Reviews of Burnside Family Medical Clinic (Doctor)

Paul Meakin

I've just had my telephone consultation with Dr Izadi and I am very frustrated and disappointed by the lack of interest he took in my medical problems. I rarely contact the doctor and with the challenges in getting an appointment I had 3 related issues that needed attention, one of which was simply a repeat prescription request. We were on the phone for just over 3 minutes, I've been prescribed an antibiotic after 2 questions regarding my condition, with no explanation of what it is or how to use it. Dr Izadi then refused to discuss my other related problem or answer any questions, stating that he is only allowed to deal with 2 issues, informing me that he is very busy, is working until 9pm and then promptly hanging up the phone on me! I am incredulous that this is what passes for good patient care, I have a long-standing problem and my additional issues are potential signs and symptoms that my health may be suffering and the doctor was in such a rush to get me off the phone that he did not connect those dots.

Trevor Hurst

My family doc operates out of the clinic and both myself and my family have been going there for several years. I have never had a negative experience. I should say that healthcare is not a "service" organization like a restaurant or a hotel, it is a publicly funded and regulated service that we all pay for. Sometimes there is a peak in demand and the system gets overloaded, as do the nurses, admin staff and Doctors. We all need to be patient during these times. And if you want to do something about it, call your MLA and get involved at the Government level. Special thanks to Dr. Erfanifar and her support staff for keeping me and my family healthy all these years

Quang Vuong

If you are doing phone in appointments only, why does your clinic not have a hold system on its phone. Don’t make people call Back over and over until they get lucky enough to get in. There should be a queue system for people who call.

Vivienne White

My doctor's office is located here also

Aarden Nehring

I was going to complain about the wait time, which was 1 hour. However, after talking with the doctor I learned that they are suffering too. For example, at first talking with the doctor I was angry that I had to wait so long for something as simple as getting my ears flushed. The doctor then had to deal with my bad attitude and also my clogged ear. And I was only one doctor working so he probably had to deal with many more angry people. I wish I could offer a possible solution, but I guess waiting for a doctor isn't so bad for me. But some people can't wait as long as I did.

Frangelica Atherton

Awesome reception staff, I watched her multi task on a whole new level I'd never seen before. Excellent experience with Dr. Pearce. I'm in a lot of pain and they took great care of me. Thank you!

angela mckinley

I was here 2wks ago for the first time after a fall and saw Dr. Bax. The admin staff and Dr. Bax were great, even near the end of the day after seeing patients all day I was treated as though I was the first patient of the day. Thanks Burnside clinic.

Payton levy

I would never recommend this clinic. All the doctors are rude and unfriendly. None of them seem to listen or even seem to care about their patients. I had the worst pap smear of my life at this clinic about 4 years ago. The only reason I go back occasionally is because of the hours. The ONLY good thing about this clinic - hours! They are usually open until 9 pm. The receptionist tried to charge me $70 for the doctor to do ONE pre surgical medical assessment form yesterday. I left and the uptown clinic charged me $35.

Aaron G

Was told the wait would only be 1 hour. I'm still sitting here 4 hours later.

CrackerJack Flash

Turned me away for allergy shots because the doctor didn't know me. I thought that's what walk-in clinics were for. I guess not.

Emmet McCusker (Home)

Have always received good treatment here.

Dunja G

Now this was an experience, my family dr Jenkins retired due to medical reasons since this we have locom after locom. One of the locoms decided to take the practice on then decided to not shame as she was excellent and super good. So now I'm having to go to the walk in clinic. So I go for 7am when it opens at 7:30. So after sitting there for an hour I get my turn with Dr. Sears she tells me my symptoms are not that of a sinus infection. Which they are as I've had one before however she then proceeds to give me some steroid spray rather then antibiotics that's fine as it's her descion. I hope it helps. I then request my prescriptions to be filled as clearly I have no one else to do so. She then throws a fit at me as I didn't know the exact % of the stevia cream and I said I think it should be on my chart as I've been on it for over 2 years. She then yells at me saying I should be more organized and that I can't expect her to know what I'm taking. And that she can't do this much and that I'm abusing my appointment. I told her well I have no choice to come to a walk in clinic and that all my prescriptions are on my profile. She refuses to write me anything further and tells me to have the pharmacy fax it to her. I replied I had the pharmacy fax it 2 times last week and I was told I had to come in. She then says she doesn't have time for this, and that people like me make Dr.s feel rushed and pressured to keep their time. I said people like me? She walked out of the room and I followed and explained I pay my MSP and don't have a dr and this is my only option. Unreal, she was rude, yelled at me and had no idea what she was doing as she was so flustered. Awful Dr made me feel horrible about myself.

Torrey Brandolini

Fairly average wait times. Doctors and staff friendly and polite. Have been going consistently to this clinic for the past 3 years

Atis Metuzals

The doctors work very hard here to try to accommodate a continuous stream of walk in patients all day long...be prepared for long waits up to 2hrs

Kate Baker

Update your info. It says your open Sundays but you're not

Jason Dane

Their phone number is not in service and there is no contact email.

