Reviews of Clinique MDCM-GMF (Doctor)

Roberta Costa-Dias

I was seen at this clinic yesterday and they are really excellent. Caring, considerate and helpful. I highly recommend it.

Rishav Pathania

Good clinic

Alireza

Amazing clinic. Dr Liveanu is my hero. He listen to you, never rush you to answer. Taking his time for everything. Really happy with him. The clinic itself despite the pandemic they are super responsive. Even if you are busy you leave a message and they will 100% get back to you SAME day. Thank you everyone !

Rodya Raskolnikov

Best clinic in Montreal.

Brahim Hamdi

(Translated) As other people have reported before me, the phone service is one of the worst I have ever had. Pandemic or not, it is not normal these days not to be able to talk to someone after MANY days of trying. It is not normal, either, not to be able to leave, at least, a voice message. I just tried to call my doctor - who does his job very well - to make an appointment without success! I let it ring about twenty times before hanging up. There doesn't even seem to be a voicemail ... Therefore, I cannot have my condition followed up with my doctor because the telephone customer service system is VERY BAD. In saying this, I am not blaming the receptionists. I put a star because it is the only way to send my message but I would have preferred not to be able to put any! (Original) Comme d'autres personnes l'ont rapporté avant moi, le service téléphonique est l'un des pires que je connaisse. Pandémie ou pas, il n'est pas normal, de nos jours, de ne pas pouvoir parler à quelqu'un après PLUSIEURS jours à essayer. Il n'est pas normal, non plus, de ne pas pouvoir laisser, au moins, un message vocal. Je viens d'essayer de rappeler mon médecin - qui fait très bien son travail - pour prendre un rdv sans succès ! J'ai laissé sonner une vingtaine de fois avant de raccrocher. Il semble ne même plus y avoir de boite vocale... Je ne peux donc pas avoir de suivi de ma condition avec mon médecin parce que le système téléphonique de service aux clients est TRÈS MAUVAIS. En affirmant cela, je ne jette pas la faute sur les réceptionnistes. J'ai mis une étoile parce que c'est le seul moyen pour envoyer mon message mais j'aurai préféré ne pouvoir en mettre aucune !

Debbie Bee

I received my requisite form in the mail, and was angered to notice that instead of them using an address label with my name on it, they instead used a filing label. The filing label had my phone number, date of birth and MEDICARE file number on it, as well as the usual name and address. By placing my private info on the envelope, anyone who came into contact with that envelope could have stolen my private information and used it to get medication, sold the info, and quite possibly affect my own medical care! This reeks of incompetence, laziness and the lack of professionalism in securing their patient's private information. My doctor will get an earful, when I speak to her!!!

Stephanie

Incredible experience every time! The secretarial staff is incredibly kind. They are organized every time I go in. Dr. Negrete is caring, professional and clearly experienced. I leave the office feeling relieved and listened to.

Alexandra St

Dr. Kerner just moved her practice here and I spoke to them today, they only book 2 months ahead of time and her schedule is completely booked up so they cannot make me an appointment. The receptionist said she had to go day to day to look for cancellations and I could call back next week to see if spots in September were opened up. Most doctors book farther than 2 months ahead, and there are many booking softwares available than can automate finding open cancellation spots. It may be worth looking into upgrading the booking system. I never had these problems at the Greene Ave clinic. Very disappointing.

Rustico Express Restaurant/ Caterer

Doctors, staff, receptionists are all very friendly and good at their job. Highly recommend this clinic.

Ryan

Easy to book a doctor with 24h notice via telephone or website

O My Dog (Clarkie)

Dr Brooks-Legault and her team have been so very compassionate, professional and accomodating over the past 5 years. I highly recommend Dr Brooks-Legault /MDCM-GMF Clinic ☀️????

Leila Mohaghegh

Very good and professional staff and doctors.

Raluca E

Best place for a PAP test!

