Reviews of Clinique Medigo (Doctor)

Brad Hamoud

(Translated) Rather say that you no longer accept those who do not have a family doctor at home instead of sending us wasting time on an online appointment scheduling system that does not work! It's more honest. (Original) Dites plutôt que vous n'acceptez plus ceux qui n'ont pas de médecin de famille chez vous au lieu de nous envoyer perdre notre temps vers un système de prise de rdv en ligne qui ne fonctionne pas! C'est plus honnête.

Marie Claude

Was assigned a doctor saw him then he decided to refuse me saying that I had a doctor in another clinic. When called the RAMQ was told that there's was clearly a note saying"can have a doctor". Waited over 6 years for a doctor. Did not receive a call to tell me. did not even have the courtesy to explain or find out why. When I called for an appointment the lady was very rude and was told that it wasn't her problem and had to go.the doctor decided on his own to reject me after one visit. this is not the way to proceed he can not choose our let go of a patients. In my case he's at fault. I'm clearly not impressed by this clinic. clearly someone did not do their job properly. So now I'm the one paying for their actions. Now I'm without the help I need. It's a must in my case. Now I'm on a 327 days waiting list. In other words another 6 years. ????

Tonya Williams

in dire need to speak with or see a doctor, no one answers the phone, did not get any email back when registering. when I did get through once, the girl told me rudely that I had to book online, after I told her I was struggling with that.....very disappointed. will never go back there.

Tisha W

Edited: If you are coming for the walk in clinic, better not have expectations. Desk people can be mean and a nurse has made racist comments towards our family. (Don't allow it.) Also, the hospital would be faster if paying to go to Ontario's walk in is not an option. If you have a family doctor, some of them are kind. It is more bearable, convenient, and worth any stars. ????

Victor Becerra

(Translated) super clinic ................ !!!! not true, great web page ???? uhmm. No appointment available today ........... (Original) super clinique................!!!! pas vrai, super page web???? uhmm. Aucun rendez-vous de disponible aujourd'hui...........

Carl D

(Translated) On consulting the Médico website, it is unfortunate to note that the list of people who are part of the Médico team only seems to contain doctors! However, there must be secretaries, nurses, etc. Not important to name these members of the "Medigo Team". (Original) En consultant, le site internet de médico, il est regrettable de constater que la liste des personnes fesant partie de l’équipe Médico ne semble contenir que des médecins! Pourtant, il doit bien y avoir des secrétaires, infirmières, ect. Pas important de nommer ces membres de l’ « Équipe Medigo ».

Pas de tes Affaires

(Translated) Excellent service, quick and courteous as needed. Thank you very much Dre. Gervais. (Original) Excellent service, rapide et courtois selon les besoins. Merci beaucoup Dre. Gervais.

David Vaillancourt

Way better than what I am used to. To be fair my expectations for the management of a medical clinic is low. But I'm happy to see that this one is better than the other have been.

Silvia Sales

I’m very happy with their service and really like my family doctor, Dre Tinh Phu. Nothing to complain, only to thank.

Pierre Djympson Chery

(Translated) Well located building, brand new premises, numerous free parking lots, specific parking for disabled people, wheelchair accessible room, modern appointment notification system. But unfortunately, to make an emergency appointment with a doctor, you have to show up physically (in 2018?) And then return to the appointment time again. But so far, quality service in my opinion. (Original) Édifice bien situé, local flambant neuf, stationnements nombreux et gratuits, stationnement spécifique pour personnes handicapées, local accessible au fauteuil roulant, système de notification de rendez-vous moderne. Mais malheureusement, pour prendre un rendez-vous d'urgence avec un médecin, il faut se présenter physiquement (en 2018?) pour ensuite retourner encore à l'heure de rendez-vous. Mais jusqu'à présent, service de qualité selon moi.

Felix Gaming Corporation International

(Translated) poor service (Original) mauvais service

Just_aby

(Translated) I have nothing but good to say, my family doctor was the worst person in the health field that could exist but when I went to this clinic by pure chance after months of pain, the doctor offered to replace her. , prescribed me treatment and since then he has been monitoring my health. really nothing bad to say! (Original) J'ai que du bon a dire, mon medecin de famille etait la pire personne dans le domaine de la santé qui pouvait exister mais quand je suis aller dans cette clinique par pure hasard apres des mois de douleurs, le medecin ma offert de la remplacer, ma prescrit un traitement et depuis il surveille de pret ma santé. vraiment rien de mauvais à dire!

Mr. Locks

Doctor was very arrogant and completely unhelpful. Refused to help. And to think we waited 4 hours in a waiting room for this... Honestly, just go to the Ontario side. The doctors here just can’t do more than push pills. They only know enough to sell you a pill.

Guylaine Hamel

(Translated) I took a weekend appointment for my son with the online system: I was surprised at the efficiency. We were also lucky because there were not many people at the clinic: A wait of ten minutes. My son has a stuttering problem so the explanation of the problem takes a while and causes him some stress. I found the staff (a young nurse and Dr. Hugo Platero) VERY human and attentive. They took the time to listen, explain, reassure. Also, it was the doctor who called home (2 times) to give the results of a test and make sure everything was correct. A great service! Thank you so much! (Original) J'ai pris un rdv de fin de semaine pour mon fils avec le système en ligne : J'ai été surprise de l'efficacité. Nous avons aussi possiblement été chanceux car il n'y avait pas grand monde à la clinique: Une attente d'une dizaine de minutes. Mon fils a un problème de bégaiement alors l'explication du problème prend un certain temps et lui cause un certain stress. J'ai trouvé le personnel (une jeune infirmière et le docteur Hugo Platero) TRÈS humains et à l'écoute. Ils ont pris le temps de l'écouter, expliquer, rassurer. Aussi, c'est le docteur qui a appelé à la maison (2 fois) pour donner les résultats d'un test et s'assurer que tout était correct. Un super service! Merci beaucoup!

christine mulligan

I'm only giving this place 1 star because 0 isn t an option. My husband and I took our then 7 year old daughter when it had been open a few months. Then u could just do walk ins at the time because booking online was not an option. There were 3 people working at the desk,not really looking like they knew what they were really doing. We got told that we couldn't be seen( kids are supposed to be priority) because they were very busy????????.........There was no one sitting in the waiting room. My husband was upset and told them she really didn't feel good,but they just said we had to find another clinic. Anyways,made my day when she threw up on the floor on the way out????( 100% rude staff!!!!!!)

Various infinite Zones sOngs to rely aLL wOrlds

Doctor was really arrogant and unhelpful x2

Andy Cournoyer

(Translated) Really long before having an appointment even with a family doctor and do not try to call there is only one person to take the calls and she does not provide with reason! (Original) Vraiment long avant d'avoir un rendez-vous même avec un médecin de famille et n'essayez pas d'appeler il n'y a qu'une seul personnes pour prendre les appels et elle ne fournit pas avec raison !

Julie Vaillant

(Translated) Great service, quick appointments and great doctor. (Original) Super service, rendez-vous rapide et Docteur formidable.

H W

1. Set your alarm for 3am and attempt to book online. And if you're lucky enough to win that little lottery then spend the next morning wondering if it was all a dream. 2. Check your email to confirm that you do indeed have that sacred appointment with the doctor gods!! And please remember that you can't book any later than the next day so be prepared to piss off coworkers and boss when you have to tell them at the last minute that you need time off. 3. Arrive at the clinic with your guard up! Do not! I repeat do NOT get sucked in by the short wait time in the general waiting room! It's a ploy to lull you into feeling like your are surrounded by efficiency and professionalism. It's all a facade! 4. Enter a small exam room and be met by a very pleasant person who will take your blood pressure and pulse. Again - do not be fooled in to thinking this clinic is somehow different....somehow better than what you've heard about it. Remind yourself of the stories you were told about the abysmal health care system in Quebec. 5. This is when the real fun begins. Settle in for a long long wait. Pace, sit, check phone. Repeat. Over and over and over and over and......... 6. See #5 7. Start to question your life. Start wondering what brought you to the clinic in the first place. Exam your finger nails wondering if you should book an appointment for a manicure. Keep rising panic in check at the thought of dealing with ANY other appointment EVER again in your life. Wonder if this is what animals in a zoo feel like. 8. Begin to wonder if you're actually still in Canada. Can health care really be this appalling in Canada?? Really?? 9. Take a nap. Regret not bringing a pillow and blanket. 10. Leave. Leave knowing full well that no one, not ONE person working in that clinic noticed that you left. 11. Take comfort in knowing that you can leave Quebec one day and move back to Canada. Laugh and cry to yourself knowing that the crappy health care system alone is what would doom Quebec if it ever separated from the rest of Canada. 12. Start looking for a clinic in Ottawa. Be fully prepared to pay whatever it costs to be able to look after yourself. In effect - do what a vast majority in Gatineau already do.

georgette ouellette

it is nice to have a doctor but calling there and being hung up on is not so nice. Glad now my doctor is no longer there. receptionists are rude and it's uncalled for.

Marianne Tardouzy

(Translated) Very difficult to join. They say to take appointment through their online system that tells you to call them. And when you end up having an appointment ... more than 2 hours late to see a doctor condescending ... to avoid! (Original) Très difficile à joindre. Ils disent de prendre rdv via leur système en ligne qui vous dit de les appeler. Et lorsqu'on fini par avoir un rdv... plus de 2 heures de retard pour voir un médecin condescendant... à éviter !

A L

(Translated) "Super clinic" of the future. Without wifi. ¯ \ _ (ツ) _ / ¯ (Original) "Super clinique" du futur. Sans wifi. ¯\_(ツ)_/ ¯

Miss Kay

Thank god for this clinic! It has helped me so much . I have a family doctor now ????

yac you

i had been sick for over a week with a sore throat and very painful sinus problems. i have been coughing and have a lot of yellow mucus coming out of my mouth and nose. i was concern since i have problem in my throat with all that mucus making a whistle sound when i was breathing. one morning i woke up and was coughing out yellow mucus with blood, and that really concern me. i had problems sleeping on my back since the back of my neck was so sore. my sore throat never got better after a week, even if i rinse my throat with water and salt. so i made an appointment at the Medigo Clinic in Hull. when i entered the room where Dr. Kathlyne Douaire was sitting at the desk, she didn't even look at me when i came in the room and felt already that arrogant attitude from her, just like i was another product on the manufacture line. so right there she started a very bad connection with me, since i can feel things like that very easily. so she asked me what was wrong with me, so i told what was all my symptoms and explain to her that i only get sick once a year and during the rest of the year i'm always very healthy. so she start checking me, and asked me where it hurt, and she touching me in places on my face where it didn't hurt, and i try showing where is hurts on my face, because i know where it hurts on my face when you had very bad painful sinus infection you know exactly where it hurts on your face, neck and jaw. while i'm trying to explain and show to her, where it is hurting, she is tapping on my cheek where it doesn't hurt and i'm trying to show her where the pain is on my face, and then she gets all pissedoff at me, while i'm trying real hard here to keep my cool. then from no apparent reason, she tells me that she is going to give me some antibiotics and i can not reason with her. now i'm really confuse, and start asking question of what she talking about and she just keeps on going, while i trying to find the logic behind her behavior and her attitude. after a while, trying to understands her, i found out that with this unprofessional behavior and attitude this doctor should not be working at any clinic at all. i guess i have much better quality service and respect and understanding and doctors that will be patient and answer your question calmly will be at a private clinic where you pay a lot of money. so i guess i will continue to go to Appletree Clinic where as a sick patient, i won't get insult by a doctor because he or she has a behaviour or attitude problem for what ever reason. if your doctors in your Medigo Clinic can not be professional, than they should not be working at all. my quebec taxes pay for services like that, i'm very disappointed in certain doctors in the Medigo Clinic. hopefully this review will motivate you to do some changes in you clinic for the better. because when i came in the clinic, even though i was very sick and feeling veryshitty, i still came in the clinic with a calm behavior and attitude and still showed a lot of respect to the staff and personal at your work. please don't take this personally, i did not say that all doctors in your Medigo Clinic have behaviour, attitude problems and conduct themselves unprofessionally, i just saying that Dr. Kathlyne Douaire has certain personal issues that she needs to correct with herself if she want to be a professional general practitioner. i did have great services with other doctors that was very patient and courteous with me. but with Dr. Kathlyne Douaire, it will never be the same. there is a saying, first impression is always the most important and that first impression from Dr. Kathlyne Douaire was not acceptable from me.

