Reviews of Bannister Ford Dawson Creek (Doctor)

Dan Webster

My son was looking for a good used vehicle and so we stopped in and talked to Paul Brent at Bannister Ford. Paul was extremely helpful and when a used truck came in on trade he even volunteered to bring it to my mechanic so we could inspect it. The truck was in great shape and we made a deal that day. I have to say this service was above and beyond my expectations and I would highly recommend dealing with these guys and Paul Brent in particular.

Genevieve Fernando

Awesome customer service! Sam (Service department) even called the next day to check if everything was okay with the car. And Rob (Sales) has been in touch with us from time to time since we got our car last year just to say hello. Highly recommended!

Ryan Brown

I do not know about any other team members there but I can promise you this.... You can't go wrong working with Evelyn and Terry. They really went the distance to sell me my 2015 Expedition EL Platinum last Saturday. My wife hates car shopping but really enjoyed talking with them and she actually want to go back with me to pick up the car after being serviced. Thank you again Evelyn and Terry

Nuka

Customer service is second to none! Reminder call, and friendly atmosphere. Quite surprising work done to vehicle completed earlier than anticipated. Thanks a bunch!!! Keep up the great work!!!

Erica Best

Awesome team and incredible service all around. We just moved to Dawson Creek and needed a vehicle that would suit of new life here. I went in with an idea of what I wanted - but left with what I actually needed. Honestly I felt so well taken care of, but most importantly, I was really listened to. Ash and Mike invested serious time and energy into working with me and essentially treated me like family. That is not just great customer service, it's customer care. Thanks so much guys!

Ashish Kumar

Had a great experience. Love my new truck.

Sara-Anne Mcleod

Had my truck in for a recall, always have great service from Bannister's service department thank you.

Felice Smeele

Hands down the best experience in purchasing a truck. These folks will put the time and energy in to making sure that you are satisfied when you drive off the lot in your new, or new to you, whip. The lovely men and women at Bannister Ford are diligently dedicated people who will make buying a vehicle as smooth and efficient as possible... So much so that you'll want to give them a hug after all is said and done. ;)

Yhonny Kaharuddin

The service was awesome, we are from Victoria move to Dawson Creek, Ash Kumar help us to find the car that suits in our budget, thank you Bannister Ford for finding our dream car.

kris steele

Service was great, from out of town and ended up needing a new heater core...they got it done for me even with how busy they were from the weather. Much appreciated

Zita H

Bannister Ford is the name I think about when I think of getting a new vehicle. They provide good customer service, and good pricing. They also ensure their customers leave the premises with the vehicle of their dream and that they are more than satisfied. I have had an amazing experience with them recently and I would highly recommend them for all your vehicle needs (new / used vehicle purchases, service, parts, etc....) Thanks to the team at Bannister Ford for yet another wonderful experience ????

Penny Lepage

Bannister Ford is definitely our "Go To" place for purchasing and servicing vehicles. Everyone there always greets us with a smile and treats us like family :) Their honesty and genuine support is what we appreciate so much that we keep going back for our personal and company vehicles. Rob Rousseau, our salesman, knows us so well, that he finds the best options for our family and of course he knows we always want the best deal possible :)

Peter Kolkert

Great people in the service department. They went above and beyond to ensure my vehicle was in tip top shape. Thanks bannister.

Crystal Hanna

Thank you for the excellent service Are van had a recalled faulty part they were very accommodating over the Christmas Holidays it was unfortunate we weren’t able to go away but grateful we resolved the issue and it was taken care of. Great Service would definitely recommend for future ????

jodeep Singh

Great trucks

Monica Randell

Raj was incredibly helpful in helping us find a new truck, never the stereotypical pushy salesman and great follow up. Would highly recommend him and everyone at Bannister Ford for your next vehicle purchase!

Apurbo Rahman

Professional, Well informed and friendly staff and got a great a customer service with prompt response.

