and accommodating!

Cyrus Dehqan

I recommend diamant clinic beacuse of their professional services and great team. I had an appointment with Dr. Kazemi he really care about his patients and committed to his job. Thank you guys

Azim Moledina

My mother and me had an appointment at the Clinique Medicale Diamant , my mother to see an ORL and me , the genraliste . The clinique is on 4 th floor and the decor is beautiful and clear and the receptioniste are very polite . We were satisfy for the service given by the two doctor. I advice people to use the service of the Clinique Medicale Diamant .

ANNA MATTEI

Recently used the services of Clinique Diamant for the first time and was very impressed with the quality and efficiency of services provided by all the professionals (doctor, nurses) and admin staff. Testing and follow-up were all done on a timely basis.

Jorge Santacruz

The first day the assistant gave me excellent information.In the afternoon I went to the doctor firstly one person took my blood pressure,temperature,asked about medicaments that I take .After this the doctor asked about my symptoms without review my throat ,bronchus and lungs ..She told me that was a virus ,I explained that in the past I had a pneumonia and finally ordered an chest Rx .I took this Rx and another excellent doctor reviewed perfectly asked a lot of thinks and told me that lungs are clean but ordered one throat exam and the results are going to be ready in 4 days .If there is a trouble the doctor is going to call me ,if not there is no problem. My qualification is 4 ,all excellent except the first doctor.Thanks a lot for your service

Benoit Paquette

I called the clinic because i made a ct scan a month ago. I am having pain and doctor think it maybe cancer. So i wanted to know if they have received it . The receptionist told me sorry sir we cannot tell you if we received it . I said i may have cancer and she says we wont leave you like this somebody will called you if there’s something wrong. Unbelievable bad service its making nut to have the results its not a way to treat patients

Mdslzy

I had a good experience at the clinique. The place is nice and the service was very efficient. Came in Saturday morning. Talked with the receptionist and was scheduled to come in later in the day to see the doctor. I waited about 20 min before I saw the doctor. Solved my problem. Thank you.

Diego Solano

My mother is in Canada with no insurance so we needed a consultation, the secretary told me to pay in advance, and after paying she tells me that the consultation is on the phone, if she would have told me this before paying I wouldn't have accepted (first alarm sign). In the afternoon, the nurse called me to hear about the symptoms and all the story; a few hours later the doctor called me to prescribe an antibiotic because according to him it was a virus, and this would improve everything. Mind you, he arrived to this diagnostic without even seeing the patient, I don't know about you but I have never in my life seen a doctor make a diagnosis without seeing the patient and at least doing a physical exam. Now we lost 150$ and to see my mother again (on the phone obviously), he wants of course to get more money, never again to this Clinic. UPDATE: a week ago they offered me to see my mother in person, but then today they told me that since it’s Corona Virus symptoms (???) they cannot risk it so they have to do it by the phone, it shows you the level of knowledge in this clinic. Obviously, this is not Corona virus, as she has been here for 3+ months and none of the dwellers of the same apartment have any symptoms, what a rip-off

Uy Sokharumany

The most terrible service I have met so far. I have to call 5 times to get an appointment. The secretary was very arrogant on the phone and asked to call back for 5 times.

iddoub taha

Worse clinic ever! They made me loose a whole day waiting for a 2 minutes consultation. They treat you like a number a give you the minimum care possible. Very cold people and zero humanity

MARITES OCHINANG

service was fast. very nice secretary i messed called from the Dr i ask how to call back she give me another appointment with the time and day perfect to me.and very nice nurse asking some questions. Dr is very nice give you fast medication and appointment to see Dr. Thank you to diamant clinic for good service .????????????

PRATHEEPKUMAR P

I have got a nice experience. Good attitude , consulted doctor Dr.Ramy Was excellent and having a gentleman behavior. I have a suggestion regarding the fees is little bit expensive for the medical report.

Alex Yulyul

Had an appointment with Dr Yao Han. He carefully listened and suggested the next course of actions. Clinic itself is also well organised.

Mehak Rai

I really like this clinic the waiting is not long . If the waiting is more then 2 hours they allow you to leave and come back. the stuff is really nice . the clinic is really clean and the doctors are super nice! I recommend FOR SURE

Mazen K

I came in late Monday evening without an appointment and didn't wait very long for my turn in the queue. The receptionist was helpful, and the doctor was great. It was a very positive experience

Sam Woolmer

I booked an appintemrnt with Bonjour Sante for my girlfriend who had been in a cycling accident. When she got to the clinic and saw the doc, he told her he couldnt treat her because she hot hit by a car and he does not treat people wuo got hit by cars and to go see someone else. That was it. So infuriating. She is injured and the person who could help her says no "go see someone else". Needles to say we are reporting him to the college des medecins.