A S

The worst walk in clinic ever. I was at the clinic for a walk-in. The receptionist suggested 1.5 hrs wait time. After 2 hrs, when asked the receptionist about wait timeThe answer was not sure may be 30 mins more. Then also suggested me to come after 2 hours. No professionalism. Also got the feeling as an outsider not welcomed. It's not the doctors but the receptionist. Please be human and treat everyone equal. Would also like to add on to it. It took almost 5 .5 hrs to see the doctor. SERIOUSLY... I mean 1 to 2 hrs wait is logical. After that, when went in, the doctor was like 'be quick I don't have time'.( barely looked at my face). Horrible and how inhuman. I wish I could file a complaint against this and for wasting my time. I had to check my report that's why I waited, as I didn't wanted to come back as waste my another day. So I had cancelled my tonight's work.

Koben Meausette

Always had good help here. Arrive 15-25mins before they open and get in and out before the rush.

R Heron

There really needs to be a way to make an appointment. Most people in the Victoria area do not have family physicians, but the walk-in clinic system is supposed to divert people from the ER. There is a gap with people who need to access a physician, and need to be able to make an appointment. I can recommend Jane App or Acuity Scheduling - they cost very little per month and allow patients to book themselves into the next available appointment. I don't want to compete with people who need to be seen immediately, that's a poor way to manage patient flow. I want to be able to make an appointment - I don't care if I need to make it a month ahead of time - and be able to know how much time I need to take off work to access a doctor. I'm sure there are plenty of people who need access to an in-person visit, but who don't need to compete with the people who need immediate care, like those needing antibiotics etc. Minor health & maintenance issues can and should be given an appointment, and would greatly reduce the burden on the front desk staff, and take pressure off the phones. I don't know what I'm supposed to do? I also work nights, so lining up at 0730 when the walk-in opens is the equivalent of lining up at 3 am for me. Yes family practice is completely broken in Victoria, but this is just a systems issue. There are multiple ways to make this work better for the population walk-ins are having to serve.

BEAUTIFUL B.C.

I was seen immediately & excellent care from a woman physician. Thankyou!

Damon Carron

Went in for a Rapid Test. Was fast east and I was on my way. I have been to the clinic Prevost for other issues, never had a problem and they always were nice and helpful.

Risa Dziuba

Wonderful. They do the best they can to make you comfortable and the doctors are great.

Jennifer Shea

We brought my toddler in after a night of crying/vomiting/refusing food and drink thinking he had a virus, maybe a sore throat. The doctor realized that it was much more serious and sent us to emergency where my son was later life-flighted to Vancouver for emergency surgery. He literally saved my sons life.

Lauren Proskow

Very poor experience. Unable to book a walk in appointment online whatsoever--all Doctors were indefinitely booked apparently. Called and there is no option to leave a voicemail. When I called back, the line was busy. Poor ability to access the essential service--difficulty asking for any accommodation when you cannot get ahold of anyone. Poor experience.

Harpreet Mangat

Dr Erlank is an Amazing doctor, caring and always takes her time to diagnose and treat patients to her fullest ability. You never feel rushed. I had to wait over two hours to see her for last visit but she's totally worth the wait!!

Yves Antaya

Every doctor I've seen has been very professional.

Lindsay Daynes

Called at 0730 this morning, no call from the doc until 1500. Told this AM I would be called mid-late morning. 'cant do anything, you need to be seen in person". Fair, however within these last 8 hours waiting I probably could have been in and out of emerg or waiting at a different clinic . Not possible to go in today now due to childcare logistics. Would I sit there for another 5 hours? If I had got the call within the time frame given I also could have made the trip in for assessment to the clinic itself. Not impressed at all, complete waste of my day in a fairly desparate situation with lots of recent details, tests and assessments. I am a Nurse & this shouldn't be how it is for -anyone-.

Xeniya V

Arrived for opening at 7:30 am and was told 4 hour wait to see a doctor. It has been 5.5 thus far, and no end in sight. How in the world is this acceptable?

Jade Wancho

Walked all the way down here to find out that they are NOT open on Sunday, despite what their posted hours state

Marky P-H

This clinic is routinely unable to staff itself during its "hours of operation, due to staffing shortages" and on some days, it doesn't even open. Instead of posting excellent hours with a little disclaimer that they may close early due to shortages... they could consider listing hours they can commit to. With 1-star ratings clearly dominating the feedback for this clinic... I see a trend of unhappy customers.

laura berliku 006

Almost put me in operation for some thing that i did not have we went to a different clinic becase wer not happy

Paul Summerville

UPDATE: We had our pre flight COVID test today. Smooth as pie! Great job. Came today at 0730 to book COVID test for upcoming flight. Efficient and friendly including Santa sticker!

Elise Broughton

The front staff were nice - no complaint there. The doctor was bad enough to warrant a formal complaint to the regulatory body in BC. I visited the clinic today for two reasons: to get a throat swab for strep and a note from the doctor. Long story short, when I told him I worked for government he went on a long sexist rant about his experience in a union environment when he was younger and how the women had terrible work ethic, called in sick all the time because of their periods, and would smoke in the bathroom for hours instead of working (aside from being sexist, also completely irrelevant as my visit had nothing to do with my period , it was for a sore throat. I do not smoke, and I do not intend to take time off work due to my symptoms unless they worsten significantly). Overall there was a tone of disgust and a lot of negative comments about women and unions. He made it clear he didn't believe me, wouldn't make eye contact, and kept interrupting when I tried to explain my work ethic is not an issue and I was not looking to get time off work. The only reason I requested a note from him was to confirm my symptoms so my job duties could be adjusted accordingly (aka more time spent on paperwork, less on phones until it clears up). I returned to work immediately after the appointment. The whole interaction was disrespectful and his attitude toward women is unacceptable especially from a medical professional in this day and age. I don't recall his name but he was an older Irish man. My appointment was at 130 today and he was the only doctor there. I will find out his name because unfortunately I will have to escalate this matter.

