Reviews of MyDoctor Now - Walk-in Clinic & Telehealth Assessments (Doctor)

Ryan T

Fast and efficient. For minor issues I would for sure recommend

Brittany S

Highly recommend! Conveniently located at Wharncliffe/Oxford, I went to MyDoctor Now, without an appointment, as a walk-in patient. I was greeted by friendly and informative front desk staff. After filling out some brief paperwork, I was seen by a nurse within 10 minutes. She addressed my concerns and did a physical assessment. We then spoke to a friendly physician via the Ontario Telemedicine Network who read over the nurse's notes and made a diagnosis. I will be returning in the future for my healthcare needs. Thanks!

Alexander Paquette

Easy to get in and one of the fastest times I have ever been in and out of a clinic. I would recommend this over other clinics in London.

J

great services. Friendly

Denise Brill

Dr Ibrahimis caringcompassionate and knowledgeable

Dustin

This is the standard on how service should be during this time.

Stephanie Samuels

The nursing and front desk staff were incredible and answered all of my questions. The idea of having a doctor Skype in is great in theory but unfortunately the doctor doesn’t provide much time to patients. After being called back due after a test, the doctor called, started talking right away very quickly and then hung up. No time for me to confirm I understood what she was saying or any questions. Only giving 4 stars due to the amazing staff in the clinic.

Gavin M

From what I've heard it is good (family & friends)

Lisa McY

They've always been quick, safe and efficient.

C

Poor time management, expect to wait 3-5 times longer than the girl at the desk says. I booked an appointment for 11:15 am and showed up at 11:10, upon arrival I was told it wouldn't be longer than a 10 min wait. It is now 11:45 (30 min past the start time) and I am still waiting, was just told that it could be another 45 minutes. I hope this fully illustrates the frustration and anger I am experiencing due to this poorly functioning office. Very Disappointed.

Brianna Bos

Great service , quick in and out, friendly staff.

itsciencefreak1

I was in to have stitches removed from a previous injury. The staff were friendly, the nurses very professional. I did make an appointment ahead of time and had less than a 5 minute wait after I completed my paperwork. Using OTN was a bit weird feeling at first, but for something as simple as stitch removal when I don't have a doctor in London, this was an excellent alternative. My only complaint is the paid parking, but in all fairness, there are fewer and fewer places in the city with free parking, so I can complain about it, but it is what it is.

Enje Kerikes

I give it five stars for the only good doctor there Dr. Seidman. She is amazing and treats her patients so well. Other doctors were cold and bed side manner was out the window. Also the speed of my appointments are wonderful. No long wait times.

Sandi Harvey

MyDoctor has given me hope for a better health. Since I met with this one Doctor, she is amazing. I received better treatment, she gets me what I need that is important to my health. The Staff at MyDoctor are the pivotal people behind the scenes who link you to your appointments. They are very friendly and they listen to you. Thank you MyDoctor for being there.

Jessica H

I was misdiagnosed and the repercussions have been severe. I recommend you go to a clinic where there is a doctor on site and not via webcam. Your health is simply too important, it's not worth the risk.

Jo-Ellen Ellis

Took an hour and a half to speak to a doctor for literally less than one minute for a prescription renewal. Unlike advertised online and within the building this took 6 times longer than advertised. Only positive was that the staff was kind.

S

My daughter received substandard care at this facility, she left in tears. Her concerns were not meet, she was not given the patient's right to speak and the Dr hung up on her. She was told there was nothing on her throat and it was just food. I called to speak with the manager but only received voicemail. I believe it is the duty of a manager of a medical facility to check VM during open hours no matter the day of the week. I called again the next day to get her VM again!!!! I did leave my name at the beginning of each message and again at the end and I did share my opinion that a manager representing a clinic should retrieve messages. Well....I got a call back, a VM and when I called back the manager was RUDE. She told me that she didn't work weekends. I knew the conversation wasn't going to go well with her tone and I asked for her to stop speaking to me in that manner and asked for the owner and her full name. She told me she was the owner and to get on with what my issue was. I asked again for her full name and for her to stop talking me in the tone she was. She hung up the phone. Someone in her position in the medical field has the responsibility and duty to listen, period. No matter how upset the person is, because when it comes to the medical field, emotions are usually at their highest. In this case, i just wanted to share our experience and to perhaps help this clinic improve their practice but it's obvious that she doesn't care. Not checking VM left for the owner / manager because she doesn't work weekends and hanging up on concerned family of patients says it all. DO NOT GO HERE!!!!! My pictures of my daughter's throat and the voicemail left for me won't post for some reason - too bad. I am very confident I will receive a response that is all nice and publicly suitable!! Or maybe not with this owner.

Graydon Ralf

Booked an appointment. They didn't call me when scheduled. I called back to see why and the said the didn't get the photo I attached to the form. Could have called me on time and had me sent it, but decided to skip me instead. Wasted my time.

FabricBuddy

good

Nikki B

Great nursing staff and receptionists, but the doctor consult was very impersonal, and did not confront any of my needs. Also - I received a referral for a specialist, and it's been 3 weeks and it has yet to be sent to the doctor.

x y

Good and reliable doctors I was able to get treated for my migrane. I recommend this place for everyone

Josh G

My visit was very efficient. I needed a refill for a prescription. Provided all my information to the nurse who then informed the doctor. Doctor called and verified everything which did not take very long.