Alex

When I called numerous times, the call never went through. Their answering matching system hangs up on me every time!

ATimeLapseVlog

(Translated) best service !!! super fast !!! (Original) meilleur service!!! super vite!!!

Captain Godin

I am grateful for this place. It's just they're so unorganized and their receptionists are inexperienced. Almost to a point where i feel like I'm watching a sitcom. For example, I booked an appointment online, when i got there I was trying to scan my health card per instructions. The receptionist got mad and told me online bookings don't use the scanner, I have to see the receptionist instead. Fast forward to another day i booked online, the receptionist told me I HAD TO USE SCANNER FOR APPOINTMENT. Anyways, they once cancelled my appointment 20 min before I arrived because the doctor was overbooked. Again, very grateful. Just hope they stop hiring idiots.

Abner King

Today, I made an appointment at 2 pm on August 28. I went to this hospital because of a toothache. I was called to Room A-3. A male doctor did not wear a mask and gave me a tooth check. Without understanding his behavior, he can't guarantee the distance of 2 meters at all. But everyone I saw in the hospital was wearing a mask. Health professional: HONG PHUC TRAN

Eric Pichette

(Translated) Incredible service and speed. If it weren't for them I don't even know if I would be alive or well today! They quickly detected my abnormalities in my heart and put me on the quick list of family physicians. Thank you Medigo for existing :) (Original) Incroyable le service et la rapidité. Si ce n'était pas d'eux je ne sais même pas si je serais en vie ou en santé aujourd'hui! Ils ont décelés rapidement mes anomalies au coeur et m'ont ajouter sur la liste rapide des médecins de familles. Merci Medigo d'exister :)

Addy

I wanted to edit my review! After going to the clinic twice, once for my family doctor and once for a emergency visit with another family doctor (but not my own) I felt it was needed. I will write cons first: > Receptionists. While the family doctor area (floor 2) receptionists were kind, the (floor 3) ones were hardly even giving time of day to patients who came in. I was shocked at the service difference. Not only that, but they would turn away when patients in the room would go up and ask questions, saying things like "you just need to listen more" or "we can't help you" If you're a receptionist and can't help...then why are you even posted...? I don't understand. > Speakers. This again is a major issue, as the person over the speaker will either speak too softly, too loud, or not coherent enough to hear anything beyond your name. Again, this is also only said in french, where I believe it should be bilingual as you have both english and french patients at your clinic. Maybe make it automated based on numbers instead of names to make it less confusing? > Website and phone service. Again, all of the website and phone is french only. When you click english it works but as soon as you go into another menu (clicking 2-3-4) it goes right back to french only. I didn't even understand what the phone service was saying and then it hung up on me. I had to navigate everything myself online until I found the way to make emergency visits. It's very badly managed, and the way to book things online could also do with a overhaul. Pros: Onto my doctors, my family doctor is very kind, very friendly and very caring! I was surprised and how attentive they were throughout the visit, and how they listened to everything I was asking. They made appointments and followups right away and did check-ins through phone . As for the emergency visit I had, I was also very surprised! Firstly from the way the doctor called me on my cellphone after I could not find the office (speaker issues I was saying) and then how patient and attentive they were throughout the exam. Other: One of the main issues, which I know cannot be changed, is the location. While not horrible, it is right beside the main highway and right now there is so much construction you sometimes have to walk onto the road to bypass. I know it's not the clinic's fault, but I do want to bring up that if you are walking, make sure to take the path left from the hospital to avoid the main road.

Dark Angel

(Translated) Too bad as an experience, waited a long time an hour and more. The Doc Press seems to understand nothing about mental illness. Incompetent! I'm going back to the dealer with the Ontario doc at least they take the time to listen. (Original) Trop nul comme experience, attendu longtemps une heure et plus.le Doc presser semble rien comprendre ds maladie mentale. Incompetent! je retourne dealer avec les doc ontarien au moin ils prenent le temps d ecouter.

Louis Ludovic

(Translated) The appointment scheduling system works randomly. I have already tried to make an appointment at 5pm typing - as recommended by a secretary who works there - and I did not get there: nothing available. I retried at 20:45 and, hop! it works. Now I need a follow-up and I'm still trying: 17 hours? Nah. 19 hours? No more. 21 hours? Always nothing. I make myself a good prince and I assume that there is no room for tomorrow. I therefore select a date in 48 hours, 72 hours, 1 week etc. Nothing works! I need an update of the medical recommendations for an accident at work (for the employer and the CNESST) and I "block" because of the system of taking appointments online. In fact, as it is specifically a CNESST file, no "Apple tree" type clinic or even the one at the University of Ottawa can help me. I depend on Medigo, and I can not get an appointment ... It's more than frustrating. The on-site service is ok, most of the time, but this management of online appointments is just awful. (Original) Le système de prise de rendez-vous fonctionne aléatoirement. J'ai déjà essayé de prendre un rendez-vous à 17 heurs tapant - comme recommandé par une secrétaire qui y travaille - et je n'y suis pas arrivé: rien de disponible. Je retente le coup à 20h45 et, hop! cela fonctionne. Désormais j'ai besoin d'un suivi et je m'y essaye encore: 17 heures? Nah. 19 heures? Non plus. 21 heures? Toujours rien. Je me fais bon prince et j'assume qu'il n'y a plus de place pour le lendemain. Je sélectionne donc une date dans 48 heures, 72 heures, 1 semaine etc. Rien n'y fait! J'ai besoin d'une mise à jour des recommandations médicales pour un accident de travail (pour l'employeur et la CNESST) et je "bloque" en raison du système de prise de rendez-vous en ligne. En fait, comme il s'agit spécifiquement d'un dossier CNESST, aucune clinique de type "Apple tree" ou même celle de l'Université d'Ottawa ne peut m'aider. Je dépend de Médigo, et je n'arrive pas à avoir de rendez-vous... C'est plus que frustrant. Le service sur place est correct, la plupart du temps, mais cette gestion des rendez-vous en ligne est tout simplement horrible.

Med SAM

Just went to clinic to have copy of any old receipt because they forgot to fulfill the doctor notes in form that i have to send to the RAMQ. Michele secretary was giving me attitude.... i asked her if its my fault? And remind her that asking for copy of file is the law. Attitude + upset + angry...too much to take... ihold my calm. Took my copy....was leaving... then heard saying " callin de journee" .... those words arnt professional specialy in clinic environement... while leaving told her " ton calin doit rester au tirroir... tes patients nont pas besoin d entendre ces termes"... so thats terrible!....

Bert Escio

There was a misunderstanding on their side. The most annoying thing is when I am trying to explain what happened, the lady at the phone just cut me off and told me to stop. Then told me to set a new appointment. She also emphasize I cannot do anything about it so just make one. Is that your standard of service?

Alain Lu

Heard a lot of not great stories about this clinic

Danick Belair

(Translated) Horrible. 900 days to have a doctor and the walk-in is complete 5 minutes after opening. (Original) Horrible. 900 jours pour avoir un docteur et le sans rendez vous est complet 5 minutes apres l'ouverture.

David Bessette

(Translated) My son is a very good doctor, but he knows how ridiculous it is for us to take our shoes off in early November. Zero hygienic (Original) Mon fils à un très bon docteur, mais sais complètement ridicul de nous faire enlèver nos soulier en début novembre. Zero hygiénique

michag j

(Translated) Hello, I hope the management team read our comments, because really I'm sure I'm not the only one to notice that the receptionist of the day is extremely rude and unprofessional. Both with me and with 3/4 of the patients, she really doesn't know how to handle situations. I complained because it makes no sense that the policies of clinics / hospitals in Quebec is Tolerance 0 abusive language or violent behavior towards employees when it is the same employee who has no knowledge of living and is very condescending . Respect is mutual. She handles situations with her emotions when we shouldn't be at work. I'm going to show the situation to the department that takes care of it, because it really is not livable that every time I go there, I have to be on the defensive because otherwise the secretary steps on you and speaks loudly and loud as if she speaks into a microphone So, I hope that any patient who has experienced a similar situation with the latter will take the necessary measures to stop it !!! (Original) Bonjour, J'espère que l’equipe de gestion lis nos commentaires, car vraiment je suis sure que je ne suis pas la seule a remarquer que la réceptionniste du jour est extrêmement impolie et a aucun professionnalisme. Tant avec moi qu’avec le 3/4 des patients elle ne sait vraiment pas comment gérer les situations. J’ai porté plainte car sa ne fait aucun sens que les politiques des cliniques/hopitaux au Québec soit Tolérance 0 language abusif ou comportement violent envers les employés quand c’est l’employé même qui n’a aucun savoir vivre et est tres condescendante. Le respect c’est mutuel. Elle gère les situations avec ses émotions lorsqu’on devrait pas au travail. Je vais exhiber la situation au département qui s’en occupe, car vraiment ce n’est pas vivable qu’a chaque fois que je me rends là, il faut que je sois sur la défensive car sinon la secrétaire te marche dessus et parle haut et fort comme si elle parle dans un micro. Sur ce, J’espere que tout patient ayant vécu une situation semblable avec cette derniere vont prendre les mesures necessaires pour que sa cesse!!!

Summer Marchant

Worst clinic ever !!! Waited 1 hour at 9am on Friday to say to come back at 4pm couldn't make it because of work so came back Monday at 8 am they told me to take a number and wait the wait was a little bit more than 2 hours to tell me to come back at 3 wich I did not it's almost 5pm and no one has spoken to me yet the front desk is rude they just want you to take a number so moral of the story don't come here unless you have an appointment or you have time on your hands ...