Agash Nesan

5885 cote de neige Clinic diamant is a 10/10 i've been coming here since 2008 i hope this clinic grow bigger and bigger very clean good staffs best doctors ... but dont go to the other clinic its also the same name as this 5512 clinic diamant that on is a no for me .... i recommend 5885 clinic diamant.

Marlene Takefman

I had an apt for a follow up with Dr. Vu, she solved my issue and was very professional and attentive to me. I would definitely go back there

Chris Ger

My wife was waiting for phone consultation today with Dr.Long Nguyen. He was patient and answered her concerns and said receptionist will send email for her referrals in a day or 2. Well it was done in minutes, very impressed with the clinic as things a hard right now with the pandemic, but they are doing their best! 5 stars!

Venika Mor

Very clean clinic and nice staffs. Dr. Kazemi is great. He is one of the best at Montreal.

King

The clinic was very nicely lit and clean. The doctor is knowledgeable and respectable. We went to the Jewish emergency that morning and was redirected to this clinic. Got an appointment on the same day, in and out in no time. All our needs and questions were met.

Emma

Awful clinic. They refused to book me an appointment despite it clearly being urgent.

subena kanapathipillai

Yes this clinic 5885 is better way better friendly staff and doctors. But the other one is a terrible experience 5512 diamant.We need more clinic like this .

Maria L

Did a phone appointment. Got a triage call from a nurse first a few hours before then the doctor called me. Asked questions, we talked and then send mu note directly too ok my pharmacist. Thorough, quick, and very nice personnel over the phone.

MD.ALAUZZAMAN KAZI

In this pandemic Covid-19 Diamant Medical clinic doing their best service as possible to patients. We all must grateful to them. May God bless them all with secure & safe long life,A'meen.

Kumar As

Good experience, no waiting. Suggest to take prior appointments. However I had difficulty finding the place especially the floor but otherwise it was ok.

nena cordero

I was my appointment last 10 of April with the clinique Medicale Diamant the nurse evaluated my skin problem and ask me to get Picture and send it to them but it was not succesfully when I sent r my picture and I was not able to talk to the Doctor its been harder. But i dont know what will be my next moved do I need again book for another appoinment?

Henry Fleming

Service was good and Dr. Is sending me for blood tests. I assume he will call me to see him when he gets the results. I am going to the JGH on Oct. 2nd for blood tests.

Amina Chark

It's the second time I visit clinic Diamant, and I consider my experience in the clinic as positive. I was attended to in a friendly manner . The receptionists are understanding and friendly though ,sometimes, some of them forget to smile due to the pressure when the clinic exceeds it's capacity, and they have to refuse patients. It's understandable, though.

Alan Demir

I came for the walk in clinic. It was very busy when I arrived but I was still able to be seen within an hour of arriving. I found the staff, nurses and doctors very helpful and patient considering how busy the place was. Thanks Clinique Diamant!

Sonia Maharjan

Need to wait for long time almost the whole day. I took my child for pain in ear and along with pain she waited there for the whole day. Her face changed in pain oh my goodness....but they let us wait almost the whole day and the doctor too like uff ....

Bassel Samad

Received a systematic voice call at 3:15 AM on my home phone to let me know that moving forward I can book appointments at cliniquediamant.com…. Are you serious??? You woke up the entire family for this… can’t it wait??? Please remove my phone from your database. I will never use your service anymore!

Ahmad al-shbool

The receptionist asked all who do not have medical card to leave as no more space left. I am wondering what is the relationship between being sick to have a medical service and the card you have. As a human, I apologize for all of these people.

chinedu ngozi

I like the prompt response of the staffs of this clinic, everything about them is clean, quick and efficient, no delays.

Eugenia Moudilos

The doctor I met with was very kind and service was very quick. The receptionist, however, is quite a treat. She will ignore you while she takes a personal call and tell you to wait on the side and she will get to you. Then, she will proceed to ignore you while helping the client that came in after you with the later appointment. A treat! Be sure to announce yourself and stand right in front of her just in case she forgets you came in.

Vesela Blaszczyk

My tests results from my thyreoid ultrasound, for which I had waited 4 months, were lost and never found. Nobody cared about them. For my biggest surprise my dauhter's blood test results were also lost. She was told to wait until somebody called her. I am sure that nobody will bother looking for them. We lost more than a couple of days each and we waited for more than 3 months each.We both have conditions that must be followed but all our efforts went in vain.

Rashid Baig

The CDL after testing my blood pointed out some abnormalities. To address I visited the clinic but the doctor could not satisfy me although he pointed out that this abnormality is due to the side effects of current medicines but he repeated same medicines which I am taking for last couple of years.