ThE OsAcHiE

I hobbled my way there to get my leg checked out had to wait about an hour but I came in late afternoon, luckily i had my own knee brace cause all the doctor did was prescribe me tylenol and gave me a sheet for an x-ray, what he forgot to tell me that im suppose to give that sheet to the front desk or downstairs im not sure, never told me so now when i call back asking about this sheet they tell me that i should of brought it in... so i offer to hobble over there again and she says that there closed and hangs up? its 2:00pm in the afternoon and there schedule says open 7 days a week total BS so what i have to set another appointment get another x-ray paper? sorry but its tough enough getting around on cruches ill just use my own medical knowledge and wait for it to heal on its own thx anyways geez

Randy Smith

Long wait times and rude desk staff

Maria Kimiperelka

Came here because of my terrible tension headache. Dr don't even came to me, put an effort to see where is the trigger point of my headache instead She keep on typing the details and even don't know what to say . She asked me " what do u think it is ? what do u want to do ?" I can't believe it and that I am the one who came closer to her and point it out on her back head where the pain is...... till the end of the appointment She keep on typing very slow into her computer. ohh btw ... this is not even 5 minutes Dr's appointment after 2.5hrs of waiting. Please be more concern of your patients not just doing your job but you care and love your profession.

Dominique Lejour

I started going to this clinic after some very abrupt treatment from the doctor at the Colwood clinic. I've been in at least 6 times now and have been treated by various physicians there. I check the wait times on the website before going in and have always found the wait times to be reasonable (an hour or less). I've found the front end staff to be very helpful and polite and very clear about the wait times/expectations one should have. All the doctors I've seen there have been professional, respectful, and knowledgeable. I think some people's expectations are a little high. This is a walk in clinic. They provide medical help during and outside regular hours even though they have challenges with staffing. I, for one, am glad to have a clinic which attempts to fit patients in outside normal work hours. I get the feeling that they do their best under often trying and stressful conditions. Maybe people could be more productive if they're unhappy with the current conditions of the medical system in BC and complain to their MP's about the lack of family doctors in Victoria.

Rhea H

Had mixed experiences. I had a bladdar problem for a couple weeks. The first two walk-in doctors were very unhelpful and didn't do much to help me. The first one prescribed me some antibiotics to treat a bladder infection but it didn't work. So I came back, a different doctor didn't give each me anything and refused to give me any more drugs to treat it even though I was in a lot of discomfort. He basically shrugged it off and told me to wait for the urine test results. Screw that. I came back again, this time I had an awesome doctor that listened to me and prescribed me some antibiotics and made some helpful suggestions. It worked! As for the receptionists, one of the girls is really nice, but there was one who was very rude and unprofessional. Overall it's okay.

Rick Dwyer

I've been suffering from a chronic ailment for most of my life, but just dealt with it as it was fairly minor. This year so far i've had a couple flair ups and they've been getting worse so i finally went to see a Doctor. I never go see a Doctor unless i'm profusely bleeding, broken, and I always do my research on what's bothering me before hand so I know if i'm just exagerating or over concerned. Last night I saw Dr. Pillay, who not only laughed off my assumptions and refused to listen to why I had concerns but also gave me wrong information. Poor bedside manner, interrupted me, constantly and blittled my knowledge. Do yourself a favor and stay away from this place.

Tina Tulloch

The absolute worst through Covid. Rude staff and they told us we had an appointment and never phoned. If I could give a zero I would.

Rocketfish

This office is now permanently closed. This is the recorded message when we call for our family Doctor, Mr. Stuart Bax. No warning that my wife and kids are losing their family Dr, although it says we should have been sent a letter or email. According to a receptionist I spoke to, he decided a week ago that he'd rather work in the US. No transitioning us to another Dr, no assistance to help us find another family Dr, they just recommend we go see a walk in clinic. Because they're not over burdened already. What a joke of a practice.

Frafra Fra

(Translated) The Doctors are very good. But for the reception ... do you know what it means to welcome, to be kind, to be able to listen? If so don't go to this place! There is a receptionist with long hair still tied up who is the opposite of what that means, and that's saying something. If your English is not very good, good luck with this freak with her silly and mean demeanor. Unfortunately, that makes access to doctors difficult. And if you really need to go, good luck with this freaky one. (Original) Les Docteurs sont très bien. Mais pour la réception... connaissez-vous ce que veut dire accueil, gentillesse, être capable d'écouter ? Si oui n'allez pas à cet endroit ! Il y a une réceptionniste au cheveux longs toujours attachés qui est à l'opposé de ce que ça veut dire, et c'est peu dire. Si votre anglais n'est pas très bon, bonne chance avec cette timbrée avec son air bête et méchant. Malheureusement, ça rend l'accès aux medecins difficile. Et si vous avez vraiment besoin d'y aller, bonne chance avec cette timbrée.