Kirk Lavallie

My wife is left there still in excruciating pain. Not even a blood test or simple urine. The small male Asian doctor was in such a hurry to get back to chitchat with nurses it was stupid. She had to call him back in twice. He said make another appt. ????unreal.Her back was so sore. No meds or anything. Turns out pneumonia. This place looks like maybe it could have. DIsappointing.

doris fleury

(Translated) I went yesterday to see my specialist who went to this clinic ..... no but incredible we made it there in our health system .... I was sitting and looking around me ..... I we were reminiscent of an assembly line of humans ..... in a warehouse .... and the scanner system when entering ..... 1 out of 2 does not do it or does not know how to do it serve ..... our poor elderly people caught in this system of SICK ...... Incredible this dear Mr. Barrette. (Original) Je suis allee hier voir mon specialiste qui est rendu a cette clinique.....non mais incroyable on en est rendu la dans notre systeme de sante....j`etais assise et regardait autour de moi.....je nous faisais penser a une chaine de montage d`humains.....dans un entrepot....et le systeme du scanner en entrant.....1 sur 2 ne le fait pas ou ne sait pas comment s`en servir.....nos pauvres personnes agees prises dans ce systeme de MALADES......Incroyable ce cher M.Barrette.

Francis Hehle

(Translated) I went to this clinic this morning for the first time. I went there before the opening so I didn't wait long. The purpose of my visit was to obtain a request for a blood test. When I arrived at the hospital, I was informed that the request in question had not been signed by the doctor, and that in fact there was not even the doctor's name on it! I was asked to call the clinic immediately to obtain the missing information, otherwise I would not have my blood drawn. I tried many times to join the clinic (5 times), well .. imagine then that we do not answer calls to this clinic! Only an electronic voice speaks to you, and then hangs up on your face. I cannot complain about the people who served me there: they were all very nice. However, the mistake that was made this morning and the fact that it is completely impossible to speak to someone has disappointed me enormously. I do not intend to return. (Original) Je me suis présenté à cette clinique ce matin pour la première fois. J'y suis allé avant l'ouverture alors je n'ai pas attendu longtemps. Ma visite avait pour but d'obtenir une requête pour une prise de sang. Rendu à l'hopital, on m'a avisé que la requête en question n'avait pas été signée par le médecin, et qu'en fait il n'y avait même pas le nom du médecin dessus ! On m'a demandé d'appeller immédiatement à la clinique afin d'obtenir l'information manquante, sans quoi on ne me faisait pas ma prise de sang. J'ai tenté à maintes reprises de joindre la clinique (5 fois), et bien.. imaginez-vous donc qu'on ne répond pas aux appels à cette clinique ! Seulement une voix électronique vous parle, et ensuite, vous raccroche au visage. Je ne peux me plaindre des gens qui m'ont servi sur place : ils étaient tous très gentils. Par contre, l'erreur qui a été commise ce matin et le fait qu'il soit totalement impossible de parler à quelqu'un m'a énormément déçu. Je ne compte pas y retourner.

Kassab A

its very difficult to get an appointment, on line, I got one hardly , doctor checked me and send me to ex-ray and told me he will contact me later, till now nothing!!!

Serious Sam

(Translated) Great for making an appointment. The only hitch is the doctor who is incompetent to examine you (2 minutes) and tells you that a specialist could not help you because he thinks he is in a better position to treat you, he gives you a prescription and bye. (Original) Super bien pour prendre un rendez vous. Le seul accroc est le medecin qui est incompetent, pour vous examiner (2 minute) et vous dit qu'un specialiste ne pourrais vous aider car il pense etre en meilleur position pour vous traiter, il vous donne une prescription et bye.

Monique M

(Translated) Excellent!! Booked appointment at 11 am from their site got a call an hour later confining the appointment at 3:50 pm. Arrived on time and waited 10 minutes maximum !! Could not ask for more !! We are truly lucky to finally have a good clinic in the region !! Excellent, I registered on their site at 11h, I received a call in the next hours confirming an appointment at 15h50. Waiting only 10 minutes once arrived on the scene. Finally, a very good clinic with us !! Thank you!! (Original) Excellent!! Booked appointment at 11 am from their site got a call an hour later confining the appointment at 3:50pm. Arrived on time and waited 10 minutes maximum !! Could not ask for more!! We are truly lucky to finally have a good clinic in the region!! Excellent, je me suis inscrit sur leurs site a 11h, j'ai reçu un appel dans la prochaine heures confirmant un rendez vous a 15h50. Attente de seulement 10 minutes une fois arrivé sur les lieux. Finalement, une très bonne clinique chez nous!! Merci!!

Megan Anthony

(Translated) Very effective once you have been able to make an appointment. The senior day receptionist doesn't seem to have the right job for her. Seems to be bothered to answer and wants to get rid of it as quickly as possible even if other questions want to be asked. I always want someone else to answer or call after 4:00 p.m. to get my questions answered. In addition, she noted that we were absent in the system for a pediatric visit. We therefore had to wait more than 45 mins to see the nurse and the doctor for this reason. Very frustrating. It’s not the system that doesn’t work, it’s the people who work in it. Here. (Original) Très efficace une fois avoir été capable d’avoir pris rdv. La réceptionniste principale de jour semble ne pas avoir le bon travail pour elle. Semble être dérangée de répondre et veut se débarrasser le plus rapidement possible même si autres questions veulent être posées. Je souhaite toujours que ce soit quelqu’un d’autre qui réponde ou bien j’appelle après 16h pour avoir les réponses à mes questions. En plus, elle a noté comme quoi nous étions absents dans le système pour une visite pédiatrique. Nous avons donc patienter plus de 45 mins pour voir l’infirmière et le médecin pour cette raison. Très frustrant. Ce n’est pas le sytème qui ne fonctionne pas, mais bien les gens qui y travaille. Voilà.

Stephane Ruel

(Translated) You can not have an RV even if you have a family doctor. Ridiculous. (Original) Impossible d'avoir un RV même si on a un médecin de famille. Ridicule.

Sonia Bakombo

My Dr. Is very nice.. The receptionist seems burnt out and flustered.

Seila San

(Translated) Impossible to book an appointment online for patients who do not have a family doctor! The RVSQ site is not working. On the other hand, I got an appointment very quickly through the emergency room in Hull. As for the clinic itself, a warm welcome, an attentive nurse and a doctor's appointment went well. I highly recommend Dr. Andréanne Bedard! (Original) Impossible de prendre rendez-vous en ligne pour les patients n'ayant pas de médecin de famille! Le site RVSQ ne fonctionne pas. J'ai par contre obtenu un rendez-vous très rapidement en passant par les urgences de Hull. Pour ce qui est de la clinique elle-même, bon accueil, infirmière attentive et rendez-vous médecin s'est bien passe. Je recommande vivement la Dre Andréanne Bedard!

Julie Cusson

(Translated) Exceptional service! Always very well served. Thank you (Original) Service exceptionnel! Toujours très bien servi. Merci

gerry grenon

(Translated) subscribed at 12:00 am, he confirmed my appointment at 7:30 am. My appointment at 9:45 am. 1 hour later. FINISHED. GREAT (Original) inscrit à 12:00am, il m'on confirmer mon rendez-vous à 7:30. Mon rendez-vous à 9:45. 1 heure + tard. FINI. SUPER

Faycel Saad

Don't understand how a clinic does not have drinking water!!!I asked for some water for my 3 years old and was asked to buy from the machine. No surprise the machine takes only cash. Hope I am wrong on my guessing but wondering how they don't have a water fountain available.

Martin L

6-7 appointments later over a yr plus period...very satisfied thus far. Always on time and no delay through self-appointment service/site. After several years searching for a family doctor, this is refreshing.

blossom v

(Translated) So far I have had a great experience at this clinic. I feel that my family doctor is taking care of my health. Dr. Tanguay is a really good doctor, I’m really grateful to have him as a family doctor. I have always received good service at the front desk. I saw a nurse only once and she was smiling and warm. good clinic (Original) J’ai jusqu’à maintenant une excellente expérience à cette clinique. Je sens que mon docteur de famille prends soins de ma santé. Dr Tanguay est vraiment un bon docteur, je suis vraiment reconnaissante d’ avoir la chance de l’avoir comme médecin de famille. J’ai toujours reçu un bon service à l’acceuil. J’ai vu une infirmière 1 seule fois et elle était souriante et chaleureuse. bonne clinique

Marie-Paule Thorn

(Translated) I was always well looked after and served by my doctor and the clinic staff who were knowledgeable and friendly. I have found both my doctor, the medical team and staff very professional and courteous. (Original) J'ai toujours été bien suivie et servie par mon médecin et le personnel de la clinique qui se sont montrés compétents et aimables. I have found both my doctor, the medical team and staff very professional and courteous.

shawna seguin

They charged me for missing an appointment, however they ask you to be here early , i was here at 9:30 this morning for a 9:50 appointment and have been sitting here for over forty minutes. I don’t see the professionalism in this. It is now 10:30am and i am still wondering how much time of mine they will continue to waste. Also what is the point in making an appointment.

Marcello Barisonzi

Went to two appointments for my child and both times I had very short waiting times and the personnel was friendly and effective. The automated reception system can be a bit confusing, but people will get used to it.

Marie-Christine Regimbald

(Translated) Make an appointment at midnight !!!! When their system works !! Going there, no organization, unfriendly staff ... and waiting hours and hours before seeing a doctor (Original) Prendre un rendez-vous à minuit!!!! Quand leur système fonctionne!! Se rendre là, aucune organisation, personnel peu amical...et attendre des heures et des heures avant de voir un médecin

Nathalie Mongeau

(Translated) It's been over 1 year that I try to make an appointment to the point that it is my pharmacist who gave me a prescription for my blood tests so that I could renew my medication because my doctor did not answer any of the faxes sent by the pharmacy. (Original) Ça fait plus de 1 an que j essai de prendre un rendez-vous au point que c est mon pharmacien qui ma donner une ordonnance pour mes prises de sang pour que je puisse renouveler mes médicaments car mon medecin de repondais a aucun des fax envoyé par la pharmacie.

Jon L

(Translated) You will have a diagnosis based on presumptions. They do not refer to specialists and do not make you do tests or scans. They also say "paperless clinic" but some doctors refuse to put the results in your online account. So you don't have access to your info. (Original) Vous aurez un diagnostic basé sur des présomptions. Ils ne réfèrent pas à des spécialistes et ne vous font pas faire de tests ou scans. Ils disent aussi "clinique sans papier" mais certains docteurs refusent de mettre les resultats sur votre compte en ligne. Donc vous n'avez pas acces à vos infos.

Martha

Its rare to see a 5 start for this clinic, but I have to give it to them. My experience was better than I had expected. From my online booking, to the walk-in 'virtual call', to my interaction with the receptionist when I called because I hadn't heard from the doctor, to the doctor finally calling and setting me up with the best general surgeon in Gatineau (Dr. Francois Houle), and everything else in-between. I was pleasantly surprised to only get courteous receptionist. I also called to book an appointment for my mother in-law and that also went well. Overall great experience, I only wish others would get the same as I did.

