Reviews of Center Of Gynecology And Maternity (Doctor)

Julianne Bourdeau

I've had excellent experiences with both my pregnancies. Just had my second one and over the last few months I've had nothing but efficient and friendly service from all staff. I was able to book all my appointments over the phone with ease and the receptionists were always courteous whether on the phone or in person. The team is amazing too! Thank you so much for making both my birth experiences amazing! Huge thanks to Dr Filion and Dr Lamb! Merci! :)

Xun Alice

Did all my checkups here while pregnant with my first baby. Excellent service, my Dr. is beyond imaginable nice, professional and funny. We live in St Lazare but do not mind the drive going all the way. Although there can be long waits... Like two hours sometimes, but it does depend on the day. Feel like they do try to service patients as soon as possible. Will definitely be going for my future pregnancy and did recommend friends to go there as well.

JP Veli

(Translated) ZERO STAR !!!!! Absolutely ridiculous as clinical. The primary purpose of this is to spend the most health insurance card to collect. The waiting line is almost always up to the door as the appointments are scheduled at 5 min so expect at least 1 hour waiting before seeing the doctor. We call for questions (at least 15-20 times before someone answers) and they ask you to v. get on the spot to pass the card again but in the end tell you to come back another time. Sincerely knew we would go elsewhere. If you have a lot of time to lose, you are in the right place! ZERO STARS !!!! DO NOT WASTE YOUR TIME COMING HERE UNLESS YOU LIKE SPENDING MINIMUM OVER AN HOUR WAITING AND NEVER GETTING AN ANSWER WHEN YOU CALL !!! (Original) ZERO ÉTOILE!!!!! Absolument ridicule comme clinique. Le but premier de celle-ci est de passer le plus de carte d’assurance maladie afin de collecter. La ligne d’attente est presque toujours jusqu’à la porte vu que les rdv sont cedulé aux 5 min alors attendez-vous au MINIMUM 1 heure d’attente avant de voir le médecin. On appel pour des questions( au moins 15-20 fois avant que quelqu’un réponde)et ils vous demandent de v. enir sur place afin d’encore une fois passer la carte mais en finale vous dire de revenir une autre fois. Sincèrement avoir su nous serions aller ailleurs. Si vous avez beaucoup de temps à perdre, vous êtes à la bonne place! ZERO STARS!!!! DO NOT WASTE YOUR TIME COMING HERE UNLESS YOU LIKE SPENDING MINIMUM OVER AN HOUR WAITING AND NEVER GETTING AN ANSWER WHEN YOU CALL!!!

Binidza Cruz

(Translated) Terrible experience !! Long wait ... I do not understand why you have to make an appointment if you ever go on time. The minimum wait is one hour. (Original) Expérience terrible!! Longue attente... je ne comprends pas pourquoi il faut faire un rendez-vous si jamais tu passe à l'heure. L'attente minimun est d' une heure.

The New Yorker

These people are so annoying...Couldn't have an appoitment for my wife because they only speak to women!!!! Would never let her to such inconsiderate people.

Anna Jurkiewicz

I love this clinic. It’s professional super well organized modern and intimate. You don’t feel lost in the abyss of a giant hospital. Their entire facilities are brand new including the maternity Lasalle hopsital they are affiliated with. The receptionists (there are like 3-4 at all times) manage the entire operations and logistics of the clinic. They go straight to the point en ensure all procedures are followed to the T. Every time I present myself for the appointment they automatically book me the next one. They are not here to take long phone calls and answer everyone millions of general questions, however if you are patient enough you’ll get through. I did. My recommendation is come PREPARED. It’s your responsibility to ask and inquire on any additional set of concerns and question that may have come up in your head between 2 appointments. The medical team is there to ensure you are healthy and your baby is healthy they follow all their necessary questionnaires and then if all is ok they’re done. So I always make an effort to ask any additions questions I may have and they always always take their time answering everything. The maternity hospital is modern, you have your private room before during and after birth there is a bed for your husband to sleep in your private room. You can bring a doula and mid wife. They provide you with a birth plan and a lactation plan so that you can write out your preferences and desires. I rate this overall hospital/clinic 5/5 cuz I hear horror stories everywhere else and so far this place is perfect ????

a sdjgasjhd Jhafsjhdfajhfsd

(Translated) This clinic is the worst in Montreal. Lack of professionalism and respect towards the patients. (Original) Ce clinique est le pire à Montréal. Manque de professionalism et de respect envers les patients.

Claudie Bouchard

(Translated) I am followed by Dr. Martine Goyet! I love her so much ! Very friendly and competent! On the other hand, as far as the clinic is concerned, it happens regularly during appointments that the waiting time is rather long. Also, very difficult to reach by phone. Most of the time, I find myself going directly to the spot! (Original) Je suis suivie par Dre Martine Goyet ! Je l'aime beaucoup ! Très sympathique et compétente ! Par contre, pour ce qui a attrait à la clinique, il arrive régulièrement lors de rendez-vous que le temps d'attente soit plutôt long. Aussi, très difficile à joindre par téléphone. La plupart du temps, je me retrouve à me rendre directement sur place !

Norma Monette

(Translated) Dr. Lafortune is top notch in gynecology but Thanks ... PLEASE PLEASE PLEASE Set up an online appointment system! Your telephone service is LAMENTABLE. (Original) Dr. Lafortune est top notch en gynéco mais De grâce... SVP SVP SVP SVP installez un système de prise de RDV en ligne! Votre service téléphonique est LAMENTABLE.

Charlotte DURAND

(Translated) The secretariat of this clinic is simply a shame! The secretaries answering the phone and physically at the reception are neither warm nor listening! Working in the public service as an advocate I know how important it is to welcome people who come to consult for psychosocial and health reasons. With each phone call I have the impression that they laugh at me and that my pregnancy does not matter .. they answer me with contempt! I believe that the clinic's leading staff at an EMERGENCY meet with its secretariat and make a clear reminder of their mission! In view of the number of negative comments you receive a challenge is required. Anyway, a chance that the doctors met are always in a good mood and very competent. That's what allows us to get out of here forgetting our arrival. (Original) Le secrétariat de cette clinique est tout simplement une honte! Les secrétaires répondant au téléphone et physiquement à l'accueil ne sont ni chaleureuse ni à l'écoute! Travaillant dans le service public à titre d'intervenante je sais au combien il est important d'accueillir les gens qui viennent consulter pour des raisons psychosociales et de santé. À chaque appel téléphonique j'ai l'impression qu'ont me rit au nez et que ma grossesse n'a aucune importance.. on me répond avec mépris! Je crois que le personnel dirigeant de la clinique à une URGENCE à rencontrer son secrétariat et faire un rappel clair de leur mission! Au vue du nombre de commentaire négatif que vous recevez une remise en question s'impose. Quoi qu'il en soit, une chance que les médecins rencontrés soient toujours de bonne humeur et très compétent. C'est ce qui nous permet de sortir d'ici en oubliant notre arrivé.

Erin Morgan

I tried calling four times in the same day, the line is always busy. Still trying to get through...

Sarah P

CAN SOMEONE PLEASE TELL ME WHY THE PHONE IS OUT OF SERVICE...I DONT GET IT I WORK IN A CLINIC AND WERE TRYING TO GET A HOLD OF THE SECRETARIES AND THE PHONE IS OUT OF SERVICE...WHAT DO WE DO WITH PATIENTS WHO NEED AN APPOITMENT FOR FOLLOW UPS??????SOMEONE SEND HELP!!!!!!!

Chi Kuang

Wait wait wait! Bad ménagement!!!

Emilie P

(Translated) The employees are nice but my doctor is never present! I have seen it only 2 times and I am in my 8th RV at this clinic. In addition there is always a good 2 hour wait before passing and the duration of the RV is about 3 minutes (and we are really "rushed")! I advise you not to plan anything the day of your appointment given the waiting time. (Original) Les employés son gentils mais mon docteur n'est jamais présent! Je l'ai vu 2 fois seulement et j'en suis à mon 8e RV à cette clinique. De plus il y a toujours un bon 2 heures d'attente avant de passer et la durée du RV est d'environ 3 minutes (et on est vraiment "rushé")! Je vous conseil de ne rien prévoir la journée de votre rendez-vous étant donné le temps d'attente.

Nataliia Buchovska

Waited 45 min to take an appointment. Someone picked up and the call was interrupted after her first words. This is not for the first time I’m experiencing it. I see people are leaving bad reviews about poor telephone service. But obviously nothing is improving P.S. My dre and staff are very friendly

Flora lamr

(Translated) Void void void I have been calling for 3 days without any response ???????????????????????? (Original) Nul nul nul j'appelle depuis 3 jours sans aucun réponse ????????????????????????

Marnel Lyn Balbes

So far so good with my two pregnancies, the staffs are nice, the place is always clean and Dr. Arsenault was amazing, you can always ask him anything about your pregnancy..????

Francis Gutta

My wife has been trying to get an appointment here FOR 6 MONTHS. Finally in JANUARY 2018 she gets one for JUNE 2018, only to be called in MAY 2018 that her Doctor decided to take vacation time for a month and the next available time slot is END of JULY 2018. THIS IS UNACCEPTABLE. And to top it all off, my wife needs medication renewed and she cannot get a renewal until she sees the MD.

Julie Béland

(Translated) The secretaries and obstetricians at this center are efficient and friendly. (Original) Les secrétaires et les obstétriciens de ce centre sont efficaces et sympathiques.

Hannah Kirk-Aubut

Edit: I've returned there to be followed for another pregnancy and must stay the telephone system has drastically improved and wait times are nill. Dr. Dontigny is fantastic. I'll be coming here for the rest of my days! The doctors are wonderful and truly care. You have to wait awhile for your appointment, but that's because the doctors are so attentive. When its your turn, you aren't rushed or dismissed. The phonecalls are also difficult,but for the care you receive I really enjoy it. It is a larger clinic, so it is r super intimate, but still wonderful.