EAGLE EYES

Rob in service 5 star This Ford Dealership has the best customer service support of any Ford Dealership in all of Canada They have always helped me and Definitely go above and beyond any other Dealership for service and support

Nyla LePine

I'm very impressed with the care & service I receive at Bannister. I had to go out of town expectantly and they fit my truck in that afternoon. I purchased the Maintenance plan, and so far so good!!

deborah macdonald

Just a Huge shout out to Dianna! Hope I spelled that right! Woman you are 100% Customer Service ???? Thank you for helping me with my DEF. U rock. Just to let everyone know my cell was down to 4% I only had a usb plug and she charged my phone brhind the desk. It just Doesn't get better than that!! Parts, thank you for carrying the def to my truck. Sales, thank you. Great to meet a fellow islander.

Chris Carmichael

Great Environment, very helpful and knowledgeable service advisors and service manager. Highly recommended. Honest people great to deal with.

Aries Lagman

My agent Raj was a big help getting my dream car thank you Ford bannister

Taro Kanashiro

I went in, in my work clothes (i work construction), to ask about research about a future purchase, I was greeted right away by reception. She paged an associate to help answer my question, and Austin had an answer to every question I came up with! Very good customer service, and excellently knowledgeable staff we definitely go through Austin if I decide on a ford!

Karen Fraser

Got my winter tires changed over. As always, I was greeted in a friendly manner, my car was ready when promised, and the job was well done. Good workmanship, good customer service, and Monica and the service desk crew always listen to any details I request about my car. Well done!

Blair Regenwetter

I need a vehicle because of family, so when my car broke down I needed a vehicle quickly. The salesman not only helped me find something nice that I could afford, he helped put my mind at ease in a very stressful situation. Thanks, Lee!

Ryan Pruden

Very helpful when I went in on short notice.

Arnold Stevens

The service department is awesome, every time I go back they are on top of their game getting you in and out on time, last time I didn’t have time to leave my truck all day and they got me in right away and I was back on my way in no time thanks and keep doing what you are doing ????????????

Dustin Zeggelaar

I don't usually have good experiences with dealerships, however I thought a good review was warranted for these guys. They were very friendly, professional and took care of everything without any surprises. Rob in the service department was especially a pleasure to deal with.

Suzanne Scott

I have been dealing with Capital Motors now known as Bannister Ford for many years. They have taken the best care of my vehicle and always have perfect customer service. I live down south now but bring my vehicle back to them when I need. Well worth the trip. Great staff, knowledgable friendly staff, and honest service.

Beth Morrison

Brought my escape in for regular service and as I live and work an hour away requested a loaner vehicle at the time I booked my appointment. Even though there was a slight hiccup with loaner vehicles being unavailable due to circumstances out of the service department's control they were very quick to find a solution and went above and beyond to ensure that I was on my way to work as soon as possible. Fantastic customer service!

Preston Ostrom

Thank you so much to the service department very kind and quick got me in super fast and diagnosed the problem .100% recommended !!!

Carolyn Smith

Went for estimate to get work done. Estimate cost 285.00. I would say women don't go there. I have never been charged for estimate. RIP off. Not to mention poor service.

Susan Mitchell

Awesome friendly staff super helpful! Thank you Cody,Ash & Will for making it a great & easy transaction!!

Misaki Cameron

My husband and I had a mechanical issue on our truck that needs to be fixed and had to leave our truck for a couple days (from where we live to the dealership we deal with takes 45 minutes drive). When we first arrived to drop off our truck and borrow a loaner on a Saturday, the reception told us that she has no idea that we were coming so she called the person in charge, she then came back to us saying she totally forgot about it. We got a loaner and on the day it was scheduled to come pick up our truck or the truck was supposed to be fixed by then which was Tuesday, my husband left work early for it, started driving and thought he would call and check just in case. He was told that they totally forgot about our truck and haven't even started it.... On Thursday, they called and saying the truck was fixed and ready to be picked up so my husband asked to have someone drive to our place instead and they agreed to come by on Friday. A couple hours later, he got a phone call from Bannister saying they have no driver so they cannot drop the truck off. So here we are, a week later on a Saturday, my husband is currently driving to go get our truck. I really hope our truck has been fixed.....

Janea Kettner

Great place to buy a new vehicle!

Mark Huber

All around excellent quality service to match the quality they sell. Very satisfied

Barb & Marc Risvold

Once again we had a great buying experience at Bannister Ford. Everybody there, especially Ash, were very helpful as always. That’s why we come back.

