Reviews of Thompson Rivers Otolaryngology - Dr Cleland, Dr Kramer, Dr Janusz (Doctor)

A S F

dr.Kramer is amazing and very down to earth individual he will sit down and make sure you get answers to all of your concerns. I highly recommend to see him if you need one of the best orthopedic in town.

Sharon Lethbridge

Dr Kramer is one of the best ENT doctors I have seen. And, my husband and I have seen a few. He takes the time to explain things very well, and if you still don't understand or want to argue the issue. He will either research it further or send you to a Larynologist to have the situation reviewed. I have never in the 5 years I have been seeing him ever had a complaint!! As to the people at the front desk, I have found that they too are very helpful and there have been times that we have had a good laugh. Yes, sometimes they have been very busy and not had the time to converse. They still have been very polite and helpful!!

Olivia Cook

My partner was referred to Dr Cleland and waited for months before he called and said they "never received his requisition". Finally when they received it, Dr Cleland was kind and friendly and referred him to another ENT for surgery. The scans were never sent to the new doctor and we played the waiting game all over again. Sad to see others have had the same experience, poor communication in this office and rudeness from the front desk staff :(

Ashley Meier

Worst customer service from receptionists I've ever experienced in my life , rude, ignorant and don't return calls, on 2 separate occasions they lost my file, before my surgery they took over a month to return calls, then I'd have to call back. After surgery same thing would not return calls then when I finally get in touch they tell me I need a new referral from my dr. to come see Dr.. Pace Asiuk ..even though the surgery has left me with a hole in my septum 1 cm in diameter!!:( never ever recommend this surgery from here or the staff! So disappointed I trusted them with my body!

Randy Haynee

Dr.krammer has been best Dr in Kamloops and barb is assistant has been outstanding the rest of staff I found were very insensitive and non responsive, I had some complications after surgery not from his work,it ws a violent reaction to penaclyin and I phoned his office and told them about it and what should I do?they said they call back and I left several messages that day and was very upset they called and left message dr wasn't there and they take it seriously,i ended up in emergency and on iv, and he took time in his busy day to meet me at emergency couldn't recommend a better person...but some of his staff need to find other work,i could have gone into anaphylactic shock...I wont go for followup in 2 months I don't wanna deal with his staff....good luck everyone else that your surgeries go well...

Paula Thuveson

Have had great experience at this office: with Dr. Janusz and the staff. Had successful sinus surgery and great follow up. Highly recommend.

Kasey

Worst patient care. The MOAs are nasty and rude. Snarky, dismissive and not helpful whatsoever. Telling my family member to, “call back when you can actually talk”, after undergoing a tonsillectomy whilst trying to book a needed post-op appointment, is unnecessary and unprofessional. Working in healthcare, I recognize these behaviours are inappropriate and unacceptable. If you dislike your job that much, that if effects the way you treat patients, perhaps consider another career choice.