TheBrotherBrutus

(Translated) Good clinic (Original) Bonne clinique

Laure Appolonie

(Translated) Today my appointment is at 8:15 am I arrive at 8:00 am the lady is busy with something else I understand there are 2 people in front of me who wait after a few minutes she passes first mr and he will sit !! After this is a client who does not have an appointment !! She gives him a hello health paper to fill and she has to pay by credit card !!! Hmmm I do not say anything I'm quiet it ended up happening to me! Another lady is coming !! Just after me she passes it comes to sit it is exactly 8:15 we call the mr ... After it is the turn of the lady who came after me! I keep calm I wait !! We just stayed 2 (the lady of now and me !!) It is exactly 8:45 we ended up calling the lady !! I raise my head I look at the agent !! ???????????? but I do not say anything at all there she tells me you can go to room number 2 !! I leave the room I wait, the doctor goes to see the lady! Hmmm I stay I wait I wait we are always with her! At 9h03min I hear the door open is the lady coming out! I'm always waiting! At 9h 06 I see another patient who goes to the next room! And finally we pass me and I leave there at 9h20minutes! In any case it's not the first time I go there! Other times it was effective but today oufff I do not know what to say! so in your opinion is that normal ??? (Original) Aujourd'hui mon rendez-vous est à 8h15 j'arrive à 8h00 la dame est occupée à d'autre chose je comprends il y a2 personnes devant moi qui attendent après quelques minutes elle passe d'abord le mr et il va s'asseoir!! Après c'est une cliente qui n'as pas rendez-vous!! Elle lui donne un papier de bonjour santé à remplir et qu'elle doit payer par carte de crédit!!! Hummm je ne dis rien je reste tranquille elle fini par me passer!! Une autre dame arrive!! Juste après moi elle le passe elle vient s'assoir il est exactement 8h15 on appèle le mr... Après c'est le tour de la dame qui est arrivé après moi!!! Je garde mon calme j'attend!! Nous sommes juste restée 2(la dame de tantôt et moi!!) Il est exactement 8h45 on fini par appeler la dame!! Je lève la tête je regarde l'agente!!???????????? mais je ne dis rien du tout là elle me dit vous pouvez partir à la salle numéro 2!! Je pars dans la salle j'attend, le docteur passe voir la dame!! Hummm je reste la j'attend j'attend on est toujours avec elle!! À 9h03min j'entends la porte s'ouvrir c'est la dame qui sort!! Moi je suis toujours à l'attente!! À 9h 06 je vois une autre patiente qui passe à la salle d à côté!! Et finalement on me passe et je sors de là à 9h20minutes!!! En tout cas c'est pas la première fois j'y vais là!! Les autres fois c'était efficaces mais aujourd'hui oufff je ne sais quoi dire!! alors à votre avis est ce que c'est normal???

Maëlie Richard

(Translated) Great experience at this clinic!! Very efficient service and very kind and helpful staff. (Original) Super expérience à cette clinique!! Service hyper efficace et personnel très gentil et serviable.

Nathalie Doré

(Translated) Great team, I was greeted with a smile. A very professional team. I highly recommend this clinic. (Original) Super belle équipe , j'ai été accueilli avec un sourire .Une équipe très professionnel. Je conseille vivement cette clinique.

Atefeh Saberi

I had a very pleasant experience at this clinic. It has very nice and responsive personnel. I didn’t wait at all to get visited by Dr. Segal, who was also very nice and patient.

H E

worst service ever...they kept canceling my appointments costing me money in losing hours at work for them....Worst phone reeptionist, extremely rude... Run away

A M

I've been to a lot of different clinics in Montreal, and I have to say, this is the best one I have ever been to. The staff are always really friendly and helpful, and I find the doctors here take more time with helping their patients.

Susan Dornan-Boulé

Excellence professional team of doctors and medical staff. Top notch and second to none. They hire nothing but the best physicians.

Malika Breadforks

I love my doctor but she's on maternity so the wait time for in person appointment is AWFUL! Also they NEVER answer their phones when you call. It's always a long automated attendant telling you to press a billion numbers before being sent to voicemail.The only pro is that the staff is really nice!