Mad Grisù

(Translated) unpleasant experience. they made me wait 40 minutes outside the waiting room because I had my two children with me because the secretary was on break. When the manager arrives, she tells me that for the deposits at birth, you have to pay in cash. on the phone they had not given me this information and the lady also asked that they had not told me. they showed very little welcome to those who, like me, are not canadians. (Original) expérience désagréable. ils m'ont fait attendre 40 minutes à l'extérieur de la salle d'attente car j'avais mes deux enfants avec moi car la secrétaire était en pause. Lorsque la responsable arrive, elle me dit que pour les acomptes à la naissance, il faut payer en liquide. au téléphone, ils ne m'avaient pas donné cette information et la dame a également demandé qu'ils ne me l'avaient pas dit. ils ont montré très peu d'accueil envers ceux qui, comme moi, ne sont pas canadiens.

Marjorie LaFrance

The doctors and staff are very nice, and I was very happy with the medical attention. I felt I was in good hands during my delivery. However, getting in touch with this centre is extremely difficult. Many times I have waited on hold for 20 minutes, only to have the call end without talking to anyone. I've tried confirming appointments when I didn't receive a confirmation email, and the call would just drop after the menu because there was no one available to take it. I would say if you ever imagine you'll have to reschedule an appointment, or call them for any reason, you may want to look elsewhere, despite the excellent medical care.

SlayBy Mizzy

Was very good my first pregnancy, now I called about 5 times and they keep hanging up after having me on hold for 30 mins

Justine BL

It is absolutely impossible to get through to someone to take an appointment. The line is always busy, does not even ring, just the busy signal. The receptionists are not happy. The doctors are pretty nice but all those cons make you want to go somewhere else!

Ricardo D. F.

Although far away this center provides excellent service for expecting mom's. Dr Lalonde specializes on VBACS.

When I am King

On our 4th appointment with my wife's OB we waited over 2hrs passed out appointment yo see the doctor. When we asked during out weigh in about thr wait times we were told that it's always a minimum of an hr wait and that if we've been seen sooner than that prior, "we were lucky." Well all three previous appointments were less than an hour wait for the entire ordeal. I found it insulting to be lied to. In fact, at the weigh in we eere told that there were 4 peoplr ahead of us, but i lost could at 7 people ahead of us and do believe we were being punished for conplaining. Worst experience to date.

Emmanuelle Hardy-Senécal

(Translated) Doctors are friendly and professional but tend to spend little time with patients because of traffic. At each appointment I waited on average 1: 30-2 hours which is very painful in the advanced stages of pregnancy especially considering that the chairs are packed on top of each other to the maximum (same comfort as a plane ). The worst, however, is the reception: every other time, secretaries use no courtesy, no hello or smile. On several occasions, they were irritated to answer my questions. Worse still, when we call the clinic, we are told that it is possible to talk to a nurse who is on site for an urgent matter. Since the nurse was absent, I left several messages .... to realize that the service in fact no longer exists and that no one takes the messages! I was then told that this service had not been operational for more than a year. Unacceptable given that it is a service called emergency and that many future parents have had to wait in vain to receive a call from the invisible nurse. The clinic should at least modify the message on the voicemail to advise that the service no longer exists. (Original) Les docteurs sont sympathiques et professionnels mais ont tendance à passer peu de temps avec les patients en raison de l’achalandage. À chaque rendez-vous j'ai attendu en moyenne 1:30-2 heures ce qui est très pénible dans les stades avancés de la grossesse surtout considérant que les chaises sont tassées les unes sur les autres au maximum (même confort qu'un avion). Le pire cependant est l'accueil: 1 fois sur deux, les secrétaires n'utilisent aucune courtoisie, pas de bonjour ou de sourire. À plusieurs reprises, elles ont été irritées de répondre à mes questions. Pire encore, lorsqu'on appelle la clinique, on nous indique qu'il est possible de parler à une infirmière qui est sur place pour une question urgente. Puisque l'infirmière était absente, j'ai laissé plusieurs messages.... pour me rendre compte que le service en fait n'existe plus et que personne ne prend les messages!!! On m'a alors avoué que ce service n'était plus opérationnel depuis plus de 1 an. Inacceptable compte tenu qu'il s'agit d'un service dit d'urgence et que plusieurs futurs parents ont du attendre en vain de recevoir un appel de l'infirmière invisible. La clinique devrait minimalement modifier le message sur la boite vocale pour aviser que le service n'existe plus.

erfan khalilian

Whats wrong with receptionist ? Sounds like they have been forced to work there and they hate their job. Can’t even answer simple questions…

Jana C. Marcelo

(Translated) I didn't go, because I had a referral to see a specific doctor and the secretary refused to let me make an appointment with her, because in this clinic it is the secretaries who choose who we will see. . We patients don't have the right to choose. Lol The secretaries believe they are the owners of the clinic. Well, I will choose a clinic where I have the right to choose the doctor who will accompany me !!! Dictatorship, no, thank you! (Original) Je n'y suis pas aller, parce que j'avais une reference pour voir une medecin especifique et la secrétaire se refusé de me laisser prendre un rdv avec elle, cars dans cette cljnique c'est sont des secrétaires que choisissent qui on va voir. Nous, les patientes, n'avons pas le droit d'en choisir. Lol Les secrétaires pensent qu'elles sont les propriétaires de la clinique. Bon, je vais choisir une clinique oú je le droit de choisir le médecin qui va m'accompagner!!! Dictature, non, merci!

Lactancia Mitos

zero stars!!! I called at 8:29, getting in at 8:30 and dial to talk to the operator, after 17min wainting (Everyone busy...??? and I was first call in?) well, instead of picking up, THEY HANG UP ON ME! Don't do this to yourself. Don't even try contacting them

Kristina Taci

I am trying calling since Friday as i need my results of the screening test i had 8 weeks ago! Nobody picks up the phone and they hung up on us. Please give explanations as this is unacceptable. Update** I can't reply to your reply below but let me tell you that i am aware of not giving the results on the phone. I don't need my results as my doctor already gave me an idea about the numbers, but i need a copy of my results. However, this is completely different from the nature of my review here. The point is that nobody answers the phone, and this is something that you didn't even give an explanation.

Claudia Pawlowsky

(Translated) The worst phone service, worse than Bell and the government !!. No response below 45 minutes of waiting. This time, waiting for 1 hour 10 minutes before I am automatically hung up because there was too much waiting on the line according to the automated message. Good doctor, good service on site, but if not, arm yourself with patience ladies (Original) Le piiiiiire service téléphonique, pire que Bell et le gouvernement !!. Jamais de réponse en bas de 45 minutes d’attentes. Cette fois, attente d’1h10 avant qu’on me raccroche automatiquement car trop d’attente sur la ligne selon le message automatisé. Bon médecin, bon service sur place, mais sinon armez-vous de patience mesdames

Laureline W. Snow

(Translated) Clinic unreachable by phone, administrative staff lacking friendliness and adaptability. When the secretary gives us our next appointment, we had better be available otherwise it is very complicated to get another appointment ... she lets us understand that it bothers her a lot ... The nurses and gynecologists are friendly and competent, but even at 40 weeks of pregnancy, the meeting is still very expeditious. I expected a more "human" follow-up where we would be told what to expect during the various meetings. Luckily the internet exists and I can do my research on my own. But I still find it disappointing, especially for a first pregnancy. You really feel like a number. (Original) Clinique injoignable par téléphone, le personnel administratif manque d’amabilité et d’adaptabilité. Quand la secrétaire nous donne notre prochain rdv nous avons plutôt intérêt à être disponible sinon c’est très compliqué d’obtenir un autre rdv… elle nous fait comprendre que cela la dérange énormément… Les infirmières et gynécologues sont sympathiques et compétents mais même à 40 semaines de grossesse la rencontre est toujours aussi expéditive. Je m’attendais à un suivi plus « humain » ou on nous expliquerait à quoi s’attendre au courant des différents rdv. Une chance qu’internet existe et que je peux faire mes recherches par moi même. Mais je trouve ça quand même décevant, surtout pour une première grossesse. On a vraiment l’impression d’être un numéro.

Neetal Anand

Terrible customer service from the reception. No matter what time you call to book an appointment, you are on hold for at least 15min, and that is if they pick up and dont hang up on you. After the several hours I've spent waiting to speak to someone over the year, I have realized the receptionists are the worst people to help you. They can never find an appointment for you nor try to be flexible in providing another doctor if you need to come in sooner. The doctors are great, I've dealt with at least 4 in the clinic, however the front line staff on the phone and in person are so unhelpful and rude that it's not worth going to this clinic. Unless you are giving birth at Lasalle Hosptial, I would suggest finding another Gyno with better reception. During covid times you are dealing more with phone calls, and the receptions job is to also make you feel at ease when you are pregnant, not stress you out more by hanging up on you or not offering you service.

Julia Konkova

What a horrible experience. If you are pregnant, especially for the first time, avoid this place. I was assigned to Dr Fortin. I came to my appointment with a list of questions, and obviously concerned about being pregnant during COVID. Dr Fortin came in, rushed the appointment, gave me no straight-forward answers to any of my questions, dropped a bunch of paperwork on me, said Baiiieeeee! and left me in the room. She also seemed to be experiencing difficulty speaking in English to me and I felt like her attitude changed the moment she realized that I'm Anglophone... When I called the clinic to request a change of doctor, leaning on the fact that there is a language barrier and that the doctor struggled to understand me and answer my questions, I was refused. They said that they don't discriminate and don't do transfers, unless I personally speak to the doctor myself and ask her to transfer me to someone else, and IF (!) she agrees they will transfer me. I said that I don't care if my doctor is male or female, black or white, old or young - what I care about is understanding the information I'm being given and being understood by my doctor. The secretary said "It's either you talk to her yourself or you go to another clinic - I'M GIVING YOU A HINT HERE..." I felt very discouraged. Luckily, I met a woman who works at the Gyno department at the Brunswick Medical Centre - I got an appointment in no time, and now am being taken care of by wonderful Dr. Kawerk, who brought the magic back to my pregnancy. He was surprised I came without my husband, and after I told him that the other clinic prohibited my husband from coming with me, he told me that they lifted that restriction already and to make sure to bring him with me next time. In the meantime, Lasalle still insists on you coming alone... Calling the Lasalle Centre to cancel my appointment was a thing of its own: 20 minutes on hold, the lady picks up and when I greet her in English, she hangs up on me. Next 20 minutes of waiting and poking through the automated system, she picks up again and just transfers me to another lady who is not even at the desk. I left a message telling them to cancel my appointment and close my file. Bye, Felicia.... Maybe you will have better luck with a different doctor from that clinic. But my experience was far from pleasant, they were not understanding. and didn't really care about what you need.

