Reviews of LifeSmart Medical (Doctor)

Brendan

I got appointed here for a new doctor as my doctor retired. Had a scheduled time for a meet and great. Had to sit and wait for an hour and fifteen minutes after my scheduled time before meeting the doctor. After finally getting in, got cut off by the doctor saying time is up and will need to scheduled to come back. Any time I call in they are to busy and your instantly put to hold. Waited on hold for 25 minutes to talk to a receptionist. They will not call you back with info you require, they are always give you excuses saying they are to busy because someone is on holidays thats why they don't answer the phone or call back. Any time you need an appointment you will be waiting a month to get in. Its seems they are just to busy and not concern about ones health and concerns.

Tiffany Harder

Receptionist was fantastic. Wait time is super short and you can book online. However I have never been treated so poorly by a doctor. I don't go to the doctor very often and this woman gave me bad news in a totally callous way and essentially suggested I was lying when I described what was the matter as she said, in a heated manner, what I was saying didn't add up. When I said I didn't want the prescription she was offering me as I had tried it in the past without results and didn't want to put unnecessary drugs into my body she proceeded to say we will just end this here and then left the room without saying anything else. I was shocked.

Kelly

No wait time in the walk-in clinic. Dr. Brown was very helpful. Beautiful, brand new clinic.

Carmella Spender

The staff were awesome. They were knowledgeable and quite friendly. The Dr. I saw was also friendly and quick to treat the issue. However, I did wait one and a half hours to be seen. It could be the time of year or I came on a day that was exceptionally busy. I will go back definitely to give it another chance!

Dawn Sands

Tried booking an appointment to see Dr. Sherry Belenki. Her staff person was very rude and not helpful. She kept interrupting me and talking overtop of me when I was trying to ask questions about how to get an appointment. When I asked her to stop interrupting me and let me finish speaking, she wouldn't stop. When I asked her again to let me finish asking my questions she told me I wasn't welcome at the clinic at I would have to go somewhere else. Pretty poor etiquette for a health care clinic.

Gentle Clean Janitorial

Great clinic and great people!

Emmi J

Dr. Shiva Majd had no empathy and made comments that made me feel upset and uncomfortable. Wouldn't recommend her as a physician.

Deborah Eismendi

Go somewhere else. I have had 3 questionable visits and I offically have no confidence in this doctor. Go somewhere else.

Season Kirkwood

Excellent timing and service.

Samantajung

I don’t normally come to this clinic but had to since my normal doctor I see for walk ins was on holidays. I waited 1.5 hours to see a doctor by the name of Shiva Majd. She issued a prescription for my cold but refused to issue me a sick note for the days I was away from work due to my I’llness because she did not see me those days. I’m not going to come to a walk in when I’m at home puking. I’m going to wait until I’m able to come in in a more appropriate time. It was a complete waste of time. She wasn’t sympathetic, understanding and had zero empathy. I will never come back here again.

maddmaxxplays

Went to clinic for obvious strep throat. Would have been in an out in under 10 min. Came abit aftwr dr was supposed to he gone. But could tell they were in back. Receptionist told me they were gone for the day. Had to drive across the city to find another walk in. Thanks for nothing

David Kampen Robinson

Great clinic, great pharmacy. I like that they take a team approach to health care. I also appreciate the thorough way in which the doctors listen and take your health concerns seriously.

Justin Anderson

Problem is if you have a doctor here and if he\she not in your taken in for a walk you should be able to book appointment with other doctor then to be treated like a walk in

ChrisCrond “Yeah him”

Been a patient there since they been open and one of there main doctors for 25 years before that. Firstly, there currently asking people for 5 star reviews for $100 so ingore most of these current. I still have up hold up on my full review to be cleared but I had to say they are actively not only NOT sanitizing surfaces like the blood pressure machine they force you to use and only point to the fact they have sanitizer on the table. They did not sanitizer between me and the next patient and out right lied to me about doing it (and camera). And that's the by fair the least concerning thing about this place. If you care at all about your health or care do not visit this place even if it's your only option. Or if your indigenous.