S.E. McKenzie

Very disappointing. Waited almost 2 years for a doctor and this clinic, like another poster said has a dysfunctional telephone service. FIrst you get private on call display, so I had no idea who it was, so after I listened to message I tried to get hold of a real person at the clinic but all I got was an answering machine sometimes it gave you a chance to leave a message other times it didn't. This started on Thursday and by Monday I phoned the Family Doctor Services asking for another clinic that had a better telephone service system and was told this was only clinic taking new patients. And she would email them, too bad this clinic didn't have a similar system of making an appointment the way Benny Farm has for flu shots anyway I did get a call when I was in the shower and phoned back and same thing, super long message on answering machine and at end no where to even leave a message. I am much better off at the walk in clinic I usually go to. If they had the clinic name on display like my old Doctor's office had and the walk in clinic has it would make a big difference in quality of experience for patient. I don't know what they are talking about blocking their number. If it was blocked I would'nt have gotten their message. I can't believe they needed to make this so hard and it should be a red flag that their system needs improvement. And the angry tone in the reply on this app was upsetting too. I thought sooner or later I would get a real person answering the phone that I could introduce myself to, including correct prefix, but never did happen. This is Canada not a third world country. They must know there are many times in the day people can't answer the phone and they will phone back assuming the office has a functional service to answer incoming phone calls, not just ability to make outgoing calls and expect people are available to answer a random call with private on the display screen any time of day the clinic decides to phone. I really miss my old doctor in BC. Putting my first name on their public reply in a round about way is something my old doctor's office would have never done, they were a lot more soohisticated. You can see why they get rated 1 sometimes but in my case rating 0 would be closer to the truth since that is how they make you feel. This thing about married women feeling they have higher status than unmarried women, so they want to be called Mrs. but that is not a generic prefix like Madame might be. Arguing with women over things men don't have to argue over is a step backwards, IMO. The women from the family doctor list talking down to you like there is no choice, then you get a form and a letter in the mail saying if you don't go to this clinic you will be suspended from the list and you will have to sign up again. If you look further down on these reviews someone else said the phone service was terrible and it got 6 likes. Maybe acquiring 1,000 new patients, minus me, requires an increase in actual phone service capacity or obviously some patients will be falling through the cracks and will have access to a family doctor on paper only IMO. Adding the intimidating aspect of not knowing who is phoning you and then having the prefix of your name wrong, as if it didn't matter also feels dehumanizing when having to explain why it matters to know who is phoning you before you answer. Should registering for a certain doctor remain a matter of personal and informed choice? HOPE SO.

Charles Tatossian

This clinic is a hidden gem. Staff and doctors are very professional. Booking an appointment online is very straightforward.

Alaa Shabana

I want to be honest based on what happened to me , i went couple of times for my self and for my kids , i was lucky to have family doctor are really very nice and very very friendly, they are the best . Helpful, kind , and follows up even after the visit , but my reason to give two stars for that place not coz of the doctors or the nurses, BUT because of the reception girls , really they are the worst ever ever ever receptionist in ever saw in my life , first they say hello bonjour , can i help you , and that is will never happen coz they don’t want even to smile to the customer. Anyway I received letter from Canada revenue asking me confirmation of residence in quebec for me and my kids by many documents such as letter from school , daycare , and family doctor. Letter confirmed that my kids going to school or they visited the family doctor, is it simple request , when i asked the school in same moment I received, as well as the day care and my landlord also , Now it is almost one week I requested the clinc and they didn’t finish it , and all i hear is ( when it finish we will call u ) I explained to then that i have to send in specific date which is first week in April and i wanna send before that incase any mistake or wrong documents i sent so will be some days i can resend it again otherwise they will stop my child benefits. But still again and again all what i got even not nicely way is ( when it will be ready we will call u ) . And iam still waiting that call . I really wish from the owner who hire professional and kind and nice doctors and nurses , they have to look at their reception attitude as well , they have to be sure the reception doing well and trying to help and nice with people , Reception is the front face of the clinic, the first impression. Thanks

Lynn H

I have had nothing but amazing service at this clinic. Thank you SOOO much.