{ KariAnne }

(Translated) It was a mixed experience. Good fast operation at the entrance to register (scan our RAMQ card). I found sad the elderly who did not understand the system and who asked for help at the reception ... The two secretaries who was there were very dry and impatient with these ... That said, I didn't wait long, the waiting room was very clean and inviting. Two stars for staff. (Original) C'était une expérience bien mitigé. Bon fonctionnement rapide à l'entrée pour s'enregistrer (scanner notre carte RAMQ). J'ai trouver triste les personnes âgés qui ne comprenait pas le système et qui demandait de l'aide à l'accueil... Les deux secrétaires qui était là était très sec et impatiente avec ceux-ci... Ceci dit, je n'ai pas attendu bien longtemps, la salle d'attente etait très propre et invitante. Deux étoiles pour le personnels.

Vanessa Menendez

The receptionist at extension 3043 was incredibly rude. I was calling the office for the first time, and followed the directory. A receptionist transferred me to her. She wouldn't let me finish my sentence, kept trying to hang up on me, and was speaking loudly over me so that I couldn't get a word in. Unprofessional.

Gordon Lam

The online reservation application for urgent appointment worked great. This is by far an efficient system. if you take your time and follow instructions!

Andrew Blakeley

Been there for 2 visits in 6 months and I have experienced very poor service from doctor's and nurses. They seemed to have made up there mind before even examining me. Both doctors seemed for new and we're not particularly knowledgeable. I also did not receive service in my first language, English which is odd considering they are just minutes away from the Ontario border. The Doctor that saw me kept ignoring my requests and just said that I should go get a family doctor. I would not be at that terrible clinic If had one. I have been on a waiting for a family doctor for 8 years.

Johana Jimenez

Bad experience. They give you an appointment so you can come back after. When you come back for your appointment wait at least 3 he. Makes no sense.

Jim Serson

Pretty good considering its Quebec

Jennifer Tourneur

This clinic at first rubbbed me the wrong way. The first receptionist super rude, curt and uncompassionate totally blew me off unwilling to listen... Meanwhile another receptionist over hears and says to first receptionist, It's ok I'll see the patient over here." So sencond reptionist asks me further questions and charges me a few bucks to see Doctor:) perfect! Yay! Exactly All I wanted to begin with:) The second receptionist Greatly helped me out and I'm extremely greatful wish I remembered her name:) Thank you for taking the time to listen and find a solution rather than just disregard someone's health????much love

Ktm_rider87

(Translated) Worst clinic in the Outaouais region, bad service, no help to customers. To avoid taking everything for an emergency. I recommend going to Ontario at Apple Three, which costs a little money but is refunded. The clinic medigo is based on the internet to take a rv, the site does not work half. The information officer of the site rvsq do not understand why their website does not work with the clinic. But the main reason is who must run after a number on the internet and be the first to click the second loan and I would say even a hundredth too, in 2 days I try to have an impossible rv ... A clinic like that to serve the region of gatineau, it's a real joke. It's money wasting 100% (Original) Pire clinique de la région de l'outaouais, mauvais service, aucune aide à la clientèle. À éviter a tout pris pour une urgence. Je recommande d'aller en Ontario au apple three qui coûte un peu de sous mais qui est remboursé. La clinique medigo se base sur internet pour prendre un rv, le site ne marche pas a moité. Les agent d'information du site rvsq ne comprenne pas pourquoi leur site internet ne marche pas avec la clinique. Mais la raison principale est qui faut courir après un numéro sur internet et être le premier a cliquer a la seconde prêt et je dirais même au centième aussi, en 2 jours j'ai esseyer d'avoir un rv impossible... Une clinique comme ça pour déservir la région de gatineau, c'est une vrai farce. C'est de l'argent gaspiller à 100%

Geneviève Gagné

(Translated) My family and I have been patients at the clinic for about 6 months. We had to change clinics and doctors after 20 years and I must say that I am impressed by the friendliness of the team, whether it is the reception, the administration, the technicians, the nurses and the doctors. Thank you thank you thank you to all your team and above all keep smiling. Finally, my family and I feel that we are well served by a team that really takes the health of its patients to heart. This clinic surely had some problems adjusting to the opening, which perhaps explains the negative comments. In a region like ours with a great lack of healthy staff, it is a godsend for the people of Hull to have such a clinic and probably quite a challenge for Médigo. A team like that just avoids unnecessary trips to Emergency, hallelujah. My family and I have Dr Sofia Sahmkow, Dr Chanel Paré and allergy specialist Dr Simon Hotte as family physicians, all of whom are excellent and recommendable physicians. (Original) Ma famille et moi sommes des patients de la clinique depuis 6 mois environ. Nous avons dû changer de clinique et de médecin après 20 ans et je dois dire que je suis impressionné de la gentillesse de l'équipe que ce soit à l'accueil, à l'administration, les techniciennes, les infirmières et les médecins. Merci merci merci à toute votre équipe et surtout gardez le sourire. Enfin ma famille et moi sentons que nous sommes bien servi par une équipe qui prend vraiment à coeur la santé de ses patients. Cette clinique a sûrement eu des problèmes d'adaptation à l'ouverture, ce qui explique peut-être les commentaires négatifs. Dans une région comme la nôtre avec un grand manque d'effectifs en santé, c'est un cadeau du ciel pour les gens de Hull d'avoir une telle clinique et probablement tout un défi à relever pour Médigo. Une équipe comme ça évite justement les voyages inutiles à l'Urgence, hallelujah. Ma famille et moi avons comme médecin de famille la Dre Sofia Sahmkow, la Dre Chanel Paré et le spécialiste en allergie le Dr. Simon Hotte, tous d'excellents médecins recommendable.

Chose Bine

(Translated) Doc Alain Tanguay quickly took charge of me and referred me for a quick radio and a follow-up all in two days thank you (Original) Le doc Alain Tanguay m’a rapidement pris en main et référé pour une radio rapide et un suivie le tout en deux jours merci

Ahmed Shammout

Very bad service, no body picks up the phone during business hours. Been asking to transfer documents for more that 3 weeks now !! no sense of urgency at all.

Ingrid Mendieta

Horrible service. Especially from the reception staff. My doctor is moving office and never received a notification about this. Found out when I went in to my own appointment and went to talk to the receptionist about my son’s appointment then she gave me the news in a rude matter, like she was annoyed that I didn’t know. It also impossible to make an appointment by phone because the wait is long and when you finally go through, guess what there’s no availability and still rude staff than hangs up on you because you’re annoying them. Terrible office management and terrible treatment of their patients.

Fred

(Translated) Super service! I was impressed, thanks to the nurse and Dr. Gervais (Original) Super service! J'ai été impressionné, merci à l'infirmière et au Dr Gervais

Chuck Guim

(Translated) I was trying to make an emergency 10min appointment for today, I contacted them at 7:00 am. No place available for the whole day! Wow, how lucky their clinics are !!! The adventure ended there. Forget to go to ontario ... Strangely in Appletree in ontario, we just point it there and we can see a doctor ... Even if their clinic is not a 'Super' clinic. Patetic .... (Original) Jessais de prendre un rendez d'urgence de 10min pour aujourd'hui,je les contact a 7:00am. Aucune place de disponible pour toute la journee! Wow, une chance que leur cliniques est Super!!! L'aventure fini la. Oubliger d'aller en ontario... Bizzarement a Appletree en ontario, on fais just ce pointer la et on peu voir un docteur... Meme si leur clinique n'est pas une 'Super' clinique. Patetique....

Raymond Robitaille

(Translated) When I was assigned a new family doctor in 2019, he worked at Médigo, I met him 3 or 4 times, he is an excellent family doctor and the nurse who received me was very kind and smiling, Dr. Issawy, but we only have 15 minutes available during appointments and it's often too short, especially when we take a dozen drugs for several health problems. The appointment system on their website is pretty good. But when my family doctor changed clinic, I was never warned and I spent more than a month trying to make an appointment and I always said no availability, rather than warning that the Dr. Issawy changed clinics. Staff at reception are helpful. But when your name is called through the loudspeakers, it is often incomprehensible, even for those who work at the reception. But overall it is an excellent clinic. For the walk-in, I have never experienced it (Original) Quand on m'a assigné un nouveau médecin de famille en 2019, il travaillait à Médigo, je l'ai rencontré 3 ou 4 fois, c'est un excellent médecin de famille et l'infirmière qui m'a reçu était très gentille et souriante, le Dr Issawy, mais on n'a que 15 minutes de disponibles lors des rendez-vous et c'est souvent trop court, surtout quand on prend une douzaine de médicaments pour plusieurs problèmes de santé. Le système de rendez-vous sur leur site Internet est assez bien. Mais quand mon médecin de famille a changé de clinique, on ne m'a jamais averti et j'ai passé plus d'un mois à tenter de prendre un rendez-vous et on indiquait toujours aucune disponibilité, plutôt que d'avertir que le Dr Issawy a changé de clinique. Le personnel à la réception est serviable. Mais quand on appelle notre nom dans les hauts-parleurs, c'est souvent incompréhensible, même pour ceux qui travaillent à la réception. Mais dans l'ensemble c'est une excellente clinique. Pour le sans rendez-vous, je ne l'ai jamais expérimenté

Sara Bakhshi

We went to the clinic on Sunday morning and the receptionist booked us an appointment for 6:20pm same day. We arrived on time and 10min later we saw the Nurse (very nice and respectful lady), right away she took us to the room and 20-30min later Dr.Alexander Place (respectful, professional and handsome!)came to see us. He took his time and listen to the problem, he even took the time to read the medical file and gave us the prescription. At 7:22 we were at the Pharmacy to pick the prescription! The service was amazing and we didn't have to wait for hours at the clinic on a Sunday! Very satisfied with the service!

Gabbie Rodriguez

Their website is no good. If I go to book an appointment the time does not show, I have to keep clicking “refresh” or close the page and try again. I have a young child of 16 months and has anyone seen the play area they have ?? Has anyone realized how disgustingly dirty is it ? And this is a clinic where I bring my sick child, you would honk it would be much cleaner than that. They toys they have out there seem like they have been picked out of the garbage that’s how dirty they are. Staff is not very helpful and not friendly at all.. I was very vey disappointed.

Shawn Dompierre

Love this new clinic, book online every Monday, the place is clean, plenty of free parking and the nurses are prompt, I've only had one single issue there and it was minor.

Jobcontrol Ottawa

(Translated) Is there someone going to answer the phone ???? (Original) Y'a tu quelqu'un qui va répondre au téléphone????

Rod Hurtubise

(Translated) Very effective. Very short waiting time compared to other clinics. Very courteous reception. (Original) Très efficace. Temps d'attente très court a comparer aux autres cliniques. Réception très courtoise.