Jasmaine Mackinnon

if I could give minus stars I would. I felt ashamed as soon as I left DR KEN MENDOZA's office, went to meet him for my family doctor. a meet and greet. as he went over my family health he proceeds to ask me if I wanted to get a STD test because i am First Nations. I left not long after. feeling ashamed and dirty because this doctor in his profession had said such things. what kind of doctor says those things?! apparently Dr Mendoza thought it would be appropriate to say. He is denying it of course but I have never been treated this way by someone in this proffesion! I told him I wanted an apology but he can't pull up his big boy pants and admit to his wrong. I feel disgusted in every which way

C B

The staff are very rude, the wait times are extremely long, when they are suppose to call back, they do not get back to you. They are obviously are strained by patient overload. I recommend finding another clinic unless you want to spend half a day waiting to see a Dr.

66l396

After months of bowel problems, insisted they arrange a Colonoscopy..after waiting 3 months,called the office they said it takes,I call colonoscopy people they say they responded with an appointment 1week after request...when I finally got in...stage3 bowel cancer...useless disregard. Oh someone is gonna pay.

Deb Kroeker

Had my first appointment after switching from a Dr that had a 2 hour wait. minimum, after my appointment time to be seen. My appt was at 4:10 and I was in the room by 4:12 and back home at 4:40. Can't complain about the wait for sure. Time will tell if it stays this way.

Nanci R

Very difficult to get an appointment here. Staff are not efficient on the phone and are often curt bordering on rude The doctor I was paired with is however excellent! Support staff need customer service training badly

Coreen Lee

Really great walk-in clinic. Very clean, low wait time to get in and most of all, the doctor was polite, professional and thorough. Would definitely recommend to anyone looking!

Nick Armstrong

Friendly staff, helpful doctors. Always have a great experience there.

EJ EA

Went in for a walk in and waited 2 hours to see a doctor. People walked in after me and and got to see a doctor before me. Front desk is the worst and is horribly organized. There isn't anyone in the office and I'm still waiting? I've seen way busier walk in clinics that get people through much faster. Horrible

Apoorva Gupta

Unprofessional clinic. Doctor Thwala, at Main street is my husband’s family doctor. I wanted to see him for getting referral for a specialist. I talked on phone to explain they said they aren't accepting new patients but asked me to come for walk-in even if I don’t have a family doctor. I went their, they took all my information, ask me to wait for around 45 mins, and as soon as it was my turn, they informed me that doctor won’t accept you as you don’t have a family doctor. I told them that he is my husbands family doctor and I am new to Canada so I am looking for one and, in the meantime, he can provide me referral to a specialist as I am not feeling well. But he was more like your husband is my patient, not his family. I don’t understand what’s the point of being a family doctor if you can’t see his patient’s family on a walk-in basis. Moreover, they did not inform all this on phone, dragged me to the clinic and made me wait till my turn came to refuse me. Avoid this clinic.

Olufemi Adedeji - TENORS

Waiting time is long.

Aman Deep

I had very bad experience, waited for 3-3.5 hours Went there at 9:30 am and my turn was at 1 pm I called them before going there they told me uh don’t need appointment but still waited for those hours

Marcia Bogoyavlensky

Dr.sean is amazing so happy I went to see him

Lang Wong

Dr. Sherry Bilenki and staff are amazing. From the moment I walked into LifeSmart Medical Osborne Clinic and had my treatment looked after, I was very impressed with their whole process. The Clinic itself is brand new and clean and professional looking. They had lots of space for free parking and conveniently located downtown. They have a quiet and comfortable waiting area with lots of windows. There is a pharmacy here too. The receptionist who greeted me was very friendly and professional. Thankfully it was a very short wait to see Dr. Bilenki. Her office was new and clean and fully outfitted to look after your needs. She was very knowledgeable and did not talk over my head. She made me feel comfortable and answered all my questions. She explained to me my options and possible scenarios on deciding what was right for me. Everything was well taken care of. Very happy with Dr. Sherry Bilenki. Highly recommend her to anyone looking for a new doctor or second opinion on your health and wellness. I was in and out within 40 minutes. Overall I had a great visit with Dr Sherry Bilenki at LifeSmart.