Françoise Nguyen

The reception ladies always have a personal conversation when I get in, and make sure that they finish it before they serve me. I find it very unprofessional and rude. The nurse I spoke too on the phone was extremely disrespectful in her tone of voice and demeanour. She did not have to insult me directly that I felt insulted just in the way she spoke to me. I waited 2 years to have a family doctor and once I got him, he did not prescribed me the right dosage for my problem. I had to come back and he was away, so another doctor prescribed the double dosage that I needed. I am very uncertain about the professionalism of this clinique. I guess it is a miss or hit.

J Salamone

Amazing help from everyone working there, very helpful and caring, My Dr. is amazing .

Pascal

Amazing service, I drive here from laval cause it’s so worth it. Don’t cheap out on your doctor! It’s worth the drive!!

Sarah Levade

(Translated) Very bad experience for the installation of the IUD. The person was not warm at all, no explanation or just reassuring me a bit about the procedure. Moreover, she did not seem to know how to install it because it lasted way too long and it was so painful that she ended up not installing it. I finally went to another place to start over. The receptionists are pretty cold too. (Original) Très mauvais expérience pour l'installation du stérilet. La personne n'était pas chaleureuse du tout, pas d'explication ou juste me rassurer un peu quand à la procédure. De plus, elle ne semblait pas savoir faire pour l'installer car ça a duré bien trop longtemps et ça a été tellement douloureux qu'elle a finit pas ne pas me l'installer. J'ai finalement été à un autre endroit pour recommencer. Les réceptionnistes sont assez froides aussi.

F Richer

(Translated) Terrible telephone service (Original) Service téléphonique terrible

Emily Paine

Used the option to book my appointment the night before and was seen almpst immediately. The service was very good and the doctor I saw was very nice, it is quite close to Vendome metro and is an adequate solution for people who do not have a family doctor. Will definitely keep it in mind for future walk in medical visits.

Bruna M De Camargo Dias

(Translated) I had a Pap test at this clinic. The appointment was given quickly. The Doctor who examined me was very professional and attentive. (Original) J’ai fait un Pap-test à cette clinique. Le rendez-vous a été donné rapidement. Le Médecin qui m’a examiné a été très professionnelle et à l’ecoute.

Kazar

Doctor was immature unable to explaine cholesterol and describe the digits that represents ldl and hdl when I questioned more she was irritated and asked me to leave?? She did not perform the initial check up like blood pressure and pulse. She did not perform initial check up the first time too I asked her to do it. happened on Thursday 29 2016 11:45 am, I left with no results she also refused to treat me with stomach pain I was going through.

Yan Yan

The shortest appointment in Canada

Stephen S.

Liked the clinic before but now try and get an appointment through the required Bonjour-Sante stupid website. You try to book at 7:30pm sharp and you are sure to get the "There are currently no appointments available". If they run a walk-in clinic why is it apparently impossible to get an appointment? Eff them.

Éva Paquin-Lefebvre

(Translated) I waited more than 45 minutes to see the doctor to fill out a form. I had inquired at other places and I knew that the cost of this form was $ 25. The doctor I saw told me that it would cost between $ 100 and $ 150 to fill it, so I left. Another clinic filled me up for $ 25. (Original) J'ai attendu plus de 45 min pour voir le médecin pour qu'il remplisse un formulaire. Je m'étais informée à d'autres endroits et je savais que le coût de ce formulaire était de 25 $. Le médecin que j'ai vu m'a dit que ça coûterait entre 100 et 150 $ pour le remplir, alors je suis partie. Une autre clinique me l'a rempli pour 25 $.

