Reviews of Frontenac Doctors (Doctor)

Mandy baldwin

I really like the staff here. My dr is fantastic and I like that the book that day or the next. My last doc in Alberta took 2-3 weeks to get in. With that timeline who’s to say I didn’t have to go to the hospital instead. I have absolutely nothing bad to say about them!

Jamie-lee Hunter

I also waited three years, but.. my Doctor is fantastic. ALL staff I've met has been super nice and attentive to my needs! I love that I can make a video call appointment. Especially since Covid happened and the winter cold, I don't have to deal with getting there. 5/5

Where's Waldo

If you are lucky enough to see Dr. Ma, they are dismissive and in a rush. Their name should be "Dr. Showboat", or maybe "Dr. Puppeteer" - they do everything for the glory (nothing for care of patients) and they keep a group of staff and students to do their work while they sit in a back room. They divorced from Maple FHT and didn't give patients a choice to stay with the FHT. The office staff are perfect gatekeepers and well trained to give patients the runaround. It's unfortunate that we have a Dr. shortage, otherwise this person would be out of business.

Franklin Erin

This is literally the worst reception I have ever received. I have twice now had to go to the hospital and wait nine hours because they either don't pick up their phone or simply say they are full OR direct you to the portal for a two day wait. All complaints here literally have nothing to do with the doctors. It's reception. This is NOT new and is COMPLETELY disrespectful to the Kingston community. I feel strongly this needs to change soon or literally people are g going to get very unwell not getting proper health. I know its been a bloody tough two years but this is not new and I'm starting to get frustrated. I have now been waiting about a half an hour . It's 8 in the morning... If this wasn't my only option I would get a new doctor. I've heard a multitude of people say that to me in person and on this thread. It makes me feel like perusing a legitimist complaint to the city about this business. I'm certain people have probably died waiting for care.

Kat Tremblay

The staff is friendly. But that's it. They only book 2 business days out, so you'll never get an appointment unless you're awake at 6am to book online. If you call when they open, the appointments are either all gone or you can't get through. Worse way to book appointments I've ever encountered in my whole life. I need more than 2 days notice to get off of work for appointments. They refuse to let you book for flu shot by appointment and insist on drive thru vaccination. This will not work for my family and there is no alternative. They've held 3 drive thru clinics for it and we've not been able to make it to a single one. Once some immediate health concerns are addressed, my whole family would rather go back on the list than continue to go here.

Eden .s

Unprofessional and ridiculous. You can only book same or next day appointments which is unrealistic for any working person. Most of the time they have their phone lines off and there's no way to leave a voice-mail unless you're canceling.

Jenn Wilson

Trying to make an appointment, they are closed today ( Dec 24th understandably) yet I'm on hold rather than sent to a voice-mail. Not the first time something like this has happened...can't stand this place. I'm beyond frustrated. I just want to make an appointment !! Their website is such a joke, saying they are open from 3:30am to 11:30am and now way to book an appointment!!!!!

Sergio Andrés Martínez Kowalski

The medical secretaries here are unprofessional and will act as if they do not hear you on the phone and leave you on hold when it is close to closing time on Fridays. No shame at all.

Brent Hoadley

Awesome place everyone is friendly and happy to help me with my illness even during the pandemic

P Y

They have really gone downhill fast here over the past 5 years. The doctor in charge is not supportive, she is dismissive, and I have no faith in her or her office’s ability to serve the community effectively. Every time I have to make an appointment, I can’t. Currently dr. Ma is unavailable (according to their patient portal) until November 29, 2021 and has not bothered to update her online status since. Terrible service, bare minimum dismissive care, and absolutely unacceptable availability. Shame on this office

Christine Morton

Over 2 years with Dr. Greenwood and my infant and I have never met her; always a nurse -- Which she misdiagnosed us both, which needed a specialists attention. You can only book 2 days in advance (which is obviously booked up). Moved to a different location with 1 week's notice. I could go on and on. I'm 4 months pregnant and have an 10 month old, but would rather be without a doctor than with her.

Laura Ulian

Reviewing negative because of waiting on a list? Welcome to every doctor office in Canada. This place has the kindest doctors I've met and with one exception, the staff gas been superb. I wouldn't be around today if it were not for my doctor.

Frostie 32

I have had excellent results from staff and my doctor. Seems like a lot of karens and kens out there!

Allison Murphy

The Service that this Office provides to their Patients and Patients Family is somewhat lacking. I have not been able to reach this Office through the phone since last Wednesday. I took my 80 yr old Mother for Blood Work on her Doctors request only to find out the Doctor never sent the requisition forms in. Needless to say we were unable to phone the Office and request them as they do not answer their phones or allow you to leave a message. It is very frustrating and upsetting to say the least. This is my Mother's health we are dealing with. If anyone in this Doctors Office reads this review please listen to my voicemail that your outgoing message says that you will not respond to for my contact information regarding my Mother.

LP Z

Have opted to go back on the list. Waited 3 years for a doctor then could not book an appt- the 'same day next day's appointments are not possible to book even at 6am they are all gone. The 2 doctors I tried to speak to work part time hours at the clinic and were not available on the days I am not working. When I did have one appointment they changed it & I thought it was a phone call and it was a video. This is the address but the practice name I was told is Frontenac Doctors. Hoping others are smarter than me and read reviews before accepting to go with this place. Very disappointed. I guess you get what you pay for. Have lived in 4 other countries including the USA and hands down this is the worst medical service I received in my life.

J M

This clinic and the doctors have no idea how to run a professional practice. Their booking practices are ridiculous - as noted in every other review here. I finally got off the wait list after 6 years and agreeing to go to a different county, just to get a doctor. Just a few months after joining the clinic and taking on a full roster of patients, my doctor goes on mat leave! She would have already known by that point, so why yank all our chains? Then to top it off, a year later she sends out an impersonal letter telling her patients "she cannot handle her load" due to personal issues and is dumping half of us on some random guy with barely a year under his belt. What a joke. Find another clinic - steer clear!

Elizabeth Turner

very hard to get an appointment, no follow up on referrals and external tests/exams, always at least an hour behind schedule every time i have had an appointment, seemingly discouraged from making appointments, no option for in person appointments still, a glitchy online booking portal and no option to book over the phone or in advance.

Penney Daneshvar

I would not recommend this group of doctors. Their policy of same day makes it nearly impossible to actually see your doctor, which is very poor patient care. We have had to switch doctors already after never even meeting our family doctor in person. It’s a complete waste of time. Wait it out and find any other family doctor clinic to save you time and frustration.

Cheryl Bostock

The doctors and nurse practitioner are knowledgeable and skilled, and I have always been treated with understanding, patience, and kindness. The receptionists are very nice and helpful. I feel very fortunate to be a patient of Frontenac Doctors.

She Fem

Worst office ever! Never able to book because of their same day next day booking. Tried all hours of the day and every day of the week and never once have I seen an open appointment. Reception staff is rude and treats patients in an undignified manner yet patients have to be super polite and respectful in return through this mistreatment.

jdsc3

I had a appointment with Courtney The NP . It was the first time meeting her . She was very Congenial ,and friendly .She Helped me through a big decision .and explained the plus and minuses . She is very knowledgeable gentle and professional plus . Thank you Courtney you are the Best

Fiona Bradbury

Cannot get appointments.... options on portal are specific but not anything else... and no prescription renewal. I got moved to 3 different doctors before even meeting any of them.