Ron Rice

(Translated) I am a new patient at the clinic and I am very satisfied with the services received. In addition, using the portal allows me to make appointments by consulting the schedule of my new family doctor and with a few clicks my appointment is recorded. I even receive alerts to remind me and confirm my appointment. What to say about the care received. 5 stars with follow-up and above all my doctor makes sure that everything is fine. (Original) Je suis nouveau patient de la clinique et je suis très satisfait des services reçu. De plus l'utilisation du portail me permet de prendre des rendez-vous en consultant l'horaire de mon nouveau médecin de famille et en quelques clic mon rendez-vous est enregistré. Je reçois même des alertes pour me rappeler et confirmer mon rendez-vous. Que dire des soins reçu. 5 étoiles avec un suivi et surtout mon médecin s'assure que tout va bien.

Mackenzie Jordana

Terrible. Slow. Unprofessional. Staff oblivious to patients, impossible to get help despite having an appointment

Nicole LAG

excellent service from the minute you walk in (reception) to the minute you get to see a doctor. Wonderful staff!! I was totally impressed when they would call the patients in other language (apart from French and English) Very clean waiting room, washrooms, cubicles. I am very happy to have this clinic nearby :D

George W

Its not mentioned anywhere on their website that the appointment system resets at 5pm each day, otherwise you just can't make an appointment. Quebec dollars at work. Spent 4 hours here for nothing!

Gerard Salois

Could not let me see a doctor without an appointment even thought there were nobody in the waiting room. It's supposed to be a super clinic , a walking clinic without appointment. Yet they won't let you see a doctor unless you have an appointment. She wanted me to see the doctor only at 7:00pm when I went there at 11:00 and I repeat there were nobody at all waiting in the waiting room to see a doctor. JUST UNBELIEVABLE!

Victoria Larche

Can't ever get an appointment

Daniel Gaudreau

(Translated) to make an appointment these very difficult it does not work (Original) pour prendre un rendez vous ces tres difficille ca ne marche pas

Christian Bélisle

(Translated) Great clinic. (Original) Super clinique.

Ver ver

(Translated) bad service, after 3 days of trying to make an appointment in their system, for my fiance who doesn't have a family doctor we decided to go to a clinic in ottawa (Original) mauvais service, après 3 jours à essayer de prendre rendez-vous dans leur système, pour mon fiancé qui n'a pas de médecin de famille, nous avons décidé d'aller dans une clinique à ottawa

Cherry Ding

I asked for a family doctor assessment for my issurance and the form was completed and signed by the doctor in September 2020 and It has been over 6 months with NO phone call or notification for me to go get it,until I followed up.

RACHEL

(Translated) It's been 3 times that I've been going there on Saturday and yesterday October 27 I didn't even have time to sit down they called me to see the nurse ... in 30 min. From entry to exit ... excellent service. (Original) Ca fait 3 fois que j'y vais sams rendez vous et hier 27 octobre j'ai meme pas eu le temps de m'asseoir ils m'ont appeller pour voir l'infirmière...en 30 min. De mon entrée à la sortie...excellent service.

Diane McConnell

I have received excellent medical care from Dr. Stitt at this Clinique.

Rob Stafford

the doctors I've dealt with are very good but getting in CONTACT with this clinic is a nightmare. ridiculous. I call but they won't let me talk to anyone as it's a voice message. at the clinic, I've told them about this and they said to hit number 3. I did that and nothing happened. I went on the website to make an appointment through the box which states that I don't have a family doctor, filled in the necessary information, only to have a box pop up telling me that they can't help because I don't have a family doctor. this is extremely frustrating. I have to show up there in person to talk to someone. ridiculous.

gabrielle brown

Its impossible to call and it says open at 8 so my bad if the one part was open at 9 the lady literally picked up the phone and said it's open at 9 and hung up on me in a rude tone!!! The first time I called someone picked up than hung up so I thought it was a mistake so I called back of course it was the the lady at 3043

Amine Zerghouni

(Translated) Very good service, plus the doctors are kind and attentive. Thank you for your service :) (Original) Un très bon service, de plus les docteurs sont gentils et à l'écoute . Merci pour votre service :)

Fitz Badgerlock

Awful service, go somewhere else.

Louise Charlebois

(Translated) Appointment obtained for the next day, we found our family doctor at Medigo and, for an emergency, we can see a doctor even if it is not ours. My parents, my children and I are very satisfied with the services of this clinic. (Original) Rendez-vous obtenu pour le lendemain, on a trouvé notre médecin de famille chez Medigo et, pour une urgence, on peut voir un médecin même si ce n'est pas le nôtre. Mes parents, mes enfants et moi sommes très satisfaits des services de cette clinique.

Dina Amir

My family doctor, Dr. Kasbery is very knowledgeable and very nice .

Marilene Normand

(Translated) I create the profile and the system tells me that I must go to the clinic to open a new file because it does not see my number. ass-sickness. However, I created it by registering this one! (Original) Je crée le profil et le système me dit que je dois me présenter à la clinique pour ouvrir un nouveau dossier car il ne voit pas mon no. d'ass-maladie. Pourtant , je l'ai créer en inscrivant celui-ci!

Mihai Chiriac

It is impossible to reach a live person or to make an appointment over the phone.

Chaieb Hedi

(Translated) I make a telephone appointment, which is then confirmed by telephone. I wait about 1:30 and still no calls from the doctor. I decide to call them myself, and the surprise! My appointment is not recorded, the doctor left, and they were waiting for my call to tell me. I imagine that it is the patients themselves who make the appointment, who organize themselves, and who look after the doctors afterwards. A real team of Nobel Prize winners. (Original) Je prends un rdv téléphonique, qui est ensuite confirmé par téléphone. J'attends environ 1h30 et toujours pas d'appels du medecin. Je decide de les appeler moi moi-même, et la surprise ! Mon rdv nest pas enregistré, le médecin est parti, et ils attendaient mon appel pour me le dire. J'imagine que ce sont les patients eux mêmes qui prennent rdv, qui s'organisent, et qui soignent les medecins après. Une véritable équipe de prix Nobel.

Jeff B

The other reviews for this clinic do not paint a fair picture of the experience that you will receive here, in my experience. I have had nothing but good experiences with the doctors, nurses and administrative staff, both for regular appointments with my family doctor as well as emergency appointments. All of the staff at the clinic are incredibly friendly, professional and punctual. They are also bilingual, which I appreciate greatly. The clinic itself is modern and clean, with quite a bit of free parking, and I love the automated check in with scanning the health card. I also have noticed that appointments tend to run very much on time - I am always impressed that I do not have to spend forever waiting in the waiting room. It can take some time to get through to speak to someone over the phone, but I have never had to wait terribly long for someone to pick up. Online appointment making is easy if possible and the online interface is very cool. I am very satisfied with this clinic and feel fortunate to have such a great team all under one roof. This is a great example of healthcare done right.

Sandra Morin

My first experience going to this clinic. Being an RN myself, I was so impressed with how fast I got cared for. I couldn't ask for a better nurse or Physician who cared for me. My husband and I left there more than satisfied with the service and care we received.

Sandrine Cote

(Translated) Fast and efficient (Original) Rapide et efficasse

Gilles Patry

(Translated) I am followed by doctor Ducharme an excellent and very efficient family doctor thank you doctor Geneviève Ducharme title (Original) Je suis suivie par docteur Ducharme une excellente médecin de famille très efficace merci docteur Geneviève Ducharme titre

Valérie D'Aoust

(Translated) Online appointment booking is super efficient, in less than 12 hours I had an appointment. My appointment was at 5:10 pm, I left the clinic at 5:45 pm. The nurse and the doctor took their time and they were super professional! Great service, a big thank you! (Original) La prise de rendez-vous en ligne est super efficace, en moins de 12h j’avais un rendez-vous. Mon rendez-vous était à 17h10, je suis sortie de la clinique à 17h45. L’infirmière et la médecin ont pris leur temps et elles étaient super professionelles! Super service, un gros merci!

Christelle Bourgeois

(Translated) WOW, FINALLY A CLINK THAT MAKES MEANING AT GATINEAU / HULL! First, take a super simple internet appointment for the next day. I spent 1h10 in all, it was quite busy I think even it would have been even faster earlier in the morning or later in the evening! The clinic is large with lots of rooms and lots of doctors, a little complicated to navigate but there are signs with room numbers. Very satisfied with the service I received. (Original) WOW, FINALEMENT UNE CLINQUE QUI FAIT DU SENS A GATINEAU/HULL! Premierement, prise de rdv par internet super simple pour dès le lendemain. Jy ai passé 1h10 EN TOUT, cetait assez occupé je crois même que sa aurais été encor plus rapide plus tôt le matin où plus tard dans la soirée! La clinique est grande avec bcp de salles et bcp de medecins, un peu compliqué de s’y retrouver mais il y a des pancartes avec les numeros de salles. Très satisfaite du service que j’ai reçus.

Wahed Khan

Worst!!! They’re never received the telephone call and in person, they said go on line and on line there are no options to have any appointment available!!! WOW; I was trying since a month for a schedule appointment, but no way to get one!!!

Fateme Bostani

I was happy when I first succeeded to get an appointment in this clinic (I don't have a family doctor). The clinic was clean, calm and I was soon visited by the doctor. The doctor prescribed me so many tests including urine and blood test which I did the next day. (I was pregnant and needed the results as soon as possible of course). After about one month they had not sent me any results despite me calling 3_4 times to follow up. They said they have not received them or not completed. Or if the doctor has not contacted you, it means everything is OK! Suddenly, someone called me and said that the doctor has prescribed me antibiotics because I have bacteria. I was shocked because I was not informed by the doctor and I couldn't understand the reason. However I managed to download the prescription and the date on it was for 25 days earlier!!!! It means 3 days after I did my tests. And they failed to inform me of this infection and the doctor's prescription! Unbelievable! It could have threatened the health of my baby! I'm really sorry for this clinic. I lost all my trust.

France Beauregard

Very friendly and good service from the doctors and the staff. I have a family doctor with them and she is very competent and knowledgeable!