Stephanie St-pierre

Always top

Nick C

I come from Laval to this clinic, its one of the better clinics around. My whole family along with parents and relatives come here. My Dr in this clinic is a rare gem... he actually takes the time to listen to you. So for those that complain on the long waits, just remember, when it's your turn to see the Doc, you want him/her to take as much time as the dozens of patients before you. Thanks for reading

Client Insatisfait

(Translated) I made an appointment, I go to the clinic and I am informed that my appointment has been canceled since the day before. I explained that I took an hour to get around and whether it was possible to go between two clients. They explain to me that there is no appointment available for the following week. In short, a cordial invitation to leave the premises. A call informing me that my appointment is canceled would have been appreciated. I will never make an appointment at this clinic again. (Original) J'ai pris un rendez-vous, je me présente à la clinique et on m'informe que mon rendez-vous a été annulé depuis la veille. J'ai expliqué que j'ai pris une heure à me déplacer et s'il était possible de passer entre deux clients. On m'explique qu'il n'y a pas de rendez-vous disponible d'ici la semaine suivante. Bref, une invitation cordiale à quitter les lieux. Un appel m'informant que mon rdv est annulé aurait été apprécié. Je ne prendrai plus jamais de rdv à cette clinique.

Alexandre B

The best clinic in Montreal !!!

Aurelie L

(Translated) Doctors very friendly and attentive to their patients! However it is often difficult to reach the reception ... (Original) Médecins très sympathiques et à l’écoute de leurs patients! Cependant c’est souvent difficile de rejoindre la réception...

Stefania Lipari

Amazing staff and Doctors great model clinic that every Quebec resident should experience.

Marc Garneau

(Translated) Great (Original) Super

Jean-Yves Roy

(Translated) impeccable services a big thank you (Original) services impeccables un grand merci

Lance Rock

This place has the worst service I have ever seen. Ask for results of anything you have done IMMEDIATLY! I had carpal tunnel tests and want the results for my surgeon and they will not give them to me even though I am allowed by LAW to have my medical records. They are on a power trip and want me to go wait in emergency where I got my first referral for the doctor to give me a letter asking for my records. this is illegal. If you want power tripping staff looking after you good luck. I am not the only person to have this problem, my friend had the same difficulty with them. Good luck.

Melissa

Went there for a pap test at their PAP clinic, was easy to get an appointment and the person doing the pap test was very nice and took the time to explain everything she was doing.

Michael Weston

Very professional and caring staff! Highly recommend this clinic!

C. Perreault

(Translated) The phone service at this clinic is so terrible, I can't believe any manager is letting this situation go by. It really is a lack of respect for customers. When you call, there is a long message that lists the different options, including leaving a message in the voicemail mailbox of the doctor you are trying to reach, but this option does not work. When you get to the end of the message all you get is "We can't answer you at this time", which is a totally illogical response for a voicemail box. And there is NEVER the ability to talk to a person. Obviously, the phone system is not suited to the amount of clients in the clinic and the managers don't care, knowing full well that we are at the mercy of the health care system and we cannot do it. to go elsewhere. And when you show up in person, the service isn't much better. The receptionists are not friendly, they chat with each other before answering you and they clearly make you feel that you are disturbing them. A smile? Don't even think about it! The only positive point in all this does not concern the clinic, but my doctor! She is fantastic and leaves nothing to chance, she quickly calls back when she receives blood test results, and makes an emergency appointment when she deems it necessary. During telephone meetings, she is always precise in her questions and she explains the situation well when necessary. I repeat, she is fantastic. I also had excellent service from a nurse practitioner in the absence of my doctor, I emphasize his professionalism. So for my doctor and for the nurse practitioner, I give five stars, but I give none for the rest of the services of this clinic. (Original) Le service téléphonique de cette clinique est tellement horrible, je ne peux pas croire qu'aucun gestionnaire laisse passer cette situation. C'est vraiment un manque de respect envers les clients. Quand on téléphone, il y a un long message qui énumère les différentes options, dont celle de pouvoir laisser un message dans la boîte vocale du médecin que l'on essaie de joindre, mais cette option ne fonctionne pas. Quand on arrive à la fin du message tout ce qu'on obtient c'est "Nous ne pouvons pas vous répondre pour le moment", ce qui est une réponse totalement illogique pour une boîte vocale. Et il n'y a JAMAIS la possibilité de parler à une personne. De toute évidence, le système téléphonique n'est pas adapté à la quantité de clients de la clinique et les gestionnaires ne s'en préoccupent pas, sachant très bien que nous sommes à la merci du système de santé et qu'il nous est impossible d'aller ailleurs. Et quand on se présente en personne, le service n'est guère meilleur. Les réceptionnistes ne sont pas aimables, elles jasent entre elles avant de vous répondre et elles vous font nettement sentir que vous les dérangez. Un sourire? N'y pensez même pas! Le seul point positif dans tout ça ne concerne pas la clinique, mais bien mon médecin! Elle est fantastique et ne laisse rien au hasard, elle rappelle rapidement quand elle reçoit les résultats des tests sanguins, et donne un rendez-vous en urgence lorsqu'elle le juge nécessaire. Lors des rendez-vous téléphoniques, elle est toujours précise dans ses questions et elle explique bien la situation lorsqu'il le faut. Je le répète, elle est fantastique. J'ai également eu un excellent service de la part d'une infirmière praticienne en l'absence de mon médecin, je souligne son professionnalisme. Alors pour mon médecin et pour l'infirmière praticienne, je donne cinq étoiles, mais je n'en donne aucune pour le reste des services de cette clinique.