Jillian Best

My experience with myDoctor now was fast and professional

Steff Richman

So fast! I’ve never waited more than 15 minutes and the doctors I ‘Skype’ with are always super professional and helpful. This is the only walk in I go to now. ????

Noreen Lalani

Had a decent experience. Received appropriate guidance and medication. One of the few good clinics over London.

June Knebel

It's Great For London

Andrew “Nova”

Always hear positive things from friends - highly recommended

Mr. Melon

Amazing customer service and very personal and would recommend!

Ambrosia “Babez”

called for referral to dermatologist. when doctor N. ibrahim called from MDN, she asked if i had 1 in mind already so i gave the name of 1 that i have good history with, just been so long needed new ref. the MDN doctor said the derm's office was "on their list" & thats where she'd send me, no problem. yet some other place calls me saying she referred me there. ive never heard of this derm before & the location is way on the other side of town when i have no vehicle to get there . i dont understand why she even asked where i wanted to go if she wasnt going to send me there

Zohreh Ghorbani

If you are in pain, just go anywhere but this one. ????

Darkness Shining Brightly

I posted 1 star because I was essentially turned away w/o any help or medication because the dr( whom I waited for over an hr for ,in an extremely uncomfortable and bright fluorescent lighted room) thought I needed more professional help. I was experiencing some kind of panic attack but it didnt matter to her. I still have not found a personal doctor or recieved any treatment/diagnosis. So I felt pushed aside basically.

Jon Parsons

Terrible service refer you to some doctor does not even understand English & is very rude worst service ever they should not be dealing with sick people as there priority is to just get the money they do not care about you & are very rude. I am disgusted but what do you expect from the garbage

Marianne Spanics

Really great communication with the receptionist and quick callback from the doctor. This is the first time I’ve used an online doctor consultation/appointment service and I am really impressed with how well it went. It saved me from sitting hours in emerg or waiting to get in to see my own doctor. Very impressed overall.

nada barakat

Exelent love the place and very freindly

Grace Jeffery

I went in there thinking I'd be there 2 hours. To my surprise I was in and out within 20 mins. Receptionist and nurse were both extremely nice. I would definitely recommend.

Amber Taylor

Half the time I get shafted or ignored when I keep trying to book appointments. I was trying to get help for depression and left waiting months to hear from someone. Mental health needs to be more important to this establishment.

Akshay Patel

Nice clinic. Friendly staff.

Emily Toupin

Fast, friendly and super convenient!

Dina Storie

Even though the doctor was remotely viewed through a tv, the service was excellent. He immediately sent my son for X-rays. My son was then diagnosed with Lymphoma and has received excellent care through Victoria Hospital. Also, there was no wait time at the clinic.

Jamesson Creek

If your not taking people during the pandemic it might be nice to have that written somewhere outside so patrons do not pay for parking just to walk in to see it written inside on the door! Nowhere on the google search does it say about not seeing patients either it just says open...

Gerald Emery

My appointment was right on time so there was no waiting. My doctor was professional and had a plan to deal with my concern. My Doctor Now is my Doctor..5 star service from a 5 star Doctor. Thanks you, especially in these times.

Derek Roberts

The staff is super friendly and very knowledgeable. I was in and out within half an hour. Very efficient with an in house Lab, Xray clinic and Pharmacy.

Liz E

I’ve sent family here and regret it each time. They don’t apologize for staff treating you poorly and not doing everything they can to help as proper medical practitioners should. I was very concerned for my daughter’s well-being in terms of health after she was done at this clinic. They don’t care and just want to rush you out. Do not go here. Another thing to note: My daughter doesn’t display last name on google reviews and they claimed to have found a record of her appointment via her name from her google review. I find this highly suspicious. Wishing you all the best in bettering your services. You may need more empathetic nurses and doctors as a start, this especially applies to whomever is replying to these reviews.

Donna Waterhouse

Call was on time and the communication was clear.

Mar10 H.

Quick friendly professional, app done over screen if you go in. Only gripe pay parking? But everywhere seems to be doing that and I never pay anyway. Apps are so quick they don't have time to ticket me !

Kristina Kalergis

I cannot say enough good things about this place. I've been to this location a couple of times and the staff is unbelievably kind and friendly. Their telephone assessment option right now has also be straightforward and helpful.

Jason Enns

Went during open hours, office was closed. Glad i paid for parking.

Sarah Harmer

Such a great concept. Short wait. Helpful doctor. Kind nurse and administrative staff!! Great alternative to those waiting to find a family doc

Kathleen Reid

Waited 1h40 to speak to a condescending Dr, who tried to pass a GP issue on to my MS Dr whom I’m able to see ever 18 month. Left crying I was in so much pain and upset. Don’t waste your time... use the Maple app, be done in 5 min, speak to a Dr for $50 and have a note and prescription sent to pharmacy within 5 min from home. Having MS, this was one of the worst interactions I have EVER had with a doctors. Nurse and receptionist so kind. Biggest waste of my 2 hours. Still in pain and issue not solved. Dr needs manners and patient bedside manor skills. Total time was in there 1 h54, not 15 min. I wish I read the review prior to going to this clinic, I have a feeling the same negative comments are about the femal Dr I saw today, all express the same condescending and no bedside manner. It was a terrible feeling and experience and I have never, in 44 years left a doctors office in tears. With over 20 complaints about a female doctor I think maybe some investigation should be done on the clinics part. Please inform this Dr that 8/10 times a UTI/bladder infection isn’t detected in tests, and can be effect due to water intake or other things, but when symptoms are present Doctors should really understand negative tests don’t always mean the patient is LYING. If you didn’t learn anything in your 6 years at school google it.... it’s not uncommon. Went to urgent care to see a qualified Dr and found out there was an infection and new medicine given for a solution. Maybe your Dr should be taught humanity and ethics. I will be telling everyone about this clinic that’s how bad I thought it was. The only saving grace is the secretary and nurse. Thank goodness for their smiles because I almost got up and walked out on robot doctor!