Father Howie

This place is a f___ing joke. Don't waste your time here. They are overly busy and you're always "next in line" for 3 hours and just to see your own family doctor! I booked an intake with Dr Mendoza to see myself and wife but I had been back to see this doctor and my wife hasn't since the intake because he took off on holidays and now hes not her family doctor but mine. Story time: I had a bad eye rash and wanted it looked at. Eye irritation probably caused through strain or who knows what because I didnt see my Dr. Anyways! I called and asked to book an apt they said tomorrow he can come book me in but I had been with this for 3-4 days already and it's getting worse. I needed the apt asap, so called to get it pushed in for the day making my statement what's the family doctor for if I cant even see my doctor when I need one? They said they would call me back if something opened for the time I requested. I got a call after the time I requested saying I missed my appointment. I never recieved a call to confirm the appointment and decided this is not worth my time anymore.

Kate-Lynne Morton

I absolutely love Dr. Marantz and we have been with him for years but trying to get through to the clinic without physically walking into the clinic (phone, etc) lately is getting to be absolutely ridiculous. Waiting on the phone for over 20 minutes to speak to someone is absurd. If the clinic has grown that much then perhaps having more than 3 people handling phone calls and the front desk would be a good idea.

Jerry Michael M

Be careful the wait times are brutal and the service is less than .

Katie Crait

I find it very confusing to see others go in before you that just came in. 2 hours after to be precise, Isabella, Marcella, santos, Garcia sounding names. No. Not my turn yet

Anthony Nelson

I was in need of a medical emergency And they helped me to get in to see Dr Nepon as quickly as possible. Very efficient and courteous staff.

Ks J

Never go here if you are a walk in. You will never see a doctor.

Kim VanKosh

Called today to make an appointment with my doctor and found out that she is no longer there. NO call or letter from the clinic to inform me that the doctor left her practice. While they have several female doctors, the only doctor accepting new patients was a male doctor. No thanks. Now I need to go through the entire process of finding a new female doctor.

Margarita Abejuela

With pandemic, this is the first time that i booked for a phone in appointment. Twenty-five mins past the scheduled phone-in appointment, I decided to call their number as i didn't receive any call. I was informed that the doctor had changed the schedule. So, i asked if this s a "standard" that, changes can be made without informing the client. They said that i called the call center and they wouldn't know if MD changes the schedule. I asked, how will the client know of the change? They said they wouldn't as they are in a call center. In fairness, the call center representative stated the phrase, "I apologize......" One star for her.

Shannon Burrows

The doctors and the staff are terrible. The doctor I used to see would constantly be tardy and the staff rude. I would not go here ever.

Tiffany

One of the worst medical office I have ever been to. The doctor I was seeing no longer works here or in Winnipeg nobody told me she was leaving, I then wasn’t referred to any other doctor. Side note I’m 12 weeks pregnant. I only found out because I made an appointment because I had my second ultrasound and nobody called me for a follow up appointment. So I ended up calling to make my own. Once I got there I waited over an hour for the receptionists to tell me my doctor no longer works here and the other doctor refuses to see me due to the fact she doesn’t deal with prenatal. At this point they make me wait even longer to tell me they booked me an ob at a hospital I don’t even want to give birth at. When I asked why I wasn’t ask where I wanted to give birth or why I haven’t been able to speak to a doctor about my options they said that’s not how it works. But I know it’s my right to atleast be able to speak to a doctor about where I want to give birth and they can refer me to a hospital of my choosing. This place is by far the most unorganized most unprofessional environment I ever had the displeasure of being apart of. I would not recommend going here at all.

Allison Rees

I always receive good service at this clinic, from dealing with Dr.Marantz to the walk in clinic side of things. Susan at reception is great and all the other reception staff as well. Be patient and understanding when being at a medical clinic.

Jessica Burton

Staff at the pharmacy are generally very pleasant. The Dr can sometimes be scheduled to close to the next patient. I think our time is also valuable so I do not like waiting. Last visit was a bit long to wait. I will see how it goes next visit. Dr seems very nice and seems to listen to my opinion.