BettyBoopCollector

This first time I went a wonderful doctor was very helpful. The second time was a different story. One of the older doctors is a perv... I won't go to this clinic again.

Hine King

**All about money, and less concern for customers time, care and service** Please Note Google Rating is 2.8 this clearly does NOT reflect feedback from Centre Manager, overall customers are not satisfied Canadian or otherwise! 1 & same Medical Issue total PAID as follows: PAID - $70 1st Visit Plus $40 Collect Repeat Prescription = $110 total PAID - $97 Lab test (NOTE Centre Quote was $20-$40 maximum?) PAID - $37 Pharmacy EXTRA EXPECTED - $70 Collect Another Repeat Prescription from Dr EXTRA EXPECTED - $16 Collect 2nd Repeat of correct medication???? **Extra Expected DENIED! Therefore TOTAL IF PAID and EXTRA to Med Centre $180 + $97 Lab + $53 Pharmacy OVERALL TOTAL 1 and Same Medical Issue $330!!!! I am a new patient and have decided due to such poor service and unnecessary over-charging that I will go elsewhere! I made an appointment Monday 2 Nov and waited 50mins and paid full private $70 as expected. I was recommended to have lab tests which were roughly estimated a further $20-$40 so based on this I accepted. I received the lab test invoice at $97? The pharmacy was closed by the time my appointment finished. Friday 6 Nov another Doctor called (it took the entire week before they called) we spoke 1-2mins and advised I needed to come in as I was on the wrong medication and a fax will be sent to the Pharmacy. I arrived at Pharmacy and "no prescription was received'? Waited in line at Burnside Medical Centre before being asked to pay a further full fee??? I refused as it should have been a follow up appointment - the reception staff (2) finally decided to then charge $40. The issue is that I only received 5 days medication (normally given 7-10days) so I did not fully get better. I called Burnside Medical Centre and they confirmed you must come in again and pay in full for another repeat prescription. I sent an email, my phone is not working so had to wait for their email which was received 2 days later and again confirmed I need to come in to get a repeat prescription and pay full! I am from New Zealand, the service and charges (irrespective of private or being insured), Burnside Medical Centre showcases there focus is more on making profit versus care and wellbeing of their customers! I would not recommend this Medical Centre to anyone!

Eric George

Quick Antigen Test !

Roxanne Cameron

June 10th 2020 - I just called this walk in clinic for the first time since my last review and I'm surprised. I get that you're busy, most walk in clinics are but having the receptionists be short with people asking questions over the phone is unnecessary. I literally JUST called the Shelbourne walk in clinic yesterday for the same questions (I'm sure they were busy too) and the receptionists was patient and kind when answering me. I took less than 5 minutes of your time. This was a good reminder why I will never ever go to this walk in clinic! I'm thankful to have found a Doctor after 11 months who will take me on as a patient. However, I feel sorry for the many other Victoria residents who struggle finding one like I did, and need to rely on this clinic for their medical needs. Hopefully your patients receive better treatment face to face!! I just had one of the worst experiences with a receptionist working for a medical office I've ever known! I hope the Lady who was working at 2pm this afternoon (June 24, 2019) is happy with herself for speaking to me in such a demeaning way. I called the office this afternoon because I noticed the doctor who I had been seeing was no longer on the walk-in schedule (I too like most of Victoria, have no family doctor) This doctor had referred me to see another doctor six months ago, who I just recently met with. His instructions were to go back and see her as he was sending her my files. When I called this afternoon I had never been made to feel more stupid and degraded by someone speaking to me than what happened today! When I mentioned it to her over the phone too, instead of just saying sorry she tells me she's never been called rude before... So what?! You were being rude now. Anyway, I usually don't have too bad of an experience here and I usually don't ever leave comments.. but this was the WORST experiences I've had by far and I feel my simple question shouldn't have caused someone to speak to me in such a way. I'm sorry I bothered to call and ask what to do, which is great for someone who suffers from anxiety and is only looking for help. Things like this is exactly what's wrong with our medical system.

Arpita Sood

Worst receptionist ever. She won't listen to you and will hang up on you again and again. I request the clinic to change the receptionist.

magichat66

Made a appointment and still had to wait a hour and a half and after all the time waiting the doctor did not give me the time of day to listen or properly evaluate my condition. Dr Barry was one of the most rude and unprofessional doctors i have met, did not introduce himself or listen to what i had to say. You would be better going to any other clinic in town aside of this one. Worst experience i have had.

Noaj Seprak

I went to that clinic twice, was treated for a bladder infection. Took a urine sample and nothing else, put me on antibiotics. Ended up going to my own doctor two weeks later with still the symptoms and ended up in Jubilee with kidney stones, both kidneys were blocked, nearly lost my life. Emergency surgery and my kidney count was down to 33. Great doctors in there!!!

Fred Clark

I realize that things are desperate in clinics right now ,but the rudeness of your reception ist is really uncalled for, if they can not Handel their work,they should not be working there.....

C Dot

The friendliest receptionists that work at any doctors office that I have ever been too! Koodoos to them for dealing with the unfriendly people who believe that their problems are more important than the person before or after them! Way to go ladies you are a pleasure to to speak to every time I phone and every time I visit the office. THANK YOU for all that you do, keep up the fantastic work!!!