Margaret Martinez

(Translated) Excellent (Original) Excelente

Wendy Groulx

Excellent 1 to 1 with the doctor taking interest of your health and any questions are fully answered Very kind and professional with all aspects of your health

Glenda Weston

Staff were amazing and the Doctor was interested in what I had to say. Can not say enough about them!!!

Chris Bregman

I have no complaints with this with the services that my doctor now provides I am very happy

Hiba B

Done

Becki Poulin

I went for a work incident and I was charged $20 for a doctors note to later find out that they shouldn’t have charged me since it’s a WSIB claim and should have been covered. Lost $20 for no reason. Doctor was quick to provide a prescription for medication that costs extra money when it was basically the same as Tylenol. It’s awkward waiting with the on site nurse for them to get a phone call from a doctor on a screen.

Vinita Chugh

Good experience.

Danielle Collier

Go here if you just need antibiotics or something quick. Wait time is quick but as soon as I left the care was left unfinished. I did blood work and the doctor never followed up with abnormal results and when I called back and asked for an interpretation and for them to send the results to my doctor not only did they say I would have to come and pick up the bloodwork in person. They also blamed me for not asking to CC my family doctor ahead of time. They say they ask for a family doctor which they do and I provided but they don't ask if you want them to be CC'd. When I explained thats absurd to expect me to know because I'm a patient and I didn't know I would have abnormal results unrelated to the testing that I went in for-the nurse co-ordinator hung up the phone on me. Terrible experience. Not sure how to move forward from this.

M Kapoor

It's as the description says. Efficient. In and out in 15mins. Pharmacy on site just as quick AND they reimburse your parking fee if you take a prescription out. We filled in our info, saw a nurse, a Dr. came on screen with us, gave us a prescription and off we went. Fastest experience I've ever had with a walk in. Very clean. ????

Robin Robinson

Amazing service, and friendly staff

Remi Leigh

Easily the best clinic I've ever been to. The staff are always friendly and helpful, the doctors and nurses are thorough and the wait times are always short!

Nicola

The staff at MyDoctor Now are all incredibly kind and friendly. The office is clean and they can typically take walk ins, but will do their best to redirect you elsewhere if they are unable. There are two doctors that you can see; one who is very much an "in and out" type, and the other who is fairly chatty. They are both very nice so it simply depends on your preference. The nurses are exceptional and have been very patient with me as I've returned multiple times for recurrent issues. The primary reasons for a 4 star review is that I've often had to wait for up to an hour to see a doctor, so it isn't always as quick as advertised. Also, their operation times simply won't work for people who work standard 9-5 weekday shifts. Overall, I've had very positive experiences at MyDoctor Now.

Tina Lin

The staff was very friendly and the doctor was helpful. It would've been nicer if the doctor spent a few seconds introducing herself or spoke a little slower but overall it was a decent experience. If you need a sick note, make sure you bring $20 in cash!

Stella Scopu

Very efficient and helpful

Coey Fournier

I have had nothing but positive experiences here. The staff is so friendly, helpful and knowledgeable. Finally health professionals who listen and help. I will never go anywhere else in london.

Sage Faew

I found the atmosphere oppressive but the staff were friendly and there was no wait time

Sahir Khoja

Good ambience. Very friendly nurses. Overall, decent treatment standards. I’m satisfied!

Jalen Jackson

Update your hours online

C

Poor time management, expect to wait 3-5 times longer than the girl at the desk says. I booked an appointment for 11:15 am and showed up at 11:10, upon arrival I was told it wouldn't be longer than a 10 min wait. It is now 11:45 (30 min past the start time) and I am still waiting, was just told that it could be another 45 minutes. I hope this fully illustrates the frustration and anger I am experiencing due to this poorly functioning office. Very Disappointed.

Beverly Howe

Thanks to Dr Seindmans professional and attentive care I’m feeling so much better in such a short time. With such a courteous staff and awesome Dr I’m fortunate I’d chosen this clinic when I moved to London and needed medical care. Convenient and time consuming with a Lab and Pharmacy in the same building. Thank you Dr Seindman and staff.

Maria Cardona

The staff at this clinic are all very friendly towards students and the care is excellent.

St. Ali

We have found the staff not very helpful, both doctors and nurses. They lack proper empathy to give their best efforts and when they reply to negative reviews, there are no “sorry”s for their actions.

julie agbor

I dont usually leave bad reviews but this place is not a place an international student with uhip can feel welcomed. The lady at the front desk asked for my uhip I gave it to her, because she doesn't know how uhip works or asking someone else for clarification for medical visits she turned me away and said she couldn't assist me, instead of going before the two people I came before I went last and had to wait over an hour just to get written prescription. I'm so disappointed at how they treated me here

Martine Lee

I am happy that I found this through Facebook because I have been looking for a family doctor for a long time. Going to walk in clinics were a bad experience due to the wait times but thanks to MyDoctor Now, I am able to get seen faster. I really appreciate this service.

