Reviews of Dalhousie Family Medicine Clinic - Mumford (Doctor)

Andrew Bryson

Staff: Responding to other reviews... If you treat them with respect, you'll be treated with respect. I have never had a problem. Don't blame them for the doctor shortage in N.S. I'm sure they have to put up with patient frustration every minute of every day and it's NOT their fault. Put yourself in their shoes and have some compassion! As for the doctors: If you're their patient, you're a lucky person...a very lucky person! They're honing their skills. They are not working on production but for your care! I've never been in an environment where your care is the number one priority above all else. Bottom line. I had a G.P. for 27 years. The world is changing and Dal Med is at the cutting edge of current medical knowledge and treatment. If you are futune enough to get in, understand you are so very fortunate!

jake alward

Getting through to talk to the front desk is sometimes a challenge, well its a large challenge actually. While I can't say I have had world class service from the reception its not been notably terrible either. The doctors however have taken great care of me and while there is some learning going on here i.e. the residents I felt I received solid care and information for my issues/ailments. Thanks for this!

T S

Absolutely nasty front desk reception help on the phone. I've been a patient here since the early 90s (starting on Fenwick St) and it seems that the quality of help has greatly diminished over the years. Today I called and spoke with a receptionist that started the convo with a huge sigh....like I was bothering her by calling...before I even said a word. Then when I told her I was booking for a prescription refill with my GP it was another huge sigh followed by silence for a few moments. Then without really asking anything else me she just gives me a date and time and then when I try to ask for an alternate date and time I'm literally being talked over like I'm a scolded 2 year old. I DO NOT CARE what is going on in your life or in that office. Most of us cannot go to our jobs and talk to the public like a mob boss that you owe money to. I don't seem to have the same problem when I show up in person and I can't see anything overwhelming or stressful going on behind that glass anytime I'm there. If you don't like your job....quit. HR in charge here needs to take notice because I know from other reviews I'm not in the minority on this complaint.

Jeff Burgess

Terrible receptionist and customer service. Avoid this place if you can and go somewhere else

zahid rony

Wow, absolutely wonderful people to deal with for health support. I really like this place. Good guys go the furthest in life ????????

Chris Pilkington

I've been a patient here since 1995... The practice is very thorough and professional. Great spot

Mgyver

New Review: My first review which I gave a 1 star is still below but I stated that I had multiple interactions with the staff over a year's period where I felt they were rude, quick to get me off the phone, uninterested, etc. I wanted to give an update because I felt it was warranted. Over the past 5-6 months every interaction has been the complete opposite. Staff have been friendly, helpful and delightful to talk with on the phone or in person. Although this is a Medical Clinic where student doctors are the front line examiner and still learning, of the three students I've had I can tell they will exceed and do well in life with this profession. I would love to see more Clinics like this open around Nova Scotia to help fix our doctor crisis. Old Review: Their phone service and people behind the desk needs some serious people skills work. Over the period of a year I gave them an excuse first time and second time I've called because people can have bad days but by the third time I reached out to make an appointment it was apparent they are the problem. Unfortunately the clinic won't lose patients because it's near impossible to get a doctor today but eventually it will lead to bad reviews of the medical staff despite their performance.

Jon Grove

Some of the rudest front staff I've ever witnessed. There needs to be some serious education on dealing with the public

Hasib Nooristani

I just went to the customer service desk the first one on the right side, I think she is Indian lady, honestly she is very rude and she doesn't know how to speak with a customer, I have never seen like that in Halifax.

Danielle Silver

The nurses are awful.

Amanda Comeau

It's a beautiful, clean, safe environment. The staff and physicians are wonderful

Tay Renee

My partner had been experiencing severe allergic reactions. He called the clinic and was told to take reactine. After a month of it not going away as well as noticing swelling in the face and lips. Once again phoned and given an antihistamine. I advised my partner to phone back and explained this was more serious, they proceeded to give him another prescription for an epipen. (Still no appointments) Symptoms kept worsening so finally the receptionist gave him an appointment three weeks away. They did not advise a WIC or an ER. I highly doubt the receptionist even consulted a doctor. She was very short on the phone. That night we had phoned for an appointment or any advice if we should go to emergency he ended up going into anaphylactic shock and we had to call the paramedics.

Steve Wheeler

Trusting them can have fatal consqequences, it has for me more than once. Try another family doctor

Paul Webber

Phone customer service sucks as their operators have no customer service skill what so ever. Hire some people that listen to the callers request and then answer accordingly. Don't forget they have no medical terminology as they will be quick to tell you.