Chance Luka

Bought a used 2011 force escape good service. Battery died before a month wasn't covered little pricey on the install but peace if mind with new battery. Rear window had damage to heating strips that wasn't mentioned in sale but not a total bind though. Windshield was install when bought wasn't sealed correctly or seal failed and water drained in during big rains, fixed it without question Bo charge. Car runs very well and no mechanical issues. Still with the issues I had was treated nicely and why I still Give 5 stars.

mark handsor

Good people. Always willing to help you get there. Have went beyond for me more than once. I think the world of them. Keep up the awesome work guys.

Brittney Zuffa

Absolutely hands down the worst experience we've had at a dealership! We recently moved to the area and our 2020 Explorer needed some warranty work. A bolt on the skid plate fell off so the skid plate was hanging down and 4 clips holding the felt onto the wheel well were missing. They didn't submit the work to ford Canada for warranty and told us since there was a gouge out of the front tire they suspected the work needed was due to negligence on our part and had something to so with a small piece of the tire being damaged and told us we had to pay just under $300 to replace the clips and bolt. We phoned the dealership we bought it from and they told us they absolutely would do this work free of cost because it was considered warranty and they themselves would submit a complaint to Ford Canada. We also watched the mechanic get into our brand new vehicle in his greasy coveralls without putting a seat cover on the seat! Definitely do not recommend this dealership.

Greg Buck

The staff and service here was above and beyond anything I could have expected. My vehicle was brought in and looked at right away, was repaired very timely and zero concerns afterward. The staff at the service department were amazing. They kept me updated on the timeline, which they were true too till the repairs were completed, and genuinely helped in anyway they could. Any future work on my vehicle will be done here and my next truck will be bought from them.

Gary Wright

I had a great experience with buying my new truck at Bannister Ford in Dawson Creek, sales consultant Raj Chavda was great and made the whole progress enjoyable, his friendly manner, and helpfulness in getting my new truck from Dawson Creek to Fort St John definitely gives him a high mark for going that extra distance. Also a quick mention for Will Letondre the finance Manager, great experience all around, highly recommend this place, a 10 out of 5 in my not so humble opinion.

Dee Robb

The service department at Bannister is always amazing to deal with. My vehicle is always completed on time and done correctly on the first visit. Cole (the service writer) is always a pleasure to deal with, as are Monica and Cindy at the Service Counter. I never have to worry about being "upsold" or given a list of fixes that I don't need. The entire service department at Bannister are honest, caring and hardworking! Thanks for always being the BEST, guys!!

Selena Bath

Amazing service and great people! They are so helpful and go the extra mile to get what you want! Ash and Mike are fantastic! I highly recommend Bannister Ford!

Dany Tschetter

Bought a vehicle there, Ash made it a Pleasant experience, thank you.

Jolene Cupples

Excellent experience! We dealt with Darren and he was awesome. Friendly and funny, he helped us get exactly what we needed.

Robert Law

Had my Ford Escape in for a transmission problem. Took 2 weeks for the repairs to be done as a part had to come from Ontario. Only one transmission tech and he was working on 3 vehicles. Dealing with Kelsey in the service dept. was the best, very nice to deal with and also very good with her communicating with her customers. I got my Escape back and it runs like a charm. Good work guys....

Lynn Bobak

The best customer service we have ever received. Thank you

Derek Jorgenson

Incredibly an amazing dealership. My now fiancé and I went looking for a new vehicle for her and ended up with one for her and myself. Robert Rousseau was such a big help and treated us both with the utmost respect and worked hard to get us into exactly what we were looking for. Everyone working in the dealership was very helpful and polite. Would highly recommend Bannister Ford to anyone looking for a new vehicle.

Chris Strocher

First time using this company for service work on my truck. You were one of a few who could do the recharge on my air conditioning to solve a rad fan problem. Good work on that part and reasonable price as your estimate was almost double what you actually charged me. Thank you. The service staff we're decent. However, i did not care for the insistence of being told that a diagnostic needed to be done first when I already knew what needed to be done. Secondly, i was told that my rad was plugged full with mud and debris and that my coolant fluids we're in need of a change. The fluids had just been changed by another company and I verified it my self by checking before and after my truck was worked on. I also took the time to check how plugged my radiator was only to find nothing of what your tech was saying. I also took it to another shop and had them verify there was nothing wrong with my fluids or my radiator. Third, your prices are too high, especially for the level of service you provide. Overall I more than likely will not bring my truck back for more work unless it's absolutely necessary. Thank you for your time and have a good day.