Paul Tessier

Fast service if nurse does not create delays. Wait over 1 hour as nurse can only do one patient at a time. Connecting to a Dr is fast once the nurse brings you into the video room.

Bruno g

Honestly, 5/5 but I hope it doesn’t get popular as the wait times are like 10 minutes #amazeballs. The desk lady was amazing and my nurse today was lit. When I read the reviews I thought they were fake. They are not fake they are legit. Also doctor lady that popped on camera! 10/10 stars she knew her stuff.

Manoel Vasconcelos

It was nice.

Farhat Amir

I am writing this review after receiving exceptional service from MyDoctorNow clinic. The staff were very friendly and helpful and did their utmost to help us, especially Dr Nancy Abraham and the receptionist Jennifer. After getting no response from a previous referral, Jennifer made sure to follow through with booking my sleep study appointment.

salman virani

i like the service

Debi BHG Orthodontics

Didn't know what to expect but it was quick, efficient and convenient!

Abram Renovations

Quick call back, and gave me the medication I needed. They also faxed the script to the pharmacy very fast. So all in all it was a great experience and I would definitely recommend it.

Brianna Hachez Lagacé

This place is so great. Staff is super friendly and always willing to help, the Nurses and Doctors are very thorough. Plus it’s well located to get ultrasounds, X-rays, bloodwork, and prescriptions.

Pariya Nemati

Waited for more than 3 hours for refilling the prescription! After 2 hours the receptionist said that Dr is busy with an emergency situation...The receptionist was very nice though...

시이라

Meet a doctor through TV You don't have to wait so long. Nurses are kind and helpful.

Sydney Kim

Kind service

Stephanie Arsenault

havent answered my serious email and there was no answer for the phone

J K

First of all, their wait time was not "15 minutes or less" but it was still speedy compared to standard waiting rooms. They're able to do this by having their doctors video call into the exam room. When I got to the waiting room, the nurse asked me some basic screening questions. She then called the doctor, gave him a very quick overview of my problems. The doctor didn't even ask me any questions and diagnosed me in 2 seconds and hung up. This experience was so abrupt that I had to go to my own family physician because I needed a second opinion. I didn't enjoy my experience and don't think video calling is a good way to interact with patients.

Relaxing Live

This app is very useful and so smart. It's save your time and we need more apps like this one. If there are more clinics will be better.

Dominik Laroche

Drove across town with my 2 & 4 year old because of the good reviews and short wait time and was told they are not accepting new patients and was sent across the road, and had to wait with two bored kids for over an hour

Daniel Ng

good! recommened

Alex C

It is a telehealth clinic. The nurse will take some information and do some tests and the doctor will pop up on a video chat for less than 30 seconds. Seems like more of a business than a clinic to me.

June Peo

great staff

aeri li

Knowledgeable doctors that you can trust. Highly recommended.

Flora Rein

alright

Aaron Ward

We came here specifically because of the advertised quick service - the sign outside advertises 15-minute wait times. We were told the wait would be one hour - far longer than advertised. The actual wait was 95 minutes. One does not expect to always wait only 15 minutes, but with an advertised wait time of 15 minutes, a 1.5+ hour wait is not a reasonable expectation. During the visit, a communication breakdown between the nurse and the physician resulted in a prescription of a steroid nasal spray for a patient with no nasal congestion and audible issues in all four lung lobes. The nurse was excellent and very thorough. The physician's bedside manner could be improved by avoiding the repeated use of the phrase "do as I say" and by expanding the interaction beyond a monologue with a few pointed questions. A brief dialogue reconfirming the symptoms would have resolved the aforementioned communication breakdown. It was difficult to get a word in edgewise to address that breakdown, and at one point I had to resort to talking over the physician, and I felt rude for needing to do so. The physician prescribed two inhalers, with no instructions regarding the correct order in which to use them. The nurse advised that we should ask the pharmacist about that. Prior to the physician consultation we advised the nurse that previous blood work had been done. The nurse confirmed that the blood work results were back. The physician did not discuss the blood work results and offered no opportunity to do so. I think that this clinic could be appropriate for very straightforward issues at low-intensity hours when wait times are closer to the advertised wait time. For the wait time that we experienced on a Saturday, our time would have been better spent at a clinic with in-person physician consultations. I hope this review will be helpful to clinic management as they review their processes for managing predictable high-intensity times (e.g. weekends) and as they conduct ongoing review of their roster of affiliated physicians. Telemedicine, by virtue of lack of physical presence, requires physicians with exceptionally good bedside manner to be successful.

Emma Hales

was looking for an alternative for a family doctor and this is my go to now

Rebecca Doyle

I don't understand why this clinic has so many positive reviews. I have visited twice and both times was prescribed the wrong mediation. The doctor also sent my prescription to the wrong pharmacy and I had to search around town to find it.

