i visited in early December for a cleaning. The assistant was very young and unqualified. She immediately requested i sit down and she started getting out a bunch of xray supplies and i asked if this was covered under my medical. She had no idea and didn't know how to check. I wasn't very happy that they had not even checked my coverage let alone did not know how to check this. After waiting for them to figure this out they proceeded with the xrays.. She completed those tasks then i sat and waited in the chair a while longer. Finally the dentist that had been recommended to me arrived to advise i had no cavities but needed a cleaning, to which i stated that was why i was there. She informed me that this appointment was only for xrays and that process had taken to long to do the cleaning that day.
I was sent out to waiting area, where i waited again. There system was "down" and they couldn't book an appointment but said they would call me.. I didn't here from anyone for weeks.. So i called back to inquire. No answer, Tried calling again, no answer. Left a message. Finally days later i received a call back. Booked the appointment they gave me for 2 months later.. A month later i attempted to call and cancel, again no one to answer the phones.. Tried multiple times, left a message. They never called back. The day of the appointment they called to ask my whereabouts to which i stated and had called and left a message. They said they were having system problems again.
Now again i am trying to call and book a cleaning and cant get a hold of anyone, no one answers the phone.
I moved to Kamloops from a small town, and even the last dentist provided: sunglasses, a tv to watch, multiple chairs, prizes for kids, etc.
Terrible customer service , no one to answer phones
Inexperienced staff, without looking into patient coverage's prior to arrival or procedures
Poor time management
I would not recommend or return here. I will continue to look for a family dentist