Gloria Morris

This was a awesome dealership. I was very welcomed and always taken care of. Rob was very helpful new what I wanted and great job at finding my beautiful truck. Also very professional and easy to understand.

darcy Cherot

Ash was more than accommodating and the management, both sales and finance, were extremely easy to deal with despite my pandering questions and inexperience ???? I chose a great vehicle that I really like and after a fairly short process it was in my driveway. I would highly recommend Bannister Ford ????

Dale Tremblay

The crew from Bannister is the best if you have question they take the time to answer it and they don’t rush you on anything they make you feel that you are a special customer

James Taylor

Service was completed on time and everything about the service explained in detail by the service advisor. A courtesy shuttle driver picked me up when my vehicle was ready. Overall, excellent service.

DON

Bannister Ford really stepped up when i had a concern and went well above to satisfy my expectations. Always a great team to deal with. Thanks Bannister service dept and Jenn

Kyle Frank

I have been dealing with Bannister for the last 10 years or so . I’ve bought 2 trucks from them and my dad has also . The company I work for takes their truck there as well . Staff is super friendly and more than accommodating when me or my family is in there . They know you buy your first name and realize that we work in a high pace industry and can’t afford too have our trucks down . They are always honest about finish times and more often than not meet timelines . Thanks for everything guys always a pleasure too deal with !!!

Jane Armstrong

Had great service from Sam and the service team at bannister in Dawson creek on Friday many thanks guys

grande cache

well, it was a good experience. i was taken care of very nicely. had my truck in for some electrical issues and it was all done an hour sooner than anticipated. i'll be coming back

Michael Stark

I am pleased with the service department at Bannister. I have always been treated with respect whenever I bring in my F-150. The work has been performed so that I receive my vehicle on time, and it is done correctly. The service department is a major reason I am driving a truck purchased from Bannister Ford.

Taija Hermsen

All previous issues have been resolved and more. Appreciate the extra effort put in and all blame I had was intended for old management a lot has changed around there. We were unaware of a warranty we had, thankfully just before it was up we were informed and they fixed everything and more. Thank you

Ben DePaul

Excellent service! They gave me a wicked price on my trade in. The sales staff made me feel comfortable, no pressure. Robert was very good to deal with. The service department does an excellent job. I am a very happy with Capital motors and my awesome 2016 F350 Lariat!!!

larry

Great service department, they did an amazing job making sure my warranty coverage was addressed and I was frequently kept informed as to both my coverage and repair status at all times. I was booked in and given a loaner vehicle and told it would be two days. Unfortunately there was issues found requiring an extra day which meant I was unable to come from Fort St John to pick up my vehicle. Once they had finished, they drove my vehicle right to me and picked up their loaner. Pleasant surprise when my final bill came in lower than my estimate. Any thought I had of getting a new vehicle somewhere else were settled!

Karen Anderson

Great service. Phoned wednesday and had appointment thursday at 9.00 a.m Out at 9.30. Very good.

David Cleveland

I am traveling from Alaska to Alabama. I had just left Dawson Creek when the battery light came on. I turned around and went back to Dawson Creek. I went to Bannister Ford as I had seen it when I went through town. Needless to say I was a little upset as I have been making good time that day I was looking forward to being in Edmonton at night. I explained what was going on to Rod at the service desk. They had my vehicle diagnosed with in the hour. A good thing I had to turn around as it needed a new alternator. The service technician also fixed a few other minor things that need fixing. They had me back on the road within a few hours. They were very professional and thorough. They also helped me put my trailer back on! Very very good experience. I would not hesitate to take my vehicle there. Thank you

Verna Piercey

This inspection was the final one for our 7-year maintenance plan. We asked that the truck receive a very good over-all inspection. A few days later I discovered the filter hadn't been changed and was dirty, yet it showed on the check list & in charged items for service. I brought it back & the filter was replaced, but the check sheet had it shown as done. Only hoping everything else was done. The coolant bottle was not covered, it was leaking due to a hole, caused by a rock hitting it was said. This wasn't done by a rock, it was a slit. A quote of $628 was given to fix. We didn't get that done. Too expensive. Previous service has been good.