Janice Xu

lovely

Lindsay

I’ve been having a constant slight fever for a couple of days. I walked in while it was raining so my forehead was colder than it was at home. After I sat down, the nurse only measured the temperature of my forehead (without measuring my armpit and tongue) and told me I don’t have a fever. The doctor over the television screen only talked to me for 30 seconds and closed the comera on her side without asking me if I have any questions or concerns. I don’t like this place, I don’t recommend anyone else to go.

Krishnan C. V.

Called 18 times in a day to reach out to a doctor. Always went to the voicemail and even after leaving messages, did not get any response.

John Kennedy

my go to clinic

Pill Yi

Clean facility and Trustworthy service.

jessica lougheed

Very friendly

terry jukosky

I have had no problem with getting my perscriptions through my Dr now..but i would still like to have my own Dr that i really havent had since my Dr closed her pactice almost 2 and a half yrs ago.. i dont understand the shortage here in ontario.

Natalia P

Staff and nurses were great, wait time was short, however I am very disappointed with the doctor. When she showed up on the screen the first thing she said was "I want to see the rash". No "hello, my name is..." or "how are you today?". It might as well have been a robot. After about a minute the doctor disappeared from the screen without warning and without asking if we had any questions. I didn't know if she was going to come back and when I asked a question to the nurse she informed that she didn't know and that would have been a question for the doctor. I truly believe that this technological approach to heath care (doctor on video) has great possibilities, however the etiquette of video conferencing cannot be forgotten. I bet that this doctor doesn't forget about these basic things with the patients of her own practice.

Mari Vich

No doctors on site here. Two people ahead of me and a 1 hr wait. Doctor literally rolled his eyes at me (via the screen) three times and scoffed when I spoke, it was wildly unprofessional. Was impossible to properly make eye contact or communicate with him to begin with, and he said “well, I’m obviously not there, so, I can’t help you...” WTF?! THEN MAYBE THIS SYSTEM DOESN’T WORK?!?! Pass!!! Go somewhere else, this is not an appropriate method to help anyone needing medical assistance. I’m shocked by the positive reviews here and inclined to think they’re fake.

jarvis727

I've been seeing Dr. Sheryl Seidman at this location for over a year now and could not be more impressed with the level of care she, the nurses, and other support staff provide. Although I've never met Dr. Seidman in person I feel that she's provided the most thorough and greatest quality of care that I've ever received by any doctor in my entire life. Dr. Seidman is kind and compassionate and takes the time to listen to the issues or problems that I'm seeking treatment for and most of all she is absolutely brilliant. She knows her stuff and makes thoughtful recommendations, taking the time to explain different options including pros and cons of each which makes me feel comfortable and confident with the treatment plans. The nurses are all kind and knowledgeable and the front desk staff (namely Jessica) is incredible. I feel lucky to have the option of MyDoctor Now! THANK YOU!!!

Lee Nowlan

Effecient. Excellent Doctor listened and took into account history and preexisting condition. Prescribed useful medication and great advice . Which she was available as a family doctor.

Aanand Bajaj

- Very nice nurse - The doctor gives a quick assessment - Very low wait times - Nice staff - Overall great experience, was in-and-out in 10 mins

Alexandra Cabral

Great experience at this clinic.

liam white

I personally had a good experience. Sure there was some wait time but which clinic doesn’t. If you are going without an appointment, it’s reasonable that you have to wait. Professional staff and knowledgeable doctors!

Sara Farhangi

It is a telemedicine service. You will be interviewed and examined with a nurse who might be that not expert in examination. Then you will be connect with a doctor ( Nancy Ibrahim ) who even not that proffessional to interduce herself or greet you for just 30 seconds. Time of waiting was not that short. The diagnosis would not so accurate in this way of practice. Nurse and staff were friendly and nice though.

Will Thomson

Dr. Ibrahim was on time to call me for our phone assessment and quickly and efficiently approved a refill of a prescription. Only downside was I got 4-5 texts afterwards saying they were delayed and would call me soon, even though I’d already had the appointment. Minor inconvenience though.

jackson torino

Went in one day and was very welcoming

stan smyth

The doctor trusted my input about my own body's condition which is hard to get from some doctors.

Nevin Nicola

I have been there many times , I would ask for no better experience, Dr. Nancy Ibrahim is very professional, nice and understanding and all the nurses are amazing! Thank you so much for this friendly and caring help that you are offering

UWO Science

Very short waiting time. Front desk staff are very friendly and efficient.

Graham Martin

Asked for a follow up to rule out diabetes and kidney disease before I started taking high blood pressure medication. Asked why didn't ask for these while i was there. I hadn't researched the medication yet because once I was rushed out the door with "I have another client, it is what the doctor prescribed." The coordinator says no one said that implying I was lying and told me to go elsewhere.

Nikki Phan

friendly staff, quick service

Luke Triton

a little busy at times, but great :)

Sejin Kim

Quick drop in and friendly staff. Highly recommend.

Ken lopez

awesome!