Janice Ne

Rude, judgemental, and annoyed receptionist after long waiting time on the phone. On top of this, she hung up on me when she said she would put me on hold for a moment. Really unacceptable service!

Quentin CLARENNE D.

(Translated) Poor reservation service: Appointment for the first echo, we arrive on site and we are told that it is canceled ... Why not ring the bell first? (Original) Service de réservation médiocre: RDV pour première écho, nous arrivons sur place et on se faire dire que c'est annulé ... Pourquoi ne pas nous sonner avant ?

Mélanie Vaast

(Translated) Excellent pregnancy follow-ups by Doctor Lafortune so far. She is pleasant, accessible, sweet and smiling and answers all our questions without worries. The clinic is nice nice. I take a star, however, because of the waiting time which can sometimes be really too long even though we have made an appointment ... But at the same time, when it is our turn to pass, the doctor takes the time it takes, so that's appreciable. (Original) Excellent suivis de grossesse par le Docteur Lafortune jusqu'à présent. Elle est agréable, accessible, douce et souriante et répond a toutes nos questions sans soucis. La clinique est belle agréable. J'enlève une étoile cependant a cause du temps d'attente qui peut parfois être vraiment trop long alors qu'on a pourtant pris un RDV... Mais en même temps, quand c'est notre tour de passer, le docteur prend le temps qu'il faut, donc c'est appréciable.

Bobbie Parker

Longest time ever being on hold trying to reach the clinic to make an appointment, absolutely absurd!

Bellefleur Simon

(Translated) Poor service. (Original) Mauvais service.

Nero Gaming

(Translated) 3 hours of waiting when my spouse already had an appointment! WELL DONE (Original) 3 heures d'attente quand ma Conjointe avait déjà un RDV! BRAVO

Shana Maeva

(Translated) Negative experience. Expeditious doctor, lack of empathy. She was unable to answer my questions but was in a hurry to tell me the analyzes and exams offered by the clinic. I would give 0 star if it was possible. The worst I have ever seen ... (Original) Expérience négative. Médecin expéditif, manque d'empathie. Elle était incapable de répondre à mes questions mais très pressée de m'indiquer les analyser et examens offerts par la clinique. Je donnerais 0 étoile si c'était possible. The worst I have ever seen...

Suerita Spooner

The receptionist is rude as hell... and they take super long to answer the phone.you can actually hear somebody putting you back on hold

JL H

(Translated) Majorities of secretaries are rude and disrespectful. If you don't like your job, go do other things ... (Original) Majorités des secrétaires sont impolies et irrespectueuses. Si vous aimez pas votre travail, aller faire d’autre choses...

Roxanne Ds

Impossible to talk to someone for a simple question... So annoying... Im just gonna call my other doctor....

genkiyo kiki

(Translated) I am patient now for the 2nd time and experience an excellent person but telephone it is a real nightmare 1 hour to 1:30 waiting on the phone to talk 2 minutes or even get hung up on we who happen to me often !!!!! (Original) Je suis patiente maintenant pour la 2ieme fois et experience an personne excellent mais telephonique cest un vrai cauchemar 1h a 1h30 dattente au telephone pour parler 2 minutes ou meme se faire racrocher dessu we qui mes arriver souvent!!!!!

Eva Tracqui

They are very (very) hard to reach by phone :/ and when u do, the gynecologist schedule isn’t out yet or too busy for appointments... Don’t waste your time there, they are overbooked.

aletchetta

(Translated) Frankly it gets worse ... The room is crowded, impossible to respect the 2m distance. The receptionists wear the mask under their nose. The wait is incredibly long in the room. No way to hear his name because it's not loud enough. As my pregnancy progresses and my appointments become more frequent, I am completely apprehensive about going to my appointments, especially in the context of COVID. (Original) Franchement ça empire... La salle est bondée, impossible de respecter le 2m de distance. Les réceptionnistes portent le masque sous le nez. L'attente est incroyablement longue dans la salle. Pas moyen d'entendre son nom car ce n'est pas assez fort. À mesure que ma grossesse avance et que mes rendez vous sont plus fréquents, je suis en appréhension totale pour me rendre à mes rendez-vous, surtout en contexte COVID.

Kristen Eyton-Jones

Dr. Arsenault is amazing.

Viviana Torres

(Translated) Receptionists the worst service in the world. (Original) Les réceptionnistes le pire service au monde.

Julie Munro

(Translated) Yes, it is true that the wait is sometimes long during appointments with the gynecologist. However, I always have very good experience with the doctors at this clinic. They are very attentive and attentive, and I really appreciated all the staff of the maternity wing at Lasalle hospital. I highly recommend. (Original) Oui, il est vrai que l'attente est parfois longue lors des rendez-vous avec le gynécologue. Par contre, j'ai toujours une très bonne expérience avec les médecins de cette clinique. Ils sont très à l'écoute et attentionnés, et j'ai vraiment apprécié tout le personnel de l'aile maternité à l'hôpital Lasalle. Je recommande grandement.

Princessa Stpierre

(Translated) always more than 1 hour late, poorly organized, he should change their time for each pregnant patient. feeling sick at heart we are exhausted badly everywhere, we are not tempted by 1 hour waiting (Original) toujours plus de 1h de retard mal organisée il devrait changer leur temps pour chaque patien enceinte mal de coeur on est épuisée mal partout sa nous tente pas 1h d'attente

Kaur Nothing to say More

Superb

Maxime Desrochers

Apart from taking a long time to answer, they have good service and good doctors.

Ken

jesus, this might be the worst clinic.... i can't give it a 0 star... miss communication between them and the hospital mad one diabetic pregnant woman 20 min late, the secretary took it upon her self and just said the doctor could won't see her... told the diabetic pregnant lady... one month next time... really??????????????? seriously i'm only seeing negative things about this place.

Mathieu Daudelin

Stay as far away from this place as possible. This is, by far, the worst customer services out there. Pregnancy being one of the most significant milestones in one’s life, being considered as a mere number in a list of patients by all staff and almost every appointed doctor is unacceptable. If that wasn’t enough, punctuality in their scheduling is mostly random. Which means that instead of letting their patients know in advance that they would be running late, they let 30+ weeks women stand there for hours. Once it’s finally your turn, they fast-forward your appointment in less than 5min, which kind of makes you wonder why you came by in the first place. @biron: Please, for the sake of all, do hire some real humans, and review your entire patient care process.

Adil Bukhari

Good service.. parking available.

Mélissa C.Ménard

(Translated) Bad experience at this clinic. First the waiting time on the phone is not down an hour (I call 4 times, at very different times, always the same thing). When we manage to get the line, we are passed to the nurse who makes us wait another 15-20 minutes. Then the receptionist at the clinic is anything but friendly. In addition, the doctor I had at the start was very friendly and seemed very competent but she left for a maternity leave, very understandable, she I would give him a 5 stars. I was transferred to another doctor at the same clinic. She was always in a hurry to see me leave, I already had a meeting of 5 minutes. After a blood test, I receive a message from a clinic that I do not know about pregnancy monitoring. I call the clinic, it's a risky pregnancy clinic that can not tell me what I have on the phone. So I talk to the nurse of my doctor who apologizes for transferring my file without my doctor can talk to me before but my condition was not too serious. Then I asked for a medical ticket because I had an exam to pass at the university and it was forbidden to leave the classroom. I was 7 months old and I was peeing at 10 minutes. I am told that she does not make a medical ticket for that to refer to my family doctor and if I do not have to go to the emergency room. (!!!!! Emergency for a medical ticket attesting that I am pregnant and I must pee !!!!!!) That's not all, the straw that breaks the camel, be seated. I had a vaginal infection, she met me, took the samples and did not prescribe an antibiotic. I also have a thyroid problem (reason why I was also followed by the risky pregnancy clinic) After checking on the internet, the drug is contraindicated for hypo thyroid and for pregnancies - I call to say that I'm not comfortable taking the medicine, the nurse foolishly tells me that if the doc give me it's good. I ask if he had the results of the laboratory, answer me no, but if I want I can wait before taking the drug. Two days later, I am called to tell me that I did not take the medicine that I have something else. In short, I guess it depends on the doctor but my experience is very negative and for my second I would not go to this clinic. (Original) Mauvaise experience à cette clinique. D'abord le temps d'attente au téléphone n'est pas en bas d'une heure(j'ai téléphoner 4 fois, à des heures très variés, toujours la même chose). Quand on réussi à avoir la ligne, on nous passe à l'infirmière que nous fait attendre encore 15-20 minutes. Ensuite, réceptionniste à la clinique est tout sauf sympathique. De plus, la médecin que j'ai eu au départ était très sympathique et semblait très compétente mais elle a quitté pour un congé de maternité, tres comprenable, elle je lui aurait donner un 5 étoileS . On m'a transféré à une autre médecin à la même clinique. Elle était toujours très pressé de me voir partir, j'ai déjà eu un rendez vous de 5 minutes. Après des test sanguins, je reçoit un message d'une clinique que je ne connait pas pour un suivi de grossesse. J'appel la clinique, c'est un clinique de grossesse à risque qui ne peut pas me dire ce que j'ai au téléphone. Je parle donc à l'infirmière de mon medecin qui s'excuse d'avoir transférer mon dossier sans que mon médecin puisse m'en parler avant mais que ma condition était pas trop grave. Ensuite, j'ai demander un billet médical car j'avais un examen à passer à l'université et qu'il etait interdit de sortir de la salle de classe. J'étais a 7 mois et je faisais pipi au 10 minutes. On me dit qu'elle ne fait pas de billet medical pour ça de me référer à mon médecin de famille et si jen ai pas d'aller à l'urgence. (!!!!! Urgence pour un billet médical attestant que je suis enceinte et que je dois faire pipi!!!!!!) Ce n'est pas tout, la goutte qui fait déborder le vase, soyez bien assis. J'avais une infection vaginal, elle me rencontre, fais les prélèvements et ne prescrit un antibiotique. J'ai aussi un probleme de thyroïde(raison pour laquelle j'étais suivi aussi par la clinique de grossesse à risque) Après vérification sur internet, le medicament est contre indiquer pour les hypo thyroide et pour les grossesses ???? j'appel pour dire que je ne suis pas à l'aise de prendre le médicament, l'infirmière me répond bêtement que si le doc m'a donner c'est que c'est bon. Jai demander s'il avait eu les résultats du laboratoire, me répond non mais que si je veux je peux attendre avant de prendre le médicament. Deux jours plus tard, on m'appel pour me dire que j'ai bien fait de pas prendre le médicament que j'ai autre chose. Bref, j'imagine que ça dépend du docteur mais mon expérience est très négative et pour mon deuxième j'irais pas à cette clinique.

