Not too long ago, my right Hearing Aid, which is the main one in my cross set up, stopped working. I took them to Amplifon in Grande Prairie, Alberta to have them repaired. Upon closer inspection, my right Hearing Aid was unable to be repaired, so I was booked in for a Hearing Test by their friendly front end staff .It didn't take very long to get the appointment.
During the appointment, Mr. Jason Peck was very helpful and understanding. He explained each step of the process to me and then took the time to recommend a new set of Phonak Hearing Aids to me, explaining all of the advantages and details of them, while making sure that I understood and that I knew my options.
When the new set arrived, we were deep into the COVID-19 restrictions and all of their in-house appointments had been either cancelled or postponed.
Jason, knowing how desperate I was to be able to hear again, took the time to set them up in advance of me picking them up and then called me and set up a time for me to meet him.
There was a bitter, cold wind the day that I was scheduled to pick up my new Phonak Hearing Aids. Jason, both dedicated to his job and to me, his patient, took the time to stand outside of their building and explain to me exactly how my new Hearing Aid system worked.
Upon trying my new Phonak Hearing Aids, they worked perfectly fine, and exactly as explained to me.
I was and am thoroughly pleased and impressed with the service that I received from Amplifon and would highly recommend Amplifon in Grande Prairie, Alberta, to anyone that is experiencing any sort of hearing loss.