Martha Ejibi

It’s safe and very efficient. They answered me really fast and made sure I was satisfied

Ismay Herbert

This morning (Saturday) I went to the Warncliffe Rd location at 9am, only to find it closed. The Google page incorrectly lists the Saturday opening time as 9am (see attached photo). While waiting, another person arrived, and said that she had read the opening time on Google too. I was the first person in the clinic when it opened at 10am. When I began to check in with the receptionist, the first thing she began to tell me, while holding up a brochure, is that they "do things differently here". She described that there's no doctor physically present, and my examination and consultation would be done by a nurse, and then a doctor would call in over a computer screen. I didn't realize that this is the whole premise of the clinic. I asked if the other location had a doctor physically present that I could see, and the receptionist told me yes. I then repeated the question and confirmed with her that if I left, and went to the other location, I would see a doctor and it would not be over a screen and she said yes again, so I immediately left and went to the Dundas location. I walked into the Dundas waiting room which had multiple people waiting, and the receptionist greeted me and proceeded to hold up the same brochure and began to explain that there is no doctor present! I couldn't believe it! The receptionist was very nice and friendly when I explained to her what had happened at the other location, and how I was told I could come to the Dundas location to physically see a doctor. Her explanation was that she thinks the other receptionist is young and new, and didn't know what she was talking about. Overall, it was incredibly frustrating as I then had an hour wait at the Dundas clinic, when in reality, I could have stayed at the first location (after already waiting an hour due to the incorrect opening hours posted), and could have been the first patient seen. The only thing that made it better was how apologetic and friendly the receptionist was at the Dundas location. If you don't mind there being no doctor, then this clinic is an option to be seen quickly, however I prefer to be seen by an actual doctor, and would not go back primarily for this reason.

C P

Absolute worst walk in experience I have ever had. Receptionist was very nice but everything else was horrible. The doctor talks so fast and doesn't give the patient an opportunity to even speak or ask questions. Once she/he is done talking (for a whopping 20 seconds maybe) they abruptly hang up...it's like not even having a doctor there. I was there to be tested for strep throat and have had white spots in my throat for 3 days now and I asked her why she was saying it wasn't strep if there were white spots (I have had strep many many times and know the symptoms) and she said there weren't any white spots. However, I checked right before my appointment and they were there and immediately when I got in my car and they were there!!! She didn't even look in my throat with a light to check, just simply "looked" when she was swabbing it.

Abdul Mujeeb

one of the more decent clinics in the area

Jon Di Nardo

Took nearly 2 hours until I saw a doctor. Very long wait time, at least as long as other walk-in clinics. Giving it 1 star because they advertise the "shortest wait times in London". Other notes: - There is no free parking - The wifi didn't work - The doctor is remote and talks to you via a television - Cell coverage is poor and data doesn't work well

Terry Kosh

great!

Ashley Jo

I really like this service, so useful when you don’t have a family doctor

cam dhillon

great! I always go here when I need to see a doctor

Mary Cannon

excellent service

Barb Savage

I was very pleased with my experience with MyDoctor Now. The doctor was very nice and professional and listened to my needs.

Rose Mary

I would rate the clinic higher than others in London South region, in terms of Cleanliness, treatment effectiveness and the quick process makes it highly efficient.

Lex Smith

Nurses here are very kind and helpful, so was the receptionist. I had a female doctor, forgot her name but I found her very rude. It seemed like she was trying to get me out of the room quickly and basically told me that I should not come to a doctor for the symptoms I have. I waited 15 minutes in the patient room to connect with the doctor. Definitely not coming here again just to have a doctor tell me I’m overreacting when I was seriously concerned about my health. Don’t recommend anyone else coming here either.

Brian Sum

The fastest, and best walk in clinic I have ever been to! It was unique compared to the other ones. Also amazing staff, would recommend to anyone

Vincent Root

They will be quick to treat you in the best way possible! Waiting period is longer at times but I'd say it's worth it.

Bill Gillan

I was treated with respect and seen as quickly as possible given the busy situation. The physician was efficient and dealt with my problem effectively.

Reuben Waz

good

Dave & Kendall Ross

Just had my third visit Staff is great, Dr. is great and very thorough, I'm very happy with my care. See you all at my next appointment in March Thank you

Ela Beaulieu

I spoke with Dr Nancy Ibrahim. She was wonderful. She gave me the time I needed . She listened attentively and made me feel important. I wish I could have her as a regular doctor

Timmy Lam

excellent

Donna Janke

Thay are great staff is very nice caring dr are very good results you get from these caring dr,

hien ly

my go-to walk in clinic.

Kim Reaume

I’ve always had good experience here the staff is Freire day Nd great to deal with. Wait times are not long either.

Stephen D

At location very quick if you show up early, if it's over the phone sometimes they never call you back. Dr and nurses are friendly

Meghan Hirschfeld

The nurses are amazing! Very helpful, considerate, knowledgeable and respectful! My Doctor Now is a necessary resource especially now when so many family doctors are difficult to access. Although there may be a bit of a wait for the doctor to call you back, they are still very prompt and provide excellent care! Thank you!

Nancy Newn

Fast and reliable

Kinga

Amazing amazing service! I have visited both London clinic a few times; each time did not with longer than5-10min to see a doctor.

Lisa Rose

good location, quick service and caring staff.

Jocelyne Laws

I made an appointment for two specific vaccines, both of which the receptionist said they had on site at the Wharncliffe location. I live far and do not have a vehicle, so it took me 45 minutes to get to this clinic. Once seen by the doctor, I am informed that they actually do not have one of the vaccines I needed (for a job, no less) and that I should go to another clinic. In total, this trip wasted 2 hours of my life. Your receptionists are clearly ignorant about what services you do and do not provide, and you need to fix that.