fatoumata Beenoush

(Translated) I think they do not take the time it takes! Too fast consultations! This is my first pregnancy and frankly I am not reassured! The waiting time of 1 hour to stay with the doctor less than 10 minutes! Frankly I do not intend to stay here (Original) Je trouve qu'ils ne prennent pas le temps qu'il faut ! Trop rapide les consultations ! C'est ma première grossesse et franchement je ne suis pas rassurée ! Le délai d'attente de 1h pour rester avk le médecin moins de 10 mn! Franchement je ne compte pas rester ici

Cynthia Savard Saucier

(Translated) The wait described in the other comments is real. I sometimes waited 2 hours to see my doctor. However, she is excellent, attentive, professional. I will take the wait on the phone in exchange for an excellent gynecologist. I chose to come back here for my second pregnancy, knowing that I would sometimes wait a long time. The Lasalle Maternity Wing is worth it! (Original) L’attente décrite dans les autres commentaires est réelle. J’ai parfois attendu 2h pour voir ma médecin. Cependant, elle est excellente, à l’écoute, professionnelle. Je vais prendre l’attente au téléphone en échange d’une excellente gynécologue. J’ai choisi de revenir ici pour ma deuxième grossesse sachant que j’allais parfois attendre longtemps. L’aile de maternité Lasalle en vaut la peine!

Anne-Marie Dubuc

(Translated) Miserable customer service. I was thinking of calling another gynecology division of Lasalle hospital - as it appears on google - I waited 30mins to finally get a line, so that finally the secretary informed me in a really insolent way (sigh with your impatience without restraint) that I was not calling in the right place. Appointment system and support staff definitely to review! (Original) Service à la clientèle misérable. Je pensais appeler à une autre division de gynécologie de l'hopital Lasalle -comme il apparaît sur google-, j'ai attendu 30mins pour finalement avoir une ligne, pour qu'enfin la secrétaire m'informe d'une façon vraiment insolente (soupir avec ton impatient sans aucune retenue) que je n'appelais pas au bon endroit. Système de prise de RDV et personnel de soutien définitivement à revoir!

Vanessa Hebert-Rochon

(Translated) Always had a good service either at the reception or at the end of my gynecology :) (Original) Toujours eu un bon service que ce soit à la réception ou de la pars de ma gynéco :)

Vanessa Velasquez Rousseau

If you have this much time to waste just to get an appointment for a post surgery check up... be my guest. If not, don’t waste your time even opening a file in this place. Don’t do that to yourself. I hanged up after minute 55 and unanswered

Lan Quach

Very clean and professional! Staff are very friendly and very responsive!

Johanne Pelletier

(Translated) Since April that I call for an appointment in May, when I manage to talk to someone sometimes a week later and sometimes it hangs up after 1 hour of waiting. When finally a receptionist answers me, she transfers me I have to leave a message, sometimes reminds me of times not. Every time since March she tells me to remind me in 2 weeks that the schedule for May has not been released, two weeks later the same story. Rendered in June, she told me the schedule for August not out to remind me in two weeks what I do every two weeks. Today (July 16, 2020) I'm calling, she tells me again to call in 2 weeks the fall schedule has not been released. There I finally understood that she no longer wants to have me as a client. So I don't know who gave 2 1/2 stars for this clinic I find that generous. (Original) Depuis le mois d'avril que j'appelle pour un rendez-vous en mai, quand je viens à bout de parler à quelqu'un parfois une semaine plus tard et des fois ça raccroche après 1 heure d'attente. Quand finalement une réceptionniste me répond, elle me transfère je dois laisser un message, des fois me rappelle des fois non. À toutes les fois depuis le mois de mars elle me dit de rappeler dans 2 semaine l'horaire du mois de mai n'est pas sortie, deux semaine plus tard la même histoire. Rendu en juin elle me dit l'horaire du mois d'août pas sortie rappeler dans deux semaine ce que je fais à toutes les 2 semaines. Aujourd'hui (16 juillet 2020) j'appelle, elle me dit encore d'appeler dans 2 semaine l'horaire d'automne n'est pas sortie. Là j'ai finalement compris qu'elle ne veut plus m'avoir comme cliente. Donc je ne sais pas qui a donné 2 étoiles 1/2 pour cette clinique je trouve ça généreux.

Karine Gauthier

(Translated) Never answer the phone even after more than 30 minutes of waiting, the line cuts! No good follow-up with the doctors you can't talk about your pregnancy problems it's fast fast fast I don't have time. Wait almost an hour in the waiting room for your appointment. Seriously, I am extremely disappointed with my follow-up. I do not recommend this clinic. (Original) Ne répond jamais au téléphone même après plus de 30 minutes d'attente, la ligne coupe! Aucun bon suivi avec les médecins vous ne pouvez pas parler de vos problèmes de grossesse c'est vite vite vite jai pas le temps. Attendre près d'une heure dans la salle d'attente pour ton rdv. Sérieusement je suis extrêmement déçu de mon suivi. Je ne vous conseille pas cette clinique.

Caroline Robillard

I called today to get an appointment for my first pregnancy follow-up in about 3 weeks and they don't have any spots until March. I was turned down to take a spot at a later date when they have openings in march. I suggested I find another place for a 1st follow up to eventually switch to Lasalle and that was apparently not possible. Thank you for this less than desirable service. So very disappointed as I really wanted to be followed here.

Frederique Parenteau

(Translated) Welcoming and outgoing staff. I felt a little uncomfortable and the nursing team was on my side from A to Z. Dr Goyet is very kind and always answers all my questions. (Original) Personnel accueillant et avenant. J'ai fait un petit malaise et l'équipe d'infirmières a été a mes côtes de A a Z. Dre Goyet est très gentille et répond toujours a toutes mes questions.

Peggy Labonte

(Translated) At 7 months of pregnancy, I am followed by Dr. Rosalie Filion. My partner and I find it great. Although there is often a wait at the clinic, she is always smiling, attentive and professional. She takes the time to answer our questions and demonstrates enthusiasm in her work. I recommend it without hesitation. (Original) À 7 mois de grossesse, je suis suivie par le Dr Rosalie Filion. Mon conjoint et moi la trouvons super. Bien qu'il y ait souvent de l'attente à la clinique, elle est toujours souriante, à l'écoute et professionnelle. Elle prend le temps de répondre à nos questions et démontre de l'enthousiasme dans son travail. Je la recommande sans hésitation.

Élise M.-R.

(Translated) Receptionist / secretaries incredibly kind and empathic. The nurses and gynecologists I met were professional and inspired me with great confidence. (Original) Réceptionniste/ secrétaires incroyablement gentilles et empathiques. Les infirmières et Gynécologues que j’ai rencontré étaient professionnels et m’ont inspiré une grande confiance.

Kim Emond

I chose this clinic for my first pregnancy, my appointment is in june but after seeing the reviews and being put on hold for 30 minutes while trying to take my first appointment, I see that the service hasn't changed in years and it's really not up to a good start. i'm worried as i don't want to add any kind of stress to my pregnancy journey. Edit: I'm changing my review because, I'm currently being followed by DR. Goyet and i'm really happy. The phone situation also really improved.

Gabby M

I called on Monday to have an appointment , waited about 6 minutes max and the secretary was very kind to me, took all my info and told me to wait to be called during the week. On Thursday I received the expected call, it was another nice lady that provided me all the information I needed and gave me my appointment. I still haven't met my future Dr. yet but so far I think they are doing a great job even though is high season. Thanks! :) PS: I have to mention that I have 3 years in a waiting list to get a family doctor which has been an impossible mission, and in this center they accepted me without having referral so just for that I am really happy and thankful.

Kaylia Rae

I like this place. I don't have to wait a long while after arriving to be seen. The only reason I didn't give 5⭐ is because of the phone situation there. I've always had to wait a while to get to talk to anyone on the phone. Overall, great service, great staff.

Krista Griffith

Impossible to reach the receptionist! I've been calling for 2 days before work,during breaks and lunchs and after work! The line is always busy! Doesn't even ring just a busy signal. Also, the receptionists is quite bizarre. A couple weeks ago I called to make and appointment. She asked me several times if I had a referral even though I answered yes the first time..I received a missed call during work and called back the number of the call missed call , she snapped at me that I am not to call this number and gave me another number to call, it seems they had an cancelled appointment and would be able to fit me in sooner, although that was appreciated if you don't want us calling a certain number then perhaps you should block it from call display.

Faris Bouchama

(Translated) The operator does not call back when she says she will. In addition to really unpleasant on the phone, 0 for customer service. (Original) La téléphoniste ne rappelle pas quand elle dit qu'elle va le faire. En plus vraiment désagréable au téléphone, 0 pour le service à la clientèle.