LuckyWinner

Worst clinic I’ve ever experienced. I don’t visit our healthcare offices very often as I’m a healthy individual, maybe once every few years. My amazing doctor previously had changed her practice or retired otherwise, I wouldn’t have to experience such ridiculousness. How someone like Dr. Rukhsana kept her license so far as a fairly new grad is beyond me. She practices like a dishonourable & lacking code of conduct & ethics government employee. Entitled individual with not much experience. She probably belongs to some group that she believes she’s all powerful, that might come from her naivety & ego. I wonder if she’s knows there are people who look young but have 3 times the education as an MD plus life experiences, just because someone appears youthful doesn’t mean they don’t know what’s happening. She is one unprofessional individual, she wouldn’t make the grade in private healthcare, I could assure her of that and she shouldn’t make it equally in a publicly funded one either. I suspect maybe she gets paid on salary and doesn’t have to atone for how many patients she sees.When there’s no one waiting in a clinic & one person comes in, waits for hours on end, I suspect that’s the case. To me that’s taking advantage of our healthcare system, that I hope one day will be better regulated. The complaint is not one of waiting that’s the least of the complaint. The real ethical violation is going to the college of physicians and surgeons. Secondly, the clinic is overlooked by hysterical, drama filled staff ( not all of course) one or two in particular who should get a psychiatric evaluation or at the very least they seem to have issues with what is truth and what are lies. You could be told to wait and be seen or taken care of but that could mean 4-5 hours with no one else in the waiting room. They discriminate oddly enough against individuals they take a disliking to. They must be very bored people to cause office drama with patients whose sole visit was to see a physician when an appointment was made. The office “director” who has no more education than a few months of certification in office administration will also create drama and will bear false witness based on hearsay and act discriminatory as well as lie on a subject matter that she was not apart of. If I were to own this clinic, perhaps the owner will read some of the reviews, she would be one to replace. That is if the clinic wants to be known as a decent one & don’t want future negative reviews. I doubt any 5 star review is any real patient or individual that has experienced this place. Take that for what you will. The pharmacy at one time about 4 years ago had a kind, helpful pharmacists. Other than that truly forget this place. Lastly, if you don’t have to go to this clinic steer clear, or at least that doctor that I mentioned, there’s so many experienced & wise M.D’s with well ran clinics/ practices with mentally mature office staff that I urge others to seek out.

Cheryl Vandall

I have been coming to Liffemart on Main St, for a few years. I see Dr Bilenki, and she is amazing. Dr Bilenki, is very patient and so easy to talk to. The girls in the front are very friendly and efficient. A very clean clinic. Highly recommend.

Jean Koch

My husband booked a vaccine and I was lucky to pick up a cancelled appointment. Staff was super! Very friendly.

kelowna

This clinic seems to cater to immigrants/newcomers..not real Canadians. They're the first to get in to see the Dr. Even if you have an appointment. Talk about discrimination towards real Canadians. I don't recommend this place at all.

Stuart Mayoh

I was in and out as a walk-in in 15 minutes. Staff were great.

Sharon Beswatherick

Always friendly staff, and doctors that actually listen... Unlike my last doctor

Savannah Tabin

Best experience I have ever had at a walk in clinic, the service was the fast, the doctor had my tests processed and my prescription filled and I was in and out within half an hour.

Randy Justin Delaronde

Ridiculous walk in wait times. Go somewhere else. I’m at 1 hour and 20 minutes.

Bailey Peterson

Wait times are reasonable and Dr. Mendoza is great. Everyone's really friendly and helpful

Stacie Hunter

Simply put: long wait times, poor communication from doctor, patient concerns brushed off, rushing through appointment, and lack of general empathy.

Audrey Headley

Very calm atmosphere first time getting test needed and referring to special medical teams to do specific testing very happy with life smart Osborne

Marcelo

I have been going to see Dr. Jesse Marantz at this clinic for more than a year now... And I have received nothing but great service from him and his staff, they are always friendly and willing to try and help me with whatever it is I need, It is not a perfect world of course... But I know they try their best and I am very happy with the service I receive there.

karen johnston

I feel very welcome and cared for at this clinic. All my concerns are addressed whether in person or over the phone. I think this clinic has a great staff up front and my doctor is wonderful! If ever he isn’t available, I know that someone else on the doctor care team can care for me. I think it is a great system knowing my health will always be cared for.

Kaylee Walker

Really love this clinic. Dr. Mendoza is excellent and all the office staff are very nice and caring. So glad I found them!