Azin Omch

I went to this place on Saturday, the staff were really nice, specially the nurse. But it took for ever for them to connect to wifi, the Doctors wouldn't respond to nurses message, and after that they finally got connected, the doctor just started asking questions without even saying hi. I am e dentist my self I know that we should respect our patients and saying hi is the least thing that we can do. Also, a doctor should be able to see the patient in person. A nurse is not supposed to what a doctor must do. They are not trained to do that. A doctor spends at least 7,8 years to become one, with such a hard process so how can nurse do diagnosis? Medicine is not about just asking questions. You should see your patient yourself. Skype is not an answer. Also the doctor was like, ok do you cough, blah blah, and she just hung up. No goodbye no, no nothing

Steven Me

It was a very pleasant experience the doctor was very skilled and knew exactly what my problem was and gave me a prescription which rectified my problem immediately after suffering for 2 months with a constant headache that. Can you exactly what to prescribe me I would very please

Talitha Ongo

Kind and professional doctor and staff. I strongly believe all the staff here work very hard to provide care. I would suggest using this service if you need a prescription refill or referral. However, I would advise against this service if you don't know the cause of your concern. I was unnecessarily put on 14 days of antibiotics for ear pain told it was an ear infection (later to find from a different clinic/ different doctor after examination in person) that I was experiencing pain due to allergies. I consulted many clinics prior (during the lockdown) to find someone that would see me in person, with no luck I trusted my doctor now as the next best option. telemedicine is a blessing during these tough times but be careful as it is certainly not a substitute to seeing a doctor in person and has its limitations.

Amine Jaber

Thank you!

Sam Gabar

Good experience and remote diagnosis

E D

They told me 45 minutes wait and I’ve been waiting for almost 3 hours!!!

Mirav Rasaniya

Excellent customer service!!!!

James Skubel

Telemedicine type service facilitated with hi res cameras. Doctor zoomed in on my issue and was able to provide diagnosis and required prescription. Service was quick with no wait time on this first visit. Was a good alternative to my family doctor who was na and I wasn't prepared for long wait times at urgent care.

jennifer p

The walk in experience as well as the ‘Covid measures’ at home experience have been thorough, professional, provided me with patient education, email follow-up, and timely. I would, and do recommend this clinic to everyone. It’s an innovative and ingenious way to treat patients. The patient - doctor interactions do not lack empathy, or the human touch you would attribute to an in person exam room visit, the physician asks multiple questions to gain a clear understanding . Both my experiences were excellent! Thank you! Update! I required a doctor again.... Being without a family health care provider in a new city can be daunting at the best of times, and with the added pandemic, even more so. My Doctor Now has provided me with comprehensive care in a compassionate, professional and timely manner, all from the comfort of my home. I am so grateful for their service. Big shout out to My Doctor Now! Thank you so much for continuing to provide health care services!

Ada Joy

Great Clinic, this was an exceptional experience for both myself and my children. We didn't wait long and the staff is incredible. Wednesday's they are open until 8pm!! How handy is that? Thank you MyDoctor Now, my family appreciates quality, efficient service when we are not well. We will always recommend you.

Sarah Dougan

Great clinic!! Have gone a few times now and it is always so quick with my total visit being under an hour from start to finish. The nurse practitioners and staff are very kind as well and have always helped me. Would recommend

Henderson Bayley

From the get go, I have to give My Doctor Now a 5 star rating.This is not my first time so I have to write about my recent positive experience. Your team was very professional,emphatic and listened well to medical issues and concerns. I was was not surprised by your prompt return to my phone call which is good and goes towards five stars. At no time did I feel rush.No being rush is half the battle won. Keep up the good work.I will recommend My Doctor Now to any of my acquaintance or friends who is looking for a doctor I this stressful Covid-19 time. Thanks.

Sahar Haidar

Absolutely great doctors and service!

Brooklynn Webster

Somehow my granddaughter's facebook keeps coming up & I don't know how to review this on mine....so if you private message me on facebook like you just did then....I've used your website to look up doctors here in London, Ontario for my sister & it's a very good place to get a start on this... My facebook name is Mary-Jane Webster

cheryl bois

they start out ok then they tell u to come back if your not feeling better .then they never get back to you .never going back so sick of being treated like this

Jenny Green

Fast, modern & professional.

J. Zawerucha

Appt booked, staff is courteous & knowledgable. Replied within 24hrs.

Daniel Canar

it was fast. front desk lady was nice, but the nurse Amanda didn't have a nice attitude not even polite, she is probabaly not having a good day. the interview via web with the doctor was very short, ineffective and unsatisfied.

Jessica Blake

The doctor was easy to talk to and I had emailed my medications in prior to appointment. It was a very effective system.

Mary-Anne Murphy

Simple process with fantastic physician. Thank you

Melissa Reed

excellent

Jillian Clair

I would not go here for anything more serious than a doctor's note. Staff is quite unprofessional. The trade off for having a video call with a doctor (there are no doctors on site) is supposed to be a short wait time, but I waited for about 2 hours to see a nurse and chatted with a doctor for about 30 seconds. They were having issues with their internet, so my conversation with the doctor was on someone's cellphone. The nurse I saw (who didn't introduce herself) was sullen and visibly annoyed with me by the end of my 5 minute appointment. Would give 0 stars if that was an option. Edit: I think it is extremely telling that the only part of this review the owner is choosing to respond to is the technical difficulties they were experiencing that day. For clarity, I would not have been bothered by this work around had I not been waiting for two hours and if the staff had been professional. I think it was the combination of the long wait time and how miserable the nurse was that spurred this one star review, not the work around.