Ruth Tremblay

I was so poorly treated i am living a nightmare my gynecologist secretary called me to let me know my doc prescribed me meds to take just like that never told me what was wrong and what it really was never gave me a follow up. I am so upset she is avoiding my calls calls me back then leave immediately her office so no way to get back to her went in person and asked to see her they said it was not possible we have other patients could not give me 5 mins i demanded my report they refused saying they dont know where it is that the doctor probably has it demanded it again refused i leave they called me back while i was with my family doctor she was shocked on how they treated me. They are the worst experience i ever had in my hole life. I sent a complaint to the college des médecin as all my family works in the medical Field Advised Me too.

lexyfitness

Called on July 13th 2020. Phone reception service is horrible. They hang up on you, put you on hold as you are speaking, and just straight up cut you off to tell you they won't help you.

Mélinda Monnin

(Translated) The appalling wait time for an appointment is more than made up for by the skill and humanism of the doctors at the clinic. The ideal is to make an appointment directly when leaving your appointment or to go there. Otherwise the reception is really hellish in terms of the wait times, even though the receptionists are very friendly. (Original) Le temps d’attente épouvantable pour avoir un rendez-vous est largement rattrapé par la compétence et l’humanisme des médecins de la clinique. L’idéal est de prendre rendez-vous directement en sortant de son rendez-vous ou de se rendre sur place. Sinon, la réception est vraiment infernale en termes d’attente, même si les réceptionnistes sont très sympathiques.

Emilie Tougas

(Translated) NEVER answer the phone !! Once I made my way to the clinic, standing on hold only to see if it was true that they were in a rush. I enter the clinic and I see who has no one in the waiting room and they were all talking and laughing with each other !!! And I was still waiting in line !! So I wasted 1:30 of my time waiting on the phone and on top of that I had to go to the clinic to find that it was barely working ...... I am extremely disappointed ... Fortunately, the doctors there are GREAT !!! Receptionists should take their jobs seriously ... for doctors I give a nice 5 stars but for receptionists I give less than one star ... ????????‍♀️???? (Original) Réponds JAMAIS au téléphone!! Une fois je me suis déplacé jusqu’à la clinique en restant en attente seulement pour voir si c’était vrai qu’ils étaient en "rush". J’entre dans la clinique et je vois qui a personne dans la salle d’attente pis qu’elles étaient toutes entrain de ce parler et de rire entre elles!!! Et moii j’attendais toujours en ligne!! Alors j’ai perdu 1:30 de mon temps à attendre au téléphone et en plus j’ai du me déplacer a la clinique pour m’apercevoir que ça travaillais a peine...... Je suis extrêmement déçu... Mis heureusement les docteurs la bas sont FORMIDABLES!!! Les réceptionnistes devraient prendre leurs travail au sérieux... pour les docteurs je donne un beau 5 étoiles mais pour les réceptionnistes je donne moins d’une étoiles...????????‍♀️????

Claudia Barr

(Translated) The staff is nice except the girl who makes the nuchal translucency go elsewhere she is as stupid as possible .... for the wait in pregnancy monitoring the time varies between 5min and an hour in my case. Doctors are great though! (Original) Le personnel est gentil sauf la fille qui fait les échos de clarté nucale allez ailleurs elle est bête comme pas possible.... pour l'attente en suivi de grossesse le temps varie entre 5min et une heure dans mon cas. Les médecins sont super par contre !

sherine varghese

When I found out I was pregnant ( first time ) I had no clue what to do. I heard about the clinic and when I called for an appoitment the receptionist I spoke to was very kind, explained a little of what to expect during the first appointment and how to prepare my self in the meantime, beeing as they only set up appointments between 10 - 14 weeks. She was very patient with me. And during my first appointment there was about an hour wait time but all the nurses are super friendly and they take their time explaining everything regarding the pregnancy. When i left i had no doubts and felt very comfortable having choosen to do my prenatal care here.

M Tran

Terrible service. Phone service just goes into a loop. It is almost impossible to speak to anyone. My appointment has been cancelled twice by them. I understand that cancellation can happen from time to time, but twice in a row? How is this center still open? Update: Clinique A on Mcgill street is easier to reach and has more reasonable wait time to see a gynecologist, i.e. an appointment the next week.

Carlos Gutierrez

Awful service from the Russian lady (short hair) working today August 31st 2018 at 1:45pm at the reception of Ecography laboratory. First off not kind at all. The first thing she asked was the payment method, not hi, not polite at all... She was not helpul at all on any questions we asked her. This kind of person or service leaves a really bad impression of the clinic. People like that should never work with patients or customers.

Daphne Rousseau

(Translated) Secretaries are incompetent and utterly rude. It can be seen that they do not like customer contact and even less their job. Note to management remind them that thanks to clients who pay for acts they can claim to have a job without clients they will be able to display their attitude elsewhere. It's crazy that with all the negative comments from customers, you don't do anything !!! Too bad because the doctors and nursing staff are kind and competent. (Original) Les secrétaires sont incompétentes et totalement impolies. Cela se voit qu elles n aiment pas le contacts client et encore moins leur travail. Note à la direction rappelez leur que grâce aux clientes qui payent des actes elles peuvent se prévaloir d avoir un travail sans clientes elle pourront afficher leur attitude ailleurs. C est fou qu avec toutes les remarques négatives de clientes vous ne fassiez rien!!! Dommage car les médecins et personnels soignants sont gentils et compétents.

Ivy Lalumiere

(Translated) Receptionist silly as his foot hangs up without saying goodbye To quote telephone is a ridiculous time that one does not wait all the comments to place higher actually they are reason it has room for the improvement NO sense you can not even talk with your own doctor a big zero (Original) Réceptionniste bête comme ses pied raccroche sans dire au revoir Coter téléphone c'est un temps ridicule que on n'attend bref tout les commentaire placer plus haut effectivement ils on raison il a place à l'amélioration AUCUN sens tu peu même pas parler avec ton propre médecin un gros zero

Lucie Lacroix

(Translated) Very poor reception service. Indiscreet, unprofessional. Very poor telephone service. 20min + wait per call. 1 hour + waiting time by appointment. I left the clinic to proceed with my pregnancy follow-up elsewhere (I thought I was clear when I said that I was not coming back) and they still leave me messages to move my appointments .. and of course no way to call them back because they do not answer the phone. Super unpleasant. However, this 1 star does not apply to Doctor Engel. Too bad for him that he works in this clinic. (Original) Très mauvais service d’accueil. Indiscret, manque de professionnalisme. Très mauvais service téléphonique. 20min + d’attendre par appel. 1heure + d’attente par rendez vous. J’ai quitté la clinique pour procéder à mon suivit de grossesse ailleurs ( je pensais être claire quand j’ai dis que je ne revenais plus) et elles me laissent encore des messages pour déplacer mes rendez vous.. et bien sure pas moyen de les rappeler car elles ne répondent pas au téléphone. Super déplaisant. Par contre cette 1 étoile ne s’applique pas pour docteur Engel. Dommage pour lui qu’il travaille dans cette clinique.

Franca O. Rod

Beautiful clinic, very clean and new. Proper spacing and distancing is practiced. I didn’t really have any issues with being put on hold over the phone, as my previous clinic had even worse hold times compared to here, which I think should be expected and pretty normal with our current world situation going on . The receptionist was very polite over the phone and in person. I walked into my appointment shortly after arriving. Dr. Dontigny was really polite and had a very welcoming vibe. I am glad I made the switch from my previous doctor as I didn’t exactly feel cared for by my previous doctor and her team. It’s honestly the biggest sense of relief.

Flora Edet

(Translated) Very good pregnancy follow-up, very kind doctor. I went to this center despite the poor grades below, and have no regrets. I will go back there for my possible other pregnancies. (Original) Très bon suivi de grossesse, médecin très gentille. Je suis allée à ce centre malgré les mauvaises notes ci dessous, et je n’ai aucun regrets. J’y retournerai pour mes éventuelles autres grossesses.

Cindy Clark

First off, I want to say this review in no way reflects my doctor. I love my doctor. He is always kind and patient and very good. This review is based on how hard it is to get an appointment or actually speak to someone on the phone including their nurse. I needed to see my doctor for a check up and some prescription renewals and I have waited over 3 hours over a course of 4 phone calls to make this appointment. I was either on hold so long i needed to go back to work , or I was simply hung up on. No matter what time , what day I cannot get through. there is no other means of contacting them. They are behind in the times. At least get some system that we can go online to schedule with our doctor ourselves. In the end I had to ask my pharmacist to refill and he contacted my doctor who gave me another 12 months. I really hope they get with the times.

A. G

(Translated) By far the worst clinic !!! to avoid if you can !! Unpleasant secretary, cold ... they might be more efficient at being a waitress at the restaurant opposite and what about the specialists ... Even when you take the first appointment at 8:40 am you will pass at 9:30 am !!! Doctors have no professional conscience and take no time to answer your questions. Followed up in 3 minutes flat! and are already in the hallway if you want to ask questions. Several misadventures there but the worst being my appointment with Mde Fortin (Gynecologist) I was 15 min late due to discomfort at my work, instead of waiting a few minutes as we do each time for them, well madam Fortin has decided to end her day at 4 p.m. without honoring her appointment ... Pregnant for 7 months, I did 2 hrs return trip for nothing. (Original) De loin la pire Clinique!!! à éviter si vous pouvez!! Secrétaire désagréable, froide...elles seraient peut etre plus efficace a etre serveuse au restaurant d'en face et que dire des spécialistes ... Même lorsque vous prenez le 1er rdv a 8h40 vous passer a 9h30 !!! Les médecins n'ont aucune conscience professionnelle et ne prennent aucun temps pour répondre a vos questions. Suivit effectué en 3 min chrono! et sont deja dans le couloir si vous voulez poser des questions. Plusieurs mésaventures la bas mais la pire étant mon rdv avec Mde Fortin (Gynécologue)J'avais 15 min de retard du a un malaise a mon travail, au lieu d'Attendre quelques minutes comme nous faisons a chaque fois pour eux, et bien madame Fortin a décidé de finir sa journée a 16h sans honorer son rdv... Enceinte de 7 mois j'ai fais 2h A/R de transport pour rien.