Julie Wilson

A female doctor replaced Dr Barry who was my family doctor my whole life; This new doctor has belittled me to my face, insulted me and denied me proper medical care. My taxes are being wasted and now I can't work because of my back hurting so much. i hope she gets fired.

Blaire Bear

Dr Bax is the best doctor I've ever had !! In the year or 2 I've been seeing him he has helped me with many issues I have been facing for years that other doctors have brushed aside . It is so nice to finally have a doctor who actually cares and listens to your concerns , thank you Dr Bax !! ????????????????????

Matty Kittleson

Just had an appt with an English doc, Dr Bax and it was great. These docs are tapped to the max with patient volume which I can only imagine is a very difficult situation for them too. Dr Bax sat with me and I could tell he cared and was listening. Gave me some great advice and some nice smiles. Good man. Ps. Go at 7:30am to avoid the wait times!!

Julie Collier

Good Covid19 protocols. Felt safe and got to see the doctor right away.

Soleil Heaney

I have never had any issues being under Alberta health at a walk in clinic in Victoria, even without the flimsy piece of paper with my medical number on it I lost about 8 years ago. The receptionist was rude and made up her own policy stating she needs to see that piece of paper when that is not the clinics policy. If you don't want to work up front with people then get a different job.

Lindsay Taing

Came in for the first time as a walk in, only had to wait a couple minutes until I was seen and I had absolutely no problem with the receptionist. Generally had a great experience and will likely keep coming back to this walk in.

Haydn MacLean

Helped save my life. Thanks, love and respect.

Andrew Gray

Cost me a fortune…my fiancé was due to fly today 18th july…had PCR test on Thursday and got asked 5 times when her flight was and was told Her results would be available on saturday (yesterday) now missed her flight….£1000 down the drain and i now have to fork out for another set of flights….

Emma Jane

The receptionist was super helpful - even though she was busy, and Dr Bax was awesome! One of the better experiences I've had at Walk in Clinics.

Manolo Manolo

I waited almost 2 hours to see a doctor (follow up check up) even i have a booked appointment 2 weeks ago. The receptionist blame doctor for not telling them that patient is booked on specific day and time.

AD Spencee

Ive come here for walk in a few times. Doctors are all pretty nice. Receptionists will tell you roughly when your appointment is so you can go have a coffee or whatever and come back, which is nice. They're pretty accurate, I usually only wait about 30 minutes ish when I come back.

Renee Boudreau

I brought my children here after they had JUST reported a Ø min patient wait on medi map. Well it still says that, yet the waiting room is full. Additionally, when I arrived, the woman at the walk in reception would not acknowledge me, make eye contact, say I'll be a few minutes, or anything. She literally ignored us for at least 2-3 minutes while we stood right in front of her. (I guess people coming in from the community are not worth her respect.... or even a simple greeting). I work in health care, and when someone comes to the ward desk, and we're dealing with an emergency or tied up, we still say someone will be with you shortly.... and we never leave them unattended for more than a minute (Could be an urgent need). Rude Rude Rude. (She still has time for personal conversations with her other colleague though). UPDATE: It's been 50 mins. I went up to ask where we were on the list. Waited 4 mins for her to end a personal conversation with a an acquaintance of some sort.

Susan Brenna-Smith

The receptionist told me the wait would be 40 minutes and it was 40 minutes. The doctor was very good and extremely helpful.

J H

Go anywhere else. Terrible staff.

PIERRE CHAREST

wow again great staffs ,the Doc has a great personality that make you feel at ease, the receptionist that I saw, was fantastic, makes you feel better even before seeing the Doc, she could teach some of them out there how to act in front of sick people, thank you so much for the cares I received 26 March wife in a jam her doctor not there needed paper sign to get Red Cross equipement, ,the medical clerck and doctor took her without notice and helped her , that clinic amaze me with their staffs hope they don't move away Thank you Pierre

Rhea Salayon

We were trying to get a quick Consultation and the receptionist who answered was very rude and dismissive. Obviously she doesn't know how to do her job. Very disappointing….!!!

Ryan Norwood

I have attended this medical clinic for a number of years, and will continue to do so because the entire staff have always been very professional, knowledgeable. There is a lot of patients they see everyday, and everyone gets us through as fast as possible. So since the entire staff and doctors are so awesome I will continue to be seen at this medical clinic for all my medical needs.

Caleigh Higman

The receptionist was lovely and professional. They are open late which is nice because I could go after work. I had an impacted ear and the doc fixed it within a few minutes, I could have hugged him but I restrained. I'm sure he had a long day (I could sort of tell by his demeanor) but I really appreciated the fast and positive experience overall. Would definitely go back again.

Lucas Vargas

Very good experience. I came in feeling discomfort and insecurety about my health and the doctor gave me his full ear and time to go over what was going on. Very pleased. Wish I had checked his name...

NORRIS HIGGINS

MY EXPERIENCE WITH THIS CLINIC HAS BEEN VERY GOOD OVER THE PAST 15 OR SO YEARS AND I THINK THE ONE PERSON THAT HAS HELPED ME OUT THE MOST IS BARB WHO DOES SO MANY JOBS THERE AND IS SO FRIENDLY AND HELPFUL THANKS BARB YOUR AWESOME

Sharon Norwood

I have used this medical clinic for years, and all the staff have always done an outstanding job. The front desk staff are always very professional, and smiling even though they are quite busy. For the volume of people that go to this clinic everyday, they will have you moving as fast as possible. The medical office assistants, and the doctors have always been perfect professionals which is why I will continue to use this medical clinic.