Mike Wiseman

The receptionists are always friendly and kind. They are professional and proficient. The nurses are all so considerate and thoughtful. They are all easy to talk to and make you feel at ease. Dr Seidman is one of the best Doctors I have ever had the pleasure to know. She offers excellent advice, gives you things to do to make a situation better. Dr Seidman makes you feel very comfortable and always offers alternatives and options for your care. I’ve been coming here for over 2 years and I declined a family Dr as Dr Seidman is the best Dr I have ever had. I got into 2 specialists incredibly fast and I feel listened to and proficiently cared for.

djula pcvdeksk

first things first there is NO real doctor present, it just nurses who “video-call” a doctor which is the dumbest thing I’ve seen thus far if you want to hear a doctor prescribe you medication without physically examining you why not just call there are over the phone doctors the reason we go to clinics is to see a physical doctor present... or might as well “google your symptoms” side note: I didn’t not see ANY advertisement anywhere that there is no physical doctor until I got there the nurse informed me. All that aside, I found the doctor to be very very rude and seemed like she has no idea what she was talking about and extremely unprofessional it looked like she has just gotten out of bed, If you care about your health go to a real clinic with real doctors and don’t waste your time or money here.

judy ng

excellent and reliable

JS Restore

Friendly staff. Efficient and personable. Refreshing

Aleisha McMillin

The staff were all very friendly and helpful. I didn’t realize the physical was seen through OTN until I got there. I didn’t mind it. My son had a little stitch infection and they were able to zoom in and ask questions to assess. The physician prescribed antibiotics and made sure that I would return if it doesn’t improve. There was no wait. I was out in half an hour.

D D

very good

Honest Reviews

Had used this service in person when they had their location on Dundas St in 2019. Had a very kind nurse and the doctor was ok too. Used their online booking late 2020 and was pleasantly surprised by the ease of talking to the doctor on the phone. I've recommended their services many times due to this during the pandemic. I am due for a prescription refill again so I called on a monday. Automated phone had me go through the whole process. I was on hold for about 20 minutes before I started searching for other ways to speak to someone and saw your hours. I would have hoped your automated phone service would have your hours as a courtesy instead of just putting me on hold as caller number 1. Instead I decided I'd book an appointment online for Tuesday. No matter what options you pick, or which day you pick it on, it says that service is unavailable. If its unavailable why do you list it as one of your two options? I tried calling back again Tuesday and got "2UT1 all circuits are busy please try again later" got through after about 10 times and got put into the wait list. Waited for 20 minutes again, got up to caller #6 and then your automated hold switched me to a busy signal and ended the call on me. Tried to call back again only to recieve the 2UT1 message again. Incredibly frustrating. I'm very mindful that everything is busier and more backed up due to this pandemic, but your online and phone services need to better reflect the same care one can receive in person.

Caitlin Perrault

Friendly and efficient. Was one of the cleanest facilities I’ve ever seen. Staff what extremely knowledgeable

Lisa Ngo

reliable and great@!

Ola M.D

I got bad experience. I am in a desperate need to contact a doctor, the admin simply told me that we don't have doctors. I asked her if I need to call back, she said no, I do not have a doctor. You need to go to another walking clinic. That's insane.

Elizabeth Bates

I just feel like there should be more clarity about the fact that there are no doctors on-site. I brought my baby in and was turned away because there was no doctor physically there to help us because she's too young for a video call I guess? Just an odd set-up in my opinion.

Samantha Winters

This clinic exceeds any and every walk in clinic in London. The clinic is fast, clean and friendly. When you are not well, and possibly not the happiest. They explain the process thoroughly and say “I hope you feel better”. I heard them say it to all the patients today. That’s amazing. A pharmacy and an x Ray clinic in the same building. Trust me London- go to MyDoctor Now!!!

Henry Regal

Disappointing to see no doctor here. But somehow they manage to give you the best treatment so they deserve 3 stars. Kudos! Would like to see some improvements for sure!

Séamus Northcott

I got in pretty quickly and everyone I dealt with was very kind. They also have a pharmacy on the floor above them that was really fast

Irene Dendrinos

Staff was extremely friendly...also call backs were very helpful...have used from London Ontario to Trout Creek...Very very convenient. Thank you..

jessica lee

nice staff, good service

Kimberly Kokoshki

I found the experience very professional and they have answered all my questions and concerns, Thank you

poppy summers

staff were very quick to help. Very nice

Amanda P.

MyDoctor Now is a telemedicine clinic, meaning there are no doctors on site. This means that if the telemedicine network fails, they have to close the clinic or all patients will be transferred to the only doctor willing to practice via WhatsApp. This happened on my second of two visits I’ve made to the clinic in the last week. At MyDoctor Now, I was seen quickly and had a positive experience with reception and the nurses on site. My experience with the doctor both times was quick to an extreme (under a minute) with no questions asked and no examination done beyond taking my blood pressure and heart rate. I would recommend MyDoctor Now if you know what you need and would like to be seen quickly. If you are concerned about something unknown that isn’t an emergency but might require a more detailed, hands-on examination, I would recommend going to a regular walk-in clinic.