Diana P

Terrible receptionist. Waited almost 30 minutes on hold to speak to someone and when I finally got through, the receptionist had no idea what I was talking about. My doctor referred me to this clinic for a specific test, and I had to keep repeating that along with the test name to the receptionist, who kept putting me on hold to ask questions to her supervisor. Finally, she couldn't even confirm the price of the test for me, even though it's considered a private test that has to be paid out of pocket. Needless to say, I will be providing feedback to my doctor to stop referring patients to this place. I don't know how they're still in business with such poor service.

Lixia Chen

can’t believe!!!!

Farah K

Why are all the receptionists here so rude? and im apalled at how long it takes to actually get in touch with someone. i would give them 0 starts if i could

Dinhaz U.

Would not recommend this clinic. Just try reaching them my phone. Lol good luck

Charlotte Gamache

(Translated) I changed clinic after only one appointment. The first meeting with the doctor was very expeditious and lacked empathy considerably. I felt pressured to give me all the necessary forms and see me leave her office. I left the clinic feeling more `` lost '' than when I arrived. In the end, it was my pharmacist who gave me all the information I needed at the start of my first pregnancy. I am continuing my pregnancy monitoring at the Jeanne-Mance perinatal center ... it's day and night! (Original) J'ai changé de clinique après un seul RDV. La 1ère rencontre avec la médecin a été très expéditif et manquait considérablement d'empathie. Je l'ai sentie pressée de me donner tous les formulaires nécessaires et me voir quitter son bureau. Je suis repartie de la clinique en me sentant plus ''perdue'' qu'à mon arrivée. Au final, c'est ma pharmacienne qui m'a transmis toute l'information dont j'avais besoin en ce début de première grossesse. Je poursuis mon suivi de grossesse au centre de périnatalité Jeanne-Mance...c'est le jour et la nuit!

J Lefebvre

(Translated) The medical staff is reassuring and professional but the service given by the secretary / receptionist is appalling, I had to ask to speak to her superior so that we answer a very basic question, she made me believe that I do not will have no first echo before the 20th week !! moreover she approached the appointment of the prenatal test in a dramatic way which stressed me while I was not, this person should not be in contact with future mothers (Original) Le personnel médical est rassurant et professionnel mais le service donné par la secretaire/receptionniste est consternant, j ai du demander à parler à sa supérieure pour que l'on reponde à une question très basique, elle m'a fait croire que je n'aurai pas de 1ere echo avant la 20eme semaine!! de plus elle a abordé le rdv du test prenatal de manière dramatique ce qui m'a stressée alors que je ne l'etais pas, cette personne ne devrait pas etre en contact avec les futures mamans

Kevin Pouliot

(Translated) really bad service and since the beginning at the reception the hiring is bad. no answer to our questions (Original) vraiment un mauvais service et ce depuis le début a la réception les embauches son mauvaise. aucune réponse a nos questionnements

Idurar A3layen

(Translated) Great expectation on all levels! Besides, what does it cost secretaries to put a little smile on their face? To say hello, have a good day? They are so cold and melancholy that we immediately regret our visit ... The gynecologists are competent, kind and very welcoming and Dr. Lafortune is one of them. She has my full consideration! I suggest changing the customer service at the front desk. (Original) Grande attente sur tous les niveaux! De plus, ça coûte quoi aux secrétaires d'afficher un petit sourire au visage ? De dire un bonjour, un bonne journée ? Elles sont tellement froides et mélancoliques qu'on regrette immédiatement notre visite ... Les gynécologues sont compétents, gentils et très accueillants et Dr. Lafortune en fait partie. Elle a toute ma considération ! Je suggère de changer le service à la clientèle auprès de l'accueil .

Diane Vezina

(Translated) Thank you to all the team who helped me get through this hard time and a big thank you to Dr Anne Fortin thanks to you I got through thank you for everything (Original) Merci a toute equipe qui mon aider a passer a travers ce dur moment et un gros merci a Dr Anne Fortin grâce a vous jai passer a travers merci pour tout

Sophie St-Lo

(Translated) It's been a week that I call to make an appointment and whenever ca back to the main menu after waiting 1 hour on the line ... Today I have called several times and waited in line 1 hour each time and no one has yet replied ... is that the clinic is closed or has what it takes to move and make an appointment on the spot ?? (Original) Ca fait une semaine que j appel pour prendre un rendez vous et chaque fois ca reviens au menu principal apres 1h d attente sur la ligne... Aujourd hui j ai appeler a plusieurs reprises et attendu en ligne 1h a chaque fois et personne n a encore repondu... Est ce que la clinique est fermer ou est ce qu il faut se deplacer et prendre rendez vous sur place??

Seyed Tabatabaei

If i could i would chose 0 star, staying 1 hour on the line with no result!!!

Béa Rivest

(Translated) Good doctors, but they are too busy to take the time to answer you well. Won't call you back even if you are so worried or whatever. The staff is not very competent except for a super nice and helpful black lady. I have often been told that my MD will call me back but they never call back- Too bad (Original) Bons médecins mais ils sont trop occupé pour prendre le temps de bien vous répondre. Ne vous rappelera pas même si vous êtes tellement inquiet ou autre. Le staff est peu compétant sauf une dame de race noir super gentille et serviable. On m'a souvent dit que mon MD me rappelera mais ils ne rappel jamais- Dommage

Ali Sulaiman

after reading the website, this is Clinic policy, can't change and unsure if its lawful or not. not my thing. ! the service was nice and friendly, park available, except that we couldn't choose, clinic has 9 females.... my wife's luck....

Alana Farmer

Whoever is in charge of the Administrative department at this clinic should probably read this. I am 5 and a half weeks pregnant with my first, and I called this clinic to book an appointment. The first time I called was before I got pregnant and it was simply to ask if a doctor would see me before or after I conceived. I spoke to the receptionist and when I told her I was not yet pregnant but planning to, she started raising her voice and told me “you need to understand that you cannot come here or be seen by a doctor unless you have a positive pregnancy test... do you understand that??!!! Do you understand what I am telling you??!!” I found this to be completely uncalled for and rude, as I was perfectly calm and had just asked her a few questions prior to her “blowing up”. The second time I called was after I found out I was pregnant. I think I spoke to the same receptionist because she started off with the exact same rude tone as the previous time I had called. I booked my first appointment and she took down all of my information. Then I started asking her general questions like; what would my first visit entail, when would my first ultrasound be etc. She then started to tell me that I only have my first ultrasound at 20 weeks, which I found very odd seeing as every single person I know that has been pregnant has had their first ultrasound between 10 and 14 weeks. I asked her why that was and if it was possible to book it sooner. I thought it was only natural to want to see my baby on camera! She then started arguing with me and telling me that it’s like this everywhere and that I wasn’t allowed to be picky. Afterwards she started informing me about the prenatal testing, and the way she spoke about it made me very worried. I am still sick to my stomach thinking about it, for that matter. After the conversation was done I was left feeling sick, worried, and stressed. I don’t think that someone like this should be dealing with pregnant women. I found her to be completely rude and disrespectful. Her tone of voice spoke a million words and generally I am the type of person to pick my battles, which is why I didn’t even bother to tell her how I felt. I found another clinic to follow me during my pregnancy, which have been WONDERFUL so far. Not one ounce of “attitude” or making me feel stupid for asking questions, which is how any normal front desk clerk should be. Now I have been trying to cancel my appointment at the other clinic for the last week and every time I try to call (which is every day), the line is busy and you can’t leave a voicemail… Very hard to reach them. If you don’t want added stress, I strongly suggest you look elsewhere before going to this clinic.

Happy S

I'm trying to call no one is answering

anne R

(Translated) Waiting for more than 20 minutes on the telephone line to get me to hang up on my face in 5 seconds ... and this on 2 occasions in the same day! Above all, disrespectful that this is not the first time this has happened. PMSD program run unprofessionally and arrogantly. Luckily the gynecologist is exceptional, but the whole process of getting to an appointment is unnecessarily painful. (Original) Attente de plus de 20 minutes sur la ligne téléphonique pour me faire raccrocher au nez en 5 secondes... et cela a 2 reprises dans la même journée! Irrespectueux surtout que ce n'est pas la 1ere fois que cela arrive. Programme PMSD géré avec manque de professionnalisme et avec arrogance. Une chance que la gynecologue est exceptionnelle, mais tout le processus pour se rendre à un rendez-vous est inutilement pénible.

Nathalie Lemyre

Was referred by Dr. Dontigny (Gynecologist) to see Dr. Cote (Dermatologist) who are colleagues from the same clinic to be informed via the recording message that Dr. Cote no longer take any new patient...can someone be in touch with me to refer me to another dermatologist??? I have a medical condition that requires immediate attention.

Hajer

(Translated) An endless wait, crowded waiting room, it's just very unpleasant when you're pregnant !!! Waiting more than two hours and passing 10 minutes maximum in front of the doctor !!! (Original) Une attente interminable, salle d attente bondée, c est juste très désagréable lorsqu on est enceinte !!! Attente de plus de deux heures et passage de 10 minutes maximum devant le médecin !!!

Vanessa M

The secretary is rude, goes by the name "Dessie" if that even true. Put me on hold rudely before even hearing what I have to say. Just a rude lady, really goes to show why they have such bad reviews. Keep in mind I was waiting over an hour, just for her to rudely put me on hold.

Jae Sang Lee

I have tried to make a call for 50 minutes. Finally i got the answer the appointment is not available until the end of june. They want me to call again later.

Jessika Marquis

As everyone mentions, there are always issues with the call wait times, and it can get pretty frustrating. However, I had an incident during an appointment that required me to stay put for about an hour because I was feeling very unwell. My doctor, Dr. Dontigny, was so kind and would check-up on me between patients to make sure I was doing ok. I didn't feel rushed out of there, and she had one of the nurses check in on me at all times until I left. I'd say my doctor is worth suffering through those hold times.