B

(Translated) Online booking is good. Now, if you have to join the clinic by phone, for some time now, it's impossible to talk to anyone. I am told at the clinic when I mention that I was unable to talk to someone that they are "overwhelmed" so deal with your lack of staff to meet the demand. To talk to someone over the phone is worthy of a lottery. An hour that I have waited and more than once in accordance with the time of taking calls and no response ... and a message that keeps repeating to stay online to maintain our priority call. After an hour, I hung up. Lack of respect for patients. If you can not take any calls, change your message accordingly. In this way, they will not waste their time while feeling helpless, frustrated and abandoned. (Original) La réservation en ligne est bien. Maintenant, si vous devez rejoindre la clinique par téléphone, depuis quelque temps, il est impossible de parler à quelqu’un. On me dit à la clinique quand je mentionne que je n’ai pu parler a quelqu’un qu’ils sont « débordés » alors régler votre manque de personnel pour répondre à la demande. De parler a quelqu’un par téléphone est digne d’une loterie. Une heure que j’ai attendue et à plus d’une reprise en respectant les horaires de prises d’appels et aucune réponse... et un message qui répète sans cesse de rester en ligne pour conserver notre priorité d’appel. Au bout d’une heure, j’ai raccroché. Manque de respect pour les patients. Si vous ne pouvez prendre aucun appel, changez votre message en conséquence. De cette façon, ceux-ci ne perdront pas leur temps tout en se sentant impuissants, frustrés et abandonnés.

j.j Dakota

(Translated) The doctor I met 2 weeks ago was very rude, made us feel that we were bothering him. I don't understand how a few doctors have to have multiple degrees to practice medicine, but the most essential degree in everyday life is missing: being human and having manners with people. I have received very good service in the past from other doctors and nurses in this clinic, but it is a pity that their good deeds are tarnished by the behavior of an individual like that. The doc that we meet 2 weeks ago was very rude, and made us feel we were bothering him. I don’t understand that some doctors needs lots of diploma in order to practice medicine, but are missing the most important diploma in life: being human and have ways with people. I had a great service in the past from other docs and nurses in this clinic, unfortunately, this doctor give them bad reputation (Original) Le médecin que j’ai rencontré il y a 2 semaines, était très rude, nous faisait sentir qu’on le dérangeait. Je ne comprends pas comment quelques médecins doivent posséder plusieurs diplômes pour pratiquer la médecine, mais manque le diplôme le plus essentiel dans la vie de tous les jours : être humain et avoir des manières avec les gens. J’ai recu de très bons services dans le passé d’autres médecins et infirmières dans cette clinique, mais c’est dommage que leurs belles actions soient ternies par le comportement d’un individu comme ça. The doc that we meet 2 weeks ago was very rude, and made us feel we were bothering him. I don’t understand that some doctors needs lots of diploma in order to practice medicine, but are missing the most important diploma in life: being human and have ways with people. I had a great service in the past from other docs and nurses in this clinic, unfortunately, this doctor give them bad reputation

matthias villetorte

Great superclinic. Second time there today and same experience. In-and-out in less than 30 minutes for both appointments. Great Drs and staff. Well run and clean. Obtaining an appointment online is easy and only takes a few minutes. A welcomed improvement on our health system.

R

Heres what its like for me dealing with this clinic.: step 1 - I am notified by the pharmacy my prescription is expired step 2 - i try to take an appointment via the online booking system. THERE ARE NEVER ANY APPOINTMENTS AVAILABLE . step 3 - I call Medigo to book an appointment and wait at least 30 mins on hold. step 4 -I eventually get a receptionist with poor attitude who is annoyed that i am calling in to book an appointment because their online booking system doesnt permit any. Step 5 - i get put on hold for another 10 mins step 6- i eventually get word back from the receptionist that i need to wake up at 5 am 2 weeks from now on a monday to go book an appointment in their system online and hope that there is one available.. step 7 - I advise the receptionist this is not soon enough because i need to renew my medications before 2 weeks from now. step 8 - they put me on hold AGAIN to check if my doctor accept fax prescriptions ( my doctor told me before she doesnt but somehow the clinic always says yes she does) step 9 - They come back and advise me that the pharmacist should fax them to let them know my prescription expired (which they had already done by that point-but they dont check this) and then say the pharmicist will fill my prescription out of good will . They then always tell me it is MY FAULT for not calling sooner.... but i always call once i am NOTIFIED. i dont understand why they do this to me when i depend on these medications for my mental and physical health Then i go to the pharmacy and talk to the pharmicist who is upset that he has to do this AGAIN. - Repeat until I speak with my doctor and they actually send in the proper prescription (which at this rate, has always had mistakes in it) I am so sick of this , people with mental health issues should not have to go through this to get the proper medication and BE BLAMED for the failure of Medigo's systems. this is the beginning of my journey of complaints. Enjoy.

ELENA SVORONOS

Husband was very sick. our family Dr. retired. Called the night before for appointment was given appointment for next day. The doctor that he saw took him on as a patient . Very efficient . Very pleased with service. Would recommend this Clinique Medigo to anyone who needs a doctor.

Martin Viel

(Translated) Have an appointment at 5 p.m., 2h30 later we are still waiting, frankly not faster than the emergency, when the test compared his to the emergency .... big flop the clinic (Original) Avons rdv a 17h, 2h30 plus tard on attend toujours, franchement pas plus rapide que l'urgence, quand test rendu a comparé sa a l'urgence.... gros flop la clinique

Paris Grh

Terrible service at the clinic, very unprofessional. Receptionist give everyone so much attitude for some reason. On a positive note, the doctor was very nice.

Dave Rev

Best clinique ever.

Hugo R Morales

(Translated) This clinic gave me the worst medical experience I have ever had. I know the situation well, we are in a pandemic, there are many problems in the system and others, however this clinic is run by a lot of mediocre and incompetent people, it is a toxic place and it is not surprising that it has highly critical reviews. Arrived with a case other than COVID directly to the counter to request a simple 20-minute appointment with any of the doctors there, because they restricted their online system. After a heated discussion with the Caucasian man with glasses at the counter, he couldn't solve anything for me. He yelled at me and sent me to Ottawa. The website of the clinic only allows people who already have a family doctor in the clinic to make an appointment again. On multiple occasions I have tried to make a virtual appointment and it does not allow me at all. I mean, what kind of place that receives money directly from the government doesn't serve the needs of its customers. The same manager of this clinic constantly fights virtually with other clients and only shows how the health system is broken and fragmented. I would not recommend this place to anyone and despite the fact that they have facilities that look luxurious, it is just a facade to show the same weaknesses of the medical service in the region. I am speechless in what we have fallen in the region and how we do not stop showing off to the world something that we do not even remotely have: a decent health system. This clinic gave me the worst medical experience I have ever had. I know the situation well, we are in a pandemic, there are a lot of problems in the system and such, however this clinic is run by a lot of mediocre and incompetent people, it is a toxic place and it is not surprising that he has critical reviews. Arrived with a non-COVID case straight to the counter to request a simple 20 minute appointment with one of the doctors there as they restricted their online system. After a heated argument with the bespectacled Caucasian man at the counter, he couldn't resolve anything for me. He yelled at me and sent me to Ottawa. The clinic's website only allows people who already have a family doctor at the clinic to make a new appointment. Several times I have tried to book a virtual date and it does not allow me at all. I mean, what kind of place that receives money directly from the government does not meet the needs of its customers. The same manager of this clinic is constantly fighting virtually with other clients and only shows how broken and fragmented the healthcare system is. I wouldn't recommend this place to anyone and despite the fact that they have facilities that look luxurious, it's just a front to show the same weaknesses of the medical service in the area. I am speechless at what we have fallen in the region and how we keep showing the world something that we don't even have by far: a decent healthcare system. (Original) This clinic gave me the worst medical experience I have ever had. I know the situation well, we are in a pandemic, there are many problems in the system and others, however this clinic is run by a lot of mediocre and incompetent people, it is a toxic place and it is not surprising that it has highly critical reviews. Arrived with a case other than COVID directly to the counter to request a simple 20-minute appointment with any of the doctors there, because they restricted their online system. After a heated discussion with the Caucasian man with glasses at the counter, he couldn't solve anything for me. He yelled at me and sent me to Ottawa. The website of the clinic only allows people who already have a family doctor in the clinic to make an appointment again. On multiple occasions I have tried to make a virtual appointment and it does not allow me at all. I mean, what kind of place that receives money directly from the government doesn't serve the needs of its customers. The same manager of this clinic constantly fights virtually with other clients and only shows how the health system is broken and fragmented. I would not recommend this place to anyone and despite the fact that they have facilities that look luxurious, it is just a facade to show the same weaknesses of the medical service in the region. I am speechless in what we have fallen in the region and how we do not stop showing off to the world something that we do not even remotely have: a decent health system. Cette clinique m'a donné la pire expérience médicale que j'aie jamais eue. Je connais bien la situation, nous sommes dans une pandémie, il y a beaucoup de problèmes dans le système et autres, cependant cette clinique est dirigée par beaucoup de gens médiocres et incompétents, c'est un endroit toxique et il n'est pas surprenant qu'il ait revues critiques. Arrivé avec un cas autre que COVID directement au comptoir pour demander un simple rendez-vous de 20 minutes avec l'un des médecins présents, car ils ont restreint leur système en ligne. Après une discussion animée avec l'homme caucasien à lunettes au comptoir, il n'a rien pu résoudre pour moi. Il m'a crié dessus et m'a envoyé à Ottawa. Le site Internet de la clinique permet uniquement aux personnes qui ont déjà un médecin de famille à la clinique de prendre à nouveau rendez-vous. À plusieurs reprises, j'ai essayé de prendre un rendez-vous virtuel et cela ne me le permet pas du tout. Je veux dire, quel genre d'endroit qui reçoit de l'argent directement du gouvernement ne répond pas aux besoins de ses clients. Le même responsable de cette clinique se bat constamment virtuellement avec d'autres clients et ne fait que montrer à quel point le système de santé est brisé et fragmenté. Je ne recommanderais cet endroit à personne et malgré le fait qu'ils aient des installations qui ont l'air luxueuses, ce n'est qu'une façade pour montrer les mêmes faiblesses du service médical de la région. Je suis sans voix devant ce que nous sommes tombés dans la région et comment nous n'arrêtons pas de montrer au monde quelque chose que nous n'avons même pas de loin : un système de santé décent.

Keri K

I am so disappointed in this clinic. You have to go to ottawa to have proper care. Very sad indeed!!

Abbas rahal

(Translated) Bad service, I do not recommend it to anyone. (Original) Mauvaise service, je ne la recommande à personne.

Didi Dina

(Translated) Too much waiting !!!!!!!! (Original) Trop d'attente!!!!!!!!

Hussein Zgheib

My lab test results were sent to doctor on february 24 and till now (march 16) I can't see it on the portail or know the results when i call the clinic. Every time i call, they tell me we need to wait the doctor to see it.

Christian Beaudry

(Translated) Well yes make an appointment at 00:00 am pi their server criss does not work wow (Original) Bin oui prendre rendez à 00:00 am pi leur criss de serveur fonctionne pas wow

Daniel Melo

(Translated) Everything is so complicated with this clinic. Very bad service. (Original) Tout est tellement compliqué avec cette clinique. Très mauvais service.

Odree Ballard

Can never get an appointment its been two weeks.

Mark Eshia

Clinic called me for a follow up appointment and scheduled me for 4pm. Still here waiting 2 1/2 hours later.

Cedric Austen-Brown

(Translated) I will give zero stars if possible. I haven't been able to get an appointment for weeks. My doctor is not available and they are unable to tell me when she will be. Then, the website is not functional to make an appointment. More than once the person at the reception has given incorrect information and we accept no criticism of the service. Thank you for making me live a medigo nightmare. Edit: I am still unable to get an appointment. Each hour that I select tells me that the appointment could not be booked. The website is so badly done that even my age is miscalculated. (Original) Je donnerai zéro étoile si possible. Je suis incapable d'obtenir un rendez-vous depuis des semaines. Mon médecin n'est pas pas disponible et on est incapable de me dire quand elle le sera. Ensuite, le site web n'est pas fonctionnel pour prendre un rendez-vous. Plus d'une fois la personne à la réception a donné des informations erronées et l'on accepte aucune critique face au service. Merci de me faire vivre un cauchemar médigo. Edit: je ne suis toujours incapable d'obtenir un rendez-vous. Chaques heures que je sélectionne me dit que le rendez-vous n'a pas pu être réservé. Le site web est excessivement mal fait à un tel point que même mon âge est mal calculé.