Benito Ishimwe Gakire

in the midist of the pandemic; they were able to get me a quick phone appointment even tho didn't have a record with them before

Sylvie Nault

I had a medical emergency, severe skin infection, and needed to speak/videoconference with a physician. I called on Sunday and promptly got a call back on Monday morning to schedule a teleconference with Dr. Truong. I sent him pictures of my injured limbs (I had been prescribed antibiotics 2 days before) and doubting my previous diagnosis, he send me a prescription to go to the emergency. Sure enough, at the Jewish Hospital ER, blood tests revealed that I had no infection, that the severe oedema was most probably caused by heart troubles. So now I am waiting for an cardiac echo appointment at the Jewish. Thank you doctor Truong for your acumen and great listening skills, please advise if you are still taking patients! Gratefully, Sylvie Nault

Jawed Rehmani

Thank you so very much for your reply. Very nice person ( the Nurse) she call me & ask me some question & the Dr call me. Very nice & humble. & send me the Medicine. Thank you for your service. Bravo.

corazon meer

Your doctor's are responding quickly to patients who needs immediate attention... Deep inside they understand how the patient feelswhenthey are sick...they don't make us wait... Thank you Diamant clinic team for being kind to people

Inderjit Sandhu

Doctors and staff are very professional and helpful

Mischa Hecter

Efficient walk-in clinic. Good alternative for minor urgencies instead of ER. Open during weekends too. The decor is renovated and has nice paintings. Receptionists are good at offering options. Cons: The reception area is in the open therefore, it is (sometimes) difficult not to hear confidential information about patients. However, a receptionist should not give her opinion out loud on “how this girl [a patient who had just left] came with gastro just get a medical bill.” This is unprofessional and unacceptable. Also, receptionists could be more polite and welcome patients with a warmer greeting. This is my 2nd visit. Would recommend nonetheless.

Vincent Dupré-Durant

First time in a clinic sans rendez-vous we get there around 10h and get an appointment for 13h30 so we come back at 13h just to be sure we don't miss the doctor but we waited 3h before actually seeing him. During our 3h wait, the receptionnists seemed so disrespectful to everyone we saw. The receptionnist from my doctor doesnt want to give any specialised professionals names even if it was suggested by the doctor to ask the receptionnist. Its like the doctor tells you to go see a specialised doctor and tells you to ask the receptionnist and then the receptionnist says search one and good luck i don't know anyone. So we don't bother more and leave for the test at the hospital. And then at the hospital they tell us that it's the wrong gender written on the paper and we have to go back to deal with the receptionnists that we saw for 3h being rude. Lucky us we have to go back and have the full rudeness service you would think of, yelling to wait, telling us they dont have specialised doctor to refer, and when they realised they made a mistake not even one sorry for the rudeness. If you have a choice take the other clinic.

Jackai M.

I needed medical advice and was scheduled an appointment with a very good physician who gave me helpful information to make the right decision based on his experiences on the job.

Jane Cataloctocan

Had a bad experience in this clinic. I walked in to get a medical certificate. They took my info and asked me to pay $60 then told me to wait. After a while somebody took my blood pressure then told me to wait again. After an hour of waiting, the doctor called me and asked me about my purpose and then she said that she cannot give me a medical certificate because she didn't know me and it's my 1st time and she can't say that i am fit to drive. Then i went to the lady in the registration counter and i told her that the doctor didn't give me a medical certificate then the lady said "you need to see the doctor again and pay another fee for the medical certificate because the $60 that you paid is only for the form". WTH! A total waste of time, money and effort!

Fatemeh Salehianmatikolaie

I very much recommend Dr Kazemi. I got consultations from him 3 times. He seemed to me very much committed in his profession. In the last two months of desperately looking for a doctor, I only saw him caring and professionally acting toward my problem.

Marija

Great service! Very fast and efficient. Everyone was very nice, from the secretary to the doctors. Doctors were very attentive and hard working. I've never had such a pleasant and amazing service at any other clinic. Keep up the great work!

Mohsen

I had the exact opposite experience in this clinic. The receptionists and nurses were all fine and even though there was a bit of a language barrier the nurse really tried to understand my symptoms. But the lady doctor in the first room kept me waiting in her room for at least 20 mins before she comes in, and when she did and I started to explain my symptoms she just asked me explain the core problem and come back another day for other stuff. Then continued to complain that they are so busy while she was joking and laughing when patients were waiting for her. Embarrassing

A Rudani

Quick response and excellent service. Friendly staff experienced team of doctors!

Helen Wolfe

Thank you to Dr. Long for your help and for referring me to a Dermatologist. Great staff. Everyone was on time with the phone calls. Amazing!