Dallas Bartsch

I bought my vehicle from Bannister Ford because I heard such great things about their service department. When my vehicle developed a weird clunk due to what we later discovered was a rock where it shouldn’t be, the service department went above and beyond to find the cause and fix it quickly! I am extremely grateful will recommend them to anyone looking to buy a new Ford!

Kierra Hallaert

Kelsey and Carmen were amazing in making sure my car was going to be serviced and looked at in a timely manner. They were upbeat and positive ensuring I would be taken care as I had to come from out of town to book my car in. Guy is a wonderful tech and he was very thorough in diagnosing my car. When he told me the issues he made sure that I knew what exactly was wrong and how it affected my car. Thank you to these staff for making my visit to Bannister my best visit to a Ford dealership yet!

John Kurjata

Great service once again. Everything explained as to what was done and the requested service was completed as wanted. Love dealing here.

Jaron Neufeld

Jerry was top notch to deal with and the entire team from parts, service, and finance at Bannister made the purchase smooth and painless. Update: We bought a second vehicle from Bannister Ford two years later and the experience was just as great! Definitely recommend dealing with them, as their commitment to customer service goes well beyond the initial sale. Service and Parts are major part of why we continue to support them.

Caitlyn B

Just went in the other day to check out some deals they had going for escapes. Didn’t plan on going home with a new one but I did! Honestly the sales man and staff at bannister ford Are amazing. Absolutely amazing service at Bannister. They truly treat you like family!! Came home with a killer deal and on brand new 2020 with all the bells and whistles ???????? best Ford dealer in the North!

Cheryl Creary

I'm very pleased with the service at Bannister Ford. In particular Deanna and the rest of the service department. Deanna even offered me her personal vehicle to use while my car was being worked on. Very friendly and knowledgeable, respectful and understanding that I only take my car to shops that are professional and respectful. Thank you to whoever replaced my cd player in my Mustang. You did a fabulous job!

Noel Mckenzie

I have said it before and I will say it again, the quality of service that the Bannister Ford service team gives is outstanding, I have been dealing with this group for almost 10 years now, and the standard of excellence just gets better every time i take my Ford F-150 in for service, the team concept and continuous improvement culture that is a natural part of the operation, not to mention the positive atmosphere that I personally feel every time I walk into the building is outstanding, the care given to my personal concerns about my ford truck brings me great peace of mind, the service manager has gone out of his way to assist my needs and questions at every turn, I have purchase three trucks now from this dealership, and the quality of service and the prompt attention to my service and maintenance needs are the biggest reason why. Let me put it this way, when you spent a great deal of money for a quality product, and the same commitment and care is given to you as it was on the first day you made the purchase to years after, that"s awesome, and that is how this group does business, I will thankfully continue to be a loyal customer for years to come.

Laurence Pearson

Response from my first email requesting a test drive was first class. Ash was very pleasant and communicative. He explained the different aspects of the car well and there is a lot of them. The car was presented spotless and good to go. Well done Bannister and well done Ford

Elda LePine Bell

The salesman who assisted me was above and beyond helpful. I felt comfortable and knew I was in good hands. The paper work was done efficiently and quickly. All staff were friendly. It was especially noted the entire staff had covid vaccinations …being a senior this was most important to me.

Natasha Kinakin

Very pleasant car purchasing experience! The staff were all friendly and knowledgeable. As well as listening to my requests, my salesperson was transparent and authentic with our conversations.

Melina Sweezey

Overall very satisfied with our purchase. The only complaint I have is that we purchased our vehicle with the Lariat Tremor package, and we don't have a heated steering wheel. For the cost and noting it is a top of the line vehicle, it should have been included.

charles paton

Service department did a great job, work was completed in a timely manner and very professional. thank-you

Jason Link

The service team is awesome. They had me on my way quickly. Much appreciated!

Skye Kelly

I recently bought a 2021 Bronco and I absolutely love it. Raj was great to deal with through the decision making. Thank you again Bannister Ford & Raj.

Denis Dechief

Very good service. Staff was very courteous and helpful. My truck was checked over thoroughly and the recommended repairs were done in a timely manner. Another repair was necessary after the truck was road tested. The part was in stock and the technician installed it quickly and professionally. I would recommend Capital Motors to others.