Brave Calamari

I won't be going here. Wait five minutes to listen to their phone menu to be told the extension for the receptionist at the very end. Then the receptionist is is indignant, extremely rude and unhelpful.

Lori Fiala

Ok sorry to do this but here's another rant about your clinic. I already posted about the dr. I saw on Dec. 29 and didn't asess my health issues . So a medical review person called and had me go back to get assessed by another dr. yesterday Dec. 31. Went in a reduced rate which I thank you for and the dr. checked my leg and chest pain he told me I needed to get to the hospital to be checked at the emergency room for a possible people (blood clot in lung or heart) said he faxed over the order and that they would be expecting me right away. When I got to the er was told by admitting that he had no clue why the dr at Burnside would send me to the er. After i gave him the requisition to be seen I explained possible dvt and pe. I was sent to sit after paying a large amount because I'm from the states and no care card here. OK fine. Ekg done, blood test done which should have been the d dimer blood clot test done first. Then sitting in the waiting room for more than 4 hours. Taken back to be assessed by er dr. finally. He does a quick ultrasound on groin and back of knee, not a full ultra sound scan on leg. Then sent back to waiting room to wait for them to check the blood work for the d dimer blood clot test which should have been done with the blood work right away. Then chest x ray. After another hour er dr. comes out said the blood test was a little high so need a CT scan but couldnt because I'm allergic to iv dye. So decides to just give me anti Cuagulant shot told to go to warfrin clinic this morning only to find out the ultra sound wasn't a complete one and no other scan because of allergy so they couldn't treat me. Told me I had to go back to er right away and a er. dr. they talked to would phone in for the scan. Went to er and when I said I was from the states the lady in admitting would not even listen to what the warfrin clinic told me to tell them .just kept yellingetting I had to pay another 1040. to even be seen. Like why wasn't the tests done properly yesterday Dec. 31st when I was in there for 8 hours.??I left because I can't keep paying thousands of dollars just to get the right assessment and treated with the right treatment? So why haven't I been able to be treated and with the correct blood thinners and get proper treatment. I feel like I've been just pushed of from one area to the next just to feel better. But still no answers and no treatment for possible blood clots??

Alfredo R. B.

When I arrived, there were many people in line already, so I had to wait, which is understandable. The doctor was good and gave me time to ask questions, although she was a little to brisk when answering to try to get to the next patients quickly. The desk staff was good and respectful. I would recommend it, but check online to see the current wait times before going.

Kasi Beans

Just visited the walk in and was seen by Dr.Kagan who was very helpful and caring. I appreciated how she was efficient but also very thorough. Thanks so much for taking that extra moment to make sure my bloodwork (etc.) was up to date and for making me feel welcome even though I’m not a regular patient!

Robert Konik

In terms of booking a covid-19 test for travel, this clinic is amateurishly managed. The website directs you to call a number and leave the time and date that you would like to obtain a test, but when called, the corresponding voice mailbox is full. Responding to medical director's reply: Because I was flying from YVR, I ended up getting a test at the Polycan Health Centre near Simon Fraser University in Burnaby. This Centre had plenty of availability and allowed (!) one to book online. No full voicemail boxes. As the medical director suggests one can do, one can also contact Burnside via email. I had tried this. Instead of getting a response related to a covid test, I got a response from a robot giving me instructions on how to book a telehealth appointment. This is not what I needed. Instead of making excuses about being busy, I would say that Burnside, if it is to offer a covid testing service to the community, needs to actually commit the resources to doing so. Or at least instruct their admins to answer the phone.

Robin Hutch

I am still sitting here after 3 hours. Staff are not friendly or helpful. Wish they would have told me that others had booked a time left and cane back. Super frustrating. It's become worse and worse each time I have visited. Time for a new walk in with pleasant staff at least.

Sheila Stone

Extremely poor service!!!! Don't book your covid PCR Test for travel with this medical centre. They are not reliable! My daughter had a return flight booked to London, England. As required for travel she had to have a PCR test done prior flying. Her flight was today (Sunday). She went to this clinic for her test on Thursday which is the earliest she could go for this test based on Travel requirement guidelines. She paid her fee of over $300.00 (includes tax) for the test. She was assured by three people that she would have her results emailed to her on Saturday before her flight on Sunday morning. No email was received. Based on their website info which says they are open on Sunday she thought she would have enough time to call them to confirm the results and have them sent to her in time for her flight. It turns out that they are not actually open on Sundays even though all info on-line says they are. Based on a review from another person they haven't been open on weekends for over a year but neglect to update their info accordingly. What a waste of time, energy and money not to mention the emotional stress this has caused her and her family. And this is a Medical Clinic!!!!!!! They should not be authorized by the Provincial Government to do these tests if they are incapable of performing this function in a reliable and efficient manner. We will be complaining to the appropriate authorities within the Provincial Government regarding this clinic and their lack of accountability!