Charlie St-Laurent

(Translated) It's so long all the time! First, it is impossible to communicate with a receptionist by phone and they change appointments quite frequently, to confirm you have to talk to them so I find myself moving to confirm THEIR schedule changes. Second, I had to wait a minimum of 1h45 before seeing my doctor for whom I had an appointment and EVERY time, I am 34 weeks pregnant, which is to say that it is not exceptional. ! In short, it's long and it's not easy so for a semi-private clinic, it really leaves a lot to be desired. (Original) C’est tellement long tout le temps! Premièrement, Il est impossible d’entrer en communication avec une réceptionniste par téléphone et ils changement les rdv assez fréquemment, pour confirmer, il faut leur parler alors je me retrouve à me déplacer pour confirmer LEURS changements d’horaire. Deuxièmement, j’ai dû attendre un minimum de 1h45 avant de voir mon médecin pour lequel j’avais un rdv et ce à CHAQUE fois, je suis rendu à 34 semaines de grossesse, c’est pour dire que ce n’est pas exceptionnel! Bref, c’est long et ce n’est pas facile alors pour une clinique semi-privé, ça laisse vraiment à désirer.

Lisa Lafargue

(Translated) The doctor was very friendly and took the time, but the clinic is very difficult to reach by phone, often it is impossible to have someone on the phone and impossible to leave a message. Customer service that would benefit from improvement. (Original) La docteure était très sympathique et a pris le temps, mais la clinique est très difficile à joindre par téléphone, souvent il est impossible d'avoir quelqu'un au bout du fil et impossible de laisser un message. Un service à la clientèle qui gagnerait à s'améliorer.

christelle h

(Translated) Medical team very well ... but the secretaries terrible! What a pity ... (Original) Équipe médicale très bien ... mais les secrétaires épouvantables ! Quel dommage ...

jérôme lejour

(Translated) first pregnancy for my wife and me. We chose this clinic because the flexibility of appointments suited us, the doctor (Dr. Lalande) is close to his people and extraordinarily professional. She can be reached quickly depending on the urgency. She listens well to the needs of mom and prescribes the best to do to carry out the pregnancy safely. It will be she who will take care of the 2nd pregnancies. The clinic is well located and near the Lasalle Hospital. Parking is always available and easily accessible. The clinic is grouped with Jean-Coutu and the pediatric clinic which is attached which makes the services much more accessible. The clinic is growing fast and the service is professional given a tight schedule. It is better to prepare your questions in advance and so be ready for the medical meeting with the doctor because otherwise it could seem very expeditious. (about 10 min / consultation) Anyway it is not a meeting face to face but all the possible questions we had to ask him was answered professionally and oriented to the needs of the mother. If you are of the unprepared type, I do not recommend this clinic, it is not the luxury to waste their time. And if you are prepared, it will be a rewarding experience. Thank you (Original) première grossesse pour ma conjointe et moi. On a choisi cette clinique car la flexibilité des rendez-vous nous convenait, la médecin (Dr. Lalande) est proche de ses gens et extraordinairement professionnelle. Elle peut être rejoint rapidement selon l'urgence. Elle écoute bien les besoin de maman et prescrit le mieux à faire pour mener à bien la grossesse en toute sécurité. Ce sera elle qui s'occupera de la 2e grossesses. La clinique est bien située et près de l'hôpital de Lasalle. Le stationnement est toujours disponible et facilement accessible. La clinique est regroupé avec le Jean-Coutu et la clinique de pédiatrie qui est annexé ce qui rend les services beaucoup plus accessible. La clinique est en forte croissance et le service est professionnel compte tenu d'un horaire serré. Il vaut mieux préparé ses questions à l'avance et ainsi être prêt pour la rencontre médicale avec la médecin car sinon elle pourrait paraître très expéditive. (environ 10 min/consultation) Quoi qu'il en soit ce n'est pas un rendez vous en tête à tête mais tout les questions possible que nous avions à lui poser on été répondu professionnellement et orienté vers les besoins de la maman. Si vous êtes du type non préparé, je ne vous recommande pas cette clinique, il n'on pas le luxe de perdre leur temps. Et si vous êtes préparé, ce sera une expérience enrichissante. Merci

Farah KF

(Translated) As far as I remember, the doctors are adorable, but the medical admistrative service on appointments and all the paperwork on requests for preventive withdrawals is extremely execrable (the secretary connecting to the post). The secretary I met was blonde and she spoke to me like I was a child. I think I've never been so sad and stressed for paperwork (which is not beneficial when it's our very first pregnancy)! Everything depended on them and I had no way to talk to the doctor, it saddened me a lot. For all pregnant women who need preventive withdrawal, call elsewhere, it is not easy to have an appointment, but it is possible to find elsewhere! With a HUMAN administrative service! I sincerely hope that doctors will read my message so that they can investigate how patients are treated! (I have been in contact with this clinic from April 7, 2016 until April 14, 2016 for my pregnancy and I do not think to get back to it, because I managed to find an obstetrician just as nice and not to mention the secretary (an angel)) (Original) Selon mon souvenir, les médecins sont adorables, mais le service admistratif médical sur les rendez-vous et sur toute la paperasse sur les demandes de retraits préventifs est extrêmement exécrable (la secrétaire relier au poste). La secrétaire que j'ai rencontré était blonde et elle me parlait comme si j'étais un enfant. Je pense que je n'ai jamais été aussi triste et stressé pour de la paperasse (ce qui n'est pas avantageux quand c'est notre toute première grossesse)! Tout dépendait d'elles et je n'avais aucun moyen de pouvoir parler au medecin, cela m'a beaucoup attristé. Pour toutes les femmes enceintes qui ont besoin du retrait préventif, appelez ailleurs, ce n'est pas facile d'avoir un rendez-vous, mais c'est possible de trouver ailleurs! Avec un service administratif HUMAIN! J'espère de tout cœur que les médecins liront mon message afin qu'ils puissent enquêter sur la façon dont les patientes sont traitées! (J'ai été en contacte avec cette clinique du 7 avril 2016 jusqu'au 14 avril 2016 pour ma grossesse et je ne pense pas y remettre les pieds, car j'ai réussi à trouvé une obstétricienne tout aussi gentil et sans parler de la secrétaire (un ange))

E Ib

(Translated) Ultrasound never respects the appointment time. (Original) Echographie ne respecte jamais l heure des rendez vous.

michael mit

(Translated) The doctors are super nice, always smiling and give great service. Secretaries and receptionists are the worst in the business ... They lie, hang up the line while we're on hold, want to put in as little effort as possible. Unfortunately, they make the clinic experience so difficult that I cannot give more than one star despite the excellent service from the doctors. (Original) Les docteurs sont super gentilles, toujours souriante et donne un super service. Les secrétaires et réceptionnistes sont les pires du domaine... Elles mentent, raccroche la ligne au nez pendant que nous sommes en attente, veulent faire le moins d'effort possible. Malheureusement, elles rendent tellement l’expérience de la clinique difficile que je ne peux pas mettre plus qu'une étoile malgré l'excellent service des docteurs.

Charlotte

Impossible to get a hold of someone on the phone. I've made 3 attempts in the last hour. A receptionist has answered all 3 times and hung up without even saying hello. I am far along in my pregnancy and though I like the Dr that follows me at this clinic, I don't intend on showing up to my next appointment. The service from the rest of the staff is just too horrible and I don't have the patience for it anymore.

Isabelle Paquin

(Translated) Excellent service with Dr. Fortin. I had a total hysterectomy which went very well. The doctor is very respectful and very kind, I felt in good hands. He even took the time to call me at home to check on me the next day. I made my appointment very quickly and without waiting for the follow-up. Very good place for follow-ups. (Original) Excellent service avec le Dr. Fortin. J'ai eu une hystérectomie totale qui s'est très bien passée. Le docteur est très respectueux et très aimable, je me suis sentie entre bonnes mains. Il a même pris le temps de me téléphoner à la maison pour prendre de mes nouvelles le lendemain. J'ai pris mon rendez vous très rapidement et sans attente pour le suivi. Très bon endroit pour les suivis.

L SM

(Translated) A friend recommended this clinic telling me that the doctors were good. My gynecologist is nice, but there is always a very long wait time (I have already waited 2-3 hours to see him and I had a appointment). What I deplore most is the service given by the receptionists: We always have a lot of misery to reach someone on the phone, and when we are able to talk to them, they are always unpleasant, towards rudeness. Even when you see them in person, they have the same attitude. Today I phoned and I was able to talk to someone after 21 tries. When I told the receptionist that I had 27 weeks of pregnancy and had not seen a doctor for nearly 3 months, she told me it was up to me to take follow-up appointments (c is my first pregnancy and I thought the doctor or someone in the clinic would tell me if I had to take an appointment). My gynecologist was on vacation during my last appointment and the doctor who saw me did not even know why I had come and did not advise me to take an appointment. She made me wait so long that the receptionists were already gone when my appointment was over. But it's my fault not to have asked if I should take appointment ??? In any case, my first pregnancy experience was a bit spoiled because of the clinic's service. (Original) Une amie m'a recommandé cette clinique en me disant que les docteurs étaient bons. Mon gynécologue est gentil, mais il y a toujours un très long temps d'attente (j'ai déjà attendu 2-3 heures pour le voir et j'avais un rdv). Ce que je déplore le plus est le service donné par les réceptionnistes: On a toujours beaucoup de misère à rejoindre quelqu'un au téléphone, et lorsqu'on est capable de leur parler, elles sont toujours déplaisantes, vers impolies. Même lorsqu'on les voit en personne, elles ont la même attitude. Aujourd'hui j'ai téléphoné et j'ai pu parler à quelqu'un après 21 essais. Lorsque j'ai dit à la réceptionniste que j'avais 27 semaines de grossesse et que je n'avais pas vu dr médecin depuis presque 3 mois, elle m'a dit que c'etait à moi de prendre des rdvs de suivi (c'est ma première grossesse et je pensais que le médecin ou quelqu'un dans la clinique allait me dire si je devais prendre un rdv). Mon gynécologue était en vacances lors de mon dernier rdv et la docteure qui m'a vue ne savait même pas pourquoi j'étais venue et ne m'a pas avisé de prendre rdv. Elle m'a tellement fait attendre que les réceptionnistes étaient déjà parties quand mon rdv était terminé. Mais c'est de ma faute de ne pas avoir demandé si je devais prendre rdv??? En tout cas, mon expérience de première grossesse a été un peu gâchée à cause du service de la clinique.