boofds boofds

BY far the best clinic in mtl.

S. Pearson

My mom became a patient at this clinic last spring; so far we've always had friendly, professional service from all the staff.

A

Completely unreachable ....with all means of communication these days.... being unable to reach your family dr in some form is unacceptable

Gervais Bernier

(Translated) Very clean and the service very friendly. (Original) Très propre et le service très convivial.

Anna Deveau

Amazing experience at the clinic and with Dr. Sebastian Negrete. From the prompt phone consultation to diagnosis, sending pictures to confirm and receiving the prescription by fax. Seamless, fast, efficient. Bravo

M Hope

Cortisone shot for my knee. Superb doctor and excellent staff

Protiti Mondal

Called on Friday for a pap test and got an appointment for Sunday. The wait was about 25 minutes. The doctor was very gentle and understanding. The whole process was fast and painless.

Bartholomew Brecht

They hired a new Doctor here and apart from appalling bedside manner she has an utterly unprofessional disdain for clientele. It seems as is generally problematic in Quebec, this clinic is unwilling to correct and guide their medical professionals along lines of professional development or basic courtesy.

Pina

I never write reviews but I had to for this clinic. They’re amazing. Extremely helpful, understanding and very nice. Every time I call with something they’re always able to help me out, and in very good time too. Such a great team, thank you it’s much appreciated.

Jess Morris

Appointment was at 8:15!and she took me earlier.

vanessa wingrad

Excellent clinic and service! Got an appointment the same day for both my husband and I. Front desk staff were so sweet and responded to us quickly. Wait wasn't long either. Free wifi in the waiting room is amazing !! Overall, great clinic, highly recommended !!

Olivier Drolet

(Translated) Very nice clinic, I always make an appointment and I pass quickly every time. (Original) Très belle clinique, je prend toujours un rendez-vous et je passe rapidement à tous coup.

Adam Herman

Wonderful clinic. I have been a patient here for a few years and they are awesome. They follow up promptly. Always do their best to accommodate when you're in a jam and need to see the doctor. Polite and attentive staff and doctors. Couldn't ask for better care. I feel privileged to be their patient.

Alexandra K

Very helpful receptionist, and I have had a good experience with my doctor. I love having a patient portal where I get notified of tests results as soon as they are available and can make appointments online.

M C

Excellent staff, always nice , understanding ,caring and very responsive. Despite the pandemic, the secretarial staff are quick & very organized. Every time I call with an inquiry, the staff goes the extra mile to ensure I don’t wait long and always helpful with everything. Prompt phone consultation with my family doctor , excellent family doctor always caring , listens to me, professional and takes his time with me . Thank you everyone for always working so hard & for an incredible experience !