Care Te

This clinic is truly awful. I have been there twice and both times the doctor was unprofessional, inappropriate and did not give me the proper prescription. In both cases the pharmacist had to call because she was well aware that the doctor had given me the wrong medication. Unless you want to turn right around and go to a second clinic to correct the mistakes of these doctors, I wouldn't possibly recommend this place. On top of their incompetence, the doctors made me uncomfortable in their remarks about my body and personal life. Just avoid this place.

Diana Froese

Came 15 minutes early for my appointment as requested, an hour later still waiting to see Dr. Schneider (appointment was just to go over test results) When I asked how much longer they just kept telling me I was next, but yet seemed like everybody else that came in got to go first. After 1 hour and 15 minutes the nurse took me in just to fill out paperwork which is why they had asked me to come 15 minutes early which I did. I will definitely not come here again would rather Drive half an hour further to get better service. So I recommend finding a different place to go unless you don't mind waiting couple hours in the waiting room, and having bad customer service.

Christopher Scalizzi

Highly recommend this clinic. I have been going here for years. Dr Jarmillio is an amazing family doctor. When he's not available the walk-in clinic is always fast and you never wait long. The front counter staff are always so nice and friendly, even when you call they help you out so well. LifeSmarts website and app is so easy and convenient to use. So easy to book an appointment and see future appointments. One of the best clinics in the city, I would highly recommend if you need a family doctor to check them out.

Jordan Shaps

I’ve been here 4 or 5 times now and not once have I been seen within half an hour of my appointment time. One of the times I had to end up cancelling my appointment after waiting over an hour because I had other things to do that day. The staff is friendly and the facility is very clean but the wait time is ridiculous for a scheduled appointment.

Tony Man

She was a former doc in the north who learned the system, trained in other areas at tax payers cost to the region then bailed. My own experience with her was very unpleasant. Would not recommend.

Judy Sinclair

Came in about 2 weeks ago with my daughter. Clinic is very clean and beautiful. Came in as a walk in. Very satisfied with the east Indian lady working at the front. She went above and beyond for my kid. She was alone and was really busy, she handled everything with such great ease and with a smile. She created a great atmosphere You can tell she loves what she does. Pharmacy staff very helpful and cheerful as well. Doctor was very knowledgeable. Highly recommend this clinic. Excellent.

Kristen Morier

Dr. Mendoza always listens to your concerns and always tries to find an answer for why something is wrong. He is truly an amazing doctor !

Walter Holowka

If you like waiting for a long time then this walk-in clinic is for you. Waited for almost 3 hours and I was the second person on the list. I think they forgot about me. The last time I checked to see how long it would be (checked in a few times) they said that they called me and was put at the bottom of the list. I never left the waiting room and never heard my name called. I don’t think I will come here anymore unless I have an appointment . Very disappointed.

Tim Sullivan

I was in emergency 6 times in one year but that didnt seem to concern my regular doctor.Went to Lifesmart as a walking and within 15 minutes I was scheduled to see a surgeon.I had surgery the next morning and have been great since then.

Anna Stevens

My husband and myself absolutly love Dr Jaramillo and the whole staff at LifeSmart, they are efficient and very pleasant to deal with.

Samantha Isabella

One of the worst walk in clinics I've been to. I got here around 1:45 and they told me it would only be an hour wait. 2 hours and 15 minutes later I'm still waiting, and during that time I see people who got here after me get seen and leave before me. I feel like giving this clinic only one star is way too much.

L A

Dr Andrea Thwala is an amazing doctor! He went above and beyond to help me.

Nghia Bui

This place is a Quiet and very clean walkin clinic that I have ever come. Never have to wait for a long time to see doctor.

Christophe&Amy Pilloud

Called the day prior to book an appointment for my 2.5 year old and 7 month old to get their flu shot. I was told to just come as a walk-in as it is quite fast ('just an injection'). We arrived at 9am when the doors opened and checked in. After waiting 56 minutes, I asked for the 2nd time when we would be going in as my youngest was needing to feed. We finally saw the doctor after an hour of waiting. I phoned to address the issue after and the manager told me that there was a family of 3 that had more issues and took a long time for the doctor to be freed up. We will not be returning here for any walk-in. (The staff were polite and kind, just overlooked us for too long)