Graham Makarewich

Our family has been attending Burnside Family Medical Clinic for many years and have nothing but positive things to say about Dr. Stuart Bax and his administrative assistant Anne. Dr. Bax embodies all of the qualities of a professional family physician. He is progressive, knowledgeable, kind, calm and genuinely sincere. Our family has consistently been supported, listened to and taken care of and every time we leave our appointments we comment how lucky we are to have Dr. Bax in our corner. He listens, never rushes, is thorough and has such a kind and calm manner about him. Anne is also fantastic. She is organized and on top of things all the time. She is so good at her job and again genuinely wants to help and do what is best for our family. I have seen her interact with others and again she is wonderful and covers things off in such an effective and efficient manner. Thank you so much for everything you do. I know you both are overworked, but you always remain positive and engaged with your patients. 5/5!!

Big Cheese

Was told my wait was gonna be less than an hour and I've now been here for 2 hours and I've watched 4 other people leave before me because they had appointments with the doctor because she works at 2 clinics. What's the point of having a "walk in clinic" if the doctor working the walk in is taking all the appointments from her other office that she normally would anywayd??? This is frustrating and a huge waste of my time. Someone like me who doesn't have the need for a family doctor, but rather just for a doctor to give me medicine when I'm occasionally sick because there is no other way to get it is a huge hassle.

Stratt Gatt

Went to this clinic at 8 pm with a potentially broken foot. Despite their claims and despite the open sign being on, they were closed. Hobbled to the clinic at Tillicum mall that was supposed to be open till 9pm. That too turned out to be a lie. Still the most helpful doctors visit I have ever had.

Clara Paradis

I have had good experience with the doctors at this clinic but it seems very poorly managed. I know there are a shortage of doctors in Victoria, but the system at this place is still awful. Everybody show up together, and we'll get to you until we run out of space, is not an effective way to see patients. Their voicemail suggests sending an email to book a phone appointment. I've sent several emails over the course of a week and no one will get back to me.

Kym Neumann

I read some of the rude things that people post about this Clinic ... I think that when we’re sick, some can become impatient!!! But taking it out on the Dr that try’s to help u, seems a bit counter productive to me!! Personally I’ve never been treated better, than Burnside Medical Clinic has taken care of me!! The girls at the front desk are helpful and kind!! So thank u girls ... Barb ... u are one in a million!! That’s for everything you’ve done for me ???? But then there’s Dr. Sears ... OMFG this is one of the best Dr’s I’ve ever been to (and I’m old) I asked Dr. Sears if she would come to visit me in the hospital, when I had some very major surgery ... she did!!! It made me cry and I thank her so much for taking such good care of me! I appreciate all of u ... and would recommend this place to anyone Kym Neumann ????‍♀️

Genna Purcell

I am very disappointed in this clinic. My partner and I booked an antigen test over 3 weeks ago in preparation for our travels. Two days before our scheduled test we followed up twice to ensure there would be no issues. We did not receive any emails back and they don't seem to have a proper call back system when voicemails are left. The evening before our scheduled test we checked their website and it appears that they are not accredited for antigen tests anymore (strange). We had to scramble to find a clinic to book us a test as most clinics are booked up 2 weeks in advance. This was only 72 hours before our scheduled flight. Not only did we scramble to find a clinic but we were unable to book an antigen test and ended up paying over $200 more for this. Not once did they call us to let us know that our appointment was cancelled and if we hadn't followed up beforehand we could have not been allowed on our flight and out thousands of dollars. I cannot believe this is how a medical clinic operates.

Rod Peters

The owner of the clinic Dr. Bridger shouldn't own the clinic because he can't keep good doctors. He just gets good doctors then they leave. You wondering why. Plus he doesn't listen to what specialist say in their reports.

jim mar

said open untill 9 show up at 6h30 .. closed

Simon Smith

Dr .Bax rules

Jess Nenson

They take their phone off the hook regularly. Very little respect to the patients. Terrible quality of care. They have done more harm then good to me so far and I worry their negligence will kill me.

Dwayne Dziuba

Great staff very busy media center All good

Tyler Beland

Receptionist was rude on phone and rude when I came into the clinic. Poor attitude and talked down to me the whole time. As well as to my girlfriend. Best not to insult and belittle people when they call you. Also I didnt recieved a phone call due to technical.difficulties and was threatened with not seeing a doctor because "we dont like it when people dont show up"...uuhhh yeah my phone didnt ring nor tell me I had a voicemail for 5 days after. Generally there is an understanding when something happens once. But to be talked to like a child for no reason is absolutely ignorant.

Giulia Collins

The staff are friendly and efficient. The doctors are great.

Vanessa La Belle

Having been to this clinic many times before, I went in expecting the same great service I've received in the past. I'm VERY glad I took a look at the prescription given to me prior to leaving Dr. Perera's office, if I didn't I would've had quite a bad allergic reaction. I had to ask her if she could check it against the medications listed in my file as an allergens - something that I've been customarily asked in the past by any doctor I've seen. Unfortunately, because of this oversight I'm really not comfortable going back to see Dr. Perera.

Kim Creally

I would call it five star if they took appointments to see my family Dr. Sears. She is amazing, excellent at identifying issues, referring out as needed and listening to my point of view.

Tristan Janosik

Super friendly and good selection.

Cody DeBruyn

Was told about a 45 minute wait, it has been 2 hours and still waiting. This is not my first visit to this clinic and same story.