Elodie Watwat

(Translated) My experience is limited to my contacts with the secretariat. Cold and rude people most of the time. They also refused to quickly give me the preventive withdrawal paper while the other clinics do it right away since it is for a work withdrawal due to dangers. It doesn't make you want to be followed there when the doctors are surely very good. Pity. (Original) Mon expérience se limite à mes contacts avec le secrétariat. Des personnes froides et désagréables la plupart du temps. Ils ont aussi refusé de me faire rapidement le papier de retrait préventif alors que les autres cliniques le font tout de suite puisque c est pour un retrait du travail lié à des dangers. Ça ne donne pas envie de s y faire suivre alors que les médecins sont sûrement très bons. Dommage.

Samuel L-M

(Translated) Medical staff attentive and adequate environment. However, the receptionists are not very pleasant and should be reminded that the smile is the basis of customer service. A manager is failing his duty here. (Original) Personnel médical attentionné et environnement adéquat. Par contre, les réceptionnistes ne sont pas très avenantes et devraient se faire rappeler que le sourire est la base du service à la clientèle. Un gestionnaire manque à son devoir ici.

Roro N

(Translated) Terrible phone service! You wait a long time on the phone, we pick up and then hang up on you !! ???? However, I give the 5 stars for my gynecologist who is exceptional! (Original) Service téléphonique exécrable ! Tu patientes longtemps au téléphone, on décroche puis te raccroche au nez !!???? Je donne cependant les 5 étoiles pour mon gynécologue qui est exceptionnel!

Denise Mello

I was treated with completely disrespect in this clinic. I had a miscarriage in February and they were very rude with my situation. I was very fragile and I was mistreated on the top of all the bad feelings I was having. Today I went there to get a copy of my exams to transfer to another clinic and I was mistreated again. I'll never come back to this clinic and I don't recommend to anyone! I went to other two different clinics in Montreal and the service was completely different!

A. V-J

(Translated) On their website it is written that '' for consultation in gynecology: You must have a consultation request from your doctor (or referral) to get an appointment. '' I took a rv with my family doctor to be able to have this famous reference and when I finally have it, I am told that it is necessary to "have a real problem" and that it does not make consultation of routine... Having known, I'll be going elsewhere a long time ago ... (Original) Sur leur site web il est écrit que ''pour une consultation en gynécologie : Vous devez avoir une demande de consultation de votre médecin (ou référence) pour obtenir un rendez-vous. '' J'ai pris un rv avec mon médecin de famille pour pouvoir avoir cette fameuse référence et quand je l'ai finalement, on me dit qu'il faut ''avoir un vrai problème'' et qu'il ne font pas de consultation de routine... Avoir su, je serai aller voir ailleurs il y a longtemps...

Francine Lalonde

(Translated) I have been a patient of Dr. Claude Fortin since the birth of my daughter, that is to say 30 years. I have to make an appointment for a "possible" ovarian cancer problem detected by the McGill University Dove research project recommended by my family doctor. There are 3 long days that I call at different times to get hung up, after waiting sometimes 45 minutes, by a recorded voice telling me that NOBODY can answer me! I have just read the comments of the other patients and I am glad that I am not pregnant, but, on the other hand, I am worried because I may have cancer. This situation has been going on for several years now. It's sad, disastrous ... and so on !!!! I wonder if Dr. Fortin knows about it !!!!! I just found out that you can contact them through the Facebook page. We answer you but I await their call ... so .... (Original) Je suis patiente du Dr. Claude Fortin depuis la naissance de ma fille, soit 30 ans. Je dois prendre rendez-vous pour un problème de "possible" cancer d'un ovaire décelé par le projet de recherche Dove de l'Université McGill conseillé par mon médecin de famille. Il y a 3 longues journées que j'appelle à différentes heures pour me faire raccrocher, après une attente parfois de 45 minutes, par une voix enregistrée me disant que PERSONNE ne peut me répondre! Je viens de lire les commentaires des autres patientes et je suis contente de ne pas être enceinte mais, par contre, j'angoisse car j'ai peut-être un cancer. Cette situation dure depuis quelques années déjà. C'est triste, désastreux...et j'en passe!!!! Je me demande si le Dr.Fortin est au courant!!!!! Je viens de découvrir que vous pouvez les contacter par la page Facebook. On vous répond mais j'attends leur appel...alors....

josee Roy Bordeleau

(Translated) Hello, I am trying to contact you 2 x 1 hour pending and no response. Surely there is a problem ??? This is not normal ?? (Original) Bonjour, j'essaie de vous contacter 2 x 1 heure en attente et aucune réponse. Il y a sûrement un problème ??? C'est pas normal ??

Jenny Kim

Called, called, transferred, hung up on, wait for call back, yadda, rinse & repeat! Then finally got through. But things did not turn around unfortunately. She called me a "foreigner" (yes, really...) that they wouldnt treat, as I'm from Ontario and its too complicated for them to "make adjustments". Tax money well spent! Followed by, verbatim, "not my fault you live in 2 places". Thanks...

Mohan Kavali

why do not they accept new patients .? simply they say we do not accept new patients and cut the call.

Joanie Boisvert

(Translated) Administrative and technical staff lack empathy and many other interpersonal skills. This staff seems to forget that pregnancy can be synonymous with stress. The doctors, although they are overwhelmed and in a hurry, remain competent. (Original) Le personnel administratif et technique manque d'empathie et de bien d'autres compétences interpersonnelles. Ce personnel semble oublier que la grossesse peut être synonyme de stress. Les médecins, bien qu'ils soient débordés et pressés, restent compétents.

Amina Bachir

(Translated) It's been since July that I try to have 1 date !! the waiting time on the phone is unusually long! 45 minutes to 1 hour so that they hang up on us afterwards. I managed to reach a secretary once so that in the end she wouldn't even let me explain my problem to her, put me directly on hold and hung up after 10 minutes. Can anyone do their job !!! We don't ask for the moon but just get the phone answered (Original) Cela fait depuis le mois de juillet que j'essaye d'avoir 1 rendez-vous !! le temps d'attente au téléphone est anormalement long ! 45 minutes a 1h pour que après on nous raccroche dessus. J'ai réussi a joindre une secrétaire une fois pour qu'a la fin elle ne me laisse même pas bien lui expliquer mon problème me met directement en attente et raccroche après 10 minutes. Est-ce que quel qu'un peut faire son travail !!! Nous ne demandons pas la lune mais juste qu'on nous répond au téléphone

Lauren S

I rarely write reviews. This is by no means a comment on my Dr, who is wonderful! I had an amazing experience with her and with giving birth at Lasalle. But it’s REALLY, REALLY hard to get through to them to get an appointment!!!! It’s SO frustrating, bordering on unacceptable!!! I am always on hold for a long time. When I do finally get through, I get some run around answer I.e. my doctors schedule isn’t out yet. Sometimes I’m put on hold and hung up on. It took me numerous calls (at least 5) and probably over 2 hours of my time total to finally get through to them to make a much-needed appointment. Is that reasonable? No!! Please do something about this, as your doctors are so wonderful!

Irina Tanase

The worst. Called 3 times today and stayed on the line for 30 mins and noone picked up the first time. Sexind time, receptionist hung up without even waiting on a hello. At 5 oclock on the dot after another 30 mins, the line cut off. After reading all these comments, I wouldn't trust my pregnancy to this unreliable clinic.

Pat

If any government officer is looking into this, please read. The Doctors in Montreal are surprisingly good for most of the time, but I don't get that why receptionist and nurses are so rude and lazy. After waiting for long time when someone picks up call they don't even bother replying, just puts phone on the side or transfer somewhere without listening. Its like we are not even dealing with human. We have been keep trying but it looks like impossible to book an appointment or even spek to sensible person. May be time to privatize these jobs instead of freaking dancing on the whim of these union workers..

Shaun Savage

FIrst, they say they are open at 8:30am. however they don't turn on the phone until 10am. and once you do get a ring, you're waiting 15 minutes before an answer and when they do answer they put you on hold for another 20 minutes. Second, the receptionist is very rude, she has this almighty complex, after keeping me waiting for then 30 minutes she has the nerve to tell me to call back once because I have her wait for 1 minute to get the information she asks for. If you can, avoid this place, it is absolutely the worst. I would say make an appointment just in case but once a better place is found, cancel it. Disappointed that this is what things have come to, customer service no long matters.

Sylvie Gagné

(Translated) I CALLED TODAY AFTER 5 MINUTES SOMEONE ANSWERED ME AND I WAS ABLE TO GET MY RV WITH DR CLAUDE FORTIN WHO HAS BEEN MY DOCTOR FOR 40 YEARS. A VERY NICE AND RESPECTFUL MAN, VERY COMPETENT IN ADDITION. (Original) J'AI APPELÉ AUJOURD'HUI APRÈS 5 MINUTES QUELQU'UN M'A RÉPONDU ET J'AI PU AVOIR MON RV AVEC LE DR CLAUDE FORTIN QUI EST MON MÉDECIN DEPUIS 40 ANS. UN HOMME TRÈS GENTIL ET RESPECTUEUX.TRÈS COMPÉTENT EN PLUS.

France Benoit

(Translated) Hello, I would like to have a date with De. Gaulin (who is just great, so 5 stars :)), but no response after several minutes of waiting and repeatedly calling. are you having phone problems? Thank you (Original) Bonjour, j'aimerais avoir un rendez-vous avec De. Gaulin (qui est tout simplement géniale, alors 5 étoiles :)), mais pas de réponse après plusieurs minutes d'attente et appels à plusieurs reprises. est-ce que vous avez des problèmes de téléphone? Merci

Amanda M

Ridiculously long waits for appointments. Your appointment is at 2 you are in there till 5. It's as if they do not know how to book their appointments..