Pierre St-arnault

(Translated) I met Dr Gagnon Morin a super nice professional ... it feels good to see people dedicated to their profession ... Thank you again (Original) J ai rencontré dr gagnon Morin une professionnelle super gentille ...ça fait du bien de voir des gens dévoués à leur profession...Merci encore

pascal guilbault

(Translated) Unable to make an appointment ???? (Original) Incapable de prendre rendez-vous ????

Claude Beauchamp

(Translated) terrible clinic, I registered at 7:55 am on the internet (I have been trying since midnight Tuesday) waited 5 hrs (in 2 parts) and finally left, I couldn't take it anymore, I'm 76 years old (Original) terrible clinique, je me suis enregistre a 7H55 dans l'internet (j'essayais depuis minuit mardi) attendu 5 hrs (en 2 parties) et finalement parti , je n'en pouvais plus , j'ai 76 ans

Mari e

(Translated) It is quick and easy to reach someone on the end of the line. Make an appointment during the day even if you have a family doctor or in the following days to see your doctor. The atmosphere is young, it rolls, it's clean! They are effective and so far my two appointments have not been late! Dr. Walid Issawy is great and very human! THANK YOU (Original) Il est facile et rapide de joindre quelqu'un au bout du fils. Rendez-vous dans la journée même si tu as un médecin de famille ou dans les jours suivants pour voir ton médecin. L'ambiance est jeune, ça roule, c'est propre! Ils sont efficaces et jusqu'à présent, mes deux rendez-vous n'ont pas été en retard! Dr. Walid Issawy est super et très humain! MERCI

123456

Extremely arrogant, condescending and incompetent doctor (Pascale Sergerie). Confused team as a whole, gave me absolutely wrong information about the way to set up an appointment. This is a sad time for medicine.

mehdi bakhshi

(Translated) The medicine told me: (when you are 50 years old come here.) But the disease does not know the age and it can be caught any age. She was not in all respect and it showed that she was racist by looking differently at others and a foreigner. Medicine doesn't care about us. Just take government money without doing anything special in their job. ???????????????????????????? (doctors in Canada are really terrible). I hope this situation will change in Canada. (Original) La medecine m'a dit :( quand tu auras 50 ans viens ici. ) mais la maladie ne connait pas l'âge et on peut l'attraper n'importe quel âge . Elle etait pas en toute respectueuse et ça se voyait qu'elle etait racisme en regardant différentement les autres et un etranger . La médecine s'en fou de nous . Juste prendre l'argent de gouvernement sans rien faire special dans leur travail . ???????????????????????????? ( c'est vraiment terrible les medecins au Canada ). J'espère que cette situation va changer au Canada.

Stef Jos

Worst place ever but stuck with this place till they give me another doctor. In 3 years with Clinique Medigo they given me 2 different doctors and none of them stick around. Back on waiting list for another year or 2. Very disappointed always changing appointment times. Every time I make an appointment its seems like there able to make 2 appointments out of it once on phone then send me to another Clinique even tho it has nothing to do with covid. Even for a foot problem what a joke. No wonder they can all afford vacations while were on lockdown.....

Ansa Mohammad

I wish I had read reviews before booking an appointment at this clinic. The medical care I received at the clinic was below minimum standards. Note the quality of the medical care I received is the only thing this rating is based on and if I could give zero star I would. Upon seeing me, the Dr had already made up its mind, hence the Dr did not conduct a proper physical exam, the Dr did not concern itself with previous medical history and the Dr reached a diagnosis that my case didn't require further medical care and was to resolve on its own. On top of that Dr was arrogant and condescending. Common sense and a feeling there was more to my state led me to consult another clinic the same day where in this case, a complete proper physical exam was administered, leading to an accurate diagnosis (wow only with observation of symptoms!), antibiotics to go with it and time to recuperate. Almost a week later I get a call from the Dr at this clinic asking how I am doing since the test ordered showed positive and, surprise surprise, I needed antibiotics. I kindly explained I went elsewhere where I got proper medical care. I've seen plenty of Docs in my humble lifetime, and with confidence I'll say such Dr shouldn't practice nor be in contact with patients. As it was mentioned in other reviews, seek better medical care elsewhere. And if like me you don't have a family Dr and don't have a choice and end up going there, my thoughts are with you! Sincerely, A.

Sam Beaudoin

(Translated) Really slow. Make an appointment in a delay not worse know impossible. (Original) Vrement lent. Prendre un rendez vous dans un delay pas pire sais impossible.

Lucie Wood

(Translated) When you have the chance to be registered with a doctor, this clinic is really very practical, you can make an appointment online with your doctor or with another doctor (emergency 24 hours in advance), Everything is done online, and I receive a confirmation email. The place is clean, well ventilated. good location, good parking not. Not much waiting time until now, no more than half an hour. Ha! Also, very practical, there is a nurse on the spot. The manager is very friendly and efficient, it's her that I met today as an emergency doctor. Thank you to all employees. (Original) Lorsqu' on a la chance d'être inscrite avec un médecin, cette clinique est vraiment très très pratique , on peut prendre un rendez vous en ligne avec son médecin ou avec un autre médecin (en urgence 24h d'avance), Tout se fait en ligne, et je reçois un courriel de confirmation. L'endroit est propre, bien aéré. bien situé,l un bon stationnement pas. Pas beaucoup de temps d'attente jusqu'à maintenant, pas plus d'une demi heure. Ha! aussi, très pratique, l y a une infirmière sur place. La gestionnaire est très sympathique et efficace, c'est elle que j'ai rencontré aujourd'hui comme médecin d'urgence. Merci à tous les employés.

Georgie

Receptionists clearly dont care about you. My appointment was cancelled and was basically told that it was my problem. Thank you to the evening receptionist that actually gave a darn and helped me.

north star

I went to Medigo with subdued expectations for a minor emergency. Once I was there I had the pleasure of meeting Doctor Andréanne Bedard. She went above and beyond to make sure all of my needs were met. She gave me appropriate amount of time to explain my situation and listened to all of my concerns. My experience at this clinic has been nothing but positive, and I would like to thank Dr. Bedard once again for the effort she has put in to help me. I also want to thank the staff for their excellent service. Thank you, Hwaiti, Z

Alex Jones

Normally when you go to the doctor is because you not feeling well,and ofcourse you won't be in the best mode worst when I was having a hard time make an appointment. But the customer service from Janet and Jose is 2nd to none, they are very calm, patient and caring and try their best to help people as much as they can. Dr Savoi is also very nice.

C. “Cindy” W.

It's impossible to make an appointment with them. I called every day this past week and never got through. I can't believe a publicly funded healthcare unit treats tax payers in such a terrible way!

Bob Garby

Very efficient and very helpful staff in both lanhiages

Brooklyn Mayhew Ghosn

Rudest doctors around. Very disappointed with the way they treat these patients. I came in with an anxiety attack because my mom comes with me to most of my doctor appointments and due to COVID 19 she should and I respected that 100% just felt anxious. Was my first time there and last time there . The doctor began to ask me if I was on drugs when I was having an attack . Wasn’t not supportive she forcefully grabbed my arm and slammed my body against the wall while I was on the bed. She asked me what I did for living where I got my birth control from what grade of high school I dropped out in . And so many more inappropriate uncomfortable questions. I do not recommend going there at all!

josee chevrier

Love love love this place! Dr.Douaire is amazing

Jacques Parent

(Translated) Very good service we make an appointment for the next day or all morning and we have an appointment with a preset time (Original) Très bon service on prend un rendez vous pour le lendemain ou tout le matin et on a un rendez vous avec une heure préétablie

Lajoie Nathalie

(Translated) Great service! The line is sometimes long to have, but we can make appointments online when there are available. (Original) Super service! La ligne est parfois longue à avoir, mais on peut prendre des rendez-vous en ligne lorsqu'il y en a de disponible.

Joanne Drouin

(Translated) I applied at 5:00 p.m. and got an appointment the next morning. Very good service! (Original) J’ai fais une demande a17h et j’ai eue un rendez-vous le lendemain matin. Très bon service!

Annik L

Thank you to all doctors and nurses at the medigo clinic. So happy to have easy access to my doctor and allergy specialist. Great job to all of you, keep it up

Antoine G

(Translated) The online system is faulty. I tried several times to make an appointment and my appointment is canceled automatically. I get an email saying it's reserved and another email saying it's canceled. Don't try to call, it's almost like going to war. If you get the line you will be verbally shot. (Original) Le système en ligne est défaillant. J'ai tenté plusieurs fois de prendre rdv et mon rdv s'annule automatiquement. Je reçois un courriel pour dire que c'est réservé et un autre courriel poru dire que c'est annulé. N'essayez pas d'appeler, c'est presque comme aller à la guerre. Si vous obtenez la ligne on vous fusille verbalement.

Monica Suarez

Poor customer service Receptionist super rude. If you don't speak french 100% avoid a headache, bad looks from receptionists, save time and go to an apple tree in Ottawa. Went twice with my newborn and she asked me to take my baby to the hospital. Ahh??

Annie Lazure

(Translated) I call for super simple information concerning an appointment with a specialist and the receptionist is stupid and does not answer my question .... she tells me that it is my choice. How it is my choice, it is you the health professionals .... I postponed my appointment and I will inform myself Elsewhere before calling again .... (Original) J'appelle pour une information super simple concernant un rendez-vous avec un spécialiste et la réceptionniste est bête et ne repond pas à ma question.... elle me dit que c'est mon choix. Comment c'est mon choix, c'est vous les professionnels de la santé.... J'ai reporté mon rendez-vous et je vais m'informer Ailleurs avant de rappeler....

Jordan Tristan

perfect service!

Eric Mc Mullen

(Translated) Staff who answered my call were courteous and impeccable. Very friendly doctor. See you the next day. Very clean place. (Original) Personnel qui a répondu a mon appel était courtois et impécable. Médecin très sympatique. Rendez-vous le lendemain. Endroit très propre.

Ghada Tabbarah

i visited this clinic two times, this week my daughter has very high fever 40 degree for 5 days : first time i was told there is no more room in the emergency service , first come first served , it was around 12 pm, then next day i came at 8 am sharp, the supervisor asked me while i was waiting in the line about the reason and advised me to see the receptionist, this receptionist was sooooo rude and unprofessional and in told me in sarcastic way wait till i finish all the people before you, i said why, it is my turn and let me know about the procedure, she repeated that she will talk to me after she finished 14 people before me, i guess because i am wearing Hijab, she is very racist, and her behavior is not acceptable,

Dinaelle Snowangel

(Translated) Be ready to wait on site for a good 1h30- 2h (Original) Soyez pret a attendre sur place un bon 1h30- 2h

Alex B

(Translated) Incompetence at its peak! (Original) L'incompétence à son apogée!