Julie C

I don't know what the other reviews are about- maybe there was an receptionist that no longer works here, because I have always had wonderful service here. Best walk in in town. Doctors listen and do their job- their quick but such is the nature of walk ins! Reception has always been wonderful, and I love that the owner of the building comments on reviews, be good or bad!

Kelvin Leung

Ive come here before and its been fine, but the last two times the walk in clinic has reached capacity. Its 220 pm and the walk in closes at 6. There's only 4 people in the waiting room am i missing something?

Craig Mcneil

Good Doctors and great staff doing their job to the best of their ability. Compared to other walkins this clinic is definitely much better than most. Dr Davies is really nice and DOESNT hand out meds like smarties. Dr Sears was amazing when dealing with a problem another clinic had passed the buck and told me to go to the hospital for an ear wash. Dr Pillay and the other doctors have all been wonderful in my experience. This is a good clinic with good doctors. i will admit that calling them can be a pain. it is a busy clinic.

Sheila Baxter

The staff are efficient and the doctors here are great however they are not always open on the weekends!

travis andrews

The doctors are OK but the staff are terrible. Would not recommend.

Kelsey Stone

DO NOT GO TO THIS CLINIC FOR PRIVATE PCR COVID TESTING UNDER ANY CIRCUMSTANCES! The private PCR testing service offered by this clinic is nothing short of a scam - I paid over $300 for my test which was completed 72 hours in advance of my flight, as required, and I have yet to get my test results now 93 hours later. I have spent the last 2 days frantically calling the clinic with no response (and the voicemail box is full) so I have had to cancel my flight, causing me unnecessary stress and anxiety and resulting in significant financial implications such as lost wages, new testing fees and the expense of booking a new flight. I know for a fact that LifeLabs, who process the tests, provide a turn around time of 24 to 48 hours yet this clinic has yet to issue me my results, despite being told I would receive them at least day before my flight by multiple members of staff. I can only assume after reading reviews that this because they are not open on the weekend and therefore there is no one to send the results by email. How despicable to take someone's money and assure them they will receive their results in time for their flight knowing that your clinic will not be open?! Completely unethical and disgraceful.

Ian Walker

Absolutely amazing service hands down, ALL the staff are super friendly and go out of their way to assist you, doesn't matter if you are standing in front of them, or are on the phone. HIGHLY recommend this professional group of people...

Ali Hejazi

I am very disappointed to see in situation our health care providers are sacrificing their life to save patient's life some people are trying to make money out of this situation ???? I sent my old parents to this clinic because according to flight regulation they need covid test result for their flight back to home. I dropped them off at clinic and they handed out their passports to front desk to issue a covid test results . When I picked them up from clinic and went home I noticed that there is a typo in writing of their name but it was already late and clinic was closed and their flight was in early morning. We went to airport and unfortunately, the y didn't let them to fly and their flight ticket cancelled and I had no other choice to pay for another ticket for them .when I went back to clinic . They said that's your responsibility because you didn't check the spelling and I told them my parents aren't able to read and you had already their passports in your hand to check the spelling. But they didn't even accept that this is their fault.

Young Pack

answer your phones...

Lorraine Amberson

The clinic is fine. Clean. Staff was very nice. I had dr. Sears. While I did find her abrasive at times, she wanted to help and gave me some good next steps. If you want to check out the doctor reviews, go to ratemymd. But the clinic was fine.

nelson

Called and emailed numerous times to book a PCR test an no reply after 5 days. Just goto Vancouver for more reliable PCR testers. There are places where you can book your test in 3 minutes online and 50$ cheaper.

Guido Danger

Happy with the Doctors there. The wait is not fun but worth it.

Rina Kroppmanns

Dr. Rajani was fantastic, the best doctor at a walk-in I've ever had. I've seen some negative comments about the receptionists, but the one I had was great and she said she was new.

Matthew Medlyn

The doctors were nice but the wait time was long and you can’t call them I’ve been trying for hours this morning to get important results they say not to call them but they haven’t called me and it’s urgent very disappointed

Tat Jolicoeur

I went to this walk in today and I'm quite an anxious person for clinics and such but contrary to the reviews I've read here the woman at reception who helped me was very polite and kind and made me feel comfortable! Same goes with the Doctor I saw, had to deal with something unpleasant and he was very accommodating and also made me feel safe and comfortable! Thank you guys :)

Nick Watson

They dont answer their phone half the time. I have called multiple times over the last few months and had the phone be busy for hours. The doctor has done nothing for my severe abdominal pain and lethargy that has worsened to the point I can't exercise, work, clean, or even make myself food comfortably. His response has been lose some weight and quit smoking weed. This negligence is going to kill me and they wont even notice. Edited from 1 star to 3 in light of response. Admitting a problem goes a long ways towards fixing it and these are difficult times for medical staff. Edited back to 1 star. Over a year and my pain only worsens. Doctors don't remember me and my file doesn't include important symptoms. I'd go elsewhere but I have no money to afford U.S. healthcare and I don't have the time to start all the tests over. What a terrible system

Diana D.

Had a great experience at this clinic - I was there early to wait in line and they let us into the building hallway early (it was pouring out!) which was really nice of them. Dr. Barnabas was very friendly and attentive and the whole experience was very quick. Thank you for the excellent service.