Br Ma

EDIT: It really depends who sees you in the urgent appointment clinic. 28/07/2020, went in to see a Dr. Fouccroule. Since she said I had too many visits to the clinic, she refused to help me and sent me out in ten seconds. Got the impression she was judging me. I suppose I am “not allowed” to use this service. Just another example of extremely poor level of service given to people in Quebec (especially if they speak English; I’ve noticed differences in some cases if I only spoke in French). Gave me an appointment for 5:40pm today and just told me at 6:45pm an hour late that it is cancelled.

yannis rab

(Translated) They no longer even take patients without an appointment, a real joke this clinic ... (Original) Ils ne prennent même plus de patients sans rendez-vous , une vraie blague cette clinique...

Maude Vincent

(Translated) With an RV, by the hour, very efficient !! (Original) Avec un RV, à l'heure, très efficace!!

Jason Lafrenière Nickopoulos

people without masks are permitted in that place be careful it happened today

Miranda S

I just moved to quebec last year and I am on a wait list for a family doctor. Clinique Medigo, took me right away for an emergency appintment. I seen Dr.Hernandez. He is a very caring and compassinate doctor. He listens to you. He was able to help me right then! This week I needed another emerg appointment and was able to get one the same day! I seen Dr.Pare. She was very caring, listened to my concerns and referred me to the doctor I wanted immediately without any hesitations. The receptionists I dealt with both times were fluently biligual and were very polite. I am not sure why the rating on the clinic are so terrible. The staff and doctors here are amazing! I will always go back!

Manon

(Translated) Very disappointed a nice big clinic to relieve the emergency which is used as a kidney since he refuses to see you ... My daughter goes there with the face swelling severe allergic reaction well no the employee looks stupid answer her no we take you no it's not an allergic reaction !!! not strong your clinic if only the vets would have the right to take us! moreover I thought that the doctors were the only ones to make the diagnosis ??? to be continued ... Update oops need intravenous allergic reaction funny how a secretary can misdiagnose well done just well done (Original) Très déçu une belle grosse clinique pour désengorger les urgence qui sert a rein puisqu'il refuse de vous voir ... Ma fille s'y rends avec la face enfler réaction allergique sévère ben non l'employée air bête lui réponds non on te prends pas c'est pas une réaction allergique !!! pas fort votre clinique si seulement les vétérinaires aurais le droit de nous prendre ! de plus je croyais que les médecins était les seuls a faire des diagnostique ??? a suivre ...Mise ajour oups besoin intraveineuse réaction allergique drôle comment une secrétaire peux faire des mauvais diagnostics bravo juste bravo

Paul Carriere

(Translated) worst experience ever, worst experience of my life (Original) worst experience ever, pire expériences de ma vie

Colette Bériault

(Translated) Always a very good service and convenient to take RV by internet. (Original) Toujours un très bon service et pratique de prendre RV par internet.

ami ne

(Translated) it's impossible to make an appointment I have all tried (internet, by phone and with different time slots) (Original) c'est impossible de prendre un rendez-vous j'ai tous essayé(internet ,par téléphone et avec des plages d'horaires différentes)

Diane Lab

I finally got a family doctor after waiting 6 years. Now I get a letter in the mail saying I am being transferred to another doctor which I had once and didn't like. The letter says I can refuse this new doctor, but I cannot talk to anyone on the phone. Its all automated. How an I talk to someone? Very frustrated.

Lyne Prud’homme

(Translated) I love this clinic! Exceptional service, appointment management system super efficient and easy. My doctor is exceptional. (Original) J’adore cette clinique! Service exceptionnel, système de prise de rendez-vous super efficace et facile. Mon médecin est exceptionnelle.

Backyard Farmer

Came in for an ultrasound test. They were supposed to forward the results to my doctor. We waited 2 months before we realized they never sent it. I wouldn't trust them with my health again.

Emperor Palpoutine

Misleading website and after 40minutes on hold they cut the line on me...twice

Francoeur Lili

(Translated) Wow! What efficiency! I am really impressed by the speed of your appointments for the next day in an emergency. Friendly, efficient and eager to respond to needs. Thank you so much! (Original) Wow! Quelle efficacité! Je suis vraiment impressionnée par la rapidité de vos prises de rendez-vous pour le lendemain en urgence. Personnel affable, efficace et empressé de répondre aux besoins. Merci beaucoup!

leo labrie

(Translated) For my part, I am delighted with this new service, and thank you to all the New Quebecers who came to Quebec to take care of us. (Original) Pour ma part, je suis enchanté de ce nouveau service, et merci à tous les Néo-Québécois venus au Québec pour nous soigner.

Vasilka Stancheva

I was very satisfied with the doctor and staff. I really enjoyed my appointment with Dr. Caroline Gagnon-Morin, she was very knowledgeable and nice.

Jessica st jean

very unorganized clinic. lack of english or bilingual service. never even sent my results to my family doctor so i had to do the process all over again. was a good idea- but it’s obviously a fail. hospital emergency room is better and more reliable- that’s sad.

Abdoulkader Jaamac

Garbage service. Doctors are never available. Receptionist has attitude. Not professional.

Ale

The receptionist on the third floor is rude and Unrespect, I don’t understand what kind of people work in there places , the patients go because need special attention please...

Evelyne Bouffard

(Translated) Wow! Very nice clinic. I didn't even wait 30 minutes. In addition, making an appointment is super easy on the internet. I highly recommend. (Original) Wow! Très belle clinique. Je n’ai même pas attendu 30 minutes. De plus, la prise de rendez-vous se fait super facilement sur internet. Je recommande fortement.

Camille Champagne

I have been a patient at the clinic for a year and a half now. I had to change 3 times my family doctor due to all the doctors changing place of work. The last family that I had (Dr. Michael) literally kicked me out of the clinic with no chance for me to see another doctor. I booked my first appointment with her as an emergency appointment (which she ended up prescribing the wrong medication for me...) and she told me during that appointment that she would like me to book a regular appointment in order to update my file because I was a new patient for her. I unfortunately missed that appointment because I had no email confirmation or no phone call to tell me that I was missing my appointment. I only noticed that I missed the appointment at the end of that week and went online to book another appointment. Unfortunately, the portal was showing me no appointments so I called the clinic and they told me because I missed my ''first'' appointment with her (which really was my second appointment), they would have to email her to ask if she would like to take me back. She of course replied that she wouldn't take me back and there is now no way for me to have another family doctor at that clinic. What is the most upsetting is the fact that I left my family doctor to go to this clinic and now I am left out with no where to go. I had to put back my name on the waitlist for family doctors in Quebec and the wait time is about 588 days. Please take my advise, and unless you ready do not have another choice, don't leave your doctor for this clinic. This clinic do not care about you personally and treat you like a number.

Maxime C

(Translated) Poor service. The idea of registering online for a walk-in is good ... but what good is it if it is to wait 2 hours once there ?! (Original) Piètre service. L'idée de l'inscription par internet au sans rendez-vous est bonne... mais à quoi bon si c'est pour attendre 2h une fois sur place?!

Roger Mercier

(Translated) Excellent service! (Original) Excellent service!

M Z

(Translated) Too much waiting, even for fixed appointments. I could understand for a "walk-in" ... (Original) Trop d'attente, même pour les rendez-vous fixe. Je pourrais comprendre pour un "sans rendez-vous"...

Baudouin Emmanuele

(Translated) Their walk-in service is appalling! Unable to make an appointment online, their site is not working! Anyway, the idea that you can only make an appointment online and ONLY at 5pm doesn't make any sense! Great clinic? ?? Good doctors, I have no doubt, but they should not be taken care of by patients without doctors and without appointments! !! It's a shame!!! (Original) Leur service de sans rendez-vous est épouvantable! Impossible de prendre un rendez-vous en ligne, leur site ne fonctionne pas! De toute façon, l'idée qu'on ne peut prendre un rendez-vous qu'en ligne et SEULEMENT à 17h ne fait aucun sens! Super clinique ? ?? De bons médecins, je n'en doute pas, mais ils ne doivent pas être bien occupés par des patients sans médecins et sans rendez-vous ! !! C'est une honte!!!

Math Simard

(Translated) Always complicated to make an appointment .. my appointment has been canceled and it is impossible to reach someone besides that it takes a diploma to understand their site .. I give a very bad rating! (Original) Toujours compliqué de prendre rendez-vous.. mon rendez-vous a été annulé et c'est impossible de joindre quelqu'un sans compter que ça prend un diplôme pour comprendre leur site .. je donne un très mauvais rating !

M D

They always make you late. They do not respond to phones. They put you on hold forever. Then they charge you. The customer service are horrible. They always have issues in booking system. If you can walk away you should.

Alain Marc Blondin

(Translated) Personally, I would like to remind you that it is called (CLINIQUE) Médigo and not (HOSPITAL) Médigo. So to the people who complain because it is full in the morning. Sorry but for a clinic, the service I have had is great. I heard someone behind me cry because it was 1 hour and a half he was waiting .... Seriously !!! ?? Do you prefer to wait 1.5 hours or 26 hours at the hospital !? In short Super happy to have come here 10/10 (Original) Moi Personnellement, j'aimerais vous rappeler que c'est appelé (CLINIQUE) Médigo et non (l’HÔPITAL) Médigo. Donc aux personnes qui se plaigne a cause qu'il son plein le matin. Désolé mais pour une clinique, le service que j'ai eu est formidable. J'ai entendu qqun derrière moi chialer a cause que ça fesait 1h30 qu'il attend.... Sérieux!!!?? Préfère tu attendre 1h30 ou 26h à l’hôpital !? Bref Super content d'être venu ici 10/10

Jacques Dubois

(Translated) First experience at this clinic; very efficient service and turnover. Extremely satisfied with the meeting with Dr Tinh-Phu. (Original) Première expérience à cette clinique; service et roulement très efficace. Extrêmement satisfaite du rendez vous avec Dr Tinh-Phu.

Stephane Joanisse

This places lies they don't take walk-ins unless u have a family doctor. Check there site take this off Google waste of time

Michel Denault

(Translated) First time I was there, I didn't have a family doctor. The doctor I saw offered to become his patient. Now ... I have a doc! Visited the clinic 7-8 times since. The appointment is very fast with several choices of availability and I have never waited more than 15 minutes in the waiting room. Very satisfied, 5 big STARS! (Original) 1ière fois j'y ai été, je n'avais pas de médecin de famille. Le docteur que j'ai vu m'as offert de devenir son patient. Maintenant... j'ai un doc! Visité la clinique 7-8 fois depuis. La prise de rendez-vous est très rapide avec plusieurs choix de disponibilité et je n'ai jamais attendu plus de 15 minutes en salle d'attente. Très satisfait, 5 grosse ÉTOILES!